consistent theme of how the major networks are failing is technical support, value for money, customer serviceks, in our research, the likes of utility warehouse and snap and plus net, they got resoundingly positive customer satisfaction figures and they seem to be delivering where it counts for consumers when it comes to value for money. but will we move, presumably, vodafone, ee, they will dominate despite this. they are big companies, they have been around for a long time, possibly suffering from a long time, possibly suffering from a touch of complacency creeping in, huge customer basis, however, customers are speaking loud and clear, they are not happy. with the newer lesser— known firms, such as giff gaff, really getting it right. vodafone have lots in their favour, they have big networks, they own the wireless communications infrastructure, they have physical stores, they have customer service centres. a company like giff gaff does not do that but is still able to deliver. very interesting, thank you very much. a quick look at the business live page. this is a description of more than 3

she's on the phone with customer service and passes the phone off to her daughter ashley.ugs josh. that's her son. she hasn't seen him in a year. >> how did you get here? >> looks like her son's going to be on hold quite a while. >> in the next video, it's mom coming home. at the airport, she pops open the back of the van, and waiting for her inside is her daughter. her mom didn't know she was going to be in the car waiting for her at the airport. she thought she was at practice at school. but she got a big surprise when they popped open the back. now this is in the philippines. but pia's mom lives and works in qatar and only gets to visit once a year. so their visits aren't very frequent. and she's been doing this since pia was a kid. >> it's extremely common in the philippines. the fact that she getting to go back every year, that's retpret rare. sometimes three, sometimes five years. that's how the philippines work. face timing isn't enough. sometimes you want to sit down and talk to her and hug her. so she got to do it. >> one, two, three. ♪ >>> when i was a kid, i was

service with the multi-year commitment. it offers no special pricing or cost protections, it's simply a term of 1 to 5 years that the customers select and upon completion of the term, return to the normal super green service. should the customer terminate early, we have structured a one-time fee that varies by rate class and is equal to one month average super green premium. we see this agreement as a really easy way to offer benefits to both customers and the cleanpowersf program. potentially adding additional value to the super green service they have, and for cleanpowersf, a good way to promote super green service, customer retention and satisfaction. there's little additional cost or administrative burden to offering this sort of agreement. and finally, we see this agreement as really laying a foundation for future product offerings. we are considering agreements that would be tied to specific renewable energy projects or ones that would offer special rates, and those agreements would have different terms and would be presented to the commission at that time, but we see this as a step in that direction and a straightforwa

i know when you call a company and get their company service -- customer service bots, you do the same thing i do, you pound the keys until you get a human. i do the same thing. but we are only three years or so away from not being able to tell the difference between a bot and a human and in a few years a bot will pick up the phone and ask what they can do to help. you will be like do this and they will say no problem. we are three years away from that, but there are 2.5 million call-center workers in the united states making $14 per hour. and when ai can outperform one of them, they can outperform tens, hundreds of thousands of them. i talk a lot about truckers. driving a truck is the most common job in 29 states in this country. age 49. average so the person you think of as a truck driver is a truck driver. my friends in silicon valley are working on trucks that can drive themselves for the most american of reasons, for the money. some people are screaming, yes, money. i like money, too. 160 billion dollars in financial incentives to try to automate away these truck loving jobs. do y

we just upload our logo, and if we have any questions, customer service is there to help. - [male] customink has hundreds of products to help you look and feel like a team. get started today at customink.com. >> shannon: a russian agent trying t >> the russian agent who try to infiltrate the nra could spend the year and a half in prison. katherine herridge has more on today's sentencing. >> reporter: standing still and little emotion maria told the feds she came to the us to better herself to secure an advanced degree. she felt embarrassed and ashamed but prosecutors said she worked on behalf of the wealthy and powerful -- according to the plea agreement she used to contact in the nra to pursue channels to american conservatives and didn't report her activities to the us government, she met frequently with ambassador sergey kislyak and promised him information and notes to the russian foreign ministry. after she was sentenced to 18 months her lawyers told reporters their client was a minor player and not even mentioned in the special counsel russia report. >> i found it curious that was m

