customs and border control matters the w.c. to develop standards rules and security for almost all countries since joining twenty years ago russia has been one of its most active members it is the heart of the w c o. mobile intelligence network and its customs training centers are among the best in two thousand and seven russia became a particle w c o governing body. hello mr because you're welcome to the show thank you very much for being with us today thank you to same place here well first of all well i just mentioned the conference you were taking part in here in moscow well what is the role of the customs of the world customs organization in comforting the counterfeit i mean i mean because we also thought that the mineral is the police the government the the trade i mean the south but customs do you also that yes europe because when you talk comes the contact it is their major part of it it's trade and it is at the borders that we see the goods actually more than seventy percent of counterfeit goods detained at the border

customers received while customers who invested with m.f. global to then trade on u.s. futures exchanges have received eighty percent which is great those who invested through the u.s. and in the book to trade on foreign futures exchanges have only received five percent back five per cent. and does that include people that had their funds read hypothecated. i mean there's no differentiation between those of been real prosecutor or not. is far less favorable to customers than us law and trial on these funds isn't slated to start until april of next year ok in the u.k. and how much money is still considered missing because originally it was at one point six billion dollar number and since i've seen one billion dollars quoted how much is still unaccounted for well going to parse words that are a little bit i mean or so we know where the money is that ok customers are still one point six billion in phones nine hundred million of that is over in the u.k. it's disputed or sorry seven her. millions over the u.k. nine hundred million u.s. is what was stolen by m.f. global senio

been a big problem for the customs officers too and there are customs in russia a lot there's a lot of blame of case of corruption in the russian customs and you should be aware of that so does your organization offer any solutions to combat corruption that there's been one of the one of the national ideas of the present russian leadership well first we see that there are three principles that we can use to solve this problem firstly you need moderate regulation if the tele flavor is very high that were created in its own incentive to circumvent the customs of by paying bribes it's into so perhaps adjoining that ability or reducing the tally for level might to be one way and of course you can alter the muscly that to be more moderate and the second is that the simplifying custom procedures are using information technology and in that way you can eliminate or reduce the unnecessary interface between customs officers and trade so you don't have that chance to pay bribes in the thirdly it is about human resource management because if you think that belonging to a customer the administr

don't limit potential customers.e will go to another merchant if their credit card isn't accepted. three, integrate with google's internet marketplace. it will help create traffic from potential customers. four, spruce up your ebay about us page. personalize it to show shoppers you are a reliable person to buy from. >>> number five, go international. ebay has a very precise shipping calculator so you can tell how much to charge for certain items. expanding to an international market can increase sales by 16%. >>> election day is approaching and things are heating up on the political front. now there are so many hot button issues being discussed. it seems like everyone want it share their opinion. however, our next guest says when it comes to talking politics in the workplace, the general rule of thumb should be mums the word. david baron is as attorney in houston. he focuses on labor and employment law. and larry and jessica are here with us once again for this conversation. great to see you. so tell me, why do you s

it's my view that at least for the last few years it's the customer who's king, and the customer increasingly is demanding, has been demanding their con content and what i call an anytime, anywhere place. when i was growing up, you had dinner with the family on sunday night, and you went into the family room and watched wonderful world of disney at 7:00. doesn't happen anymore. maybe every once in a while for sports, but not for post programming. and what people want to do now is they want to watch what they want to watch, where they want to watch it, when they want to watch it and on the device they want to watch it on. and tv everywhere in its broadest sense is enabling the execution of that customer vision, of being -- of giving customers the opportunity to time delay their television watching, watch it on dvr, watch it on demand, start it in the living room, end it in the bedroom, watch it on their tablet or on their smartphone or on their big screen tv. and so in the broadest thematic sense, that's tv everywhere. if you narrow, if you narrow tv everywhere a bit and you refer to the time

