great pilots too. - customer service. - low fares.re not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) >> we cannot afford to just come out of our pockets and pay for the massive damage. >> paying the price for the dundalk watermain break. why there is so much uncertainty about handling the cost of the clean up. >> alarming news about the increase in our planners. common (inaudible). >>. >> looks like a warm up for the beginning of fall. but storm clouds will be moving in. tell you when the rain will arrive in the sky watch forecast. >> and tainted gas takes police cruisers off the street. what the city believes caused the fuel failure. >> live in high definition, from wbff tv in baltimore, this is fox 45 news at 10:00. >> a 6'watermain breaks in sun dock. water rushes into the streets. flooding cars, and homes. >> now, concerns during the clean up. people could pay thousands of dollars to fix their hom

great pilots too. - customer service. - low fares. we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding )  >> gary: orioles baseball o masn is brought to you by southwest airlines. book your next trip at southwest.com. and by pnc, pnc, leading the way. the orioles after the victory in this four-game set against tampa bay, if they could pick up the win here with jim palmer and amber theoharis. mark hendrickson making the start, just his eighth in the year and the first one since may. he has walked none, struck out none and given up the one run on four hits. the orioles, no runs, two hits with three left on base. her's ben zobrist as we go to the fourth inning. zobrist flied out his first time up. because of those numbers on the season, the discussion now by tampa bay about zobrist and where they can use him and get him in next year. he may end up in a double mr. toon situation at second base and r

great pilots too. - customer service. - low fares. we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) for fresh deli taste, ( scanner beeping, music ) why pay for the whole deli? ♪ ( laughs, beeping ) price check on deli man. oscar mayer deli fresh shaved meats. great, fresh-from-the-deli taste... without the deli counter price. sliced, packed, and sealed at the peak of freshness. oscar mayer deli fresh. for the love of a great sandwich. begin ink discharge. watch tough stains disappear right before your eyes with clorox 2 stain fighter & color booster. see for yourself. lose the stains. keep the color. month and a half, see forwe did nothing. and today we did nothing because elaine apologizes to a virgin, jaywalks, and knocks over a chinese delivery boy. now we'll make fools of ourselves. we got nothing. you're not even in show business. i got a reputation. you'll drag me into the sewer with you.

great pilots too. - customer service. - low fares.we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding )  >> gary: the orioles have won four out of their last six ballgames. let's take a look at the starting lineup for the orioles brought to you by southwest airlines. roberts, pie and reimold, markakis, mora and scott. wieters, aubrey and andino with matt wieters, a very big series hitting .500. >> jim: our scouting report on wade davis, another tall youngster, 6'5", a great debut against the tigers as he only gives up a run in seven innings and then against fenway park gave up seven of the quickest runs you have ever seen, but he does have above average stuff and he will pitch to both sides of the plate with his fastball. >> gary: 24 years old and this is his third major league start, second on this road trip. brian roberts will take the first pitch for a strike. picking up five hits in this serie

customer service. low fares. we're not saying other airlines are bad; we're just awesome. southwest airlines is proud to announce... service to milwaukee on november 1st. fly southwest non-stop to milwaukee... for just $69 one-way. bags fly free. only on southwest airlines. grab your bag. it's on. ( ding ) chevy silverado. more confidence than ford f-150. better backed than f-150. at a value f-150 can't touch. silverado. from the family of the most dependable, longest lasting full size pickups on the road. just announced, it's chevy truck month. get 0% apr for 60 months. or $6,000 total cash back on select 2009 silverado vehicles that have been in stock the longest. . >> president of bridgeport massachusetts got to witness movie magic this week. get this. more than a dozen firefighters stood by for a planned explosion on the set of a film staring tom cruise and cameron diaz. and added bonus to the fireworks? filmmakers promised they would pay for any damage caused by the blast. >> talk about kicking a person when they are had down. a georgia driver saw his car swallowed by

great pilots too. - customer service. - low fares. we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) ("whish, whish") here's the solution. (applause) is it a bandage you ask? no! it's famous, drug free breathe right. (squeaky noise) ingenious flexible strips that fit your nose to gently open your nasal passages... (free air/deep breath) ...for up to 31% more airflow. (female) wow! (announcer) you'll breathe better so you'll sleep better! small strip. big relief. bright idea! breathe better. sleep better. breathe right. . >> in tonight's health check. ice cream, butter, cheese, yeah they are all delicious. but did i know they are loaded with a certain type of fat that goes to your brain. that apparently stops the signal that tell us your body to stop eating. scientists say when that happens you don't know that you are not hungry. researchers say this means that you cannot always listen to your body

