dr. david dao's fight was not an overbooked flight? >> no ma'am, it was overbooked by one but we had a customer removed from the flight before boarding. the situation with dr. david dao was not caused by overbooking, it was caused by putting four members on the airplane after the flight was already boarded. policies that we changed, we will never have that happen again. >> what you consider that? 24 crew members on a flight? >> in this case it was just wrong. >> i think your definition of overbooking that was wrong. so you are crossing words event does not give me the faith that you fully understand the severity of the situation. by that i mean that the airlines are treating passengers as an algorithm. they are part of a computer-based system where when you want to take someone off the flight, you go to the person as in dr. david dao's case. does not have a frequent flyer, paid the lowest bear, checked in at the last boarding time. you're basically thinking by algorithms we want to kick off of a fight. and to not think that you're sayin

dr. david dao being dragged from a full seat.se transportation and infrastructure committee holds its over sight they're calling top officials to testify. it comes after united rolled out its ten point plan to improve customer service. it allows up to 10 grand compensation to flyers who give up their flights. customers could also make some improvements, too. >> if you're traveling and you're asked something, just get up and help out. don't think you have to be so obstinate and aggressive and whatever that you can't help somebody out. >> and back live, that customer is saying that flying and service is a two-way street. what united has not eliminated yet is over booking. they say they will reduce over booking which is over selling the amount of seats on a flight. back in to you. >> justin finch live in dulles for thank you. >>> house republicans trying to figure out if they can repeal and replace the affordable care act. tracie potts is live. >> reporter: there are 20 republicans lined up against it. they are middle of the road re

dr. david dao, being removed as seen on the cell phone video. poll ki si changes with how they deal with overbooked flights. and now an undisclosed settlement with the doctor. >>> a new survey out, listing the worst places to live if you are trying to save some money. one in the bay area is the worst. the 60 biggest cities in america, san francisco, los angeles and oakland are the worst when it comes to getting ahead financially, several factors, median home prices and rent, staks ss -- tack -- stals tax. >>> -- sales tax. >>> one gigabyte per second, not going to be available from apple until 2020 at the latest. >>> a fight over a high school election, a tamer elected student body president, but forced to step down because of a controversial video. >>> changes at the santa clara jail for guards and inmates. >>> good morning. we see traffic is doing well this morning, moving well over to the peninsula. >> took a couple of days, but it's cooler now and cooler, we'll see what's in store for the weekend. ♪ ♪ and you're gonna start it right, ♪ ♪ the

dr. david dao from a flight in april. >> in that moment, our customers, our company, we failed. >> reporter: oscar promised his company will implement a new set of policies. >> our actions will speak definitely louder than our words. we will do better. >> reporter: american, southwest, and alaska airlines all there too. >> for our part, they are reviewing kus mother policies like overbooking, and it is our intention to further improve the experience for our guests. >> reporter: consumers and congress waiting to see if today's probing helps improve air travel experience. >> if we don't see meaningful results, improved customer service the next time we address the issue, i assure you you will not like the outcome. >> lawmakers were critical throughout the hearing. they highlighted unfair policies including the change policy on united airlines that company made about 800 million, but the change policies cost united nothing. jessica castro, abc 7 news. >> common frustration. all right, thanks so much, jessica. >>> east bay drivers, listen up. some of you are getting a faster commute if you are

dr. david dao who was forcibly removed from this one. adam spiro is he.ter: 800 million people flew in the united states, felt like everydy flew exactly at the same time on one plan. house committee on transportation and infrastructure unloaded airline passengers collective frustration and anger on airline executives. dr. david dao was bloodied and injured when airport security forcibly removed him from his seat on united express. united airlines david munoz said house committee that the airline committed a serious breach of public trust. 40,000 people like dr. dao were bumped against their will because of overbooking. the airlines are raising compensation limits to entice a passenger to give up their seat, in some cases as much as 10,000 bucks. they will still not stop overbook being. only southwest airlines has a no overbooking policy. they let airlines check bags for free and don't lose money. >> just a couple things. we appreciate your business in corpus christie by the way. we try to make policies that make sense for the customer. we feel like if you

