i'm chris chmura. nbc bay area respond next. ? i'm chris chmura. nbc bay area respond next. ?. nbc bay area respond next. s nex. at at&t, we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. a home warranty, but then >>> nbc bay area responds to a man in dublin who bought a home warranty but changed his mind. >> he was supposed to get a refund but couldn't. let's bring in chris chmura with what we did. were we able to help him? >> we were. he paid 1500 for the home warranty. he was frustrated when the company denied claims that he thought should have been paid. so james cancelled the coverage and according to his contract, he was supposed to get a prorated refund, but he didn't get an

i'm consumer investigator chris chmura. we help a delivery dispute when nbc bay area responds next. >>> but first, happening now, tribune mediate media is terminating its proposed merger. it would have combined two of the largest broadcasters into a giant company with more than 200 stations. sinclair made headlines after video came out of its news arngers reading the same script over and over and over again. it's an organization that's been telling local stations what to say. sinclair is known for conservative views. more news after the break. san fy pizza delivery didn )t pan out. >>> nbc bay area responds to a san francisco man whose pricey pizza delivery didn't quite pan out. >> consumer investigator chris chmura says that our team delivered a solution. >> win-win. place a pricey pizza order for a saturday night party. he paid $110 for delivery via door dash, but the pizza never arrived. door dash said the driver couldn't contact him by phone or text so she left. nguyen said he missed some calls and texted but was miffed

i'm consumer investigator chris chmura. nbc bay area responds next. ge football world is being shaken up. ohio state football coach urban meyer is ee games. this is all because of how he handled domestic abuse allegations against an assistant coach. >> plus, nuns in dublin are preparing communion wafers ahead of pope francis' visit to ireland this week. the vatican said he will meet victims of clergy sexual abuse during his trip. the two-day trip is the first by a pope in almost 40 years. more news for you right after the break. you could generate your own energy, at home. or to save energy, unplug unused appliances. do your thing, with energy upgrade california. >>> and good thursday morning to you. taking a live look out at fremont this morning. getting started with our day. it's friday eve. 4:54 for you right now. >> nbc bay area responds to hundreds of complaints and requests from viewers like you. >> and consumer investigator chris chmura has a quick look at some of the people that we have helped. >> good morning. let's start with william in san

. >> i'm consumer investigator chris chmura. a loved one's death shouldn't trigger a dispute with your health insurance company, but did for one east bay family, and we took action. first, happenin francis changin it's inadmissib because it's an attack on the dignity of a person. the church will work to abolish the death penalty across the world. plus, you might get new messages on whatsapp, the messaging service will start charging businesses for sending marketing and customer service messages. >> four years ago, facebook paid $19 billion for whatsapp. more news after the break warb. >>> very good thursday morning to you. taking a live look outside. it's a tad cooler in the air, as we take a live look, overlooking san francisco this rnll fecast a bit. 4:53 right now. >> nbc bay area responds to an arinda family faced with a shocking health insurance bill. >> and it couldn't have come at a worse time, just weeks after the unexpected death of a father and husband. consumer investigator chris chmura here to explain. >> april's hus

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> plus coming up later at 5:00, continuing coverage of that stolen plane investigation in seattle. investigators were combing through the wreckage today looking for one key piece of evidence. but got hit with a lat anyway. >>> nbc bay area responds to a los gatos homeowner who paid his property taxes on time but got hit with a penalty anyway. >> let's turn to consumer investigator chris chmura. >> when alan samuels got his property bill, he paid it by check, on time. a few days later he received this from the santa clara county tax department, a delinquent notice, including an extra $195 in fines and late fees. alan talked to his neighbors and found out some of which them got hit with late fees too. alan called us. we contacted santa clara county. it acknowledged alan's complaint and 100 more. the county told us it would investigate the missing payments. we haven't heard back about the cause of the problem. but we did hear back about al alan's account. t

here's consumer investigator chris chmura. chris: good evening, and welcome to our special.e are entering our third year of "nbc bay area responds," defending consumers like you. our team works to help when you've been ripped off, ignored, or treated unfairly. more than 10,000 bay area residents have reached out to us with their consumer complaints, and we've helped viewers, like you, recover more an tonight, we're sharing some of their stories and helping you be a smarter consumer to protect your family and your money. as part of that, you'll often hear me say, "you should always

i'm consumer investigator chris chmura.ittsburg woman who took matters into her own hands when she wasn )t getting emergency plumb >>> nbc bay area responds to a pittsburgh woman who took matters into her own hands when she wasn't getting emergency plumbing service she expected. >> she needed our team to get paid back. chris chmura helped her out. >> lisa silver versus her home warranty company. lisa wrote us after a toilet malfunctioned one sunday afternoon. lisa said it needed immediate attention, so she called american home shield, her home warranty company. they said they would have to get authorization for after hours out of network plumber and they'd call her back. lisa said they never did call back. after hours of trying to reach someone lisa hired, her own plumber and paid them $520 to fix the toilet. she then asked american home shield to reimburse her the $520 and was denied. so, she called us. we made contact with american home shield and it paid her $520 bill in full. the company did not respond to our request f

