customers don't buy more stuff. it is that simple. the customers have to trust them, like what they are doing, and keep buying more stuff. emily: how are the trade issues geopolitical, macroeconomic impacting salesforce? >> they don't do much business in china. they don't have hardware components coming from anywhere, but what does have an impact is on people's confidence. if the ceos start worrying about a macro slowdown, people could pull in their spending on software and that could be an issue. emily: thank you for the additional context. we will see if we find out more about tableau. meantime, another social media crackdown tied to the hong kong protest, this time youtube. it has disabled 210 channels intended to spread disinformation about the hong kong protests. earlier this week both twitter and facebook suspended account backed by the chinese government used to undermine the protests. youtube said the activity was consistent with the coordinated china-related behavior discovered on facebook and twitter. all

they pay less then bundled customers. when electricity cost is a customer concern, clean power s.f. should be the preferred choice. we are discussing with our communications folks how to ensure that our outreach improves customer's trust that when we say we are competitively priced, we aren't steering them wrong. we have some work to do their. the second item i want to report to you today is with respect to our efforts to secure long-term power supply commitments. yesterday we issued a new renewable energy solicitation inviting renewable energy to clean power s.f. and to customers from new or operating renewable energy resources located in northern california with a preference for energy and resources located in the nine bay area counties. that is what we have traditionally characterized as our local resource area. we are inviting bids with a minimum annual energy deliveries of 50,000-megawatt hours a year. that is -- that would equate to about the annual energy from a 20-megawatt solar project, for example, and a maximum of 600,000-megawatt hours per year, which equates to about a

continues to serve customers successfully, meeting our customer needs and our regulatory requirements. we conducted our last nature auto enrolment process this past april, so it is a good time for us to recap our overall program enrolment. we also want to share with you what we heard from the customers to opt out and why they chose topped out. our program popped out percentage over the life of the program, from its may 2016 start , is three-point for -- is three-point four%. we experience in 96% retention rate. that is 6,300 accounts electing to receive 100% renewable like electricity from us. at previous meetings, you've asked us to bribe information on the reasons customers opt out the clean power s.f. program. we had approximately 280,000 customer accounts enrolled during the april enrolment period. about 10,000 of those folks opted out. customers that choose to opt out of the program are asked why. the primary answer it if -- primary answers given or rate or customer concerns, dislike with being automatically enrolled, and declined to answer. we are required by state law to automa

the huawei situation doesn't apply to every customer and partner there. and from our perspective, as parts of huawei we compete with and those parts, software, we have a better solution so we can obviously showse customers where vm will overlap with huawei, virtualization provides you freedom. that's good. but for the manyot and the most important thing is assuring them that you will support them, that the software will continue to run, and that you will be with them through tough times and good times. and that's what i sought to do with customers and partners. >> there will be so many different segments of the tech industry, watching this closely. i think about apple, 20% of their revenue comes from china. i think europe is more than 11%. >> less than that. we don't have as much, we're not as exposed. >> i think of the semiconductors, stocks were surging, based on some movement with micron and huawei. and it seems as if the chinese government is going to insist the u.s. lift the ban as part of the trade truce. so i'm wondering, this offer is an opportuni

the role customers -- the rural customers are a small customer base themselves and are limited in theirnd capabilities and resources, so we help fill that gap. scarlet: a headline that crossed a couple minutes ago is u.s. prosecutors are investigating huawei, potentially expanding their probe beyond existing criminal cases against huawei. caroline: this wraps into the issue of stealing intellectual property, which is the main accusation. i want to ask you, mr. da nks, the new additional instances of alleged technology theft -- is this something that is new to you? how are you responding to prosecutors? are you in touch with prosecutors in the u.s. government? tim: i can't really comment on ongoing litigation. i believe that information is related to those investigations. what i can say is huawei is a leader in ip. we have over 90,000 patents globally. we have 20% of the global 5g essential patents, and we are a proponent of fair and equal licensing and so on. we license over $6 billion worth of ip from other companies, and we also sublicense our ipo to -- -- our ip to other companies. a

