i did a youth privacy panel with eric schneiderman two weeks ago in new york and that was great because we hadn't met each other, although i worked with some of his predecessors. so tomorrow, the national association of attorneys general is in town, and i'm going over to talk to them, and then they're coming back over to our agency and we're doing a workshop for them. so there's a lot of ways we cross pollinate, and we need to do more than that because obviously, you know, when we leverage our resources we all do bert for the consumers we try to represent. >> yeah. let me ask you a quick question on online shopping. the last couple years around the holidays, christmastime, we hear about how much more people are buying online. s so just by that percentage growth you would think there are more problems. is it more percentage growth, more buying, more problems, or does that medium lend itself more to schemes and bad information? >> you know, that's a great question. i don't know the answer to that. i do think when you don't have a person, there is a failure -- and there's no -- there's no