and a little help from officer tony carlson. >> just because he's homeless doesn't mean he's not part of the community. >> after more than a year living on the streets, phil applied for a job at a tallahassee mcdonald's. >> he said if you want the job, prove to me you want it by shaving. >> reporter: but all he had was a broken razor and no mirror. luckily, officer carlson spotted him and stepped in. >> i said, hey, if you're willing to let me, i'm willing to try. >> reporter: touched by their interaction, a passerby filmed the moment. neither man noticed. soon thousands of people online were thanking tony and rooting for phil. >> this is really the majority of what police work does. maybe not giving somebody a shave, but helping somebody out on a daily basis. >> reporter: now their chance encounter has blossomed into something more. phil got new clothes courtesy of the fire department. >> i feel 100 times better. all these nice people around me.