krystal's new boyfriend, paul hargrave. up next, police have questions, but someone isn't telling the truth. >> he did fail the polygraph. he wasn't forthcoming on all those questions that we had in the initial interviews with him >> and police make two big discoveries. >> attention medicare beneficiaries. if you have or are eligible for medicaid, please listen closely. you may be eligible for medicare advantage plan from wellcare with a $0 or low monthly plan premium call. now we can answer your questions and help you enroll over the phone. wellcare provides access to essential benefits that go beyond original medicare, such as dental, vision, hearing, and $0 or low prescription drug co-pays with free home delivery, free over-the-counter health care items, free fitness benefits, well cares telehealth services including online doctor visits. 2-0, a digital, mental health and social support resource, plus extra benefits including the wellcare spendable debit card, which you can use for over-the-counter health items. wellcare

paul hargrave managed the store. >> paul hargrave managed the store and appeared frequently in commercials one. he was crystal's date the night before she went missing. >> seemed to be a casual dinner, just like any of us would have at -- at a nice restaurant over there in houston. >> chambers county sheriff brian hawthorne. her companion that night, how would you describe it? is he kind of a new boyfriend? >> yes, very new boyfriend. >> and he's a guy who's a well known name in the county? >> correct. >> big jeweler? >> the -- the jewelry store has been there for probably 50-plus years. >> so she's had dinner that night and then she goes home to spend the night at his place? >> that is correct. he told us the last time he had seen her is he was getting in the shower and -- and she had gotten dressed and left. >> that makes him the last person known to have seen her alive? >> that is correct. >> which puts him in something of an investigative jam, right? >> well, it obviously puts him as a person of interest. that's for sure. >> but hargrave's investigative status was soon upgraded. rememb

paul hargrave manage the store and he was crystal stayed the night before she went missing. >> seem to dinner like any of us would have been a nice restaurant in houston. >> the chambers county chair of. her companion that night, how would you describe? a new boyfriend? >> yes, a new boyfriend. >> and he's a well-known name. >> correct. the jewelry stores been there for 50 plus years. >> she has dinner then goes home to spend the night at his place? >> that is correct. he was getting in the shower and she had gotten dressed and left. >> that makes him the last person known to see her alive. >> it puts him as a person of interest. >> the investigative status was soon upgraded. remember the security camera footage of crystal leaving for work. those videos were recorded at hargrave's home. we know that because he gave us and other news organizations of footage, but the sheriff said hargrave didn't give it to his investigators. didn't even tell them about it, not at first. >> they really some of the video and pictures to the national media before our detectives headed. >> it's being played

according to jeter, crystal's boyfriend, paul hargrave, was the one the family pointed fingers at. >>hey didn't know anything about him. he was the boogieman. >> then the boyfriend was brought in for questioning. and he, too, cooperated. handed over those videos, his cell phone, and agreed to be strapped to the polygraph. and? >> failed miserably. >> he did, too? >> yes, sir. >> that's a dilemma. you have the husband and the boyfriend failing the polys. >> both on saturday. >> i'm like, what the hell is going on? i just -- i couldn't believe it. and i thought, well, maybe they're in it together. you know, that really threw us off. really threw us off. >> the skies may have cleared, but that didn't mean any new light was shed on the investigation. everything seemed just as dark and confusing as before. it looked as though the only way to solve this mystery was to find crystal or her body. >>> coming up, caught on camera -- a rider in the storm. >> when we saw him riding a bike, we said, that's what he did. >> when "dateline" continues. nup with the cooking. but she wanted someone who l

baytown's oldest an biggest jewelry store robson's paul hargrave managed the stor and he was crystal'swent missing. >> seemed to be a causal dinne like any of us would have at a nice restaurant in houston >> chambers county sheriff rya hawthorne. >> her companion that night, a new boyfriend? >> yes, very knew bnew boyfrie >> well-known name, bi jeweller >> the store has been there fo 50 plus years. >> so she's had dinner tha night and then she goes home t spend the night at his place >> that is correct. he told us the last time he had seen he is he was getting in the shower, and she had gotten dressed and left >> that makes him the last person known to have seen he alive. >> correct >> which puts him in a investigative jam. >> it puts him as a person o interest, that's for sure. >> but hargrave's investigativ status was soon upgraded remember that security camer footage of crystal leaving for work? those videos wer recorded at hargrave's home. w know that because he gave us and other news organizations the footage but the sherif said hargrave didn't give thos videos to his investigator

