my name is leahes guerra the social worker for the sf public library and public health employee and member of the homeless outreach team. being the first full time social worker to be assigned in a library setting. the real challenge i had was this has never been done before for how to be a social worker at the library. my initial challenge was how to serve needs and meet the needs of the homeless ofand indigents at the library and it's a safe place when they don't have a place to go to and many find a place to sleep and rest even though people at the library the homeless are not really enjoyed and mostly the homeless enjoy the programs that are offered such as reading and borrowing movies. the library's goals is to connect the homeless and indigent and basic resources such as food, access to medical care and sometimes abuse can be addressed. the san francisco public library became the first in the nation to have a social worker to address issues from the homeless and anybody that comes in the doors. the program has become so successful in reaching the regular library patients and provides

guerra. >> we'll start with me, carol straws. thank you for having us here today and you will be hearing from me and also my colleagues leah, the public library social and we'll talk about the departmental partnership came to be and we'll talk about other services and leah will talk about day-to-day services. in 2006, the homeless team surveyed 200 library users and people who spend the day at the library maybe housed, maybe homeless, may have jobs, maybe unemployed and may have no where to go for the day but they enjoy what we have to offer. we don't ask people to identify themselves and we try very hard not to make assumptions about people's housing, health or job status. we welcome everyone in the library that follows the rules. there are consequences for those who violate the rules and an -- appeals process as well as guidelines. there are an -- appeals process by mayor lee. all of the features are reducing unwarranted behavior rather than targeting groups of people. with adopted an approach where we develop partnerships and work order departments. we offer three-legged stool. public works help us with interior and exterior cleani