he's going dobb truly missed. >> reporter: now, hairston's familiar dull not want to speak with us today are again awaiting the medical examiner's report that is expected friday morning. we are told the officer in this case suffered injuries to her head and her neck. iain? >> all right, day, thank you. >>> now on to your fox 29 weather authority. meteorologist kathy orr life outside our old city studios. what's a pretty nice night for late january, kathy? >> it's beautiful, open yann. it really is. not. within a lost folks walking about just enjoying the evening. you can see it's pretty busy out here. it is thursday night after all. tomorrow tgif. temperatures still in the 40s after a high near 50 degrees today. take a look at the numbers across the region. it's 37 right now in pottstown. but 46 in philadelphia. 39 in millville with a light wind and clear sky and atlantic city it is 45 degrees. this evening temperatures falling through the 40s with a clear sky. by 11:00 o'clock, looking at 41 degrees. and then all eyes on our next weather maker an area of low pressure tapping into the gu

next at 4:00 how harry hairston were able to get the man the money he deserves. you have a flat tire, dead battery, need a tow or lock your keys in the car, geico's emergency roadside assistance is there 24/7. oh dear, i got a flat tire. hmmm. uh... yeah, can you find a take where it's a bit more dramatic on that last line, yeah? yeah i got it right here. someone help me!!! i have a flat tire!!! well it's good... good for me. what do you think? geico. fifteen minutes could save you fifteen percent or more on car insurance. did you know slow internet can actually hold your business back? say goodbye to slow downloads, slow backups, slow everything. comcast business offers blazing fast and reliable internet that's 10 times faster than slow internet from the phone company. say hello to internet speeds up to 150 mbps. and add phone and tv for only $34.90 more a month. call today. comcast business. built for business. >>> time for nbc 10 responds this afternoon. a man waits months for a check to arrive. >> after faxing forms and countless phone calls he called nbc 10

is finally here. >> reporter: harry hairston, "nbc10 responds." >> janke's total refund is $441.ve a consumer problem, head to the website, fill out the complaint form, or give us a call, we will respond to you. >>> just a few minutes before the start of the "today" show. >> coming up at 7:00, katie couric and matt lauer are standing by. good morning. >> good morning. >> russia's meddling in the presidential election taking center stage on capitol hill. amid reports that president-elect trump is considering overhauling u.s. intelligence agencies. we're going to have the latest on that. >>> also ahead -- powerful winter storms targeting the entire east coast. parts expected to see crippling amounts of snow. al will tell you when to expect that. >>> and planning for hollywood's biggest party of the year. we're going to catch up with jimmy fallon as he gets ready to host the golden globes for the first time. that and much more as we get ready here on "today." katy and tracy, back to you. >> see you shortly. >> you got it. >>> now, let's talk about the cold and snow headed our way. a

harry hairston jones us. people are always looking for a good cell phone deal. >> this guy didn't go what was going on for a quite a while. he said he was getting different prices from representatives at the same company. on black friday, larry silverman came here to t mobile looking for a deal on a new cell phone. he got bad news. >> they told me i wasn't qualified to get a deal. >> he paid $550 the full price, for an iphone 6s. he says he later had buyer's remorse. something doesn't feel right so i called t mobile. they said yeah, you do qualify for a plan. >> the rep he called said he could get the more expensive i phone 7 half price. when he went back to the store the story changes. >> they're going to charge you $649. >> he says the store told him the deal was no good. he called t mobile corporate from the store. give me the supervisor. sorry nothing we can do. he says the supervise told him the rep, made a mistake. silverman argued it wasn't his fault and asked t mobile to honor the deal. he said the co

they contacted harry hairston. >> you ever have that happen to you?ou wait for a rebate and how frustrating it can be. a big headache at times. the family tells us they've called the company time and time again, but they continue to get the runaround. richard romer is happy with his new washing machine, but the rebate that was supposed to pay for part of the washer took longer than it was anticipated to come. samsung recalled his old washer. the company says his was one of 3 million where the top could detach. >> we were supposed to get a rebate from samsung. >> they notified him about the rebate on november 2016. >> right away i called on where to send the rebate form because it was not on the form. >> samsung told him he would have a rebate in four to six weeks but the check never game. he called the company again. >> we spoke with the samsung reps and they didn't know where our application was. >> romer showed us this receipt showing he sent in proof of delivery by certified mail. >> it's frustrating that an organization doesn't follow through on t

