photo of investigators on the tracks erika gonzales is live at union station with how this will impact passengers as the morning commute gets under way. erika? >> reporter: service suspended between d.c. and philadelphia this morning, not what passengers want to hear. as soon as we got here, we went inside union station, started checking the boards. everything said on time. this is a few minutes ago. we started speaking to somebody, a couple and their son who were actually on the amtrak train that struck and killed two people. this is late last night as you have been reporting all morning long. as we were talking to them, they were telling us how long they had been stuck on the train. you start seeing a flood of people coming back from the waiting area, saying their train had been cancelled. some of the video i posted on twitter this morning showing a long line of people trying to get new trains out of d.c. one woman saying her train was scheduled for 3:15 this morning. now she says...