and my customers enjoy it too.initely plan to continue with it. >> in the f first threeee weeks afafter this restauranant signe for the onlnline service, as ma as 25 customers visited on some days. and about 30% of them ordered food deliveries. >> that report was about an initiative that's drawing people together across the local business district. but some services have started connecting people from around the whole country. this website provides a service that connects customers with bars and restaurants nationwide. customers can order food through the site and have it delivered to their home. then while they are dining, they can visit bars and restaurants online and enjoy meeting other customers with similar tastes. this model is making us rethink our restaurant habits and challenging our notion of what we are really looking for when we dine out. t the survival plan for the restaurant industry goes beyond the immediate situation. the changes we're seeing now could become the basis f for a long-term business mod

besides chatting, customers can also order food. they have d delivery in a 2 kilometer raus.. >> translator: this b brings it home to m me how mucuch i enjoy chattingng with peopople. of course i'm looking forward to the restaurants reopening, but it's fun to enjoy them from home. >> translator: the situation is reallyouough and doing nothing just makes it worse. i decided to start using this as a way to see some hope for the future. forr me it's been a lifesaver ad my customers enjoy it too. so i definitely plan to continue with it. >> thehe firstst three weeks af th r restauranant s signed up f the online servicice, as m many 25 customers visited on some days. and about 30% of them ordered food deliveries. >> that report was about an initiative that's drawing people together across the local business district. but some services have started connecting people from around the whole country. this website provides a service that connects customers with bars and restaurants nationwide. customers can have food delivered to their home. t

customer obsession has driven our success. customer obsession has driven our success.ake it as an article of faith that customers notice when you do the right thing. you entrust slowly, over time, by you do the right thing. you entrust slowly, overtime, by doing hard things well, delivering on time, offering everyday low prices, making promises and keeping them. and making principled decisions, even when they are unpopular. and our approach is working, 80% of americans have a favourable impression of amazon over all, who do americans trust more than amazon to do the right thing? only their doctors and the military. the retail market we participate in is extraordinarily large and competitive. amazon accounts for less tha n competitive. amazon accounts for less than 1% of the $25 trillion retail market and less than 5% of us retail. there is room for retail and multiple winners. we compete against many large companies, while matt twice is amazon's size. we made the decision to invite other sellers to sell in our start to share the same valuable real estate. we believe th

we see these loyal customers continue to be our customers. opportunity to work with them. this is such a crucial time. disconnecting our customers is the wrong way. we work with them. we want them to stay with us. >> that leaves you exposed by 300,000 customers that have not paid. i wonder at what point did you see that becoming a more material risk? is there a timeframe you look at? is there a number that amounts that gets you worried? hans: i don't recognize that number. more than 100have million consumers using our network everyday. there are some of them that have a tougher time. this is nothing normal for us. a few key customers that it cannot really pay us, we are working with them. there is no timeframe. i just feel we have a great network, a very loyal base that wants to stay with us and we work with them. i assume they will all be our customers a year from now. >> the pandemic is different, isn't it? we were looking at the numbers. 1.5 million customers that were protected by the pledge not to be disconnected. you say only 80% of the

here, but new customers.is part of the getting out of the city effect getting recreational equipment to survive the summer? >> the set up is better than we thought. our tag line is think outside. no matter what vehicle it is we give people an opportunity to safely social distance not only are our current customers buying new products, but a lot of new customers coming in. various out reach efforts. and we're seeing a lot of people finding enjoyment in off-road vehicles >> how do you keep this from being a simple pull forward in demand and turn it into something longer lasting do you need to do things around leasting and rentals is it a matter of service relationships particularly with the new customers, how are you planning >> our deaders have reached out to the new customers and we want to provide a good experience for them we launched polari srs rentals. we're giving people alternative ways to experience the outdoors in polaris products. we will certainly continue to bring new innovative ideas we just launc

our work is to see these loyal customers continue to be our customers. we have a great opportunity to work with them with refinancing, etc. it's such a crucial time and disconnecting our customers is the wrong way. we work with them and want them to stay with us. alix: that leaves you exposed by 300,000 customers that haven't paid and you said you're working with them on plans but do you see that as a more material risk and is there a time frame you're looking at or a number that it gets to that has you worried? hans: first of all, i don't recognize that number. i said, we have more than 100 million consumers using our network every day. there is of course some of them that have a tougher time. this is nothing unnormal for us that we have a few key customers that can't really pays us. we're working with them. there's no time frame in the works, etc. i feel we have a great network, very loyal base that wants to stay with us and we work with them. i assume that they all will be our customers a year from now. francine: but hans, the pandemic is different, w