and substandard customer service and i stand in support today of the taxpayer first act. since the tax cuts and jobs act became the law of the land, our economic potential has been unleashed and america is once again the land of opportunity. when we passed the tax reform package, our message was clear, we won't wait another 30 years to take up tax legislation. we will consistently work to improve the system for american taxpayers. in order for any company to be successful, they need modern technology that supports their customer service mission. the i.r.s. whose customers are 140 million americans should be no exception. filing taxes should be straightforward and simple and taxpayers should be treated fairly and with respect by the i.r.s. however, that however, that is not how the majority of americans describe her experience with the agency. this legislation will require the i.r.s. to modernize their ancient technology and will address many of the issues american taxpayers face when dealing with our nation's tax collector. included in this package is my bill, the electro

is volume has increased steadily between 2013 and 2017, there was a dip in build quality and customer service and quite rightly criticised for that. there has been a huge amount of work going on at an industry level and within individual companies to address that, and we are now seeing improved levels of quality and customer service come through across the board. why are you so keen on the idea of an ombudsman, because in some ways i can understand why complainants are, by consumer organisms are, but often when companies are involved and have to do with a new regulator, it is the last thing they want. i wonder what your industry is enthusiastic about this idea. , the industry is a consumerfacing industry. about this idea. , the industry is a consumer facing industry. we about this idea. , the industry is a consumerfacing industry. we sell a product to consumers. we want to ensure that consumers have confidence in bobby bowden, and it is quite right that we provide the address and reception the customer quite rightly expect. we want to work with all parties, all stakeholders are engaged with d

we just upload our logo, and if we have any questions, customer service is there to help. - [male] customs of products to help you look and feel like a team. get started today at customink.com. and our shirts from custom ink help bring us together. we just upload our logo, and if we have any questions, customer service is there to help. - [male] custom ink has hundreds of products to help you look and feel like a team. get started today at customink.com. >> all the things the way is the broken political system undermined by the president to abuse the power of the office, donald trump is only president who decided not to represent the whole country. the president has his base. we need a president who works for all americans. >> joe biden holding his first official rally. how will will an anti-trump pro-union message resonates in states like pennsylvania that are crucial to electing donald trump in 2016. former political operative at the democratic congressional campaign committee molly mitchell, thanks for coming on this morning. if joe biden has chance he has to do well in rust belt state

goldman markets personal loans, but what about customer services?ant to bring in mark gurman. you are taking a deeper dive on what this means for apple. why would apple want to expose itself to credit card disputes, financial regulations and all that messy stuff? mark: good question. the simple answer is they probably would not. that is why, is our story indicates today, they are handing off of that for all intents and purposes to goldman sachs.goldman sachs will have call centers to the deal with disputes. there will be a panel through apple pay app, but all the financials the, the nitty-gritty will be done by goldman sachs. that will tap into the goldman sachs resented. to call apple with a concern about your apple card, it will connect you to goldman sachs about statements and disputes. emily: do you think that apple can transfer the sort of aspirational nature of the apple brand to a credit card? i really do.i reall having to integration with the wallet integration and see a breakdown of your spending will powerful for a lot of people. there are

[cheers and applause] >> providing excellent customer service to each other so that we can succeed together. because we're a small division out here, and we're separated from the rest of the p.u.c., a lot of people wear a lot of different hats. everyone is really adept not just at their own job assigned to them, but really understanding how their job relates to the other functions, and then, how they can work together with other functions in the organization to solve those problems and meet our core mission. >> we procure, track, and store materials and supplies for the project here. our real goal is to provide the best materials, services and supplies to the 250 people that work here at hetch hetchy, and turn, that supports everyone here in the city. i have a very small, but very efficient and effective team. we really focus hard on doing things right, and then focus on doing the right thing, that benefits everyone. >> the accounting team has several different functions. what happens is because we're so remote out here, we have small groups of people that have to do what the equivalent are

we just upload out logo and if we have any questions, customer service is there to help. team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com upload your logo or start your design today the latest inisn't just a store.ty it's a save more with a new kind of wireless network store. it's a look what your wifi can do now store. a get your questions answered by awesome experts store. it's a now there's one store that connects your life like never before store. the xfinity store is here. and it's simple, easy, awesome. who we are as people and making everybody feel welcome. ordering custom ink t-shirts has been a really smart decision for our business. - [narrator] custom ink has hundreds of products and free shipping. upload your logo or start your design today at customink.com. and our shirts from custom ink help bring us together. we just upload our logo, and if we have any questions, cust

