working around the clock to try to fix all this, and they say it's getting better but my friend elizabeth cohen who is on the story says it's not good enough. >> reporter: i put in my user name and password and it didn't recognize it. error messages. page not found. system down. it's been a tough nearly three weeks for obama care. there were error messages or that little annoying kind of, like, twirly thing. >> i hate the twirly thing. >> reporter: hate it, hate it, right? i've been trying since day one to get an account and log in on healthcare.gov. i failed again. we couldn't make this page work. and again. it wouldn't log me in. and again. it's not working. when i've called the 1-800 number for help, the reps tell me volume is high and to try again during off-peak hours. so, i tried at 10:30 at night and 7:00 in the morning and still it didn't work. so finally, i set my alarm clock for 3:00 a.m. sunday morning. but guess what, the system was down for maintenance. >> and here with me now is my friend and senior medical correspondent elizabeth cohen, it's amazing, everyone is talking about how

elizabeth cohen, i want to bring you back into this conversation.s like going on to amazon.com. you've been trying to do this for weeks. explain the different to going to another website and wanting to purchase a flight ticket and trying to buy health insurance on this obama care website. >> it's interesting that you say amazon. itself -- i was speaking to a expert and it's you, amazon and the publisher. and this is much more complicat complicated. this is you, the federal government, and many, many insurance carrier whys. this is not an easy thing to do to put together a website for 36 states, each of which has many policies. it's difficult. but the fact that some states, like kentucky and new york, got it right, tells you that there should be a way to get it right. when he speaks, this is what i'm listening for. what his people have been saying, keep trying, try late at night, try early in the morning. you know what? i did that for weeks and it didn't work. i'm going to be curious to see if he's going to keep saying that or if he's going to say, l

our own elizabeth cohen has been trying to get on to obama care websites for two weeks.t new update we will share with you. >>> also, who is to blame if the country were to default on its national debt? the "crossfire" cohost newt gingrich and stephanie cutter are here in "the situation room" and will debate. when you're merging onto u.s. cover your ears... [ horns honk ] ...you want a truck that helps keep the outside out. [ horns honk ] chevy silverado delivers a quiet cabin that's second to nobody in its class. and by nobody, i mean ram and ford. put silverado to the test at the silverado vs. all event. [ male announcer ] just announced, trade up to the all-new silverado all star for this introductory offer of $3,250 total value. see your local chevy dealer today. >>> a lot of americans keep on trying to log on to that obama care website, but with no luck. we will show you what they have been up against. la's known definitely for its traffic, congestion, for the smog. but there are a lot of people that do ride the bus. and now that the buses are running on natural gas

you want to have insurance. >> elizabeth cohen, thanks. >> thank you. >> michael?bout the government shutdown but, of course, in eight days the u.s. hits that debt ceiling. right now congress is undecided on whether or not to raise it. that worries a lot of people. there are some republican lawmakers questioning whether going past the deadline will really mean a government default. we'll discuss. [ nurse ] i'm a hospice nurse. britta olsen is my patient. i spend long hours with her checking her heart rate, administering her medication, and just making her comfortable. one night britta told me about a tradition in denmark, "when a person dies," she said, "someone must open the window so the soul can depart." i smiled and squeezed her hand. "not tonight, britta. not tonight." [ female announcer ] to nurses everywhere, thank you, from johnson & johnson. [ female announcer ] to nurses everywhere, store and essentially they just get sold something. we provide the exact individualization that your body needs. before you invest in a mattress, discover the bed clinically p

i'm elizabeth cohen. i'll show you how to become an empowered patient. with the help of world-renowned patient safety expert dr. peter pronovost, american cancer society chief medical officer dr. otis rawley. acclaimed fiction author dr. abraham verghese, and more. stay tuned. this hour could save your life. at number 25, baby security breach. the woman in this surveillance video, jennifer latham, tells her family she's expecting a baby when really she isn't. so she decides to steal one. take a look as she changes into nursing scrubs, enters a baby's room, comes out with a bag under her arm. a baby is in that bag. the impostor nurse actually gets off the premises with the child, despite an alarm on the baby. >> the alarm went off as it was supposed to. the woman just managed to get out the door. >> the baby is gone, missing, for almost 2 1/2 hours. until a police officer spots the getaway car and pulls the baby snatcher over. >> that's a newborn that you have back there. >> listen as jennifer lies to the officer, telling him the baby in the car is hers.