happy customers are loyal customers and companies want to keep it that way but there are also critical voices in increasing creating voice space profiles is problematic once when you detach electorate digital ethics and. our voice can reveal a lot about my suit or my house phone bill was forced to call the post a very sensitive private status and see when they should be you know i'm surrounded companies and at least not so long as i have not given my explicit consent to it. but that's what companies want to find out as much as possible about their customers from their voices since 2018 amazon has a patent on advertising and for people with illnesses or conditions in other words alexa is supposed to tell from a person's voice whether they're ill or even depressive and then recommend products accordingly but how is it that this technology can work to speak we need our entire body that longs the trachea and the larynx with its vocal cords in total more than 100 muscles a part of creating sound and sever parts of the brain too and that's the reason why our voice can reveal important inform

i like the customer with me during the appraisal. i want the customer to know that what i'm doing is fair. if i take them around the car and i point out the defects with the car, or the imperfections with the car... when these lights turn yellow, you can get this replaced. it costs 300 or 400 bucks. then when i give them a number that's lower than what they originally thought it was gonna be, their expectations are probably more in line. they're less surprised, and they feel like you're hiding less. i would rather ask these questions with them. make sense? >> i like that. i like that approach. >> you too? last year, car cash generated over $13 million in revenue. that's $13,500 per car, since they bought 960 cars. if jon followed my process and took the customer through the appraisal process, he would be able to buy cars for 5% or 10% lower than he's paying today. that's about $1,000 a car. $960,000 a year, without buying one more car. when you leave somebody in the office, the level of anxiety that's happening, as you sit there, as

automatch usa is filled with customers.and pete has been a selling machine. >> do you guys do financing here? >> we deal with all major banks to hopefully meet your payment that you guys can afford. >> mm-hmm. >> we could probably afford around 350 a month comfortably. >> i think we should be able to get that done for you at that price range. >> thanks again for coming. >> thank you, marcus. nice to meet you. it looks like a brand-new showroom today. last time i came in and went to the parking lot, i think--maybe six cars or something, and i never got out of my car. this time there's a lot of stuff to look at, which is fun, from rims to tires. a lot of nice cars on the lot. >> this has the sporty options that you like. >> i think i'm gonna buy a car today. >> thank you. >> you want to take a look at our cars? >> yeah, that'd be great. >> it's been a very successful day, and i'm really proud of pete and the entire staff. >> anything you like, i'm here. just call me. i'm here day and night, so whatever you like. okay? >> look

they see the benefit for our customer and this won't change with the ipo.g qualtrics more autonomy to go after the market of non-sap customers as this is a growth sector. nejra: is there a risk though that investors start to see some flip-flopping or lack of clarity around strategy, not just because of this change with qualtrics in as much as two years, but also that you've gone from a co-ceo to a ceo structure? christian: absolutely not. first of all, when you look back to our last quarter, we are very proud of the result because it shows the resiliency of sap during this crisis. we closed over 17,000 transactions. aboveld deliver go lives 18,000. our current cloud revenue backlog is up 21%. customers are realizing they for sap solutions intelligent supply chain, commerce, profit. sap is more well-equipped that relevant than ever in this crisis. free cash flow is up 59% so we are able to on the one hand highly manage our bottom line and at the same time also investing to our future growth drivers like the industry cloud. we are doing this out of the positi

the other is customers and trying to be sure a customer is on board and can't -- basically, got to be trusted. i feel after what happened with twitter, i'm concerned that someone will hack me and say i think okta will get a takeover bid tonight at $400. is there any way to assure that can't happen >> it's interesting. the world we live in is this information is all available we can go on twitter and see what people think and collaborate and use these platforms. so it's amazing for people and for society but the downside is the security risk. the challenge every organization is facing and every person is facing is how do we balance the two and make this technology reach potential without sacrificing security when you look at twitter, it's important on twitter, jim, you use two-factor authentication and tools to make it rock solid and if you're a company, you provide the same tools to your employees. their competing experience will be lockdown and secure as your customer's computing and kper ye -- experience. >> i don't want their tools, i want okta's tools. >> we're happy to provide ou

