. >> reporter: luke chung owns a data and software company. if this was your product, what would you say? >> i'd be embarrassed and i would use language with my development team that couldn't be on the air. this is ridiculous. >> reporter: but a former aide of medicare and medicaid says cgi was forced to deal with late design changes ordered by the government. >> it would back up the ability to test, to see if everything was functioning properly. >> reporter: last june a report foreshadowed these problems, warning that the website may not be ready to go live in part because of all the ordered changes. and there are state web sites that actually got pretty good reviews. brian? >> tom, thanks. >>> speaking of health, health is in the news tonight. we mentioned this earlier. it's about specifically the danger in the air all around us. the world health organization is warning tonight that air pollution is indeed a major cause of cancer. our report from our chief medical editor dr. nancy

luke chung says. >> the data insists. i hope this has a database inside it that tells you everybody who is enrolled, much less the number of people who are enrolled. >> reporter: white house official tell us it's more complicated than that. they say they have to collect those numbers from several different sources and they have to make sure the numbers are accurate so they are sticking a plan to release the number of enrollments to once a month to ensure that accuracy. brian todd, cnn, washington. >>> breaking news from libya now. cnn has learned the prime minister was apparently taken, taken from a hotel in tripoli by a large number of armed men. there is some confusion about what is going on here so let's go live to tripoli where cnn's nic robertson has the latest developments for us. >> reporter: it is a developing story, john. about 3:30 a.m., gunmen went into a hotel and arrived in about 30 or 40 vehicles. the prime minister lives there. they went to his rooms and took him at gunpoint. no shots were fired. a group ca

america tonight's dlirgt producer azmat khan is with us and luke chung, with a firm that specializesn building online rintmpletenrollment sites. >> such a politically charged climate when opponents who are so vociferous about this they will immediately seize upon letting flaws in order to fight it. so it matters in that respect but i think you can kind of take a step back and look down the line as to whether or not this will doom it. and one sort of experience that many defenders of the law point to is medicare part d. and online portal that launched in 2005 for online shopping for prescription drugs for seniors. at the time it plawmped it was a -- launched it was a disaster, people hated it. but now it's a success. second factor many young people feel this way, is that when websites launched or when there are redesigns people may hate them, there may be letting flaws but over time there is an attitude that can change. there is hope down the line. >> luke, your company is in the business of building online databases. how bad is it? >> it's pretty bad. it's written as if it were creat

tonight's digital producer is with us, and also, luke chung of ms, inc. so we have emphasized how important it is for young, digitally savvy people to enroll because obamacare requires a lot of young, healthy pem in the system. >> they matter to the extent that the obama administration has sold the plan on its website in such a politically charged climate with the opponents so vociferous about it, they will see flaws in order to fight it. so it matters in that reflect, but you can take a look back down the line and whether or not this will doom it. and one of the things that many defenders much the law point to, medicare part d, online shopping for prescription drugs for seniors. at the time it was launched, it was a disaster, and they hated it. but today, the polls say that 90% of the seniors like it. and the second fact, and i know many people feel this way, when websites launch and are designed, people hate them. and they may be legitimate and may not be legitimate flaws, but over time, those change. and there's that hope down the line. >> but in this

. >> reporter: database and software programmer luke chung is skeptical the site can be fixed by november 30. >> it's difficult to take over somebody else's code, figure out what is wrong with it and fix it. sometimes you have to throw it away and start from scratch. >> reporter: jim johnson who conducts research into i.t. project failures believes a small focused team can save the website. >> what really has to happen is somebody has to go in with a scalpel and take out a lot of code. because it's probably faulty. so i think that's the challenge. >> reporter: today secretary sebelius said she had been surprised by the website failures. next week she'll be testifying on capitol hill where she's expected to underdo very tough questioning, especially from house republicans, many of whom don't like obama care to begin with. brian? >> what a mess in washington. tom costello in the d.c. newsroom tonight. tom, thanks. >>> good news for viewers on the west coast. at long last just tonight the california wildfire known as the rim fire has been declared fully contained. this one burned for over tw

luke chung says -- >> the data exists.lled, much less the number of people who are enroll. >> reporter: we just got off the phone with white house officials. they say they have to collect those numbers from sever different sources, so they are sticking to a palace to release to once a month so they can ensure that accuracy. >> we've done some tallying of our own. >> we found out that 112,000 people in nine states and the district of columbia have created accounts to at least get information. that's going on ends logging on. the first reporting actual enrollments, kentucky, maryland, washington state have reported more than 16,700 people have enrolled in obama care. those are three states with actual enrollment. white house officials are insisting they are working out these glitches, working hard to streamline the problem. they at it 24/7. >> do they say when it will be perfect? >> they didn't give an indication of perfection, but say they are working hard and furiously to smooth over the glitches. >> brian todd, thanks ver

