there's some basic things that i think we need to -- customer service standards that we want to promoteand tell the customer that it's happening. there's reasons why people make choices. if you can't compete on price, you have to compete better. you have to be the most knowledgeable drivers, the cleaner cars. all those things. that's what we have to look at those sort of things. that makes a difference, right. i was sitting in a hotel room lobby downtown in the people were waiting forever for their ride share car to show up because it didn't know how inform get to the hotel because of the one way streets downtown. they asked the front desk, should i call a taxi. they said no, you want to not use a taxi they're dirty. i was horrified. i said to the people actually, you would have a taxi already. you would already be gone if you took a taxi. the problem is, there's a two-way street for all the things that we didn't, the mistakes we might have made or miss judging of the industry overtime. we need you all to be participants with us because consumers do have choices and we have to act as if

we just upload out logo and if we have any questions, customer service is there to help. team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com heather: first it was ted cruz, then mitch mcconnell and now you can add senator bill cassidy to the list of republicans harassed by anti-kavanaugh protesters. >> are you okay as a person to go ahead and accept an uncorroborated charge -- >> carly shimkus with serious xm 115 has reaction to the new revelation that the democratic billionaire may be funding these attacks. >> senator bill cassidy may not have gone in her favor. some protesters were effective, jeff flake asked for a 1-week extension and called for an fbi investigation after he had a run-in with protesters in an elevator. mitch mcconnell faced a similar confrontation at the airport and in both instances the women involved were part of an organization, nonprofit organization that receiv

he takes customer service to a whole new level. >>> pizza.mething else we are serving up piping hot. the temperatures. and then there is next week. the forecast is coming up. as we look live toward the golden gate. bay area... the mega millions jackpot has soared to one billion >>> $1 billion. lottery fever has a hold on the be area. the mega millions jackpot has soared to $1 billion tonight. people are snatching up tickets in the hope of winning big. >> kpix 5 , andria borba is live. >> well, she is speechless. that is a lot of money. you when $1 billion, what do you purchase? the first thing. >> at two bedroom house in palo alto. >> the near money is gone. >>> we have clear skies and a little he's. a beautiful weekend on tap. then, the other direction as we get into next week. some low clouds around the area are moving in. in the meantime, a beautiful finish to friday. as we look south from the tower cam. we came up a couple of degrees from yesterday. concorde, 86. oakland, 76. san francisco, 65. san jose, 78. santa rosa, 80 degrees. the nu

in the meantime, we'll continue to provide clean, reliable and affordable service to our customers. clean power sf continues to offer generations service that's is about 2% lower cost than pg&e. so customers are receiving savings today for a product that is cleaner and reinvesting in our community. i'm happy to take any questions you may have. >> commissioners -- >> i'm not sure if it's a question or a comment. i appreciate your presentation. >> thank you. >> this was a business risk that we knew was out there. >> correct. >> so while it's not good news it's not exactly a surprise. i would like to see it as soon as we can. an analysis of basically the impact on the enterprise financials. in this case, it's the c.c.a. enterprise. i know your doing this because you put an answer to the questions you talked about without doing it. i would like to see, in whatever form is most useful, an analysis from a long-term standpoint what it does to our business model. >> thank you, commissioner. anything else? >> is there any public comment on the general manager's report at item 8a? seeing none.

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i still do enough customer service to stay in touch with what's real. it's not like i was doing ten years ago and, yeah, bear in mind that whenever you're dealing with a customer service rep, you're dealing with someone who has a taxing, stressful job, and even when you're getting stressed, try to give the customer service rep a break. [ applause ] >> so on any given day, if i'm having an issue with something on craigslist and i pick up the phone and call a number at the bottom of the screen and the craigslist site, i might get you? >> not these days. >> okay. >> what happens is typically people will find me through e-mail, through social media, that kind of thing. and typically, i gather enough information for the mainline customer service team and i'll pass it on to them. >> why is it important to you to stay involved in that way? >> i've seen company founders oh, have issues in two different ways. one is founders syndrome. people who are good at starting something aren't good at continuing it. that's why in 2000 after people helped me understand that

