the scary sight south of the border. >> i'm michael finney. ask finney is just ahead.king your questions on twitter and facebook. just search for michael finney. i'll answer questions here live in just a little bit. >> and a live look outside from our sfo camera showing you low clouds. a cooler day today. how about tomorrow? the details ahead in the accuweather forecast. are and checking your traffic at 4:37 on this monday, this is san jose 101 southbound on the right-hand side, all that backed up traffic great if you're heading northbound. 880 is moving freely in both directions across the top. stay wit >>> a volcano in mexico is spewing ash and spteam. look at that. the fire volcano has had three large explosions so far today. authorities do not believe the volcano's activity is posing a threat for those who live in the area but are warning to stay away from the crater, and some could be affected by falling ash. >> do stay away from the crater. check our forecast now. spencer has the day off. drew tuma is here. it's going to heat up. >> a couple cool days and then by

just search for michael finney. i'll answer your questions here live a little later. >>> eastern hills camera, we see a few lingering clouds but the storms have departed. i'll have the accuweather ♪ how's it progressing with the prisoner? he'll tell us everything he knows very shortly, sir. as you were... where were we? 13 serving 14! service! if your boss stops by, you act like you're working. it's what you do. if you want to save fifteen percent or more on car insurance, you switch to geico. it's what you do. we get 24/7k this out. professional monitoringme and video monitoring we can watch on our own tv. that's way better than our old security system. [metal clanking] [chip crunching] [baby crying] don't be old fashioned. xfinity customers, add xfinity home for $29.95 a month for 12 months. plus get a free security camera. call 1-800 xfinity or go online today. >>> a powerful typhoon is on direct collision with taiwan. look at the waves. the storm is producing gigantic waves. two people were swept away and killed

the storm that's making a big mess out of a west coast airport. >>> i'm michael finney. sk finney" is just ahead. i'm still checking your questions on facebook and twitter. i'll answer your questions here live a little later. >>> it's nice and mild today. i'll have the accuweather forecast in just a moment. >>> and a live look at traffic for the golden gate bridge. that's the post card view. not a cloud in sight. and traffic is cooperating as well. northbound a little bit heavier as it usually is and a steady stream of cars oncoming heading southbound into san francisco but they won't stay young forever. ♪music f♪rforever you♪gersion) but for 60 years there's been a place where we can stay forever young together. don't miss the disneyland resort diamond celebration. ♪ forever you♪g with an all-new electrical parade, fireworks spectacular and more. ♪ may you st♪y come see it all dazzle like never before. come feel forever young ♪ forever you♪g >>> a big mess at chandler municipal airport in arizona. a storm packing winds in excess of 60 miles an hour blew in last night and

you can see the flames and smoke coming off of it. >>> i'm michael finney. ney" is just ahead. i'm taking your questions on twitter and facebook. just search for michael hey terry stop! they have a special! so, what did you guys think of the test drive? i love the jetta. but what about a deal? terry, stop! it's quite alright... you know what? we want to make a deal with you. we're twins, so could you give us two for the price of one? come on, give us a deal. look at how old i am. do you come here often? he works here, terry! you work here, right? yes... ok let's get to the point. we're going to take the deal. get a $1000 volkswagen reward card on select 2015 jetta models. or lease a 2015 jetta s for $139 a month after a $1000 volkswagen bonus. >>> sky 7 hd is over livermore as this brush fire continues to burn. you can see the smoke coming off of the hills. this picture does not look as menacing as earlier. that's not to say it is not mennishing now. according to cal fire they are saying homes are not threatened but we showed the ridge line and you could see

michael finney here to answer questions sent to him. >> i paid my credit card down.ve to give me access to my full credit line? >> anytime they want. normally how it wurbs is as soon as the money is posted to your account your credit line moves back up. so if you have $1,000 and you pay 400 it should move back up. they don't have to do that. there is no timeline. there is one big rule, though. just because they move it up they cannot charge you an over the limit fee. your limit is still your limit. if you have a 1,000 dollar limit and they haven't replenished it they are still not allowed to charge you the fees. >>> monica e-mailed i have been living in my apartment for about a year and raised my rent from 1325 to 1,425 is that legal? >> most cities here do not have rent control and as long as they give you a 30 days notice sometimes 60 day notice then they are allowed to raise it. most cities here have chosen not to protect renters. >>> twitter user tweeted this question. my facebook account has been blocked for a week and i am not able to get a response or help fro

good for business. >> but first, what was tropical storm erika, still packing a punch. >>> i'm michael finneyst ahead. i'm still taking your questions on twitter and facebook. come back here, because i'll be answering your questions live in a little bit. >>> from the east bay camera, clear skies everywhere, including the coast, for now. but a few low clouds are likely to form there. i'll have the forecast in just a moment as ab >>> the remnants of tropical storm erika caused a soggy mess today in charleston, south carolina. this was the city's fifth wettest day ever with nearly 6 1/2 inches of rain in six hours. all that water flooded homes and forced dozens of road closures. >>> let's focus on our weather on the west coast. >> spencer christian is here with a nice monday outside. >> ama and dan, nice lovely weather here on this coast. here's a look at the live doppler 7 hd. let's look at the national weather picture for tomorrow. mainly sunny and quite warm and summer-like just about everywhere. look for a few scattered thunderstorms down along the gulf coast and into northern florida, and m