i'm chris chmura. nbc bay area responds to families in need, next. at at&t, we believe in access.ortunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. recent "supporting our schools" initiative was a success. thanks t >>> well, we're very proud that our recent supporting our schools initiative was a success. and that's really thanks to all of your help out there. >> chris chmura joins us with a report card. >> we are giving ourselves a "a." our week long initiative helped family giving tree reach the goal of 37,000 new backpacks for kids in need. nbc bay area viewers donated 4,128 of them in the supporting our schools push. family giving tree flew a drone inside the warehouse for a glimpse at the huge scale of the don

. >>> i'm consumer investigator chris chmura, a south bay veteran gets a big hospital bill and he wasever in the hospital and can prove it. nbc bay area responds next. at at&t, we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. weaving your own shoes...rgy by out of flax. or simply adjust your thermostat. do your thing, with energy upgrade california. about >>> nbc bay area responds to a san jose couple's complaint about a hospital with a twist. >> they build for treatment they said they never received. chris chmura wanted to know why. >> what would you do if you received a bill for a hospital stay that never happened? daniel and rita spent months dealing with that very problem. in february

let )s turn to consumer investigator chris chmura. the big unknown is: how does that happen? possibly the most >>> he sooefed a delinquent notice and $1,935 in fines and late fees. he talked to his neighbors and found out they were hit with late fees too. santa clai santa clara knowledged his and more. they said they would investigate missing payments. we did hear back about allen's account. he dropped his fees all together. if you're facing the same predicament we encouraged you to speak up. call the tax department. if it doesn't work feel free to call us. 888-996-tips or visit nbc bay area.com/responds. >>> the most recognizable dog is making people smile. she showing off for kids at basketball camp. you probably know they are inseparable. he move today the bay area in 2011. they could often be seen taking walks in the oakland hills. i love a fellow bulldog lover. >> the dog has skills. >> i know. >>> so up nestxt what we can lo at. >> we have seen it. really orange looking skies. it will get worse over the next couple of days. here is a look outside. going to campbell we'l

it's not just some person, it's chris chmura, he's in downtown redwood city. e truck. >> hi, chris. >> reporter: hey there. i have the big dipper right now. we have about 2,000 pieces of ice cream to -- i'm joined here with my colleagues. we are here in downtown redwood city between noun and 8:00 p.m. we're here at courthouse square. police come down, police say hello, and we will let you treat yourself to a bit of free ice cream. we have a whole cooler, full. three different choices. you we want to be cool. cool. also, we answer quirer questions all the time. if you have a concern in spanish, my friend will take your question in spanish as well. we're right here, with the treat yourself truck and have free ice cream. >> that sounds so good, and you're also giving out stickers. i see one on your shirt? >> reporter: yes, i love the new logo. they're great. >> that's nice. thank you so much. >> thank you, chris. >>> nasa is headed to the sunday. we'll tell you about the groundbreaking mission lives earth tonight. >>> nasa is on track to make history. it's launchi

but, they needed consumer investigator chris chmura )s >>> good morning. they decided to cash in their bottles for money. >>> they collect cans and bottles. each one is worth just a nickel. they got a check for more than $133. that check, yeah, it bounced. >> they say they went back and forth but never got paid. so they turned to us. we asked what happened. it said it recently switched to a new payment system and it was going online as they were paying the family. that's why the check bounced. they told us to make sure it does not happen again we changed our internal policy. it also gave them a new check. some times bounced checks, they happen. the fees are capped but still not cheap at all. 25 bucks for the first one. 35 bucks for each additional. if you a to pay a fee you the right to request that they pay those fees. just keep your. call us any time ♪ ♪ >> that's janet jackson. i'm out there somewhere dancing. >> it is there on the main stage last night. it was a fun event. my first time out there, so much fun out there. >> back up dancing. >> yeah. >>

i'm crishri chris chmura, that'.30, president trump finally breaking his silence on senator john mccain telling evangelical leader -- the statement comes amid heavy criticism of our president dealing with the death of such a prominent republican senator and war hero. also causing complication ws the white house, strong criticism after the flag was raised back to full staff. >> anger from veterans groups prompted president trump to reverse course and lower the flag back to half-staff. the senate began a week of mourning by a draping his senate seat there in black. also today, a farewell letter written by mccain himself was read by his campaign manager and friend, rick davis. >> i've often observed that i am the luckiest person on earth. i feel that way even now as i prepare for the end of my life. i've loved my life, all o h exp adventures, friendships, enough for ten satisfying lives and i am so thankful. >> emotional for his friend to read that there. this friday, the senator m trip where he'll lie in state in the c

