fareed zakaria, "gps" is next. >>> this is "gps global public square." welcome to all of you in the united states and around the world. i'm fareed zakaria. today we'll ask how to handle terrorism post-boston. start with the former director of cia and national security agency michael haden. how to stop the lone, self-radicalized terrorists. >>> next, we'll take you halfway around the world to chechnya to delve into the chechen connection. how does someone get radicalized? i'll ask the director of a terrific and timely new movie "the reluctant fundamentalist." and we'll talk to google's executive chairman eric schmidt about technology and terrorism, as well as other things. >>> finally, why the world can't get enough of ben franklin. i'll explain. but, first, here's my take. as we learn more about the brothers tsarnaev, we want to ask larger questions about radical islam, muslim communities and the break down. what do they tell us about all this? the most accurate answer might turn out to be, not much. larger phenomenon might be at work. but they might not

also, tune in to faree fareed zakaria gps.> a former north korea spy will live in the united states right now after defecting. and she says the regime executed her husband. she talks to us next. e even pic. it found out the doctor we needed was at st. anne's. wiggle your toes. and it got his okay on treatment from miles away. it even pulled strings with the stoplights. my ambulance talks with smoke alarms and pilots and stadiums. but, of course, it's a good listener too. [ female announcer ] today cisco is connecting the internet of everything. so everything works like never before. [ female announcer ] today cisco is connecting the internet of everything. welcnew york state, where cutting taxes for families and businesses is our business. we've reduced taxes and lowered costs to save businesses more than two billion dollars to grow jobs, cut middle class income taxes to the lowest rate in sixty years, and we're creating tax free zones for business startups. the new new york is working creating tens of thousands of new busines

host of fareed zakaria gps.ane, they believe now a test launch of north korean missiles could be imminent, and that north korea would not give the standard warning to shipping in the region, to aviation in the region. they're taking this very, very seriously. what do you make of this? >> well, obviously it has to be taken very, very seriously. i think, look, i've got the latest issue of the economists, which basically says korean roulette. and you see kim jong-un's finger on the red button. that sums up the ngs ati of the world right now. at a point where there are unprecedented threats. we simply have not heard these kind of threats from the north korean leadership for, you know, more than 20 years or so. so they are very concerned. i was fascinated by senator levin and indeed the admiral in charge of the pacific command, admiral locklear, who testified today, that they would not necessarily recommend shooting down a north korean missile unless it was aimed in anger and targeted either at the u.s. homeland or a

let's bring back cnn's fareed zakaria, and christiane amanpour.hristiane, you were there in the good old days when the north koreans blew up one of their nuclear reactors. >> i was, indeed, that was in 2008. they invited a selective group of journalists in the winter of that year to accompany the new york philharmonic orchestra to pyongyang as one of these unprecedented cultural events between pyongyang and washington, d.c. it marked an agreement of some sorts between pyongyang and washington. we saw them do that. we saw them do. they disabled it. we saw them do it. well, that was several months later when they then blew it up, as a further show of good faith. well, afterwards, kim jong-il fell ill. and after that, these talks basically went nowhere. and then the gradual ratcheting up of these tensions. let's just go back to before 2007, and it was the bush administration's decision not to engage with north korea. in fact, to cut off all previous engagement with north korea. to dismiss south korea's sunshine policy, this was the policy of presiden

welcome to all of you in the united states and around the world, i'm fareed zakaria. fascinating, important things to talk about today. we'll start with north korea's saber rattling and the u.s. response. could it really lead to war? i have an all-star panel, tom friedman, richard haass to talk about that, the global economy and more. >>> then, we found a way to convince china to start worrying about global warming, i'll explain. >>> morgan stanley predicted that china, india, brazil and russia will all slow down. check, check, check, check. so, what does he say about america's prospects? >>> then, we'll talk to the great historious ian morris. we'll take you all the way from the ice age to the far distant future. >>> first, here's my take. time for the fat and thin envelopes. the annual ritual when colleges send out admission and rejection notices to well over a million high school seniors. american higher education remains the envy of the world and it has been the nation's greatest path to social and economic mobility. sorting and rewarding talented kids from any an