just search for michael finney.er your questions here live a little later. >>> i'm spencer christian. we have unsettled weather coming our way as you can see from the clouds. chance of showers maybe even thunderstorms. >>> and kind of cloudy as we check out the golden gates bridge and traffic conditions at 4:36. northbound traffic is a little bit heavier, smooth sailing if you're on the left hand side of the screen southbound coming into the city. >>> an airline passenger meltdown was caught on camera. take a look at what happened after a man was told to turn off his cellphone on a flight from chicago to ohio. this video obtained by our sister station in the passenger bunching the another paencssenger. the flight was still taxiing, so the pilot turned around. keely face as slew of charges including resisting arrest. officials say he appeared to be drunk. >>> time to check on our weather. some strange things happening outside. >> a lot going on. >> we do have a lot going on and it is strange and unusual. we have mois

search for michael finney on facebook or twitter to ask finney. >>> we're checking our golden gate traffic. it's moving nicely in both directions. a little slower approaching the north >>> los altos, antioch, petaluma and all the bay area. this is abc 7 news. >> rosie o'donnell tweeted less than an hour ago that her 17-year-old daughter has been found and is now in police custody. the former talk show host tweeted earlier asking for the public's help in foounding chela o'donnell. chelsea has a mental condition. chelsea stopped taking her medication and could be in new york city, 25 miles south of where her family lives. >>> target and visa are teaming up to make things right for victims of the massive data breach in 2013. they've agreed to reimburse thousands of financial institutions as much as $67 million for cost incurred by the breach. it comes two months after card issuers unexpectedly rejected a $19 million pact that they proposed with mastercard. >>> walmart is reporting lower than expected earnings and citing higher costs from a boost in worker pay an hour. walmart decided to inves

michael finney is here. >> it's what i do all day long. nearly everybody has had to deal with customer service. as consumer reports national research center discovered, many of us have had terrible experiences. >> joanne expects the worst when she handles a customer service issue. >> you have to say, before i make that call to customer service i better have a half an hour. i better not have this great expectation. you're going to be extremely frustrated. anyone who has been caught in a phone tree can relate. >> press 3. >> surveys conducted over several years examined 22 industries and found among the worst are computer tech support, appliance repairs and telephone and internet providers. >> the most irritating issues are the inability to get a live person on the phone. a rude or condescending representative and getting disconnected. >> our analysis found that within every industry, some companies provide much better customer service than others. >> reporter: consider computer tech support. survey respondents rated hp and toshiba as having

i'm michael finney, 7 on your side. >>> an iphone helped catch a suspected burglar in utah.ty system was connected to the homeowner's iphone. when he arrived home, he saw lights on in his house, he turned on the app and saw a woman going through his mail. he called police. police said she had been this the house about an hour and was armed with a knife. >> back to drew for a final check of the forecast for you halfwaythrough this weekend. what is in store. >> do you have the pump? did you take it. i live dap letter 7 hd is quiet. tom it's rather quiet. we have one storm system moving through the great lakes. warm in chicago, 89 degrees with afternoon thunder showers. also in the sunshine state, florida seeing a high of 89 in miami with afternoon showers as well. hot up and down the east coast. moving to california, tomorrow lots of sunshine in southern california. 82 in l.a. 111 in palm springs. 95 in yosemite. northern california, isolated shower. 95 the high in chico. bay area, clouds early on. lots of sunshine by the afternoon. comfortable sunday in terms of august number

and that is where i caught up with him, too. >> hi, michael finney here from channel 7.>> all right. >> very good. we've got a lot to talk about. we've got a lot of complaints about you and your photography. >> can we talk outside? >> happy to. >> so we head outside to talk. >> i understand. i've been homeless for a while. once i get back on my feet. >> seeing you on a computer couldn't you let everybody get access to them? >> at work, i can't do that. >> within hours of the visit amy received this text. just sent you a link to drop box and the long waited photos followed. no printed photos but customers are getting some digital picture that's can be down loaded. if clyde took your team's pictures and you didn't get what you paid for, i want you to let me know about it by going to abc7 news.com, look under the sections tab for 7 on your side. >> good work, michael. >> coming up next, serving healthy meals at schools. >> how congress may be >>> many school cafeterias in california are challenged when it comes to preparing fresh, healthy meals because their kitchens are ou

and that is where i caught up with him, too. >> hi michael finney here from channel 7. how are you?l right. >> very good. we've got a lot to talk about. we've got a lot of complaints about you and your photography. >> can we talk outside? >> happy to. >> so we head outside to talk. >> i understand. i've been homeless for a while. once i get back on my feet. >> seeing you on a computer couldn't you leteverybody get access to them? >> at work i can't do that. >> within hours of the visit amy received this text. just sent you a link to drop box and the long waited photos followed. no printed photos but customers are getting some digital picture that's can be down loaded. if clyde took your team's pictures and you didn't get what you paid for, i want you to let me know about it by going to abc7 news.com look under the sections tab for 7 on your side. >> good work, michael. >> coming up next, serving healthy meals at schools. >> how congress may >>> many school cafeterias in california are challenged when it comes to preparing fresh, healthy meals because their kitchens are outdated. >>