dr. david dao was forcibly removed from a united airlines flight 3411. the united ceo said what happened on the aircraft was a breach of public trust and vowed to do better for customers. >> this has to be a turning point for the 87,000 people and professionals at united and it is my mission to make sure we make the changes needed to provide our customers with the highest levels of service you come to accept, reliability and a deeper sense of respect and trust. proposed legislation that would prevent the and life from overbooking flights and from removing passengers once they are seated on an aircraft. of two- this is one hearings, the second will be thursday. lindsey: happening today, president trump will speak with the russian president for the third time since taking office. the phone call after he is facing backlash for inviting the president of the philippines, and accused human rights violator, to the white house. he would beump said honored to meet with the north korean dictator. somebody who was starved has on people and threaten to destroy the u

dr. david dao being remov flight. delta has apologized and promised to find a resolution. lindsey: right now, parts of the midwest are left underwater, ravaged by historic floods from arkansas to missouri. hundreds of homes left damaged, highways shut down. thousands forced to evacuate. in louisiana, a frightening seen as a school bus filled with students got stuck in floodwaters before tipping over. luckily, all the students on board made it off safely. that's why they say not to drive through floodwater. doug: they are very fortunate. so, here, we are not going to have anything like that, even though it is still associated with the same storm system. we will get an inch to 1.5" of rain. the most we will see is some intersections in low-lying areas be a repeat of that. we will look around the area right now. still a little sunshine coming through the clouds. cloudy skies, but you will see stilln in many areas dimly visible through the clouds. the clouds will lower and thicken later today. the nationals have again coming up against the diamondbacks, 1:05, first pitch. no r

dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual should ever be the way mr. d apartmentao was, ever. >> reporter: munoz was joined by representatives from american, alaska and southwest airlines. they face criticism over these videos. members complained about shrinking seats, fees and overcrowded planes. >> when you take my reservation, i expect for you to honor that. >> reporter: joining a republican, woodall. the airlines have announced a number of promises including a promise not to bump seated republican committee chair bill shuster. >> seize this opportunity, because if you don't, we're going to come. and you're not going to like it. >> they're warning travelers to expect more trouble in the skies, and it's got nothing to do with the airlines. there is a spike in clear air turbulence. >> reporter: for nervous flyers, nothing about this research is reassuring. clear air turbulence strikes without warning, and because of climate change could get worse. the sudden drop came without warning. anyone not strapped down was shot toward the ceiling th

dr. david dao, reached an undisclosed settlement with united. the washington wizards looking to the wiz trail in the series one-zero. game two is at eight o'clock tonight. the series moves to d-c for game three on thursday and we've got your playoff ticket! we've got five pairs to giveaway starting today. watch at 5:45 to find out exactly what time to call in to win! from basketball - to playoff hockey.. the washington capitals desperately needing a win.. and they get it! the overtime battle with the penguins - coming up. but first sunshine for your tuesday. the change you'll feel with it - right after the break. a little easier today. in what many called a must-win game, washington came through to beat the pittsburgh penguins on the road last night. the capitals were in position to win this one in the 3rd period, but with about a minute left, they give up the tying goal. this heads to overtime. capitals on the power play.... kevin shattenkirk gets the puck and hits a huge shot. that is the game winner. capitals win 3-2. game 4 is tomorrow-- the

dr. david dao from the united airlines flight. united boss, oscar munoz, that a mistake of epic proportions. a committee chairman had rough word for the companies. >> if we don't see meaningful results that improve customer service the next time the committee meets to address the issue i assure you you won't like the outcome. >> the outcome could be a one size fits all solution that may serve some carriers but not all. the hearing happened as a video surfaced. look at this two men brawling on board a flight from tokyo to los angeles. now the airline says a man in red was pulled off that plane and arrested. >> and there was more anger on display in the parking lot of a furniture store in alabama. here it is. a woman standing on the hood of a car, and stomping on the windshield. >> that -- no. >> is 24-year-old barbara lauery. she told one of our affiliates that she decided to take action when she found out a man she thought was her boyfriend was cheating on her. >> so, barbara was arrested. she also says that she spent a night of t

