we dive in with a report from seven on your side michael finney.nking with bank of america for decades. she has a store a small business in chinatown called the waukeshop. here. it is a san francisco treasure if you haven't shopped here, you have probably heard about it lisa chan's mother tain has run the place for more than 50 years. we are talking to lisa because her mother's zelle account seems to have been hacked and lisa's been helping with the fallout. so she called bank of america and she filed a fraudulent claim. it was for transactions on the same day and that totaled 3500 dollars by a wayland marlin probably a fake name the bank put a hold on change checking account and investigated a few months earlier james phone had been stolen there may or may not be a tie lisa and her mom were hopeful then they heard back from ebay. they were not going to refund her money. they just they didn't they couldn't prove that. it wasn't my mother who? who facilitated the zeld transactions lisa contacted me and that's why the three of us are talking and i ha

larry: michael finney, done with his stake. ut 62,000 former customers of lending club will be getting money back. the ftc sued the lending club corporation back in 2018 for promising no hidden fees while still charging hundreds, even thousands of dollars in fees. this is the second round of $10 million in payments made to customers. lending club is also paying for telling its customers they were approved for loans when they were not and for taking money from customers' accounts without consent. a beverage recall has been expanded. plant-based milks, protein drinks, and others may be contaminated by the same microorganisms involved in the baby food recall you may remember that we told you about earlier this year. no illnesses have been reported. for more information on the products in this recall, go to abc7news.com or check out the fda website. you may be paying more for postage again this holiday season. the u.s. postal service is planning a temporary price hike for the third year in a row. if approved, the increase will apply

ama: 7 on your side michael finney helps a woman with a 34-year-old cashiers check that the bank says it will not cash. sandhya: mild to hot and muggy today. i will let you know what is in store for the weekend, abc7 news want more from your vitamins? get more with nature's bounty. from the first-ever triple action sleep supplement. to daily digestive support. to more wellness solutions every day. get more with nature's bounty. now you can save big on supersonic wifi from xfinity. to more wellness solutions every day. can it handle all of my devices? oh, all that. and it comes with a 2-year rate guarantee. what?! ok! no annual contract. no equipment fees. oh, and a free streaming box. oh, i like streaming. it's all just $50 a month when you add xfinity mobile with unlimited data. will you add a motorcycle? no... did you say yes? the new xfinity supersonic bundle. it's kind of a big deal. your heart is at the heart of everything you do. and if you have heart failure, there's entresto. entresto helps improve your heart's ability to pump blood to the body. don't take entresto if pregnant

michael: i am michael finney, 7 on your side. liz: nice to see happy ending.nt to hear from you. you can send us your stories about buying a car or paying off the loan, anything that has to do with money. go to abc7news.com/7 on your side to share them with the team. it is hard to believe it is already the last weekend in august. september is essentially here. lisa: that is when we will crank up the heat, we always do. as we get toward the end of summer, there is santa cruz where temperatures are in the mid-50's. it has been in the 60's here. a little bit of a breeze. a bit below average. we will talk about the warm up. does it make it to the coast? i will have the answer when we come back. liz: thank you. also, bonus baseball for the bay area team. but where did both teams end up on saturday? chris alvarez has the highlights coming up in sports. ♪♪ sure, feels good when you get it right. and with the number one powered toothbrush brand recommended by dental professionals. philips sonicare makes it easy for you to always get brushing right. philips. meet ron.

. >> and we are joined live by michael finney. bank of america denied a customer arrival refund until we got involved. >> i am sandhya patel tracking the heat and the smoke. i will show you why and air-quality advisory has been issued. the hour-by-ho this is john. he hasn't worked this hard to only get this far with his cholesterol. taken with a statin, leqvio can lower bad cholesterol and keep it low with two doses a year. side effects were injection site reaction, joint pain, urinary tract infection, diarrhea, chest cold, pain in legs or arms, and shortness of breath. with leqvio, lowering cholesterol becomes just one more thing life throws your way. ask your doctor about leqvio. lower. longer. leqvio. californians have a choice between two initiatives on sports betting. prop 27 generates hundreds of millions every year to permanently fund getting people off the streets a prop 26? not a dime to solve homelessness prop 27 has strong protections to prevent minors from betting. prop 26? no protections for minors. prop 27 helps ever