a handful of companies that have great customer service. it really mattered in the recession. i think it matters greatly. i have rethought my view on this. and if a company has great customer service. i kaunt it as a way to value the company more highly. eric in michigan. >> caller: hello, mr. cramer. love your show. i have a question about capital gains tax and investing. i think most people know marginal tax is 35% and capital gains is 15. even when you make a trade on a short-term stock, say you make $10 in a trade. if you keep that stock for a whole year and make $8, after uncle sam takes his cut, you'll still make more money on a long-term trade like that. and my question is. why don't you just make a portfolio with everything long term to take advantage of the difference in the tax rates? >> eric, i spent a lot of time on this issue. it's one of my issues. one of the things is you must never let the tax man control your situation. why? because so often i find people hold on to stocks to get preferred tax rates and then end up losing the profit because the company goes ba

great pilots too. - customer service. - low fares. we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) introducing bud light golden wheat. all the drinkability of bud light... brewed with golden wheat for a refreshing new taste bud light golden wheat. light beer. huge flavor. it's not the new lexus. it's not the new bmw. it's not the new audi. what it is... is impossible to resist. the new twenty-ten lacrosse from buick. it's the new class of world class. >> announcer: from hollywood, it's "jimmy kimmel live"! tonight -- courteney cox. from "dancing with the stars," macy gray and ashley hamilton. "grey's anatomy's" jessica capshaw. and music from george benson. with cleto and the cletones. and now, get it together, here's jimmy kimmel! [ cheers and applause ] captions paid for by abc, inc. >> i'm jimmy, i'm the host of the show. from those of you visiting us from out of town, this was autumn and it

customer service. low fares. we're not saying other airlines are bad; we're just awesome. ♪ ( ding ) >>> that's a story you saw on abc2 just weeks ago, a fiery california crash that killed a highway patrol officer, his wife and brother-in-law. a tragedy that might now save lives. toyota is recalling nearly 4 million vehicles including some lexus models. officials say a removable floor mat could interfere with the vehicle's accelerator. investigators believe that's what caused the california crash. >> and you don't have the ability to like turn the vehicle off or anything? >> we are approaching the intersection. we are approaching the intersection. hold on. brace. >> the lexus hit 120 miles per hour before crashing. this is believed to be toyota's largest recall ever. to check out exactly which vehicles are being affected in this recall, you can go to abc2news.com. >>> one year ago today, the biggest one day point loss in the history of the dow. today stocks flipped on that anniversary. the dow lost more than 47 p

great pilots too. - customer service. - low fares.ot saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding )  . >> bob: time to bring you u speed with the at&t rapped re- wind. this 4-2 game a story of big swings. some smaller ones by the mets. and some really good defense. wonk pitcher into his sixth inning, at&t, the fastest network. that young pitcher is j.d. martin, 26 years of age, martin and bell core in the sixth.   he'll be up around 100 pitc even if he has a quick inning.   . >> rob: well the one thing need to revisit with our young pitchers, he said "we just want to go 5 innings. we don't want to hear that. we want you to think 9 innings and if you fall short about 5 or 8, that's sure. but -- >> 7 is acceptable. >> rob: 5 is a lot of jive. >> bob: a lead-off walk. beltran on for the second time. j.d. martin, second walk. i

customer service. low fares. we're not saying other airlines are bad; we're just awesome. uthwest airlines is proud to announce... service to milwaukee on november 1st. fly southwest non-stop to milwaukee... for just $69 one-way. bags fly free. only on southwest airlines. grab your bag. it's on. ( ding ) bags fly free. only on southwest airlines. . >> well, it looks like we saw a decent day out there today. but it was breezy. that kept things feeling cooler than what the temperatures were, in the mid to upper 60s. but the temperatures continue to go down a bit as we get into tomorrow. tomorrow afternoon. skycam inner harbour shows dry conditions but mostly clear skies right now. stars are out there. few high thin clouds off to the west. winds out of the west-southwest at seven. so the winds have died down a bit. tomorrow see the winds bump up again, just a bit out of the northwest. humidity levels at 74 percent. and 55. outlying areas in the lower 50s. so the temperatures are feeling cool. especially out there in the outlying suburbs around baltimore. in fact, tomorrow, pro

