i'm consumer investigator chris chmura, nbc bay area responds. >>> but first happening now the city ofhiladelphia is illuminating city lights to mark the juneteenth commemorations honoring the end of slavery here in the u.s. in our nation's capital demonstrators are gathering outside the cultural museum. and in new york governor andrew cuomo is pushing to make juneteenth a new york state holiday. more bay area observations now nbcbayarea.com. >>> nbc bay area responds to a sunnyvale couple who took a trip to italy pre-pandemic and took a lot longer than they expected. >> they felt they should be compensated but the airline disagreed so, of course, they turned to consumer investigator chris chmura and his team for some help. >> reporter: good morning. let's talk about madison and brady. their trip was canceled the day they were supposed to fly. norwegian air didn't get them home until two days later so madison filed for compensation, a savvy move. they have to pay distressed passengers up to $670 ruffle. but norwegian denied madison and said an engine safety inspection called the flight

money just yet and now there's even more confusion about how people can even get the money. >> chris chmurato those issues surrounding the eip cards. >> reporter: good morning. eip, economic impact payment, and there are debit cards that look like this. uncle sam is sending these out to folks who didn't already get a check or direct deposit. but they can be confusing, they arrive in plain white envelopes. a lot of people told aarp they figured it was a scam. >> the reason i thought that primarily was because of its nondescript envelope but when they tried to activate the card they had to provide their social security number, six digits, oh, no, aarp tells me not to do >> reporter: it's not a scam people might think it is. also the cards come with a caveat, fees. tonight at 11:00 we're digging into where that money is going and how you can avoid those fees. i'll see you again tonight at 11:00. >> yeah, that doesn't look really clear. >>> more than three years after colin kaepernick last played a down in the nfl, he is still unsigned this off-season. but the commissioner says that he is on hi

i'm investigator chris chmura. nbc bay area responds next. >>> happening now for you, a confederate monument from north carolina's state capitol grounds is gone. overnight a large crane was brought in to remove the 75-foot monument. the memorial's two bronze soldier statues were toppled by protesters on friday. last week the state's governor ordered all monuments on the capitol grounds to be, quote, removed to protect public safety. more for you right after the break. >>> welcome back. 4:53 for amily faced with a huge hospital bill. >> that's right. they asked consumer investigator chris chmura and his team to investigate. >> reporter: good morning. last year the roy family's daughter was admitted to packard children's hospital in palo alto under a doctor's orders. they say they were there from midday until about 1:00 a.m. but the hospital billed their insurance $16,000 for an overnight stay. their co-pay was about $1,800. since they didn't spend the night the roys thought that charge was excessive. they disputed i

we want to turn to chris chmura. he's happy about this one. >> reporter: good morning.me not so welcome news if you think you're going to lose your job. first, let's talk about new ways to spend your fsa money. federal law just changed. you can now use your fsa for over-the-counter medicine without a prescription. that's a long-awaited green light for pain reliever, cough medicines, allergy pills and feminine products are available. the company health equity which handles fsa for many employers estimates that 32,000 additional items are now fsa eligible. these are part of the c.a.r.e.s. act. many are temporary but not this one. >> unless congress changes their mind again in the future this is in for good and that's welcome news for consumers all across america. >> if you're unsure how your company's fsa works, ask your hr department. i can think of $2,750 reasons to learn the rules. and that brings us to a word of caution. if you think you might get laid off, you might end up forfeiting what's left in your account. health equity, known as wage works, has an online tool

i'm chris chmura. nbc bay area responds. >>> happening now, more confederate statues brought down.wo more from wilmington, north carolina. overnight crews removed the statue george davis who served as attorney general for the confederate states. both stood in downtown wilmington since the early 1900s. no word yet on when they will take down the sign and platforms. we'll see you after the break. >>> welcome back, everyone. nbc bay area responds to an alameda dance studio that said it canceled competition and left dancers leaving a little flat footed. >> they asked chris chmura and his team to help. >> reporter: in march dancers from castro valley were set to perform at a competition in hayward and they paid more than $22,000 to enter then the pandemic hit. the organizers shifted to a virtual competition, instead. a video conference is a poor substitute for an in-person event. the dance studio requested a refund. the organizer refund. we called and e-mailed the organizer and didn't respond to us. a couple days later the studio told us the family got a full 22,564.70 refund. the studi

i'm chris chmura. we'll show you how to spot their tricks next. >>> but first, happening now tropical storm amanda killed at least seven people in el salvador as heavy rains flooded city streets and triggered mud slides. an 8-year-old boy died when his home started to collapse. 10 to 15 inches of rain fell across el salvador, southern guatemala and western honduras. it's expected to wke its center moves further inland. more after the break. >>> we're hearing a lot about contact tracing and health officials and even the governor says it is vital to containing the coronavirus. >> but scammers are lining up to take advantage. right now to consumer investigator chris chmura with a warning from the federal trade commission. >> reporter: good morning. california public health wants to connect the dots. if this person tests positive, the state wants to alert all of the people this person contacted and offer them testing. public health launched these public service announcements. >> if you've been exposed to c