the stars of this business are the customers.hey're real people who don't have the financial incentive to look great in front of the camera. be the first customer is, i think, one of the most important things for somebody to really give themselves distinction in the marketplace. it's very easy to see a need out there and think, oh, i can solve that need. unless you viscerally feel the problem, you're not going to solve that need in a way that is going to be really competition proof. we never sort of open the doors and said, hey, come on in and pitch us your product. instead, we looked at, again, using ourselves as the first customers. what would we like? is we just develop products that are a way to gratify our own desire to live a healthier, more fit life, in a way that can also fit into regular life. as a company grows, you can't be the ceo of the business and do everything the way you do when you were just four people. so we've had a few ideas that were really good ideas that were really going to meet a certain demand, but the

we need to go back out and ask customers again, a survey of customers again with this premium looking like this would you still be interested so we right-size the program. as president moran mentioned, this is a new business. we need a clear understanding of what our potential customers are willing to pay before we are willing to sign up for before we commit the city. >> very well put. isn't that the best thing to do first? >> well, i think the -- part of what we need to do is have the contract in capacity to conduct those studies. the firm that we had under contract before that contract expired, part of what we are trying to accomplish with this contract is give us tools to perform that kind of work. the amendment that would allow us to come back to you with that knitting together of all these different, you know, polling and study work and what the going forward communications plan would be, that $100,000 task order would get us started. it would not fund additional survey work. additional survey work would take time -- >> sum -- >> the initial $100,000 task order would likely to th

or potential customers. * opt out how proactive are we being and with which customer groups, and how more responsive mode we're in with customer groups. because there will be an element, i think, given the size of the program that we're envisioning. there will be an element of us actively engaging with customers, but there will also be customers who will call us up. in fact, we've already had some potential customers call us already expressing an interest in participating in the program. so, we need to be ready to address sort of both levels of customer interest and that will help us shape our pre-enrollment and our statutory opt out portions of our roll out of our plan. i wonder if i may also respond to something you said, commissioner moran, about the solicitation and outreach. and that you were imagining we would need to make a determination as to the size of the program before, if i heard you correctly, before solicitation and outreach. and i just wanted to say that from our perspective, part of the shaping of the program and the size of the program will be in response to some of

. >> bergman: but it's the most profitable part of the customers. >> it's not the majority of our customers. now, it's no different than someone who, you know, pays a late credit card. would you say that they... they generate the most in fees? those that overdraft their bank account generate the most in service fees? i mean, that is the reality of it. >> bergman: well, the reality is that, in a sense, those who least can afford it... >> right. >> bergman: ...pay the most in the banking industry in general and credit cards in general. and it sounds like that's the same in payday lending. >> it's... i would say it's true throughout the finance world. >> bergman: rick lake says not only do the poor and those living paycheck to paycheck pay more, but it's difficult for them to find out how much they're paying when they go to a bank because banks intentionally never fully reveal to customers how their overdraft system works. >> as long as you keep your account in good standing, as a non-contractual courtesy-- that's a big word-- we're going to... we're going to consider paying your checks up to

if you're n ameriicn eepress customer.250-thousandd customers will be mailed checks...e company &prewardss.. and discrimiiated is paying out a total of mpany 85-million ddllars.cardholderr cann expect to recieve an estimattd 3-hundred-40 dollars each. american airlinns is inspecting its planee this during two recent flights.the a flight from boston to miami. phe second incident happened monday... on a fliggt from new miami.luckily... no injuries there coull be posssble says - issue with a certain modee ssat. commng up... we'ree aking your questions about fitnesssjust call the number on your screen... and it might not win a beauuy contest... but it did win the biggest pumpkin.the secret reason... it rew so big. day baltimore. fox 45 good - ((toss to weather)) ((ad lib meteorologist)) ((ad lib mettorologistt)3 3 3 ((ad lib 3 (((oss to weather))dlli 3 ((ad ib meteorologist)) coming uu... burn twice the calories... in how... next. 3&and if you have a qqestton about itness... our phone lines are open now.just call the number on your scrrenn.. 410-481-4545. you're waaching fo