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customer service is the number one. i have letters from my district , veterans who used to write me and efficient the way the operation works now. the hard part is just starting. no journey starts at that the first step. we took the first step with secretary wilkie and he has taken the step of making veterans care and the importance of veterans a number one priority. we have lots of changes to make but we are working on it. if you ask anyone sitting here in this audience if there's another problem that need to be addressed, i spent a lot of time sitting with you. i've been working on it and i want to commend the committee, every member. at one time or another i've talked to each one of them. every one of them has been supportive and wanting to find a way to do that. i probably talk to the secretary a month ago and bounced various ideas off of them to see where we could come to some sort of conclusion. the reasons he has been opposed, anybody who is not, we need to get to it with you together as a committee. the veterans

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operating the railway, regardless of who owns it, is to manage it in a way that delivers excellent customer service up for tender again soon, but with rail fares set to rise further injanuary, the next operator will need to prove that travellers‘ hard earned cash is being put to good use. joe miller, bbc news. now we're being told to eat less meat to help tackle global warming. but it seems our sunday roasts and steak dinners are safe in the hands of the government's climate change minister. claire perry has told the bbc that politicians telling people to eat less meat smacks of the worst kind of "nanny state advice." here's our environment analyst roger harrabin. burping farm animals are a major source of greenhouse gas emissions, so cutting down on meat is one of the simplest things we can do to protect the climate. one report advises no more than one meat portion a week, either as steak are cut into strips to flavour meals like stir—fries. will the government pass on that advice?

operating the railway, regardless of who owns it, is to manage it in a way that delivers excellent customer service value for money. the west coast franchise is up for tender again soon, but with rail fares set to rise further in january, the next operator will need to prove that travellers‘ hard earned cash is being put to good use. exit polls emerging from the election in bavaria, in southern germany, suggest that chancellor merkel‘s regional allies, the christian social union, have suffered big losses. the polls — if correct — suggest the greens could have doubled their share of the vote since the last election — with the populist, anti—immigrant party alternative for germany, likely to come in fourth place. the csu could be forced into a regional coalition in bavaria — a setback that could further complicate the chancellor‘s federal government. let‘s get more on this from our correspondentjenny hill, who‘s in berlin for us. when we spent an hour ago you were waiting for those exit poll results. what do they say? they are usually pretty accurate of an indication of what has taken place in the po

we just upload our logo, and if we have any questions, customer service is there to help. - [male] customas hundreds of products to help you look and feel like a team. get started today at customink.com. >> shannon: three weeks until the midterms. the midterms. shannon: three weeks into the midterm elections 700,000 early votes have already been cast as they crackdown on misinformation in theut latest effort ahead of them in terms to tell the news agency the company will ban misinformation of voting requirements or about long lines at polling stations. the g.o.p. is pushing back against reports they cut ties over the republican congressman and then to tell the hill newspaper at spending $3 million in his district and he lost is in a tight race with his opponent also tonight to begin organized and energize "the washington post" of a conduitt for contributions four.5 million that is up from one.5 million with 2 percent women. t the washington examiner saysti it has obtained e-mails that they once had which is to protest the iraq war. san francisco voters will decide on a new tax tohe produc

like the ones we teach here, every day. and customer service are critical to business success.ig corporations are making and just got a huge tax break. but the middle class is struggling. prop c is a common-sense plan. the top 1% of businesses pay their fair share to tackle homelessness for all of us. companies with revenue greater than $50 million pay, not small businesses or homeowners. the prop c plan is supported by the democratic party, teachers, and mental-health professionals. vote "yes" on c. big corporations pay for it, not you. >>> welcome back. much had changed for the jessee clan in the years since jack jessee had been stabbed to death. his wife sandra moved to arizona to be near her son tom and his murder investigation once big news had gone cold. now there was a new detective on the case and as he began to dig, he uncovered what looked like a clue. a single name scrawled on a slip of paper. could this be the key to finding jack's killer? here's keith morrison. >>> after five years and a string of homicide detectives, the jack jessee murder case had become a game t