to investigator chris chmura. >> reporter: let's talk about this coin shortage and what it is not. it is not a run on banks where people empty their banks and destabilize the financial system. that is not happening. today's coin shortage is due to the covid-19 shutdown. small businesses that deal in cash sustain the everyday flow of pennies, nickels, dimes and quarters. most have been closed. window-shops don't make routine deposits, banks run short on coins. also, the mint says it slowed production of new coins due to covid-19 and kept workers home. here is the good news, there's change. the mint says full production resumed june 15th and the coin shortage is easing. the mint told us it is partnering with the federal reserve to ensure the health of our nation's transactions increase, the coin supply will increase as well. bottom line this coin shortage won't mean very much for families like yours. one upside, though, the fed recommended banks ease their restrictions on loose coin deposits so perhaps it's time to dig between the sofa cushions and take that found money to the bank.

i'm consumer investigator chris chmura. i have good news, your next visit to the vet might take place from the comfort of your home. >>> happening now, dozens of hotels in mexico are now partially back open. this week hundreds of tourists began checking into resorts in the cancun area. they were shut down for two months due to the pandemic. some resorts are doing things like disinfecting guests luggage and doing away with buffets and paper menus. >>> welcome back. 4:55. more and more people are seeing their doctor by telemedicine. you can add pats to the virtual house calls. to chris chmura who is working from home. >> reporter: good morning. conrad the consumer investigator canine is excited because veterinarians in california just got the gre do telemedicine. the department of consumer affairs said it's heard from a lot of vets. many owners fear exposure to covid-19, and they aren't taking their pets in as much as they should. so the state just issued waivers that let vets do more exams remotely. but not all of them. if y

i'm consumer investigator chris chmura. nbc bay area responds next. >>> first, happening now, protests over george floyd's death spread worldwide. hundreds of demonstrators gathering in australia's west coast city of perth. peaceful protests demonstrated in amsterdam and the netherlands. more rallies are planned in both nations later this week. new falsies lash lift mascara from maybelline new york. the look of a lash lift without the salon hassle. double-curved lifting brush. long, lifted volume. ♪ new falsies lash lift mascara. only from maybelline new york. this virus is testing all of us. and it's testing the people on the front lines of this fight most of all. so abbott is getting new tests into their hands, delivering the critical results they need. and until this fight is over, we...will...never...quit. because they never quit. >>> nbc bay area responds to a san jose couple that lost tens of thousands of dollars to scammers. >> they say it could have been stopped but warning signs were ignored. they asked chris chmur

i'm consumer investigator chris chmura, nbc bay area responds next. >>> but first, happening now, moren a year after a devastating fire, workers are dismantling 200 tons of metal on top of notre dame cathedral. they are dismantling the scaffolding. the chunks will be lifted out by a crane. construction will last throughout the summer months on that scaffolding. more for you right after the break. ♪ family, singing in the kitchen ♪ ♪ family, running through the yard ♪ ♪ family, all four seasons ♪ family, well bless your heart ♪ ♪ family, all in this together ♪ ♪ family, we're taking a chance ♪ ♪ family, like birds of a feather ♪ ♪ family, kick off your shoes and dance ♪ ♪ family, like birds of a feather ♪ ♪ family, kick off your shoes and dance ♪ you need a hair smoother. get fructis sleek & shine with moroccan argan oil. hair is super sleek even in 97% humidity. no parabens. fructis sleek & shine. by garnier, naturally! >>> 4:54 for you this morning. nbc bay area responds to an oakland woman who got a surprise bill after she rented a car prepandemic. >> that's been a long time, right?

let's turn things over to chris chmura to find out more. >> reporter: good evening. some people are tossing their money in the trash because it looks like junk mail. we're going to show you the envelope so you don't trash yours. we also want to warn you about some fees that can eat up your emergency money. >> people thought they were a scam letter. >> reporter: and you really can't blame them. uncle sam sent 4 million stimulus debit cards in an envelope like this. it only reads "money network cardholder services." you might get the card if you didn't get a check or direct deposit. well, enough people have tossed the unremarkable envelope in the trash that the consumer financial protection bureau has just produced an unthinkable public service announcement to tell people not to trash their stimulus money. >> if you receive a card that looks like this, please do not throw it away. >> reporter: if you threw away your card, you can order a replacement by calling 1-800-240-8100. but even if you did open the envelope and decided to trust the card inside, the aarp says you