i want to see what customers see.ow up in a community, i will walk into the store, start walking around, talking to customers and our associates. is any customer ever say to you, i think they should do better? what do you say to them, i am the ceo and i will fix it. doug: sometimes. i am out like at the grocery pickup area, one of our growing parts of our business, asking, how are things going, what can we do better? sometimes i will tell them what my job is, sometimes i don't. it depends on the circumstance. david: there is a myth -- maybe it is a myth -- that the most important things one is the lowest possible price. what do the people most want? doug: they definitely want value, which is a combination of price and quality. but once we have the quality right, we are obviously trying to sell it for the lowest possible price that we can and manage the x of the business all throughout the store. but they also want to get in and out. that is why our grocery pickup and delivery business is growing as fast as it is. beca

erik: i pass delivery cost on to the customer. i charge the customer $20.onis: so, customer gets two deliveries a week. erik: two menus per week. lemonis: so, on a monthly basis, they're spending $160 on delivery expense. erik: not necessarily. it could be a little more. new york, for example, it's anywhere from $61 to $82. -lemonis: per shipment. -erik: right. lemonis: in order for fuel foods to be successful, they should be focusing on the business in their local market. shipping food thousands of miles away is a terrible idea. what's a typical customer? men? erik: we have more women that are interested in the program. it's about 65/35 women to men. but the men are gonna stay longer than the women. lemonis: why? erik: women are a little more emotional than rational, -as you know. -lemonis: women are what? erik: more emotional than rational. and, you know, a female client is gonna have a lot more issues. they're gonna sit, they're gonna look at it, they're gonna go, "oh, i don't like the presentation on that one you sent me." lemonis: well, that's good fee

we knew restaurants were struggling to get customers, okay?an put these two together and help both of them out. >> the program has sent out nearly 250 vouchers. anyone can nominate a resident that has been furloughed, lost a job, or deemed a nonessential worker. >> this could not be a better time to help those closing again. it has been credibly overwhelming. this is an amazing community. >> closing was never an option, she says. they shifted to take out and outdoor dining. from joseph tully, another way to survive. >> it was an absolute necessity when i got it. and down the road when people come in with a gift certificate for food, they are going to get the best meal they have ever had. >> the restaurant is hoping the program increases foot traffic to spread the business downtown. >> that is the most awesome thing that guy could ever have done. >> raised in martinez, he says every year he donates profits to charity. reporting for ktvu fox2 news. >>> time is now 4:26. still ahead, one oakland community to part by this. a noisy neighbor. why so

one of our customs in all these countries orders customs. they're paid off. we're going to get something. you can go to but they're supposed to be enforcing. your force or you're also corrupt. both x. and the dealer explained the typical route for smuggling same carriers or mules checking the tortoise's in suitcases in madagascar. from there he says the bags transit through a number of other cities by darussalam and dubai before entering asia. shipments we're told end up in his home country of malaysia where they are then sold on to buyers around the world. of india. cirrus a honda resort says she was once an unwitting participant in long's criminal dealings a student from madagascar desperate for money she says she agreed to meet him at this hotel. back in 2010 sara says she and another woman were taken to a room and offered for. $100.00 each to carry shipments for wong to malaysia the cases she says were packed without her involvement. suffered since july only knew it was animals i didn't ask the details as to which kind of any mostly in sight. while their

she's taken $200.00 from the fake customer got it. the police officers now want to find out if she is working under a pimp. so like. i want to speak to this you old. friend or i if you don't breathe you're going to pass out. it's impossible to know whether she is working for herself or for someone else despite her young appearance she is in fact to be very youthful and appearance yeah but they verify she's 20. the police managed to arrest a 2nd prostitute later that evening but she is also of age. they got 2 girls tonight it was a good night they got to unfortunate in getting minors and then one girl was 20 and then a crow is 24. and they're not being charged if they're doing it on their own. so they will get. taken to the jail they'll get a citation and released and then hold up their own welfare always. being charged with prostitution means these 2 girls risk a $1000.00 fine and over 40 hours community service unfortunately the police haven't managed to arrest any underage girls tonight but their efforts to save these young girls fr

