munoz. >> good morning, chairman schuster. ranking member defazio. ranking member larson and members of the committee. i am senior vice president of external relations for alaska airlines. alaska airlines is the fifth largest u.s. airline. we have a work force of 19,000 employees, 280 aircraft and 1,200 daily departures. while we have grown considerably over the last ten years, we are still small by airline standards. the four largest airlines represent 85% of the u.s. domestic capacity, while alaska is just 7%. we fill a niche role in the industry. we are an 85-year-old company, we have a low cost, low fare business model, yet offer a premium service product to our guests. we know this hearing is driven by a desire to explore u.s. airline customer service policies in light of certain recent incidents. this has been a tough few weeks for the airline industry. and the team at alaska acknowledged our colleagues at united and other airlines for their policy changes and other efforts to quickly

munoz.> has he paid enough of a price, not going to become chairman as he expected to be last year, and having been dragged through obviously a tough era, a tough period of publicity, as, does he need to be defensive today i guess? >> well, i think that it's a two-part issue. one the video is just horrendous and can be watched over and over again and you find new elements of it. you find a person right here, puts their hand in front, i want to know that story. how far did the shirt go up? this kind of thing that is the granularity of the thing is incredible but it was really that statement that he issued, the statement he issued chief operating officer of csx. the cargo is going to go through. thank you to the trainmen. and kind of that locomotive aspect didn't sell well. >> we're going to kaepeeep out on that again. we'll get cramer's mad dash before we get to the opening bell in eight minutes. look at the premarket, busy tuesday, two-day fed meeting begins and we'll watch the auto sales as

munoz, what's going right? >> what's going right over the last 18 months our operational reliability as improved to a degree that in this month we're finishing first in the four publicly reported metrics. i have learned over the course of my time when it comes to customer service and needs, there are three basic things that people want. first and foremost, despite what they say about all the other important items like food and seats, reliability is the most important one. get me where the heck i ask to get to we've been investing in our people, and resources to make sure that is improved mightily. second the issue of concern with passengers is flexibility. safety is a main driver for us, safety is so important that the rigorous application of policies and procedures is a discipline that has carried over into our customer service area. that's what we have to make the changes. that's been our next sort of approach. and lastly, with regards to information, if something's going wrong tell me the hell it's going wro

munoz: thank you. the situation is a difficult one, because if someone arrives late because they were delivering a baby or something, it's a difficult choice. our policy, our practice, our go -forward sort of situation would be as much as possible to ameliorate the possibility of those actual events happening . and with regards to reducing overbooking, making sure crews get there on time, and most importantly, once you're onboard one of our aircraft, you will not be removed, and certainly, law enforcement will not be allowed other than for safety or security, so i think we've covered most of those issues and, of course, we'll offer incentives and financial remuneration, along with alternative solutions to get to your destination. so it's a start, sir, and you'll see us move forward you'll see , us do that and i hope i do earn your trust. rep. smucker: thank you. i am out of time. >> thank you very much. >> thank you, mr. chairman. first of all, you know, the optics of what happened are awful for your i

munoz, it took you two weeks to respond to that letter. the response did not fully address the questions. you did send a review and action report. i was amazed that report did not even mention that your passenger was physically harmed. i think that is an important part of the investigation. it's not mentioned in your report. would you care to respond to that? >> sir, we prefer given the video was indeed so visible to so many people to just stay with the basic facts of the situation and not further sort of elaborate on those things. and again, the document as we laid out was, in fact, to get as much information out there as possible quickly. >> i have 46 seconds. you do -- i commend you for some of the changes that you are making in regards to policy for your employees. i'm very disappointed that you're not changing or at least not mentioning a change to the policy of how you would select a passenger for removal. that's unbelievable to me that after that has occurred, you would not take, for instance, the very last passenger that shows up r

take pkg este es pablo munoz de 22 años de edad es residente de south san francisco...umnos de le port montessori resulta un rostro muy conocido... desde febrero del 2016 munoz se desempenaba como asistente de maestro en el plantel que se localiza en el centro civico... pero ahora es seÑalado por las autoridades como el responsable de haber reportado falsamente la presencia de bombas en la escuela... supuestamente las amenazas las realizo dejando un par de mensajes telefonicos... decia que habia colocado artefactos explosivos... la primera llamada la hizo el 8 de mayo y la segunda el 16 de mayo... agentes de la policia ordenaron que alumnos y profesores se encerraran en sus salones de clase mientras realizaban la busqueda del aparato detonante pero no localizaron nada... despues fueron evacuados mientras que los agentes de la division de investigaciones especiales trataban de encontrar pistas que los llevaran a dar con el responsable del incidente... esas pistas los dirigieron a muñoz.. y fue en la misma escuela en donde fue detenido... en este momento se encuentra en l

