i'm consumer investigator chris chmura. nbc bay area responds next. overdose... a califoia lawmak wants to start taxing oxy-contin another addiction and rehab program ==vo== a n assemblyill would cree a one-cent-per- miligram tax on opioids.the sacs state to enact such a tax.he es last year-- the government sd oe or aids. ==laura/topvo== for harbor seals. for visitors reyes national seashore. it means a new advisory fm rangers: stay at least 100 yds awfrom see are now closed to visitor about 20-percent of califoia's seal population breeds and raises theirups at point reyes. the restrictions will sy in effect through june. ==sam/2shot==nbc bay area respo. >> it is officially birthing season for harbor seals. it means a new advisory from rangers. stay away at least 100 yards from seals and their pups. parts of the shoreline are closed to visitors. 20% of the population breed and raise their pups at point reyes. restrictions will stay in effect through june. >>> careful review of the cable bill reveals a $25 a month charge tha

i'm consumer investigator chris chmura. nbc bay area responds next. loof nsur cplats-to he >>> nbc bay area responds to a lot of consumer complaints. hopefully helping to save a lot of money. >> consumer investigator chris chmura a very busy man and he has saved some money. he shows us now how he's been helping out. chris? >> good morning, it's been a five figure week for our team even though we started with a case that doesn't actually carry a dollar amount. we helped roy in mountain view when his cell phone carrier mistakenly sent him to collections for an account he closed in good standing. i'm happy to report that is now settled. we also spoke up for mary in lafayette and got her more than $1,000. she had shipped this box and insured it. you can see that it arrived split open. initially her claim was denied, but approved after calling us. our big win of the week was working for christie in menlo park. her bathroom had to be remodeled twice due to shoddy workmanship. we contacted the insurance company to make sure she didn't pay. let's look at the

i'm consumer investigator chris chmura.bc bay area responds next. ♪ when i got into my accident i broke almost every bone in both my legs. when i came home from the hospital i needed to be able to recover. tempur-pedic allowed me to do just that. because i don't have the average body type anymore i feel like my tempur-pedic really conforms to my body shape. power is not giving up, it's choosing to thrive. tempur-pedic. this sleep is power. >>> welcome back, everyone. 5:24 on a wednesday morning. a popular gaming accessory recalled by thousands due to overheating concerned. look at the xbox 1 2x smart charger. dozens of gamers said the chargers overheated which could burn the user. anyone who owns one of the chargers stop using it and contact performance design products for a full refund. >>> were many women across the country encounter in fertility. some may not be getting the assistance they need because of where they live. 40% of women have limited or no access to fertility clinics. another 6.5 million have only one clini

i'm consumer investigator chris chmura. nbc bay area responds next. that's why there's oravet dental hygiene chews. oravet cleans teeth and gets to the cause bad breath. ask your vet about oravet chews. serious oral care made simple =s//v thinvtigionntoastwe's licg >>> the investigation into last week's police shooting of a naked man. he drove off. police chased him through a supermarket. they thought he was armed but it was a caulking gun. boles has a history of mental illness. >>> 5:25. nbc bay area responds to ala fayette woman who says her $1,000 fedex shipment was damaged and the company wouldn't reimburse her. >> chris chmura joins us with another success tore. >> mary shipped a box from north carolina where she was visiting her son is, to her home in lafayette. she used fedex ground shipping and paid $1,000 to ensure the box. two weeks later, the box arrived, split open. that's a picture she sent to us. she immediately called and said the company told her to takes her box to a claims office 35 miles away. they examined the box, took pictures of

i'm consumer investigator chris chmura. nbc bay area responds next. >>> welcome back, everyone. 6:24. nbc bay area responds to ala fayette woman who says her shipment was damaged and the company wouldn't reimburse her. >> just trying to get that to her son. investigator chris chmura joins us with another on success story. chris. >>> mary shipped a box full personal items from north carolina where she was visiting her son in her home in lafayette. she used fedex ground shipping and paid $1,000 to insure the box. two weeks later, the box arrived, split open. that's a picture she sent to us. she immediately called and said the company told her to takes her box to a claims office 35 miles away. they examined the box, took pictures of it but mary's claim was denied. she appealed, but that was denied too. she asked us for help. fedex learned mary shipped it from inside of an office depot. according to fedex that means the claim should have been filed through the office depot location. mary says none told her that. luckily, we got

