stagnation is the new form down toward two is more likely. >> steve, back to the hill as q&a begins with oscar munoz situations that occurred most recently. what are you doing to make sure that your employees are empowered specifically? mr. munoz, why don't you start. >> sure. our curriculum for customer service and training and dealing with the escalation issues is something we have to strengthen. i think we do it when you're first hired but don't do it an eye recurring basis so lots to learn from some of the other folks at this table, specifically on the empowerment angle is beyond the empowerment at the point of a situation like we were faced with on april 9th, i think it's incumbent upon us to put policies and practices and protocols that inhibit or prohibit us ever getting into a situation like that, it's an impossible situation, when you put folks in that kind of state, and no rules, no empowerment, no training can deal with that, so it's important to go back in the chain, and which is the policies that we've implemented, to say we're not going to deboard someone if they board. we're not going

oscar munoz from united will be in the hot seat along with others. united settled that case, but it took quite awhile in doing that. as a result it stirred things up. we'll see how this plays out. see if congress does anything. on monday, warren buffett will be joining us for three hours, live from the annual berkshire hathaway meeting in omaha. berkshire is the largest owner in many of these airlines. also also be joined by charlie munger and bill gates for the 8:00 hour. that is monday at:00 a.m. eastern. >>> in other washington news, president trump says he is considering breaking up the nation's biggest banks. it's a promise he made on the campaign trail but put it on the back burner. major averages slipped and rebounded on the news, while government bonds hit the highs of the day. bank stocks dipped and then rallied with investors taking a win-win view that breaking open

but oscar munoz is still apologizing. >> in that moment, for our customers and our company, we failed. this has to be a turning point for the 87,000 people and professionals here at united. it is my mission to make sure we make the changes we need to provide our customers with the highest level of service. if we break it, it's incumbent on us to fix it. >> reporter: united says it's reducing the amount of overbooking it does on its flights. and southwest will completely stop doing it next week. but other airlines are hesitant to give up the practice. they say it keeps flights full and airfares down. members of congress says none of that matters if passengers are left without a seat they thought they had reserved. >> that should be the takeaway from today, seize this opportunity, because if you don't, we're going to come, and you're not going to like it. >> reporter: some on capitol hill may push for more rules to protect passengers. but don't expect too much. after all, this is a republican controlled congress, and there is a republican in the white house who has promised to ease, not

oscar munoz will be among those to testify today.eviously apologized for what happened to the doctor and the airline has reached a settlement that happened late last week. lawmakers have proposed legislation that would prevent airlines from overbooking flights and removing passengers once they are seated. there will actually be two hearings on the matter this week . one of them, today, a second scheduled for thursday. reporting live on capitol hill, suzanne kennedy. star of "theer bachelor," due in court after a deadly accident that left his neighbor dead. not claimed that he did flee the crash scene last week and that he gave aid to the victim. police say that he crashed ditch. a crime alert this morning in montgomery voted -- montgomery village as police say that three teens with baseball bat smashed windows out of dozens of cars. the total damage? $10,000. teenagersrrested the yesterday. autria: caught on camera, a driver losing control of his car and slams into a gas pump outside baltimore. at this video, the car went off the roa

senators will get their chance to grill airline executives in house committee heard from united c-e-o "oscar munozbout last month's incident in which a passenger was dragged off a plane. other united executives will testify before the senate later this morning. the chicago aviation commissioner who oversees o'hare and midway airports will aslo testify to explain the axtions of her department's officers who actually pulled "david dao" off the plane. still developing this morning, an 18-year old arrested late last night with stolen police property. mario alvarado was arrested last night in the parking lot of albert einstein high school in north kensington. authorities orgininally tried to pull alvarado over when he drove off and then ran away. after arrested alvarado, authorities would find a stolen nissan nearby, an armed assault rifle and a shotgun. both guns are reported stolen from the rockville city police department. today, alvarado faces several charges - including possession of a stolen vehicle. a pennsylvania teacher is recovering after being hurt while breaking up a fight hall way. take a

oscar munoz up first and the star witness acknowledging the anger over the violent removal of dr. david dao from a flight in april. >> in that moment, our customers, our company, we failed. >> reporter: oscar promised his company will implement a new set of policies. >> our actions will speak definitely louder than our words. we will do better. >> reporter: american, southwest, and alaska airlines all there too. >> for our part, they are reviewing kus mother policies like overbooking, and it is our intention to further improve the experience for our guests. >> reporter: consumers and congress waiting to see if today's probing helps improve air travel experience. >> if we don't see meaningful results, improved customer service the next time we address the issue, i assure you you will not like the outcome. >> lawmakers were critical throughout the hearing. they highlighted unfair policies including the change policy on united airlines that company made about 800 million, but the change policies cost united nothing. jessica castro, abc 7 news. >> common frustration. all right, thanks