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that it never >> providing excellent customer service to each other so that we can succeed together. because we're a small division out here, and we're separated from the rest of the p.u.c., a lot of people wear a lot of different hats. everyone is really adept not just at their own job assigned to them, but really understanding how their job relates to the other functions, and then, how they can work together with other functions in the organization to solve those problems and meet our core mission. >> we procure, track, and store materials and supplies for the project here. our real goal is to provide the best materials, services and supplies to the 250 people that work here at hetch hetchy, and turn, that supports everyone here in the city. i have a very small, but very efficient and effective team. we really focus hard on doing things right, and then focus on doing the right thing, that benefits everyone. >> the accounting team has several different functions. what happens is because we're so remote out here, we have small groups of people that have to do what the equivalent are

region of france and they use the same traditional method of wine making data from britain's customs service shows champagne imports for the last twelve months of fall into an eighteen year low that reflects in part the pounds fall against the euro since the bricks at referendum but according to british wine makers it also shows the growing reputation of their product. it's quite exciting to see an industry so young being so successful so quickly and people are people are curious as to what we're doing down here in the southeast of england and more and more people are trying the wine and being surprised and delighted by the quality of what's in the bottle. but once britain's exit from the european union is complete grape growers face a looming problem a shortage of the seasonal labor force that's necessary for important parts of the great growing cycle is there surely harvesting early autumn and pruning in the winter months at the moment teams of most eastern european workers come in to do these jobs. yes it's an issue in terms of great supply and the wineries in the u.k. it's a big issue in

we just upload out logo and if we have any questions, customer service is there to help. ng our team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com julie: rick scott vowing to protect people with preexisting health conditions as he fights for senate seat, slamming his opponent saying bill nelson's record is concerning. >> you shouldn't be denied healthcare insurance if you have a preexisting condition. here's the difference. senator nelson was a statehouse member, state insurance commissioner, congressman, bill nelson has never done anything for healthcare other than the costs go up, deductibles go up, premiums go up and copayments go up. heather: polling numbers show nelson leading scott by half a percentage point. healthcare plays a political role, donald trump unveiling a new plan to cut medicare drug prices today. according to politico costs could drop 20% saving medicare $17 billio

we just upload our logo, and if we have any questions, customer service is there to help. - [male] customndreds of products to help you look and feel like a team. get started today at customink.com. my twin brother jacob has an autism spectrum disorder i remember one moment after being at school all day and i remember him getting into the car just balling... and saying: "mom, i have no friends" "why don't i have any friends?" it broke my heart. ♪brother let me be your shelter♪ ♪never leave you all alone that was the moment when i realized that i needed to do something about this. i needed to make a difference in his life. go! and i knew that if i could help him find a friend, i could help teach other people that including people with differences is the right thing to do. ♪bring it home ♪brother let me be your shelter♪ that was the inspiration behind my non-profit "score a friend" educating people to include the people with differences is so important because when jacob's included he feels like he can succeed in life and he feels like he actually has a purpose. ♪..home lou: the poll questi

we just upload out logo and if we have any questions, customer service is there to help. gether in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com heather: time for the good, the bad and the ugly. and adorable puppy asking for help picking out a halloween costume that will get you the most treats today, reagan testing out a lion, pumpkin, pirate, mickey mouse and firefighter costume. that video going viral. now the bad. trick or treat, be on the lookout for a halloween county heist. >> all the candy all gone. >> 86% of parents say they are guilty of stealing candy his mom and dad eat a quarter of their kids halloween hall. the ugly. from treats to tricks. a college student brings alawite horror to campus. [laughter] heather: the student terrorizing classmates with this bodysuit in nebraska. that wraps up this hour of "fox and friends first". thank you for joining us, have a great halloween. "fox and

we distributeus, i'm the owner environmentally-friendly and customer service are critical to businesss. and we've grown substantially. so i switched to the spark cash card from capital one. i earn unlimited 2% cash back on everything i buy. and last year, i earned $36,000 in cash back. that's right, $36,000. which i used to offer health insurance to my employees. my unlimited 2% cash back is more than just a perk, it's our healthcare. can i say it? what's in your wallet? each of us is different. and each cancer is different. how it reacts, how it evades and adapts. and how we attack it. that's why at cancer treatment centers of america, we use diagnostic tools that help us better understand what drives each person's cancer. this is what we mean by outsmarting cancer. and for some, it may uncover more effective treatment options. like christine bray. after battling ovarian cancer for several years, her test results revealed a potential treatment not considered previously a drug therapy that targeted her tumor. today, christine's metastatic cancer is in remission. this is precision canc

