mr. mclaughlin and mr. sadler to respond? >> gladly. >> first of all, to your comment about training, i'm pleased to let you know that and it focuses on acting listening skills and a technique that will improve that experience. the caveat being that airports are busy and my -- >> if i can interrupt you? >> there's a difference between please put your hands up in the machine versus, put your hands up. >> agreed. and that's what this training addresses. again, we are on target to complete that which june. while we're concerned about the part-time number, the overall number that you have might be somewhat skewed with regard to that data. with regard to what we're doing to improve our standing in the best place to work -- and i can tell you, first of all, be an employer in both the private sector and now in federal service, having worked with thousands and thousands of employees, i will tell you that i am very proud of the dedication of my workforce and their commitment to the mission. i think overall their focus on the mission i

mr. mclaughlin? >> thank you. first, i should say the viper you reference in your state of tennessee it's important to note was a joint training exercise with 23 different agency, both federal, state and local where tsi was invited to participate and by all accounts the two or three-day exercise went off very well. it was an important opportunity for to us build relationships, to ensewer that in the event of a real national security emergency we have the types of relationships -- >> sir, you're using my time. would i just ask what type train doing they have to actually do these inspections and to detect the abnormalities that would be there on our nation's highways? because they have no federal law enforcement training, correct? >> during this exercise the officers did not conduct any screening of any vehicles nor -- >> let me put up poster number two. then why did they ask to open the top of this -- open this truck and look at this. was there a specific threat to tennessee highways on october 20th, 2011? and was

mr. christopher l. mclaughlin is the assistant administrative security operations at the transportation security administration. mr. steven sadler is the assistant administrator for intelligence analyst at the transportation security administration. mr. steven lord is director for homeland security at the u.s. government accountability office, our wing, if you will. and rear admiral zukunft. and i might mention without a doubt, the best jewel ever given to homeland security, in my opinion, and in the ranking member's opinion. pursuant to the rules of this committee, would you all please rise to take the ohs? raise your right hands. do you solemnly swear or affirm that the testimony you're to be give will be the truth, the whole truth and nothing but the truth? let the record indicate -- please have a seat -- all witnesses answered in the affirmative. now my predecessor, whose face and portrait is up there, mr. towns, began a tradition of explaining the obvious. but he did it every time, and i appreciated it. your

mr. mclaughlin. islamic let me open by saying i am class of '83. >> you would have to do that, wouldn't you? my archrival. i think it is absolutely driven by the demand we are seeing from consumers. what they are recognized is mobile transforming particularly younger consumers they expect to be connected and have the immediate access to information and what deals are available to them and have immediate access -- so that information would be available on their cell phone and they would make a purchase and makes a payment through the phone. islamic i don't want myself and to do anything more to really have a hard time keeping track of what it does now. when i leave home i feel completely lost and make it without my phone. >> the use expressions like losing a limb which i find disturbing when they don't of their phone with them. i think it's right, it's become your gps, personal assistant, alarm clock, always with you. >> i think several of you touched on it to the is it more secure? >> that is the obj

mr. mclaughlin to respond to that? >> thank you. to your comment on training, i am pleased to let you know that earlier this year, we began an initiative which is training that all tsa employees and their managers will focus on, which focuses on empathy, and communication techniques that hopefully will improve that experience. the caveat being airports are the most busy and allowed places and sometimes it is hard to balance the need to communicate and be heard without being over, so to speak. there's a difference between -- please put your hands up and "please put your hands up!" we're working to get that training is complete by december of this year. my goals for -- my goals were 6% attrition for full-time, but the overall number might be excused somewhat by bad data. with regard to what we're doing to improve their standing in the best places to work, i can tell you that being an employer in the private sector and now in federal service, having worked with thousands of employees, i will tell you i am very proud of the dedication o

mr. mclaughlin to respond to that? >> thank you. to your comment on training, i am pleased to let you know that earlier this year, we began an initiative which is training that all tsa employees and their managers will focus on, which focuses on empathy, and communication techniques that hopefully will improve that experience. the caveat being airports are the most busy and allowed places and sometimes it is hard to balance the need to communicate and be heard without being over, so to speak. there's a difference between -- please put your hands up and "please put your hands up!" we're working to get that training is complete by december of this year. my goals for -- my goals were 6% attrition for full-time, but the overall number might be excused somewhat by bad data. with regard to what we're doing to improve their standing in the best places to work, i can tell you that being an employer in the private sector and now in federal service, having worked with thousands of employees, i will tell you i am very proud of the dedication o

mr. mclaughlin? >> let me open by saying louisiana, class of 83. >> all, you would have to do that, wouldn't you. my arch rival. >> i think it's absolutely driven by the demand we are seeing from consumers. want to recognize is mobile and transforming their life. particularly younger consumers. they expect to be connected. expect to immediate access to information. they expect to have more information and richer information about where they can shove, what deals and offers our of able to them and have immediate access. >> so that information would be available on their cell phone and that they within make some purchase, and then make the payment through the phone, is that -- >> personally i don't want my cell phone to do anything more. i had a hard time keeping track of what it does now. then when i leave it home i feel completely lost and naked without my phone. >> in fact when you do consumer research they use expressions like losing a limb, which i found disturbing, when they don't have their phon

mr. figueroa went back up to columbia. threw me out of felt. goodbye and good luck to you guys. >> speaking of countries coming apart, quite a number of years ago when you are on the mclaughlinisrael and palestine, you said as far as israel does it was a forgone conclusion it was a matter of demographics and not too many years after that there was the lead cia report that estimated they had 20 years to go. i wonder if you still feel the same way and what your timeline is? >> well, i will tell you i will advertise my book here. i have a chapter called demographic winter, the demographic winter of the entire western civilization and in that idea was for example russia which has lost 10 million people since the liberation of the will in 1989. 10 million russians. they run scheduled to lose 25 million more by 2050. what's going on is what the demographers called hypermortality. is dying at enormous rates and the germans will lose eight to 10 million people. each new italian generation is one third smaller than the one before it. it is a fertility rate of 1.41. the japanese 127 million people and in that chapter i did something on israel. israel is more complex because you have a