i'm consumer investigator chris chmura, nbc bay area responds next.e/2stma...ho d adiuteithis ndl >>> nbc bay area responds to a man who had a dispute with his landlord about a signature on a document. chris chmura is here with that man's story. >> we get many complaints about landlords but we've never received one like this. this renter believes someone forged his signature, a move that put him on the hook for hundreds of dollars. robert robinson's family now lives in this san rafael home. before living here they rented a three bedroom apartment. the robinson's moved out when the rent increased. it was a nice place but it's not that nice. so we decided, let's go -- we really wanted a single family house. so we decided let's go find a new place. >> robert anticipated getting back most of his $900 security deposit. though he was surprise when high lands of ma ren expected him to pay. >> oh no, you owe us. we were totally blown away. we were like, oh yeah, there's a check in the mail. it's definitely not that we owe money. >> they were paying him standa

i'm consumer investigator chris chmura. nbc bay area responds next. nethimorng. mile-ed itemeransit >>> welcome back. 6:24. we heard about the erosion of middleclass jobs. new this morning, middle-aged white americans with limited education are dying at increasingly higher rates than other adults in the u.s. that is just released by princeton university. they argue the loss of steady income jobs with high school degrees or less has triggered major problems for this specific group of people. more likely to be unemployed, unmarried have poor health. part of the collapse of the white working class and the same dynamics that helped fuel the rise of president trump. >>> a woman says her homeowners insurance company made a promise it couldn't keep. it will cost thousands of dollars. chris chmura is here with her story. >>> christy goodin first discovered water damage caused by a leaking shower years ago. her bathroom was gutted and redone. her homeowners insurance covered the costs. aaa also verbally promised it would stand behind the work for five years. but when chri

i'm chris chmura.it's only a penny, but what she did, and what you should do about it, especially next month, next. >>> nbc bay area responds to a woman when scrutinized her receipts from a local cafe and noticed things didn't add up. >> you have to look carefully at those receipts. consumer reporter chris chmura verified the math. >> that savvy viewer noticed she was paying more sales tax than she was supposed to -- three different times. the state says more consumers could face sales tax errors when changes kick in april 1st. >> reporter: you can often find mary here at the tea for u. cafe in fremont. but after reviewing her receipts, she discovered something not so sweet. >> i noticed they're potentially overcharging sales tax. >> reporter: check out mary's receipt. on a $13 order she paid $1.25 in sales tax. with fremont sales tax being 9.5%, mary should have paid $1.24. a few weeks later, it happened again. and a couple of days after that, she was again charged too many tax for a milk shake. they

. >> i'm consumer investigator chris chmura.aight ahead, the case closed and a reminder for everyone when nbc bay area responds. (burke) at farmers, we've seen almost everything, so we know how to cover almost anything. even a "truck-cicle." [second man] how you doing? [ice cracking] [second man] ah,ah, ah. oh no! [first man] saves us some drilling. [burke] and we covered it, february fourteenth, twenty-fifteen. talk to farmers. we know a thing or two because we've seen a thing or two. ♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪ >>> a live look outside right now in san jose. some people taking a yard or two moving right into the weekend. >>> no yawning. up and at 'em. get the day started. >> you are energetic. >> we have all said the word before when we have been under the weather. >> one family health experts says. germs tend to spread more indoors than outdoors. in colder weather, some viruses replicate more easily. >> the colder weather causes people to go inside. as far as just becoming sick, the weather doesn't. >> alle

i'm consumer investigator chris chmura, nbc bay area responds next.doll fee >>> today nbc bay area responds to a lafayette woman who says her is,0$1,000 fedex shipment w damaged. >> chris chmura joins us with another successful story. >> he shipped a box of personal items from north carolina to her home in lafayette. she used fedex ground shipping and paid extra to insure the package for $1,000. two weeks later it arrived split open. there it is right there. mary immediately called fedex and the company told her to take the box to a claims office 35 miles away. so she did. she said the workers there took pictures of it anfiled a claim on her behalf. but a few weeks later mary's claim was denied. she appealed but that was decide too so she asked us to help. we contacted fedex and learned that the box that mary shipped has had been shipped from a fedex center inside of an office depot collection. the claim should have been filed through office depot. mary says no one told her that. but we got the claims process squared away for her and mary received a c

