we're going to start with louis. louis, you -- there's a woman who you were dealing with. rita mcsweeney from huntington county, new york. she's a retired teacher. even though she's the youngest of five girls her siblings think she looks and acts the oldest. i think we have a picture of her. she hasn't colored her hair in 15 years. are we supposed to guess her age, because i have no idea. >> no. that's hard to guess. tell what you say the issues were. >> rita, obviously she hasn't cut her hair in 15 years. she used to be an at-home colorer which is a great thing to do, to color your hair at home. but what we did is i changed her up. gave her this great haircut. >> i bet she's a redhead. >> you know what, you're right! blond washed her out. brown was too dark. red brightened up her blue eyes. >> rita, come on out from behind there. >> yes! >> come sit in your chair, girl! >> this is the hottest trend in hair right now. this is the new shag. >> i love it. >> the great thing is it's wash