customer service. low fares. we're not saying other airlines are bad; we're just awesome. southwest airlines is proud to announce... service to milwaukee on november 1st. fly southwest non-stop to milwaukee... for just $69 one-way. bags fly free. only on southwest airlines. grab your bag. it's on. ( ding ) bags fly free. only on southwest airlines. . >> probably safe to say that ojbergan most loved person at the ravens complex in owings mills. >> a former raven himself, he is no longer battling on the football field. he is battling a r terminal illness. but oj's courage and perseverance is motivation for everyone that knows him. tomorrow night oj will be honored by friends and family. tonight you can see why he is such an inspiration. it is another look at a story we did on him last year entitled two rings for oj. >> there are three chapters in baltimore football history. the first of course involved the late, great baltimore colts. the second involved non-nfl lesion, stars of the usfl and stalins of the cfl and then the ravens. oj figuress in the last two. a linebacker on

great pilots too. - customer service. - low fares.ot saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding )  . >> bob: well they have found this out in houston and they have found it out in new york when you build a quirky ball park. strange things are gonna happen. that ball by zimmerman just gets out. >> rob: it just did get out. you know 7 times the height changes. into fair territory by 8 feet. we showed you in the open where we both feel that the ball hit that subway sign, i felt it came down, but zimmerman's home run looked like it hit somewhere in there, that white right near the orange over that sponge sign for his 0th home run. >> bob: yeah, i don't really know what they were thinking when they did all this. you were thinking it would be cool looking. their right-handed batters don't like it a whole lot. dukes off the pitcher david wright whose only chance was a bare hand. i think dukes would have b

when i talked about improving customer service, part of it was to keep customers.big piece was to take our costs down. we've closed 19 call centers in the last 12 months. and we're answering the phonates faster than we did a year ago. because we're removing the reasons for customers to call. one of the big ones is, what's this extra charge for this text message or whatever. we try to include that. >> charlie: thing you announced is any what? >> any mobile any time. basically what it means, in this industry probably all these calling circles. verizon customer, it's not extra charge i'm not billed for it on verizon or if you're a my favs i can call these five numbers unlimited. this just says, call any mobile knock yourself auto out f. you're on any of our -- anything data plans unlimited text and data machines which start at $70 a no. you are calling any mobile whether you're calling at&t, t-mobile don't worry. >> charlie: palmpre. how does one go about saying i'm going to challenge the iphone. i'm going to take it on. as well as blackberry. >> it was a palm's decis

great pilots too. - customer service. - low fares.aying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) teamwork... time together... real conversations... and memories. all for under $2 a serving. stouffer's. let's fix dinner. when morning comes in the middle of the night... rooster crow. ...it affects your entire day. to get a good night's sleep, try 2-layer ambien cr. the first layer dissolves quickly to help you fall asleep. and unlike other sleep aids, a second dissolves slowly to help you stay asleep. when taking ambien cr, don't drive or operate machinery. sleepwalking, and eating or driving while not fully awake with memory loss for the event as well as abnormal behaviors such as being more outgoing or aggressive than normal, confusion, agitation and halluciations may occur. don't take it with alcohol as it may increase these behaviors. allergic reactions such as shortness of breath, swelling of your tong

customer satisfaction. and crystal-clear phone service. just $79.99 a month with a one-year agreement. he verizon center for customers with disabilities at 800.974.6006 tty/v ask about additional packages with over 120 hd channels. that's way more than cable. get amazing tv picture quality and unlimited nationwide calling for just $79.99 a month, with an incredible $150 back. call the verizon center for customers with disabilities at 800.974.6006 tty/v this is fios. this is big. ♪ i run ♪ i run for -- >> our "gma" concert series melissa etheridge is here to sing and launch pinktober. turned her own bout with the disease into a battle cry for hope for other cancer survivors. love it when you're here. cannot believe, 2004? >> yeah. >> you were diagnosed. >> it's been five years that magic five-year number. we all love it. >> you paved the way for many of us to follow with your strength and courage and you're hooking up with hard rock yet again to bring awareness. >> hard rock, it works for me. they're doing their pinktober again and where they sell lots of pins, all the money going to bre