i'm chris chmura. nbc bay area responds next.he weather's perfect... family is all together and we switched to geico; saved money on our boat insurance. how could it get any better than this? dad, i just caught a goldfish! there's no goldfish in this lake. whoa! it's pure gold. we're gonna be rich... we're gonna be rich! it only gets better when you switch and save with geico. care . >>> nbc bay area has a couple trapped in a $40,000 scam. they said two big companies missed dozens of opportunities to stop it. they turn to chris chmura and his team for help. >> when the phone rang, sanaa saw apple computer on the caller i.d. and she believed the voice on the phone. said they found illegal files on her compute intershe had to pay. >> we were victims like held up by somebody holding a gun. >> reporter: the. >> the thieves convinced her to buy gift card and read here the serial numbers on the phone. and her husband spoke for her. >> they were saying don't contract anybody. don't contact your family, it was all very secretive and very

i'm consumer investigator chris chmura.bc bay area responds next. >>> for so many bay area families making ends meet is more challenging than ever. bills are piling up with little or no money coming. in a short-term loan may seem like a solution. chris chmura has a word of caution. >> reporter: consumer financial protection bureau says it's logged more than 31,000 complaints about consumer loans since 2011. many involve payday loans which are easier than ever to get online. the california public interest research group is warning that a short-term payday loan can have long-term consequences. >> these loans have sky high interest rates, often 400% or more, and that adds up really quickly and can force borrowers to take out new loans again and again trapping you in a cycle of debt. >> reporter: watch out for lenders that try to entice you with cash. 11 payday loan websites have been accused of pulling money out of people's bank accounts without their permission. the company's bled consumers dry. the state trade group told us

that was consumer investigator chris chmura with that report. 7:26. much more ahead on "today in the bay." coming up, thousands of people across the country hit the streets and demand change, there are new health concerns. the warning from one of the nation's top doctors and the delicate balance he's urging. plus, the new testing site in san francisco set up specifically for people protesting. >>> good morning. it is sunday, june 7, 7:28, as we take a look at the beautiful golden gate bridge. the sun is shining. we areray with us. i'm kira klapper. vianey arana joins us this morning with our microclimate forecast. vianey? >>> hey, good morning, kira. it is going to be an equally gorgeous day today. san francisco, a stunning view. other areas in the south bay are seeing some clouds out there. something to keep in mind, 58 in oakland. pretty mild to start out right now. here is a preview. similar to yesterday. yesterday our daytime highs only topped out in the 70s. another thing you probably noticed especially if you were around the coastline or in the

i'm consumer investigators chris chmura.bc bay area responds next. >>> nbc bay yar responds to an alameda county dance studio, a competition left dancers feeling flat-footed. chris chmura was asked for his help. they asked the planners. what happened? >> lots of money was on the line here. it was in martha dancers from a castro valley troup were set to perform in hayward. they paid more than $22,000 to enter. well then the pandemic hit. the organizers shifted to a virtual competition instead. one of the dancers told us, that video conference is a poor substitute for in-person events. the dance studio requested a refund. the organizer refuse bd. we called and e-mailed the organizer. it didn't respond to us. a few days later, we found out that the studio got a refund of $22,564.70. the studio reached an agreement with the organizer, but they couldn't talk about it. we often hear that when the viewer tells the company made them sign a nondisclosure for can have democratic national convention alta agreement. read the restriction

we've adibi lded a locator fee. >> chris chmura always with the valuable information. 7:50. still ahead, the royal family as you rarely see them as prince william celebrates his birthday and father's day. >>> not only is it sunday fun day but father's day. a closer look at your forecast and, of course, the dog walking forecast. stay with us. >>> good morning. happy father's day. it's going to be a great one to celebrate dad. 59 degrees in san jose. notice the skies. mostly clear conditions. arp t around the coastline fog action and clouds hanging on tight. it's breezy. it is going to be good from the north bay to the peninsula, the east bay, the south bay. i'm going to be down with my dad. microclimate forecast for this afternoon will be fairly warm in inland areas. look at los gatos, 87 and really nice around oakland and hayward. you'll have the 70s and mild temperatures. a little bit of a breeze. it will feel more comfortable there. in the interior valleys you probably need an ac or a cold beverage. we're going to be reaching some 90s in through concord and walnut creek. r

i'm consumer investigator chris chmura. we want to show you how to do that and how much it will cost you, next. this is decision tech. find a stock based on your interests or what's trending. get real-time insights in your customized view of the market. it's smarter trading technology for smarter trading decisions. fidelity. >>> okay, you lost your job and your unemployment check doesn't cover the bills. it may be attempting to pull cash from one of your retirement accounts. consumer investigator chris chmura is working from home and is here to help. what do you think? >> right now, jessica, it's easier than ever to do it. congress, when it passed the c.a.r.e.s. act, actually eased up on some of the rules for 401(k)s and certain i.r.a.s. for now through the end of the year you might be able to withdraw up to 100,000 without a penalty. fidelity investment tells us a lot of people are doing that, 373,000 customers have pulled out money since april 1. the average amount they're pulling out is around $13,000. uncle sam isn't co