elizabeth cohen, right, every day we'll have something until we get this right. >> i've been trying tos my team, we were able to create a log-in but not sign in. i called 800 number and said, what's up? they said, all of the passwords have been deleted and everyone has to call in and create a new password. i said, everyone? they said, yes, everyone. and i said my goodness. and so she tried to help me reset my password. at the department of health and human services they said, here's what happened, we were going to make a change to the website that was going to delete the password, we wrote a script and sent it when it shouldn't have gotten sent to them. so the rep was reading something she received but she should never have had it it was a mistake. they never -- >> they never did reset? >> they never did delete the pass words but they written a script to read on the phone in case that happened. >> did you get? >> i still have not gotten in. >> still haven't? >> i keep trying. >> is that the volume? >> they tell you it's volume, when you call. they say -- by the way, they're lovely on t

elizabeth cohen is here to talk about this. it's heart breaking. >> it is.a sick child, none of the regular treatments are working and your doctor says go to maryland, they have experiments it will trial that might work for you. you get up and go told sorry, we can't take new patients right now because of the shutdown. it's horrible. >> these are people just trying something, anything because they are sick. they're very sick. and they're willing to go out on a live here. >> these are usually people who have tried all sorts of things, some of them have tried everything. they're doing this experimental trial because they have nothing left. that's right. so this makes it -- there's no other place to go usually for their experiment. i mean, it's the nih or nothing. >> so what happens? i mean what happens to those folks, especially those kids? are you talking about as more and more time days go on, weeks go on, they no longer qualify for the trials or they end up getting sicker? >> right now, they will still get care. i want to be clear about that. they just can'

our reporter elizabeth cohen has been trying to sign up for it for almost two weeks. >> she even setrm for 3:00 in the morning to avoid high traffic times. huh-uh, didn't work. we'll talk to her when we come back. americans take care of business. they always have. they always will. that's why you take charge of your future. your retirement. ♪ ameriprise advisors can help you like they've helped millions of others. listening, planning, working one on one. to help you retire your way... with confidence. that's what ameriprise financial does. that's what they can do with you. ameriprise financial. more within reach. even when we cross our t's and dot our i's, we still run into problems. that's why liberty mutual insurance offers accident forgiveness if you qualify, and new car replacement standard with our auto policies. so call liberty mutual today. and if you switch, you could save up to $423. liberty mutual insurance. responsibility. what's your policy? ñó5wó ñw?ÑçÑñÑw?ñçó]ç9wjyó >>> a senate leadership meeting has just ended. dana bash is on capitol hill with more on what happened

gloria borger is here, elizabeth cohen is here. there were a lot of those testy exchanges between republican members of the committee and sebelius. >> at a certain point, there's only so many times kathleen sebelius could fall on her sword. she said it in 50 different ways. i'm responsible, the buck stops with her. she said she was miserably frustrated i think was the phrase by all of this. so you sort of got to that. she took responsibility for this. she also took responsibility for telling the president that they were ready to go. and said that no one anticipated this level of problems. i think what we saw today was a very december decentralized process where in fact, it seemed like in funneling all of this, not everybody knew the problems everybody else was having, and there didn't seem to be one kind of decisionmaker hog could say wait a minute, all of this is a real problem. and we shouldn't go ahead with it. >> a project manager i know, a very successful one said it seems like on had project there was no one wringable neck. i

elizabeth cohen joins us now with the latest information. what's the current problem right now? at least for parts of the country, the system still remains down. is that right? >> it's really spotty. many people have not been able to log on. i logged in this morning wise and it worked. several colleagues could not log in and got this message. the system is down at the moment. we seem to have a new culprit. a subsidiary of verizon had a network failure that affected other sites, as well. so this seems to be a new new glitch we're looking at. >> is there a time frame when this current problem will be fixed and what the obama administration is advising people to do during these crucial hours? >> i'm going to quote a press release from the department of health and human services. they said we'll get this fixed as soon as possible. which doesn't sound promising. in the meantime, you can get on the phone. the operators answer calls quickly. you can go in person to many sites around the country. you can also try snail mail. i'll tell you, these processes may not be that fast. and you m