the new announcement from the family of josh duggar. >>> i'm michael finney. ney" is just ahead. i am taking questions on twitter and facebook. i will answer questions here live in just a little bit. >>> i'm spencer christian. here is the view from our east bay hills camera. despite the few clouds in the sky it is going to get even hotter inland tomorrow. i will have the accuweather forecast coming up. >>> as we check our forecast at 4:37. a live look at the san mateo bridge. traffic moving much better. that is your westbound traffic as they are approaching the east bay. a lot of cars out there right [female announcer] when you see this truck... it means another neighbor is going to sleep better tonight. because they went to sleep train's ticket to tempur-pedic event. for a limited time, save up to $500 on select tempur-pedic sets. plus, get up to 36 months interest-free financing. sleep risk-free with sleep train's 100-day money back guarantee. and of course, free same-day delivery! are you next? make sleep train your "ticket to tempur-pedic." ♪ your ticket to

all you have to do is search for michael finney on facebook or twitter to "ask finney." >>> at 4:11 checkingon traffic through berkeley on 80. it is slow going in both directions but worse on the right-hand side. that is a new sea chance to tryew look. something different. this summer, challenge your preconceptions and experience a cadillac for yourself. ♪ the 2015 cadillac srx. lease this from around $339 per month, or purchase with 0% apr financing. >>> santa clara, san francisco, east bay and all the bay area. this is abc 7 news. >> as nasa approaches the anniversary of last year's quake plenty of progress has been made. abc 7 news reporter wayne freedman joins us live with the story of one visible problem with no easy solution. >> larry, turns out there are a lot of problems with no easy solutions. maybe that is what this story is about. big buildings, city buildings, homes, yards. and a backyard wall. >> it is a yard with a pool and a view. no doubt about that. as karen sees it highway 29 should neither be seen nor heard. >> come out here and clean the pool. people are honking and wavin

. >> michael finney is here. >>> there's a lot going on in this industry. you reported a very short time ago that xpedia completed its purchase of travelocity and consumer watchdog sees as shrinking competition in the travel industry. the california-based group now says a proposed merger between that expanded xpedia and orbitz would give 79% of the market. it says this would create control and limit consumer joys. they deny all of that and says its xcompetitors include price line, google, trip adviser and amazon. here is what orbitz already opens. xpedia owns hotels, trip tickets, hotwire.com. the next gift card you get could be an e-gift card. been around for years but now they're really catching on. online gift card sales are increasing by nearly 30% a year. 97% offer online while only 3% of local retailers offer them. they do seem to be a favorite of last-minute shoppers. one out of every four gift cards sold in december are purchased between december 21 and 24. if you're a verizon wireless customer, big changes you need to know about. the company will n

. >>> michael finney looks at the backpacks that are best for your back. and -- >>> the hit-and-run that left firefighters working a hamelted cheddarger, with crispy hash browns and an egg your way. now that's a burg... (explosion) (groans) you want that to go again sweetie? the thing burger. welcome to denny's. fantastic 4, only in theaters. >>> santa clara, san francisco, east bay and all the bay area. this is abc 7 news. >>> abc 7 news was in berkeley today to see this gusher coming from the severed fire hydrant. a delivery truck driver backed over it by accident. the crash sent a 35 foot tower of water shooting near the clairemont hotel. >> my daughter heard a popping and screamed come look. we came outside and saw a ton of water flowing down. >> firefighters turned off the water this afternoon so work can begin to fix the hydrant. >>> this car drove into a home. the accident broke a gas line on fair hills drive. the fire department said the driver lost control, hit a tree and then a garage. she suffered minor injuries. pg&e was on the scene and quickl

michael finney here from channel 7. how are you? >> i'm all right. >> very good. hey, we have a lot to talk about. >> let's talk outside. >> sure, be happy to. >> so clyde and i head outside to talk. >> i understand there's been complaint and i'm trying to resolve it. i've been homeless for a while. >> i'm seeing you sit there as a computer. couldn't you put them on the computer and at least let people get access to it? >> i can't could that. i'm going to be doing that pretty soon. >> and he did. within hours of my visit, amy received this text from chide. just sent you a link to drop box. it said i will put everything in there. and the long-awaited photos. no printed photos yet but customers are getting digital pictures and they can download them. if clyde took your pictures and you didn't get what you paid for, let me know about it by going to our website at abc7news.com. i'm michael finney, "7 on your side". >> a happier story for some little lookers playing just one step away from the world series. the team was profiled from cam bring oh park. they were sent t

michael finney is here with tips. >> we cover everything. there are several new devices on the market. consumer reports just put them through their paces. summer time, time to bury your feet. professional pedicures are a luxury for beautifying your tootsies. can you get your soles smooth at home? consumer reports enlisted 20 panelists to put products to the test using the ped egg on one foot and one of two battery operated callus removers on the other. the ped egg power and the $38 amope. the original has a stainless surface to file down rough spots. the automatic version promises beautiful smooth skin and easy callus removal using a rotating grinder. how did they stand up? experts say calluses were sometimes an obstacle for the battery operated products. >> it stopped running and i had to ease up on the pressure to have it continue going. >> some thought it took too much time. >> the motorized product was less work but it was slower to remove dry skin. >> some panelists found the roller on the ped egg power is too narrow making it difficult

for sandhya patel, michael finney, we appreciate your time. see you again in half an hour >>> the developing headline tonight. the first official hurricane of the 2015 season here in the east. also, a short time ago, the new details. the seven firefighters trapped. three killed when their vehicle goes up in flames in a wildfire. and our team with firefighters just as the planes sweep through. >>> former president jimmy carter tonight, for the first time, revealing where his cancer has spread to and what next. >>> donald trump on the crowd listening to jeb bush, saying "they're sleeping." bush fighting back tonight. and trump on sending 11 million undocumented immigrants home. >> we're going to get them out so fast and so quick and it's going to be tough. it's not going to be like, oh, please, would you come with us please? >>> the gunfire erupting in st. louis. tonight, police say the teenager shot and killed pulled out a gun first. tonight here, the video ta