hairston died soon after.say the taser prongs never pierced his body. >> still too soon to say whether it was or was not aing factor. you're talking about circuits being completed. >> terrible i think they could have did it a different way or something. i don't know. you don't know everything that happened. >> barry was good guy. used to work lot. try to make money. >> the officer has minor injuries. homicide and internal affairs are investigating along with the medical examiner. >>> new tonight, who exactly was giving physicals to kids at local schools? the answer has parents furious. fox 29 investigates. >>> four-year-old boy takes his first steps thanks to special harness and special stranger. >> feel pretty good. >> yup. good a story that bring smile to your face and maybe a tear to your eye. >>> kathy orr tracking your forecast. >> that's right, iain. dry for now but rain moving into the delaware valley tomorrow. late morning and into the afternoon. this is round one. but guess what? there's a bigger stor

so they called harry hairston for help. how he was able to get their laundry room back up and running. looks like we're still a man short. not anymore. gus! the second most famous groundhog in pennsylvania. let's hit the ice. whoaaa! take the shot! (buzzer) that shot was one in a million. so's this. all the money millionaire edition, new from the pennsylvania lottery. with five top prizes of a million bucks. it's a real game changer. (giggles) keep on scratchin' >>> quarter to seven. here's a look at first alert radar in realtime. i'm not a meteorologist, but that green is rain. bill henley will be along in a minute to give us details. >>> rebate for new washer they were promised never showed. >> contacted harry hairston and nbc responds team. take a look. >> reporter: happy with his new washing machine, but the rebate that was supposed to pay for part of the washer took longer than anticipated to come. samsung recalled his old washer. the company says his was one of 3 million where the top could detach. >> supposed to get

the costly phone bill problem that harry hairston and the nbc response team were able to fix and theesson we can all learn from this story. plus this -- >> a health scare that caused minnesota's governor to collapse at the state capitol. the diagnosis he's revealing today. >>> first here's a look at the closing bell on wall street. >>> oh! >> this is what three international exchange students ran into when they were out for a ride in mississippi saturday. they drove right into a tornado. their car took a beating, but the three of them walked away unscathed. >> we're really lucky because our friend was in the backseat. and a really heavy soccer ball went right there. and there's a few centimeters higher. >> wow, that's a close call. the three took that american flag they found on the ground and they hung it near their dorm. >> an update tonight on governor mark dayton. he's been diagnosed with prostate cancer. that was dayton last night. he collapsed while delivering his state of the state speech. the 69-year-old says he doesn't think his diagnosis is related to his fainting spell. da

he didn't bother nobody. >> reporter: friends who knew hairston from his neighborhood say he went toork early every day collecting scrap metal in his truck he lived here at his parent's home. >> that's terrible. i think they could have did it a different way or something you know, i don't know. you don't know everything what happened. >> barry was a good guy. he worked a lot. trying to make money. he was good guy. >> what can i say? you know, he'll be truly missed. >> i don't know what prompted him to do what he did. even from the beginning jumping up and down and screaming on his own car. >> reporter: now there are surveillance cameras here at the corner of tenth and poplar police tell us the officer did suffer neck, head and hand injuries from that encounter with that man. tonight police say homicide, internal affairs and the medical examiner's office are all looking into this. iain, we'll have update on that investigation coming up tonight at 6:00. back to you. >> all right, dave, thanks. we'll see you then n manayunk police are looking for three men who robbed a store last night

adjacent to the wallace house is eight acres of land known as hairston hill. this property offers a sweeping view of the valley leading to the confederate line on top of kennesaw mountain and was used by the union as signaling positions during the battle. this location is essential for park visitors to understand the strategic positions taken by union and con fed ral rath armies during -- confederate armies during the battle. in addition to being critical sites, the wallace house and hairston hill are two locations remaining associated with the union army. most of the park's current attractions correspondent with confederate history and these additions will prove to be a major historical acquisition that will enhance the value of the park and provide insight into the union's side of the story. in 2002 the cobb county government purchased the house and hill to prevent the house from being demolished. since then, the county has been seeking to transfer the property to the park. my bill simply modifies the boundary of kennesaw mountain national battlefield park t

we'll explain how harry hairston and nbc 10 respond. >> and the sixers are on a roll.ee how one player's cap started it all. that's at 5:00. by peggy lee playing ] [ goat bleat ] [ crow caws, music continues ] this is gonna be awesome! when it comes to buying a house... trulia knows the house is only half of it. and with 34 map overlays like playgrounds, demographics, schools, and more... you can find the right house and the right neighborhood for you. trulia. the house is only half of it. >>> we have breaking news in philadelphia's west oak lane neighborhood a woman has been attacked by a dog near brush road and hanes street. vehicles are on the scene. the woman rushed to the hospital with serious injuries. denise nakano is on her way to the scene. as soon as we know more we will pass it along to you. >>> moving on to nbc 10 responds. it's the case of a bill that won't go away. >> a woman said she tried everything to get rid of it, but she couldn't. so she contacted harry hairston and nbc 10 responds for some help. >> this one was so frustrating. month after month aft

