she asked us tops settle a dispute with sprint. she wound up with one of her daughter's friends on the account without her knowledge or permission. that extra phone line racked up charges she said she simply couldn't afford. martha said she tried to unwind it all but spent seven months getting nowhere. ultimately she was facing collections. our team stepped in to sort the it out. spript gave martha a refund of $437 and said, "we strive to provide our customers with the best possible products and service. and when sprint fails to meet their expectations, it's important for us to know." if you're hung up ott on a problem you can't solve yourself, call us 888-996-tips or online at nbcbayarea.com/responds. >> thanks, chris. if you think your office is nice, take a look at this. a chinese tech company shelling out a billion and a half to build this complex. it's based on a dozen different european destinations.