i'm consumer investigator chris chmura, nbc bay area responds next. >>> welcome back. 6:24 for you that morning. nbc bay area responds to an oakland woman who got a surprise bill after she rented a car prepandemic. >> she reached out to chris chmura and his team to help steer her in the right direction. >> reporter: alicia rented a car from budget in chicago. well, a few weeks later she got an unexpected $250 charge for business services on top of her rental charges. alicia asked budget to explain. it said the fee was for cleaning of dirt and a smoke smell in the car. alicia insisted she returned that car clean and doesn't smoke. she asked budget for photos and it sent her this one right here. the smoking gun, so to speak, is a close-up of the gasket between the door frame and the white right there is said to be ash from a cigarette. alicia wasn't convinced. she asked to refund the $250 and it refused so she turnedo wouldn't budge for us. we asked why it took a month to charge alicia the $250. a spokesperson said budget strives to notify the renter of any damages or cleaning fees to be

i'm consumer investigator chris chmura, nbc bay area responds next. >>> like many of you i spent the y celebrating father's day with my family. a big shout out to my husband, chris, who keeps our little freak show rolling down the rful thing to parent with you,ok and instagram. this cheeseburger is the best! it's about to get bester baby! nice mane! try my $5.99 southwest cheddar cheeseburger combo and make it a double for a buck more. order now with no contact delivery. >>> 6:24 for you this morning. welcome back. and there is a coin shortage in the u.s. perhaps you've seen the stories circulating on social media. >> circulating, i see what you did. what does it actually mean for you? consumer investigator chris chmura takes a look at where all that spare change is going. >> reporter: good morning. let's talk about this coin shortage and what it is not. it is not a run on banks where people empty their accounts and destabilize the financial system. that is not happening. today's coin shortage is due to the covid-19 shutdown and here is why. small businesses that deal in cash sustain

i'm consumer investigator chris chmura. i have good news, your next visit to the vet might take place from the comfort of your home. in an unprecedented crisis... a more than $10 billion cut to public education couldn't be worse for our schools and kids. laying off 57,000 educators, making class sizes bigger? c'mon. schools must reopen safely with resources for protective equipment, sanitizing classrooms, and ensuring social distancing. tell lawmakers and governor newsom don't cut our students' future. pass a state budget that protects our public schools. >>> welcome back. 6:24 right now. and a new union survey of 79 meat processing plants finds 35% had one positive coronavirus case. the "l.a. times" reports that the survey found that 80% of employees are not testing for the virus. coronavirus concerns are contributing to the spike in grocery prices across the country and it's now hitting consumers' wallets. according to new data chicken prices are up 26% in los angeles as families everywhere grapple with higher food bills.

i'm chris chmura nbc bay area responds next. >>> nbc bay area responds to a san francisco woman who hit detour when she was trying to end her car sharing membership. >>> she asked consumer investigator chris chmura and his team for help. >> reporter: good morning. allison had a zipcar subscription. she said she paid $8 a month to drive a shared car around the city for $10 an hour. normal times that works, but in the pandemic, not so much. allison said she tried to cancel. she said she sent dozens of emails, calls and social media messages but got no response from zip car. such a small amount of money but it is extremely wrong that i cannot cancel my account and they still charge me. corporate headquarters in boston. a few hours later allison got that $24 refund she was looking for. also her account is finally closed. zipcar didn't explain what took so long. it told us when a member emails zipcar we have a 24-48 hour response time to review the account. we're hearing from lots of folks who had trouble pausing or canceling various memberships during the pandemic. they cancel the calls, em

i'm consumer investigator chris chmura, nbc bay area responds next. this cheeseburger is the best!about to get bester baby! ♪ menutaur! make it a double, yeah! nice mane! try my $5.99 southwest cheddar cheeseburger combo and make it a double for a buck more. order now with no contact delivery. you say that customers maklet's talk data.s. only xfinity mobile lets you switch up your wireless data whenever. i accept! 5g - everybody's talking about it. how do i get it? everyone gets 5g with our new data options at no extra cost. that's good. next item - corner offices for everyone. just have to make more corners in this building. chad? your wireless your rules. only with xfinity mobile. now that's simple easy awesome. switch and save up to $400 a year on your wireless bill. plus get $200 off a new samsung galaxy s20 ultra. >>> welcome back. it's 6:23 for you this morning. and when the eu reopens its borders it looks more and more like the u.s. will be left out in the cold. the reopening could happen as soon as next week. this morning eu diplomats tell nbc that the u.s. is not on the dr