customers that are waiting for me. when the bus in front of the leaves, i will pull to the front for the customers that did not see me. >> sometimes, the bus pulls up, and there is stuff in my way because the boys -- bus has not pulled up right in front of me. i have to figure out how to get around or through. i have to navigate through all of that in order to get onto the bus. >> when i pick up a visually impaired customers, i like to pull up right in front of them, make sure nothing is in the way so they can walk right on the coach. >> okay, take one big step forward. >> when i drop off a visually impaired customers, make sure you do not pull up at the shelter. you want to give them a straight shot so they can go to the left or the right. you want to pull in front or behind the shelter. never around any trees or pose. i usually let them know that they have about 10 feet before you. a straight shot, and wallace 10 feet away, and they can make the decision what they want to do from that point. every now and then, and v

and we will need to have a contract for customer billing and data management. the back office functions. that is targeted to come to you in december. to give you a broader view of the next steps, we are here in october, as you see. and expecting them to hopefully successfully launch the program in july of next year. with that i'm happy to answer any questions. >> commissioners. >> i just have a request to at some point -- i think this is a great first step, thank you. >> thank you. >> especially in sort of letting us know because i wasn't quite tracking all the board amendments made at the time, so this is helpful to have this. but i did really hear loudly and clearly about this interest in making sure we do the proper outreach. >> yes. >> that is so important. especially to our low-income communities. i see on the time line that we are not going to be starting that really until january, right? >> correct. >> so we've got a couple months to get this right. >> yes. >> i'm just hoping you can come back to us next month, say, with a more fleshed out plan, strategy

the customer is going to do the research on his own. you as the agent are going to focus on just serving that customer and that means we can deliver better service and still save people 5 to $10,000 when they buy the house. >> that's an important point. real estate agents from what i understand from what you're saying, most of their job is finding more listings to drive the business, not necessarily for serving me and finding me my house. >> i want to be careful here. >> i am not trying to push you. >> i am a real estate agent. the hardest part about choosing red fin's business model is when we made the choice my friends in silicon valley, i came from here, started a software company, said, look, glen. he is now a real estate agent. >> are you really? >> i am not a licensed agent. i run a brokerage. it is a customer service business. it is not just a technology business. i have to worry about it when an agent doesn't show up on time. i have to worry about it when a client feels like he could have gotten a little bit more for the house t

it's on the way and now we to make sure we have solid customer data and solid data in what we might be installing and inform the process of making the opt out better. possibly giving us better rates from the beginning or shortly therefore and making sure we're identifying customers the right way with regard to marketing this thing to them so we can way down below what is currently projected as 50% opt out and that is likely to go past the joint meeting next month, so just wanted to put that forward that we want to make sure that we're not rocketing too forward too quickly setting the rates until we have all the information we need from local power and other studies. >> thank you mr. brooks. any other member of the public that would like to speak on this item? seeing none public comment is closed. madam clerk if you could call item three. >> item three community choice aggregation report and status update on cleanpower sf and update on california puc. >> and there are several reports and joint meeting that will be taking place and i will turn it over to the lafco staff and we were joine

kelly mentioned, we are not including low income customers in phase i. the overall 20% requirement is applied to the bill. to the electric portion of pg&e's bill. so low income customers will receive that benefit from pg&e, as required, and from us for the generation component of the bill. >> do they get it twice? >> it is applied to two separate components of the bill, yes. >> on the energy component, if we are providing the energy, we give them 20% on the energy. does pg&e also give 2% on the energy? >> not to my knowledge. i can double-check that. it is 20% on the portion pg&e is billing them for. >> so the transmission, then. >> transmission, distribution. the pg&e component. >> serves as a bill. they will not get energy from pg&e. >> that makes sense but the way it was written, it was unclear whether there would be a double -- >> which would be great. i'm not sure if that is anybody's intent. if you can verify that, that would be helpful. >> you will hear more about the rate particulars as it goes through the rate fairness board process. that is whe