michael finney is here with the story. michael, this wasn't close. michael: this woman lives in a little tiny town in washington state. up there where she lives, they have no bridge, no red light, no stop sign, so when she got a bill to pay a bridge toll, she was mystified. >> when i saw it, i was quite confused. michael: cynthia lives in a quiet town in washington that is surrounded by grain fields and farms. she only drives to the next town for groceries or gas, so it was puzzling when she got this ticket from 1,000 miles away. >> i thought, how did this happen? michael: it was a toll invoice from fastrak saying she crossed the san mateo bridge on june 17 and she has to pay the $7 toll. >> i haven't been to san francisco, probably since 40 years ago, so it is quite surprising that i could get a ticket and not be there. michael: at first, she thought it was a scam. she has never been on a toll bridge in her life. >> never, never, never and i don't know where the san mateo-hayward bridge is. michael: she went online and found the fastrak information

michael finney found out how fasttrack track got it so wrong. >> when i saw it, i was initially quite michael: she lives a quiet life in a tiny town in washington, whose website shows a village surrounded by miles of fields and farms. cynthia only drives about as far as the next town for groceries or gas. it was puzzling when she got this ticket from 1000 miles away. >> obviously surprised and befuddled. i thought had the -- how did this happen? michael: it was a toll invoice from fasttrack saying she had crossed the san mateo bridge and now had to pay the seven dollar toll. >> i haven't been to san francisco since 40 years ago. i was quite surprised to see that i could get a ticket and not even be there. michael: at first she thought it was a scam. she says she has never been on a toll bridge in her life. >> never. i certainly don't know where the san mateo hayward bridge is. michael: she went online and found the fasttrack information was real. why did she get a ticket way up in colton? >> the amount due was only seven dollars which seemed very reasonable. michael: she was surprised

>> will be joined alive by michael finney and the animal abuse charges filed against dog trainers. >> noticeably cooler days ahead. i will be back with how much the temperatures will drop by the time hi, i'm eileen. i live in vancouver, washington and i write mystery novels. dogs have been such an important part of my life. i have flinn and a new puppy. as i was writing, i found that i just wasn't as sharp and i new i needed to do something so i started taking prevagen. i realized that i was much more clear and i was remembering the details that i was supposed to. prevagen keeps my brain working right. prevagen. healthier brain. better life. here at city of refuge, we house up to 26 families. we reduce homelessness, address mental health, provide spaces for addiction to be broken, create spaces of healing and restoration. for the first time ever, prop 27 will provide permanent funding for organizations like ours. saying yes to prop 27 means more people get the assistance that they nee they get someone to partner in such a way to see transformation come to them. yes on prop 27, because

michael finney is in the studio with tips on paying it off quickly.ike: i'm going to introduce you to a san francisco woman who paid off all of her student debts in two years after graduating with a master's degree. she has been re-purposing fashions and accessories since the age of 14. she purchases old clothing at secondhand stores and brings new life to them. >> i was raised by a single, immigrant mom, so i was resourceful with my money. mike: she would graduate with a b.a. >> i almost fainted on the lobby of my apartment building. mick mmichael: she would owe $4. the huge debt would mean saying no to friends when they asked her out to eat and not purchasing nice clothes for job interviews. >> it was the small sacrifices. michael: an attorney that specializes in helping people eliminate their student loan debt. >> know your budget. be aware of money that comes in and out of your household, so you can allocate certain debt to pay off your student loans. michael: if you have multiple loans, consider consolidating them. >> you may qualify for a more s

i am michael finney. a bipartisan effort sure thinks a bipartisan effort sure thinks hold on... mom. and the bill payer, baker, and nightlight maker? that's a lot. so, adding “and student” might feel daunting. but what if a school could be there for all of you? career, and family and finances and mental health. happy birthday. well, it can. national university, supporting the whole you. dan: during the pandemic, many retailers started taking cash, and some of them still aren't. customers are not happy about that. 7 on your side's michael finney has been reporting on the issue for a decade. michael: your money is not good here. sounds discriminatory, and it can be. retailers and restaurants who don't take cash can be discriminating against unbanked, and the underbanked. 10% of americans say they don't have a checking or savings account, and even more lack a credit card. the first time a saw a problem making purchases for the unbanked was back in 2010 when apple implemented a rule that new ipads had to be but the credit card. apple was using credit cards to identify buyers and lim

