when you call in, you can utilize that in spanish, cantonese, for mandarin. in addition, we are excited to report that over the past year, we have implemented the language line service. this is a general contractor for the city where if you are on the phone with someone, and they are not speaking the language that that particular individual speaks, you can essentially conference call in a translator and -- in far more languages than are required in the language access ordinance, and then be able to have that conversation with them. that can also be accomplished in person by having a phone call or speakerphone where you can actually have that translator on the line. we are excited that we have been implementing that within the last year. as we have new forms and materials to guide taxpayers, we translate those and have those implemented. and i did want to highlight our great office of financial empowerment programs that are really out in the community, and in order to meet the needs of particular communities, we have those materials translated into actually fi

five in cantonese, and one in mandarin. if you would like additional information, ed mcmann is available then answer questions. >> thank you very much. a big congratulations. this mediation, so the audience knows -- they bring the officers and complainants together to explain what happened, why the officers did what they did, why individual feels that it was improper or upsetting, and it is a real success. thank you for your leadership. congratulations. >> you are welcome. i was going to mention that attorney salazar runs our mediation and outreach programs, and she started with the office of citizen complaints in 2007, and in five short years, she nearly doubled the number of mediations that are conducted, you. -- the number of mediations conducted, so thank you. >> thank you very much, commissioner kingsley. >> i would like to introduce commissioner turmin, who has arrived. line item 2c, commission reports. >> the only report i have this week is that i did check the status on the bitoccupy -- on the occupy protest at well

the office could only speak to him in cantonese, and they only tried to speak to him in cantonese. no one in the office could follow-up in mandarin. he told us he waited months for someone from the city office to call him back in mandarin. he was unemployed for almost a year and unable to support his young son. these last stories i want to share are probably the most severe. one of our parent leaders told us about something she witnessed in the chinese restaurant. a waiter had accidentally spilled hot oil on a young boy's arm, and the parents quickly called 911. no one in the restaurant could speak english, and the boys family had to wait and unreasonable 20 minutes for a dispatcher to on the line, and this delayed the ambulance, and the parents had to watch as their son's arm was burning up. our last line is it 50-year-old client of visitation valley. he was robbed and assaulted and tried chasing after the suspect, and he actually encountered a police officer, but he was unable to communicate with the officer to tell him what happened or let him know what direction the suspect was

half of the local san francisco cantonese population come from this area, including my father's side. it is 1125 on 12th avenue on clement street. he opwnepened it in 2006, with great reviews from the mainstream and chinese community. anyone who is from there knows the dishes are cooked in teh same -- the same way from china, with the best local ingredients. tehir besheir best dish is yelll over rice. it is roughly -- the version of the teriaki eel over rice. another all-time favorite includes the egg over rice. serchinese sausage, proork and duck over rice. rice in clay pots. they have an outstanding cantonese cuisine, but show how diverse chinese cuisine is in our city and in china. it shows how the richmond district has a wealth of great businesses, and how clement is the new chinatown. a vital, unique place in our city. i wanted oto say, many small businesses are threatened by driveby disability lawsuits. it is a pleasure tow ork with mr. lu. i know jane is here, who helped out, to support small businesses. with the threats -- and i would like to thank the office of small business

cantonese and mandarin are the top languages at home followed by russian, vietnamese, and french.you look at the ability of our residents to speak english, 43% of the population speaks the language other than english at home at 13% of households are linguistically isolated, they are modeling will with no one over the age of 14 that speaks english well. if you look at the progress we have made, the amendments were offered by president chiu in 2009. they did not take effect until 2010 in most areas. you're looking at two years' worth of data and i am happy to report that we have 100% reporting compliance from the apartment house. -- from departments. with as much detail as we can possibly put in there, it is really to help inform all of us on how to better serve the residents. we also looked at consistency, there are currently wide variations with reporting data and interpreting and implementing the law. the approach is really a balance, carrot and stick to her better serve the reverse residents. we try to encourage dialogue, resource sharing, and innovation. there are risks at ever