we think it is really important that operators put their customers first, invest in customer service.signed up? what is fantastic as most of the providers have signed up. 95% of customers are covered. we have bt, sky, talktalk and virgin. and what that means is that from today, if there is a fault on your and it takes too long to get repaired or if there is a delay with an installation, you can get compensation and that compensation is automatic. and it is voluntary. can they later opt out, the providers? it is voluntary because it was the fastest way to get money into people's pockets but we will be monitoring them really closely and seeing how the scheme works over the coming months. if you are with a provider who has not signed up to the scheme, maybe you are with the post office, there is the opportunity now for you to switch to one of the providers that is part of the scheme and for us, we are really determined to ensure that the broadband industry is treating customers really fairly and this is part of a broader package we have already put in place some tough new rules that mean

we just upload out logo and if we have any questions, customer service is there to help. m together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com >> today is good shannon: today is good friday commemorating the crucifixion of jesus christ, most arbor day in the liturgical calendar observed by 2 billion christians. ♪ ♪ >> my father, telling vicious lies about him. ♪ ♪ nearer my god to the >> scenes from around the world, a legal victory for the chaplain of the house of representatives in federal appeals court. joining us to talk about these things, chris scalia, author of the new book on faith, listens from an american believer about his father, antonin scalia and his faith. i want to ask you about something that came out today, a pew poll, i think it was gallup, talking about faith in this country and they say church membership has plummeted in the past 20 years, percentage of us adults that be

they have customer service that you can reach anytime.hirts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. upload your logo or start your design today audible members know listening has the power to change us make us better parents, better leaders, better people. and there's no better place to listen than audible. with audible you get a credit good for any audiobook and exclusive fitness and wellness programs. and now, you'll also get two audible originals: titles exclusively produced for audible. automatically roll your credits over to the next month if you don't use them, and if you don't like a book just swap it for free. enjoy 100% ad free listening in the car, on your phone or any connected device. and when you switch a device pick up right where you left off. with our commitment free guarantee, the

they have customer service that you can reach anytime. t-shirts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. shannon: if it ain't broke don't fix it, advice from alexandria ocasio cortez for the department of veterans affairs, plagued by scandal under the obama administration. robert wilkie will respond, we go to jillian turner about trump's reaction. very interesting day on this. >> donald trump and alexandria ocasio cortez have been sparring and now a major storm brewing over the administration's efforts to give veterans and their families more choices when it comes to their healthcare. the president's first major attempt at overhauling the healthcare system, generating brand-new controversy. >> as you know, just recently i signed veterans choice where a veteran can go and if the weight is going to b

they have customer service that you can reach anytime.rts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. we were paying an arm and a leg for postage. i remember setting up shipstation. one or two clicks and everything was up and running. i was printing out labels and saving money. shipstation saves us so much time. it makes it really easy and seamless. pick an order, print everything you need, slap the label onto the box, and it's ready to go. our costs for shipping were cut in half. just like that. shipstation. the #1 choice of online sellers. go to shipstation.com/tv and get 2 months free. >> we have terrorists coming through the southern border because that is the easiest place to come through. some very tough criminal elements in the caravan. you are going to find ms 13, middle eastern, everything. h

they have customer service that you can reach anytime. t-shirts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. >> we've already seen the black president. we've already seen a black first family. noww we want to know what it is going to mean. symbolism is not enough now. if there's to substance, we've gotten over the aura. >> laura: those comments were drifting with grievous. they lead me to pose this question. they are not interested in a real conversation about improving the lives of real people, the state of african-americans in the country, talking about criminal justice reforms, and all of the things that conservatives love. instead they attempt to demonize anyone who rejects the divisive, negative way of thinking. joining me now is a woman that does. aye -- alveda king, the niece of martin luther ki

echo you can tell amazon that you don't want to participate in this because it is for sort of customer service research but of course they're not publicizing this and this is a trend that we've seen in a lot of these media giants for instance facebook it was discovered that even when a a user deletes their facebook page facebook continues to collect data on them for months after they deactivate their facebook and there are things you can do in your ad preferences in your privacy settings to mitigate this but even if you delete it they're still following you similar findings were found with google last year that even if you disable that your location services on your phone google was still tracking you even if you told them not to do so this is the the thousand bargain that we've made nordell of our lives this is a very orwellian much i had to take your so my degree or your vision thank you. a ceremony to award this year's prestigious world press photo were took place in amsterdam last night the top prize went to veteran photographer john moore and it is for this very poignant photograph it sho