we dive in with a report from michael finney. >> my mother has been banking with bank of america for t shop here, you probably heard about it. her mother has ran the place for over 50 years. we are talking to lisa because her mother's zelle account seems to have been attacked and lisa has been helping with the fallout. >> so she called bank of america and filed the fraudulent claim. it was 4 transactions on the same day that totaled $3500. by a whalen marlin. michael: probably a fake name. the bank put a hold on the checking account and investigated. a few months earlier, her phone had been stolen. there may or may not be a tie. lisa and her mom were hopeful, then they heard back. >> they were not going to refund her money. they could not prove that it was not my mother who facilitated the zelle transactions. michael: lisa contacted me, and that is where the three of us are talking. and i had to ask this question. did you make those transactions? >> no. absolutely not. the name of that person is on my statement. michael: that person's name is not tane. i reached out to bank of america

i'm michael finney head on seven on your side the comedy of errors that lasted two months.leon... the first of them all. three generations, who all bank differently with chase. leon's saving up for his first set of wheels... nice try. really? this leon's paying for his paint job on the spot... and this leon, as a chase private client, he's in the south of france, taking out cash with no atm fees. that's because this family of leons has chase. actually, it's león. ooh la la! one bank for now. for later. for life. chase. make more of what's yours. - you okay? - there's a flex alert today one bank for now. for later. for life. so i'm mentally preparing for the power outage. oh, well we can help stop one because we are going to reduce our energy use from 4-9pm. what now? i stepped on a plug. oh that's my bad! unplugging. when it comes to preventing outages the power is ours. san jose man bought when he ordered some pavers for his backyard remodel seven on your side's michael finney is in the newsroom to explain what went wrong michael tons of trouble. that's a great way of putt

dan: 7 on your side's michael finney is diving into the astounding findings.it is astounding really, as you guys have heard over and over again, i have reported about the pressure of claims during the pandemic when millions of workers were left with no benefits. this report shows edd wrongly denied or delayed 6 million claims during the crisis and it goes further to say they routinely disqualify hundreds of thousands of eligible workers every single year. even in normal economic times. >> i was disqualified. and i had no idea why and i never got the money. >> i spent the first two months try to figure out why it was disqualified. >> while we determine your eligibility, continue to stand by for benefits. michael: they were eligible for unemployment during the pandemic. >> i got nothing from them. >> i try to do everything to keep myself above water, but i'm sinking because the edd is not taking care of it. michael: all were denied until they got help from 7 on your side. lawmakers want the system to work on its own. >> the experience that workers have had durin

ama: michael finney joins us. reporter: the latest statistics show more than 200,000 california homeowners lost the fire coverage in 2020. these new regulations are seen as a step forward, but there are concerns tonight they do not go far enough. this one acre property has belonged to mike and his wife for 30 years. we ask them what their home means to them. >> everything. along with my wife, this is all i need. reporter: they have done everything to keep their home fire safe. the department of forestry recently gave their home a passing grade for fire protection. they received a notice from allstate informing them that they would need to make changes to the roof to improve fire protection. orsing their fire coverage. the couple agreed to pay a contractor $6,000 to get the work done however before the work could begin, they received bad news. allstate ruled their area posed an extreme fire danger and decided not to renew their coverage. >> it was devastating. it was the last straw. reporter: the law passed by rica

michael finney has been talking with the commissioner's chair and is here now. big deal, isn't it? michael: it is. the commission says the lives of babies are in danger. when t.j. x., the parent company of t.j. maxx and homegoods paid to reselling items. the agreement settles charges at the firm knowingly sold, offered for sale and distributed approximately 1,200 recalled products in 2019. the chair says the majority of sales were products recalled due to the risk of infant suffocation and death. >> now, the majority were products that were recalled that were poor babies, so one of them was fisher-price rock and play, so these are ones that we know about and did investigations of, worked to recall them, because of the deaths were that involved. we want to make sure they were taken out of people's homes and instead what happened, they ended up putting them in the hands of families who didn't suspect anything. michael: tjx provided this statement. safety is very important to us and we prohibit that in our stores. we deeply regreat that between 2013 and 2019 that re