dr. david dao was drag observed a united jet by law enforcement after refusing to give up a seat he had paidor. >> oh my god, look at what you did to him! >> reporter: according to united, at the last minute they learned four crew members needed to be on that flight. >> they told us we would not leave until four people volunteered. >> no, i am not going. i am not going. >> reporter: dr. dao insisted on keeping his seat saying he needed it so he could return to his patients. the episode unleashed a pr crisis of epic proportions. >> united airlines is in hot water tonight -- >> united kicked off several passengers -- >> united better fasten its seat belt -- >> it was a system failure. >> reporter: munoz sat down with my colleague rebecca jarvis for an exclusive interview just days after the incident. >> what did you think whe dragged off of one of your planes? >> probably the word shame comes to mind. the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on that flight. >> reporter: united has since conducted a review of its policies and issued a re

dr. david dao, reached an undisclosed settlement with it's xx and we're just getting started.day protests- turn violent on the west coast. the latest on arrests, and as protesters and police clash in the streets. a big win for the capitals. the caps come up big on the road in game three with the penguins. more highlights coming up. good morning washington. - less humid, warm, & windy today - cool wednesday & thursday (60s) - rain late thursday into friday - cool 1st weekend of may today: mostly sunny and less humid. warm and windy. highs: 75-78 winds: w 10-20 g 30+ mph tonight: mainly clear and cool. lows: 50-57 winds: w 5 mph wednesday: sunny, cooler, and breezy. highs: 65-70 winds: wnw 5-15 mph

dr. david dao was dragged off a united airlines plane because he refused to give up his seat on an oversold flight. united has since settled with dr. dao for an undisclosed amount. but oscar munoz is still apologizing. >> in that moment, for our customers and our company, we failed. this has to be a turning point for the 87,000 people and professionals here at united. it is my mission to make sure we make the changes we need to provide our customers with the highest level of service. if we break it, it's incumbent on us to fix it. >> reporter: united says it's reducing the amount of overbooking it does on its flights. and southwest will completely stop doing it next week. but other airlines are hesitant to give up the practice. they say it keeps flights full and airfares down. members of congress says none of that matters if passengers are left without a seat they thought they had reserved. >> that should be the takeaway from today, seize this opportunity, because if you don't, we're going to come, and you're not going to like it. >> reporter: some on capitol hill may push for more rules to

dr. david dao suffered after refusing to give up his seat on an over booked flight. the airline reached an undisclosed settlement with him. >>> new this morning, first look at the booking photo of a woman accused of trying to kidnap a toddler. she was arrested after monday's incident which we brought you as breaking news on "abc 7 news at 11:00." employees from golden gate meat company held her until police got there. she faces child endangerment and kidnapping charges. the child was not harmed. >>> new developments in the search for a missing uber driver. san francisco police searching a property in the bay view district last night. this is near the spot where they found piseth chhay's car on the weekend. we told you police found the car stripped of everything including the wheels. this was on davidson avenue near third street. last night police used a canine to search an industrial area about a mile away on van dyke avenue. they didn't say if they found any new evidence. >>> he disappeared on mother's day and uber says they don't believe he disappeared while on the

dr. david dao who has since settled with united, dragged off the plane and injured after he refused to givey wanted to bump him for employees who needed to fly that day. >> tracie potts in washington, thank you. >>> just ahead, an emotional reveal from jimmy kimmel about his newborn son's open heart surgery. first, if you're looking for a career with good pay and job security, the sunshine state has some of the best cities for job seekers, miami, orlando and jacksonville, florida, all in the top ten. two other sunny spots, texas and california also took several top spots. we'll be right back. come. explore a place where you can fly on the back of a banshee. walk under floating mountains. and navigate a mystical river. welcome to a world - beyond belief. pandora - the world of avatar. only at the walt disney world resort. (vo) more "dper rollres for mom" bounty is more absorbent, so the roll can last 50% longer than the leading ordinary brand. so you get more "life" per roll. bounty the quicker picker upper new neutrogena® rapid wrinkle repair wrinkles? your time is up! with the proven power