ed gas r gar muÑoz tiene los Últimos detalles. >>> josÉ, luis miguel estuvo hoy aquÍ en los pasillosngeles donde saliÓ en libertad, tanto asÍ que en este no se encuentra. mÁs alla que tiene un arreglo, apenas empieza, vamos a verlo. el cantante mexicano luis miguel enfrentÓ a la justicia, por las cortes federales de los Ángeles relacionadas a la falta de pago a su ex man ge. el rumor que fue arrestado corriÓ como polvora su abogado rafael heredia proveniente de mÉxico. luis miguel no habÍa respondido a la orden de arresto porque no tenÍa abogado y lo hizo de manera voluntaria. >>> yo lo traje, no lo detuvieron Él decidiÓ venir. >>> luis miguel se presentÓ en corte para escuchar las acusaciones, la jueza le reclaÓo por quÉ no habÍa dado la cara con anterioridad y le insistiÓ sobre el paradero de un auto rolls royce que dio como garantÍa de pag de 2 millones de dÓlares el abogado y luis miguel dijeron desconocer el paradero. >>> ni lo conozco. >>> si stu eres el dueÑo como no sabes donde estÁ el carro. >>> y a poco usted es juez. >>> la abogada del demandante, luis miguel estÁ en liber

y cÉsar muÑoz nos canta sobre el despido de james

edgar munoz/long beach esta es la península de long beach, donde el ultimo mes se han visto de 10 a 18ultimas 24 horas se vio uno uno de 2 a 6 pies asi tan cerca de la playa. nat sound los anuncios de avistamientos estan a lo largo de la playa pero algunos practicantes de deportes de playa no los espantan los escualos terry benichu/deportist a vi uno, lo vi saltar y fue hermoso, dijo terry benichu con un skydiving en la mano edgar munoz/long beach como se puede ver, en este momento, un barco de rescate va patrullando la zona, va costeando del lado de la playa, la principal atención es del lado de las boyas, donde salen los banistas. nat sound en el acuario de long beach, ensenan a los ninos a conviivr con los tiburones y eliot freutel explica porque los tiburones estan tan cerca de la playa eliot freutel/educador acuario del pacifico long beach la temperatura del agua esta aumentando porque estamos entrando en verano por eso los peces están acercando a nuestras orilla nat sound peliculas como "tiburon" han espantado a muchas gente de las playas pero algunos turistas frecuentemente se c

. >> reporter: called before the house transportation committee, united airlines ceo oscar munoz andwere pummeled over their customer service. >> the problem with the flying experience is across the board we all know it's a experience. >> reporter: munoz apologized again for the violent removal of dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual should ever be treated the way mr. d apartmentao was, ever. >> reporter: munoz was joined by representatives from american, alaska and southwest airlines. they face criticism over these videos. members complained about shrinking seats, fees and overcrowded planes. >> when you take my reservation, i expect for you to honor that. >> reporter: joining a republican, woodall. the airlines have announced a number of promises including a promise not to bump seated republican committee chair bill shuster. >> seize this opportunity, because if you don't, we're going to come. and you're not going to like it. >> they're warning travelers to expect more trouble in the skies, and it's got nothing to do with the a

munoz, why don't you start. >> sure.urriculum for customer service and training and dealing with the escalation issues is something we have to strengthen. i think we do it when you're first hired but don't do it on recurring basis. so there is lots of us, lots to learn from some of the other folks at this table. specifically on the empowerment angle, beyond the empowerment at the point of a situation like we were faced with on april 9th, i think it is incumbent upon us to put policies and practices and protocols that inhibit or prohibit us getting into a situation like that. it issituation when you put folks in that kind of state. no rules, no empowerment, no training can deal with that so it is important to go back in the chain, which is policies we implemented saying we'll not deboard someone. we'll not allow law enforcement. we'll reduce overbooking although that wasn't a factor in this particular case. there is training, curriculum and do that with others from this table. most importantly it is important to, if the s