great pilots too. - customer service. - low fares. we're not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) nowhere. who do you feel like seeing? no one. depression hurts is so many ways. sadness. loss of interest. anxiety. cymbalta can help. cymbalta is a prescription medication that treats many symptoms of depression. tell your doctor right away if your depression worsens, you have unusual changes in behavior or thoughts of suicide. antidepressants can increase these in children, teens, and young adults. cymbalta is not approved for children under 18. people taking maois or thioridazine or with uncontrolled glaucoma should not take cymbalta. taking it with nsaid pain relievers, aspirin, or blood thinners may increase bleeding risk. severe liver problems, some fatal, were reported. signs include abdominal pain and yellowing of the skin or eyes. talk with your doctor about your medicines, including those

great pilots too. - customer service. - low fares.r airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) >>> and now to more with actress mackenzie phillips and that bombshell revealed in her memoir "high on arrival" that she had a long-standing sexual relationship with her own father. mackenzie, welcome back. >> thank you. >> how did this relationship finally end? >> well, i became pregnant and i was in a relationship with my son's father at the time and my fath father, and i didn't know whose child it was and i was horrified. and it brought me like smack dab into present time, and i was like, the implications of it were just so intensely disturbing to me that i had an abortion and i never let him touch me again. >> did you confront your dad and tell him that you were pregnant? >> yes. oh, absolutely, but it wasn't a confront thing. i mean, it was consensual at that point. so, it wasn't like you ba -- you know. >> right.

the wal-mart marketplace will feature products and good customer service track records. analysts say that this gives them a chance to close the, damp -- on-line gap between themselves and companies like amazon. if you could not get on to your google e-mail yesterday, you were not alone. there e-mail service was knocked off line for part of the day, the problem caused by an overload the backup servers when main ones were taken off line for routine upgrades. google says that they're working to stop this from happening again. now there are coaches for parents looking to improve their game. the field helping parents to find peace and joy in a home that is sometimes filled with chaos. >> when suzanne had her son, her first daughter was predictably jealous. >> there was a lot of time out, this connection. >> one day she realized that things were out of hand. >> she was mad and frustrated about something, i am not sure. next she just threw her cup at me. >> she turned to a parenting coach who addressed the very different temperaments. >> suzanne loves peace and harmony. her dau

great pilots too. - customer service. - low fares. not saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) >>> you're about to meet some guys who made some unbelievable back shots. they call themselves tud perfect. go to dude perfect doum a.com a you'll see them all. their youtube video ask like the most seen thing in the history of man kind before if you into he to the web seat, this is the one that everybody's been looking at. it's been on all the local news. and take a look at this, this is at the big stadium down at college station. dude, wow. dude perfect. we'll talk about the technique and how you did that. let's look at some of the other stuff first because we all started out this way. i had a basketball hoop in my backyard. take a look at some of the backyard opportunities these guy d s did. is this how it all started? >> we walked out in the backyard and i bet one of my roommates that if i that this

great pilots too. - customer service. - low fares.ot saying other airlines are bad; we're just awesome. low fares, customer service, frequent flights, on time performance... bags fly free. come on over here and fly with us. ( ding ) try it!! now, that's what i'm talking aut!! [ female announcer ] sometimes you get so much out of so little. like charmin ultra soft. it's soft and more absorbent, so you can use 7 sheets versus 28. charmin ultra soft. >>> now we turn to the medical mix-up raising questions about precision and care in in vitro fertilization clinics. a woman in ohio gave birth to a baby that is not hers and a clinic in new orleans is closed after mislabeling saying they can't account for dozens of bryos. what are these signs about what are the details? andrea canning has more. >> reporter: in the ultimate medical mix-up as many as 100 embryos at this new orleans infertility clinic were labeled wrong. already facing the hardships of conceiving some couples are now suing over the loss of embryos and the emotional toll this er