we just upload out logo and if we have any questions, customer service is there to help. seeing our team together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com xfinity watchathon week has sadly come to an end.ay what, what, what! no! but don't let that stop you from watching the best shows and movies from showtime, hbo, epix... jesus, what happened? ...and more. it's just the tip of the iceberg. upgrade now to get more into what you're into. thanks! just say "watchathon" into your x1 voice remote to upgrade and keep getting more of what you love. ♪ shannon: democratic socialist bernie sanders pooling ahead of the pack polling will in many states and fundraising other candidates. is the party self and trying to shut him down. new york times headline tonight reads stop sanders, democrats agonizing over his momentum. truth telling on the cases sanders faces new scrutiny from the left. >> now that

we just upload out logo and if we have any questions, customer service is there to help. together in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com >> shannon: democratic presidential hopeful beto o'rourke is our green immigration laws are forcing >> beto o'rourke arguing immigration laws are forcing illegal immigrants to live in constant fear in the shadows. >> the immigration status used as leverage to keep them down from fully participating in this country's success and in our economy. >> the immigration from late tonight donald trump with new restrictions on asylum-seekers. let's bring in the attorney general of texas who was at the white house today. good to have you here. let's break down a couple things. beto o'rourke in some ways equated modern day immigration rules to slavery. >> they are here illegally. if he wants to do something he should have stayed in congress to do something about a

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we just upload out logo and if we have any questions, customer service is there to help. ther in custom ink gear is an amazing reminder of how far we've come as a business. - [narrator] custom ink has hundreds of products to help you look and feel like a team. upload your logo or start your design today at customink.com district of georgia are you fro from? >> your vote in georgia? i'm just wondering what district you are from. >> you voting georgia? what is it you will find? >> 30 people have votes in georgia. don't interrupt me. >> nothing? >> these are the men that are voting on what goes on inside my uterus. >> reporter: that is actress turned activist alyssa milano urging the state's republican governor to veto the pro-life heartbeat bill, after a fatal heartbeat is detected. there are exceptions. milano getting into with the state representative. let's bring it inside edition correspondent megan alexander and actor dean cain. welcome, great to have you. great to have you. governor brian kemp says i can't govern because i'm worried about what someone in hollywood thin

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they have customer service that you can reach anytime.lp us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today at customink.com. with who we are as people and making everybody feel welcome. ordering custom ink t-shirts has been a really smart decision for our business. i love the custom ink design lab because it's really easy to use. they have customer service that you can reach anytime. t-shirts help us immediately get a sense of who we are as a group. from the moment clients walk in, they're able to feel like part of the family. - [spokesman] custom ink has hundreds of products for your business and free shipping. upload your logo or start your design today >> shannon: andy martino covers the mets and yankees, tweelted heather: andy martino covers the yankees for sportsnet new york and tweeted this image from tonight at the yankee

we just upload our logo, and if we have any questions, customer service is there to help. - [male] customnk has hundreds of products to help you look and feel like a team. get started today at customink.com. and our shirts from custom ink help bring us together. we just upload our logo, and if we have any questions, customer service is there to help. - [male] custom ink has hundreds of products to help you look and feel like a team. get started today at customink.com. zbliefrmt welcome back to the program. a second woman has accused joe biden of inappropriate touching, saying the former u.s. vice president "grabbed her by the head at a 2009 political fundraiser." biden was previously accused of kissing another woman on the back of the head at a 2014 event. the allegation comes as biden weighs a potential run for the white house. in a statement the delaware democrat said he did not believe he acted inappropriately >>> president trump, meanwhile, has threatened to close crossings across the u.s. border with mexico. he also ordered an additional. >> they hope to stem the flow of mieg rans in

to develop long-term plans to improve customer service, providing the irs with streamlined critical paid authority so i.t. positions can be filled with qualified people. codifying those -- the security summit to ensure the irs can fully participate in partnerships with state tax agencies and private sector tax industry to combat this theft of id. and also other security steps. there are dozens of additional provisions i won't take time to mention. the committee received feedback from your team at the irs about this legislation which was very valuable and i want to thank you for that cooperation. i'm pleased that the house passed the bill yesterday after several years of work in both chambers. we are working with leadership to get this bill cleared. the taxpayers first act is an important first step towards reforming the irs and strengthening taxpayer protections. and mustmore that can be done. i hope we can continue to work on further efforts to improve and modernize the irs for the benefit of all taxpayers. wyden: as you indicated there are several issues to zero in on today. first is o