and my good friend and colleague elizabeth cohen has been following this and joins me now from the cnnenter. you've been talking to the family of one very sick child it sounds like. >> right, sanjay, her name is mckenna smith and she's 12 years old and her last hope at life is an experimental drug, but, sanjay, this week that hope began to fade. >> reporter: mckenna smith spends most of her time in this wheelchair because of a rare genetic disease doctors say she probably won't see her 20th birthday. >> sometimes i don't even feel like i want to get up because my back is aching so bad. >> reporter: the pain she feels is caused by tumors that wrap her way around her nerves and compress her organs. there's no cure, but there is hope. on monday, mckenna and her dad, justin, arrived here at the national institutes of health in bethesda, maryland, so mckenna could start taking an experimental drug that might shrink the tumors. but with the government shut down including most of the nih, the family was told there was a chance mckenna might not get the medicine. >> i hope it doesn't make me o

our senior medical correspondent elizabeth cohen joins me. feel like we talk about this every few years. we sit at the edge of our seats hoping there's something. what's the latest? >> it's really fascinating what they did here. even if it doesn't work, it's fascinating they tried this. researchers at colombia took sells that are in hair follic s follicles. they put them on human skin that wouldn't ordinarily bear hair. they put that skin on the back of a mouse, on the back of mice. they tried this many times. most of the time it worked. >> so it sprouted hair. >> it sprouted hair. so skin that shouldn't sprout hair sprouted hair. theoretically, a bald head, which isn't sprouting hair, might sprout hair if it had this treatment. >> are you taking your own hair and putting it there? >> that's the way theoretically it would work. you'd take your own hair follicles. you would take those cells and create your own hair. >> so this sounds all exciting, but does this -- what are the kinks? where's the but? >> the but is they've only tried this in ab

elizabeth cohen is in atlanta with a closer look.e know that you had success and you tried repeatedly and you finally had success. >> i had success with the first part. i had success actually getting a login, and we can talk more about what happened after that but this has been a rocky road for healthcare.gov. over the weekend they did fixes but haven't gotten it completely right and they're not saying when they will. if you've tried buying health insurance on healthcare.gov, you've probably had trouble using the website. it's plagued with glitches and the administrations had yet to figure them all out. i'm putting in my county for i think the fifth time. it took me two weeks trying all times of day and night until i finally was able to logon and start filling out my application but the glitches continue. every time i logon, for example -- it keeps putting me back up here. i have to fill out this same page again and again. >> it's been a fiasco. send air force one out to silicon valley, load it up with some smart people, bring them b

so is elizabeth cohen. we've got our white house team in place. to have full analysis right now. let's go to dana bash up on capitol hill. you watched these three and a half hours, dana. give us your thought how this went down because as i say, i this i a lot of people were watching. >> well, certainly people who are genuinely interested i

senior medical correspondent elizabeth cohen joins me now from atlanta. me? >> it didn't work last week and we found that it is not working for us this week. you go to healthcare.gov if you live in a state like georgia that uses the federal system, and we got to the part, let's get started so we said yes, let's get started. we put in our identifying information. this is my producer who was on this one. and then it asked for our security questions. this is where we got tripped up last week. we showed you that. but we got -- this worked. that was good. this worked. we went -- got to a screen that said please wait and then we got to a screen that said your account couldn't be created at this time. the system is unavailable. we tried it several times and we just couldn't make it work. we got to various points but still, no success. now, the department of health and human services tells us that other people have had success, they have been able to sign on, plus they say the phones are working and the wait is just a few seconds long. john? >> they will be doing

senior medical correspondent elizabeth cohen is following the outbreak for us. ak. what is being done, where is it and who's being affected? >> it's mostly in california but 278 people have been ill in 18 states. now, michaela, this is usually the part i say to you, if you have this chicken with these lot numbers which we'll show you in a second, you should throw it away or take it back to the store. in fact that's not what foster farms is saying. they say no recall is in effect, products are safe to consume if properly handled and fully cooked. so foster farms says go ahead and eat it. if you cook it thoroughly and handle it properly. i'll leave it up to our viewers to decide. >> you can imagine folks will make a certain choice. they don't want to take a risk. we just saw a tweet from the cdc director, tom frieden saying he's about 68%, almost 9,000 of his people in the department furloughed. who's left to manage this kind of outbreak? how do they handle this now given the furlough? >> it's always handled sort of between usda and cdc. cdc are the folks who take