i believe all these customers will continue to be our customers one year from now.how we work and we want to keep our loyal customers to work with verizon. we feel pretty good about it >> right and is that why you chose to keep them counted as customers even if they're not paying their bill we heard from at&t yesterday they made a different decision 340,000 people who weren't paying even though they were kept connected, they did not count. why did you take a different approach >> as i said, 80% of them are paying some part of their bill so these are customers that we believe will continue with us, and always -- on the base of over 100 million consumers using verizon every day, of course, you always have some customers having financial troubles, and that's no more now than before or prior to the pandemic again, we have systems and we work with our customers. so we believe we're going to keep the customers >> yeah. are you concerned? i would have to imagine you are, though, for example, in the exploration of the $600 additional unemployment benefit? i would think that

how long can telecom broadband companies intend you to offer that forgiveness to customers who may beaving financial difficulties right now? bylet me start the answer saying that very early on our companies stood tall and stood quickly to laterally embrace commitments, voluntary commitments that the chairman and the fcc had asked of us, going well above and beyond that pledge to really do whatever is customers,o keep our our residential and enterprise, connected to this important technology called the internet. tens of millions of dollars have been invested by companies like at&t, verizon, and centurylink, to do everything possible to make sure everyone impacted by this national health emergency could maintain service. our small providers across the country such as in western montana, providing wi-fi hotspots to those rural communities. they had some of the most rural school districts. rerouted resources that had been in the local schools, they were closed and now made available to homes where there were students who had never had access to broadband but now they could get online and

statement says apt 29 is using custom malware known as wellmess and wellmail.he agencies did not mention whether any vaccine information has been stolen. in response, a spokesperson for the russian president said we can say o one thing, russia had nothing to do with these attacks. the russian direct investment fund is seeking to develop a vaccine against the coronavirus. its chief executive officer said pepeople apprehensnsive about t success of a russian vaccine are trying to tarnish its reputation. >>> the french prime minister has revealed a plan that would make it mandatory to wear masks in enclosed public spaces. it comes amid signs of a reresurgence of f coronavirus s infectctions. >> traranslator: weaearing mask willll be mandatorory in all buildingngs where orornary citizens can freely enter. >> castex says the measure will take effect next week. after france eased restrictions on economic activities, new cases began popping up in parts of the country, raising fears the virus could again spread nationwide. on tuesday, president emmanuel macron suggested

and our goal is to make sure we're partnered deeply with cloud customers, enterprise customers. we're very big into supercomputer. supercomputing is very important these days in terms of medical research and the other key applications so our goal is to really, you know, specialize in this area of high-performance computing and deliver, you know, those improvemented to the marketplace. so increasing it is more about addressing more of the space. >> lisa, your prowess is only exceeded by your humility. congratulations on another great quarter, which i think you might have been able to do despite the fact there was a competitor that slipped up always great to see you. >> thank you very much great being with you guys this morning. >> back to you, carl. >> jim, stay with us we're going to get the opening bell and the s&p heat map as it fills in there will be names that will probably slip through the cracks today. i want to make sure shopify is not one of them, though, as revenue, just a blowout, up 97%. >> you know, it's funny. jeff bezos is being drilled fwi house committee really o

the government is going to phase in its new customs checks over a six—month period.t of 2021. in a leaked letter to michael gove, the international trade secretary liz truss expressed concerns about a lack of border infrastructure and wanted assurances that there will be no further delays. even if borisjohnson does get a free trade deal with the eu this year, new customs checks and many of the new facilities at our ports are still going to be necessary. but remember, the referendum was four years ago. so the opposition are asking publicly, and some conservative mps privately, why it's only now that we appear to be getting some of the post—brexit preparations under way. i think it's too little, too late. it's just over five months now until the end of the transition period. the government have had four years now to put in place the procedures that we need to ensure the free flow of goods and services across that border. when the transition period ends, there won'tjust be checks on goods coming from the eu, but on people too. the home secretary priti patel was in calai

what do i need to do to protect my employees -- how do i make my customer feel customer -- comfortableese are the things that have to be clear and don't have to be something that is different from one community to the next. rather, we should have a uniform standard as to what the behavior and what expectations are to be met. that was former u.s. commerce secretary penny pritzker. that does it for this edition of bloomberg technology. bloomberg technology is livestreaming on twitter. check us out @technology. follow our global breaking news network on twitter. this is bloomberg. ♪ i got an oriole here. eh. common bird. ooh look! over here! something much better. there it is. peacock, included with xfinity x1. remarkable. fascinating. -very. it streams tons of your favorite shows and movies, plus the latest in sports news and... huh - run! the newest streaming app has landed on xfinity x1. now that's... simple. easy. awesome. xfinity x1 just got even better with peacock premium included at no additional cost. no strings attached. just say "peacock" into your voice remote to start watchin