. >>> i'm michael finney. lactose free and we just couldn't say thno to that face.ns then we wanted more of that local flavor so betty says... oh yeah, that's betty. you're going to want to do this alligator thing. and betty didn't lead us wrong. a little later we passed some dancing. and who doesn't like dancing? especially when it's followed by fireworks everyone's nola is different. follow yours. >>> covering all the bay area, this is abc 7 news. >>> boy, look at this. scary moments for passengers on a skywest plane. look at the flames shooting from the engine as it was on the tarmac in nashville. the plane was en route to cincinnati. delta says there was extra fuel in the tailpipe that ignited. >>> many school cafeterias in california are challenged while preparing fresh, healthy meals because of outdated kitchens. east bay congressman has introduced a new bill called the school food modernization act to change that problem. abc 7 news reporter ann maine len dez has the story. >>> the healthy hunger kids a

retired bay area officer saved more than 200 lives. >>> michael finney has good news about a storage damaged in the napa earthquake last year. you may finally be able to get your things out. that's all coming up in half an hour on abc 7 news at 6:00. >> see you then. >>> across the country thousands of young people are heading to college with a lot of parents in tow. >> a teenager from maine took a different approach to getting there. sally gardner smith spent nine months sailing to college. >> the 19 year old sailed 3,000 miles from maine to eckerd college in st. petersburg, florida. >> she had a couple of mechanical issues along the way which she fixed. >> i would sail around 50 miles a day and anchor at night and wake up at 6:00 in the morning or whenever it got bright and went until about 45 minutes before sun down. >> a full day. the most difficult part of the trip was when the dog got hit by a car and lost a leg in massachusetts. >> the dog recuperated for a month and rejoined her owner for the rest of the trip. >>> world news tonight is coming up next. >> for all of us here we

michael finney here from channel 7. how are you? >> i'm all right. >> very good. hey, we have a lot to talk about. we have a lot of complaints about you and your photography. >> let's talk outside. >> sure, be happy to. >> so clyde and i head outside to talk. >> i understand there's been complaints, and i'm trying to resolve it. i've been homeless for a while. i'm trying to get back on my feet to get things resolved. >> i'm seeing you sit there on a computer. couldn't you put them on the computer and at least let people get access to it? >> i can't do that. i'm going to be doing that pretty soon. >> and he did. within hours of my visit, amy received this text from clyde. just sent you a link to drop box. it said i will put everything in there. and the long-awaited photos. no printed photos yet but customers are getting digital pictures and they can download them. if clyde took your team pictures and you didn't get what you paid for, let me know about it by going to our website at abc7news.com. i'm michael finney, "7 on your side". >> happening now, a happier story

michael finney has the scoop on that. and the new eye rollers.s safeway's anniversary... happy anniversary to me but you're the one who's gonna save some serious money. happy anniversary to me right now with your club card usda choice ribeye steak is $7.99 a pound 32-ounce gatorade is 69 cents and select quaker cereal is $1.49 happy anniversary to me. safeway's huge anniversary sale! it's just better. >>> this picture is part of a san francisco high tech firm's recruitment campaign and it sparked an international movement. >> because of the hashtag that you see there that reads i look like an engineer. it is meant to challenge ideas about who fits the stereotypical image of a tech worker or engineer. >> female engineers from all over the world and some from out of this world want you to know there is no gender requirement in the job description. >> carolyn tyler talked to the san francisco woman who unintentionally started this movement and joins us live with the story. >> reporter: the company's ad campaign began just four days ago and the respo

michael finney here from channel 7. how are you? >> i'm all right. >> very good.t to talk about. we have a lot of complaint about you and your photography. >> let's talk outside. >> sure, be happy to. >> so clyde and i head outside to talk. >> i understand there's been complaints, and i'm trying to resolve it. i've been homeless for a while. i'm trying to get back on my feet to get things resolved. >> i'm seeing you sit there on a computer. couldn't you put them on the computer and at least let people get access to it? >> i can't do that. i'm going to be doing that pretty soon. >> and he did. within hours of my visit, amy clyde. just sent you a link to drop box. it said i will put everything in there. and the long-awaited photos. no printed photos yet but customers are getting digital pictures and they can download them. if clyde took your pictures and you didn't get what you paid for, let me know about it by going to our website at abc7news.com. i'm michael finney, "7 on your side". >> happening today, a happier story for some little leaguers from san jose. they

i'm michael finney. ahead on 7 on your side, the rights you give up when you take a cruise. >> i'm spencer christian. our temperatures are down, but winds are up. i'll give you a look at our brisk breezes across the bay area in just a moment as ab go get help, boy. go get help. go get help! right now! if you're a cat, you ignore people. it's what you do. if you want to save fifteen percent or more on car insurance, you switch to geico. it's what you do. go on kitty, kitty... a hamelted cheddarger, with crispy hash browns and an egg your way. now that's a burg... (explosion) (groans) you want that to go again sweetie? the thing burger. welcome to denny's. fantastic 4, only in theaters. [female announcer] if the most is the staying awake part, day sleep train has your ticket to a better night's sleep. because when brands compete, you save during mattress price wars. save up to $400 on beautyrest and posturepedic. get interest-free financing until 2018 on tempur-pedic. plus, helpful advice from the sleep ex