questions are also being raised about 28-year-old steven munoz. hired for a top job in the office of protocol at the state department on january 25th, but police records obtained by cnn show multiple people accused munoz of sexual assault while a student at the citadel military college. the alleged victims came forward to college officials and police between 2010 and 2012. munoz was never charged with a crime, but an investigation by the citadel revealed that based upon a preponderance of evidence, the college concluded that certain assaults likely occurred. munoz's lawyer maintains the allegations were unfounded, it was an overreaction by the citadel to even investigate and ultimately no charges or lawsuits were brought against him. the state department is standing by munoz and its vetting procedure. a simple search would have revealed the allegations. the white house and state department did not comment on whether they considered or knew about the allegations. perhaps the most serious case of questionable vetting, the appointment and subsequent

munoz's lawyer maintains the allegations were unfounded. total overreaction by the citadel to even investigate, and ultimately no charges or lawsuits were brought against him. the state department is standing by munoz and its vetting procedure. a simple search would have revealed the allegations. the white house and state department did not comment on whether they considered or knew about the allegations. perhaps the most serious case of questionable vetting, the appointment and subsequent resignation of former national security adviser michael flynn. the retired general accepted $45,000 in speaking fees from russian state tv in 2015 despite being warned by the pentagon not to accept money from foreign governments. and flynn initially failed to register as a foreign agent for work he did for a turkish-owned company. president trump deflected responsibility, pinning flynn's approval on former president obama. >> he was approved by the obama administration at the highest level. and when they say we didn't vet, well, obama, i guess, didn't vet

oscar munoz from united will be in the hot seat along with others. united settled that case, but it took quite awhile in doing that. as a result it stirred things up. we'll see how this plays out. see if congress does anything. on monday, warren buffett will be joining us for three hours, live from the annual berkshire hathaway meeting in omaha. berkshire is the largest owner in many of these airlines. also also be joined by charlie munger and bill gates for the 8:00 hour. that is monday at:00 a.m. eastern. >>> in other washington news, president trump says he is considering breaking up the nation's biggest banks. it's a promise he made on the campaign trail but put it on the back burner. major averages slipped and rebounded on the news, while government bonds hit the highs of the day. bank stocks dipped and then rallied with investors taking a win-win view that breaking open

munoz was never charged with a crime. upon a preponderance of the evidence certain assaults were like ly to have occurred. munoz's attorney says it was unfounded, a total reaction to even investigate and no charges or lawsuits were brought against him. a simple search would have revealed the investigations. the white house and state department did not comment on whether they considered or knew about the allegations. the appointment of adviser michael flynn. the retired general accepted $45,000 in speaking fees from russian state tv in 2015 despite being warned not to accept money from foreign governments and failed to register as a foreign agent for work he did for a turkish owned company. president trump deflected responsibility pinninging flynn's approval on former president obama. >> he was approved at the highest level. when they say we didn't vet, i guess obama didn't vet because he was approved at the highest level. >> reporter: and president trump is right. the obama administration granted michael flynn a security

jorge: muÑoz es uno de los dos Únicos casos que se conocen en quebec que han logrado traer a sus familiasontrarse con su esposo y vivir el sueÑo canadiense. hoy se encarga de la limpieza de las casas de los mÁs de 100 trabajadores agrÍcolas de la empresa. >> la verdad por mis hijos. yo me sacrifico a lo mejor, por mis hijos como por el futuro de mis hijos, porque aquÍ en canadÁ hay muchas oportunidades para ellos. jorge: para sus patrones fue un largo trabajo como demostrar que la familia merecÍa tener sus documentos legales. >> hay que probar al gobierno que los necesitamos y se han superado, ya que nadie responde a sus calificaciones especializadas. jorge: el trabajo agrÍcola de trabajadores temporales no fue lo que le permitiÓ josÉ establecerse en canadÁ, pero sÍ su determinaciÓn por aprender la lengua y calificase en el programa de trabajadores experimentados. arantxa: en mÁs informaciÓn, ellen ochoa, la primera mujer hispana en ir al espacio en 1993, ingresarÁ al salÓn de la fama de los astronautas en el centro espacial kennedy en florida. la astronauta fue cuatro veces al espacio y