i'm consumer investigator chris chmura. nbc bay area responds next. at at&t, we believe in access.pportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. to many consumers who have fallen for scams. >>> well, nbc bay area sadly responds to many consumers who have fallen victim to scams. >> yeah. too bad. often con artists tug at the emotions. investigator chris chmura says that's why some of the puppy scams are the cruel and costly. >> they are. leonard is one of the people scammers have tricked. leonard thought he was bringing a new king charles spaniel into his life and buying it online from a pet store in virginia but that is not at all what was going on. and overseas imposter duped him with a bogus ad. there was no

i'm consumer investigator chris chmura. nbc bay area responds next. los s property taxes on time -- but got hit with a late penalty >>> nbc bay area responds to a los gatos homeowner that paid the property taxes on time and got hit with a late penalty anyway. >> that doesn't seem fair. he toned to chris chmura and the big unknown question is, how does this happen? >> alan samuels asked the same question, how? getting the property tax bill, he paid it by check on time. a few weeks later, he received this. from the santa clara county tax department. a delinquent tax due notice including an extra $195 in fines and late fees. alan talked to his neighbors and found out some of them got hit with late fees, too. he called us. we contacted santa clara county and acknowledged the complaint and 100 more. the county told us it would investigate the missing payments. we haven't heard back about the cause of the problem and did hear back about alan's account. the county dropped his fees altogether. if you're facing the same predicament as alan, we encourage you to

chris chmura and his team bagged this case pretty quickly.a grocery store i'm listening intently. >> a lot of us have been there. she was driving in a saveway parking lot when she felt a bump. an employee was pushing stacked up grocery carts and accidentally hit her car. she took photos. this was the damage here. it was expendsive. more unanimous a grand. the store ownerlso toke photos, noted dher. a month later safeway's insurance company denied the game. she pushed back but didn't get anywhere. she turned to us. we contacted safeway, the very next day it offered to pay the car bill which was $11 $1,119.7. we asked what happened. they only said the insurance company contacted the customer to pay the claim. first and foremost when you are in an accident make sure no one is hurt. call your insurance company to get guidance from them. take lots of photos and video with your smart phone. do not count on surveillance video. some shopping plazas have cameras. some do not. some may not share the video unless you get a court order. you can call us a

. >>> i'm consumer investigator chris chmura. your money when nbc bay area responds but not always. a couple of winning cases just like that to share next. consumel over northern >>> as you know by now, we have consumer complaints all over california and they do it every day. >> chris chmura here to update us on what our team has been up to lately. chris? >> a little mix of the money and sometimes non-monetary win. and you saw the total more than $2 million combined with telemundo but we've recovered $1.8 million from businesses and government agencies for you. but even if your consumer problem doesn't involve money we might be able to help and that is exactly what happened in san bruno. this man was getting the run around and all he wanted to do was unlock three iphones for a new carrier. and we helped him. and next kathy in san jose. we're not using her real name and she was receiving harassing text messages on a vehicle sharing service and she said the app maker didn't respond but we did. we contacted the company and kathy got

chris chmura seeing this quickly. >> good morning.a safeway parking lot, a woman felt a big bump. an employee pushing carts and accidentally hit her car. this is the close-up of what she says is the damage. a photo she took. here's a wider shot. see more of it right there. she said the store manager took some photos and filed a claim. then the insurance company denied it. she pushed back and didn't get anywhere and turned to us. we contacted safeway and the very next day offered to pay her repair bill $1,100. we asked safeway to explain what happened. it only said its insurance company contacted the customer to resolve her claim. if your car is damaged in a parking lot, treat it like any other accident. make sure no one is hurt, first and foremost. then call the insurance company for guidance. and take lots and lots of photos and video with your phone. don't count on surveillance video from the parking lot. some plazas do have cameras, some don't. those that do might not share the video without a court order call us any time. or visit

i'm consumer investigator chris chmura. nbc bay area responds next. at at&t, we believe in access. opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. san jose woman whose retirement money is miss >>> nbc bay area responds to a san jose woman whose retirement money is missing. >> she says her bank told her a five-figure investment is nowhere to be found. chris chmura is working to get to the bottom of it. >> a woman trusted her bank with a lot of money. she placed $30,000 in a certificate of deposit. a cd. the money came from a life insurance policy after her husband died unexpectedly. this spring she went to the bank to cash in the cd for retirement but the bank said it had no record of her deposit. she is outrag