we call that the customer dance.an you make somebody do the customer dance about something like a trash can. we devoted our lives to make sure they are the most perfect thing that fits in that corner just right. even a trash can can make you smile if it is exactly the one you want. >>> do you suffer from a clogged inbox that stops you from getting to the e-mails that really matter. check out our website of the week. >>> awayfind.com is a digital assistance for your e-mail. it will alert you only of those that need your immediate attention. set filter to be alerted immediately by text. push notification or voice call when you get an e-mail from an important contact. you can choose to get voice versions of the e-mails so you can work on the go s >>> to learn more about today's show, click on our website, open forum.com/your business. you will find all of today's segments with more information to help your business grow. you can also follow us on twitter. it is@msnbcyour biz. become a fan on facebook. we love getting yo

one, ask customers to vote on a new feature before building it. if they are engaged early on, they are more likely to be users after the launch and have a deeper connection to your company. >>> two, get feedback during every stage of your launch. constant assessments during each stait stage of development will reduce the risk of releasing a feature that misses the mark. three, know which features are being utilized. this will help you decide on the future direction of the product. four, offer notification. before users can use a new feature, they first need to know it's there. consider using an on-line pop-up notification or sent out personalized e-mails to your list serve. and number five, allow users to share. you want your customers to tell their friends once a feature is live. make sure to give them ways to share with tweets, posts or social sharing buttons. >>> when we come back, phil and carol answer your small business questions on the pros and cons of venture capital and buying a preexist company. >>> what time is it? time for your elevato

" and hopefully the serving customers in this program by july of 2013. >> great.hank you very much ms. hale. colleague just so you know we're not able to cancel a request to speak so if you are done speaking if you can cancel it yourself, but i don't know if there is any question. commissioner avalos. >> yeah. -- thank you chair campos. we talked about the opt in process and what we have envisioned for that i think that is a good discussion for the next hearing we can do between lafco and the puc. >> yes i think the lafco clerk and the puc secretary will work with chairs to establish the agenda for that meeting. we can bring the concepts forward at that time if we're successful for getting a quorum of the date ms. miller mentioned -- we probably won't have the fully flushed out program because we're just getting the contractor on board but we can use that day to describe our intentionos that education and notification program. okay. >> and i am wondering if there is a way -- i'm not sure what the time lines we're looking at for opt in versus opt out. i think it ma

customized 7-47...are pouthern u--.itttooo more than inch its way across 12 miles of road rom l-a-x airport. endeavour is joining fellow shuutles discovery, enttrprise austrian daredevil, felix baumgartnee becomes the first skydiver tt break thh speee of ssund... in a 24-mmle-high jumm from a balloon. balloon.baumgartner reached speeds oo 8-huudred-33-point 9 miles an hour.he ell short oo the ffee-fall átimeá record... by about 20 seconds. &pas we've been saying for weeks... this was a risky ump. thin atmosphere... he could have lost consciousness..buu still... baumgartner said death dii not scare him. 55-110 "weel dying as always been part of my life- because as a base-jumper youualways face death on every aseejump. thhreforr it is importanttthat you do your homeeorr. because have to have confidence in the team, in oor skills and yourse" yourself."ttis jump may leaa generation of spacesuits... that could ppotect asttonauts and prrvide an escapp from spacecraats. & ccming up... it's gone viral....with m

customers said that they already owned a computer. and if you think about it, that might make sense in the early days of our program because we all know that the major barrier to broadband adoption particularly in low income neighborhoods is a whole bucket of digital literacy skills and issues. people don't understand the internet, they don't know the value of the internet, don't know how to use the internet, don't know how to use a computer, they're afraid of the internet. and it would make sense that early adopters might be families who already had a computer, who might have past experience with the internet, and so we may be in the early days of the program, we may just be hitting a population where the computer hardware is not necessarily the major impediment for those families. but we're, we're obviously concerned about it. we keep looking at it. we're worried about the price point, although there doesn't seem to be any evidence that the less than $150 price point has been a problem. we are worried because in the internet essenti