then custom. mary: that's what we are. lemonis: you're not any of the first two. mary: i just feel like we're custom and high-end, and i kind of want to stay there. lemonis: all right, i'm gonna take some time to just kind of look at this. steve: okay. lemonis: i'll see you in a little bit. -okay. thank you. -steve: thanks, marcus. lemonis: today, i'm meeting the graftons at one of my favorite restaurants in miami, joe's stone crab. i have a lot of good memories here, and hopefully, after today, i'll have one more. do you feel like your business is run right today? esteban: no. [ laughs ] lemonis: your dad said no pretty quick, didn't he? steve: well, no. there's always room for improvement. lemonis: you know, generational businesses sometimes don't succeed. second generation has a failure rate of 60% or 70%. third generation has a failure rate of 90%. mary: wow. lemonis: and so it's always very dangerous for me to think about investing in "a," a cyclical business, which is the furniture business.

i nueva dedicated customer team. we provide dashboard tool so they can see the status of the count, we have dedicated team that will follow-up in the more serious cases. we make you mitigate the email and allow them to respond and provide details via e-mail. as of right of ways in which we try to always communicate and to receive communications from our sellers. i'd be happy to follow and provide the full examples for details of for you as well. >> if you could i would appreciate it. it's important we keep good paying jobs in our community is. too often hear that retailers, manufacturers and suppliers have an uphill battle you to anti-competitive prices online. numerous reports identified instances with online platforms price goods significantly below cost over the long-term, threatening mainstream businesses and other retailers who can't compete on those terms. the retail industry leaders association notes although intense competition is a hallmark of america's retail industry, the absence of competition elsewhere i

too they want to know how customers tick just as amazon does. in seattle amazon is testing a process that may soon go global. simply go to a store. environ out shop. being monitored and wander out again. 3000 of these stores are expected to open next year. at amazon pick up customers can go and fetch their online purchases. hand of the treasure truck will take the online offer of the day to individual districts. amazon book stores even sell books offline amazon also owns the world's largest organic market chain as well as its own fleece but their craft. amazon already sells insurance and medication operates publishing houses and fashion my bills payment systems and cloud services and produces its own films and television programs it penetrates areas of our lives and collects data in the process everywhere. it's my jeff bezos the richest man in the world reportedly earning $100000000.00 a day as a hobby he has his own newspaper the washington post. his company blue origin is aiming to launch 2 wrists into space. he's built a huge mechanical clock

get i've had many packages get stuck in customs, and to the dismay of my customers they must travel in person to pay the required fees before collecting the item. in some cases the cost can nearly the double the price of the item. this is a hindrance to sharing my work with the world. a few customers have even refused packages due to extra taxes and duties. in those cases i find myself having to refund the item including the shipping cost or risk entering a a negative revw which can make or break a business like mine. de minimis customs exemptions are the single greatest tool policymakers can use to help small and micro businesses export their goods. they enable my packages to move quickly across the border, which is especially important as customers expect faster shipping times. with plenty of customers in canada and mexico i encourage to see the usmca would increase them in his thresholds for both of these trading partners. the u.s. de minimis threshold is also important to my business. in addition to explain my goods also import many of my supplies. i import my opals from a suppl

they don't generate illegal robocalls, their customers receive them. its a companies in the middle you have never heard of. who sole purpose is to create a platform to originate millions of calls or to deliver traffic from one carrier to another. most importantly, in addition to these companies here, these are not the company generating millions of robocalls, it is their customers, it is their networks that are being abused. who are those intermediate companies that originate or allow blindly millions of these calls to go over their networks without doing anything about it. those are the ones that is most important to get the message. a.g. stein: anything else? >> you mentioned something about holding companies accountable, if they allow these calls to come onto their network. i'm wondering what kind of laws you have -- in general, what kind of laws you would apply, how you would go after them. a.g. stein: a great aspect of what we're trying to do today is shine a bright light on this sordid industry that exists in the darkness. they are able to make a