phil, you spoke to munoz earlier today. so what did he say?real question is whether or not united and other airlines following these hearings or more later this week will face more regulations, more rules when it comes to how they handle passengers, specifically overbooking flights. here's what happened when we caught up with oscar munoz. >> a quick question, are you worried there will be regulations pushed because of this incident, whether with overbooking torreservation change fee, moving those away? >> wait, that's a simple question. people want to know, oscar. >> i don't know. i think the sense in the room was one of the admonition to get your collective stuff together. you, the industry, and you can avoid us, which i think is fair, right? if we don't do what we said, we should be able to stand up to whatever they may offer, everybody. >> as you take a look at shares of united airlines, keep in mind, since april th. it was on april th, dr. david dao was dragged off that united flight in chicago. since then the stock is up 5% t. reason we p

(nat) muñoz volvió a pedir disculpas durante la audiencia por el atropello.st y alaska airlines quienes también testificaron sobre sus prácticas de servicio al cliente y dijeron que a raíz de la polémica ellos también estaban cambiando políticas. como no exigirle a pasajeros que abandonen un vuelo sobrevendidola misma situación que provocó la controversia de united. s/randy serrano, @serranonews aunque united asegura que está llevando a cabo cambios la controversia sigue dando de qué hablar no solamente entre políticos sino también entre pasajeros. algunos quisieran ver cambios en las altas esferas de la aerolínea. s/ elizabeth retavos, viajera "tendrían que cambiar toda la estructura". otros piden reformas en las políticas. s/manuel moros, viajero "la empresa tiene que generar un plan de trabajo para que esas cosas no ocurran". otros como esta experta en la industria asegura que solo cuatro aerolíneas controlan el setenta por ciento de los vuelos en el país. una cifra problemática, dice. s/patricia rojas, u.s. travel association "las aerolíneas a veces piens

desde tijuana, baja california, edgar muÑoz noticias telemundo. >>> cuidado amigos, conducir sin habermÁs de 4 horas por noche. dice que a veces cuando despierta tiene la sensaciÓn de haberse ido de parranda. >>> llegar casi arrastrando los pies, ni siquiera sabes a quÉ hora llegaste y cÓmo llegaste a veces al estacionamiento. el lugar a buscar parking. >>> segÚn expertos llevar 17 horas o mÁs sin dormir es como estar borracho. ya que produce los mismos efectos que un contÓ feudo de alcohol de 0,8% en la sangre, la cantidad que la policÍa cra estado de ebriedad para manjar. >>> tiene problemas con la memoria, problemas de coordinaciÓn, problemas para reaccionar. >>> las autoridades calculan que 21% de los accidentes fatales en la carretera son por culpa de conductores que se duermen al volante los expertos recomiendan que pare, se compre un cafÉ y duerma una fiesta. porque la cafeÍna demora una hora en hacer efecto. se ha quedado dormida en la carretera y los efectos que su mÉdico le atribuye la falta de sueÑo han sido un pre infarto y que se cortÓ un dedo cocinando porque estaba medio

munoz has apologized repeatedly for the injuries dr. david dao suffered after refusing to give up his seat on an over booked flight. the airline reached an undisclosed settlement with him. >>> new this morning, first look at the booking photo of a woman accused of trying to kidnap a toddler. she was arrested after monday's incident which we brought you as breaking news on "abc 7 news at 11:00." employees from golden gate meat company held her until police got there. she faces child endangerment and kidnapping charges. the child was not harmed. >>> new developments in the search for a missing uber driver. san francisco police searching a property in the bay view district last night. this is near the spot where they found piseth chhay's car on the weekend. we told you police found the car stripped of everything including the wheels. this was on davidson avenue near third street. last night police used a canine to search an industrial area about a mile away on van dyke avenue. they didn't say if they found any new evidence. >>> he disappea

munoz left threatening voice mails at the school twice. both time limits the campus evacuated but no device found. >> a woman is sand rafael safe this evening after a burglary shined a flashlight in the face and left. >> he snuck into the woman's apartment in the area on may 10th. police say the man was surprised when he realized she wasn't alone actually tleepg sleeping with the boyfriend. the boyfriend chased the burglary out of the apartment. >> a painted on beard and a note two things that alleged bang robber use thd morning in danville. police arrested jennifer mccleary this afternoon. the 36-year-old from dan value walked into a bank of the west hasn'ted a teller the note and demanded money process she had a fake beard painted on did not use a weapon. >>> from bad to worse east bay water customers facing rising rights east bay admits that a logistical error will cost customers an extra $120,000. that means that money will be used to cover the cost after the agency failed to mail 15 to 20,000 customers about a proposed 19% rate hike.