/fareed if you ever miss a show or a special.week's book of the week is a good one. "this explains everything" deep, beautiful, and elegant series of how the world works, the publisher of the edge.org asked some of the world's best minds for their favorite explanations of anything. the result is a collection that reads like the best tech talks ever. it's an absolute pleasure to read. now for the last look. good science sometimes takes a long time. it was 11 years after nasa was founded that we landed on the moon. the human genome project took 13 years. it's been almost 50 years s sin the hague's bojean particle was proposed and it still hasn't been conclusively proven. but australia is on the verge of a breakthrough of sorts. 86 years ago, a professor of the university of queensland initiated this pitch drop experiment, wanting to show that some things that look solid could actually be a little fluid. picture you see is a drivative of tar and it's so solid you can crack it with a hammer, but it can also drip and drop. over the pa

also joining us, fareed zakaria, the anchor of cnn's fareed zakaria gps. guys, listen to what secretary kerry said in seoul earlier today. >> we will defend our allies. we will stand with south korea, japan and others against these threats, and we will defend ourselves. and kim jong-un needs to understand, as i think he probably does, what the outcome of a conflict would be. >> kerry certainly spoke tough. but president obama has actually ordered that some of the military exercise scheduled in the region be canceled. so christiane, what is the message that the obama administration is trying to send right now, and will it work? >> well, listen, they've been sending this message from the beginning of this conflict. it all starts around the joint exercises that the united states and south korean military have been having throughout this month of april. when things started to get really heated, sort of mid last week, we saw that the white house, the pentagon, the u.s. administration wanted, and sent very clear signals from both the white house and the pentagon

these fares won't last long so hurry and book now, only at southwest.com. we are southwest.d. >> pam: there are so many new web and mobile apps being released during this tech boom. that start-ups are going to extremes to get your attention. the start-up behind a new photo and video sharing mobile application that's similar to instagram. paid for an airplane banner to be flown over facebook's headquarters in menlo park. it was a stunt to taunt facebook -- who now owns instagram -- and generate buzz for their app. they are running a "my last instagram" contest with awards of up to one hundred thousand dollars in cash. kron 4's tech reporter gabe slate shows us how it works. >> reporter: this is where the tech boom that we are experiencing gets interesting and more aggressive. there are so many applications with the social media they have to go big to get your attention. this is similar to mr. gramm it has some " feature that is to grab does not feature like the ability to share video. however, it has some other features that are similar to a instagram.... however some others

zakaria, host of fareed zakaria gps which airs on cnn as well.hristiane, you and i know chuck hagel, fareed, you know chuck hagel. he is not a guy who speaks provocatively without specific warning, without specific reason. when i heard what he was saying, i sensed he's pretty concerned. >> he is concerned, but rather than ominous, it sounded kind of reassuring. he basically said we have what it takes to defend our homeland, our allies. and i think that yesterday the admiral in charge of the pacific command, admiral locklear, told congress that of course they would take defensive action if they saw any missile headed in a hostile manner toward allies or u.s. bases in guam. but he would not suggest shooting down any missiles in inhabited areas, in other words, not targeted in anger. >> what happens, fareed, if they do launch not just one or two, but multiple missiles, and they all go into the pacific ocean, they fly over japan, land if the water. then what? >> that's precisely why i think the american plan seems to be at least not precipitously to

zakaria, host of fareed zakaria gps which airs on cnn as well. you and i know chuck hagel, fareed, you know chuck hagel. he is not a guy who speaks provocatively without specific warning, without specific reason. when i heard what he was saying, i sensed he's pretty concerned. >> he is concerned, but rather than ominous, it sounded kind of reassuring. he basically said we have what it takes to defend our homeland, our allies. and i think that yesterday the admiral in charge of the pacific command, admiral locklear, told congress that of course they would take defensive action if they saw any missile headed in a hostile manner toward allies or u.s. bases in gu all. but he would not suggest shooting down any missiles in inhabited areas, in other words, not targeted in anger. >> what happens, fareed, if they do launch not just one or two, but multiple missiles, and they all go into the pacific ocean, they fly over japan, land if the water. then what? >> that's precisely why i think the american plan seems to be at least not precipitously to intercep

