. >> darla neugebauer is the outspoken owner and chief cook at marcy's diner. she is cooking up a storm this monday. but three pancakes served up to a family on saturday is the talk of the town. darla neugebauer admits she nearly flipped her lid after listening to a 2-year-old child cry for 40 minutes. >> i turned around. both hands on the counter. point offed to the child and said, "this has got to stop." oh, then the mother screamed at me because i was yelling at her child. you know what, lady? you should have taken the kid outside. reporter: the parents were so upset they posted a complaint on the diner's facebook page that read, "i had the worst experience at this establishment. the owner is an absolute lunatic and screamed in the face of my almost 2-year-old child because she was crying. who in their right mind would behave like this unless you were deranged?" 2.5 million people from as far away as england are commenting on the post. darla is not deterred. >> darla: we all have our opinions. i think maybe mom and dad could have taken the kid out and nipped

darla neugebauer admits that she nearly flipped out after listening to the the 2-year-old's cry for severalutes and despite the online backlash from parents around the world, she says she's not apologizing. >> i turned around, slammed both hands on the counter then pointed at the child and said, this has got to stop. oh, and then the mother screamed at me because i was yelling at her child. you know what, lady, you should have taken the kid outside. >> neugebauer, who is not a mom, said her response made her customers and her staff happy. the child's parents were so upset, they posted a complaint on facebook calling her an absolute lunatic. >>> well, jordan spieth's quest for golf's grand slam is over. it ended at the british open on monday afternoon, but there was plenty of drama that day. zach johnson rolled in a 30-foot birdie putt on the 18th hole. that was good enough to get him into a three-man playoff. he outlasted the two other contenders to capture the british open. johnson was overcome with emotion after the win. check him out. >> because i play golf for a living, and i'm grateful

marcy's diner in portland, maine -- a crying 21-month-old has provoked an outcry all because owner darla neugebauer> i slammed both hands on the counter and pointed at the child and said this has got to stop. >> reporter: that's not how the toddler's mother remembers it. she says that the owner was -- >> screaming in her face like shut the hell up. i was in pure shock. i had never seen behavior like this before. >> reporter: the stories diverged in other ways. >> after 40 minutes i had had enough. >> reporter: but the mother says the toddler was crying and not screaming for a little over ten minutes, not 40. the owner asked the parents to take the child outside at least once before but the mom says it was raining. the parents vented their anger on the marcy's diner facebook page. the owner is an absolute lunatic may karma bite you in the [ bleep ]. in her f-bomb laced responses the owner called the toddler that monster and the beast. the back and forth prompted a deluge of comments proand con though way more sided with the owner. >> and her parents said are you screaming at a child? yes, i am and s

darla neugebauer writes, after your fourth attempt to shut her up, i asked you to pack up either yourld or take the so important pancakes to go but no, you just sit there and let your [ blank ] screaming kid go. her post ends with, yes, i am [ blank ] crazy and you're lucky i didn't get really [ blank ] nuts because being physical is not something i cower from. >> there needs to be a little more better parenting out there i believe. i don't have children because i know i would be a horrible parent. maybe others should take that. >> reporter: angry messages from around the country have poured in, people shocked that a business owner would act this way. >> you would hope that people could be adults and maybe cooler heads would prevail. there's probably a better way to handle the situation than actually screaming at the kid. >> reporter: but others have come to neugebauer's defense. >> there were some -- they're worst -- [indiscernible] screaming children have no place in restaurants. >> reporter: many supported niewg bear's choice to -- neugebauer's choose to kick them out of the establ

. >> reporter: saturday morning macyy's diner's own darla neugebauer was completely fed up with this screamed at me because i was yelling at her child. you know what lady you should have taken the kid outside. >> reporter: carson says it was raining and that neugebauer had no right to yell at her child. taking to facebook calling the owner an absolute lunatic continuing to post who in their right mind would behave like this unless you are deranged. you have a problem with a child crying then you are not suitable to run a business. over 2.5 million have commented and shared that post. many further outraged at neugebauer's initial profanity-laced response on facebook. i ask you to pack up your rotten child or take the so important pancakes to go. but no you just there and let your expletive screaming kid go. >> i think maybe mom and dad could have taken the kid out and nipped it in the bud. i had had enough. >> reporter: for "good morning america," reena ninan, new york. >>> the odds of getting struck by lightning are extremely low and the odds of winning the lottery even lower but wha

her name is darla neugebauer. rl began crying. and darla says she asked the parents to leave or take their daughter outside. they refused. 40 minutes went by, and the crying didn't stop. that's according to darla. so that is when she said she had enough. >> all i said was, i slammed my hands on the counter, and they said this needs to stop! meaning her screaming. and i pointed at her. and she looked at me, and she stopped. and her parents said, "are you screaming at a child?" yes, i am. and she shut up. >> the baby did stop crying. guess what. the parents were not happy. they later called the incident the worst experience, and the diner owner, they said she was deranged. reaction on facebook has been divided. i'm curious to see how reaction here at the panel will be. >> i think the idea of it is why people are reacting to it. yeah, you know, someone's got to step up to the kids and take some authoritative measures. however, it's all in how you do it. >> right. >> that lady seemed way too intense. >> she did. i agre