we were streaming on facebook and youtube, chris chmura was monitoring that.e were able to answer a lot of those questions and open the door to communication and understanding, laura. i think that's the big key. what we're really trying to do with these conversations that we're having, just trying to start the dialogue to understand it. >> right, be open, and it's okay to ask questions. it's how everybody needs to learn the answers. >> if you don't know. >> viewers have been emailing you. >> i've gotten a lot of emails how they appreciate being so open and honest and providing just a little bit more understanding about what's going on. it takes time and research and education on your own. certainly they feel they're getting more than they ever knew before. >> that's good. that's great. we'll continue the conversation as well. marcus, you will probably have more specials on it as well. thank you for that and getting up early. you were up late last night working. it is friday, my friend. >> it was worth it, too. >> it was. >>> many people nationwide, here in the

there you can type in a question and chris chmura is monitoring that and we can keep that conversationoing with so many people. there are a lot of questions throughout th out there that people have. >> if people think, i'm not racist. it's so interesting, though, to hear people f's questions and gives you perspective why people think the way they do. really, there's something for everyone in this. >> absolutely. don't miss it. >> worth staying up late for. >>> 5:40 right now. startling new numbers showing the struggle that san francisco renters are having. just trying to make it in the bay. the san francisco apartment association says 1 in 13 renters have broken their lease ever since the pandemic started. the association surveyed landlords that own 10,000 apartment buildings across the city. little more than 5% of tenants have either not paid june rent or made a partial payment. in the south bay sam licardo will provide $24 million to people in low income neighborhoods just to keep them in their home. >>> 5:41 right now on your thursday morning. vianey is in for kari. do you think we'

i'm consumer investigator chris chmura.ow we spotted a scam aimed at us next. >>> and happening now for you, the bellagio fountains are running but there aren't a lot of people there to see them because it was more like a ghost town there for the city's reopening over the weekend. at least that's what visitors are saying. nevertheless tens of thousands of people are now getting back to work since the coronavirus hit sin city so hard. the strip hotels and casinos are being reopened in those phases just like the phases of businesses happening here in the bay area. more for you right after the break. >> reporter: good morning. we see this stuff all the time so not a chance we fell for it. usually it's aimed at our viewers not at us. they used one of our success stories to trick us. in 2018 we helped jane in san francisco resolve a $107 dispute. a little while ago we got this email from jane. it said, can i ask for a quick favor. i need to get an amazon gift card for my niece for her birthday but i can't do it now because i'm c

i'm consumer investigator chris chmura, nbc bay area responds next.otorcycle riders love the open road. and geico loves helping riders get to where they're going, so to help even more, geico is giving new and current customers a fifteen percent credit on their motorcycle policies with the geico giveback. and because we're committed for the long haul, the credit lasts your full policy term. the geico giveback. helping riders focus on the road ahead. >>> welcome back. 5:24 for you this morning. and now to new video after scaffolding collapsing in san jose. so this happened on jackson street in japan town last night. that wind turned out to be a bit more for this structure. witnesses say that the scaffolding went down like dominos and some hit a passing car and smacked back into the window. >>> nbc bay area responds to a san francisco woman who hit a detour trying to end her car-sharing membership. >>> that's right. so she asked chris chmura and his investigative team for some help. >> reporter: good morning. allison denihad a zip car subscription she pa

i'm consumer investigator chris chmura. nbc bay area responds, next.hen you walk into an amazon fulfillment center, it's like walking into the chocolate factory and you won a golden ticket. all of these are face masks. this looks like a bottle of vodka. but when we first got these, we were like whoa! [laughing] my three-year-old, when we get a box delivered, screams "mommy's work!" mommy's work. with this pandemic, safety is even more important to make sure we go home safe every single day. >>> welcome back, everyone. it's 6:23 right now. nbc bay area responds to an alameda county dance studio that says it canceled competition and left dancers feeling flat footed. >> they asked chris chmura and his team for help with that event planner. >> goode morning. in march dancers from castro valley set to perform in hayward and they paid more than $22,000 to enter. then the pandemic hit. the organizers shifted to a virtual competition instead. one of the dancers told us a video conference is a poor substitute for an in-person event. the dance studio requested a