dr. david dao was pulled off the plane after refusing to give up his seat.tled with the airline. the focus of today's hearing will be the reaction to that and what congress can do. there are already at least three bills aimed at improving the passenger's flying overbooking. >> we've seen other airlines follow suit as well. tracie potts for us. thanks. >>> ahead reveal from jimmy kimmel about his newborn son's open heart surgery. looking for a career with good pay, job security and work-life balance, the sunshine state has some of the best cities for job seekers, miami, orlando, and jacksonville, all the top 10. two others, texas and california also took several top spots. come. explore a place where you can fly on the back of a banshee. walk under floating mountains. and navigate a mystical river. welcome to a world - beyond belief. pandora - the world of avatar. only at the walt disney world resort. (vo) more "dper rollres for mom" bounty is more absorbent, so the roll can last 50% longer than the leading ordinary brand. so you get more "life" per roll. bou

dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual should ever be treated the way mr. dao was ever. ic was a mistake of epic proportions. >> reporter: members complained about shrinking seats, fees, and overcrowded planes. democrat brenda lawrence of michigan. >> when you take my reservation, i expect for you to honor that. >> reporter: georgia republican bob woodall. >> you know you're having a bad day when the group that's going to lecture you on customer satisfaction is the united states congress. >> reporter: today we learned the airlines made more than $13 billion in profits last year. while several major airlines have pledged to never again bump a seated passenger, there are several proposals being considered up here on capitol hill that could increase protections for flyers. >> pelley: kris van cleave tonight, kris, thank you. coming up on the "cbs evening news," an f.b.i. translator marries an isis terrorist. and later, jimmy kimmel on the surgery that saved his newborn. ♪ we asked people to write down the things they love to do most on thes

dr. david dao being dragged off a united flight. >> it's easier for people to be held accountable for their actions. in the past when we didn't have video. >>> it would be one person's word against another. >> reporter: the faa policy allows people with prosthetics to sit in an exit row. at san francisco international airport, kate larsen, abc7 news. >> asiana airlines did reach out to tim about this incident. and did apologize for what happened. >>> apple's new campus is just about finished, we'll get a sneak peek behind couper teen know's spaceship. >>> and next, we're live in san jose, with the hiccups getting in the way of a flood prevention project. >>> i'm spencer christian, now our heat is ready to retreat, a cooldown in my accuweather forecast. >>> a homeowner's compl [ inhales, exhales ] [ announcer ] cigarettes are not just dangerous when they're smoked. [ rat squeaking ] they're dangerous long after. cigarette butts are toxic. they release chemicals that poison our water... and harm wildlife. and millions... are polluting our environment. [ sniffing ] [ seagulls squawking ] >>> w

dr. david dao being dragged off a united flight. >> it's easier for people to be held accountable for their actions. in the past when we didn't have video. >>> it would be one person's word against another. >> reporter: the faa policy allows people with prosthetics to sit in an exit row. at san francisco international airport, kate larsen, abc7 news. >> asiana airlines did reach out to tim about this incident. and did apologize for what happened. >>> apple's new campus is just about finished, we'll get a sneak peek behind couper teen know's spaceship. >>> and next, we're live in san jose, with the hiccups getting in the way of a flood prevention project. >>> i'm spencer christian, now our heat is ready to retreat, a cooldown in my accuweather forecast. >>> a homeowner can a toothpaste do everything well? this clean was like pow! my teeth are glowing. they are so white. step 1 cleans. step 2 whitens. crest [hd]. 6x cleaning*, 6x whitening*á i would switch to crest [hd] over what i was using before. it's your glass of willpower that helps keep cravings... ...far, far away. feel less hungry wi