all right. >> harry hairston, nbc 10 responds. >> always great when it ends with a hug. >> e harmony a three day cancellation policy in place to request a full refund. he tells us he's now on a new website and having better luck. >>> if you have a consumer problem for nbc 10 responds, just let us know. see it right there on your screen. best way to reach us and we will respond to you. >>> ten minutes before 7:00 a.m. take you to cape may new jersey and show you the snow. >> with a little more light see it coming down. not every place is getting snow this morning. let's break it down for you. bill henley has the most accurate forecast for your neighborhood. >> look at the skies breaking over philadelphia. still cloudy this morning. get sunshine and see the temperatures warm up nicely. really breaking in lehigh valley. no snow in either location. little light snow early in the morning. since then the snow has been further to the south and delaware and south jersey, avalon still seeing snow. actually the visibility starting to improve. that's an indication the snow is lightning up. the

they contacted harry hairston and the nbc 10 responds team. >> finance charge? say their home bodies mostly because bill has ms and needs assistance getting around. so when it comes to shopping, sharon and bill rely on computer. >> we love online shoop shopping. everything comes to us. we don't go there. >> they say t-mobile insisted bill and sharon walked into king of prussia store last september and put down money towards an i pad. the couple says no way. we don't even own an ipad. >> we were at home. not anywhere near the mall. >> for three months tried to get off the payment plan for the i pad she didn't have. >> i'm like this can't be happening. >> they contacted nbc 10 responds. >> i'm sho shocked and happy to meet you. this is wonderful. >> we reach out to the company. they wouldn't tell us what caused the problem, but t-mobile did call her. >> they said we got a call from nbc 10. and they basically wanted to apologize for everything that had happened and for the fact it went that far. >> the company removed the $699 charge for the i pad. as a gesture of

he reached out to harry hairston and nbc 10 responds. it's bad enough to get a bill, but to get the same one over and over. >> i don't owe this. we don't do it anymore. it's terrible. check this out, to make matters worse, he says the battle over the bills had his credit rating in jeopardy. >> this is my new system. and it's very secure. >> laroy giles says he loves his security system. it comes with extras, including security for his windows. >> if i close them, that tells me that the alarm is set. >> reporter: giles, a retired fedex driver says the best part is the cost. it's half of the $40 a month his old service safe home security charged you need to save some money? >> yeah, somewhere. >> back in july 2016 he says he called safe home security and canceled service. the next month, shs sent giles this letter acknowledging his request. >> i'm thinking it's over, it's done. >> safe home security continued to send him before after bill after bill. >> the fourth bill i'm $183 in death. >> the company threatened to send his bill to collec

his name is barry cardel- hairston who was seen jumping up and down on his truck, yesterday morning he was taserd after he attack a responding officer, in a patrol car, and hairston died soon afterward but police say taser never pierced his body. they didn't even get to his body. the police officer suffered minor injuries. homicide and internal affairs are investigating with medical examiner. >>> fire investigators in delaware are looking for person whom they say intentionally started a two alarm fire wednesday night. cell phone video shows flames that heavily damage three homes in the the new castle point complex in new castle. six people displaced but in one was hurt. investigators say fire caused 300 you this dollars this damage. >>> i don't know if you can call this an all-star snub or not but joel embiid is not among eastern conference starters, despite getting enough fan votes he ended up third in the fan votes, find out what is keeping him out for now. i think he will be named eventually. let's hope so. fios is not cable. we're wired differently. that means incredibly fast 150 m

her $197 for the item and gave her another $50 gift card. >> thank you, harry. >> reporter: harry hairstonnds." >> target tells us its guest relations team hasn't contacted her. after we contacted them target declined to tell us why it took so long to refund newman. >>> 6:54 this thursday, we are right back to the final look with weather and traffic and more from tracy and vai, live in washington. i just got back from best buy and learned that about 50% of people overpay on their cellphone bill. but then a blue shirt reviewed my cellphone plan and saved me $40 dollars a month! did you say $40 dollars a month? that is a lot of money. come into best buy where a blue shirt will analyze your cellphone bill and help find a plan that could save you money. stop overpaying, it's easy at best buy. >>> good morning, everyone, jessica boyington with one last check on the roads, we're watching bristol on 95. these are our cameras around 413. a crash over into the right-hand shoulder. the next lane, now two lanes moving on the northbound side of 95. also watching another crash, old reading pike and sch