customers? >> ck in '06 and '07he brand took hits beuse some of custer service experiences that the company let appen. the brand really got hit, what i've been focusing on, you mentioneat the ginning is build that brand back. the number one thingo really fix the customer experience. i'm very proud of the fact that for 18 months in a row now it takes a lot of wk to do it each month,ur customer satisfactioncores have gone up. 2008 we were e only national carrier tt actually had ss churn, fewer of our customers left us than in previous year. what's minderstood peopleay, you're losingcustomers. it not that wee ling -- wee done a lot tter job of keepg the customers we ve. we've ma most improment, as a matterf fact in the industry in that. t what's beenhappening steadily since the merr with nextelack in 2005, is that we haven't beenringing in new customers. we're bring ink fewer new ones than are leaving our net subscriber numbeis declining >> charlie: merger with nextel was a b idea? >> in 20/20 hindsight, yeah. was. yes. in that the nextel network is grt. great for applications. great people. but t

they are great with customer service skills an the maturity that comes with that. >> and what about theity doesn't matter. >> although employers don't voice that we know they are thinking it inside. so i think a mature worker, if they can show just medication rabble results and tangible contributions, that will shift the conversation away from age because it will show they are valuable workers. >> as someone who's out there who has gone in to refirement but thinking of coming back to work, we know that experience is one of the perks that someone has been in the work force for a long time brings to the table. so they have to prove themselves again? is that the mind set? that they need to go in thinking they need to prove themselves. >> they bring a great deal of service to the table which is very valuable and end up benefiting the office and bring up team morale which is important. >> reporter: one thing we faulked about earlier is we shouldn't stick to one genere, what you know. >> it slims your chances to be targeted in on the market you may have been in it. it is too narrow. use your

someone calls up the 800 number and talk to a customer service agent and say i need help? o they need to speak to management? >> in some cases, the banks are approaching the customers. the one person i talked to who lives here in new york, he actually got a letter saying if you're in trouble, call this 1-800 number, but in another case, you can call the number yourself and speak to a customer service representative. they're actually authorized to make these deals. >> they are? >> uh huh. increasingly, the banks are authorizing them to negotiate. but if that doesn't work, you can ask to speak to a supervisor. >> so, they'll say we'll lower monthly payments for you to make them within your reach? we'll lower the interest rates even? >> yes. >> is there an example of how far they're going or this is just so new we're not sure yet? >> i spoke with a few people who said we'll lower or give you a 0% interest rate for a year, then after that, we might lower it even, you know, to like a 10% range when it had been in the 20% range. >> wow. okay. this is certainly good news for consu

. >> i like to say i work in customer service. >> yes, that's dan cathy, the president of chick-fil-arestaurant scheduled to open up 72 new restaurants over the year. cathy has been to nearly 100 campouts himself. why do you come out here? >> i'm a party animal, i love it. i enjoy it, you know? >> for sure, some come for the chicken. but for most celebrating on wednesday is a way to honer what the restaurants do on sunday. they're closed. >> come on done! bring all your people, sunday we close to go to the steeple. >> every employee knows ahead of time sunday is their day. >> we like chick-fil-a because they're very christian people. they don't work their employees on sunday. >> where does it say honor the sabbath. >> honor the sabbath? chapter 20. >> justin dardee found the biblical reference fairly easily. >> remember the sabbath day by keeping it holy. six days you shall labor and the sixth day shall be holy. >> yes, they follow the fourth commandment but the closed on sunday rule actually started when dan's father truett opened his first restaurant. >> we have been closed ever sin

cuts in credit limits and difficult customer service are two reasons why. if you don't like the card changes it's never too late to search for a better card. and from that doesn't that stink file, all the recent complaints about chase card. the chase card is not the worst card on the list and offers good benefits but the merger with wamu has come with growing pains which leaves me saying doesn't that stink. many customers have been hit with higher minimum payments and higher interest rates, even those with good credit. your options are few, except the new rates and pay off the card. when you haven't missed a payment or fallen behind on any bills, that stinks. if your rate is headed for the stratosphere, shop around for a better card. >>> a cell phone tower made to look like a tree. verizon wireless thinks it's a good compromise for rural landscapes but not everyone is happy with it. they hope to build the 80 foot tower but the council is fighting the proposal because the land is designated a national historic area and scenic root. the mono pine design will