dr. david dao from a full united flight after he refused to give up his seat went viral. dao and the airline have since settled and customers say at first sight that video give them what they could have done or should have done initially. but we'll see. hopefully it can continue and nothing like that ever happens again because that was completely unacceptable. >> and the outrage spread across the country, across the world. many at this point are hoping that it was a one-time deal and united is saying that it is. we know today's hearing is only phase one. a sentence hearing is scheduled for some time next week. justin finch, back to you. >> justin, thank you. >>> the other big story we're following on capitol hill today is the republican effort to repeal and replace the affordable care act. house republicans are working to get the votes needed to pass their plan. news4's tracie potts has a look at where things stand. >> are we going to vote this week? yes or no? >> stay tuned. >> republicans are counting votes on health care. >> all signs are positive that they do have the

dr. david dao dragged off united airlines flight last month. >> for the california family, they did get kickedhat flight. delta since apologizedded and promised to find a resolution. emily rau abc7 news, new york. >> if we pass this bill people will die. >> it's dead. it's essentially dead. >> developing right now beyond the partisan fight. the beginning of the end of obamacare and what comes next. >> hey! jonathan: the hero behind the heart-stopping video. what he is saying about the act of heroism and what the little boy did minutes later. michelle: road rage meets a vacuum cleaner. what led to the bizarre scene and what made bystanders jump into help. >> now, "abc7 news at 6:00". on your side. [singing] jonathan: while you were at work a major move that took place on capitol hill and congress specifically with different reactions to what happened. mocking singing you heard there and also then cries of shame. while at the white house you can see hand clapping, hand shaking, a big celebration and a raucous applause. at the center of all of this millions of americans in the very way that the h

dr. david dao from a full united flight after he refused to give up his seat went viral. and the airline have since settled. that video did give them pause. after that vidindividuavideo su think they did what they could have done. hopefully nothing like that will ever happen again. that was completely unacceptable. hopefully moving forward they can be consistent with the customer >> reporter: and many customers hoping that video was a one-time occurrence. united taking reforms to remedy that. this hearing is only phase one of the process. back in to you. >> justin finch, thank you. >>> it was a shutdown that could cripple american television. new this morning, there's a deal on the table but it doesn't last long. >>> it's a terrifying thing. my wife is back in a recovery room. she has no idea what's going on. >> all jokes aside, late night host jimmy kimmel shares an emotional story every parent can learn from. >>> and if you're heading out this morning, pretty comfortable this afternoon. also comfortable with highs in the 70s. a nights dry day but more rain in the foreca

dr. david dao and shareholders. he could lose his job over.hareholders will vote whether or not to re-elect the ceo for the position. he was credit sizcriticized for handling of the incident. they reached a settle with dr. dao. >>> the goal here to give you the rider more space during your weekday commute. news4's transportation reporter adam tuss is live at tyson metro station to see what you'll get. >> reporter: we dropped the corner now, it's just tyson. it's a huge deal for the silver line, guys. as people wait for their train, this is a big deal because this every since the beginning of the silver line three years ago, people have been wondering when are we getting the new metro cars. take a look at the 7000 series rail cars. of course, they have been all across the metro system except here. why does it matter? well, the 78000 series railcars are not only supposed to be more reliable but often longer. they're eight cars in length. meaning you get more space on the trains, instead of the six-car trains running here on the silver line. metr

dr. david dao. >> we failed. >> oscar munoz promising the airline is piloting a new set of policies. >> our actions will speak definitely longer than the words. >> we will do better. >> united not the only one in the hot seat. american, alaska airlines also present and facing tough questions from congress. >> for our part, alaska is actively reviewing sensitive customer policies such as over-booking and our intention to further improve the experience for the guests. >> consumer and congress now waiting to see if today's probing provides promise of upgraded travel experience. >> if we don't see meaningful results that improve customer service, the next time the committee meets yo the outcome. >> lawmakers not letting up. they spent $800 million on change fees, changes that cost the company nothing. jonathan: frederick memorial hospital reopened after a hazardous materials scare. brad bell has the latist for us -- latest for us. brad: at this hour, the situation at frederick memorial hospital is winding down. but you can see on the side of the fire truck what it was. a hazardous materials inc