we spoke to several customers that had to wait. and this is what they had to go through. >> the biggest line i'vever seen. really long. went all the wait pretty much to the plane and they had us hold about 30 minutes before we got off the plane. said nobody could get off because the system was down. we're picking up relatives from germany and we just texted them just a few minutes ago. it has been like 2 1/2 hours since they got off their plane. he told me it's still going to be another half hour. we're looking at about three hours. >> now, let's keep in mind travelers were being processed which led to those people having to wait in line for a long time. a spokesperson said the system issue did not lead to any flight delays here at sfo and, of course, we've seen that many people had who wait and many people were aggravated for. the u.s. customs and border protection also reported the outage be didn't seem malicious in nature. as of yet. luz pena abc7 news. >> luz, thank you. >> let's turn to the weather and another scorcher in the

as customs and border patrol assets were being shifted from customs to border go ol we saw crossing times from 25 minutes up to nine or 11 hours for extended periods of time. so the immigration issue to us was affecting trade and we saw supply chain he and our ability to deliver on behalf of our customers. that was the point i was trying beginning but here was connectivity in our view. > those wait times were --.reased >> i have seven minutes before the vote. don't worry, i'll be on time. i have been on a trade hearing, and i've been through a lot of trade hearings dating back to nafta, that's had a better panel than representing all segments of the american economy and industry. thank you all for coming. have made excellent statements. feather in your cap with regards to that. i wish we would quit beating up nafta. remember the days, when the great chairman of the sometimes -- agricultural ommittee, the ranking member had the distinction of doing that. we worked terribly hard on nafta. take me to florida, he ould take me to texas where there was some opposition. he would say i'm a little

just the perception of the customer and some of it is about the age of the store, of course. how new are you to the customer. >> i thought home improvement was not in the sweet spot right now. >> it's not. >> but home depot had great numbers. >> home depot succeeded because the professional person that goes to buy that kind of stuff always goes to home depot. that is what drove their numbers this time. they had a tough time in lumber. lumber prices are down >> mortgage rates are down >> we aren't building houses at the rate we needed to because there is nobody to swing hammers. home depot turned a great number anyway >> you have to look at every single retailer. how about tj i don't know about them, tjx reported, too. >> they actually had softer sales than we expected they were still up not everyone reported stronger, comparable sales the home goods division sells home feurnishings and decor was flat i understand execution issues there and some supply chain problems what is interesting with the tjx is two-fold. one when it comes to tariffs they're a little less directly impac

we exist in the sales force ecosystem and try to help customers get better data from what their customerst. they're big systems of record, they provide you a lot of operational data where survey monkey competes and thrives is delivering for customers how am i doing, what can we improve upon that's where we're selling a solution into the sales force ecosystem and partner with sales force in a productive way. part of the reason they bought into our i.p.o. last year. >> i know you're focussed on enterprises and businesses would you ever get into for example gathering data and surveys for politics >> it's a good question. we really took a strategic imperative about two and a half three years ago to step up our enterprise game. this is a company that's thrived going direct to end users and built up a paid customer base of almost 700,000 people over the last three years we elevated our game today it represents 20% f on our business we're now growing 20% year over year we use politics in a fun way to help get a beat on what's going on in the world. like we ask questions about are you interesting

this effected 61,000 customers. pg&e has two crews working on projects, and they did not take the proper steps. >> that protective measures failed, so the power went out and caused an outage. >> reporter: so is more of a human error? >> yes, it was internal with pg&e. we really appreciate everybody's patients. >> reporter: the outage affected the sheriff's department. typically you get 12 calls at this time. what was the case last night? >> they fielded 68 911 calls. >> reporter: they answered each and every call during the outage. many of them were for alarms going off. and some of them were people that have medical equipment that needed electricity. homeowners said that they learned a good lesson as well to know what to have on hand for potential upcoming outages. >> it definitely made me think i should have so much frozen food in my house. >> reporter: canned food maybe? >> exactly. and to know were all of the shutoffs are. >> reporter: pg&e says that it is a planned outage, you will get a notice about 48 hours a