the number of customers nearly doubled over the weekend. products from the hardest-hit community sold well. for these siblings from the prefecture, the outing is a chance to do what they can. >> translator: we go back home every summer, but we can't go there this year. >> translator: i still want to support the affected area. so i bought some sweets that are popular there. >> an official from the prefecture says she is moved by the outpouring of generosity. >> translator: w we reallyly appreciate that so many customers visited our shop and bought items from areas that were hit hard. >> reporter: others are turning to a scheme that allows city dwellers to donate to rural communities in exchange for tax deductions. this company runs a website that acts as a go-between for municipalities and people who want to use the system. earlier this month, the company launched a campaign to support municipalities in n the disaste areas. >> translator: it's generated about 240 million yen, as of sunday, and that's nearly 40 million yen more than the previ

. >> what if i'm the customer? i know the senate talked about extending liability production to small businesses. it didn't get done. i'm guessing the law already has some kind of protection to small businesses if they take reasonable precautions, right, if they do masks and gloves and that kind of thing. >> the law already protects businesses to some point. you have to prove that they're negligent, for example. the issue with coronavirus is it is very difficult to say where you got it. again, whether it is a workplace claim or someone who believes they got it by visiting a particular accompliestablishmen grocery store, the threshold issue will be how can you prove that's where you got it? did that business do something negligent that caused you to get it? those are pretty big hurdles. >> what sort of advice are you giving businesses and employees? because this is something you have never run into in your legal career, pandemic. >> yeah. it is something new and we're in unchartered waters. what most employers are d

employees and customers.currently every day before an employee can enter the building, they're required to do an online health screening, the same -- we also require the same for any customers that are coming to the building. and we'll continue to do that. in addition, we will also continue to limit the number of staff and customers also in 49 south van ness. the way that we've been limiting the number 6 staff, people have been teleworking, as i mentioned earlier, the field inspections staff they don't come into the building. they go directly on site. we've been also limiting customers with the curbside, limiting them to the first floor. that will continue in the other building. limiting not only the access to the floorser but also limiting the number of customers that are actually be in the building. and i think that's all i have for the 49 south van ness move. i'm happy to answer any questions. >> clerk: okay. thank you. is there any public comment available? >> there is no one in the queue. >> clerk: is th

employees and customers.currently every day before an employee can enter the building, they're required to do an online health screening, the same -- we also require the same for any customers that are coming to the building. and we'll continue to do that. in addition, we will also continue to limit the number of staff and customers also in 49 south van ness. the way that we've been limiting the number 6 staff, people have been teleworking, as i mentioned earlier, the field inspections staff they don't come into the building. they go directly on site. we've been also limiting customers with the curbside, limiting them to the first floor. that will continue in the other building. limiting not only the access to the floorser but also limiting the number of customers that are actually be in the building. and i think that's all i have for the 49 south van ness move. i'm happy to answer any questions. >> clerk: okay. thank you. is there any public comment available? >> there is no one in the queue. >> clerk: is th

how do they digitize customer interactions?portunity with some of the global supply chain disruptions ir first customers for the first time in a light of different markets. i think an example of a solution that we have come across the network, we do over 30 billion u.s. dollars in just southeast asia alone across the network in transactions. in order to help support s during this timeme's -- sme's during this time, we have offered for them to use this platform at no cost. sme's that are digitizing, making sure that their fantastic offerings are known to the market are the ones that are going to take advantage and again, reset for the rebound. rishaad: tell me about your business and what you are doing with your suite of software products. are you doing anything in terms of building out tracing apps or trying to do something at the moment to perhaps limit this pandemic? rachel: well, i would say that we have done a partnership with deutsche telekom in germany around a covid tracing app. we have not necessarily rolled that out he

the operator has many satisfied customers.le like commuting by car instead of public transport so much that they even asked the dealer if they can purchase a vehicle after the campaign ends. the program looks set to be extended until the end of the year, as it not only contributes to community efforts to contain the virus but is good for business too. >>> next we turn to the manufacturing sector, which is looking to creative solutions to survive. some companies are using their existing materials and techniques to make products that the coronavirus era demands. >> tooth picks are a humble but essential implement for eating japanese sweets. these are made of domestic lumbar. they're a main part o of this manufacturer's business. sales are half of what they were last year, but the company is ready to hit back. it's thinking long, at least longer than a t tooth pick. the come back commodity is a wooden stick. it can be used to push buttons without touching them. six days after coming up with the idea, the company had it available