watch harry hairston taking action. up next.t it's like to want to relax with your family. but enjoying today doesn't mean losing sight of tomorrow. so while i invest in "the now" my mortgage, vacations i still invest in the future, like my children's college tuition and retirement. i can help you piece together your financial journey for today and tomorrow. if you have a question about investing, ask me. sincerely, amanda etheridge, fellow planner and fellow citizen. fios is not cable. we're wired differently. welcome to 8 and a half maple street. it's half a house. and even though it only has half a kitchen, half the closet space and a half bath, it's a full house to the wilsons. because they have fios, their half house has full internet, with uploads as fast as downloads. don't pay for uploads that aren't up to speed. get 150 meg internet with equal uploads and downloads, tv and phone for only $79.99 per month online for one year. only from fios. >>> 6:45. live picture from sky force ten. continue to following breaking news o

sure. >> harry hairston.sponds. >> independence blue cross also tells nbc 10 responds it will be closely reviewing process after mr. wootton's experience and possibly making changes to avoid any unnecessary delays. if you have a consumer problem just let us know. the best way to reach us are right here on your screen. and we will respond to you. just a few minutes now before the start of the "today" show. >> coming up 7:00. meredith this week. and matt lauer standing by in new york. good morning, guys. >> hey, guys. sorry. we're hearing something else completely different in our ear. we weren't ignoring you. happy to have meredith back filling in for savannah. she'll be here all week. coming up donald trump naming only son-in-law jared kushner to white house position. white house senior advisers. talk about the legal questions that raises with kushner's attorney when she joins us live. >>> also ahead, al is tracking yet another storm set to cause even more flooding in california and nevada today. >> and histo

police say hairston was jumping up and down at tenth and poplar streets and then became violent, once police responded, they say he attack a female officer in her patrol vehicle and that is when other officers arrived and he was taserd. he died soon afterward. police say taser prongs never pierced his body and they thought he was overdosing. >> still too soon to say whether it was or was not a contributing factor. i mean you are talking about issuing is it being completed. >> they could have done it a tive rent way but you don't know everything that happened. >> burr was a good guy, he worked a lot, trying to make money, live his life. >> the officer suffered minor injuries, homicide and internal affairs are investigate ago long with the medical examiner. >>> fight to allow new jersey towns to paint a blue line on the road to honor law enforcement the is heading to congress. several towns throughout the garden state of painted thin blue lines in the streets between yellow ones to represent the roll police serve in the community. federal highway officials say lines don't comply with ro

i feel so much better. >> harry hairston.sponds. >> example of a company stepping up for viewers and working to make things right. >>> 6:47. on this monday and we are tracking some high winds already seeing them out there right now in center city. >> find out what's come to meteorologist bill henley. >>> expect the winds to get stronger during the day. howling at night. probably heard them. look at the flag. now it's really holding on in center city. at the shore, add in rain to gusty winds that have topped 40-mile-an-hour at the shore. going to see heavy rain produce this morning into the afternoon hours, but right now we're seeing the effects producing waves of 14 feet. the wind will get stronger this afternoon. we'll likely see more flooding at the shore. more minor flooding late this afternoon. wind increased and atlantic city at 40. now down to 41 miles an hour in millville. look at philadelphia, getting close to 40 miles an hour. 39 mile an hour wind in wilmington. reaches the strong gusty winds reach into the lehigh va

when he couldn't get a straight answer, he called "nbc10 responds" when harry hairston did the work. >>> plus this -- >> thank you inauguration day, or as i like to call it let's move! >> fun with the first lady. more late night fun we'll share with you. plus thank you notes that the president has coming up next. >>> thank you, barack, for proving you're not a lame duck. [ laughter ] but my very own silver fox. [ cheers and applause ] >> that's pretty good. first lady michelle obama had some fun, agency you saw with jimmy fallon lat night on "tonight show". she wrote her own thank you notes. >> i feel like crying right now. and i didn't think that it was go to be that emotional. it's like, we're ready. we're good. we're ready. been eight years. eight years is enough. we're packing up. >> first lady had jimmy fallon in stitches during the whole show. at one point she even joked about hosting "tonight show" on her own. >>> 6:25 right now. in "nbc10 responds" confusion over a cell phone deal. >> right, a customer felt he was getting different prices from representatives at the same cell

he reached out to harry hairston and "nbc10 responds." >> this is my new system. and it's very secure. >> reporter: he says he loved his new alarm system. it comes with all types of extras including security for his windows. >> if i close them, that tells me that the alarm is set. >> reporter: jiles, a retired fedex driver says the best part is the cost. nearly half the $40 a month his old service safe home security charged. you saved money? >> yeah, somewhere. >> reporter: back in july 2016, he said he called safe home security and cancelled service. the next month, shs send jiles this letter acknowledges his request. >> i'm thinking it's over. it's done. >> reporter: but safe home continues to send him bill after bill. >> at the fourth bill, i'm $183 in debt. >> reporter: jiles called to explain for collection. >> i said i'm calling harry. >> reporter: how are you doing? >> i'm good, harry. >> reporter: that same day, the company called jiles and it tells us it worked to address our concerns appropriately. jiles said the company removed the bill from collection.

