they want to talk to you. >> although paula montoya had been denied access to the prison, she and scritchfield were still allowed to have phone calls. >> because like somehow in the middle of the interview it just kind of came out about you. >> talked on the phone and then she agreed she would do an interview. >> we met paula montoya and her teenage daughter, shantay, at their home not far from the prison. >> that's what he always puts here for me, because he kissed it, so i kiss it. because that's how we kiss. he does it on all his -- on all his letters. see? kiss. >> that's cute. >> i know. isn't it precious? >> why don't you tell me how it is you ever came to meet david and kind of take me through what happened? >> my first real encounter with david was when they brought him down to medical and the doctor decided she was going to change some of his medications. he wanted to know why. she didn't tell him. and he just went ballistic. i told him that i would check into it, i would see...