munoz said that will never be repeated. >> no commercial ever be treated like mr. dau was, and we understand that. >>> meanwhile a fight broke out between passengers at an all nippon flight. the man in the red shirt assaulted a gate agent when he left the plane and he was arrested. >>> well, coming up on the "morning news" now, tampa's crackdown. the search is on for a person caught on video involved in a racially motivated incident at an american university. >>> and the cookie come bbls. they cut ties with the girl scouts. this is the "cbs morning news." which means your floors are always clean. better. together. whfight back fastts, with tums smoothies. it starts dissolving the instant it touches your tongue. and neutralizes stomach acid at the source. ♪ tum -tum -tum -tum smoothies! only from tums find fast relief behind the counter allergies with nasal congestion? with claritin-d. [ upbeat music ] strut past that aisle for the allergy relief that starts working in

munoz married kyle ferrari. the newlyweds are friends with actress melanie griffith.ss posted this picture on instagram. >> breaking this morning a 7-eleven employee is shot during an attempted robbery. we are live on that scene up next. >>> as well a center city diner is holding a block party today to say goodbye after nearly 40 years of business. there's a lot ahead when "action news" comes back. >> ♪ welcome to maxx you. you are whimsical, vibrant, statement making. we see what makes you unique. so we have something for everyone, at a price that's just right for you. maxx you. maxx life. t.j.maxx of being there for my son's winning shot. that was it for me. that's why i'm quitting with nicorette. only nicorette mini has a patented fast dissolving formula. it starts to relieve sudden cravings fast. every great why needs a great how. >> ♪ >> developing overnight gunshots erupt in the city's port richmond section. the victims are just teenagers. a 14-year-old boy dying from his injuries. >> a jury returns to the courthouse to decide the fate of a south jersey father c

. >> reporter: united's ceo oscar munoz was one of the first executives to speak. >> the reason i'm sittingere today is because on april 9th, we had a serious breach of public trust. no customer, no individual, should ever be treated the way mr. dao ever. and we understand that. >> reporter: he was referencing those now-infamous videos of a united passenger caught in a travel nightmare. >> come on, come on. >> reporter: dr. david dao was drag observed a united jet by law enforcement after refusing to give up a seat he had paid for. >> oh my god, look at what you did to him! >> reporter: according to united, at the last minute they learned four crew members needed to be on that flight. >> they told us we would not leave until four people volunteered. >> no, i am not going. i am not going. >> reporter: dr. dao insisted on keeping his seat saying he needed it so he could return to his patients. the episode unleashed a pr crisis of epic proportions. >> united airlines is in hot water tonight -- >> united kicked off several passengers -- >> united better fasten its seat belt -- >> it was a syste

administrators say they are shocked at the nows munoz is on leave. munoz left threatening voice mails at the skoolts on two oksaing st. both times the campus was evacuated but no device found. >>> when you face criminal charges in court you get an attorney even if you can't afford one. >> but that doesn't apply to grimes court that can make a big difference. senior investigative reporter stephen stocks has the story of one u.s. veteran set to be deported until a lawyer got involved. >> exactly right raj as you heard mark matthews report having a lawyer makes all the difference. we've been reporting on this for years. now san francisco defense -- defenders are actually offering their services. we found immigration court data that shows someone who has a lawyer is five times more likely to stay in this country to win in court than someone without an attorney. earliery this year we also told you that the government can deport any noncitizen even honorably zmarjd veterans for commit ago crime where the punishment is a year in prison or longer. that polic

decisiones meli live lorena/top vo --la policia de san francisco inform sobre el arresto de ''pablo muÑozde 22 aÑos, sospechoso de haber hecho al menos dos llamadas, diciendo que habia bombas en la escuela ''le port montessori''...que se ubica en el centro civico.. -- ''muÑoz'' trabajaba como asistente de maestro en ese mismo plantel.. --el sujeto no cuenta con antecedentes criminales.. y ahora se investiga porqu habra hecho esas amenazas.. cesar/take vo --hablando de amenazas, la preparatoria ''saratoga'' en la ciudad del mismo nombre.. increment hoy la seguridad en el plantel, luego de que un alumno fuera arrestado por decir a otros estudiantes que intentaba causar violencia en la escuela durante la ultima semana de clases.. --el joven fue suspendido y ahora autoridades policiales y escolares tratan de determinar si de verdad planeaba algun acto criminal.. cam pan cesar -- una persecucion a alta velocidad finaliz con un accidente en la autopista 880 en oakland. -- el sujeto huia en un vehiculo robado desde el condado marin. -- le tom cerca de media hora a los bomberos rescatar al sospec