our senior medical correspondent elizabeth cohen has been looking at how some of those states are doingre you finding out? >> reporter: you know what, wolf, some of those states are really doing quite well. we're getting reports that more than 120,000 people in these 16 states that have their own web sites, more than 120,000 people have actually gotten new insurance policies. some states are even giving out some pretty detailed information. so for example, if you look at the state of maryland, they found that more than 25,000 people have actually created accounts and verified their identity and are now able to go and shop for insurance. this last line here is really interesting, wolf. the most common age of people who have gone on this site and done this are between the ages of 25 and 29. so a lot of people said oh, those young people, they think they're invincible and won't get insurance. turns out that may not be true, at least in the state of maryland. >> is it still the case that the federal government, the department of health and human services, is not providing any data about how

>> elizabeth cohen, thanks for the report. >>> meanwhile superstore sandy survivors are making a longt, more damages storms. sandy hammered parts of the northeast, including long island and the jersey shore exactly one year ago tomorrow. poppy harlow has been following efforts. >> reporter: when superstorm sandy slammed the storm one year ago, swallowing this boardwalk and the iconic roller coaster, it took bubba's hot dog shot with it. >> reporter: but he reopened this summer, unwilling to give up. how was the summer? >> it was slow. it was a year of survival. >> reporter: then in a one-two punch, the new restaurant was wiped out in a september fire that demolished 60 businesses. >> probably the biggest feeling of helplessness i've ever had in my life. >> reporter: the named is superstorm? >> that's the only type of superstorm i ever want toss again. >> vince is building back the casino pier. i think we had 1,000 man-hours a day, and what we accomplished in several months should have taken a few years. but a large churning of the pier still isn't rebuilt. he questions whether it's wo

let's bring in our senior medical correspondent, elizabeth cohen. she's got the details.ignificant? >> because wolf, it seems to be a proof of principle. let me tell you what these researchers at columbia in new york city did. what they did is they took cells from hair follicles and they put these follicles on to skin that doesn't bear hair, where hair would never grow. they put the follicles on that skin and then they put that piece of skin on the back of a mouse and they waited some time. what they found was that hair grew. so you wouldn't expect it to grow but it actually did grow. so there is obviously a lot more work to be done, but as i said, this is a proof of principle, that this kind of thing could possibly work. >> but they're saying it's promising, right? as you say, there's a lot more work that needs to be done. >> right. there certainly is. so for example, hair falls out so will it grow back in when it falls out under these circumstances. will it grow back in over a period of years. there's lots of things that they need to figure out first. >> if it does work

i'm elizabeth cohen, and i hope this hour makes you an empowered patient. [ bells tolling ] ♪ >> we gop this beautiful mountain. this incredible town. it goes back to the 12th century. people trudge up the hill to the beautiful church to take the walk that michael corleone took. now and forever more it will be "the godfather" theme park where they are playing "the godfather" theme over and over. >> i think most thoughtful sicilians are disgusted by this. ♪ >> imagine not waking up every day. >> as one bus after another filled with japanese tourists go up there, oh, look, michael corleone got married there. oh, it's so fantastic. ♪ i took a walk through this beautiful world ♪ ♪ felt the cool rain on my shoulder ♪ ♪ found something good in this beautiful world ♪ ♪ i felt the rain getting colder ♪ ♪ sha la la la la ♪ sha la la la la la la ♪ sha la la la la ♪ sha la la la la la la ♪ >> it's one of the most beautiful places in europe, a place whose roots are very much the roots of the town where i live, but somehow i've never been able to get it right. to tell the story, any story of sicily

front i was joined earlier by elizabeth cohen its director of policy at the center for food safety i started by asking her why she and most require the use of such strong chemicals. they're actually developed by chemical companies not necessarily as a as you would be led to believe to increase you to increase nutrition but really to be able to withstand and resist chemicals so there are there are plants that are pesticide resistant crops such as roundup ready crops that you hear about and there are also those that actually produce pesticides themselves so it's a chemical companies really that have made this wonderful business model for themselves and that they create a seed that is resistant to the types of chemicals that they want to apply to them so for example roundup ready corn it's resistant to round up which the chemical that goes on in life to say which is actually called so we see that it's just a short partnering of the two technologies and wow what kind of the facts are these pesticides having on human health and you know what i mean why are we really learning about them no