host of fareed zakaria gps.launch of north korean missiles could be imminent, and that north korea would not give the standard warning to shipping in the region, to aviation in the region. they're taking this very, very seriously. what do you make of this? >> well, obviously it has to be taken very, very seriously. i think, look, i've got the latest issue of the economists, which basically says korean roulette. and you see kim jong-un's finger on the red button. that sums up the ngs ati of the world right now. at a point where there are unprecedented threats. we simply have not heard these kind of threats from the north korean leadership for, you know, more than 20 years or so. so they are very concerned. i was fascinated by senator levin and indeed the admiral in charge of the pacific command, admiral locklear, who testified today, that they would not necessarily recommend shooting down a north korean missile unless it was aimed in anger and targeted either at the u.s. homeland or at allies like japan or south

go to cnn.com/fareed for more of the gps challenge and analysis.r, you can go to itunes.com/fareed if you ever miss a show or a special. this week's book of the week is supe superb. "the sleepwalkers. how europe went to war in 1914" by christopher clarke. one of the great mysteries of history. how europe's great powers could have stumbled into world war i. paved the road for communism and fascism and led directly to world war ii. this is the single best book i have read on this important topic. >>> now, for the last look. discord. conflict. feud. the ingredients of a great drama, right? well, they were all hooked up into a work that premiered in estonia this week. ♪ do not forget my name >> this was the true story of paul krugman, the nobel winning economist versus henric of estonia. you might recall their spat which erupted online about a year ago about spending versus saving and stimulus versus austerity. he called the poster child for austeoausterity and it wasn't ms a compliment. using an unpresidential expl expletive and called krugman's words

the board decided to cancer it will fare hike.ship and revenue are on the rise making the price increase necessary. and now the board will consider lower the basic fare by a dime but before that happens, the district will review the complete fare structure and hold hearings this year. >>> the biggest event ever to be held in napa county takes place next month. and that has many people concerned actually. the four-day bottlerock music festival will feature 60 bands include the black key, the flaming lip, and the black crows. they are going to be performing on three stages in the downtown expo complex. local wines, beer and food will be available. but neighbors wore lay the 30,000 people a day expected to attend will cause problems. >> might blow up in their faces and they could have five days of crisis management. >> yeah, breaking new ground here. and there's a little bit of trepidation, what's it going to be? >> organizers say they have arranged security, off-site parking and shuttles. a single day tick set $136. a four-day vip p

manpower and fareed zakaria.he obama administration now believes a test launch of north korean missiles could be imminent and that north korea would not give the standard warning to shipping in the region, to aviation in the region. they're taking this very, very seriously. what do you make of it? >> reporter: obviously it has to be taken very seriously. i've got the latest issue of the economist which basically says korean roulette. you see kim jong-un's finger on the red button. that pretty much sums up the feelings. we simply have not heard these kinds of threats from the north korean leadership for, you know, more than 20 years or so. so they are very concerned. i was fascinated by senator levin and admiral locklear who testified today that they would not necessarily recommend shooting down a north korean missile unless it was aimed in anger and it was targeted either at the u.s. homeland or at allies like japan or south korea. that they wouldn't recommend shooting that down because they are terribly afraid o

transit fares! as in the 37 billion transit fares we help collect each year. no? oh, right. of the 1.6 million daily customer care interactions xerox handles. or the 900 million health insurance claims we process. so, it's no surprise to you that companies depend on today's xerox for services that simplify how work gets done. which is...pretty much what we've always stood for. with xerox, you're ready for real business. >> this is a rapid fire round. what is our second pick? >> so unlike the ballers, we like to pick stocks before they make a huge move. >> oh! >> it usually works better that way. >> touche. >> there is some of the parts valuation on this thing that is somewhere between 125 and $140. we think there is huge upside. >> agree? >> it's like ryan leaf. >> good trash talking. >>> so does the very smart steve of first he is an activist inç this company. with him there -- >> does he need an activist? this was a $114 stock two years ago. it has come off of its highs. >> there is a ceo thing going on right there. >> i think it's chad. remember? he was picked 18th. tom

what is my fare? uber will go home. and i will take over. thank you very much. >> (calling names) >> good afternoon board of directors. we need an app, a universal app for all the cabs on the same app. some of them have flywheel; some taxi magic; some uber, whatever there is something they are doing. when the mca to come up; existing hardware is already in in half the cabs, the software mounted. i have a phone in my cab with flywheel; it works great. if i get to matters and no one is there, my cell phone is programmed into the app, rings with the customer on the other end, you're on 4th avenue, not 4th street. whatever. it works great. even when it doesn't. we need this technology because right now flywheel isn't 700 cabs on that app, i asked people, how long did you wait for this ride, saturday night? 9-10 minutes. it can imagine with 1700 we are going to solve a big demand issue assuming you want to solve the demand issue; you don't want to just throw medallions of the problem. this is a holistic approach, a way to solve the demand issue.