they have customer service that you can reach anytime.-shirts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. upload your logo or start your design today hey guys. today we're here to talk about trucks. i love trucks. what the heck is that?! whoa! what truck brand comes from the family of the most dependable, longest-lasting full-size pickups on the road? i think it's the chevy. ford. is it ford? nope, it's not ford. i think it's ram. is it ram? not ram. that's a chevy! it's chevy! that's right. from the family of the most dependable, longest-lasting full-size pickups on the road. gorgeous. chevy hit it out of the ballpark with these. joining us now to talk about that caravan in the latest announcement of the rosenstein classified interview of the judiciary and oversight committees has been postponed. tha

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customer service is the number one. i've got letters from my district, unsolicited from veterans who used to write about what -- why we weren't worth anything because we couldn't get anything to thanking me from the efficient way the operation works. we're not perfect. i don't want the secretary to rest on his laurels and think the hard part is over. no journey starts without the first steps. we took the first step with secretary wilkie and he has taken the step of making customer care and veterans care the number one priority of his administration in the va. we have a long way to go on that. we have software to get installed and changes to make and lots of things to come to reality but we're working on that. if you ask anybody sitting in this room in this audience if there's another problem that needs to be addressed they would tell you it's blue order navy. i spent a lot of my time sitting with a lot of you, some of you with activist organizations and loved ones, parents, is that you guys need to fix that. i've been w

. >> reporter: you could tell he was in shock and all the employees came to customer service and conjugated and took pictures. >> we took a wonderful group photo. i took him to the bathroom and gave him advice on what he should do and we escorted him out. >> leah maxwell said she does not expect her employee to come back to work tomorrow after he found out just this morning he won one point $5 million. the employee is in his 20s and camera shy. he does not want his face shone or identity revealed. >> he's been here for two years. a very hard worker and a very nice man. a great guy. >> while. i live around the corner in my massage therapist told me to buy a lottery and i wish i had. >> i am just happy for him. i'm crazy happy. >> he knew last night someone purchased a winning ticket but no one had come forward yet. expect the bakery employee was in the middle of his regular work shift when his coworkers encouraged him to check his ticket again and his manager got the call. >> i literally ran from the meet department, all the way to the front lobby by customer service. i was screaming unprofe

they have customer service that you can reach anytime.s immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. ( ♪ ) dr. mark shrime: five billion people around the world don't have access to safe, affordable surgical and anesthesia care. it's not something that we can ignore and hope that it fixes itself. don stephens: mercy ships is a unique organization. we bring all of the infrastructure services that we need to operate a world-class hospital, on a ship. it's a powerful tool. ( ♪ ) dr. glenn strauss: we experience how lives have been changed, how people have been transformed simply with the gift of surgery. lou: breaking news. the radical dimm operative who leaked information about three republican senators had a secret twitter accounts in which attacked republicans. his name is jackson costco. he used his account t

"justice" rolls on in just a moment. l, and customer service are critical to business success. like the ones we teach here, every day. after bill's back needed a cvacation from his vacation.. so he stepped on the dr. scholl's kiosk. it recommends our best custom fit orthotic to relieve foot, knee, or lower back pain so you can move more. dr. scholl's. born to move. honey the local game store wants to sponsor you. i want to sponsor you. ♪ yes. honey travis scott wants you to get these squad wins tonight. let's get these squad wins tonight. ♪ yes sir. honey, ninja is calling you up to the national team. ♪ you ready? honey. you ready? ♪ but let's be honest, nobody likes dealing with insurance. which is why esurance hired me, dennis quaid, as their spokesperson because apparently, i'm highly likable. see, they know it's confusing. i literally have no idea what i'm getting, dennis quaid. that's why they're making it simple, man in cafe. and more affordable. thank you, dennis quaid. you're welcome. that's a prop apple. i'd tell you more, but i only have 30 seconds. so here's a dramat