i'm consumer investigator chris chmura, nbc bay area responds next. on september 9, 2010, pg&e learned a tragic lesson we can never forget. this gas pipeline ruptured in san bruno. the explosion and fire killed eight people. pg&e was convicted of six felony charges including five violations of the u.s. pipeline safety act and obstructing an ntsb investigation. pg&e was fined, placed under an outside monitor, given five years of probation, and required to perform 10,000 hours of community service. we are deeply sorry. we failed our customers in san bruno. while an apology alone will never be enough, actions can make pg&e safer. and that's why we've replaced hundreds of miles of gas pipeline, adopted new leak detection technology that is one-thousand times more sensitive, and built a state-of-the-art gas operations center. we can never forget what happened in san bruno. that's why we're working every day to make pg&e the safest energy company in the nation. >>> nbc bay area responds to a san francisco family that was on the hook for rental car damage th

i am consumer investigator chris chmura. nbc bay area response, next. honey nut cheerios gets their delicious taste from honest ingredients. like real delicious honey and real oats. okay that's still honey. huh, there we go. we're back to honey again. who's directing this? that guy. figures. try new very berry cheerios. the taste of real fruit in every bite. so berry good. >>> airlines and passengers right now lining up for cheap new air fares to europe that will cost less than a taxi ride from san jose to san francisco. travel experts are waiting to see what other airlines do after norwegian air started offering one-way flights for $65 from the u.s. to europe. experts say it could force other airlines to have to reduce their fares too. the cheap prices come with less service. >> they're going to be flying into the smaller airports on smaller aircraft. >> norwegian air will be using 737s flying from smaller airports in new york and rhode island landing in scotland. the return flight will exceed the $65 by more than 50%. >> do they catch you on the retur

i'm chris chmura. nbc bay area responds, next. expes a seng >>> all right. it turns out that being in front of a screen all day can cause physical pain, even this kind of a screen. phones attached to your hands. experts seeing more and more patients with injuries related to electronics. here's how. one of the most common is technique. it's the problem caused by looking down at your phone or whatever device you're using. lifting your phone to eye level can help prevent those problems. avoid using the same hand or finger to type. >> switch it back and ford. i advocate for people to use two hands. >> bad posture is contributing to the problem. make sure you keep your feet flat on the floor and remember to stand up frequently, laura. >> our modern day problems here, sam. >>> it's 6:24 right now. nbc bay area responds to a lot of problems out there. in fact, we've had about 5,000 in total. we responded to that this week. consumer investigator chris chmura has a look at some of the cases that he's closing. >> our team hit the 5,000 mark on tuesday. our consumer in

i'm consumer investigator chris chmura. nbc bay area responds next. 123450 . ♪ when i got into my accident i broke almost every bone in both my legs. when i came home from the hospital i needed to be able to recover. tempur-pedic allowed me to do just that. because i don't have the average body type anymore i feel like my tempur-pedic really conforms to my body shape. power is not giving up, it's choosing to thrive. tempur-pedic. this sleep is power. >>> 5:24. nbc bay area responds the a san jose woman who is not a sports fan but somehow ended up paying for a bunch of extra sports channels her cable bill. >>> chris chmura said our team called foul on this one and helped her out. >> nancy vieira spotted a $25 sports package charge on her at&t cable bill. nancy says she doesn't watch sports and never ordered the package and she had no idea how long she had been paying for it. she called and asked for a retroactive refund. she said the company declined saying she should have noticed it when it first appeared on her bill. she s

i'm consumer investigators chris chmura, nbc bay area responds next. wo whende eremstrs orrau as >>> welcome back on this thursday morning. it's 6:23. this in morning, women who endure extreme stress or trauma as a teenager may be at risk for depression during menopause. researchers surveyed more than 200 pre-menopausal women about their history of abuse, neglect, or family dysfunction during their adolescence. those who experienced at least two stressful events were more than twice as likely to have depression during menopause. >> nbc bay area responds to a san rafael man who had a dispute with a landlord. consumer investigator chris chmura joining us now with his story. >> reporter: good morning. last year robert robinson moved out of his san rafael apartment. he anticipated getting back most of his $900 security deposit so he was surprised when he didn't. >> they said, no, you blow us. we were blown away, we thought, oh, yeah, the check is in the mail. definitely not that we owe you money. >> reporter: the apartment complex was charging robert to re

i'm consumer investigate chris chmura. nbc bay area responds next. to a san jose woman w's t a sports fan-- but >>> welcome back. nbc bay area responds to a san jose who is not a sports fan, but somehow ended up paying for a whole bunch of extra sports channels on her cable bill. >> got to look at your bill. investigator chris chmura says the team called foul on that one and helped her out chris? >> last year, nancy saw a $25 sports package bill on her cable bill. she never watches sports and never ordered the package. she has no idea how long she had been paying for it so she called at&t and asked for a retroactive refund. but she says the company declined, she should have noticed that charge when it first appeared on her bill. nancy says at&t did, however, offer her a three-month credit for a premium channel. nancy says that simply was not good enough. so, she reached out to us. we called at&t and it then sent nancy a check for $270. in a statement, at&t said, we worked with the customer to resolve her billing concern and apologized for the inconve