i'm michael finney. ahead on 7 on your side, the rights you give up when you take a cruise. >> i'm spencer christian. our temperatures are down, but winds are up. i'll give you a look at our brisk breezes across the bay area in [female announcer] when you see this truck... it means another neighbois going to sleep better tonight. because they went to sleep train's ticket to tempur-pedic event. for a limited time, save up to $500 on select tempur-pedic sets. plus, get up to 36 months interest-free financing. sleep risk-free with sleep train's 100-day money back guarantee. and of course, free same-day delivery! are you next? make sleep train your "ticket to tempur-pedic." ♪ your ticket to a better night's sleep ♪ a new sea chance to tryew look. something different. this summer, challenge your preconceptions and experience a cadillac for yourself. ♪ the 2015 cadillac srx. lease this from around $339 per month, or purchase with 0% apr financing. >>> the issue of radiation warnings linked to cell phone use wa

coming up, michael finney will have good news about a storage facility.e to get your stuff out. >>> and new tensions on the korean technology. it has the power to completely blow our minds. and when at&t and directv get together your mind will stay completely in tact, because their internet isn't getting any faster. this. changes. nothing. welcome to the moment no one's been waiting for. the fastest internet and the best tv experience is already here with x1. only from xfinity. it means another neighbor is wgoing to sleep better tonight. because they went to sleep train's ticket to tempur-pedic event. for a limited time, save up to $500 on select tempur-pedic sets. plus, get up to 36 months interest-free financing. sleep risk-free with sleep train's 100-day money back guarantee. and of course, free same-day delivery! are you next? make sleep train your "ticket to tempur-pedic." ♪ your ticket to a better night's sleep ♪ >>> it's been nearly a year since a 6.0 earthquake damaged the napa area. >> hundreds have been living under the threat of more destructio

. >>> and michael finney looks into a company that promises top dollar for your iphone. ♪ we inventedw fares. then everyone else pretty much tried to follow. we call it the southwest effect, but other airlines probably use more colorful language. low fares. we don't just have them. we invented them. and here we go again! book for as low as 73 dollars one-way now at southwest.com ♪ >>> well, it is a mess and the epa is taking full responsibility tonight for a true environmental disaster. a spill from a colorado gold mine that is three times as bad as first estimated and now flowing into the state of utah. marcy glaz has the story. >> reporter: today an apology from the environmental protection agency for the spill that caused this mess. >> it's a tragic, and unfortunate incident in epa is taking responsibility to ensure that that spill is cleaned up. >> reporter: that effort happening around the clock after an epa crew released retlooe million gallons of the flood. >> i'm concerned. this is a serious situation. >> reporter: tests show the water carrying 3500 times the acceptable amount

donna did not. >> i listened to michael finney's show all the time. >> she contacted 7 on your side.tacted samsung. they did agree to refund his $500. telling us, we know consumer satisfaction is core to our success and value the trust consumers place in us. we have resolved the matter to his satisfaction. >> that was pretty exciting. >> and a surprise, yes. >> he says he often gets money back on items on sale after he buys them. many stores will refund the difference, however, it's not automatic. harry says it can be a great way to save money. you think? go to abc7 news.com and click on the sections tab. he is my kind of guy. >> yes. definitely. >> coming up next, detecting spoiled >>> well, there is nothing worse than taking a sip of milk then finding it's gone sour, right? only date stamping is how to know if your milk has gone bad. >> one team at berkeley thinks it found a better way. jonathan bloom explains how it works. >> reporter: jed yang developed a sensitive nose. his lab mate isn't so lucky. >> i can never tell. i have to pass it on to someone else. >> reporter: she relie

. >>> coming up is michael finney and a bay area w >>> imagine living with out your refrigerator. >> it happened to a woman who couldn't get help until she came to michael finney. >> reporter: you might not realize how much you need a refrigerator until you don't have one. in this case, our viewer could not get it fixed or replaced. >> juice. a dozen eggs. >> reporter: mavis stocked her cooler full of food. >> there are leftovers here. >> reporter: it's not for camping out, either. you might say she's camping in. >> camping in. >> reporter: mavis has been living out of three coolers for four months. technicians kept trying to fix it. nothing worked. mavis had to make do. perishables in coolers and then, the challenge. >> having to buy ice and get it home before it melts. this is the ice. >> reporter: she had to replace the ice every day. >> i tried to go around the store a few times to keep the bags cool in a towel cool enough to wrap around the ice. >> reporter: technicians declared it was a loss and she can get a refund under this five-year warranty. or so they thought. samsung tol

coming up, michael finney will have good news about a storage facility.y be able to get your stuff out. >>> and new tensions on the korean aa chance to try somethinglook. different. this summer, challenge your preconceptions and experience a cadillac for yourself. take advantage of our summer offers. get this low mileage lease on select ats models, in stock the longest, for around 269 per month. it means another neighbor is wgoing to sleep better tonight. because they went to sleep train's ticket to tempur-pedic event. for a limited time, save up to $500 on select tempur-pedic sets. plus, get up to 36 months interest-free financing. sleep risk-free with sleep train's 100-day money back guarantee. and of course, free same-day delivery! are you next? make sleep train your "ticket to tempur-pedic." ♪ your ticket to a better night's sleep ♪ >>> it's been nearly a year since a 6.0 earthquake damaged the napa area. >> hundreds have been living under the threat of more destruction. >> michael finney is here with the story. >> reporter: for a year, these resident