, to have predictions and make a better customer experience around knowledge.or example, if you had a challenge at some particular way and fedex is high quality, high, high quality if there were a challenge, an agent can help you by bringing relevant information recommended by einstein to drive a better experience there are a million use cases of einstein just like that in many, many industries. >> i've used einstein. it is rather amazing as a client of yours it is predictive in a way i've never been able to get before. before you had to throw 100 darts. there's no more dart throwing with einstein. it's terrific. >>> let me ask you about something mark first put in my head and my daughters. impact per share, i.p.s., what you guys have done lately in order to be able to demonstrate that business is the most important force for change in the world today. >> well, jim, we've been a values based company for 20 years. we're purpose built. our values are very important to our culture. companies actually want to do business with us because of our values i hear this co

we're very proud customers of custom ink.keep coming back to custom ink because of the quality of the product, the customer service, and the ease of use. that moment you walk in the office and people are wearing the same gear, you feel a sense of connectedness and belonging right away and our shirts from custom ink help bring us together. - [announcer] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com >> dagen: we have this alert to bring you from congressman sean duffy, from them. can't feed just a short while ago announcing on september the 23rd that he will be stepping down from his position in congress to focus on his family. duffy says that -- he is married to fox news contributor, rachel campos-duffy, you will know from all the shows on the news channel. congressman duffy rode on facebook earlier, "we have learned that our baby, due in late october, will need even more love, time, and attention due to complications including a heart co

these products help ensure clients target the right customers and make marketing more targeted. spot's latest quarter was fa l no, ma' -- phenomenal it's too late to buy this one but if you can get a nice pull back, it's worth owning but if it did pull back, i bet someone would like to buy it every growth stock manager out there, hub spot. how about one that's stumbled recently, new relics new relics is problematic. they help clients make sure web pages and apps are working collectly. i don't know if you're on the mlba one constantly looking at it anyway, they have issues -- we beat the red sox last night. 3-2. as soon as they pop up, they can be fixed asap. great story. when new relic reported the quarter, it was tough. it lost 29% of the value of the single day since then it kept falling it's lost more than half of the value. i'm a big believer in the ceo but we got to hear from him before we hear step up and buy new relic. here is one we had on recently it's hard to keep track of called 59. it makes cloud context center software basically, they are trying to make physical cal

managed to expand its customer base that revenue remains below expectations also coming up it would be the world's largest economic block was $3.00 trillion dollars a conference in ghana wants to breathe life into the african continental free trade agreement. welcome to do business africa. good to have you with us. and one of africa's most talked about e-commerce companies presented a mixed bag off quarterly results today dimia technologies which is listed on the new york stock exchange reported a net loss of some 67000000 euros in the 2nd quarter while the number of active users was up 1600000000 from a year ago. tumbled to 12 percent following the earnings announcement. it has often been called he african i'm a zone the online retailer jew media sells a broad variety of goods founded in 2012 and listed on wall street in 2019 the company boasts 4 and a half 1000000 customers in fast growing markets such as the nigerian capital lagos until now traditional brick and mortar retailers have held sway across the african continent just one percent of goods are sold online. with the ins today