as for customers' problems: we first interviewed luke chung- who runs a database company-- a week into the enrollment. he'd been pulling his hair out with all the glitches. now, he says there are still too many screens on the website for those applying. >> i had to enter a previous screen that gave me my name and e-mail address, then i have to come to this screen to provide a user- name and password. and then the next screen i have to provide three secret answers to questions. and should it all be on one screen? >> it should be on one screen. i mean why bother having three screens? >> reporter: how would you fix it? >> the way i would fix it would be- two levels: first of all, i would have a change in management. technically, i would try to get people through this system as quickly as possible, asking for as few pieces of personal information as possible, to expedite the process >> reporter: it's a stressful time for college- hopefuls. as they fill out their applications for school. otis, some poor visibility and clouds to start the morning. however, sunny skies expected. tuesday, less

luke chung says? >> this system i would hope has a database inside it that would be able to tell you everybody who is enrolled, much less the number of people who are enrolled. >> reporter: white house officials tell us it's a little more complicated than that. they have to collect those numbers from several different sources and they have to make sure those numbers are accurate so they're sticking to a plan to release the number of enrollments and other website data to once a month so they can ensure that accuracy. carol? >> so the white house isn't giving us numbers but we've done tallying of our own. what are you finding? what numbers is cnn finding? >> reporter: we have partial numbers from the state, 112,000 people in nine states and the district of columbia have created accounts on the obama care website, that means they've at least logged on to try to get information about the plan, if not fully enrolling. the first states reporting enrollments in the plan, kentucky, maryland and washington sta

. >> we had luke chung on last night. he said he would be embarrassed if he couldn't build a better site for $1 million. the taxpayers paid $634 million for this. we know the projected costs are three times what he said. people aren't getting to keep insurancement and there is premium rate shock. what does it take for a chuck schumer liberal like you to say this is not what we were promised. request can you acknowledge that? >> this has been a train wreck of a launch. >> the to their parent's insurance. it's a glitch. not just a computer glitch but a glitch in obama care. >> coming up tonight, one of these people were fired because of obama care. it's not who you think. first tonight right here -- >> the only thing we'll try to do is lower colorados so that the cost savingings are passed ton to you. we can cut the arch family's premium by $2500 a year. >> sflil we'll expose another lie after the breakment plus this. >> mr. gorbachev, tear down this wall. [ cheers ] >> in the meantime you can bypass the website and apply b

. >> luke chung, it is a pleasure to have you on the program.ome back and maybe in a few weeks we'll see how they're doing. thanks so much. >> thank you. >>> this morning get in washington is also did it happen or didn't it? the controversy started last weekend when senator dick durbin's facebook page said that at a white house meeting, quote, one gop house leader told the president i cannot even stand to look at you. then this came from speaker boehner's office, quote, senator durbin's accusation is a serious one and it appears to have been invented out of thin air. the senator should disclose who told him about this account of events and apologize. jay carney was asked about it yesterday. >> i looked into this and spoke with shn who was in the meeting and it did not happen. my understanding is that, again, from participant in the meeting that that didn't happen. >> but dick durbin isn't backing down. joining me to talk about democratic polster margie o'mara and former special assistant to president busch. >> they provided us with a quick state

as for customers' problems, we first interviewed luke chung, who runs a database company, a week intohis hair out. know he says there's still too many screens on the website for those applying. >> i entered a previous screens, then i had to come to this science. the next one i had to provide three secret answers. >> and should it all be on one screen? >> it should be on one screen. >> the way i would fix it -- i would have a change in management. technical technically, asking for as fee pieces of person to expedite the process ivlts to be chair, he says he has seen some improvement on some pages on the website they have had added more questions on single pay just to save people have having to answer a question, save a screen and go to the next korean. official say they are hammering away at the glitches. >> when's the biggest fundamental problem that he sees there? >> reporter: he says what really they do that's unnerving to people who try to log on is they ask you to give you too much personal information just to get a price quote. he says with every other service, they give you the

luke chung who runs a database a week into the enrollment, hooe' been pulling his hair out. >> i hadme to this screen to provide a user name and pass word. the next screen, i have to provide three secret answers to questions. >> and should it all be on one screen? >> it should be on one screen. why bother having three screens. >> how would you fix it? >> the way i would fix it two levels. first of all, i'd have a change in management. technically, i'd try to get people through the system as quickly as possible asking for as few information as possible to expedite the process. >> to be fair, chung said he has seen some improvements. on some pages they've added more questions for people having to save a screen and go to the next screen. officials say they're hammering away at these gives. >> brian todd covering obama care glitches this morning. thanks. >>> still to come, apple may still be the word's tech giant but was the latest release, the iphone c a big flop? and how they are selling. >>> plus how much would you pay for a designer crocodile handbag? how about $150,000. that's what