dr. david dao has reached a financial settlement with the airline. >>> the trump administration is scalingk on the healthy school lunch program. yesterday, the secretary of agriculture postponed certain restrictions that were put in place by the former first lady michelle obama. he is allowing more sodium on the menu as well as nonwhole grain products. the department says that the changes are based on student and school feedback. >>> online review site angie's list is up for sale and investors aren't happy with the earnings report from a bay area tech company. kcbs radio's financial reporter jason brooks reports. >> reporter: good morning. angie's list being bought by iac corporation for just over $500 million. iac owns home adviser wants to pair the two sites up. now this deal is not a sure thing. three law firms have already announced investigations into whether or not angie's list's board breached its fiduciary responsibilities because it's selling the company for 35% below what the ipo price was back in 2011. >>> sunnyvale-based advanced microdevices reported earnings for the recent qu

dr. david dao was bloody, his lawyer says he suffered a concussion, a broken nose and lost two teeth. >>at you did to him. >> reporter: the airline later apologized and settled with him for an undisclosed amount. other airline incidents are hardly as high pro. on this usairways flight a disabled vietnam was removed for not putting his service dog on the floor for takeoff said of in the seats. >> i'm legally in the right by ada law. this is a service animal and he can ride with me anyplace. >> reporter: he and his dog were still removed by an officer and rebooked for the next day. cell phones appear to be a clear trigger for removal. this woman was talking on hers on a spirit airlines jet. >> leave me alone, stop it! stop! >> reporter: this passenger says spirit kicked her off a flight because of her cleavage. >> two or three times people came over and said, they're still not covered up enough. >> reporter: that case is likely headed for court. randi kaye, cnn, new york. >> joining us for thinks i his take on this, cnn aviation correspondent richard quest. let me get you straight, you act

dr. david dao being dragged semi-conscious down the aisle of a ununited jet by airline secury officers. dr. dao repoportedly suffered a concussion, a broken nose and lost teeth during the violent removal. despite expressing outrage over the incident, lawmakers did not say they would m move to impose more regulatation on the indust, whwhich was dederegulated d in e lalate 1970's, leadiding to mase mergers and d near monopololiesy the four major airline carriers. instead, lawmakers called on the industry to o self-regulate. this is arkansas republican congressman rick crawford. >> i i don't want to j jump inta competitive model and a apply reregulation. but that m mns the industry has to d do some self-regulation to demonsnstrate ththat you don''td interference from congress. >> i couldn't agree more. amy: and that's united ceo oscar munoz, saying he couldn't agree more that the airline industry should regulate itself. and in new york city, the historic riverside church has announced it will divest its $140 million endowment from fossil fuels. the church was founded by john rockefeller jr.

dr. david dao dragged off that flight. munoz and other ceos were before the house transportation commit they morning. we don't expect any new laws to come out of this. it was an opportunity for politicians to show their displeasure and airline ceos to take their lumps. here's munoz. >> first we called on law enforcement when safety or security did not exist. that should never happen, period. second, we rebooked crew at the very last minute. we created a situation at our own doing that we should never have done, and, third, we didn't offer enough compensation or incentives for any of those customers to give up a seat. >> reporter: and employees didn't have the authority, just to use their own common accepts. other news. cupertino's apple's reports profit. the company is expected to say it has a pile of cash that continues to grow. more cash than any company has had in the history of company. more cash that the gdp of chile. you could buy uber and tesla and have $65 billion left over with the amount of cash we expect them to

dr. david dao was treatedn that flight. american airlines apologized for a flight attendant arguing with a passenger after pulling a stroller from a mother. lawmakers told the airlines these things cannot keep happening to paying customers. >> there's something clearly broken when we see passengers treated the way some of them have been treated in recent flights. >> situations like this are an outlier, but it's important for americans to take responsibility when we don't handle things well. >> this has to be a turning point for the 87,000 people and professionals here at united. >> united's ceo took the opportunity to reiterate four changes his company is already making. united employees will only call police when there's a security concern. he says crew members have to be booked an hour before takeoff to prevent last-minute seat changes. united increased incentives for people who give up their seats, and they're retraining front line employees to find common sense solutions to prob. dulles today who are glad that the airli