chris chmura has a word of advice and caution. >> reporter: good morning.he consumer financial protection bureau says it's logged more than 31,000 complaints about consumer loans since 2011. many involve payday loans which are easier than ever to get online. the california public interest research group is warning that a short-term payday loan can have long-term consequences. >> these loans have sky high interest rates, often 400% or more and that adds up really quickly and can force borrowers to take out new loans again and again trapping you in a cycle of debt. >> reporter: also, watch out for lenders who might try to entice you with quick cash. 11 payday loan websites were accused of pulling money out of people's bank accounts without their permission. the ftc said they bled consumers dry. the state trade group told us regulators do a poor job of cracking down on shady operators. they are heavily regulated at the federal and state level and are providing responsible services especially during this pandemic. before you dig yourself deeper into debt, try t

i'm chris chmura.ur money out now. >>> but first happening now the pga tour gets back into the swing of things when its first tournament since the start of the pandemic. the charles schwab starts today. now, this will be the first of four tournaments held without fans. even the famous ben hogan statue is sporting a bright yellow mask. 4:54 for you this morning. you're watching "today in the bay." >>> good morning. borrowing from your nest egg is easier than ever. cares act changed accounts. for the rest of the year, you might be able to withdraw up to $100,000 without a penalty. fidelity investments told us 373,000 customers have done just that since april 1st pulling out an average of almost $13,000. uncle sam isn't collecting a penalty, but he is collecting income tax. that takes an even bigger bite out of your account with long-term consequences. >> if you need to net $15,000 and you are in the 37% tax bracket, you out $23,810. if you were to instead invest that money over 30 years growing at 6%, ac

i'm chris chmura. we have breaking news. minneapolis is banning the use of choke holds in the wake of george floyd's death. police would also be required to report and intervene any time they see an unauthorized use of force by another officers. yesterday the city of minneapolis held a memorial for employed. family and friends continue to call for change after his death. all four officers involved in his death are now facing murder charges. >>> just in, new video from washington, d.c. where the city has renamed part of a street that leads to the white house "black lives matter plaza." organizers painted those words in huge yellow letters on the pavement. >>> also this morning, welcome economic news. 2.5 million americans went back to work in the month of may and the unemployment fell. it did not rise. unemployment fell. let's turn to business and tech reporter scott mcgrew. scott, you were astonished at these numbers, so much so, you said they were blockbusters, is that right? >> reporter: that's right, i may have thrown a "

good morning and thank you for joining us, i'm chris chmura. marcus washington is on assignment. nbc bay area's bob redell is in oakland where the man is barricaded inside with his children. bob, where is this unfold? >> reporter: several blocks from here, we're here at 57th in east oakland, the man is in harmon avenue barricaded inside his house with his two young kids, 6 and 8 years old. officers have the home surrounded. s.w.a.t. is out here. oakland police tell us their hostage negotiator is communicating with the man. no word if there's any progress on getting him to surrender peacefully. at 5:30 this morning this man started firing shot at an officer. the officer was not hurt. pd believes he is armed with a rifle and a handgun, the suspect, that is. the man's wife was able to get out and is cooperating with police. residents have been asked to shelter in place. opd has asked neighbors to vaca evacuate. here is what one of them had to say. are you guys okay? what happened in there, miss? >> [ inaudible ]. >> reporter: alameda county sheriff's office is also out here assistin

i'm chris chmura. we are giving you a live look in oakland. that's where thousands of workers are gathered to commemorate juneteenth, celebrating the end of slavery in the united states of america. this juneteenth, many are looking to raise awareness about the work unequality that remains incomplete. cierra johnson is live in oakland with details. cierra, good morning. >> reporter: good afternoon. as the nation celebrates what marks the ending of slavery thousands here in the bay area took a moment to pause, reflect, and really march toward change. and that march symbolically and physically will end here in front of city hall. unions stopped for the entire first shift to honor juneteenth and what the day means for this nation and its people. but they took to the street. they started -- excuse me, they started at the port there in oakland ending at city hall to raise awareness about issues still plaguing the black community including police violence and systemic racism. those who came out tell me today is really a long time coming. >> we've bee

i'm consumer investigator, chris chmura. tonight, we're gonna take a closer look at how the pandemic has changed life for everyone here in the bay area. we have a lot to talk about. there's a ton of information and everything we talk about now is on our website right now, nbcbayarea.com/responds. check it out. now we're gonna start tonight with workers who get unemployment benefits and how many are facing unanticipated barriers to their money. we found many people's missing unemployment benefits were often sent to state-issued debit cards from the past. we also found unexpected fees in the fine print for those cards.

