out bottled water to the 3,000 -- 300,000 charleston residents. nbc's kristen welker has more. >> reporter: lester, good evening, i spent the day in charleston yesterday. and many people told me their lives have been fundamentally changed. the state says the water in west virginia is safe but that is being questioned and creating a lot of confusion and fear. life hasn't been the safe in the goldman house since the chemical, mchm leaked into the water supply from a tank at freedom industries three weeks ago. >> what is frustrating, there is no end in sight. >> reporter: for weeks, this family says the tap water smells like licorice, a scent associated with the chemical. >> we have a new normal now, we have new ways of cooking and washing hands. >> reporter: the goldmans say they have been using bottled water and will continue to especially when tests found the levels of the chemical higher than standard, in six area schools yesterday, including at eldest daughter's ellie's school. >>...