dr. david dao was dragged off that united flight in chicago. since then the stock is up 5% t.his out is many people believe unless there are strong regulations, those that were beyond overbooking. it's unlikely you will see rules that will impact the bottom line for the airlines any time soon. >> all right, phil, will you stick around, we will get to you in auto sales, in the meantime, by the way, let me replay it in slow motion, you see his hand on the wall, oscar will walk away, gently on the shoulder. he got him. exactl exactly. >> anyway, you are looking at delta today. >> yes, that was helpful. i don't know if it was the testimony on the hill today. i think since the first 36 hours, munoz has done a greats job of righting the pr ship. delta was good. we talked about this for a while. as terrible as that video is. there aren't a lot of places to go. whatever. so i like the om still. long delta, united and american. >> trade amongst fundamental also, valuation what is going on, domestic capacity for the spire industry is up 3. % year over year delta came out was one percent

dr. david dao was removed forcefully from the flight.orrible incident, not who we are in the country or the industry." he's been in the job just over a year. easy to forget not far removed from a heart transplant that left him sidelined for months. >> this is a strong man and's hs come back hard. united airlines, we have to remember, horrible labor relations so his first thought when he issued the statement i'm going to back my employees and i think that made a lot of sense in terms of trying to get better labor relations versus some of the airlines. obviously it was tone deaf versus what was happening in the video. i think he's made a lot of good points here. i think that a certain point the heat will die down if only because almost every airline immediately committed they're not going to kick people off the plane anymore. >> jim's 18-month rule has played out pretty well in terms of the public memory, as regards to chipotle for instance. we'll see how long this lasts, the pictures will be a reminder of this event for months. >> and we

dr. david dao went viral and sparked global outrage. lawmakers demanded answers from the ceo. >> i'd like to again apologize to dr. dao, to his family, to every person on that flight. further, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. no customer, no individual should ever be treated the way mr. dao was. as ceo at the end of the day, that is on me. >> munoz told the house transportation committee his airline will do better. united has already changed policies on how it deals with customers and deals with overbooking. >>> president trump is insisting the gop health care plan will include coverage for people with preexisting conditions. here's what he said on sunday. >> one of the things discussed, preexisting was optional for the states. >> in one of the fixes. they're changing it. >> not permanent. >> of course. >> it's in development, sir. it is going to be preexisting for everybody -- >> this has evolved over a period of three or four weeks. now, we reall

dr. david dao from a flight in april. >> in that moment for our customers and our company, we failed. >>rter: oscar munoz promising his airline is now piloting a new set of policies. >> our actions will speak indefinitely longer than our words. we will do better. >> repr:teornd a only industry giant in the hot seat. american, southwest, and alaska airlines all present for the public hearing facing tough questions from congress. >> for our part, alaska is actively reviewing sensitive customer policies such as overbooking, and it is our intention to further improve the experience for our guests. >> reporter: consumers and congress now waiting to see if today's probing provides promise of an upgraded travel experience. >> if we don't see meaningful results that improve customer service, the next time we meet to address the issue i can assu assu assure you you won't like the outcome. >> reporter: they made $800 million on change fees, changes that cost the company nothing. ariel, abc7 news, new york. >> speaking of profits, new numbers out today show u.s. airlines profits were down last year

dr. david dao was bloody.oncussion, a broken nose and lost two teeth. >> oh, my god. look at what you did to him! >> reporter: the airline later apologized and settled with him for an undisclosed amount. other airline incidents are hardly as high profile. on this u.s. airways flight a disabled vietnam veteran was removed for not putting his golden retriever service dog on the floor for takeoff. instead of in the seat. >> i'm legally in the right by aviation law. this is a service animal and you he can ride with me any place. >> reporter: he and his dog were removed by an officer and rebooked for the next day. cell phones appear to be a clear trigger for removal. this woman was talking on hers on a spirit airlines jet. >> leave me alone and stop it. stop! >> reporter: this passenger says spirit kicked her off a flight because of her cleavage. >> two or three times people came over and said they're still not covered up enough. >> reporter: that case is likely headed for court. randi kaye, cnn, new york. >>> stil