i'm investigator chris chmura. nbc bay area responds next. =cam 5 bump= adlib??=laura/2shot== nbc bay ea respon. to a b area wan who spent full >>> nbc bay area responds to a bay area woman who spent a full year trying to get her landlord to return her security deposit. >> and she only got it back after she reached out to our consumer investigative center. consumer investigator chris chmura joining us now with the story, chris. >> she rented back in 2010 with a security deposit of $2800. she moved out in 2015, but they didn't refund the security dee positive i. she made repeated calls and sent several e-mails but couldn't get a response from the company. so she finally reached out to us. so, the realty within two weeks contacted general a and gave her a check for $4200. she says that was her security deposit plus half a month's rent since she had moved out in the middle of the month. the realty toll us the delay in refunding jen na's money was due to some personnel issues. it wasn't intentional. it was overlooked so the company was dealing with those personnel is

i'm consumer investigator chris chmura. nbc bay area responds next. "movoutf t baare" th's at e th >>> move out of the bay area, that's what one tech company is actually asking its employees to do and it is willing to pay them $10,000 in order to do it. the ceo of zapier is calling it an experimental relocation package. now, they went into details in a recent blog post about it. the head of the company citing acknowledges the bay area is a nice place to live but it's expensive. the offer has a catch. the $10,000 can only be used for moving expenses as we take a live look outside the reason so many people want to live here. check out soma and the bay bridge. that company wants a one-year commitment from employees that accept the offer. >> that would be appealing, get to choose where you live and still work there. >> definitely lower rent. >> bay area responds to a woman who says a package was damaged and the company would not reimburse her. >> so she turned to our consumer team for a little help. investigator kris commu investigator chris chmura joinin

i'm consumer investigator chris chmura. nbc bay area responds next.o meo pk wan o >>> welcome back. nbc bay area responds to a menlo park woman who says her homeowners insurance company made a promise that it didn't keep. >> it was going to cost her thousands of dollars, too. consumer investigator chris chmura is here with her story. >> christy goodwin had water damage three years ago. her bathroom was gutted and redone. her homeowners insurance aaa covered the cost. they said they would stand behind the work five years. but when christy needed the company to honor that promise, she says it wouldn't. >> i thought, you know what, i can't stomach this. i just can't. >> she learned the water damage was never properly fixed the first time. when she called and e-mailed aaa, she says no one responded so she asked us for help. we contacted aaa and it sent out a contractor right away. the company also footed the bill for the bathroom to be gutted, repaired, and put back together. again. that saved christy several thousand dollars. we wanted to know more about

i'm consumer investigator chris chmura, nbc bay area respond next. ta s rael n w haa diuteithi >>> nbc bay area respond to a san rafael man who had a dispute with his landlord about his signature on an important document. >> he turned to our consumer team for investigator chris chmura joins us with his story. >> good morning. last year robert robinson moved out of a san rafael apartment. he anticipated getting back most of his $900 security deposit. he was surprised when he didn't. >> they said, no, you owe us and were nasty. we were totally blown away because we thought, you know, a check in the mail, definitely not we owe you money. >> reporter: the apartment complex was charging him to replace the carpet because of small stains, but robert argue willed those were there when he moved in. the apartment complex produced a signed document says proves robert was responsible for the damage to the carpet, but robert says the signature on the document isn't his. tonight at 6:00 we'll share that document, what it said and we'll put it in front of a forensi

i'm consumer investigator chris chmura. nbc bay area responds next. =resnds pmo om!!= (laughs) come on! dogs just won't quit. neither does frontline gold. its triple action formula is relentless at killing fleas and ticks for a full 30 days. good boy. go for the gold. >>> we have some breaking news for you. we're learning there's been another arrest in that deadly officer involved shooting in hayward. our sources just confirmed the arrest to our reporter laura malpert. the suspect was arrested in san francisco. as we were telling you earlier on tuesday night during an under cover operation, fremont police tried to approach a robbery suspect near cal state east bay. police say the driver rammed the detectives' car with his own and took off running. >> as a result, shots were fired by officers and a bullet struck and killed 16-year-old elena of antioch. very was a passenger in the suspect's car. another passenger in the car was detained but released, and a third passenger, a man was arrested on tuesday. police are not looking for any more suspects at this point. now, as