elizabeth cohen has been trying to set up an account and she is getting nowhere fast. me. i've been doing this just as a journalistic endeavor but many other people they really need health care insurance and they say they're really frustrated that this isn't working for them. >> i put in my user name and password and it didn't recognize it. error messages, page not found, system down. it's been a tough nearly two weeks for obama care. there were error messages or that little annoying kind of twirly thing, hate it, hate it. i've been trying since day one to get an account and login on healthcare.gov. i failed again. i couldn't make this page work. and again. it wouldn't log me in. and again. [ sighs ] it's not working. when i called the 1-800 number for help the reps tell me volume is high and to try again during off-peak hours. so i tried at 10:30 at night, 7:00 in the morning, and still it didn't work. so finally i set my alarm clock for 3:00 a.m. sunday morning, but guess what? the system was down for maintenance. i'm not the only one having trouble. on facebook, peo

elizabeth cohen, you've been trying to get on healthcare.gov to review insurance policies.rience been is this. >> i haven't been able to get on and i've been trying since last tuesday. i couldn't log in this morning and they said oh, you have to reset your password. they said -- the rep i talked to said everyone has to reset their password. if you had a password shall you have to reset it and everyone has to call in and do that. i said everyone with an account has to reset? they said yes. she said i'm going to try to do it for you, but i can't, so you're going to have to call back. i thought everyone? that's crazy. we called hh is, department of health and human services and they said what that representative said was an error. they said a script was sent out by mistake to representatives saying this and it shouldn't have been sent out. so, a script was sent out to representatives and they said this morning some representatives were telling people like me, hey, you've got to reset your password, when that is not the case. >> oh. >> and the bottom line is, i still can't log

elizabeth cohen reporting from atlanta, thank you so much for that. >>> tweet us.f how this is affecting you. use #newday and we'll watch you on twitter. >> there are two different takes on what the shutdown means, one is really nothing, it's limited, this is about memorials and parks, furloughs, they'll probably get paid later, not a big deal. the other side is what we hear from elizabeth cohen and other families worried about sensitive services that they need right now so, please, get involved in the discussion, because it's about your life experience, so use #newday and let us know what's going on with you because of the shutdown. >>> coming up next on "new day" the new health care law debuted with glitches, is it easier to enroll now? chief medical correspondent dr. sanjay gupta will join from us a call center in maryland to show us and also see how the rollout is going. >>> you've seen the video between the bikers and the family in the suv. we know bikers were hit, we know one is paralyzed. there are new images that help us piece together what happened when an

elizabeth cohen joining us in atlanta focusing on one of the critical design flaws on the website. joe, start off with you first. we're listening to these guys, frank palloone and joe barton going at each other, calling there's a monkey court. are these guys going after each other, scoring political points, are we learning anything about what went wrong here? >> reporter: i think it's a bit of both. they were talking about private circumstance monkey court business. in the big picture, you've got 50-some odd companies who are contractors, only a few represented on the hill. one company, cgi, blames another company, qssi, for the big problem. qssi blames the federal government, the centers of medicare and medicaid services for putting in a late change that created a bottleneck. this is clearly a political issue. also very technical. and it's something a congressional committee, as a whole, isn't equipped to handle very well without a ton of staff to work on. so you get a lot of people veering off, asking policy questions to companies here to talk about a technology breakdown. that's

at least that's what cnn senior medical correspondent elizabeth cohen is reporting. >> i have been tryingce day one to get an account and log in on healthcare.gov. i failed again. >> we couldn't make this page work. >> and again. >> it wouldn't log me in. >> and again. >> it's not working. >> when i called the 1-800 number for help, the reps tell me volume is high and to try again during off peak hours. so i tried at 10:30 at night. 7:00 in the morning. and still, it didn't work. so finally, i set my alarm clock for 3:00 a.m. sunday morning. but, guess what? the system was down for maintenance. >> maintenance? a joke. the system has been down since its inception two weeks ago. and you know what? it's never going to work. because the whole obama care concept is impossible to understand. simply a giant mess. even president obama's inner circle knows that. >> this is excruciatingly embracing for the white house and the department of health and human services. this was bungled badly. i hope they are working day and night to get this done. when they get it fixed, i hope they fire some people t

