source. and the city of charlotte north carolina you have to petition the government in order to get an inspection. in phoenix, you have to undergo counseling first to get an inspection and see if you qualify. and then we have notice of violation issued in response. and then we have the department hearing for resulting non-compliance. and you could see that is where the cut off is for a lot of these, a lot of america does not do that. excuse me. is that a director's hearing that you are referring to? >> yeah. >> and this is a very important step that we find that we do not get compliance without having the at least the plausable threat of having a director's hearing. and then we have fines or fees resulting in the no one compliance in the next category.