i'm consumer investigator chris chmura.ll explain why next. >>> we should warn you, this video you are about to see from arizona is really disturbing. it just came into our newsroom and this now is body cam footage of a police officer in tucson, arizona. you see that woman protesting and the police officer takes her wrist and shoves her to the ground. then he takes out a pepper spray can and sprays another woman right in the face. there's the first shove right there. you see that woman topple straight backwards. now, that video was just released. we are told both women are okay. tucson police say they are investigating this incident. >> so, moving to a different kind of story, pets, they are placefu playful, but they are big business. and guardians have to keep that in mind. >> chris chmura is here with story he's working on for tonight at 6:00. chris? >> you don't think of your dog or cat being bound by a contract, but you need to if you're considering insurance. tonight's tale is about a dog named tink. she took out a wel

i'm consumer investigator chris chmura. nbc bay area responds next. it's 6:24. now doubt it's a difficult conversation to have. but a very important one. drawing up a living will or medical power of attorney is extremely important and it's critical that loved ones understand end of life wishes. a new study shows just 1 in 5 designated surrogates have not talked in depth about what their family member or friend wants when it comes to quality versus quantity of life. only 30% of those who did have a conversation completely understood their loved one's desires. experts say that doctors and other health care workers need to be more active in encouraging patients to have those very difficult discussions before they have a health crisis. >> nbc bay area responds to a san francisco family that was on the hook for rental car damage they say wasn't their fault. they called our consumer investigative center for help to settle that dispute and consumer investigator chris chmura tells us how it. >> last summer, roger and his family relocated to the bay area from the east. a

i'm consumer investigator chris chmura. nbc bay area responds next. wconnueo flowreangne ju in >>> 6:24 now dwrrb we want to look from our emeryville camera. you can see one of the engines pouring water onto a fire there at san pablo and mead. we're getting a lack at that four-alarm fire happening right now in oakland. the flames still very active and at last report, the oakland firefighters did have to retreat from that building because of a risk of collapse in the roof and in the floor. we do know that firefighters were able to cue several people and were doing sweeps at the point they were supposed to be pulling back. we are hearing that there are several cues, though, that are still working. this is, again, the corner of mead and san pablo. we have a crew headed that way. as soon as pete gets an update, we'll bring it to you. >> as you can see from the live shot, reports of the heaviest fire there on the third floor of that building. we will keep you ipidated. >> all new this morning, if you have high interest rates on your credit card, a new stud

i'm consumer investigator chris comora. next. chmura. cck ur me ose.taet relli thsans >>> court-martiming up, when yo chance today, check your game closet. target is recalling thousands of tic-tac-toe games. they're games sold only at target from december through february. the magnet cans become detached from the game pieces posing a choking hazard for a small children and a magnetic ingestion hazard. if you have one, return it to a target store and you'll get a full refund. >>> just as we learned housing prices jump 5.5% in february, we're also learning that less people are buying homes. many people continue to rent rather than buy simply because they can't afford to. however, a new study shows that in more than half the country's housing markets they studied, wage growth was greater than the jump in housing prices, one realtor says it's just hard for people to buy. >> so this great mismatch between home price growth and income growth is bringing additional challenges to people renting and wanting to convert to ownership. >>> millennial

chris chmura is here with her story. chris?>> reporter: jenna ford rented an apartment back in 2010 with a security deposit of $2,800. she moved out in 2015 but her security deposit wasn't refunded. she sent several e-mails but couldn't get a response from the company. so she finally reached out to us. hoback reality contacted jenna and gave her a check for $4,telephone. she says that was her security deposit and half a month's rent. they told us the delay in refunding jenna's money was due to personnel issues. it wasn't intentional. it was overlooked while the company was dealing with those personnel issues. the company asked us to extend an apology to jenna. here are some renters rights. california law says landlords must refund up deposit within 21 days. if they're detuducting from cleaning fees they must give an itemized statement. the landlord must identify anything he or she plans to deduct from your security deposit so you can try to fix it first. your recourse is to take them to small claims court or maybe we can help.