customers.eauty of what we are seeing is the modeling vision -- it helps manage the risk and helps make sure that there is diversity so you have more resilience if there is a shutdown. the core is physically going to move closer to the edge, the separation is going to be maintained with the security enhanced as 5g rolls out. >> do you see any progress with your meetings in australia? >> the australian government spoke out that they are not making a change in the policy. i think we have to remember there is a geopolitical environment with the u.s. china talks. the u.s. or poorly encourage the australian government a year ago to block huaway from the 5g network. there's no chance -- or in reports like that -- we would be shocked if they said anything different than what they said. >> there seems to be an image problem with huaway. we are seeing allegations and violations. we have seen several accusations from different companies about huawei fueling trade secrets. how do you convince the people th

the customer first.r first. over half of our customer growth today has come from direct referrals from customers. we are looking at these pictures and it paints a very lovely lifestyle of nice things to do. others have tried and failed to do this concierge service. if you are paying $3000 to sign up, and the stuff does not come cheap, the expectation is up here and you have to deliver or you will have annoyed customers. how do you make sure reality matches expectation? that is a very good question and it is the most difficult part of what we do. customer expectation is higher than it has ever been. we absolutely try to achieve it. first of all, any supplier, experience or destination to make it onto our platform has been vetted and vetted by a human. secondly, we stand behind everything we are selling. it is so easy if there is an issue to return the product to amazon. so we own that experience. if you arrive at a hotel and the room is not ready, sometimes these things do not go as planned, you can messa

and within customers are seeing what their pin is.thin customers are really going to the experience. they not get an imprint? it isn't csi, it doesn't work that way. so a photograph? ifi go higher, they go, yes, enough pixels there? that won't work. on a glass, like police evidence kind of things? the powder? that doesn't work. no, sorry, your television dreams are shattered. if i find somebody has got my money but they shouldn't have, will you give it back to me? you can always block your card... is that a yes? we review on a case—by—case basis. that a yes? we review on a case-by-case basis. right. i've got sort of like a card reader and the ca rd sort of like a card reader and the card itself. i'm going to need that little black box to kind of register my thumbprint onto the finger print reader. i've been invited to take pa rt reader. i've been invited to take part ina reader. i've been invited to take part in a three—month trial. the small battery and the reader is enough to power the card. after seeing my thumb from five different

confidence, but saying nonetheless that customers are continuing to invest in digital transformationdid you really start to see this, or was it just throughout the quarter? and as the quarter progressed, how did it change? >> yeah, sure, as i said yesterday, my prepared remark, we saw throughout q3 an uneven market with a little bit softer demand, and i commented on this at the end of q2 we saw already that in the last month of our fiscal year q2 and that continue and carry on through the q3 quarter that said, you know, customers correspondent to affi continue to affirm the need for digital transformation and take advantage of the explosion of data we see around us, which ultimately is the core aspect of how they arrive to the business outcome. so obviously the uncertainty create a little bit of a pause it takes a little longer for them to make -- that's what we saw in cycles. >> it looked from margins like you're not doing discounting trying to kind of nudge that process along. is it just a matter of the process taking a little bit longer because of that uncertainty, or is there a c

. >> the partnership gives police potential access to customer videos and jamie yuccas shows how guarding your home could compromise your privacy. >> somebody is breaking into my house. >> reporter: the home surveillance camera from ring captures crooks in the act. everything from home break-ins to stolen packages. >> you can stay informed with alerts in your community. >> reporter: ring offers the neighbor's app which lets customers know when and where a crime happens in their area. it works in conjunction with the so called neighbors portal used by some 400 law enforcement agencies to request customer videos that might help their investigations. the ring ceo, jamie seaman off. >> my goal is to have every law enforcement agency on the police portal to help communities come together to make things safer. >> we will see beming an inform on neighbors and neighborhoods. >> reporter: andrew ferguson is the author of the rise of big data policing. >> there obviously will be potential problems with who gets targeted in the neighborhood apps and that could be troubling. what could happen is ther