. >> chris chmura is here to explain how we helped. >> good morning.back in july of 2016, darlene becker's daughter badly sprained her ankle. they went to urgent care and left with an orthopedic boot to help her heal. darlene said she never got a bill in 2016 or 2017, so she assumed her insurance company had paid for everything. fast forward to this past april. darlene received this -- a collection notice for the orthopedic boot. the debt collector wanted more than $300, too. she contacted her insurance company. it said it would have paid the bill, but never got one either, and it was now too late to file a claim. so darlene turned to us. we contacted djo global. that's the medical supply company that sent the bill to collections. djo didn't respond to us, but darlene says an executive reached out to her and within a couple weeks she was told she did not have to pay that djo remove the from her credit report. that is critical. any time you win a dispute with a debt collector, you need to be sure they pull the red flag from your credit history and ideal

chris chmura and our consumer team have the prescription. and -- the fight over dockless bikes in one bay area city. who has the right of way? join us tomorrow from 4:30 to 7. good morning, it )s 7:26... combat election cyber threats and fake information. tonight, california has one of >>> an office designed to combat election threats and fake information. tonight, california has one of its own. governor brown signed legislation to create it. it's designed to work and spread information about cyber threats and how to prepare for them. >>> a big day tomorrow in san francisco. and safe injection sites as a result could become more common. the controversial sites, where drug users can legally shoot up with heroin with doctors nearby. state law passed to legalize them. it's up to the governor to sign it. >>> doctors are increasingly warning about the dangers of vaping. the dangers are a risk that traditional smokers don't face. we will show you a video with a man. we want to tell you before we do, that he's okay. that explosion in his pants. it

i'm consumer investigator chris chmura. nbc bay area responds next.hro check him out with a circus performer. follow bob at "bob nbc". you )re watching today in the bay. >>> 6:23 for you right now. nbc bay area responds to hundreds of complaints and requests from viewers like you. >> chris chmura has a quick look at some of the people we helped. >> good morning. let's start with william in san jose. thousands of dollars went missing from his health savings account. william said the administrator wouldn't do anything to track it down. well, we did. and helped reunite william with more than $8700. >> av is a law enforcement officer in the south bay. she doesn't want her real name used but she did need our help when she bought a new truck, and didn't get a $500 bonus cash rebate. the dealer promised that incentive to all first responders. we contacted the auto dealer and got av her $500. we also investigate smaller disputes like the one for neil in pleasanton, when a package delivery service missed a deadline, he wanted his money back. the shipper wanted

. >> let's go to chris chmura. there's a paper trail we're hoping. >> there is a paper trail, but wells fargo won't accept it. each case involves a certificate of deposit. each person has a paper certificate that the bank calls worthless. >> i give my money to them. i trust them. and now it disappear. >> reporter: she is heart broken and angry. $30,000 investment disappeared and wells fargo refuses to find it. >> and you have to do the right thing. >> reporter: the right thing, she says, is redeeming her certificate of deposit. she made the deposit in 1996 after her husband died unexpectedly. she cashed in his life insurance and put the 30 grand in a cd. >> he left that money for me so i can later use it. >> reporter: for more than 20 years she believes her cd was earning interest. the certificate says it automatically renews. so she didn't expect any problems when she went to collect. >> they said we don't have any paperwork from you. all the paperwork was destroyed. i said, what are you talking about? nobody told

. >> we'll let chris chmura know and see if he can do anything about it. >> see you at 11:00. >> goodbc bay area'sllowing is a investigative unit.n tonight: hollin kretzmann: this is an inexcusable practice, and there's no reason why we should let it continue. announcer: but it keeps happening.ped into more than 1,000 open ponds every day in california. plus, racial disparities in who gets a mortgage and who's denied in the bay area. we found the tool used to detect discrimination isn't always working the way it's supposed to. new undercover video shows sea life mangled and killed off the california coast. tonight, we untangle the controversy. but first, an ac transit bus driver facing criminal charges for bringing a gun to work speaks out about why he felt he had to protect himself. here's senior investigative reporter vicky nguyen. vicky nguyen: good evening and thank you for joining us. tonight, we go in depth on four investigations already drawing thousands of viewers online at nbcbayarea.com. we begin with a new development in our series looking at a rise an ac transit bus driver

consumer investigator chris chmura wanted to know why. do you have yours yet?you do if you receive add bill for a hospital stay that never happened? they spent months dealing with that very problem. in february they received a hospital bill for more than $2,000. it claimed daniel was a patient there shortly before christmas. >> if we lad to go to the hospital he told me the brirt date the social and everything is the same. i said it's not him. >> it wasn't him and they have photographic proof. tonight at 6:00 how we helped make things right and what you should do if a medical bill comes your way. if you have any other consumer complaint call 888-996-tips or visit us online at nbcbayarea.com. >>> do you have yours yet? we'll all eventually need a real id. the dmv blames long lines. our digital video journalist walks us through the process. >> you to prove that you're you. you to come to the dmv in person. they have to take a new photo and capture your thumbprint. those go into a massive new database. here is where it gets tricky. >> you'll have to head online to