their ceo, oscar munoz, has been testifying.p a pretty good performance thus far, and his stock, actually, has gone up. joining us now is a republican from texas and a member of the transportation committee doing the questioning. we've been watching oscar munoz, and it looks like he's come across very well, that you haven't really laid a glove on the man, and his stock price has gone up. what say you? >> i think he's come out with a great message, they're trying to fix some of their customer service problems. i think the message we wanted the airline executives to take back is get your house in order, fix these problems or you face potential regulation. stuart: that's what he told you. they've raised the price they will offer if you're bumped out of a seat up to $10,000. they're not going to move anybody who's already seated on the plane. they're training people, etc., etc.ç he's done basically all that you asked, hasn't he? >> i think they've gone a long ways. i suspect the next violent video we're going to see is people fight

oscar munoz called it a turning point. >> it is not who we are. it is not this company. is not this industry. we have many, many successes. it is important to note the two. we're here to talk, to discuss certain issues that won't happen again. we will work incredibly hard to re-earn, not jyour business, bu your trust. we will do better. >> reporter: so the big question for this committee now is can these airlines really do better on their own, or are more regulations needed? the message from the committee members to the airline execs, fix this or we will. neil. >> neil: all right, congress is doing such a fine job of looking after its own dealings. kristin, thank you very much. >>> we've got mark murphy here. and wendy seffo. let's talk about this, mark. the airlines seem to be saying, all right, you get on the plane, you have a seat on the plane. we're not going to take you from that seat, but, but, in the case of united, they didn't go so far as to say we're going to stop this overbooking policy, because, you know, people cancel and we don't want to be on the shortened

that was the united continental airlines ceo oscar munoz bringing the new meaning to the phrase, finallye sword. the ceo testifying before a house panel early this morning not only apologizing but fully taking the blame, saying it is on me with regard to the events that led to the shocking treatment of passenger david dao. he was removed from the flight. he had smashed teeth and concussion after everything was said and done. united over booking sparked the incident, he said would never happen again. they reached a settlement, terms of which were undisclosed. multiple videos captured the violent event but today's share are taking flight up 4.6%. $3.23 to the upside. executives from american, alaska airlines, southwest participating in today's hearing on the hill. shares of all of them are really doing well. up anywhere from 1% to up nearly 3.25%. >>> no doubt one billionaire who doesn't even fly united was you watching that hearing. he may fly his own company netjets, jets. but he is a large shareholder. some estimated buffett lost $20 million since the dr. dao incident but the oracle of

i should note we did invite oscar munoz to come on the show.doing any interviews today. but you said these changes are good and may be adopted by the entire industry. what is the single most important change that will come from this that united is doing that is needed big picture? >> i think the biggest thing is better training of the crews of the team. as people understand the situations better, not board the plane before you understand everyone who needs to get on the plane so you can deal with the situation better up front. so i think it is more training and systems internally. i also think not overrelying on security when it's not a security issue is a real important thing and united addressed all of those things in their points. >> and they are also up in the dollar figure. you called it, ben. you called it reactionary regulatory changes, right? congress stepping in and doing something. you say reactionary. other people may say common sense and one of those common sense changes is how about stop overbooking and selling more tickets than yo

. >> anyway, now the united ceo oscar munoz is testifying on capitol hill.o munoz earlier today. so what did he say? >> reporter: the real question is whether or not united and other airlines following these hearings or more later this week will face more regulations, more rules when it comes to how they handle passengers, specifically overbooking flights. here's what happened when we caught up with oscar munoz. >> a quick question, are you worried there will be regulations pushed because of this incident, whether with overbooking torreservation change fee, moving those away? >> wait, that's a simple question. people want to know, oscar. >> i don't know. i think the sense in the room was one of the admonition to get your collective stuff together. you, the industry, and you can avoid us, which i think is fair, right? if we don't do what we said, we should be able to stand up to whatever they may offer, everybody. >> as you take a look at shares of united airlines, keep in mind, since april th. it was on april th, dr. david dao was dragged off that united fli