two of our clerical staff speaks vietnamese, mandarin, and cantonese. when there is not a staff member available with the necessary language skills, we also contract with language line, and all of our staff are trained on how to get interpreters in over 170 different languages. we provide interpreters for any language when a party requires such assistance. we also have not reached agreements with six nonprofits to provide broader not reach and multi legal pot reached to organizations around the city. we are obviously committed to fulfilling the requirements of the lao, making sure that all limited english proficient members can fully access our services. supervisor chu: 400 documents translated sounds like an awful lot of documents. do we really have that many materials produced? is it simply that you have one document translated into multiple languages. >> no, almost every document at the rent board has been translated. this measure will not keep going up. we have pretty much translated everything. we even have some material available in hindi. the des

two of our clerical staff speaks vietnamese, mandarin, and cantonese. when there is not a staff member available with the necessary language skills, we also contract with language line, and all of our staff are trained on how to get interpreters in over 170 different languages. we provide interpreters for any language when a party requires such assistance. we also have not reached agreements with six nonprofits to provide broader not reach and multi legal pot reached to organizations around the city. we are obviously committed to fulfilling the requirements of the lao, making sure that all limited english proficient members can fully access our services. supervor

cantonese, useful when she told her grandmother about the top-secret ceremony.between team u.s.a. star lolo jones and olympic gold is 100 meters of track and 10 hurdles. if that sounds like a challenge, it's actually nothing compared to lolo's fight to avoid sex. dead serious. >> my job is to literally run as fast as i can and run over things. so i tend to run off people in relationships. >> meet lolo jones, the 29-year-old olympian who recently made headlines by announcing to her twitter fans, "yes, i'm a virgin." jones gave a revealing take on her struggle to remain celibate. >> i want to wait until i'm married to have sex. but please understand this journey has been hard. it the hardest thing i've ever done in my life. harder than training for the olympics. >> devout christian and louisiana native has had her share of struggles. in the lead on the 100-meter hurdles in beijing four years ago, she stumbled, landing in seventh place. she said, "i use the downs to propel me for the ups." >> running is my psychiatrist. i pound it out with each step. oh, problems?

we have those in cantonese and spanish. we are doing the proof of it by people in our department to make sure it is understandable. we are going to do one last work with the people on the first floor to make sure everything goes smoothly. i think we are completely ready for it. we will have people there for a few days to make sure it is working smoothly. the 11th. -- june 11. i hope all of you will be in town to receive the feedback on it. >> thank you. >> item 12 f, updates on other technology projects. >> we are trying to focus on the web. we did implement the 3r payment on may 2. we have about 25% of the total requests coming to that. we did have a glitch yesterday with the payment processing. it is used throughout the city for automated payments. we will have a significant amount of refund requests because the system did not work well. but that is not something we can control. that is the first time that has happened. we called the information technology and equipment room, -- we call it the information technology and e

there were a few in spanish, cantonese, a few had a mixture of languages. we had a really short paper survey that we can capture some demographic information. we learned about participants experiences. and whether they had worked with restorative practices before. we heard from 292 participants, most of them are parents, middle school, high school students, and after-school program staff. we held conversations at 13 different schools. to reaching out and the year from families that are less fell led, we are pleased that it reflected the broad diversity of the district of the families across language. the types of school their children attended and socioeconomic background. because we heard from people with different rules and their experiences with school climate, we learned the needs, concerns, and implement restorative practices. we ran out of time with the school year. we reached 292, less than three months. we are really looking forward to having conversations with other communities with our important it is. we would like you to have this based on the s

area of our city. 49% of our patients are hispanic. 35% of our patients speak spanish and 13% speak cantonese. we do provide multilingual services and we have both bilingual volunteer providers and interpreters always available. in terms of our services, janet mentioned we are not a walk-in clinic or honor system clinic. we are a medical home model. which provide comprehensive care. each new visit, the patients received a medical health exam as well as a mental and dental exam. anything from additional employment support to being a care provider for a relative. we have a very strict no show policy. we expect our patients to engage and invest in their health care. if someone does not communicate with us that they cannot make an appointment, they are at risk of being dismissed from the clinic. as a result, we have a very low no show rate, which is good. volunteers are coming in giving their time. as of today, we have almost 800 patients enrolled in our care. we have completed over 2200 medical visits and we have made almost 2000 referrals. when i say referrals, we have a broad network of medica