consumer investigator chris chmura says that )s why puppy scams are some of the most cruel -- and costlyday... >>> leonard in morgan hill is one of the many people scammers have tricked. they thought he was bringing a new spaniel into his life buying the puppy online from a pet store in virginia. that's not at all what was going on. an overseas imposter duped him. ask to speak with past buyers. don't blindly prepay. insist on picking up the dog yourself. only then should you give them money. our digital team put all of those tips and more in a video. i will tweet it out now so you can share it to warn other pet sbieers. this ours free or reduced spries pet adoptions. we have a full list on our web site, nbcbayarea.com. i'll be at the san jose animal shelter tomorrow. my colleagues will be at many of the other shelters. we hope to see you there. >> all right. now back to my day job. if you have ever been cheated call us with your consumer complaints. 888-996-tips. >> thanks a lot. it is 6:25 right now. happening today have you ever heard of friday night lights? they are turning on the lig

consumer investigator chris chmura took a look at this case for us. ed about earthquake insurance before. people in concord a >>> welcome back. chris talked about earthquake insurance before. >> yeah. we have. all earthquake policies add minu ministered by the california earthquake authority. the napa earthquake destroyed his home in 2014. they were confident it woulgd cover the cost of rebuilding. he says they were still shorting him about 18,000 dlarsz. the dissput centered on skruks costs. it estimated $154 a square foot. he was paying 2,200 dlarsz a month for a rental while waiting to rebuild. bob turned to us. csaa insurance group, we asked it to take another look. bob told us it offered him $9,200 and he accepted. csaa told us we pride ourselves on providing excellent service and are glad we were able to address this member's concern. we talk about property insurance a lot, whether it's for earthquakes or fires or flood make sure you understand your policy. if you feel you're not treated fairly you can contact the california departmentover insura

she turned to consumer investigator chris chmura to anchts woman lost in her dispute over car keys. >> she opened doors for her. >> good morning. she found a great deal on a used cadillac in sacramento. it came with one key fob. she says the dealer sent a second one by mail. she says she then asked the sacramento dealer to reimburse her. she sent them her receipts but got no response for months. we reached out. it apologized and immediately sent elaina for $90. any time your buying a car make sure you nail down how many keys are included. i would want it written into the contract. before you leave the lot with your new ride make sure all of the keys learned. you can call us any time. 888-996-tips or online. >>> 6:25. new this morning madonna making headlines again this time for how she honored the queen of soul last flight. >> nearly a 10 minute tribute speech but it was to really talk about herself. >> we want to bring do you paris and make you a star. yeah. we will put you in a studio with the great georgia moroter. i didn't know who that was but it sounded good. i wanted to live in

here )s consumer investigator chris chmura explains why. >>> before the trip a couple broke up.d to keep the ticket but change the name to her nephew so he could go on the trip instead. her aliirline said no. they say most tickets are nontransferable. she was frustrated and called us. we called cheapoair. it confirmed it was nonrefundable and nontransferable. rules could take dozens upon dozens of pages. we started this and over here you can see that it says name changes are not permitted. they took partial pity and a spokesperson said we are very sorry we cannot change the airline rule but we are offering a $200 credit for fufture trave to miss hall as a gesture to good will. we respond 888-996-tips or go to nbcbayarea.com. >>> people across the nation will get to know people little bit better. it is national night out. putting together a list of night out events takes a while. there are hundreds of them in communities all around the bay area. we know san jose is hosting a large one. police districts are holding national night out events. in oakland there are dozens of block pa

here )s chris chmura with how or team brought music to her ears. you want to see this. camera video shows the moments a >>> she paid $711 for three tickets to a bruno mars concert. three days before the show he postponed it. she thought she could get a full refund. vivid seats said no. it would only offer a refund if it was cancelled, not just po postponed. vivid told us tickets for postponed events remained valid which means she might have been able to use them down the road. vivid seats refunded her $711 purchase anyway. she thanked us and said our involvement made the difference. try to check out the refund exchange before you buy in. you can count on us. give us a call 888-996-tips or log onto nbc bay area.com sla area.com/responds. >> a moment a couple of atlanta officers actually save add passenger from a burning car. >> look at that. >> you can their screams there. according to the police the car hit a metal utility pole. it was engulfed in flames. good is mas good samaritans out of car. they were finally able to pull the person from the vehicle. one officer had

investigator chris chmura tells us why. >> love was in the air temporarily. karen hall spent $1,352.99 on an airline ticket for her son's girlfriend to join them on their family vacation earlier this year. but before the trip, the couple broke up. now, karen wanted to keep the ticket but change the name to her nephew so he could go on the trip instead. the travel agent said no. why? airline rules which say most tickets are nontransferable. karen was frustrated and called us. we called cheapoair and it confirmed the ticket nontransferable, nonrefundable, too. airfare rules can read like a foreign lack wage and can dozens of dozens of pages we started a booking and right over here you can see that it says name changes are not permitted. nonetheless, cheapoair took partial pity and said we're very sorry we cannot change the airline rule and offering a $200 credit for future travel to ms. hall as a gesture of goodwill. if you have a consumer complaint, we respond. 888-996-tips or go to nbc bay area.com/responds. >> sometimes makes me feel better the why not. righ