be afraid of our customers.hose are the people we have to pay attention to. >> tonight, a cnn special report. >> i can guarantee you one thing, it will be fun. >> "the age of amazon." >> how has the retail industry changed during this rise of amazon? >> well, you have this sort of great white shark that's always, you know, kind of looming offshore. >> great white shark? >> well, this thing does and can eat everything. >> despite holding only a small fraction of global retail sales, today amazon takes claim for nearly 50 krencents of every do spent in e-commerce in the united states, an astounding market dominance. you've called what jeff bezos has built a miracle. >> absolute miracle. it's one of the great -- maybe the greatest before he gets all through with it. >> legendary investor warren buffett even called himself an idiot for not investing in amazon earlier. what is it about jeff bezos the man that has made him and amazon such a success? >> i wish i could give him a blood test or something. >> you want to

as customs and border patrol people and assets are being shifted from custom to border patrol, we saw crossing times go from 45 minute stop to nine to 11 hours for extended time. the immigration issue to us was affecting trade and we saw the slow down the supply chain and delivering on behalf of our customers. that's the point i was trying to make in the beginning. in those times were increased because of differences in policy because otherwise the border crossings would be much more effective. thank you. senator brown, seven minutes before the vote. so don't worry about being on time. >> i do not think that i've been in a hearing dating back to better panel -- so thank you all for coming. i wish we would k quit beating p on nafta. when thethe days chairman of the sometimes powerful house agricultural committee, i was the ranking worked-- and he terribly hard on nafta. florida andke me to he would say, where i am a little mixed on nafta, but there is this guy from kansas and he said, let him talk. we had a good time. if you look at the progress of several decades that followed, they h

first are railroad customer requirements for interoperability and specifically the software updates that will look at the file size and also with another update to double the onboard capacity these and other software upgrades to have closer stakeholder collaboration are intended to continue their plans for interoperability to enable more efficient operations. second committed to delivering for our customers where lab tech has the majority of a major system integration. building on our experience including the early work in california the first passenger railroad to complete interoperability receive certification to support customer agencies for one revenue service and to achieve the safety plans and the interoperability. and in summary lab tech is dedicated to fulfill his commitments to enable full interoperability across the rail system we are achieving closely with our customers to continue the improve performance and working directly with passenger railroad customers where we have a leaning system integration role. into the future ptc is an ongoing commitment for all stakeholders

but -- it did cause a delay for customers going through customs so they are trying to catch up. video taken by passengers after they landed at dulles and o'hare. thousands have to go through customs and at a slower pace since computer were down and some were produced by back-up computer systems or manually and worried passengers about connecting flights. >> we landed and at first we were told that there is just a little delay, there is a problem with the computers getting off. so maybe ten minutes or so. and then some time passed by and the pilot came on and said it will probably be around 30 minutes. >> we did scan so i'm not sure. and when we get to the destination, it looked like there wasn't a computer. i think they said they were using a back-up. >> reporter: fortunately no major delays reported at sfo due to the computer glitch and u.s. customs said it appears the cause was not malicious. so travelers just need to be patient as they sort this all out. reporting live at sfo, i'm sharon katsuda, nbc bay area news. >> thank you. >>> a san francisco judge under fire for releas

one of which is looking at expanded hours of operations for our customer information officers. as you know, we have one of the most robust social media and customer information systems in the country integrated into our control center, but as we prepare for the warriors and as we prepare for more focus on late-night activities, there is a need for increased hiring. so that is something we are currently investigating. and then looking at yesterday, we also had a pretty significant two-hour delay in the subway. it was related to another incident that we had on the night of august 15. we are still investigating it, but it was in the same area where we had the major overhead wire down at the end of april. it does kind of initially appear that there is some relationship in how those repairs were made. so we went in last night. we've made adjustments. we believe that the area is now stable, but it's something that we will be watching very closely and i will report back when i have more information. i apologize that we're currently in the middle of that investigation. that being said,