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one, does the firm have a stable ownership structure, firm customer service and commitment to its proxy services business, two, can it provide high quality voting services for sfers without error and deliver us compelling analytical reports. three, does the firm avoid conflicts of interest and have strong controls, compliance procedures, and lastly, does the firm offer a competitive fee structure for the services that we require? after we conducted our due diligence, we're recommending that glass lewis be engaged as our proxy voting consultant. we've made this recommendation based on three areas. one, we believe that glass lewis demonstrates a strong commitment to their proxy voting services business segment. two, we believe glass lewis headquartered here in san francisco can deliver highly responsive customer service to sfers, and, third, glass lewis offered the lowest and most favorable overall fee structure for the services we need. we've discussed the ability to transition services from iss to glass lewis with both firms, and we're confident that that could be accomplished efficient

>>> uber is working with some businesses to attract custome back through their doors. they have launched a new service called uber vouchers. itllows businesses such as alls or restaurants to give free uber rides for their customers. it will offer better customer service b taking care of the hassle of getting people to and from their stores. it's w availablere the ride share app works. >>he next time you order a ride sharing service, you'll want to keephis story in tmind. >> suspect is accused of trying to break up a home where he had just picked up passengers. police say an alarm scared him off so he went to a nearby home and wast on a home securityra ca >> anything that was of value was gone. >> what was your reaction to hoe nded up at your place. >> shocked. police are investigating to see whether they can link other burglaries to this driver. >>> it's 4:55. not too late to get fit for spring. >> molette green wants you to join the community boot camp. it's happening in upper marlboro. all you have to do is show up at 5:30 in the morning for a great workout they have planned. molette will be worng i

so if we have customer service amongst ourselves, we will provide good customer service to those that we are honored to serve. senator tester implied that the medical care that v.a. gives is good or better than any medical care in any region of the country. we are proud of that. and last, the journal of the american medical association said that our wait times in the foremost important categories of medical care are as good or bet are are arer than in the private sector. that is an indication of where we are headed in our department. the major driver of transformation is the act. it simplifies and consolidates v.a.'s programs into a simple to use program and expands the caregiver program and provides a new urgent care benefit as well as other access improvements. regulation setting new access standards ensuring better choice for veterans will be completed in june. we have proposed a 30-minute average drive time standard for primary care and mental health care and 60-moint drive time for specialty care. we have proposed appointment wait times for 20 days of primary and mental health ca

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it has been replaced by customer service. the i.r.s. is going to be a customer service agency. first, to achieve the mission outlined above, the agency's quality service model will no longer just be a model that rings hollow. the bill requires the i.r.s. to adopt private sector-like customer service standards. things as simple as a callback option. secondly, we are overhauling the i.r.s. enforcement tools so families and small businesses don't have property unfairly seized. the constitution guarantees all americans protection from unreasonable searches and seizures. our legislation prevents abuses to protect taxpayers from unfair seizures. the taxpayer first act is our tax administrator rather than an enforcement agency. more than a see mantic difference. it would change the culture. it would create an independent appeals office. this will give taxpayers a fair and impartial review of dispute they may have with the i.r.s. we also took note of the fact that it shouldn't take a freedom of information act request to see what evidence the i.r.s. is using against taxpayers in those

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customer service wasn't taking action. we helped sort it out and she got her $250 back. and the aguilars ran into turbulence with a mexican airline. both teams jumped in and helped them to get $1,200 back. 888-9 96-tips. or 844-408-4848 in spanish. >> all new this morning, speaker of the house continues to speak out about the mueller report in an all new interview. what nancy pelosi is saying about robert mueller testifying before congress, coming up in a live report from capitol hill. >> we have been enjoying warm temperatures, but a cooldown is already under way. 60s and low 70s throughout the bay area. i'll break down your daytime highs and what you can expect this weekend, coming up. >>> we're hoping for no rise. the bridges moving smoothly right now. we will show you what's going on involving the speed sensors. wimpy trash bags? c'mon. hefty! hefty! hefty! hey ladies... buy hefty® ultra. dada!ra strong™ costs less than glad® forceflex where sold head to head. and families are gathering itaround the table.america, thanks to reynolds wrap, dinner preparation is perfec