. >> reporter: she was last seen on this surveillance video leaving the home of her boyfriend paul hargrave on friday august 25th. >> that morning we woke up around 6:30 and we both got ready. i jumped in the shower, and she got dressed, and i remember her coming in and saying all right, i'm taking off. >> reporter: according to hargrave, mcdowell left his house, got in her car, and headed to pick up her two children, ages 5 and 8, from her ex-husband steven mcdowell, who lives 12 minutes away. >> she did send me some text messages a little later, shortly after that. she had mentioned that she was going to stay at the house, at the ex-husband's house, with the kids or depending on how traffic and weather conditions were she was going to take them out. >> reporter: crystal's uncle jeff walters also heard from her that morning. >> i received a message friday from her stating that -- about a billboard her boyfriend had put up for her. >> reporter: hargrave had put up a billboard advertisement showcasing mcdowell as a real estate broker. seen here in a text exchange given to us by hargrave, cry

baytown's oldest and biggest jewelry store, robisons, paul hargrave managed the store, he was crystal'saurant over there in houston. >> chambers county sheriff brian hawthorne. >> her companion that night, how would you describe him, is he sort of a new boyfriend? >> yes, a new boyfriend. >> he's a well known name in the county. big jeweler. >> the jewelry store has been there for 50 plus years. >> she has dinner and goes home to spend the night at his place. >> that's correct. he told us the last time he had seen her, he was getting in the shower and she had gotten dressed and left. >> that makes him the last person to see her alive, which puts him in an investigative jam. >> it obviously putting him as a person of interest, that's for sure. >> but hargrave's investigative status was soon upgraded. remember that security camera footage of crystal leaving for work, those videos were recorded at hargrave's home. we know that because he gave us and other news organizations the footage. the sheriff said hargrave didn't give the videos to his investigator, didn't tell them about it, not at

according to her boyfriend paul hargrave, this home security video shows her the next morning leaving house and getting into her car to pick up her kids from her ex-husband who lives just about 20 minutes away. three days later the 38-year-old's black mercedes was found about 13 miles from hargrave's home in this flooded motel 6 parking lot. >> her family wants her back. her children, she's got a 5-year-old and an 8-year-old, and they need her. >> crystal and steven mcdowell divorced in june. investigators say there were two people in crystal's car when it was recovered, but police don't believe they're connected to her disappearance. >>> and harvey is taking a major toll on gas prices. energy department figures show the cost of a gallon of regular jumped 28 cents nationwide in the past week. it's now averaging 2.68. the biggest jump was 41 cents per gallon in the lower atlantic region, which includes west virginia, virginia and the carolinas. about 20% of u.s. oil refinery capacity was in harvey's path. >>> and new crash tests by the insurance industry suggests that small pickup truc

day before hurricane harvey hit in southeast texas on august 25th, crystal texted her boyfriend paul hargrave to say she was on her way to pick up her children. no traffic today. you are so sweet. >> i knew something was wrong. because of the conversations we had had about her ex-husband, i was a bit concerned when i didn't get a reply back. >> reporter: mcdowell was staying at her ex's house because her home was being renovated. their children ages 5 and 8 were also staying there. mcdowell's car was found abandoned in this flooded motel 6 parking lot three days after she vanished. >> the cops were here busting in doors to find out where this lady was. >> reporter: police finally low indicated the 37-year-old's body. mcdowell's unz kel jeff walters reported her missing. >> her parents died when she was young, and i guess i'm the closest one to her in the family. she's like my daughter. >> reporter: the sheriff does not believe that her children actually witnessed her death. they're now in custody of some other relatives. her autopsy was performed yesterday and right now we still don't have a