hairston was jumping up and down on that red truck over at tenth and poplar and then he became violenthe said once police came out there to the scene attacking a female officer in her patrol vehicle and that is when he was taserd he died soon afterward. police say those taser prongs never pierced his body. >> it is still too soup to say whether it was or was not a contributing factor. >> they could have did it a different way, i don't know, we don't know what happened. >> he was a good guy, he worked a lot. >> reporter: police say they thought he was overdosing at the time. officer suffered minor injuries. homicide and internal affairs are investigating along with the medical examiner. >>> fight to allow new jersey towns to paint a blue line on the road to honor law enforcement is heading to congress. several towns throughout the garden state of have painted thin blue lines in the streets to represent the role police serve this is the community. federal highway officials say lines don't comply with road safety rules, so now several lawmakers have introduced a federal bill to how those

how harry hairston got them out of spin cycle. 39 degrees. 5:57 right now. >> rain is headed our way. and be sure as you're heading out the door, you have the free nbc 10 app at your fingertips. it's your one stop resource for breaking news. first alert neighborhood weather. will will have forecast on there tell you when the rain is coming in. we'll also have traffic there throughout the day. give you a live look girard bridge. south philly. i-95. ♪ ♪ get 30% off every guest in the caribbean and start wandering now. come seek the royal caribbean. ♪ >>> a new top cop. pennsylvania scandal plagued the attorney general office gets a fresh start today. >> planning for protest. how capital leaders working to keep donald trump's inauguration from getting out of hand. >> nbc 10 news, starts now. >> 6:00 a.m. 39 degrees. good morning. abc nbc 10 on this tuesday morning. >> about to see a glob of green on bill henley's first alert forecast. that's rain. let's check in with bill and find out about forecast. >> checking any clothing there. here's the rain. cape may we're seeing the rain that has

. >> next on nbc 10 news at 4:00, how harry hairston and the nbc 10 responds team were able to help after months of letters and phone calls went nowhere. >>> another local macy's store is shutting its doors. part of a larger trend nationwide. next what experts say is the future of our local shopping malls. >>> well, rain's on the way and so is a big warm-up. i just got back from best buy and learned that about 50% of people overpay on their cellphone bill. but then a blue shirt reviewed my cellphone plan and saved me $40 dollars a month! did you say $40 dollars a month? that is a lot of money. come into best buy where a blue shirt will analyze your cellphone bill and help find a plan that could save you money. stop overpaying, it's easy at best buy. >>> back to our first alert weather now and a cold start to the day for just about everybody in our area. nbc 10 was on ridge avenue in east falls where these people were bundled up as they waited for the bus. snowing on the slopes today. this video captured earlier this afternoon up at camelback mountain. folks taking advantage of the good sk

harry hairston response team have a lesson for shoppers. watching nbc 10 today. 56 degrees outside. so far smooth ride to work. >>> if you are heading out the door, make sure you have the free nbc 10 app with you. breaking news, first alert neighborhood weather and traffic all day long. the door of bassett quality was there. the quality of what we do is phenomenal. it's perfect. it's beautiful. there's nothing we would change about it. >>> police say there's a common thread to crimes. >>. >>> plomping a new plan to protect students. >>> high-tech homes. ways to revamp living space. nbc news starts now. >> good morning. 6:00 a.m. nbc news today. it is a warm one out there. 53 degrees outside. nbc 10 studios. meteorologist bill henley has it all in the neighborhood forecast. >> very mild, but the temperatures are starting to come down. you can really see it in lehigh valley. now at 48 degrees. there's a little bit of a breeze blowing. that wind is going to be

so she contacted harry hairston and nbc 10 responds to get some help. >> as you might expect, this is of bravery. this woman after talking to her, i just said very strong lady. listen, after nearly two years of fighting for her life, she then had to fight for what's fair, a fight she couldn't do alone. >> are you hungry? >> donna says her life is back on track. >> did you have anything fun? >> her outlook on health much brighter than it was two years ago. dina says less than a month after feeling a lump in her chest her doctor called her at work with life-changing news. >> i'm really sorry to tell you that it's breast cancer. >> reporter: that was in january of 2015. the following months, dina underwent seven surgeries. her oncologist here at christiana hospital prescribed three shots of a drug to help prevent the cancer from returning but she had to pay more than $1,000 in full for each shot. >> i asked if there was an alternative. >> reporter: the hospital could administer the shots instead and put her on a payment plan. she took her doctor's advice but she had no idea the cost woul