let's turn to chris chmura with a warning from the federal stride commission. chris?> if this person tests positive, the state wants to alert all the people this person contacted and offer them testing. public hoe public health just launched these public service announcement mgts. >> if you have been exposed to covid-19, here is what you will expect. you will see a worker -- >> that call is where the federal trade commission will try to find scammers. first, it's run by a new state program called california connected. callers will share health information about possible exposure. they will not ask for personal information for social security number, bank information. they are not going to charge you anything. if a contract trags caller starts asking for money, hang up and report them to county health. the state says it might send a text message or email. a real one that you can expect a call. and you might have a link to tap on. it could expose to you hacker. there are a lot more information. we put a link on our website. nbc bay area.com/responds. back to you. >> tha

chris chmura. >> good evening. let's talk about madison and brady.light to rome was canceled the day they were to fly. they didn't get home for two days. madison filed for compensation. that's a savvy move. the european union pays distressed passengers. but then it denied madison. they said it was beyond their control and not eligible for compensation. madison asked us to take a look. we did. we found the engine inspections have been going on for a couple years now. we asked norwegian why it didn't give the passengers more notice about the cancellation. we also asked the carrier to reconsider the couple's claim. within three days, they agreed to pay the packs, $1340 u.s. we apologize it wasn't assessed properly when the complaint was originally submitted. the eu policy that paid off is known at eu or ec 261. it applies to all eu carriers coming and going across the atlantic. american carriers only have to pay when they are leaving europe. we have more info on nbcbayarea.com/responds. >>> thanks, chris. >>> weeks after reopening stores, an will is now

let's bring in chris chmura for his two cents. >> good evening.'s talk about this coin shortage and what it is not. it is not a run on the banks where people empty their accounts and destabilize the financial system. that's not happening. today's coin short aage is due the covid-19 shutdown. people that deal in cash, most of those witnesses are closed. banks run short on coins. also the mint says it slowed production of new coins due to covid-19. it kept workers home. here's good news. the mint says full production resumed on june 15th and the coin shortage is easing. the mint is partnering with the federal reserve to ensure the health of our nation's circulating coin supply as cash retail transactions increase, the coin will increase. it won't mean for family like yours. most money is transferred electronically. they recommended that banks ease restrictions on loose coin deposits. maybe you should take that found money to the bank. back to you. >> thanks so much, chris. let's go to jeff. a consistently warm week ahead, is that right? >> it is, ye

we want to turn to investigator chris chmura with a warning from the federal trade commission. >> reporter morning. california public health wants to connect the dots. if this person tests positive, the state wants to alert all of the people this person contacted and offer them testing. public health just launched these public service announcements. >> if you've been exposed to covid-19, here is what you can expect. you'll receive a call from a public health worker who will help you understand yourrisk. >> reporter: that call is where the federal trade commission expects to see scammers. they'll pose as contact tracers trying to scam people like you. so how do you know if a call, text, or email is legitimate? first, here is what you need to know. the contact tracing program is being run by a new state program called california connected. california connected says callers will only share health information about possible exposure. they will not ask for any of your personal information like your social security number or bank information. they also have not going to charge you anything. if a

i'm consumer investigator chris chmura, nbc bay area responds. ♪ ♪ yeah ♪ ♪ y-yeah ♪ ♪ yeah ♪ hey, heyod morning. eip, economic impact payment, and there are debit cards that look like this. uncle sam is sending these out to folks who didn't already get a check or direct deposit. they really can be confusing. the cards are arriving in plain white envelopes with instructions to call a 1-800 number for activation. lots of people told aarp they figured it was a scam. >> the reason i thought that primarily was because of its nondescript envelope, but then when they tried to activate the card they had to provide most of their social security number, six digits, and they're like, oh, no, aarp tells me not to do that. >> reporter: it's not a scam but you can certainly see why many people might think it is. also the cards come with a caveat, fees. tonight at 11:00 we're digging into where that money is going and how you can avoid those fees release date of july 9th. that happens to be o.j. simpson's 75th birthday. ford is not commenting since there was a police chase shortly after the murder o

i'm consumer investigator chris chmura, nbc bay area responds next. >>> dear george, you don't know meut i know you. i know you were a father, you were a son, you were a brother, you were a nephew, you were loved. >> yeah, that's 14-year-old bay area tyler gordon. i posted this on my facebook page. this is him, he's an amazing artist. he's painting a picture of george floyd as well as speaking about it called my letter to mr. george. he's actually going to be on the show tomorrow morning for us along with his mother to talk about what's going on. make sure you follow me on facebook, twitter and instagram. share your stories with us as we continue to get through this all together. >> reporter: good morning. it's very welcome news. we have some not so welcome news it you think you're going to lose your job. new ways to spend your fsa money. a long-awaited green light for pain reliever, cough medicines, allergy pills and feminine products are available. estimates that 32,000 a fsa eligible. these are part of the c.a.r.e.s. act, many c.a.r.e.s. act provisions are temporary but not this one