. >> reporter: paul hargrave said he and crystal started dating and suggested her relationship with her i think she wanted to get out of the situation and move forward. >> i think there was probably some animosity between boyfriends and husbands and husband probably might think the boyfriend had something to do with it and the boyfriend might think the husband had something to do it which is what we're faced with right now. >> reporter: sheriff hawthorne knows this family wants answers but his resources are stretched thin. two of the investigators, mind you, were flooded out of their homes. >> oh, boy, michelle, that sounds sinister. sounds like a story for 48 hours. children are missing their mother and it's a sad story. thank you very much. >>> here's a look a this morning's other headlines for you today. the san francisco chronicle reports wells fargo has uncovered additional fake bank accounts. the bank set a total of 3.5 million accounts may have been opened without customers' permission. that's up from the original estimate of 2.1 million. last year wells fargo paid $185 million i

after her divorce, there was a new man in her life, a jeweler, paul hargrave. >> you know when you first on cloud nine. friday morning, august 25th, is when she left the house. she said she had to pick up her kids before her ex- went to work. >> reporter: she never showed up. when the floodwaters started rising her uncle jeff walters called police that our main objective is to get her back ho home. >> reporter: they granted "48 hours" unprecedent access into their war room. as they tried to unravel the mystery of where is crystal. >> this is a case about lots of secrets, double lives on many people's parts. i have never seen anything like this before. >> reporter: investigators searched for crews by looking at those closest to crystal. >> some of the investigators involved in this would say, you know what? i think it's steve and some wald say i still can't get over jeff and i'm still looking at paul. >> reporter: everyone came in to the sheriff's department and was questioned. finally deputies got their first lead when crystal's black mercedes-benz was found flooded in a motel 6 parking

after a divorce, there was a new man in her life, a jeweller, paul hargrave. >> you know, when you firstud nine. friday morning, august 25th is when she left the house. she stated she had to pick up her kids before her ex went to work. >> reporter: but she never showed up. with floodwaters rising, her worried uncle, jeff waters, called 911. >> sheriff's office. >> my niece. >> okay, your niece. >> no one can get hold of her. >> our main objective is just to get crystal back home. >> we're just going to get it started, y'all. >> reporter: chambers county sheriff brian hawthorne and district attorney cheryl leak granted "48 hours" unprecedented access into their war room. >> in interviewing steven, he's denying knowing paul existed until two days ago. >> reporter: as they tried to unravel the mystery of where was crystal. >> this is a case about lots of secrets, double lives on many people's parts. i've never seen anything like this before. >> reporter: investigators searched for clues by looking at those closest to crystal. >> some of the investigators that were involved in this would say

according to her boyfriend, paul hargrave, this home security video shows her the next morning headingse and getting into her car on her way to pick up her kids from her ex-husband who lives about 20 minutes away. >> she did send me some text messages basically that the roads were clear, of what to do in preparation of the storm. >> reporter: hargrave showed us his last text message exchange. with mcdowell. her last text message to hargrave was, and you are so sweet. the 38-year-old's black mercedes was found about 13 miles away from hargrave's home in this flooded motel 6 parking lot three days later. mcdowell is a successful houston area real estate agent and her youtube page containing videos of her home listings. hargrave said she had been fighting with her ex-husband in the days before her disappearance. >> she wouldn't just get up and leave her kids. she wouldn't. she wouldn't do that so i think something is horribly wrong. >> i think there was probably some animosity between boyfriends and husbands and the husband probably might think the boyfriend had something to do with it an

. >> reporter: crystal started dating paul hargrave just three weeks before her death. day she went missing she was heading to pick up her children at her ex-husband's home. >> she did make it to and see her kids that particular day. >> reporter: three days later the 37-year-old's black mercedes was found in this flooded parking lot and over a week later her body was found in a wooded area nearby. steven mcdowell is now charged with first degree murder. but police haven't yet revealed a possible motive. >> there had been some tension and stress and there have been some, you know potential disagreements. >> i had my suspicions from day one. i can't say that i was honestly that surprised given the arguments they had the week prior of her missing. >> reporter: the mcdowells shared custody of their children after finalizing their divorce in june but mcdowell was still living with her ex-husband while her home was being remodeled. >> a lot of that was so she had access to the children. the children were primarily staying with steve. >> reporter: and this isn't the couple's f