donna did not. >> i listened to michael finney's show all the time. >> she contacted 7 on your side. we contacted samsung. they did agree to refund his $500. telling us, we know consumer satisfaction is core to our success and value the trust consumers place in us. we have resolved the matter to his satisfaction. >> that was pretty exciting. >> and a surprise, yes. >> he says he often gets money back on items on sale after he buys them. many refund the difference, however, it's not automatic. harry says it can be a great way to save money. you think? go to abc7 news.com and click on the sections tab. he is my kind of guy. >> yes. definitely. >> coming up next, detecting spoiled do you want to know how hard it can be to breathe with copd? it can feel like this. copd includes chronic bronchitis and emphysema. spiriva is a once-daily inhaled copd maintenance treatment that helps open my airways for a full 24 hours. spiriva helps me breathe easier. spiriva respimat does not replace rescue inhalers for sudden symptoms. tell your doctor if you have kidney problems, glaucoma, trouble urinat

. >> so she helped michael finney to help makes things right. >> reporter: francis's name was not oneservation at the ticket counter. she thought she fixed it in a after they showed up at the airport... >> i see my name isn't on the tickets. >> reporter: expedia substituted her name with the name of someone who traveled with her four years ago on another trip. she received this confirmation with her name and husband's name. when she the showed up... >> they go yeah. we have your seat but there is no francis in the system. >> reporter: she tried to show the confirmation. >> he said we don't deal with paper work, only deal with the system. you're not in the system. you cannot board the plane. >> she was forced to book another ticket. she and her husband had a wonder full time. she estimates she must have talked to 40 people. she got to know the music very well. >> come fly with me, frank sinatra. >> reporter: she decided to call 7 on your side and we contacted expedia. and it told us we regret confusion surrounding the itinerary and delay in processing this refund. expedia refunded the

. >> so she helped michael finney to help makes things right. >> reporter: francis's name was not ontion at the ticket counter. she thought she fixed it in a after they showed up at the airport... >> i see my name isn't on the tickets. >> reporter: expedia substituted her name with the name of someone who traveled with her four years ago on another trip. she received this confirmation with her name and husband's name. when she the showed up... >> they go yeah. we have your seat but there is no francis in the system. >> reporter: she tried to show the confirmation. >> he said we don't deal with paper work, only deal with the system. you're not in the system. you cannot board the plane. >> she was forced to book another ticket. she and her husband had a wonder full time. she estimates she must have talked to 40 people. she got to know the music very well. >> come fly with me, frank sinatra. >> reporter: she decided to call 7 on your side and we contacted expedia. and it told us we regret confusion surrounding the itinerary and delay in processing this refund. expedia refunded the full

. >>> coming up is michael finney and a bay for over 60,000 california foster children, having necessary can mean the difference between success and failure. the day i start, i'm already behind. i never know what i'm gonna need. new school new classes, new kids. it's hard starting over. to help, sleep train is collecting school supplies for local foster children. bring your gift to any sleep train and help a foster child start the school year right. not everyone can be a foster parent but anyone can help a foster child. check this out. with xfinity home we get 24/7 professional monitoring and video monitoring we can watch on our own tv. that's way better than our old security system. [metal clanking] [chip crunching] [baby crying] don't be old fashioned. xfinity customers, add xfinity home for $29.95 a month for 12 months. plus get a free security camera. call 1-800 xfinity or go online today. >>> imagine living with out your refrigerator. >> it happened to a woman who couldn't get help until she came to michael finney. >> reporter: you might not realize how much you need a refrigerator

. >>> and michael finney looks into a company that promises top dollar for your iphone. >>> well, itis a mess and the epa is taking full responsibility tonight for a true environmental disaster. a spill from a colorado gold mine that is three times as bad as first estimated and now flowing into the state of utah. marcy glaz has the story. >> reporter: today an apology from the environmental protection agency for the spill that caused this mess. >> it's a tragic, and unfortunate incident in epa is taking responsibility to ensure that that spill is cleaned up. >> reporter: that effort happening around the clock after an epa crew released retlooe million gallons of the >> i'm concerned. this is a serious situation. >> reporter: tests show the water carrying 3500 times the acceptable amount of lead. shutting down water ways and business that's rely on them. >> completely devastating. they do shift to organizations. >> reporter: today, officials are testing the environmental impact, saying water quality is improving. >> the threat to human health is returning back to pre-event levels. it'

i'm michael finney, 7 on your side. >> up next, the end of an era for thrill seekers.a roller coaster closing after binor b.e.d. disorder isn't just over-eating. it's a real medical condition. and while the exact cause is unknown, certain chemicals in the brain may play a role. and, i learned that b.e.d. is the most common eating disorder in u.s. adults. when i binged, i felt completely out of control. i would eat really, really fast and eat so much during my binges. it was very upsetting. to learn more about b.e.d. go to bingeeatingdisorder.com. and talk with your doctor. >> we have the winning numbers from last night's $70 million power ball draw. no one got all six. wednesday's jackpot grows to $80 million. today is the last day for thrill seekers to roar in vallejo where six flags discovery kingdom provided this video of its roller coaster. today the final day to ride. the park is planning a special ceremony and has invited employees who opened roar in 1999 to take the final ride. the park has not said if it will add a new attraction. so kind of sticky and hot ther