fareed zakaria gps is next. >> welcome to all of you in the united states and around a i'm fareed zakaria . it has been an extraordinary six days since two bombs exploded near the finish line of the boston marathon. today the lone surviving suspect in that attack lies in a hospital bed, unable to speak, unable to explain the destruction he and his brother are alleged to have wrought. in this hour, we will try to get to the bottom of the key issues around the attack. we'll start with an exclusive interview with ray kelly, the commissioner of the new york police department. he runs one of the largest counterterrorism teams outside of the federal government, and we will get his key insight. then, soft targets, ieds, high-value interrogation, chechnya and more. we will dig deep in to some crucial aspects of the case with a true all-star gps panel. also on the show we will take a few breaks from terror to look at gold, which isn't as glittery as it used to be and what lessons the u.s. congress could learn from these wilting legislators. but first here's my take. we're learning a great deal abo

typically, a ticket to the west coast runs around $1,000, but fares are as low as $360. i asked richard branson if he can make money on those cheap tickets. >> we can make money. virgin america attracts people. we love flying. we're the best airline in america. if we can fill our planes, we can make money. >> so, are these cheap tickets just for now, a special launch, or is this going to be the way of business? >> we like the offer great value, but we also like to offer tremendous quality. so, anybody traveling with us at every seat, they get wi-fi, fantastic entertainment system. leather seats in economy class. they get the delightful cabins, new planes. i think virgin won't stop with the best quality service that offers the best value in fares. >> there's no question that people really do enjoy traveling on virgin, but virgin america has been losing money over the past couple of years. can you get enough people on your planes so you can start making money? >> yes. the last quarter was very profitable. next year will be very profitable. despite united airlines dumps cap

with me now, fareed, richard, douglas and nile. richard, you've been through a few of these scrapes in the past. how serious is this one? there is a sense from a few people now that it may be getting genuinely serious. >> well, it's serious but not in the way people think. i do not believe we are on the cusp or the precipice of an intentional conflict. if a conflict were to happen, i really think it would be more through stumbling. i actually think all this talk about a north korean missile launch is in a narrow way actually not a bad thing and let me explain what i mean. i can actually imagine the north koreans launching a missile that would give this young leader something he could point to, he could then claim victory, which would then let him walk things back and back down, and essentially get us out of this manufactured crisis. none of this will affect the fundamentals. we still have a divided korea, we still have a north korea that has a half dozen or so or ten nuclear weapons, china is still unwilling to use all the influenc

fares would have been boosted from $2.10 to $2.25. ridership and revenues are increasing so district officials say they will explore whether a ten cent fare rollback is called for. >> a bill was approved to allow owners of green vehicles to use car pool lanes. california's green sticker program was designed to encourage drivers to buy environmentally friendly cars by letting them use car pool lanes even if they are driving solo. the program ends in 2015 but the senate has voted unanimously to allow plug in hybrids and hydrogen fuel cell vehicles to use the h.o.v. lanes for three years. the bill still has to pass through the state assembly. >> we following breaking news in san leandro, an overnight fire at an elementary school, and we are at the scene with the impact on students today. >> developing news in san jose where a massive fire devours a historic building. the danger firefighters are still facing this morning. >> a firestorm of passenger complaints forces congress to take action. vote hours away that may finally end th >> live

since 2005, ac transit riders have faced yearly fare hikes. >>> 4:48 now. california is on track to collect $4 billion more in personal income taxes than originally expected. the legislative office says the state has been posting strong tax collections so far this fiscal year. this news means the potential boost for education. much of the revenue is expected to go to schools and cleanse. >>> governor brown has a neighbor to thank. sacramento police say this man tried to break into the governor's loft on sunday night. a neighbor caught him and he was arrested. brown told the story at a rally for crime victims rights yesterday. >> i know the feeling. i know the anxiety. and i want to do nothing more than make this place safe. but i got to make it actually happen. >> brown says three men tried to break into his house in oakland last year and he says the men claimed they were looking to buy real estate so police let them go. >>> state assemblyman tom ammiano has drafted a homeless bill of rights. it's in response to tent city removals and sit-lie laws. the idea