the most notable name is the united ceo oscar munoz. he addressed the house transportation committee about that incident involving a passenger who was dragged off a plane last month. suzanne kennedy has more on those capitol hill hotseat. >> lawmakers on capitol hill says this is all about restoring cap -- customer service to an industry that has lost it as part of its business model. members of the house this is an issue that is not going away and the airlines will be held accountable. airlines, the major including united, alaska, southwest, and american, testified today. lawmakers told the industry leaders people are being crammed on aircraft like never before and that is testing the patience of passengers and flight attendants. the hearing is a result of a series of high-profile incidences, most notably this one on april 9 when dr. david dao was forcibly removed from a united airlines flight 3411. the united ceo said what happened on the aircraft was a breach of public trust and vowed to do better for customers. >> this has to be a t

longer there. >> reporter: called before the house transportation committee, united airlines ceo oscar munozresentatives were pummeled by law makers over >> the problem with the flying experience is across the board, we all know it's a terrible experience. >> reporter: munoz apologized again for the violent removal of dr. david dao to make room for a flight crew three weeks ago. >> no customer, no individual, should ever be treated the way mr. dao was, ever. it was a mistake of epic proportion. >> reporter: members complained about shrinking seats, fees and overcrowded planes. democrat linl linda lawrence of michigan >> when you take my reservation, i expect for you to honor that. >> reporter: joining a republican, bob woodall. >> you know you're having a bad day when the group that's going to lecture you on customer satisfaction is congress. >> reporter: they made more than $13 billion in profits last year, while several airlines have promised to never again bump a seated passenger, there are several proposals being suggested to implement protections for flyers. >>> coming up, a fbi transla

amy: and that's united ceo oscar munoz, saying he couldn't agree more that the airline industry should regulate itself. and in new york city, the historic riverside church has announced it will divest its $140 million endowment from fossil fuels. the church was founded by john rockefeller jr., the son of the , founder of standard oil. in response, 350.org co-founder bill mckibben said -- "50 years after dr. king used its pulpit to call for an end to the war in vietnam, riverside church now issues a call of its own: for a future free of fossil fuels, where the gospel call to 'love one's neighbor' can be carried out effectively around the world." and those are some of the headlines. this is democracy now!, democracynow.org, the war and peace report. i'm amy goodman. we are broadcasting from tampa, florida. the sunshine state, particularly southern florida, is home to a very large, vibrant haitian population with many living in the miami neighborhood of little haiti. well, the haitian american community is now facing a looming deportation deadline. up to 55,000 haitians could be forcefull

(nat oscar)oscar muñoz aseguró ante el comité de transporte en la cámara baja que united está implementando(nat) no vuelvan a pasar. s/cong. albio sires (d-nj) "para mí los cambios que están haciendo son un poco tarde después del abuso que ocurrió en el vuelo". habla del incidente el mes pasado en el que un pasajero de 69 años fue sacado a la fuerza de un avión de united tras haberse negado a salir voluntariamente. (nat) muñoz volvió a pedir disculpas durante la audiencia por el atropello. (nat) a su lado estaban los jefes de american, southwest y alaska airlines quienes también testificaron sobre sus prácticas de servicio al cliente y dijeron que a raíz de la polémica ellos también estaban cambiando políticas. como no exigirle a pasajeros que abandonen un vuelo sobrevendidola misma situación que provocó la controversia de united. s/randy serrano, @serranonews aunque united asegura que está llevando a cabo cambios la controversia sigue dando de qué hablar no solamente entre políticos sino también entre pasajeros. algunos quisieran ver cambios en las altas esferas de la aerolínea. s/ elizabe

united boss, oscar munoz, that a mistake of epic proportions. a committee chairman had rough word for the companies. >> if we don't see meaningful results that improve customer service the next time the committee meets to address the issue i assure you you won't like the outcome. >> the outcome could be a one size fits all solution that may serve some carriers but not all. the hearing happened as a video surfaced. look at this two men brawling on board a flight from tokyo to los angeles. now the airline says a man in red was pulled off that plane and arrested. >> and there was more anger on display in the parking lot of a furniture store in alabama. here it is. a woman standing on the hood of a car, and stomping on the windshield. >> that -- no. >> is 24-year-old barbara lauery. she told one of our affiliates that she decided to take action when she found out a man she thought was her boyfriend was cheating on her. >> so, barbara was arrested. she also says that she spent a night of thoughtful prayer before this action. she says she knew it wasn

but united c-e-o oscar munoz will be in the hot seat. united has faced massive criticism since that notorious april ninth indicent. a customer who had a ticket was physically dragged off an overbooked flight. last week the passenger, dr. david dao, reached an undisclosed settlement with united. the washington wizards looking to the wiz trail in the series one-zero. game two is at eight o'clock tonight. the series moves to d-c for game three on thursday and we've got your playoff ticket! we've got five pairs to giveaway starting today. watch at 5:45 to find out exactly what time to call in to win! from basketball - to playoff hockey.. the washington capitals desperately needing a win.. and they get it! the overtime battle with the penguins - coming up. but first sunshine for your tuesday. the change you'll feel with it - right after the break. a little easier today. in what many called a must-win game, washington came through to beat the pittsburgh penguins on the road last night. the capitals were in position to win this one in the 3rd p

