>> i'm jessica dean. eyewitness reporter groegdz greg argos is live in center city. >> reporter: there was panic with passengers here on regional rail line, they were on a train they thought was in a real emergency, they decided to self evacuate that vehicle right there. that train car, and that decision caused big headaches for thousands of commuters. passengers at the 30th street station seeing red during the evening commute >> i'm a little frustrated but i can't do anything about it. >> reporter: anger and frustration over massive delays, some well past the hour mark. because of a total system shut-off >> at 5:35 we received reports that passengers were starting to evacuate from the train. >> reporter: let's back up 15 minutes when septa's assistant