>> reporter: when heather jones, the newly svelte, newbie teacher, didn't show up for her kindergarten class in memphis that morning back in april, 2013, alarm bells went off among her fellow teachers and friends. >> heather would never miss a day of school, she was totally dedicated. >> reporter: home sick? it didn't seem likely. best friend melissa smith knew heather wasn't about to be sidelined by a little sniffle. >> there was no excuse for her not to be there. >> reporter: school officials couldn't reach heather on the phone, and when her cousin diane heard she was a no-show, she headed right over to heather's house in germantown, where she saw an encouraging sign. >> there was relief when i saw the car in the driveway 'cause i thought she was there. i thought, "oh, she's sick." >> reporter: diane thought heather was probably just sleeping. >> knocking, knocking, knocking. please answer the door. >> reporter: but no answer. alarmed, she called heather's mother to bring over a key. soon germantown police arrived, opened the door, and went in first. >> they say, "she's not in there.