for a berkeley couple, it became impossible. 7 on your side's michael finney had to step in to help. this amazingly is the entire kitchen. >> yes, that's right. this stack of boxes will be his kitchen. >> let's just say it came from ikea and there is a little assembly required. >> this is a giant bag of hinges , if you can imagine. >> it is a life-sized jigsaw puzzle. >> or adult legos. >> she and her husband will put it together. >> however, before they even started a hitch. >> i got like 90% of the kitchen and then there is this other 10%. >> key pieces were missing out of stock and i'm -- and impossible to get. >> to build ikea you have to have the whole. you can't have some of the parts. >> ikea told her to keep calling the store to see if the parts came in. they did not. >> we have our deadline with our contractor of when they want to start. i'm like, a little frenzied. >> upper cabinets. we contacted ikea and someone listened. ikea finally sent the missing pieces, telling us the kitchen set is a new product and sales had boomed. a spokesperson said the ikea store in emeryville

michael finney is back with their vacation nightmare. >> i am meteorologist drew tuma.er a record setting wick -- weekend we reached the core of the a new sea chance to tryew look. something different. this summer, challenge your preconceptions and experience a cadillac for yourself. ♪ the 2015 cadillac srx. lease this from around $339 per month, or purchase with 0% apr financing. gatos and all of the bay area, this is abc7 news. >> american airlines and u.s. airways merged recently, but the reservation systems are not entirely integrated yet and a bay area family was caught in the middle. michael finney tells us how it ruined their vacation. >> robin ashley was excited to vacation in the caribbean this summer. it was to celebrate ashley's mom's 60th birthday with the entire family. they bought six tickets for themselves and their four children. they would be traveling on u.s. air and american that have merged, but still operating as separate carriers. when they got to the gate in oakland though -- >> they tried to scan my ticket and my three daughters' tickets and it w

. >>> and michael finney has work to do when it comes to customer a new season brings a new look.e to try something different. this summer, challenge your preconceptions and experience a cadillac for yourself. take advantage of our summer offers. get this low mileage lease on select ats models, in stock the longest, for around 269 per month. it means another neighbor is wgoing to sleep better tonight. because they went to sleep train's ticket to tempur-pedic event. for a limited time, save up to $500 on select tempur-pedic sets. plus, get up to 36 months interest-free financing. sleep risk-free with sleep train's 100-day money back guarantee. and of course, free same-day delivery! are you next? make sleep train your "ticket to tempur-pedic." ♪ your ticket to a better night's sleep ♪ >>> hack into the ashley madison website is offering a glimpse into cheater demographics. analysis from the website found the median age of users was 46 and more than three-quarters were men. big shock there. there were at least 13,000 addresses from military and government e-mails and a small number o

i'm michael finney. "7 on your side." >> the record wildfire season is prompting the forest service togress for more money. for the first time it's spending more than half it's budget just to fight wildfires. the forest service received more than $1 billion for fire fighting, but that money is nearly gone and the fire season is expected to go through september and maybe longer. congress is expected to pass a bill as soon as next month. >>> happening today, the taylor family foundation day in the park in livermore. this event is an auction fundraiser with proceeds going to camp arroyo. a special place for children with special needs. anchor cheryl jennings and several members of our staff will be there. >> you can't help but smile and laugh along the kids enjoying this summer camp in livermore. when you look closer you can see why this camp is -- >> and if you would like tickets or if you want to donate, you can go to our website, abc7news.com. the fun begins at 11:30 at camp arroyo in livermore. and how will the weather be, frances? >> it will be t-shirts and shorts weather, kind of wh

michael finney joins us live. >> tomorrow is a huge day. tomorrow secretary of state john kerry will raise the stars and stripes once more at the u.s. embassy in cuba, a major step in relations. what does that mean to you? you may have heard you can book direct flights and travel restrictions are easy but that is more talk than actual fact. travel sulowed for journalist, humanitarian efforts but not granted for hanging out at the beach. >>> a 1,1$1,116 down from four years ago. goal peaked at just more than $1,900 an ounce. the drop attributed to the end of the great depression. now the council says overall jewelry demand has hit on the price of gold. it has gone down. last quarter demand was down nearly 15% most of the dropoff coming from china and india. >>> verizon's big announcement of doing away with two year contracts has been clarified. consumers who are currently customers can get a new subsidized phone and contract or switch over to cheaper usage rates, no contracts and no discounts. there is a choice but with a catch. once you opt

. >>> i'm michael finney. uber is no stranger to controversy.sed of sending too many what do a nasca comedian... and a professional golfer have in common? we talked to our doctors about treatment with xarelto®. xarelto® is proven to treat and help reduce the risk of dvt and pe blood clots. xarelto® has also been proven to reduce the risk of stroke in people with afib, not caused by a heart valve problem. for people with afib currently well managed on warfarin, there is limited information on how xarelto® and warfarin compare in reducing the risk of stroke. i tried warfarin before, but the blood testing routine and dietary restrictions had me off my game. not this time. not with xarelto®. i'll have another arnold palmer. make mine a kevin nealon. really, brian? hey, safety first. like all blood thinners, don't stop taking xarelto® without talking to your doctor, as this may increase your risk of a blood clot or stroke. while taking, you may bruise more easily and it may take longer for bleeding to stop. xarelto® may increase your risk of bleeding