chris chmura swroeupbs joins us. >>> good morning. you probably don't think about your dog or cat being bound by a contract. but you might need to, especially if you're considering pet insurance. don't is about a dog named tik. they took out a wellness plan to cover her medications over the years. she eventually passed away but the policy did not. tink's owner was required to continue making payments even after tink was gone. an attorney weighs in with advice for the rest of us pet owners. also what happened when the response team asked for an exception. if you have a consumer complaint, let us know at 888-996-tips on or nbcbayarea.com/responds. >> 6:27. >> on your wednesday. coming up next, parachuting off a-story building. that is what police say landed these two men behind bars in san francisco. the charges they're facing this morning and the third person police are still looking for. >>> warriors kevin durant hurt during last night's game. could miss some of the playoffs. you're watching today in the bay. taking a live look outsid

chris chmura explains how. >> your car insurance company's app may get you out of a $25 ticket. since 2013, california law allowed drivers to show proof of insurance electronically. you can just pull out your phone. otherwise, if you don't have the card, it's a $25 fine. 888-996-tips or online at nbcbayarea.com/responds. >> here is a live look outside right now downtown san francisco and the transamerica building. so clear. so lovely outside. sorry for all our friends in the midwest and northeast. it's beautiful. was it a hard place to get to? (laughs) it wasn't too bad. with the chase mobile app, jimmy chin can master depositing his hard earned checks in a snap. easy to use chase technology for whatever you're trying to master. know how painfult can band how - with a bold n treatmen==vo== doctors are sttinto do synthetic catile implants to cuion the jnts. contact nses. so far is only be >>> people living with argument it's know how painful it can be and impact simple daily tasks. doctors are starting to do sin thet you can cartilage implants. it is the same material you would f

i'm consumer investigator chris chmura. we'll explain why next. (burke) at farmers, we've seen almost everything, so we know how to cover almost anything. even a "truck-cicle." [second man] how you doing? [ice cracking] [second man] ah,ah, ah. oh no! [first man] saves us some drilling. [burke] and we covered it, february fourteenth, twenty-fifteen. talk to farmers. we know a thing or two because we've seen a thing or two. ♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪ >>> all right. might want to take a second to stop whatever you're doing, head to your tv set and look at this. this video looks like something out of the "dukes of hazzard". >> an inmate in louisiana stole a pickup truck and led deputies on a high-speed chase. he lost control, sent that vehicle off the road and airborne. you saw it there. >> that truck eventually flipping over on its roof. the front of the car fell off there. the suspect and the passenger were apprehended and taken into custody. probably not worth the chase. >> pets are playful. pets also big business. pet owners n

chris chmura joins us now with her story. >>> christy goodin first discovered water damage caused by a leaking shower three years ago. her bathroom was gutted and redone. her homeowners insurance covered the costs. aaa also verbally promised it would stand behind the work for five years. but when christy needed the company to honor that promise, she said it wouldn't. >> i thought you know what, i can't stomach this. i just can't. >> christy learned the water damage was never properly fixed the first time. when she called and e-mailed aaa, she says no one responded. so she asked us for help. we contacted aaa and they sent out a contractor right now. they footed the bill for the bathroom to be gutted, repaired and put back together again. that saved christy self thousand dollars. we wanted to know more about the five-year guarantee aaa offered. but aaa wouldn't offer saying it doesn't discuss personal or policy information with anyone other than its customers n. a written statement they said, we are glad we were able to address the policyholder's concerns. thank you for bringing this t

consumer investigators chris chmura is here with their story. >> edgar contacted us on behalf of his aunt who wanted to remain private. they called mister sparky to install a new charging unit for her car. she paid $1,400 for that job. after a tech completed the work and left, edgar's aunt realized the charging unit didn't work. so she called the company. it sent out another tech. he examined the charger and noted on the paperwork that a refund was due asap. a refund due asap. why? because of miswiring. this was back in october. yeah, october. edgar's aunt never received her refund. she called several times, left several messages, but never got a call back. so she asked edgar to call us. we reached out to mister sparky's. this was an unfortunate misunderstanding between both parties and has been resolved. 888-996-tips. or online at nbcbayarea.com/responds. >>> thank you, chris. >> if you're a parent, you want to pay attention. dozens of elementary school students showing signs of the norovirus. >>> coming up on today in the bay, the symptoms parents need to be on the lookout for. >>