. >> so she turned to chris chmura, do i have to say this, you opened some doors for her. >> love the line. say whatever we write for them. okay. elena castro found a great deal on a used cadillac in sacramento. she drove all the way there from here in san jose to buy it. it came with one key fob. well, elena said the dealer sent a second one by mail. however, that one didn't work. so she paid $90 for a local dealer to reprogram the key and make it work like it's supposed to. elena says she asked the sacramento dealer wuld. so she sent them her receipts. guess what happened next? nothing. she got no response for a month. hat's when elena came tous. sacramento and it apologized. also immediately sent her a check for $90. all right. so here's bottom line. any time you are buying a car, make sure to nail down exactly how many keys are included. i would want that written into the contract. then before you leave the lot with your new ride, make sure all the keys, especially those fobs work, because elena learned firsthand, reprogramming car keys is not cheap. you can call us any time. the

i'm consumer investigator chris chmura. nbc bay area responds next. welcome to the xfinity store.nks, janet. it's my happy place. you can learn how to switch to xfinity mobile, a new wireless network that saves you cash. and you can get 5 lines of talk and text included with your internet. and over here i'm having my birthday party. dj fluffernutter, hit it! ♪ dj fluffernutter simple. easy. awesome. ask how to get $300 back when you sign up for xfinity mobile, and purchase a new samsung phone. visit your local xfinity store today. livermore. >>> nbc bay area responds to a frustrated bruno mars fan in livermore. >> she needed a ticket seller to change the tune and here's how we brought music to her ears. >> she paid $711 for 3 tickets to a bruno mars concert. but two days before the show, he postponed it. carrie thought she could get a full refund but vivid seats said, no, it would only offer a refund if the concert is canceled. carrie didn't think that was fair and asked us for help. vivid told us tickets for postponed events remain valid which means she might have been able to us

chris chmura and our consumer team have the prescription.right of way? join us tomorrow from 4:30 to 7. good morning, it )s 7:26... good morning, it )s 7:26... many people living with diabetes monitor their blood glucose every day. which means they have to stop. and stick their fingers. repeatedly. today, life-changing technology from abbott makes it possible to track glucose levels. without drawing a drop of blood, again and again. the most personal technology, is technology with the power to change your life. life. to the fullest. xxxx >>> it's 8:00 on today. coming up, paying his respects. president trump speaking out about senatorion mccain's death for the first time. >> the hour hearts and prayers are going to the family of senator john mccain. >> his comments just hours after the white house reversed course returning the flag to half staff amid backlash from veterans and members of both parties. we're live with details and we maverick senator's most inspiring life lessons. >>> plus stepping back. rose mcgowan now distancing herself fro

consumer investigator chris chmura >>> a pricey pizza delivery did not pan out. >> chris cak says ouream delid a situation. >> a pricey pizza order for a saturday night party. he paid 110 bucks for delivery via door dash. but the pizza never arrived. door dash told hip the drim the couldn't contact him by phone or text so she left. he noticed they missed her calls and texts, but she never came to the door to try to deliver the pizza. after all, it is called door dash. he turned to us to get his 110 bucks back. we contacted door dash, it told us thank you for reaching out and bringing this to our attention, we have refunded and credited the customer to remedy the situation. it also gave him a $50 credit for the hassle, so total 160 back to him. i guess the less on on herhere, you order food delivery, keep your phone handy so the driver can reach you. we deliver for you when you have consumer problems. call us anytime, 888-996-tips. or nbc and bayarea.conbcbayarea. >> don't want that to happen to me. i don't want to cook. >> we're not cooking tonight. just in time for lunch, we're think

chris chmura is here with a project we've been working on for months. >> we work with family giving treeo give back. its operation is huge, coordinating tens of thousands of backpack donations, so we decided to follow just one all summer from the hands of several volunteers to one very grateful oakland fifth grader. >> this summer -- >> every year we do it. >> at dozens of locations. >> assembly line style. >> reporter: hundreds of volunteers packed 37,000 backpacks for bay area kids who need a>> we want kids to have w they need to succeed. >> reporter: from the ocean of backpacks, we chose one to follow from start to finish. this tie dye backpack. in june, volunteers at samsung is in san jose packed it with paper, pencils and pride. >> boy, let me tell you, they're serious about filling these backpacks for these students. >> reporter: next in july, the backpack travelled to ftree's s warehouse with thousands of others. in august, fedex volunteers shipped hundreds of them to an oakland distribution center where kaiser volunteers got them ready for the final leg. for the tie dye backpack,