. >>> i'm 7 on your side's michael finney.u have green beans in your freeze bill's got a very tough 13lie here...... looks like we have some sort of sea monster in the water hazard here. i believe that's a "kraken", bruce. it looks like he's going to go with a nine iron. that may not be enough club... well he's definitely going to lose a stroke on this hole. if you're a golf commentator, you whisper. it's what you do. if you want to save fifteen percent or more on car insurance, you switch to geico. it's what you do. this golf course is electric... >>> a minor accident caused big problems in hollywood. water shot high into the air. beside the water loss the geyser hit high voltage lines. witnesses reported two explosions. power and water had to be shut off in that area as you can understand when you see the picture. >>> this week's stock market nose dive sparked howard schultz to take action. he sent an e-mail telling them the market volatility and recent political uncertainty at home and abroad are sure to lead to increased a

i'm michael finney, "7 on your side" >> your next diet pepsi may taste a little different. the popular soda has started using a new sweetner that's a form of splenda rather than aspertame. consumers have been turned off by it because it is linked to cancer. >>> we will see if it's good for all the people who masterd that request. remember what coca-cola changed their formula? >> oh, yeah >> anyway, what can we expect heading into the weekend? >> well, it will be kind of on the mild side. still august and still summertime so it will feel good by the average, but everyone is really in the clouds this morning with the marine layer up to 2500 feet. and we are looking at some very breezy winds where you would expect it by the delta. and we will look for the cloud cover to pull back and not everyone is going to see the sun. so the typical summer sun weather in san francisco. you know what that means. it will be cloudy at the coast and even for you at outside lands you will number the clouds, golden gate park. here's a look from the roof camera. numbers range on the mild side from

. >>> 7 on your side's michael finney.eve how much your insurance will go up when your teenager gets a license. with will >>> cpmc hospital under construction in san francisco is being outfitted with state-of-the-art earthquake technology in these plates called wall dampers. 120 of them are being installed. it keeps the building from swaying violently. >> when the building moves side to side in an earthquake the dampers slow down the movement of the building providing safety to the occupies of the building. >> the technology has been moved in japanese skyscrapers for more than ten years. this is the first time it is used in the united states. the wall dampers have another added benefit. they require lighter steel so it saves money on construction costs. >>> prisoners in costa rica went to great lengths to smuggle drugs into jail. they trained a pigeon to carry marijuana and cocaine inside the prison walls. these photos released by the government show a fanny pack like pouch strapped to the bird. there were 14 grams of each

michael finney picks up the story from here. >> well, we are used to swiping our credit cards. but things are changing, and the reason to be found in the headlines. thieves are all over credit cards. >> i've never had any incidents with a credit card on my account permanently. >> i would like to shake the hand of the only person in america who hasn't had their cards violated. >> really? >> i don't live here, though. >> that may be why. sandy olson grew up in northern california, but now lives in italy where they have used cards embedded with smart chips for more than a decade. now they are being used here. you may have received one in the mail during the past couple of months. credit card companies are mailing out millions of them. with the new chip cards, rather than swipe your cards you insert it into terminals like this one at green apple books on the park in san francisco. stephanie erickson is with visa. >> all the chip cards in the terminal, the chip is actually generating a unique one-time code that changes with each transaction. the benefit of that is if the criminals s

i'm michael finney, "7 on your side." >>> it's a new era for a service in san francisco.he new e-line was dedicated yesterday on the embarcadero. it's between the cal station and fisherman's wharf on the weekends, starting today. >> it is vital not only to get people back and forth and to appointments but to make sure our city continues to run smoothly. >> muni also debuted another new car. an open-top car used in england used back in the 1930s. >>> get down to oakland for the city's 15th annual art and soul festival. it's a well-attended event. it typically brings about 10,000 people. it runs throughout the weekend and takes place in a ten block area around franco gall law plaza from noon to six. sunday is a performances from a percussionist from oakland. taking a check of the full weather. others people head out, they will be greeted with some nice, pleasant conditions in. >> that's right. in fact, the cool down will be slow to really get started. but in the next couple of days we will certainly feel cooler highs around here. starting out with a deeper marine layer. the

i'm michael finney, "7 on your side" >>> your next diet pepsi may taste a little different. the popular soda has started using a new sweetner that's a form of splenda rather than aspertame. aspertame has been used for three decades but consumers have been turned off by it because it is linked to cancer. >> for anyone headingheading si, maybe going for a run in the city, bring your jacket. >> yeah, good idea. the low clouds and fog are pretty deep, but beginning to clear from livermore to san jose and mountain view this morning. we are looking at live doppler 7hd. no rain but we are tracking a system to the north of us that will keep us on the cooler side of normal as we begin the work week. but we still have the weekend, which includes sunday. that will feature a change, as well. so we've got san jose flashing in the clouds. 63 mountain view, 61 morgan hill, 60 half moon bay. a pretty interesting shot of the low clouds here from emeryville. you see the the sun and trying to evaporate. it's getting sunny in concord, sunny in fairfield and napa this morning is at 60. the delta

i'm michael finney, "7 on your side." >> 5:25 the time.ght a road trip to a screeching halt. canadian researchers created the experience and set it off starting in massachusetts. the goal was to reach san francisco. hitch spot's creator said someone in philadelphia vandalized the robot yesterday, damaging it beyond repair. >>> want an insect with the milk shake? a restaurant is serving them up in powder form in the oreo mud pie crick he will shake. they sayklers love it since crickets are packed with protein. two heaping teaspoons is 24 grams. the oreos may mask the flavor but most likely counteract the health benefits. >>> an animal will be released back into the wild. wild tear bay area posted this video on youtube. officials say a badger has made a full recovery after first arriving at the hospital on june 6th with interim bleeding. the little critter was found in balinas near the body of its dead mediocrity. the hospital staff was successfully able to nurse the badger back to health. >>> the san francisco zoo's cutest tradition continu