transit fares! as in the 37 billion transit fares we help collect each year. no? oh, right.e thinking of the 1.6 million daily customer care interactions xerox handles. or the 900 million health insurance claims we process. so, it's no surprise to you that companies depend on today's xerox for services that simplify how work gets done. which is...pretty much what we've always stood for. with xerox, you're ready for real business. . >> welcome back to fast money live at the nasdaq market site. melissa lee will be back tomorrow. >> sure. >> jet blue reporting first quarter earnings today. joining us now, first off before the numbers. the sequester is scaring the pants off of everybody. people are talking about how it's not on jet blue but delta. >> this is needles. there is no reason for that. we see the senators, faa administrator, i'm hopeful that we will see cloe sure to this before there is a recess that takes place. >> if we go on recess. i agree with that. >> this is crazy. >> it is part nobody wants to make the investment in infrastructure so we can get up to the 20th c

the plan to hike fares was made two years ago. they say they'll hold public hearing, probably late they are year. >>> there's already international interest in a music event coming to napa valley next month. the bottlerock festival will feature 60 bands including jane's addiction and the zach brown band. they'll perform 10 hours a day for four days on three stages at the downtown complex. that has some neighbors concerned the organizers are aiming too-high for a first- time event. >> too much, too fast. >> we think the world is ready to come. and it's going to be beautiful. >> they have made provisions for parking. all food and wine at the festival will be from local producers and all 5,000 hotel rooms in napa are already booked for may 8th through the 12th. >> wow, 5,000 hotel rooms booked. >>> sal is covering traffic. and not off to a great start. >> no, we're not. we do have some things going on. we have a closure. stone valley road still closed near round hill because of a fatal accident. they had been making progress but stil

fareed and christiane are still with us. fareed, what do you make of all this?they can't put nukes on their missiles. the warheads are too heavy. the missiles would misfire. but it is important to point out, wolf, they keep trying. so, you know, this is an ongoing story. this is not one we can say with absolute confidence. they've had three nuclear tests. they had a whole bunch of missile tests that were spectacularly unsuccessful. last december they shot a missile that could have reached the philippines. so they are constantly trying. they seem to accept trial and error and failure. so this -- even if this one doesn't work, what you see is a regime that is constant ri trying to get, you know, get one of these things to work at some >> well, i think so, too. and the scientists, the most plugged in scientists believe that is the aim of this regime. it's to continue to test missiles, delivery systems, more nuclear tests, try to do what they have to do because it is becoming consensus believed that north korea wants to be taken seriously as a nuclear weapon state.

let's bring back cnn's fareed zakaria, and christiane amanpour.e, you were there in the good old days when the north koreans blew up one of their nuclear reactors. >> i was, indeed, that was in 2008. they invited a selective group of journalists in the winter of that year to accompany the new york philharmonic orchestra to pyongyang as one of these unprecedented cultural events between pyongyang and washington, d.c. it marked an agreement of some sorts between pyongyang and washington. we saw them do that. we saw them do. they disabled it. we saw them do it. well, that was several months later when they then blew it up, as a further show of good faith. well, afterwards, kim jong-il fell ill. and after that, these talks basically went nowhere. and then the gradual ratcheting up of these tensions. let's just go back to before 2007, and it was the bush administration's decision not to engage with north korea. in fact, to cut off all previous engagement with north korea. to dismiss south korea's sunshine policy, this was the policy of president george

those fares.increase supply. it's what any corporation or small business owner does anywhere in the country. >> yeah, we were talking to him about that because airline stocks have done incredibly well. especially over the last several months as airlines are kind of in a position where they can raise prices like they haven't been able to before. somebody comes in and you can only -- you're only as smart as your stupidest competitor because you have to slash fares to keep up. >> that's right. and i'll tell you that we are turning the traditional model in terms of what people think about running an airline on its head. there are structural changes in the industry today with consolidation resulting in a less fragmented industry. having capacity discipline and return focused management teams. investors are flocking to the sector because of that. they recognize that despite this industry's history of destroying shareholder value, sometimes in remarkable fashion, we're actually at a point now where we're