called harry hairston for help. what to do if this happens to you, next. you're watching "nbc 10 news today." three minutes until 6:00. take a look at the burlington bristol bridge. >> that's right. you can also get breaks news and traffic on the nbc10 app. track all day long. >>> a vote to repeal. lawmakers took the first step to undo president obama's legacy overnight. >>> and feeling like spring, ditch the heavy coats because there's a big warmup in your "first alert" forecast. >>> and brave burglaries, thieves pulled off heists in homes while families were fast asleep inside. >>> 6:00 a.m. and 53 degrees outside. good morning. this is "nbc 10 news today." i'm tracy davidson. >> that's right, i'm kate? zachary. we're all echoing that. let's get to bill henley with the "first alert" neighborhood forecast. >> we'll warm into the 60s. but we do have a few showers,

watch harry hairston take action next at six. my daughter wants to stay organic. my husband wants to stay free from artificial ingredients. my whole family wants to stay free from artificial preservatives. and my debit card wants to stay on a diet. fill your cart with giant's nature's promise brand. great prices on over 800 organic and free-from items. eat well for less. my giant. >>> building has been evacuated. several fire crews on the scene. sky force ten also there. flames could be seen from across the river when the flames eresult erup erupted. we do have a crew on the scene. pamela osborne. there's the video we took from our camera at the loews hotel actually. get you an update from the scene coming up. >>> long time philadelphia boxes trainer finds himself facing a career knockout. >> has to pay $100,000 legal settlement or risk losing gym. he has mentored young boxers for more than four decades and runs the boxing club in kensington. lost a lawsuit with a former bids partner and now has to pay $106,000 legal settlement he can't afford. >> this gym has hel

harry hairston gets results come can go up at 6:00. to thrive in an ever-changing environment, companies must adapt. but one thing should remain constant - a financial relationship with someone that understands and cares about your business. pnc corporate and institutional banking offers strategies tailored to your company's needs. know that our dedicated teams of local experts offer insight to help you achieve your business objectives. see how working with pnc can help your company grow at pnc.com/ideas >>> women who mark r marched on saturday to take a stand have taken on a new fight. angry over a social media post that was made an atlantic county official. john carmen said he meant his facebook post as a skroek. it said, quote, will the woman's protest be over in time for them to cook dinner. women infuriated by his message turned out at last night's meeting. >> as a tax paying resident, i expect representation that would not be soma sole judge nisic and focus on the rights of all constituents. me. >> it was a joke. bad taste, absol

as warning to you, sharing her story with harry hairston. >>> one late night on the compute, kathy sawadd. decided to visit website. states a single drop of product can help make the wrinkles stop. >> this one got me. because of my vanity. >> the company offered to ship two bottles for $11. >> i thought okay let me get give it a shot. she said the serum did nothing for her skin. she didn't realize she clicked a button authorizing the company to place her on autory fill and bill her credit card. when he didn't return the original bottles she was charged for them and company sent her another two. >> trials are $11. then when you get the product, $85 a bottle. >> sent her two month's worth of product, totaling $340. >> i was angry. >> she didn't find out what happened until she checked her credit card statement and called to complain. >> girl said you were supposed to read the policy. okay. that was my bad. i did not read the policy. >> get everything in writing. says she was quoted prices on the phone, but they weren't reflected in a written statement. so always ask for a follow-up in th

the family reached out to harry hairston and nbc10 responds. if you think you move away from a location you wouldn't have to worry about that phone bill any longer. >> this is one of those things, are you kidding me? this family sold their home, terminated their phone service and moved out of state. >> now you got to straighten up. >> last fall jack and marsha sold will their new jersey home and moved to a 55-year-old and older community. >> we made settlement on our house october 7th. >> marsha says that's when they also settled up with verizon. they paid their final landline phone bill and had their service disconnected. >> then we received another bill in november. >> but it didn't stop there. they received another bill in december. the blacks called verizon again. they were assured the phone was disconnected. >> so why the bill? >> that's what we were saying. that's when she decided she needed help. >> so i contacted your team. >> we contacted verizon two days later the company told us the problem was a system's error. verizon also apologiz

. >> harry hairston, nbc 10 responds. >> in cases. don't let the bills go on.sk to speak to supervisor to find out where the hiccup may be in the company's system. >>> just a few minutes before the start of the "today" show coming up at 7:00. >> standing by in new york. happy monday and happy mlk day to you two. >> you as well. good to sew you both. coming up, winter storm warnings. midwest bracing for another morning of crippling ice. latest in the forecast. >>> growing number of democratic lawmakers announcing plans to boycott donald trump's inauguration. the talk about that with incoming white house press secretary when he joins us live. >>> those stories and hoda's mission to pedal her way to better health in 2017. make her plan work for you. i know in philly you're not weeping for the cowboys. >> america's team. >> we love you tamra. >> no way. >> we still claim tamra. >> no sthympathy at all. >> whatsoever. >> temple ready. temple tough girl. >> part texas, part philly. i don't know what the hybrid word would be. >> thanks guys. >>> now let's talk about t