. >> consumer investigator chris chmura with how help resolve it. >> we hoelped roseann settle a dispute with her alarm company. she was charged by police with false alarms. the company is sending her a $750 check. in san ramon, we got a woman $2650. making sure the billing error doesn't appear on her credit report is the next step. 888-996-tips. have a great weekend. >> you too, chris. 6:27. breaking news out of oakland. a police cruiser may have been involved in a crash. rick boone is headed there before we speak. i'll check in with them before they arrive. >> many unanswered questions remain this morning after a deadly police shooting in the south bay. a piece of technology that could help to shed light and answer questions about what led up to the deadly confrontation. taking a live look outse... it's going to be a auful >>> a very good friday morning to you. taking a live look outside at downtown san jose. a little hazy start on that shot. it is going to be a beautiful weekend ahead with warmer temperatures and dry weather. break out flowers. >> it will be a good weekend to take a t

i'm consumer investigator chris chmura. bay area responds next. ♪ when i got into my accident i broke almost every bone in both my legs. when i came home from the hospital i needed to be able to recover. tempur-pedic allowed me to do just that. because i don't have the average body type anymore i feel like my tempur-pedic really conforms to my body shape. power is not giving up, it's choosing to thrive. tempur-pedic. this sleep is power. researchers are tryintanswer that question. vo tonight - they're pittin radiologists against ba cancerxperts.the "mock trial" wf mammography among women es 40th they'll also try to anserwhethe? ==sam/2sho=nbc bay area respond. to a bay area woman who ent >>> they will try to answer weather mammograms are worth the cost. >>> nbc bay area responds to a bay area woman who spent a full year trying to get her landlord return her security deposit. >> reporter: jenna ford rented an apartment back in 2010. she moved out in 2015 but they didn't refund her security deposit. she september several e-ma

consumer investigator chris chmura stood up for him. >> he closed out his t-mobile account in 20 so.t-mobile kept trying to charge his card. the charges didn't go through but t-mobile later sent him to collections for return payment fees. roy says he tried to work all of this out with t-mobile but he got nowhere on his own so he reached out to us. we picked up the phone and called t-mobile. next thing we know, roy tells us he received a call from the company office telling him his balance is going to be set to zero. next we needed to make sure that t-mobile cleared up his credit report. roy tells us they did. we asked t-mobile for a comment but he didn't respond. if you end up in a situation like roy, it is vital that you check your credit record. that's where there could be red flags. you need to make sure there isn't a red flag on there. you can do that free of charge at annualcreditreport.com. federal law requires the three big credit bureaus to give you a free copy of your credit report once a year but only when you request it at that address right there. if you have complaints,

i'm consumer investigator chris chmura. nbc bay area responds next. onin ur ddlandighscol udentsayhs >>> medical news to tell you about. one out of four middle and high school students have been exposed to secondhand smoke from e-cigarettes. that is the equivalent of 6.5 million people. most are not users themselves. smoke-free laws are needed to protect kids and adults from harmful fumes. >> kevin hart is headed to the bay area for a health fair. it starts tomorrow morning at 10:00 in san francisco. the goal to show the community that making simple lifestyle changes can be fun and improve overall health. the health fair is free and open to the public. >>> 6:25. nbc bay area responds. >>> good morning. it's been a five-figure week for our team. even though we started with a case a that doesn't actually carry a dollar amount. we helped roy in mountain view when his cell phone carrier sent him to collections for an account he close indeed good standing. i'm happy to report that is now settled. we spoke up for mary in lafayette and got her $1,000. she sh

i'm chris chmura. we'll find out who's to blame next. people's income taxefds. >>> well nbc bay area sfonz a slowdown involving people's income tax refunds. >> april 15th, right around the corner. the irs isn't the culprit here. we're tracking wide spread procrastination problem. >> we dove into the irs's numbers and found that millions of people are simply not filing their returns as fast as they have in the past. check this out. through the middle of february a total of 42.5 million returns were filed. but at this point a year ago it was already up to 49 million. same for 2015. 49 million. the data doesn't give the 6.5 million people in between a good reason to wait this year. more than three-quarters of us are getting money back. that is steady year to year and the average refund has risen. and yet we have millions of families letting uncle sam sit on their three grand. why? we don't know. but we do know this. if you rush to complete a form 1040 close to the april 18th deadline you run the risk of making an error. the most common mist

i'm nbc investigator chris chmura. nbc bay area responds next. just how effective aremammogram researchers are tryg to answ >>> welcome back, everyone. 623. how effective are mammograms? researchers are trying to answer that question. in fact, tonight they are pittipit radiologists against breast cancer experts. it will look is into the effectiveness of mammography in ages 40 to 49 and whether they are worth the cost. >> americans looking to happening up their coats, throw on a splash of green and spend the most of for st. patrick's day. according to a national survey, americans will spend $38 per person on their little ones celebrating the irish holiday. you have to buy green paint and lucky charms. that's an all time high. more than 139 million americans plan on celebrating the holidays. >> a busy weekend with all the leprechauns. >>> nbc bay area responds to a bay area woman who spent a full year trying to get her landlord return her security deposit. >> reporter: jenna ford rented an apartment from hoback in 2010. she moved out in 2015 but th