fares were scheduled go up from $2.10 to $2.25.think if fares stay the same, there will actually be a 3% increase in revenue. board meets on wednesday. >>> the town of atherton is planning on sending out bills to the white house to try to cover the cost of security for president obama's recent visit. coordinating to the mercury news ather officials say the town spent more than $7,000 for police and other services when mr. obama visited earlier this month. town council members feel that artherton shouldn't have to pay for protectioning the president while he is attending fundraisers. . >>> hundreds of people descended on the kruk berkeley campus to celebrate cal day. annual open house gives perspective students, children and people who are just curious a chance to see what the school is all about. >> oh, man, i remember going as both a junior and seen a i fell in love with cal. i loved the expense. it was great. >> the campuswide extravaganza included more than 300 public events. >>> looks like a lot of fun. >>> a sting operation yo

fareed zakaria "gps" is next for our viewers here in the united states. welcome it all of you in the united states and around the world, i'm fareed zakaria. >>> this week, president obama released his 2014 budget proposal and will start with two crucial debates about it. first up, is obama's budget a step forward? will we get our house in order? we have a debate. ronald reagan's budget director david stockman versus austan goolsbee. then, america's debt and deficits going forward will largely be caused by one factor, health care. how do bring these costs down. the great debate we should all be having. steven brill and david goldhill present two very different views. also, anthony bourdain on globalization and food. what does he learn from eating stuff all over the world. >> that's good. >> i'll ask him. >>> and a lesson in ethics from an unlikely source. an emerging markets business titan. ratan tata ran india's biggest conglomerate and how businesses should live by a moral code. >>> i grew up admiring margaret thatcher. it was obvious to many of us in in

also joining us, cnn's fareed zakaria, the anchor of "fareed zakaria gps." what is motivating all this tough talk from kim jong-un and his generals? >> it's anybody's guess and anybody have tried to psycho analyze him since he's come in. some people are saying he's trying to prove himself to his people and hardliners, who knows? what we also know, and i spoke to the last american who have gone into the nuclear plant that they have. he said, and he's very confident that they do not have the nuclear capability, as the general says, to threaten either south korea or the united states. they could perhaps deliver some kind of warhead to south korea, but not on a missile. maybe by plane or ship or truck, but they don't have that delivery capability. if they restart the nuclear facility, as they said they would, it could take six months to a year. remember, we went in there. i went in there in 2008. i watched them disable it. that was sort of a honeymoon period between north korea and the west, as they disabled it. then it sort of comes to where it is now. they sai

. >> you know fairs and -- fares and fees are already sky high. and a cracker jack, green is for democratic's governor for backing oil and gas. why charlie is seeing red. >> clean energy, don't do anything for it. >> $40 billion a year. >> there's nothing. >> you get support these things bus you don't empower them. this place is filled with oil and gas. t. why? because selling their funds makes them more money. which makes you wonder -- isn't that a conflict? search "proprietary mutual funds." yikes! then go to e-trade. we've got over 8,000 mutual funds, and not one of them has our name on it. we're in the business of finding the right investments for you. e-trade. less for us. more for you. the fund's prospectus contains its investment objectives, risks, charges, expenses, and other important information and should be read and considered carefully before investing. for a current prospectus, visit etrade.com/mutualfunds. understanding you clearly... what is the capital of zimbabwe ? ... the first time you ask with the google voice search. the droi

also joining us fareed zakaria. what's motivating all this tough talk from kim jong-un and his generals in north korea? >> i think it's anyone's guess. everyone is trying to psycho analyze him in the past couple of weeks. some say he's trying to prove himself to his own people, perhaps even prove himself to those who may be pulling the puppet strings. who knows? what we also know, i spoke to a professor who is the last to have gone in, and he said he's very confident they do not have the nuclear capability as the general said to threaten either south korea or the united states. they could perhaps deliver some kind of war head to south korea, but not on a missile. maybe by plane. maybe by ship or truck. but they don't have that ballistic delivery capability. also, if they restart the plutonium reprocessing plant, it would take six months. i went in there in 2008, i watched them disable it. it was a honeymoon period and then it comes to where it is right now. they said it could restart within six months to a year. >>

and the twice was very good. >> he purchased a ticket just $884 which would be a great fare except he was charged twice. >> i do recognize there is a deal there. there is no reason for them to have two tickets in my name. >> an agent noticed first there are tw seats for one person. he called and demanded a refund. >> that is when i spent hours on the phone with customer service and talked to as many as six. >> he says orbits made an offer. >> trying to give me credits for the amount of the ticket but... you know, in order to use that very to pay $280 fees. >> he says he can only get airline credit. and what is worse would have to pay a change fee to book it not fair. it's not my mistake he was told to send a complaint to orbits headquarters. >> and that is told that is the best they can offer me. i reached highest on the customer service. >> instead he contacted 7 on your side and we contacted orbits. the company says it sent a request and george did get a full refund for the extra ticket. orbits said the customer received misinformation in regardings to receiving a credit. in this ca