harry hairston.sponds. >> ppa tells us a few simple steps to fighting a ticket at broken meter. first call the number on the meter. pay the fine and file a written appe appeal. the ppa will send you a letter cancelling the fine and a refund request for you to fill out and return. 4-6 weeks later should have refund. >>> back in december, nbc 10 responds team helped a viewer with a problem she was having with empire today. we want to update you on that. after we got involved, empire today agreed to provide a refund. originally refunded 836, but the total refund was actually $4,000. we regret the error and applaud empire by doung right for the customer. >>> we will be right back with a final look at weather and traffic and more from washington with tracey and vai. : >>> good morning, everyone. jessica boyington with a check on the roads. watching schuylkill expressway accident on the eastbound side. right around montgomery drive. moved over to right hand shoulder. good thing for the timing of this. east

. >> after making several calls to the company she called harry hairston and the nbc 10 response team. what happened here? >> this woman was absolutely frustrated. i have to tell you, she said she was frustrated by the dozens of hours she sat on hold trying to get help. >> there we go. >> karen fox says she injured her leg last november and couldn't go shopping on black friday. she needed items from target to complete her holiday gift list. >> small items, you know, do dads. >> confined to the house under doctor's orders she said she took her ipad and ordered hundreds of dollars in items from target. she tells us the store promised to deliver everything the first week of december. when the packages arrived, she notice adproblem. >> missing a large amount of gifts. >> she said 15 items were missing, including a phone, a cd boom box and a rug. she tells us, she called target right away to find out what happened. she said she was placed on hold for hours. and then transferred from one customer rep to another. after all that the company did send a $50 gift card. she decided that was not e

as a warning to you she's staring her story with harry hairston. >> one late night on the computer, cathy saw a pop up ad. she decided today visit its website. the website secret serums state a single drop of its product can make the wrinkles stop. >> this got me because of my vanity. i'll be 59. >> the company offered to ship her two bottles for $11. >> i thought let me give it a shot. >> that was back in october. she said the serum did nothing for her skin and decided not to purchase anymore. but she said she didn't realize she clicked a button authorizing the company to place her on autorefill and bill her credit card. when she didn't return the original bottles she was charged for them and the company sent her another two. >> the trials are $11. then you get -- >> they charnge you again. >> she was sent two months of product totaling $340. she didn't find out what happened until she checked her credit card statement and called to complain. >> girl said i was supposed to read the policy. >> secret serums says it has thousands of satisfied customers and agreed to repay her $179 before w

reporter harry hairston tells us what you should look for. >> reporter: ceomy gets things done aroundse while her 3 month old son sleeps. while she was pregnant she decided to book a flight to see family in atlanta. she bought the insurance. when she told her doctor about the trip, she had concerns about the zika virus. she took the doctor's advice and decided not to go. she first contacted travelocity which told her she had to go through the insurance company. she did, filling out a claim form to cancel the trip. including a doctor's note. she got this response. >> my claim was denied because it was my choice not to go to georgia. >> reporter: we reached out to aon insurance which told us that canceling the trip because of a fear would be covered for any reason provision which she did not have. even with a doctor's note she could not get back her money. >> i have a healthy baby boy, that's all that matters. >> we can't stress this enough. read the terms of your coverage and make sure they fit your situation. we read through the policy, it says normal pregnancy is not covered. but it

. >> harry hairston, nbc 10 responds. >> experts on the affordable care act say when cancelling a policy, make sure you follow the guideline. if you have a consumer problem, let us know about it. the best ways to reach us are right there on your screen. easy to do and we will respond to you. 6:46. just a couple of minutes before the start of the today show. matt lauer and natalie standing by in new york with a prove of some of the stories we'll see. good morning to you both. >> hello, ladies. nice to see you both. coming up on a wednesday here on the show, president trump expected to sign an executive order to fund the mexican border wall. as he reveals he's also almost ready to announce supreme court nominee. complete coverage of both of those stories. >> also ahead exclusive conversation with the mother of university of virginia lacrosse player convicted of killing former girlfriend. what she's revealing in her first ever interview on the case. >> we have those stories. how about this news. future of commuting. new technology that might get you to work faster and cheaper than ever befo

in south carolina, jamie hairston, what are the criteria for the leader to move this party forward?are you looking for? >> i'm adding also there's chairman ray buckley who is with the association of state democratic chairs is also running. look, in the next chair, i'm looking for someone concerned about millennials, concerned of people with color that has an action plan, the new blue crew that usually don't identify democrat, but they do support possibilities that are traditionally possibilities that democrats have advocated for and worked for. i think that's going to be a key tact of the new chair and fund-raising. look, if these hacks had happened to the democratic national committee, where have they really given their money, they want to know that their dollars are meaning full. i'm here for someone who is about color and concern and millennials, young people. i think for all. candidates we do have folks that can meet that bar. i'm not endorsing anybody in the race. i'm fortunate to be able to host one of the democratic town halls coming up. i'm looking forward to asking question