. >> consumer investigator chris chmura and his team have helped hundreds of californians and he's here with a few recent wins. tell us about them. >> the first one is a big one. let's start with william in san jose. thousands of dollars went missing from his hsa, health savings account. those are important, right? william says the health starterer wouldn't do anything to track down the eight grand but we helped him and he received $8,725. she didn't want us to use her real name but she wanted help to get a $500 cash bonus she expected after driving a truck. promised that incentive to all fronters. we contacted the dealer and av got her $500. the smaller disputes are the forgotten causes. neil in pleasanton sent a package out and the delivery service missed the deadline. he wanted his money back then the shipper said, well, you have to pay more and we're going to return your package. we stepped in and helped settle that dispute. neil got his $30 refund. it all adds up to date, nbc bay area has returned to viewers more than $1.9 million. when you combine that total with our sistertation,

i'm consumer investigator chris chmura. yeah, that happened.ay area san francisco family who wanted to turn their tras >>> welcome back. nbc bay area responds to a san francisco family who wanted to turn their trash into treasure. >> they decided to cash in their cans and bottles to get back those deposits and needed the team to actually get their money. >> good morning. amy's parents collect cans and bottles to recycle. each one is at least a nickel. they took it to haul recology and got a check but the check, yeah, it bounced. they said they went back and forth with recology and never got paid. we asked and they said they switched to a new payment system and going online just as they were paying the family. that's why the check bounced. they told us to make sure this does not happen again we changed our internal policy. it also gave the family a new check for $145 which covered the recyclibles and a returned check fee. this one cleared. new one. the fees in california capped but still not cheap at all. 25 bucks first one. 35 bucks each additi

chris chmura is here with the project that we have been working on for months. >> reporter: we workedith family giving free to give back. its operation is huge, contributing tens of thousands of backpack doe nations. we decided to follow one all summer from the hands of several volunteers to one very gradeful oakland fifth grader. >> this summer. >> every year we do it. >> at dozens of locations. >> assembly line style. packed 37,000 back packs for bay area kids who need a little help. >> we want kids to have what they need to succeed. >> reporter: from the ocean of backpack weiss chose one to follow from start to finish. this tie dye backpack. in june it was packed with paper, pencils, and pride. >> they are serious about filling up the backpack force the students. >> reporter: next in july it traveled to sunny veil to the warehouse. >> a-1, 2-5, 6-8, and 9-12. >> reporter: then they were shipped to a distribution center where volunteers got them ready for the final leg. for the tie dye backpack was to woodland elementary where the principal carried it to a fifth grader, sofia lopez.

today you can stop by is say hello the our consumer investigators chris chmura. >>> rob mayeda was hereay morning. he went to the festival with storm ranger. was here last night and now he is back with me in the morning again. >> a lot of coffee. >> if you are heading out, get a little extra water. it's warm. we have got 80s out there. 86 degrees by around 3:00 in the afternoon. we will get more of a sea breeze which will make things more comfortable. plan on another warm day. storm ranger bay area booth. we have the clear the shelters pavilion out there too. check it out in freemont today. 65 degrees today in san francisco. should see mid to upper 80s around the airport and mid 90s south of downtown san jose. livermore, hazy skies. not as much smoke. the winds loft up and push some of that to the east. over my shoulder that's oakland. in san francisco a lot of fog and mist across the golden gate bridge right now. 54 degrees. the wind brought in low clouds. different than yesterday. we had clear skies over from oakland to san francisco. as the sea breeze pushes in the low clouds we will

let's bring in chris chmura. >> reporter: she trusted the bank with a lot of her money. 20 years agod $30,000 in a certificate of deposit, a cd. the money came from a life insurance policy after her husband died unexpectedly. she went to the bank to cash in for retirement but the bank said it had no record of her deposit. she is outraged. >> i want my money back. this is my money and this is the money from my late husband. >> reporter: it's not just her. we've heard from other customers of the same bank with the same problem. tonight what we learned when we searched federal records about that bank and what you need to do to protect your own cash deposits. if you have a consumer complaint for us to investigate, please call 888-96-tips or visit nbcbayarea.com/responds. i'll see you at 11:00. >>> all right. let's talk to rob about the weather outside and the weekend. it was much chillier today. >> the sea breeze picked up and helped to push the smoke out. it would have been an issue tonight at the giants game that's about to happen now on nbc bay area and the raiders game. air quality i

i'm consumer investigative chris chmura. we'll help you dog them online, next. my bowls? no.what about my billboard? (sighs) what? try my teriyaki bowls. now available comwith steak or chicken,s. covered in our teriyaki sauce, plus steamed veggies and your choice of white or brown rice. i've got the bowls to serve something different! (sighs) what? try my teriyaki bowls. to many consumers who have fallen for scams. >>> nbc bay area responds to many consumers who have fallen for scams. >> often, con artists tug at your emotions. that's why puppy scams are some of the most cruel and costly. oh, no, chris, tell us more. >> yeah, it happens way too often. i'll tell you about leonard in morgan hill. he is one of the many people scammers have tricked. leonard thought he was bringing a new king charles spaniel into his life. he thought he was buying the puppy from an online store somewhere in virginia. but that's no at all what was going on. an overseas imposter at duped leonard with a bogus ad. there was no puppy, just a scheme that stole his money. we tried to help leonard, but th