we are able to provide our services, follow-up questions in english, spanish, cantonese, and mandarin. and then -- and then, roger, you will -- >> yes. i am an attorney in private practice. the laws in this area are strict compliance laws, and they are very specific. the federal law since 1990 indicates issues from 1998. all businesses, such as a grocery store, a dentist's office, restaurants, a doctor's office, virtually anything that a member of the public comes into the -- comes into needs to be a barrier-free. we will go over what barriers are. every public accommodation needs to be wheelchair-accessible. there are also other other forf disability. most of the issues we are hearing about are wheelchair accessibility issues. there is a small group of private individuals who are wheelchair-down that go around the city and they look at small businesses. and i dare say anybody in small restaurants have some accessibility issues. it is another attempt at making your building wheelchair accessible. i am not sure which of you may be merchants and which it may be landlords. the law applie

in april they released sketches of six suspects as described as cantonese women in their 40s when approached the victims and convinced them to give their jewelry for purification. they say the suspects have gotten hundred thousand dollars worth by april. victims paid between $2,000 and $10,000 for jewelry only worth about $10. inspectors are not saying whether the women they questioned are still in custody. >> teachers plan to announce their results of their strike authorization vote this afternoon. teachers cast their ballots yesterday they are facing salary and benefit cuts over the next two years. union contracted expires next month and initiations have stalled. meantime, officials are planning to issue 218 layoff notices by next week's state mandated deadline. >> a report ironed by the internet crime complaint center shows california leads the nation in cyber crime. it has been around for a years. the new trend for scam artists is smart phones. they topped 314,000 complaints nationwide last year. california posted the highest total of internet crime cases with more 34,000 followed by flo

they speak cantonese, mandarin, spanish and other language fluently. they conduct grass-roots outrage to residents and businesses that are strategic and it focused on environmental behavior change. a key tactic for the program and department is to deploy the multi-lingual staff in business corridors of the highest need throughout san francisco. in addition to bilingual staff, we produce a wide variety of educational material in different languages. all of our commercial programs have an outreach materials and languages other than english. there is one example for our fluorescent lighting program. there are many other examples of materials in other languages. shifting gears, i would like to talk about our lease and why we are planning to move. you have before you resolution asking the budget and finance committee to approve a lease for the department of environment to move to 1455 market. currently, the department of the environment is located in two spaces -- 11 growth where we have four floors as well as 401 van ness where we have 30 staff. that is a

when i said my father spoke chinese, he spoke cantonese. so it's a little different from the major language now in china. thank you very much for your responses, shauna. ms. patrick, i'm impressed with your achievements. >> thank you. >> in educating young students in foreign languages. and i like your maholo, as well. >> thank you. >> do you know how often students continue their language study after they finish your program? and how the program has influenced their career goals. >> i think the key is when you start language learning at an early age, students don't really look at it as being a difficult language or really even an academic subject, they look at it as a communicative tool. and we now have all of our language lessons that are related to content. so they're using language to problem solve in the area of math, science, and social studies. and so to continue on as you heard today, it just seems like the natural next step. you're learning the language through sixth grade, continue on through seventh until you hit a higher level o

able to show up, so we ever able to pull a train operator from the train yard nearby who speaks cantonese, who was able to enable the people and the meeting to access all the information. there is a lot of different avenues that we are pursuing to make sure people have access, good access, to information. some examples of some materials that we have available at different locations that help people get access to a translation services if a person sitting at the desk or the counter or on the bus is not able to communicate to them in their language. >> we have worked with your department and the past. primarily the idea that the buses do not go all the way to the end of the schedule, but turns around some more in advance. one of the things you want to try to memorize -- minimize that as much as possible. announcements to passengers to let them know ahead of time that those trains in tend to short term. i am wondering if you have thought about -- intercom announcements are sometimes garbled. do you have plans to improve that system? have you thought about doing pre-recorded messages for some

channel 2 is cantonese and channel one is russian. if anybody need to rethink our raise your hand and we will get to you. >> , longtime president of district 4, the sunset district. -- i would like to comment on how the city is putting effort into updating the playground and recreation areas, including the west sunset playground. these areas are desperately needed to keep more families from xing san francisco. but more needs to be done to end this. this park located on a busy thoroughfare would be a positive sign for everyone that drives 19th avenue that the city is committed to keeping families within san francisco. once we update all of these areas, we must put the effort into programs and activities that will benefit the residents of these areas. only through these means will we be sending a positive, progressive sign to residents that the city is committed to keeping families in san francisco. thank you. supervisor chu: thank you. why don't we give him a round of applause? [applause] the next speaker is the president of the hour s