administration holds the distinction of earning the highest score ever achieved in the american customer service index survey for federal agencies, for private corporations. nca achieved a customer satisfaction rating of 95 out of a possible 12004, and again and 2007. these results are testament to the dedication and hard work of the national cemetery employees and as the serve veterans and their family members during a difficult and emotional time. our programs for employee development, which are centered at our national training center in st. louis, are crucial to maintaining va as national shrines and to preparing -- providing care and compassion service to veterans and families in their time of need. we continually access our burial and the memorial programs with the goal to serve veterans even better in the future. we look forward to working with the members of this subcommittee as we jointly respond to the changing needs of those who have served. thank you for this opportunity. and i would be pleased to answer any questions that you may have. >> thank you secretary muro four-door testimony

real estate agents, surveyors, customer service advisers, hairdressers and social workers round out the top ten. researchers said people in those occupations often work long hours and are likely to be tired, stressed out or distracted when they getb hind the wheel. on the flip side, farmers are considered to be the safest drive drivers. >>> smile when you ride metro. you may soon be on can di surveillance cameras. they're getting gran from homeland security to beef up its security system. you have of that -- riders we talked to had mixed feelings about the plan. >> it doesn't bother me at all. it's more secure, and i think we'll be better for it patrons who ride on the trains and buses. >> i don't like the idea of somebody watching me when i'm trying to go home or most of the time sleeping. >> metro will also use these new funds to improve gates at the end of platforms and offer additional training to its employees. >>> if you smoke cigars, you may soon be able to buy one in the district. >> and the wisconsin avenue circulator gets its second wind. here's a look at four other stories ma

customer satisfaction. and crystal clear phone service. just... an amazing price, guaranteed for 2 years. ss this unbeatable value. hurry, call the verizon center for customers with disabilities at 800-974-6006 tty/v. ask about additional packages with over 115 hd channels. that's way more than cable. get fios tv - rated higher in service reliability than cable - and phone, for... with an incredible $150 back. call the verizon center for customers with disabilities at 800-974-6006 tty/v today. to start losing essential nutrients? not long. in fact, green beans lose... half their vitamin c in a week. that's why green giant freezes them within 8 hours... to lock in nutrients. ho ho ho. ♪ green giant progresso. your chicken tuscany says it has fiber in it. yep. four tasty new soups with 28% of your daily fiber. but i like this chicken tuscany. i like it too. but it has fiber in it. that's right. fiber? yeah. but i like it. (announcer) progresso. you gotta taste this soup. >>> we take you out to bel air -- that's not bel air. that would be nice. this is woodland park in colorado. i wanted to s

customer satisfaction. and crystal-clear phone service. just $79.99 a month with a one-year agreement. an amazing price, guaranteed for 2 years. call the verizon center for customers with disabilities at 800.974.6006 tty/v ask about additional packages with over 120 hd channels. that's way more than cable. get amazing tv picture quality and unlimited nationwide calling for just $79.99 a month, with an incredible $150 back. call the verizon center for customers with disabilities at 800.974.6006 tty/v this is fios. this is big. >>> and he hopped in and took off this morning. left me here alone. and jamie guided he had to check out another winery. good morning, how is it going? >> good morning to you, this is the biggest vineyard. >> this is going to be. >> and noise, that's his name, run as touch of class out of frederick. >> our cast. the owner of the wine sellers. she found this spot of land. and then we have. there he is. the mayor how are you, mr. mayor, next, pulling out. there you go. that's tiffany hall. >>> good morning to you there, tiffany. who is coming now don elliott, you vot

customer satisfaction. and crystal-clear phone service. just $79.99 a month with a one-year agreement. anteed for 2 years. call the verizon center for customers with disabilities at 800.974.6006 tty/v ask about additional packages with over 120 hd channels. that's way more than cable. get amazing tv picture quality and unlimited nationwide calling for just $79.99 a month, with an incredible $150 back. call the verizon center for customers with disabilities at 800.974.6006 tty/v this is fios. this is big. >>> joe sizeman is a football legend and now a sports cater but he is also making time to speak about a life-threatening problem affecting his family. he is available with dr. pam morris from the university of beinsouth carolina. >>> good morning to both of you. >> joe, what is this health problem. it sounds serious. >> it's pretty serious. it's something i didn't know anything about. my father was diagnosed with what is called as an aortic aneurysm or what is called a aaa. it's a weakness that of the a or at. if it weakens enough, it could rupture. if it ruptures only 10% of the people