. >> harry hairston, nbc 10 responds. >> aon urges and so do we that you read terms of coverage. make sure it fits your situation. we read through the policy and says normal pregnant is not covered, but sickness and injury is. >> this particular policy was nine pages of paperwork, but it's important to read through if you need to submit a claim in the future. if you have a claim. let us know. the best ways to reach us are right there on your screen. we will respond to you. h >>> here's a live look outside. pretty sky right there. the stun is slowly coming up. expect more wind today as temperatures take a little bit of a dip. >>> meteorologist bill henley has the details. >> blowing clouds into the area. cold winds blowing. temperatures not that bad. in the low 40s. wind is going to make it feel colder all day long. gusty winds blow clouds through the area. will get some breaks of sunshine. then it turns koeltder with mostly clear skies tonight. turning colder means dropping into the 30s and see that just below freezing for much of the area tomorrow morning. right now, the wind is

how a call to harry hairston and the nbc 10 response team helped her get the money she was owed. >>> plus ellen on the executive order. how the talk show host is using her favorite animated movie to tell a modern-day immigration story. >>> ellen degeneres has found her own way to comment on president trump's executive order on immigration. she used the movie "finding dory." >> ellen provided the voice of dory in the animated movie. here she is on her show today. >> "finding doory" is about a fish named dory and dory lives in australia. and these are her parents and they live in america. i don't know what religion they are but her dad sounds a little jewish, doesn't matter. dory arrives in the america with her friends marlin and nemo and she ends up at the marine life institute behind a large wall. and they all have to get over the wall. and you won't believe it, but that wall has almost no effect in keeping them out. >> president trump reportedly screened "finding dory" with his family at the white house this past sunday. >>> talking about a little snow and rain the past couple days.

harry hairston spoke with a local sheriff about how to protect yourself. >> a fake phone call may sound something like this. >> hi, agent so and so or officer so and so or, you know, you mary hopper have missed your court appearance. >> reporter: the caller tells victims they missed jury duty and need to pay a fine. >> the courts will never ask you to pay money over the phone. >> reporter: others try to take advantage of you, maysy you owe the court morning and that there's a warrant for your arrest. harper says you should never believe a call like that. >> just that you owe them money, pay now or you're in trouble. that will never happen from anybody here in the courthouse. >> reporter: sheriff harper says if you do owe money, the court will send you a letter, directing you to make payment at the courthouse. here's how you can protect yourself against the bogus calls. law enforcement says never give out information about yourself. ask for the caller's name and number. hang up and then call your local police department or the sheriff's office. you can also report the calls through the f

we'll explain how harry hairston and nbc 10 responds came to her rescue. >>> and now to an update onhe top story, the sinkhole that opened up in montgomery count think in the front yard of a home near brooke road and argyle road in cheltenham township. the people who lived in the house were inside at the time but made it out safely. and a six-inch cast iron pipe is broken. how that relates to the sinkhole is still being figured out. aqua says customers in the area are affected. >>> thank you for watching "nbc 10 news" at 11:00. i'm tracy davidson. >> and i'm katy zachary along with bill henley. thank you for watching. see you this afternoon. >>> hello, folks. i'm rosalee michaels with danny white. and we are talking about home safety. thank you so much for coming in, danny. >> thank youting me. >> why are you so passionate about this? >> most of this came as a result of other people protecting me and the confidence they would protect me. well, i think that applies to life as well. you know, everybody deserves protection. and what is more important than protecting your home and the pe

president benjamin hairston's grandchildren had a goat named whiskers.evelt had all sort of pet including exotic birds, and pony, for his son clinton. who could forget caroline kennedy on her pony, macaroni? >> families with pets, makes people feel like they're just like -- >> mcqueen wants to share the memories, but her museum closed six years ago, now she is looking for a new curator who is as passionate about presidential pets. weijia jiang, cbs-3, "eyewitness i'm val. the orange money retirement squirrel from voya. i represent the money you save for the future. who's he? he's the green money you can spend now. what's up? gonna pay some bills, maybe buy a new tennis racket. he's got a killer backhand. when it's time to get organized for retirement, it's time to get voya. >> meteorologist, found out why when he held an alligator at the cleveland outdoor adventure show, take a look. >> i'm holding a alligator right now. does anybody want to holds this? okay, no. oh, you can't -- oh. >> yep. that's right. the alligator relieved himself on jeff. look at h