also joining us, fareed zakaria, the anchor of cnn's fareed zakaria gps.retary kerry said in seoul earlier today. >> we will defend our allies. we will stand with south korea, japan and others against these threats, and we will defend ourselves. and kim jong-un needs to understand, as i think he probably does, what the outcome of a conflict would be. >> kerry certainly spoke tough. but president obama has actually ordered that some of the military exercise scheduled in the region be canceled. so christiane, what is the message that the obama administration is trying to send right now, and will it work? >> well, listen, they've been sending this message from the beginning of this conflict. it all starts around the joint exercises that the united states and south korean military have been having throughout this month of april. when things started to get really heated, sort of mid last week, we saw that the white house, the pentagon, the u.s. administration wanted, and sent very clear signals from both the white house and the pentagon and the state department

ahmed fareed is new to town.elle and i will buy you your first batch of garlic fries with extra garlic, how does that sound? >> you know what? that would be great. i've been to the ballpark ten times. i haven't gotten the garlic fries yet. my biggest regret is moving to the bay area so i will take you up on that. speaking of the giants, it's been a successful season so far. player arrival, check, win your home opener, check, beating the cardinals today, 1-0 behind the great performance from barry zito. for more on the defending champs' banner day mindy bock. quite a day at the ballpark. >> reporter: yes, absolutely, ahmed. quite a day for barry zito. what a ride he is on. his last loss came august 2 pd of 2012. the giants have won all 15 of his starts since and he's pitched 14 2/3 shutout innings against the cardinals including today's seven shutout innings which gave him the first win of 2013. >> baseball is a funny thing. i think that's why fans are so drawn to it because anything can happen. i wish i could say

zakaria, host of fareed zakaria gps which airs on cnn as well.uck hagel, fareed, you know chuck hagel. he is not a guy who speaks provocatively without specific warning, without specific reason. when i heard what he was saying, i sensed he's pretty concerned. >> he is concerned, but rather than ominous, it sounded kind of reassuring. he basically said we have what it takes to defend our homeland, our allies. and i think that yesterday the admiral in charge of the pacific command, admiral locklear, told congress that of course they would take defensive action if they saw any missile headed in a hostile manner toward allies or u.s. bases in gu all. but he would not suggest shooting down any missiles in inhabited areas, in other words, not targeted in anger. >> what happens, fareed, if they do launch not just one or two, but multiple missiles, and they all go into the pacific ocean, they fly over japan, land if the water. then what is this. >> that's precisely why i think the american plan seems to be at least not precipitously to intercept them and

transit fares! as in the 37 billion transit fares we help collect each year. no? oh, right. you're thinking of the 1.6 million daily customer care interactions xerox handles. or the 900 million health insurance claims we process. so, it's no surprise to you that companies depend on today's xerox for services that simplify how work gets done. which is...pretty much what we've always stood for. with xerox, you're ready real business. >>> as i understand it, we are getting a statement from the family of the wife of the dead suspect in the boston marathon attacks. let's get to courtney reagan for that. >> thank you very much, melissa. this is a statement from the woman we believe is best described as the mother-in-law of the dead suspect. and it reads, our daughter has lost her husband today, the father of her child. we cannot begin to comprehend how this horrible tragedy occurred. in the aftermath of the patriots day horror, we know that we never knew tamerlan tsarnaev. deval patrick is encouraging the citizens to remain vigilant. >> we are where we were effectively as of monda

fareed, thank you so much. we really appreciate it.f people of course are weighing in today, world leaders. but also meryl streep. she's also paying tribute to margaret thatcher. >> we will stand on principle, or we will not stand at all. >> but, margaret, with all due respect -- >> so you recall she played thatcher in the 2011 film. she won an academy award for her performance. here's what she said in a statement today. >> it was a terrific performance. she said "to have given women and girls around the world reason to supplant fantasies of being a princesses with a different dream, the real life option of leading their nation, this was ground breaking and admirable". >> and some people say, too, she went beyond gender. they never thought of her whether a female or male, she just represented power. >> strength. >> iconic. >> absolutely. >>> well, this is an interesting story. >> it is. april in paris, sure. but what about april in pyongyang? >> some american tourists spent their vacation there. we're going to have their story next. mo