. >> reporter: united oscar munoz apologized. said they are making changes to reduce over booking and better compensate passengers that are forced to make a later flight. >>> planning a trip to new york this summer? the busiest rail terminal in north america could be shut down for much of july and august. amtrak wants to make major repairs. this preliminary plan calls for closing some of the tracks for three weeks in july and almost all of august. lawmakers are telling amtrak there has got to be a better way. >>> we just received new surveillance video of the person of interest in that racially motivated hate crime on american university campus the video was captured early monday morning around 3:45 a.m.. the person of interest apparently walked from the quad area to the south side shuttle stop. may have arrived in a white sedan. the display used bananas and ropes tied in the shape of a noose. it appears the sorority, a historical black organization, was the target. >>> new at 6:00 finally officials say steve nu jet was confirmed

. >>> mÁs criticado fue oscar muÑoz por la remociÓn de un pasajero de 69 aÑos de edad, que causÓ indignacionerechos para los pasajeros llevÓ a varias aerolÍneas cambiar sus polÍticas. united y american no va a expulsar pasajeros que estÁn sentados. cuando necesito en asientos en vuelos llenos, delta y united, van ofrecer mÁs incentivos hasta 10.000 dÓlares y la compaÑÍa southwest no van a sobre vender sus vuelos. esto Último, la mayorÍa de las aerolÍneas, por ahora no estÁn dispuestos a renunciar a ello. >>> los congresistas que estÁn a merced de las compaÑÍas aÉreas, pueden estar inclinados a forzarlos a dejar la practica que deja tanto malestar. en washington, noticias telemundo. >>> proteger a la familia trump sale mÁs caro de lo que se esperaba. tan solo en la ciudad de new york cuesta 150 mil dÓlares al dÍa cuidar a la primera dama y su hijo baron. la casa blanca ha pedido 120 millones de dÓlares adicionales para seguridad. un gasto que muchos consideran podrÍa evitarse si los trump eliminaran sus constantes vacaciones. diego arias amplia. >>> la cuenta del costo de proteger al presiden

moments ago oscar muÑoz apologized to david dao. >> to keep airlines accountable to their passengers.g other things, it would require -- ♪ can i get some help. watch his head. ♪ i'm so happy. ♪ whatever they went through, they went through together. welcome guys. life well planned. see what a raymond james financial advisor can do for you. hey you've gotta see this. cno.n. alright, see you down there. mmm, fine. okay, what do we got? okay, watch this. do the thing we talked about. what do we say? it's going to be great. watch. remember what we were just saying? go irish! see that? yes! i'm gonna just go back to doing what i was doing. find your awesome with the xfinity x1 voice remote. >>> i really wish we had a commercial cam. steve kornacki killed it in the break. that wraps it up for the hour. many thank yous. steve, mike. i'll see you tomorrow at 9:00 a.m. i'll send you to d.c. to see my colleague, chris jansing. >> thank you. a lot happening this hour in washington. republicans looking at defeat in the eye on a second go at health care reform. >>> house speaker paul ryan expected

oscar munoz and other airline executives will answer questions about what can be dproichbl the flying experience. the hearing follows an incident last month during which a passenger on a united flight was forcibly removed. >>> a baltimore orioles star says racist taunts by red sox fans last night was the worse he ever faced in boston. adam jones says he was called the n-word and that someone threw a bag of peanuts at him. red sox say 30 fans were ejected from fenway. tension between the teams has been high since several incidents between players this season. orioles won 5-2. >>> coming up on the morning news reversing course school initiatives promoted by michele obama are cancelled. >>> extreme two dozen passengers suffered injuries that included broken bones. this is the "cbs morning news". . claritin provides powerful, non-drowsy, 24-hour relief. for fewer interruptions from the amazing things you do every day. live claritin clear. every day. whfight back fastts, with tums smoothies. it starts dissolving the instant it tou