we just upload out logo and if we have any questions, customer service is there to help. team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com and i'm the founder of ugmonk. before shipstation it was crazy. it's great when you see a hundred orders come in, a hundred orders come in, but then you realize i've got a hundred orders i have to ship out. shipstation streamlined that wh the order data, the weights of , everything is seamlessly put into shipstation, so when we print the shipping ll everything's pretty much done. it's so much easier so now, we're ready, bring on t. shipstation. the number one ch of online sellers. go to shipstation.com/tv and get two months free. that last place was pretty nice. i don't like this whole thing. dad, what happened? where's rosie? i let her go. wow! you going to help me finish this thing or what? i think we can do better. change is hard, dad. try to k

customer customer service in a singleear. thank you daniel stands on nothing different different. countries effects of any new movie money money from my mom gets gets on another. this. is on the on the streets no. on what he thinks about jobs laser downtown today so you. do you are you at all right call up. and that's something that i typed this also on the no not not that. day at that this is a whole bond. and and netflix been made made under pressure as yours you know the mass that is now down one point point sixteen unsent year of your life. things as with. the weather that day you to take. to sponsor mine mine i. site. night night because he is the fourth row row. are gonna be in the sense that the whole. day. yeah [inaudible] one yeah. you need to have a lovely day. goes on to the joint on good good which makes makes mom i it's basically. a long long time. in the in the netherlands. that at that may make first roster for the two hundred and looks around realizing situation one one point. three three find. me. if you have you have little remembering reading things as as a not

we just upload out logo and if we have any questions, customer service is there to help. seeing our team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com upload your logo or start your design today onmillionth order.r. ♪ there goes our first big order. ♪ 44, 45, 46... how many of these did they order? ooh, that's hot. ♪ you know, we could sell these. nah. ♪ we don't bake. ♪ opportunity. what we deliver by delivering. shannon: the world is focused on the meltdown in washington, it is not be story from the rest of america and is all about new record lows. edward lawrence on the latest jobs data out today. >> the an appointment rate dropped to the lowest in 49 years, last time it was 3.7% was 1969. the numbers released at the labor department signal a strong economy with average hourly wages rising. the last 12 months of 2.8%, something that advisor say is just right. >> i have seen estimate

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so significant improvements in our customer service focussed on standardization and training for them. information governance is not a function but it's critical and necessary to utilize the wealth of data from h.r. systems that are going to be decommission and data to optimize patient care and further research objectives. the epic install is the actual opportunity to do the governance we didn't do before. so this governance steering committee was brought up over 18 months ago and you'll see a number that ensure data and access. -- data integrity and access. the data governance groups worked with a group to determine what data we'd migrate to epic and what we have to legally archive and score. that was time sensitive to do sampling of that conversion into epic and that's started. there's been a managing of aligning with the city's digital service to make sure we have the same look and feel and provide a service rather than just putting up data people may not be interested in and the first change you'll see over time is the website will be rebuilt. a welcomed change. probably the great

customers across the city. about 20% of what we hope to serve in the future and in the next two years we'll offer service to allan francisco electricity customers. >> an easy way to align your environmental responsibilities and goals around climate change and it's so easy that it's hard to not want to do it and it doesn't really add anything to the bill. >> joining clean power sf is one of the easiest ways to fight climate change, receiving cleaner energy at low and stable rates, you're helping to support a not for profit that helps influence the energy grid and produce more production. >> i would encourage any business to seriously convert to the clean sf service. it's good for environment, business and the community. >> you can sign up online our call and the great thing is, you'll have the peace of mind that you're doing your part in your household to help the environment. ♪ ♪ . >> neighborhood in san francisco are also diverse and fascist as the people that inhabitable them we're in north beach about supervisor peskin will give us a tour and introduce is to what think of i i his favorite district 5 e 3 is i

if you want to deliver modern customer service you need the tools that go with that. those are some of the investment we are making. the other thing that is a priority in the workforce is how we look more broadly, that is about what we do in the federal space, how we look more broadly across the nation and ensure we are making investments in communities, apprenticeships and traditional colleges, technical schools, in our early elementary education. to prepare americans to be part of any type of work that is going to have a significant technology component. how do we get people comfortable with that, how do we look at adjacent types of work and bring those individuals into areas where we know we have significant demands. how do we make it exciting? and how do we make working with technology and the basic discipline of cyber security something we do every day? we did talk about my you heard earlier, a lot of the things when you look at the threat vectors and one of those that any of you who read the reports , we classify everything we are working against, there is money

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