transit riders concerned about a fare increase set to take effect in july can stop worrying. reeve knew is on the rice -- revenue is on the rise, making the increase necessary. the district will review the complete fare structure and hold public hearing later this year. >>> traffic in the east bay is expected to be very heavy this evening with the as playing at the oakland coliseum and the warriors at the arena. the warriors are returning home for the playoffs for the first time this season. and claudine wong is live in oakland with what players just said this morning about the game plus the extra security in place for tonight's game. claudine, good afternoon. >> reporte good afternoon, tori. yes. extra security, we can show you. you will can see alameda county out there. that's the bomb squad. they are about to do a sweep of the arena. it's going to be a packed house in there tonight, 20,000 people inside. it will be busy next door, too, because the as play tonight and all of this happens during the evening commute. so traffic will likely be a mess. there's no doubt it's nic

look at doppler weather hd and the >>> searching on-line for airline tickets can help you find low fares and it is convenient, but if there is a mistake it can be more difficult to correct. that's what a bay area man found out. he spent hours trying to untangle an error. michael finney has a look at what happened. >> george chew often goes to shanghai for business. >> i go from vancouver to china. >> it can be expensive, but he found a barr began -- bargain fare on orbitz. >> the ticket price was very good. >> he pu aound trip ticket for $884 which would be agreat fare except he was charged twice. >> i do recognize they have a deal there, but there is no reason for them to have two ticket in my name. >> an airline agent in shanghai noticed it first. there were two seats booked for one person and which seat did george want to sit in. george called orbitz and demanded a refund. >> i spent hours on the phone with the customer service people and talked to as many as six is. >> finally he says orbitz made an of oner he could definitely refuse. >> they tried to give me an airline credit for th

heads downstairs and makes a phone call but at least he paid his fare this guy did something know as piggybacking, basically he followed a paying customer through the gate >> do you know your id number? >> no sir >> he claims that he just arrived from atlanta today do you have anything with your name on it >> he gave them a name but that name never checked out in order for us to give you a ticket we have to know exactly who we are giving the ticket too >> he asked for a break saying i would never do it again if i were able to identify you then maybe i could so first he claims he had a >> californa id but when asked what his address was >> east 12 street .i'm thinking >> i trying to make sure it's the right address >> now listen to this >> mr brown the state of california says they have never head of you, that because i'm from georgia >> so now officers are not sure what is name is or for that matter where he is from i'm telling you told me, californa id california says eric who so now you're saying you have a georgia id >> after going back and forth trying to figure out who this man

the ticket price was very good. >> he purchased a roundrip ticket for $884 which would be a great fare except he was charged twice. >> i do recognize they have a deal there, but there is no reason for them to have two ticket in my name. >> an airline agent in shanghai noticed it first. there were two seats booked for one person and which seat did george want to sit in. george called orbitz and demanded a refund. >> i spent hours on the phone with the customer service people and talked to as many as six is. >> finally he says orbitz made an of oner he could definitely refuse. >> they tried to give me an airline credit for the month of the ticket, but in order to use the credit i have to pay $280 fees. >> orbitz said he could o get airli credit and to us a year and had to pay a $280 change fee to book it. george said, not fair. >> not at all. it is really not my mistake in anyway or shape. >> george was told to send a complaint to orbitz headquarters, but he wanted to speak to a manager. >> and i was told that is the best they can offer me. i already reached the highest on the customer s

that's about half the normal fare. this promotion comes months after an engine fire that got a lot of play on carnival triumph, left passengers stranded at sea for several days. the disaster causing problems on carnival, bookings dropping drastically. carnival says business is slowly picking up thanks to discounted fares. >> new facebook called home makes your phone facebookyer. >> home is that software not quite an operating system but closer to an app. facebook will make this available as a free download today. as reminder, home takes over your lock screen, the main page of your phone as well and puts your friends where your apps were. facebook says it makes your phone a better social tool. also new today, htc starts selling htc first. this is a phone with facebook home software already built in. we're doing htc also released a phone it calls htc 1. it's getting blockbuster reviews. you have to scratch your head why the company released two new phones with such similar names. the one came first. the first came second