i should note we did invite oscar munoz to come on the show.doing any interviews today. but you said these changes are good and may be adopted by the entire industry. what is the single most important change that will come from this that united is doing that is needed big picture? >> i think the biggest thing is better training of the crews of the team. as people understand the situations better, not board the plane before you understand everyone who needs to get on the plane so you can deal with the situation better up front. so i think it is more training and systems internally. i also think not overrelying on security when it's not a security issue is a real important thing and united addressed all of those things in their points. >> and they are also up in the dollar figure. you called it, ben. you called it reactionary regulatory changes, right? congress stepping in and doing something. you say reactionary. other people may say common sense and one of those common sense changes is how about stop overbooking and selling more tickets than yo

we all know it's a terrible experience. >> reporter: munoz apologized again for the violent removal of dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual should ever be treated the way mr. dao was ever. ic was a mistake of epic proportions. >> reporter: members complained about shrinking seats, fees, and overcrowded planes. democrat brenda lawrence of michigan. >> when you take my reservation, i expect for you to honor that. >> reporter: georgia republican bob woodall. >> you know you're having a bad day when the group that's going to lecture you on customer satisfaction is the united states congress. >> reporter: today we learned the airlines made more than $13 billion in profits last year. while several major airlines have pledged to never again bump a seated passenger, there are several proposals being considered up here on capitol hill that could increase protections for flyers. >> pelley: kris van cleave tonight, kris, thank you. coming up on the "cbs evening news," an f.b.i. translator marries an isis terrorist. and later, jimmy kimmel on

but oscar munoz is still apologizing. >> in that moment, for our customers and our company, we failed. this has to be a turning point for the 87,000 people and professionals here at united. it is my mission to make sure we make the changes we need to provide our customers with the highest level of service. if we break it, it's incumbent on us to fix it. >> reporter: united says it's reducing the amount of overbooking it does on its flights. and southwest will completely stop doing it next week. but other airlines are hesitant to give up the practice. they say it keeps flights full and airfares down. members of congress says none of that matters if passengers are left without a seat they thought they had reserved. >> that should be the takeaway from today, seize this opportunity, because if you don't, we're going to come, and you're not going to like it. >> reporter: some on capitol hill may push for more rules to protect passengers. but don't expect too much. after all, this is a republican controlled congress, and there is a republican in the white house who has promised to ease, not

munoz and other ceos were before the house transportation commit they morning. we don't expect any new laws to come out of this. it was an opportunity for politicians to show their displeasure and airline ceos to take their lumps. here's munoz. >> first we called on law enforcement when safety or security did not exist. that should never happen, period. second, we rebooked crew at the very last minute. we created a situation at our own doing that we should never have done, and, third, we didn't offer enough compensation or incentives for any of those customers to give up a seat. >> reporter: and employees didn't have the authority, just to use their own common accepts. other news. cupertino's apple's reports profit. the company is expected to say it has a pile of cash that continues to grow. more cash than any company has had in the history of company. more cash that the gdp of chile. you could buy uber and tesla and have $65 billion left over with the amount of cash we expect them to announce and you'd be a billion short of buying netflix. speaking netflix, the

a live look at capitol hill where the united airlines ceo oscar munoz is in the hot seat.s who are posing questions and munoz is there before those lawmakers nearly one month after that now infamous incident caught on camera when a doctor was dragged off a flight. munoz will be answering questions about the incident, what can be done to improve customer service. this is just getting going now. the transportation committee just opening remarks at this point. several executives from other airlines, not just united, are there also facing questions from congress. reggie, natasha, back to you. >> jessica, thank you. this morning, a serious warning about your credit card. we're seeing a huge increase in fraud. what you need to do before your next swipe. >>> a major safety warning for subaru toners. why the car maker says you shouldn't have people in the front passenger seat. >> mike and alexis are making this a better day keeping you up to the minute on weather and to the minute on weather and tr >>> here's a question -- do you want a faster commute? of course you do but, yi, th