customer satisfaction. and crystal-clear phone service. just $79.99 a month with a one-year agreement. an amazing price, guaranteed for 2 years. call the verizon center for customers with disabilities at 800.974.6006 tty/v ask about additional packages with over 120 hd channels. that's way more than cable. get amazing tv picture quality and unlimited nationwide calling for just $79.99 a month, with an incredible $150 back. call the verizon center for customers with disabilities at 800.974.6006 tty/v this is fios. this is big. >>> tonight we're watching a new show on abc. called "modern family" and it will star ty burrell and julie bowen as claire. julie, this is your hometown. what is it like to be on abc2 in your hometown? >> i'm so excited. this is a really big moment for my family, in baltimore. so i hope everybody watches tonight, to support jack and susie's little girl. >> when is the last time you were back in town? >> i came back about two years ago to help dedicate a building at calvert school to my dad. jack, who has done an enormous amount for education in baltimore. >> you're

. >> you have customer service down.u know people's names and you know what they want to drink before they get here. what do you think about customer service in our day and age? >> if you do not serve them the way they want to be served, they will go somewhere else. i'd want everybody to come here. >> thank you very much for joining us. back to you. juliet: say hi for us. bill: he has one customer standing outside. one leading democrat this morning says the president does not need to make a new health care speech, he needs a new health-care plan. you will hear his comments in minutes. juliet: it is that time of year. the county fair pops up. deep-fried butter. that's right. (mom) kids don't need a special occasion to have ice cream. that's why i go to walmart. they guarantee unbeatable prices on all the flavors they love from blue bunny. so i can give them ice cream more often. like today. the holiday known as "tuesday." save money. live better. walmart. are more than words here. it's personal. i have diabetes. rodney's

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the customer service representative looked up my account history and told me that there was nothing withy -- nothing wrong with my payment history. it was raised not because of anything i did wrong, but because it was a new policy. shepard: you had an outstanding balance. he said you felt you ran out of options? >> es got to the point where this is just absolute extortion. first they hold of congress to pass the bailout bill. now they are trying to extort more money out of the american people. i decided it was time to stop. shepard: you decided to make his video and have an open conversation with people from bank of america. that would not have been a lot of help if others did not watch it. you've got hundreds of thousands of clicks. >> a financial analyst on wall street has a very popular blog. when he found out about it and put it up on his blog, that is when it started to explode. i think it really resonated with the american people. there are so many people in this kind of predicament. everybody can relate to this. i think that is why some many people got on board with this. shepard:

. >> and do you have the sense about customer service? especially in new york.> if you look at jpmorgan chase, bank of america, they're closing their branchs. a lot of industry consolidation. the banking experience has taken a hit and customer service has taken a huge hit, which is why people are going to the smaller banks and to credit unions. it's a painful experience. >> you have to pay attention. >> pay attention. >> there you go. all right, thanks so much. now from finance to facts. spend your money wisely. >>> new york fashion week wrapped up the other day and we got a back stage peak at the glamorous life of a fashion magazine editor. >>> assii'm the senior fashion editor. fashion week is where all the designers flock to show their collections for the next season. so new york fashion week, it's my job to be out there and to find the new trends that we'll be using and shooting. so three three components to fashion week. there's the back stage, there's the runway itself and then there's the social part of it. back stage is very important. it's a place where

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>> they could call the customer service representative and say i'm unemployed or lost my home or having another financial problem. i want to pay my debts, what can you do to help me. >> how is the favor to have credit card companies by how much they charge. what if they tip the sales in having them negotiate? >> the banks are losing money. people are unemployed and not able to pay bills. the card companies had to give up on the record number of the credit card loans. they are now arguing, we want to get something instead of nothing. let's try to negotiate with these people. >> you spoke with somebody who didn't have to reach out themselves, but got something in the mail. what is that about? >> some companies are approaching the company. they say we realize you have lost your job or your home and we want to help you. in this one case, it was a man in new york. he lost his job. he got a letter from bank of america say iing if you are in trouble call this 800 number. he called and his interest rate was lowered. >> was he missing payments or it was red flagged? >> he had not missed payments