consumer reporter chris chmura will be there.ood time to tell him about any consumer issues you have. if you don't have those, don't worry about it. come out and enjoy the free treat and say hello to us. >> like a doctor. i have got this thing -- could you look at it? he can't go anywhere. he loves what he does. right? >> he really does. >> really does. >> a lot of people out there today. >> boy. >> eating that ice cream. >> eat it fast. >> it's been so hot. but in redwood city, not bad out there. take the ice cream. here's a look at what we are seeing across the south bay. a lot of sunshine. hazy skies but we have seen a little bit of some improvement today in the air quality. moderate in santa clara valley, east bay and moderate air quality for the north bay so that means if you have some sensitives, maybe you should limit your time outside or otherwise we deal with improved air quality for the bay and the coast. head over to martinez where it's still going to be really hot this afternoon. reaching into the upper 90s today and

. >> i'm consumer investigator chris chmura. a bay area family gets a collections notice for medical treatment but they never got a bill in the first place. nbc bay area responds next. >>> and today is an anniversary. i'm celebrating my one-year here at nbc bay area. on twitter, i'm writing about that, thanking everybody for making this a great experience, especially you laura. you can go there on twitter and read that. @marcusnbc. >> i have been here 18 1/2 years. this is crazy. we'll be right back. >>> welcome back, everyone. it's 6:24. nbc bay area responds to a san jose yare raw family who is bugged by debt collectors even though they say they never got a bill to pay. >> back in july of 2016, darlene becker's daughter badly sprained her ankle. they went to urgent care and left with an orthopedic boot to help her heal. darlene said she never got a bill in 2016 or 2017, so she assumed her insurance company had paid for everything. well, fast forward to this past april. darlene received this. a collection notice for the orthope

. >>> i'm consumer investigator chris chmura. loved one's death shouldn't trigger a dispute with your health insurance company, but it did for one east bay family. we took action. nbc bay area responds next. >>> but first, you know how much bob redell loves throw back thursday. on twitter right now, tips for catching big foot, if you believe that sort of thing. we'll be right back. orinda famia shocking health insurance bill. >>> welcome back, everyone. it's 6:22 right now. nbc bay area responds to an arinda family faced with a shocking health insurance bill. >> and it couldn't have come at a worse time. just weeks after the unexpected death of a father and husband. consumer investigator chris cimura here to explain. >> april's husband steve died of a sudden heart attack back in february. april later called their health insurance company to let it know steve had died. within three weeks, she received a surprising notice. the insurance company said it had underbilled the family for two years and was now demanding payment of nearly

i'm consumer investigator chris chmura. we help a delivery dispute when nbc bay area responds next. welcome to the xfinity store. thanks, janet. it's my happy place. you can learn how to switch to xfinity mobile, a new wireless network that saves you cash. and you can get 5 lines of talk and text included with your internet. and over here i'm having my birthday party. dj fluffernutter, hit it! ♪ dj fluffernutter simple. easy. awesome. ask how to get $300 back when you sign up for xfinity mobile, and purchase a new samsung phone. visit your local xfinity store today. pizza delivery didn )t pan out. >>> nbc bay area responds to a bay area man whose pricey pizzi delivery didn't pan out. >> our team delivered a resolution. >> nguyen nguyen placed a pricey pizza delivery. he paid $110 for a pizza delivery via door dash. door dash reported the driver couldn't contact him by phone or texto she left. he later noticed he missed calls and texts but was miffed she never came to the door to try to deliver the door. after all, it's called door dash. nguyen turned to us to get his $110 back. we c

. >> need to ask chris chmura if insurance covers that. >> it does. it happened in my boyfriend's car. a bear tore out the center console. >> what did he have? >> candy. >> let's check the weather with rob. >> the weather we're seeing is bearable, i would say. 61 degrees in san jose right now. one of the more mild spots, palo alto. a few patchy low clouds. 54 degrees. we'll take you to san francisco, and yeah, it's the start of foggest again. you have low clouds, misty skies. 52 degrees, and the sea breeze which will be around all day long, will help keep temperatures mild, and some of the smoke from the fires burning to the north, particulate pollution in the moderate range. in sacramento and lake county, that's a different story. we'll have more widespread smoke pollution. low 80s near downtown san jose. and once you muth south of downtown, temperatures climbing towards the 90s. tri-valley out towards concord today, mid to upper 80s. still near 90 around pittsburg. cool, low 70s from oakland to the heyward peninsula. temperatures mostly in the 70s,