va al centro de detención por temor >> en la calle nos dicen hispanos que viven asustados >> edgar muñozores de t&te continúan su huelga 37 mil empleados a nivel nacional hicieron paro desde ayer por un nuevo contrato laboral muchos trabajaropn sin contrato dicen regresaran a trabajar el lunes >> en san mateo un evento que reúne empresas e invencible tores luis hernández nos cuenta más de esta muestra de tecnología >> conozca a megabot es un show destacado de esta feria que mezcla simplicidad con tecnología dónde grandes y chicos vienen a divertirse y entretenerse >> llego a la feria tras la insistencia de sus hijos >> va a ayudar a aprender de computadoras >> no importa si usa la última tecnología o los elementos más básicos como palitas y un motor para crear un ventilador >> si le gusta hacer proyectos cosas diferentes hay aquí personas iguales >> a el le gusta gozar la tecnología para los niños hay que traerles a cosas que les gusta >> le enseñaron crear instrumentos a base de aluminio y cables siendo estudiantes de séptimo grado pudieron mostrar sus creaciones con grandes de la tecno

. >> united airlines munoz will be in the hot seat. justin finch live at dulles international. >> reporter: good morning. they say they are after top airline leaders about what's being done, still reeling from this video dragging dr. david dao off of a flight. dao and united have since settled. you no the house transportation and infrastructure committee is calling this hearing. the hearing comes the week after united debuted its ten-point plan to improve customer service including up to $10,000 compensation to flyers who volunteer their seats on full strong start saying they're pleased to see the carrier taking action. >> chances are pretty low that that actually will be totally utiliz utilized, but in that capital system i think as the amount of reimbursements get higher, more opportunities and not removing passengers that have already been ticketside a definite improvement. >> customers surprised to hear munoz said no one was fired after the dao incident. back in to you. >> justin finch live in dulles. >>> 5:07. major bridge work co

oscar munoz will be among those to testify today.eviously apologized for what happened to the doctor and the airline has reached a settlement that happened late last week. lawmakers have proposed legislation that would prevent airlines from overbooking flights and removing passengers once they are seated. there will actually be two hearings on the matter this week . one of them, today, a second scheduled for thursday. reporting live on capitol hill, suzanne kennedy. star of "theer bachelor," due in court after a deadly accident that left his neighbor dead. not claimed that he did flee the crash scene last week and that he gave aid to the victim. police say that he crashed ditch. a crime alert this morning in montgomery voted -- montgomery village as police say that three teens with baseball bat smashed windows out of dozens of cars. the total damage? $10,000. teenagersrrested the yesterday. autria: caught on camera, a driver losing control of his car and slams into a gas pump outside baltimore. at this video, the car went off the roa

como dijo el seÑor muÑoz. cuando tenga un asiento en el aviÓn, se queda en ese avión.n que saber que tienen que hacer cambios que ayude al pÚblico, y no estÁn favoreciendo a la aerolÍnea. reportera: el problema central es la sobreventa de pasajes. >> al haber sobreventa, si un pasajero decide no viajar, o varios pasajeros lo ocupan con esa sobre venta. reportera: un experto en aviaciÓn testificó que los abusos de las aerolÍneas continuarÁ al menos que se elimine la prÁctica de sobre vender los vuelos. ilia: american airlines va a lucir en dos " la distancia entre los asientos en las Últimas tres filas de aviones. ademÁs van a reducir en una " la distancia entre todos los demÁs asientos de la cabina econÓmica. saltar la cuerda no es cosa de niÑos sino algo muy serio para unos bomberos en shangai. >>ocho bomberos en china, pasaron la popularidad de facebook, saltando la cuerda. el ejercicio, sirve para mostrar la necesaria unidad en equipo y por supuesto la coordinaciÓn que debe lograr para salvar vidas y salir ilesos. este vÍdeo, consiguiÓ mÁs de 10,000,000 de visitas e