and obviously the customers, we have got individual panels to divide everybody up.se have got little perspex windows in, so that when our customers sit down they can see who they are sat next to and chat through the window and they can also shout for a drink from here, if they like, if they can catch one of the staff's eyes and their drinks will be brought out to them. public safety is the main concern. emergency services are ready. always busy on saturday nights in town and city centres, but what will tonight be like? it's been very difficult for everybody in terms of the impact on mental health and well—being, so i fully expect people will want to go out and party and we would not want to rain on anybody'd parade in that regard, but we are preparing for there to be quite significant increase demand. i know the wider nhs are also planning for that and our police colleagues additionally. we expect to see, i think, new year's eve type events in terms of numbers, volumes, although it has to be said that nightclubs aren't opening, so in terms of the timings of things t

how long can telecom broadband companies continue to offer that for business to customers who might beaving some financial difficulties right now? >> guest: let me start the answer by saying that from very early on our companies, our members are just telecom stood up tall and stood up quickly to not only embrace the commitments, voluntary commitments that chairman pai and the sec had asked of us to keep america connected pledge but to go well above and beyond that pledge to really do whatever is necessary to keep our customers come both residential enterprise connected to this important technology called the internet. tens of millions of dollars have been invested by compass like at&t and verizon and centurylink to do everything possible to ensure that those who were impacted by this national health emergency can maintain service. our small providers, rural providers across the country from western montana providing wi-fi hotspots to some of the rural communities. they had the most rural school districts in the country in their service area. in west texas bbt rerouting broadband resour

some customers have been tested. it's a bit of a wake—up call.as come back with results this morning that were all negative, which is good. we are exhausted, yeah, very exhausted. back in somerset, jess hopes she will be open again this weekend after a deep clean. hers might have been the first pub to deal with this but it is unlikely to be the last. jon kay, bbc news, burnham—on—sea. now on bbc news, the travel show. sun, sea, surf and social distancing. as spain and other european countries open their borders to tourists, we ask — is it wise to go on holiday when our health could still be at risk? hello, and welcome to the travel show, coming this week from london's theatreland. now, this place is a favourite with tourists from all over the world. but with many theatres and venues issuing dire warnings about their future, we'll be hearing about the work that's being done here and around the world to try and get that curtain up once again. also coming up on this week's show: the unique pilot project that could save our holidays. wejoin a dry run

and how any customers have come in today, then? why are you happy with that? yes, we are happy. to be very honest, it's just another day for us what we would've been before the lockdown. that's very good news. and what has lockdown been like? because you've been shot since late march, you could yes, we've been shut since 23 march. initially it was very tough because the business is pretty new, it's only two years old. it was two yea rs old it's only two years old. it was two years old during the lockdown. it was quite hard being able to work and everything, but despite scotland, we had very nice weather. laughter. but we are looking forward to coming back. yes, and here you are open. it must feel very good. i was wondering, do you feel you've had enough guidance about how to open safely? i researched a lot, i've beenin safely? i researched a lot, i've been in contact with my local counsel, which gave me a lot of guidance. because you mentioned a little earlier that you are adhering toa little earlier that you are adhering to a two

crm -- customer relations management.our point is that the most important thing in business is to make sure your customers are ok. marc: i think that is generally a good idea. david: your novelty is that you said "let's do this through the cloud." when you started this company in 1999, people thought the cloud was a white thing in the sky. marc: 100%. there were three things we said we would do when we started the business. number one, we are going to build the cloud. number two, we are going to have a subscription model, not by a license. that becomes a recurring revenue stream. that was a whole different model for business software. third, we said we would put 1% of our employees time, 1% of our profits into a 501(c)(3) nonprofit. ,t was easy, we had no equity no profit, no time. now we have $130 billion market cap so we have been able to have stakeholder impact. david: the premise was you wanted to build a company that employs employs -- that has a culture you would be proud of. is that right? marc: i was working at an