lauren: is that customer increasingly female.ecause more soccer moms, in quotes, are buying trucks. are they buying the f-150. >> we have a great base of customers and i have a lot of friends that are f-150 drivers that are female and they love being able to be in a pickup truck, that power, that stance, that ability to do all of the things that any of our customers would be able to use it for in terms of productivity and capability and it just provides so many features also along with the vehicles. cheryl:.lauren: i know ford isg big investments in electric, big investments in autonomy. when will we see an all-electric autonomous f-150. >> we're still working on that. we're very much committed to both of those. for electric, we're investing $11.5 billion to electrify some of our most iconic vehicles, f-150 included. i'm working to make sure we bring this to market with the best power and capability for our customers. lauren: linda, thank you for coming on. >> thank you. cheryl: taking a look at markets this friday, ahead of the

and many scans it's delivered directly to the customers table. maybe a future we would like to poolside where is the y. sees in the red on the table and then you can very easily to communicate the ways of the device but even much more funny. the founders shang young a publisher the shy drop out started with the snack bar 25 years ago now he and his wife are billionaires their empire is worth more than burger king and he says he doesn't spare any cost on good staff. people for the rich who do move from the search zone to others less such kind of a new open the restaurant was so instead of 4 we had. multiple in fact we have less people we need more people in progress at any rate the food is delicious that heidi loud there's only hotpot a kind of fun do a chinese national dish and that in all variations and with everything the customer desires. as a business update you from me in the team as always thanks to keeping this company . gentiles and years of human history will soon disappear underwater. the time hassani jason southeastern turkey was funde

everyone hates customer -- >> i did read that article >> okay. do they hate five 9? >> absolutely not. you know, that's the problem that we're fixing. this is the problem that everybody has, right you call into a call center, give them the run around, you can't reach somebody and why is that it's because of these old legacy on premises systems, too complex, too expensive and hard to maintain. that's what's really driving the success you saw with five 9 the last quarter >> so, i am an estee lauder associate and i am concerned there was an issue involving some sort of manufacturing issue, it was cleared up immediately. people were concerned whether they have something that was wrong with the product what does five 9 let me do that i couldn't do if i just hired a bunch of people very considerate and nice >> it's all about intelligence when you think about you as a consumer when you're calling into a brand, you want to get to the right person as quickly as possible finding that right person is critical finding the person who can answer your problem, estee is a customer o

we can't be doing the custom game.eve isn't falling back to his bad habits where he would let a buyer of a product just drive the process. [ chatter ] we're all in the back room! "this is the product we make. we know it's awesome. we hope you buy it. thank you." pat: well, it looks good. you guys did a great job. steve: thanks. so, what, would you say -- 5 units, 10 units, 15? pat: what's the price point on this unit today? steve: all right. so, the price on this one is $79,000. it does have a couple upgrades. pat: you're ordering multiple units, then what does that do to the discount? steve: when you're buying half a million dollars, you've got your discount. when we get over $750,000, if we get an order past that, we will increase the discount. and then, if we get past $1.5 million, we'll increase the discount even a little bit more. lemonis: retroactive. steve: retroactive, right. lemonis: and so, does that seem like an arrangement that we can move forward on? pat: absolutely. lemonis: awesome. pat: yeah. the relati

together the couple came up with a plan to win a major customer. with a little luck they might soon reel in a really big fish. may try one of germany's largest grocery chains has expressed interest. it's great to be in touch with a huge store like metro. grow. both now we have to make sure where well prepared for. but 1st moment needs to prove that his product is up to par with the high standards metro sets for hygiene. visit. they want evidence of the company in senegal and his to hygiene regulations that all staff is trained regularly. and they want to see what the hygiene standards are like. everything being disinfected regularly. how often is everything cleaned i need if they want to see a schedule. can we manage that. well let's drop the plans 1st and then we'll know. the bureaucracy alone is a huge challenge without it to support the flood of papers would be sheer unmanageable. and day to day life beyond obscure bureaucratic formulations and germany's obsession with certificates most content living in germany but even after 10 years he doesn'