i'm chris chmura, nbc bay area responds, next. to camellomawhoas t 20dolrs r as >>> today nbc bay area responds to a campbell woman who was out $200 to for a pair of shoes she never got. >> i hope you got her the shoes. >> the end of the story first. she ordered a pair of $200 shoes for walk right for life at a local mall and she never got the shoes and she tried to get the shoes or a refund but the store gave her the run-arn and the stalemate went on for months so anasked us to step in and we did. we contacted walk right for life and the next thing you know she received a $200 refund. so what happened to her order? what happened to her shoes? the company didn't respond to our request for comment. we could help you get your number back. call at 888-996-tips or at neb neb/responds. some people might roll their eyes, $200. it was her $200. >> that is a lot of money. i want the money or the shoes. >> thanks, chris. >> exactly. >> now to a story triggering outrage of sexism after two gir girls were banned from boarding a flight in den

. >> she reached out to chris chmura. he is joining us now with the story. >> good morning.y lie figured out a fremont was rounding up her sales tax. on a $13 order, she paid $1.25 in sales tax. it is 9.5%. she should have paid $1.24. yeah, it's just a penny. a few later she was charged too much again. a couple days after that she was again charged too much sales tax for milk shake. tonight at 6:00, we take her case to the state and asks what happens when you're charged too much sales tax. and why you will want to check your receipts, especially next month. if you have a consumer complaint call us any time. 888-996-tips. or logon to nbcbayarea.com/responds. i'll see you tonight at 6:00. >> chris, thank you very much. >>> a south bay apartment complex on lockdown overnight. a standoff ending hours ago. >>> sierra lamar, the trial of her accused killer continues. what to expect in the courtroom coming up. clearasil rapid action begins working fast for clearly visible results in as little as 12 hours. wow! but what other teen problems can it fix fast? will clearasil act fast to

i am consumer investigator chris chmura. nbc bay area responds, next. >>> a new face is coming to "sesame street" this week. she is the program's first muppet with autism. her name is emily. they'll introduce her on the digital platform to fight stigma surrounding children with autism. they'll explain autism from a child's perspective to highlight the similarities between kids instead of the differences. emily makes her debut on sesame street work shop this wednesday. i can't wait. >>> nebrasbc bay area responds man who says t-mobile sent him to debt collection even though he says the company had nothing to collect. >> roy timmerman said he closed out his t-mobile account in 2015 and stopped the auto payments from his credit card. he says t-mobile kept trying to charge his card. those charges did not go through since roy turned off the auto pay but t-mobile later sent him to collections for returned payment fees. roy says he tried to work it out with t-mobile but not nowhere and reached out to us. we contacted t-mobile. roy

. >> that sounds concerning, but then we asked consumer investigator chris chmura whether it's allowed. kris? >> if you look carefully, most food has a best by or use by date, not a firm expiration date. those labels are about food quality, not food safety. in fact, the federal government only requires a firm expiration date on one product, baby formula. if you spot expired baby formula on the shelf, let the store manager know or report it to the federal food inspection service. you can report your consumer complaints to us, the number is 888-996-tips. or online at nbcbayarea.com/responds. >> all right. right now, thank you very much, chris. adopting some babies, some animal babies. you can't judge a cat while it's in a cage. that simple idea is behind a characterably successful nonprofit in oakland. >> there are many people who worked in the field of animal rescue but few who can point to the ones you are about to hear. nbc bay area's garvin thomas is here with their story and their secret. >> reporter: ann dunne has a background in social work helping in the field of public housing t

. >> she finally contacted our consumer investigative center for some help and chris chmura is here with her story and a reminder about booking those airfares. >> yeah, something you'll find in the fine print. leslie morrison booked flights to mexico using expedia, but she inadvertently booked the return flights twice. leslie told us she caught her mistake and contacted expedia the very same day to cancel those mistaken tickets worth $2,500. now, leslie told us expedia told us, no problem. you'll get a refund within four to six weeks. well, she says she didn't. so leslie reached out to expedia again and says the company again promised a refund. guess what happened next? she never got that refund. so leslie turned to us this time. we asked expedia some questions and we wanted some answers. it told us almost immediately that it would issue leslie refund, $2,500. now, expedia blamed the delay on a glitch. it wrote to us and said, "we're pleased to share that the error in the processing of miss morrison's refund was fixed and her refund was processed." now, just a reminder here. federal law