elizabeth cohen walked through the process herself. she'll join me live to tell me about it.wenson ordered shoes from us online but they didn't fit. customer's not happy, i'm not happy. sales go down, i'm not happy. merch comes back, i'm not happy. use ups. they make returns easy. unhappy customer becomes happy customer. then, repeat customer. easy returns, i'm happy. repeat customers, i'm happy. sales go up, i'm happy. i ordered another pair. i'm happy. (both) i'm happy. i'm happy. happy. happy. happy. happy. happy happy. i love logistics. could save you fifteen percent or more on car insurance. everybody knows that. well, did you know that when a tree falls in the forest and no one's around, it does make a sound? ohhh...ohhh...oh boy! i'm falling. everybody look out! ahhhhh...ugh. little help here. geico. fifteen minutes could save you...well, you know. anybody? so, if you're sleeping in your contact lenses, what you wear to bed is your business. ask about the air optix® contacts so breathable they're approved for up to 30 nights of continuous wear. serious eye problems may

elizabeth cohen here with the details. about issues getting on and now there's issues with passwords or not? >> so you and i are going into, what, day nine of me telling about my problems trying to sign in. >> tell me more about your problems. >> i'll tell you all my problems. i finally got a log in and a password and i went to log in and i can't log in, i can't log in, i can't log in. i call the 800-number they tell you to call, and they said, oh, you need to reset your password. i said, really, what did i do wrong? they said, no everybody. everybody has to call in and reset your password. this is the rep on the phone. i said, really? oh, my goodness. i hung up and called hhs, department of health and human services and said what's up with this? they said, look, we were going to do an up grade to the system that would have deleted everyone's passwords. to prepare for it, we wrote a script for the reps, but we sent it to the woman we shouldn't have. so the reps received a script for something that never actually happened.

. >> elizabeth cohen, thanks very much. >>> there are some winners in the debt deal that congress passed last night and the president signed into law among them. a surveillance oversight board, privacy and civil liberties board will receive $3.1 million. this is the group meant to guard americans' right to privacy against overreach by government cyber intelligence. it game fully functional this year for the first time since 2007. it ramped up activities following revelations about the nsa spig program. as far as politicians, no winners in the showdown. how did all of this impact the president, the presidency, his legacy? i'll pose that question to the historian doug brinkley, he'll join us live when we come back. [ coughs, sneezes ] i have a big meeting when we land, but i am so stuffed up, i can't rest. [ male announcer ] nyquil cold and flu liquid gels don't unstuff your nose. they don't? alka seltzer plus night fights your worst cold symptoms, plus has a decongestant. [ inhales deeply ] oh. what a relief it is. of their type 2 diabetes with non-insulin victoza®. for a while, i took a

. >> reporter: since day one, senior medical correspondent elizabeth cohen has tried day after day, nighter night, even in the wee hours of the morning to sign up for obama care. it was not until today she was able to log on. >> you know, even with your own computer you have to be very, very diligent, i had to log on several times in order to get success. it took a lot. not everyone is going to want to gain the gain, like i did. >> what is troubling here is that the fail the rollout was not a surprise to anyone involved with it. >> insurance executives have been warning the administration bluntly that this whole system is not ready for prime time. >> reporter: he heads a consulting firm trying to help guide physician groups, hmos and major health insurance companies through the industry changes. >> the administration didn't seem to understand the seriousness of it. they were blase about it. they continued to assure the industry that there were not going to be any problems. >> reporter: back in june, two more alarms. the government's own accounting office said they were having critical pro

senior medical correspondent elizabeth cohen joins us for some good news.nt than the way the federal government is running its programs? >> it's interesting. i talk to folks in kentucky and new york and said what did you do right? i want to know. i talked to other experts, too. it kind of boils down to three principles. and so the first principle is that many of these states got started really early the minute this law passed, years ago, they started, whereas the fed spent a lot of time in 2010, '11 and 2012 trying to get states do their own sites and weren't focused on healthcare.gov as much. efficiency, this one is really, really important. in new york and kentucky, it seeps like it was very lean and mean, very streamlined. in kentucky, the state workers and the contractors were in one building like they were all there together getting the job done. by many accounts for the federal site, when contractors had questions, they didn't get answered so quickly. there was an election going on, stuff happening and there may have been some bureaucracy going on tha