paul hannafin. >> kevin james hannaford, sr. >> michael lawrence hannan. >> dana rey hannon. [bell rings] >> christine lee hanson. >> peter burton hanson. >> sue kim hanson. >> vassilios g. haramis. >> james a. haran. >> gerald francis hardacre. >> jeffrey pike hardy. >> t.j. hargraveiel edward harlin. >> frances haros. >> harvey l. harrell. >> stephen g. harrell. >> melissa harrington-hughes. >> aisha ann harris. >> stewart d. harris. >> john patrick hart. >> eric hartono. >> john clinton hartz. >> emeric harvey. peter paul hashem. >> thomas theodore haskell, jr. timothy shawn haskell. >> joseph john hasson iii. >> leonard w. hatton, jr. >> terence s. hatton. >> michael helmut haub. timothy aaron haviland. >> donald g. havlish, jr. >> anthony maurice hawkins. >> nobuhiro hayatsu. >> james edward hayden. robert jay hayes >> philip t. hayes. w. ward haynes. scott jordan hazelcorn. >> michael k. healey. >> roberta b. heber. >> charles francis xavier heeran. >> john f. heffernan. >> michele m. heidenberger. >> sheila m.s. hein. >> h. joseph heller, jr. >> joann l. heltibridle. >> ronald john hemenway. >> mark f. hemschoot. >> ronnie lee henderson. >> brian hennessey. >> edward r. hennessy, jr. >> michelle marie henrique. >> joseph patrick henry. [bell ringing] >> will

paul, you always will be our wind beneath our wings. >> peter burton hanson >> sue kim hanson >> vassilios g. haramis >> james a. haran >> gerald francis hardacre >> jeffrey pike hardy >> timothy john hargrave >> firefighter daniel edward harlin >> frances haros >> harvey l. harrell >> stephen g. harrell >> melissa marie harrington >> aisha anne harris [ bell ringing ] >> stewart dennis harris >> john patrick hart >> eric hartono >> john clinton hartz >> emeric harvey >> and my son paul robert. you are the wind beneath our wings. >> and my father, engine company 201. there isn't a day that doesn't go by where i don't think about you. you're an amazing, lovable person inside and out. i know you're up there in heaven looking down on mom and the three of us. i hope you're so proud of the job that your amazing wife has done with us. i hope you are proud of the man i'm becoming. i'm doing my best to make sure mom is safe. god bless the soldiers who defend our country, and god bless america. [ applause ] >> peter paul hashem >> timothy haskell >> thomas theodore haskell jr. >> joseph john hasson iii >> leonard w. hatton >> terence s. hatton >> michael helmut haub >> timothy aaron haviland >> dona

paul hannafin kevin james hannaford, sr. michael lawrence hannan dana rey hannon christine lee hanson peter burton hanson sue kim hanson vassilios g. haramis james a. haran gerald francis hardacre jeffrey pike hardy t.j. hargraveances haros harvey l. harrell stephen g. harrell melissa harringtohughes -- melissa harringtonhughes aisha ann harris stewart d. harris john patrick hart eric hartono john clinton hartz emeric harvey >> and my uncle, norman scott. i am 15 years and three months old, so i only knew you for three months. i feel like i have known you for ever. i love hearing about you from stories from my family. i'm sorry i never got to see you smile, laugh and, take your chocolate chip cookies with nuts. i'm proud to call you my uncle and we will love you forever. >> and my uncle, firefighter patrick dennis byrne. we love and miss you every day. you will always be our ultimate man. [applause] >> peter paul hashem thomas theodore haskell, jr. timothy shawn haskell joseph john hasson iii leonard w. hatton, jr. terence s. hatton michael helmut haub timothy aaron haviland donald g. havlish, jr. anthony maurice hawkins nobuhiro hayatsu james edward hayden robert jay hayes philip t. hayes, ret. w. ward haynes

hargrave who we continue to miss and love every day. the world is a lesser place without you. maria behr max dray bilky. yelena belilovsky nina patrice bell debbie s. bellows. stephen elliot belson paul michael benedetti denise lenore benedetto ryan craig bennet. eric l. bennet. oliver bennet. margaret l. benson dominick j. berardi james patrick berger steven howard berger john p. bergin alvin bergsohn daniel d. bergstein graham andrew gregory. michael j. berkeley donna m. bernaerts. david w. bernard. [bell ringing ] . >> a blessing for our brothers and sisters. and families. their friends and their loved ones. this is "i'll see you in my dreams." ♪ the road is long ♪ and seeming without end ♪ the days go on ♪ and i'll remember you, my friend. ♪ and though you're gone ♪ in my heart, you're there it seems ♪ i'll see you in my dreams ♪ i got the old guitar ♪ there by my bed ♪ all your favorite records ♪ and all the books that you read ♪ and though my soul feels like it's been split forever ♪ i'll see you in my dreams ♪ i'll see you in my dreams ♪ when the summers come to an end ♪ i'll see you in my dreams ♪ we'll meet and live and love again ♪ i'll see you in my dreams ♪ around the riv