cÉsar muÑoz canta sobre el despido del director del fbi. cepillado solo trabaja en la superficie del diente, pero crest whitestrips lo hace con cuidado por debajo. crest whitestrips son la manera de blanquear. este sabado el papa francisco >>el papa francisco prefiriÓ la misa de canonizaciÓn de jacinta y francisco que fallecieron a principios del siglo pasado. ambos hermanos fueron ratificados por juan pablo ii, pero aÑos despuÉs fueron proclamados santos ante feligreses en portugal. andrea: el papa francisco comenzÓ rezando ante las tumbas de los niÑos. posteriormente el pontÍfice se dirigiÓ a la basÍlica de nuestra seÑora de fÁtima, lugar donde mÁs de medio millÓn de peregrinos se congregaron para ser parte de la misa de canonizaciÓn la primera en realizarse en portugal. la imagen de la vÍctima dentro en procesiÓn en la academia militar. al abrir la ceremonia las reliquias fueron colocadas junto al altar con la imagen de la virgen. con estas palabras, siguiendo la tradicional fÓrmula el papa francisco proclamÓ santos a los dos hermanos qu

. >> sfpd said pablo munoz called in two bomb threats to la port port -- you see the students were huddledfront area after they were evacuated. so far a motive has not been determined. >> closing arguments began today in the trial involving three correctional guard. and we go live outside the main courthouse in l.a. to tell us what happened. >> reporter: kristen, a prosecutor spent the day trying to convince jurors that these three gail -- guards sat silent as the d.a. said they thrived on power overr inmates. >> i think it's very important that the santa clara county district attorney's office responded in this way and that the sheriff's department s s think it's a profoundly important case. >> reporter: breaker pointed to evidence the morning after tyree's death. rodriguez had done google searches asking can you die if someone thuds. >> inmate testimony was critical to establish the sort of setting for everything. >> the prosecution also reminded jurors of text messages between they're is and and consistent with a beating, homicide. however, the defense is expected to reiterate during th

i'm going to do something else. >> jon: originally munoz said the passenger was belligerent.e first public announcement. >> i had to reaccommodate the passenger. that means shattering teeth, a concussion. let's be real. it was horrific. it showed the ceo the power of the people because they're the ones that reacted so violently. you can see the reaction when they saw the video. it just went viral. so it really -- he had to step back and say how do i manage this and manage it better. you can't blame the victim. >> mercedes colwin, thanks. >> great to be here. >> jon: sailing the high seas got more high tech thanks to what happened on this day in history. z282sz zwtz y282sy ywty like finding new ways to be taken care of. home, car, life insurance obviously, ohhh... but with added touches you can't get everywhere else, like claim free rewards... or safe driving bonus checks. oh yes.... even a claim satisfaction guaranteeeeeeeeeee! in means protection plus unique extras only from an expert allstate agent. it's good to be in, good hands. queen elizabeth, ii started the maiden voya

reporter: munoz also joined by high level executives from american airlines, southwest airlines, and alaska airlines. about two weeks after the united incident, this viral video surfaced of a distraught mom on an american flight. lawmakers focusing on specific questions like why carriers overbook flights, how they decide to bump passengers and whether the policy is different for refundable verse non refundable tickets. >> we've all been in a situation where we just want to get to our seat, get in the air and get home as quickly as possible. >> i would say very few passengers have any idea what their rights are. we need simple language disclosure and transparency. >> dr. doa who was dragged off that united flight has settled with the company. >> still ahead, an east state fire station is closing and for good. why officials were unable to keep that station open especially with the upcoming fire season. >> another day of warm weather but changes are on the way. we're going to check in with our meteorologist for the details. >> also, a san jose man in serious condition after being bitten

oscar munoz: the "-begin-quote imus date of epic proportions. as lawmakers warned u.s.our test number surveys or face by regulation. you're at a hearing yesterday with more than four hours. apologizing once again. >> employees do not have the authority to do what is right or their common sense and the outline. we failed. a ceo at the end of the day, that is on me. lauren: united has reached a settlement with dr. davidow and new new policies to prevent customer service failures in the future. nicole: a look at the market check right now. most of the markets are closed the exception of the shanghai composite index on the heels of those chinese factory committee with a slower pace. we do see the shanghai finished down one quarter 1%. lauren: stocks are trading to the downside. dax down 24. nicole: a big deal with the televised debate between may may 7th. dow futures down 20. s&p futures down three on the heels of apple down in the premarket and will watch for facebook are immense. nicole: after a big turmoil for crude oil prices. $48.20 a barrel. 12.54 announced. more abou