chris chmura asking and let us know those questions and we'll talk about them throughout the eveningng conversation really packed with a lot of information and great conversation. >> i love it. it's so important to have. we'll certainly be tuning in tonight. thanks for joining us this morning. >>> good morning charged. arrest warrants issued for the >>> good morning. charged. arrest warrants issued for the atlanta officers involved in the shooting death of rayshard brooks. >> at the time mr. brooks was shot, that he did not pose an immediate threat. >> the fired officer who pulled the trigger arged with felony murder. this morning, disturbing, new details on what happened after the fatal shots. as we hear from rayshard brooks himself in a newly revealed interview from months ago. >> i'm trying. i'm not the type of person to give up, you know? and i'm going to keep going until i make it to where i

we actually had chris chmura there monitoring the questions online.e were streaming it on our facebook page as well as youtube. people were asking a lot of questions and we were able to answer some of those questions and i even got some emails overnight people saying thank you for just being so open and thank you for explaining certain things. they understood a little bit more and that's really beautiful to see. >> exactly and it's reflective as well. i've been that only woman in the boardroom before, the only hispanic woman in the boardroom before. it is a very interesting feeling. you had some great interviews and we'll continue to talk about that. of course we'll continue the big conversation as well. it is so informative. thank you so much, marcus. i know you stayed up late to work on that special but it's near and dear to you. it has to be near and dear to all of us. it needs to continue to happen and the listening as well. this is just the beginning for us here at nbc bay area as well, these conversations are just part of the dinner time convers

i'm consumer investigator chris chmura. how we spotted a scam aimed at us. that's next.he these are real people, not actors, who've got their eczema under control. with less eczema you can show more skin. so roll up those sleeves. and help heal your skin from within with dupixent. dupixent is the first treatment of its kind that continuously treats moderate-to-severe eczema, or atopic dermatitis, even between flare ups. dupixent is a biologic and not a cream or steroid. many people taking dupixent saw clear or almost clear skin. and had significantly less itch. don't use if you're allergic to dupixent. serious allergic reactions can occur, including anaphylaxis, which is severe. tell your doctor about new or worsening eye problems, such as eye pain or vision changes, or a parasitic infection. if you take asthma medicines, don't change or stop them without talking to your doctor. so help heal your skin from within and talk to your eczema specialist about dupixent. if your financial situation has changed, we may be able to help. . >> reporter: good morning. we see this stu

i'm chris chmura.s capture the man accused in the death of a santa cruz county deputy. neighbors held the man down until responding officers arrived. investigators say the man ambushed officers while they were checking out a suspicious van on saturday. >>> 38-year-old sergeant damon dutweiler died. he's survived by a wife who is pregnant and a 2-year-old son. >>> happening now, investigators are looking into whether the same suspect is linked to the recent deadly shooting of a federal security officer in oakland. a news conference is planned for later today. we have a crew in santa cruz, and we'll have a live update at midday. >>> we're also posting updates to our twitter feed. >>> as racial injustice protests continue, some are calling for san jose to defund its police department. mayor sam locardo says law enforcement needs reform, not reduction. we'll have details at midday. >>> and some new b.a.r.t. trains and a new schedule ahead of the opening of the milpitas and berryessa stations. head to our h

i'm chris chmura. a final farewell to remember a federal guard killed in oakland today.by shooting while on duty. air force charge carillo is accused of killing him and shooting another officer in a targeted attack in santa cruz. underwood's pnl and virtual memorial will be held starting at 11:00 a.m. >>> a new $50,000 reward is being offered to track down the person who shot and killed a cal student this week. 19-year-old seth smith died late monday night on dwight way east of san pablo. anyone with information is asked to call police. >>> let's check the weekend forecast. here's vianey. >> good morning. we're going to see a little bit -- around the coastline thanks to the marine layer. it feels humid. our temperatures are still going to be pretty hot overall. 89 in san jose. 90 for morgan hill. take a look at concord. santa rosa, mid-80s. we're going to keep these hot temperatures not just for today but also into saturday and sunday just as we're getting ready to welcome the first official day of summer and, of course, also father's day on sunday. san francisco in the

i'm investigator chris chmura, nbc bay area responds next. >>> but first, our team always on social mediacheck this out, this photo of kris sanchez and her family eating outside on their patio. they've taken it outside. be sure to follow kris on facebook, twitter and instagram. you're watching "today in the bay." 5:23. >> reporter: good morning. exped concedes some covid related restrictions have slowed the process. we've seen a line like this two days in a row and have heard it's been like this for weeks. several people told us they came to the u.p.s. office to pick up their shipments themselves because online tracking shows it's been sitting there for days, or it was placed on a truck for delivery and then unexpectedly returned. >> being able to get people their shipments. >> reporter: u.p.s. says the vast majority of packages are arriving within the normal delivery window, but u.p.s. acknowledges it's handling a high volume of shipments similar to its peak holiday rush at a time when it's not staffed for such an influx. also, social distancing prevents the company from putting two peop