larry: michael finney is here with that and more. michael: this will heat u.s. very unexpected, a new study today showing that inflation is growing the fastest in anchorage, alaska, a 7% hike in prices and a 12% increase year-over-year. phoenix, atlanta, seattle, and baltimore metropolitan areas or among the top five in heist inflation rate. the san francisco bay area fared very well with month over month less than 2% and year-over-year, less than 7%. it is the back-to-school season and the irs is reminding teachers they can get up to $300 for their out-of-pocket expenses. this is the first year teachers and other educators will be allowed to write off this new higher level of expenses. the special educator expense deduction began way back in 2002 with a limit of $250. now because of a new law, the write-off will be tied to inflation. of public and private school teachers can take the exemption. soon you will build to pay for grocery items at whole foods with a wave of the hand. check this out, the technology will soon be available at california whole foods stor

scammers got a big chunk of that money, among them posing as pg&e collectors. 7 on your side's michael finneysroom. michael: dan, this is an old scam, but with a new weapon, zelle. for years, pg&e imposters have been calling victims, claiming their electric bill is overdue and their power is about to be shut off. now, they used to make victims pay with gift cards, but now, scammers get money faster, through zelle. >> i am on my phone at work, i got this call. michael: randy was starting his workday when the call came in. >> the gentleman said, is this randy, do you live in this location? i said, yes. michael: the caller said he was from pg&e and his dramatic payment had not gone through. >> you haven't paid your bill in the past three months and we are in the process of shutting down your electricity. i said, oh no, you can't, i have my son at home. michael: his teenage son is home during the day in the summer. >> i was thinking, i need to make sure my son is safe. michael: look the man pause directions. >> i said, zelle bang, have never used it before, but i saw it was a feature on my wells

. >> michael finney is here. >> home values are starting to go down. the first drop in a decade.ording to zillow, home values in the u.s. are down a 0.1 percent, the first time since 2012. there has been any drop at all. prices are still high. the average american home came in just over $357,000 in july. 40% more than 2019. in san francisco, the average home coitus -- the average home cost is $1.5 million. the parent company of regal cinemas has confirmed it is considering chapter 11 bankruptcy. it will still be business as usual at its theaters. mpan to sef covid-19 restrictions and l several here in the bay area. apple is -- it's self repair service to include laptops. manuals, tools and parts for macbook pros will be able -- available. the prices will be the same. the laptops will join his selection of iphone models already available for self repair. apple was being given a lot of grief for not being able for the others us who are a buyers, not to be able to repair them. >> that is good. >> absolutely. >> thanks. moviepass is making a sequel. the subsidized ticketing service i

michael finney is in the newsroom. >> it was very traumatic.ame time to fly home, the airline would not let the dog on board. >> it was really stressful for me to think he is not coming back on. >> veronica could not imagine life without coconut. the family toy poodle who grew a little too big. >> i told my husband i am 100% sure. i needed him. >>>> the dog became more than a beloved family member. veronica says he saved her life. >> in a september i was diagnosed with cancer. >> when veronica got sick, coconut responded. >> i had days i would not move from the bed. he was by my side 24/7. he would sit in my bed the whole day. >> when she wanted to give up, coconut would take charge. >> i had a really bad experience. i was really down. i had thoughts of suicide. he would pull me out of the bed every morning for a walk. he kind of saved me. going out every day for a walk, i see the tree blooming, the flowers, the birds. >> it gave her new life. in may, the family flew to their homeland of romania for a visit. coconut sitting in their laps. >> co

michael finney found out how fast track got it so wrong. >> cynthia loose a quiet life in a tiny town village surrounded by miles of farms. she only drives about as far as the next town for groceries or gas. it was puzzling when she got this ticket from 1000 miles away. >> obviously surprised and before old. i thought, how did this happened -- happen? >> it said she had crossed the san mateo bridge and now had to pay the seven dollar toll. >> i have not been to san francisco since probably 40 years ago. it was surprising that i could get a ticket and not even be there. >> at first she thought it was a scheme. she says she has never been on a toll >> bridge in her life. >>i certainly do not know where the san mateo toll bridge is. >> she found the fast-track information was real. why did she get a ticket way up here? she was surprised to hear the seven dollars only paid for one trip across the bridge. >> i am staying here. >> she lives in a place where there are no tolls, not even a stop sign. >> we have a bridge here. >> her town is 430 residents were no one worries about fines and fe