dr. david dao, you have seen the video, list buddy and injured when airport security forcibly removed himm his seat. united airlines ceo oscar -- he said that the airline, united had committed a serious breach of public trust because employees did not have authority to do what was right or use common sense. >> i am personally sorry for the fact that my immediate response and the response of arrow airline was inadequate to that moment. no customer, no individual should ever be treated the way mr. dao was, ever. >> so united now offers up to $10,000 to customers willing to give up a seat and has a new no questions asked $1500 payment for passengers whose luggage is permanently lost. another incident, this went on american airlines, enraged passengers went eight flight attendant hit a mother holding a baby with a stroller. in american airlines' senior vice president told the committee that american will no longer remove a customer who has boarded an airplane. the committee asked several questions about the airline practiced over booked flights. southwest airlines is eliminating that practice

dr. david dao last month shocked us all and exemplified that consumers are at the mercy of airlines. consumers are aware that dr. dao's fate could all too easily have been their own. this incident and other recent media reports has regalvanized congress. we applaud this committee for calling this hearing. the major airlines may boast of investing millions into their operations, but a closer examination reveals those investments often focus on amenities and perks for the few who can afford to pay more in premium classes while the overwhelming bulk of passengers in economy are subjected to packed cabins, new and higher added fees and an utter lack of respect. we hope the committee will take this opportunity to address overbooking and denied booking and take a look at the one sided contracts of carriage and gives all rights to airlines. and precious few rights to passengers. dr. dao's mistreatment highlights one aspect of passenger rights that is in badly need reining in. airlines overbooking flights and not having seats for all passengers who bought tickets. this practice is a throw bac

dr. david dao sfa oh, my god.did to him. >> reporter: -- who was forcibly removed. >> what was determined who would be removed from the plane? >> wherewithal of the complexity, what they were paid and whether they were involved in the mileage plus program. >> is that way you determine who you mistreat. >> why do you put passengers in those teeny tiny awful seats. >> the airlines defended their most controversial practices. >> we view overbooking as something that helps us accommodate and take care of thousands of more >> with some heading to congress, bill shuster issued a stern warning. >> seize this opportunity because if you don't, we're going to come and you're not going to like it. >> reporter: dau and his attorney did not attend the hearing and after united ceo had little lest to say. >> mr. munoz, how concerned are you of the reputation hit you have taken. how do you rebrand the friendly skies? >> thank you, everybody. >> reporter: now, those proposals floating around, banning, regulating seat size, and spe

dr. david dao was traged off his united flight when he refused to give up his seat.an american airlines flight atwas grounded when an attendant fauts over a baby stroller. this nearly turned into a riot. thousands of spirit customers have faced a canceled flight due to a work dispute with the airlines' pilots. >> despite what you see there, unruly passengers is way down. spirit won a restraining against the pilot union yesterday but the airline is facing dozens of cancellations. they all apologize for this story. norah? >> thank you so much. >>> 18 students charged in the death of a fraternitity pledge. what disturbed her. what is in the grand jury transcripts. >>> plus it's harder to get control of the robocalls on your home phone and cell phone. ahead, an effort to crack down. you're watching "cbs this morning." when did anyone start calling this salad? at panera, a good salad is so much more than a bowl of something green. more than an obligation to be good. more than just something you have on the side. more than just one flavor, or texture, or color. a good clea

dr. david dao was forcibly removed from his united flight by chicago aviation security officers dao reached settlement with united. negative perception of the airline increased by 500% after that april 9th incident. 42% said united has a bad or very bad reputation. >> i was disturbed beyond belief by the video. >> reporter: democratic new jersey senators bob menendez and cory booker have a bill called the ticket act. one of several proposals drafted by lawmakers to review airline overselling practices and flyer rights. >> when you buy a plane ticket you do not surrender your entitlement to common decency. >> reporter: an american airlines executive is also in the hot seat after this video of a flight attendant losing it with a passenger went viral. >> there's no risk of losing their clients. if someone gets frustrated it's not like they can pick another provider. >> reporter: erik hansen with the u.s. travel association says customers are often held captive by one or two airlines. four carriers control about 70% of flight xansty in the u.s. and the travel association says 74 u.s. airports a