for me personally, it is all about customer comforts and making sure that when the customers come throughtely their safety is our number one concern, and also for our employees. where --ave a grip of do people want face masks, do they not one face masks? do they want employees wearing white gloves or not? we are going to watch very closely. the first batch of restaurants will open up on august 1. then inive social, and soho. and in mid-august, and once we have had a couple of weeks, we will open up a tavern. after that we will open up in the city of london, which is our flagship restaurant in town. that's it. wanted toon, i just ask how the demand has been. withou already backed up bookings from customers, or have you not open those books yet? what are you seeing for customer demand with these reopening's? jason: we open back up two days ago, so we have people getting back to work to get bookings back into the system. it is looking quite good the first week. and let of people miss those restaurants and wanted to come back, so that is very encouraging. they will bounce back quite quickly,

all of the drive toward each of the 3 visits made by customs inspectors were announced ahead of time . by this curious that looks like this could happen with the customs authority or city as if there's a more they're giving the game away or in view the end of thought and it's not just the one customs office in central franconia instead there's a whole level at which this information is being gathered what do they form what you want to get on with. our companies actually being warned on a large scale that's a serious allegation we ask at the central customs authority if they know about such cases of announced inspections their response we have no evidence of that. we travel to romania most of the contractual and seasonal workers in germany come from the poorest parts of the country many villages here are practically depopulated as is today need in southern romania. mary on a cause day i spent the past 2 months working as a fruit picker on a farm in the various she says she couldn't stand it any longer before that she'd worked in italy for 13 years. while she was away her children stay

customer obsession has driven our success. i take it as an article of faith that customers do the right thing. you earn trust slowly over time by doing hard things well. delivering on time. offering every day low prices. making promises and keeping them and making principled decisions, even when unpopular. our approach is working. 80% of americans have a favorable impression of amazon overall. who knew americans trust amazon to do the right thing? only their doctors and the military. the retail market is extraordinarily large and competitive. more than 4% of u.s. retail. there's room in retail for multiple winners. we compete against large players like costco, kroger and of course, walmart. a company more than twice amazon's size. 20 years ago, we made the decision to invite other sellers to sell in our store. to share the same valuable real estate we spend billions to build market and maintain. we believe that combining the strengths of amazon's store with the vast selection of products offered by third parties would be a bet

that is focus on your customer.ven as big industrial companies right now are having their own problems, their customers are having problems as well. you tell us story in your book about having been told you are on good terms with the customers, and then when you asked them you found out they were about to sue you. david c.: [laughter] that was quite a shock. i was big on doing great job on customer service. we improved a lot and we still have a ways to go. it is one of those things you are never done with. i've been assured we are redoing better and everything was fine. -- we were doing better and everything was fine. we were at the airshow and we went to visit a customer who was the business president and the sales manager and the product manager. the question i always ask with any customer, i always start with how are we doing with what you have given us? the customer looked at me and said i'm glad you stopped by because we are just about to finalize the lawsuit we are planning on filing against you and should be

i have a lot of customers asking me what i'm going to do. are we going to do outside nails? safety is our number one priority and the quality of our work is important, so i have to take into consideration of all those to actually make this happen. >> linda, i know it has not been easy. certainly, you know, from all that you've had to cope with and adapt to and also financially, hang in there. certainly hope you'll be in business soon outside. i'm getting a lot of comments on facebook from people saying your salon looks awesome. so hopefully, we'll get a chance to visit it soon. take care. >> thank you so much. >> all right. nail salons making do. as you know, right now, the governor has given them the go ahead if they can do it outside, so that means more adapting and we'll see how well linda does with that. when we come back though, we'll talk about the future of high school sports and get answers for you on what this means locally now that the state's governing body for high school i'm alex trebek here to tell you about the colonial penn program. if you're age 50-85 and lo

so, in our opinion, this leniency is up to the customer.a contract with these airlines and, if they want to act as a kind of micro—loan, as a bank, for the airlines, then it is up to them, but on the other hand, if you just say it is just my money, and i don't want to give you a loan, then it is up to the customer to get the money back as soon as the law is able to give it back to them. one of the other airlines in oscar's sights is ryanair, the biggest budget airline in europe. there is no shortage of people out there who are trying to make money on the back of airlines. all that's going to happen to the customer is, they will wait just as long and they won't get the full refund, because these claims harvesters will take a piece for themselves. so why is it proving so difficult to give customers their money back? it's value. we have in excess of 20 million passengers to deal with. we are working our way through that. we are, in excess of 750 million euros now of vouchers, cash refunds, or flight changes. but the important issue is, everybo