. >> michael finney is here with a look at today's headlines. >> popular prepackaged drinks are being pulled from the shelves due to contamination concerns. 53 beverages including brands like oakley, lowell and premier protein. everything from liquid coffee to protein shakes and pediatric nutrition supplements. there are concerns there could be bacteria contamination. good abc7news.com for a complete list of the products being recalled. there is another attempt to put an end to the annoying robo calls. the attorney general announced the launch of the nationwide into rep. cole: task orders to investigate and take action against communication providers that facilitate illegal robo calls. the task force consists of 50 attorneys general across the country and has already listed civil investigative demands to 20 providers. walmart is making old things new again the company has launched a new section of their online retail site called walmart restored. refurbishing -- i should say featuring refurbished projects. brand names like apple, samsung and kit

michael finney is here with his 7 on your side report. this involves two grand san francisco institutions. reporter: we have a zelle app ripoff which involves a bank that has been serving the community for decades. >> my mother has been banking with bank of america for decades. she had it small business in chinatown. reporter: the san francisco treasure. if you haven't stuck -- chapter you probably haven't heard about it. her mother has rendered place for more than 50 years. her mother's zelle seems to be hacked. >> she calls bank of america, filed a fraudulent claim. it was for transactions on the same day. the turtle -- that totaled $3500. reporter: the bank put a hold on her checking account and investigated. a few months earlier, her phone had been stolen. there may or not be a tie. lisa and her mom were hopeful, then they heard back from bank of america. >> they were not going to refund her money. he couldn't prove it was my mother -- it wasn't my mother who facilitated the transactions. reporter: lisa contacted maite, that is why we

some economists say it would be lower if it wasn't for corporate profiteering 7 on your side's michael finney is in the newsroom to take a closer look on these allegations of corporate greed michael. these are this is really quite the report one after another corporations are reporting record profits while inflationary pressures send the prices you and i pay skywards companies say they need to raise their prices to keep up with their rising costs, but now some are questioning whether those prices are being jacked up beyond what is necessary. where keen babood of the economic policy project the groundwork collaborative keeps how close ear on corporate earnings calls and her eye on quarterly reports. she's seen what she considers a disturbing trend big companies using their market power to jack up prices beyond what their beyond what their input costs with justify food acknowledges supply chain issues the war in ukraine and pent-up consumer demand have all contributed to inflationary pressures. but she points to comments made by executives to conclude companies are taking advantage of the infla

yes seven on your side's michael finney here with a look at the headlines in this first story is a little bit. scary michael. it is a little scary. it's amazing how many times it happened look a big recall by one of the country's leading power tool companies dewalt has recalling more than one million 300,000 of its 12 inch sliding compound meter saws the i should say miter saws the souls rear safety guard can break. attaching either launch projectiles or allow contact with the exposed blade dewalt has received 571 reports of this kind of breakage and nine reports of lacerations. you can get more information on the models involved by checking out our website at abc 7. news.com johnson & johnson is pulling its tout based baby powder from the store shelves worldwide the company stopped selling powder with talc here in the us and canada two years ago and the way of thousands of lawsuits climbing at costco varian cancer and lung disease johnson denies the product causes cancer. the powder will be phased out globally by the end of next year. people who use wheelchairs or other mobility devices

and do you have a question about buying a home send it to seven on your side's michael finney by goingc 7 news com slash 7 on your side. he'll try to answer them in a future segment. large out-of-state corporations have set their sights on california. they've written prop 27, to allow online sports betting. they tell us it will fund programs for the homeless. but read prop 27's fine print. 90% of profits go to out-of-state corporations, leaving almost nothing for the homeless. no real jobs are created here. but the promise between our state and our sovereign tribes would be broken forever. these out-of-state corporations don't care about california. but we do. stand with us. ♪good vibes by moa l.m. munoz & ryan t. short♪ ♪♪ ♪bout to get down, living it up♪ ♪never touch ground, never enough♪ ♪bout to get down, living it up♪ ♪never touch ground, never enough♪ ♪got me feeling good♪ ♪vibes♪ ♪♪ ♪got me feeling good♪ ♪vibes♪ ♪♪ ♪everything's everything's alright alright♪ get a free storage upgrade and case when you pre-order. thanks to chase, angie's not sweating this text since there's zero