we would have paid staff in the initial pilot for the customer service for a good experience. if you didn't have a reservation you would be advised where there is a reservation available and we would help you on the spot. >> a campaign to reach people from all different countries around the world? >> absolutely, sam. we had a similar situation where the north parking lot on the golden gate bridge. the golden gate bridge is probably the only thing more famous. that north parking lot is now closed for a number of weekends only open to to your buses. the bridge authority runs that and work with sf travel and do signage to make sure residents have known that. part was to relieve congestion. what happened is people would get to the north parking lot. it would create congestion all the way through the park up 19th avenue. i live a block from 19th avenue. the cue would go all the way down there. that is how much congestion that would cause for people waiting for the parking lot on a summer day. it can work with proper outreach and information. with the internet it is easier to get in

. >> i called customer service. and after an hour and a half, they were able to book me out of los angeles. >> okay. los angeles. that means flying from l.a. all the way to london. great. but what about getting to l.a.? that bit right there. well, kerry said the phone agent told him to buy one-way tickets on another airline and later file for reimbursement. that's what he did. but british airways denied his $374 claim. so kerry contacted us. we reached out to b.a. and it paid in full within two days. with he did not get an explanation for why the hop from sfo to lax wasn't added into kerry's reservation. contact us at nbcbayarea.com/responds or call us at 1-888-996-tips. >>> thanks, chris. >> coming up next on "today in the bay", a look at that forecast. >>> we have some warmer temperatures on the way. palo alto from 48 to 62 already by 11:00. a look at all our microclimates coming up. >> right here at the richmond to san rafael bridge. we'll see what else we have on the roads. you're watching "today in the bay". wi

and they not only know the clinical skills, they know the soft skills of customer service, and we teach them about our computer systems. and it is working very, very well. >>> i think a lot of people know kaiser has its origins in worker health. i know that value has stuck with kaiser. certainly in the bay area. and so i'm wondering, in terms of how you looked at what called the churning and what lisa talked about, do you find if you tend to hire people in the community, the job keeps them anchored to the community? is that part of the vision of creating healthcare in the system? >> we have been tracking our numbers. there is definitely lower churn and people are staying. and i also have to say some of these well trained medical assistants are some of our best medical assistants. so we are very happy with it. >>> can you talk a little bit about how people come into the system? so if they come into a program directly linked to a job that may or may not happened at kaiser or someplace else, how you educate people to the expectations? and what ained to do and what the job expectation might

in twenty seventeen china imposed a ban on task every year african customs service is destroyed dozens of tonnes of ivory confiscated from poachers. and birches were killed we. captured one you can hear i doubt. they'd. was there we should have been from across the bench but actually be very well now their trust because using reports. and how many pieces about that they were there were seven pieces. these are said to seven years big once. more divorce in each person was carrying up what was a force two pieces. of the. body feeling from fifty two. which is northwest in zimbabwe close to victoria falls we have leased a vast expanse of land called the panda mystery forest and the reason we have leased this piece of land is specific. quickly for us to have an area where we can eventually release our elephants to be free and live a life of freedom in the wild. but we also wanted to make an impact on the wild elephant populations that are living there and have been persecuted in the past not only by poaching but by hunting as well we moved the elephants the first six elephants from the nurse

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how many of you saw the recent google ai demo where they showed software that can handle customer service calls? did you see that? what do you think the timeframe is for ai outperforming a call center worker? what do you think? >> literally, tomorrow. tomorrow is what he is yelling. i know when you call a company and get their company service bots, you do the same thing i do, you pound the keys until you get a human. i did the same thing. but we are only three years or so away from not being able to tell the difference between a bot and a human and in a few year a bot will pick up the phone and ask what they can do to help. you will be, that was delightful. we are three years away from that, but there are 2.5 million call-center workers in the united states making $14 per hour. and when ai can outperform one of them, they can outperform hundreds of thousands of them. i talk a lot about truckers. driving a truck is the most common job. 3.5 million truck drivers, average age is 49. my friends in silicon valley are working on trucks that can drive themselves with the american reason, money.