paul hannafin >> kevin james hannaford, sr. >> michael lawrence hannan >> dana rey hannon >> christine lee hanson >> peter burton hanson >> sue kim hanson >> vassilios g. haramis >> james a. haran >> gerald francis hardacre jeffrey pike hardy >> timothy john hargrave> daniel edward harlin >> frances haros >> harvey l. harrell >> stephen g. harrell >> melissa harrington-hughes >> aisha ann harris >> stewart d. harris >> john patrick hart >> eric hartono >> john clinton hartz >> emeric harvey >> in my cousin, david rosenbaum . it has been 25 years since you have passed and since you were ripped from our hearts. the other cousin in the corner reading his books. i never thought the world could have gotten worse and yet here we are today. the world truly does get worse without our angels. you are with your whole family now and we miss you terribly. >> and my cousin gregory. it has been 21 years since you haven't gone. the family thinks about you constantly and we miss you. i share your story as a teacher to the students each year and how kind you are. we must continue to teach about this day and the heroism and the patriotism's country had after it so the state will never be forgotten. [applause] >> peter paul hashem >> peter paul hashem thomas theodor

paul hannafin. >> kevin james hannaford. >> michael lawrence hannan. >> dana rey hannon. >> christine lee hanson. >> peter burton hanson. >> sue kim hanson. >> vassilios g haramis. >> james a haran. >> gerald francis hardacre. >> jeffrey pike hardy. >> timothy john hargrave>> daniel edward harlin. >> frances haros. >> harvey l harrell. >> stephen g harrell. >> melissa harrington-hughes. >> aisha ann harris. >> stewart d harris. >> john patrick hart. >> eric hartono. >> john clinton hartz. >> emeric harvey. and my aunt, who even though i missed the chance of meeting, inspires me to live up to her. you have brought our family together in so many ways and we wish you were here celebrating your life with us. i am so proud to call you my aunt and so proud to's have people say i remind you -- remind them of you from time to time. a real hero. i love you. >> i want to remember the sacrifices of all those for the rescue, recovery and rebuilding efforts. those who continue to fight their 9/11 illnesses every day, because of the work you did here at this hollowed ground, it is because of you that i am proud to be part of new york city fire, proud to be an american. captain hickey, we will never forget. the battle continues. >>peter paul hashem. >> thomas theodore

paul hannafin. >> kevin james hannaford, sr. >> michael lawrence hannan. >> dana rey hannon. >> christine lee hanson. >> peter burton hanson. >> sue kim hanson. >> vassilios g. haramis. >> james a. haran. >> gerald francis hardacre. >> jeffrey pike hardy. >> t.j. hargravearlin. >> frances haros. >> harvey l. harrell. >> stephen g. harrell. >> aisha ann harris. >> stewart d. harris. >> john patrick hart. >> eric hartono. >> john clinton hartz >> >> emeric harvey. >> ed my brother-in-law, your spirit lives on through jessica and her five beautiful granddaughters. may you rest in peace. until we meet again. we all love and miss you, pete. may god bless our country and all first responders. >> and to our sister, celeste victoria. celeste was a model. what a vivacious and dynamic personality. when she walked into a room, it lit up. she was intelligent, beautiful celeste attended nyu and graduated cum laude in journalism. as a woman of the media. she used that platform to advocate for women's rights and justice. for us left behind, her beautiful daughter jasmine, who graduated from duke university on a full academic scholarship. we will always miss and cherish the memories of our sister, celeste torres victoria. ♪ >> peter burton hanson >> michael helmut hau

hargrave who we continue to miss every day. the world is a lesser place without him. maria behr max j. bilky. yelena belilovsky nina patrice bell devi s. bellows. stephen elliot belson paulett oliver bennett margaret l. benson dominick j. berardi james patrick berger steven howard berger john p. bergin alvin bergsohn daniel david bergstein graham andrew berkeley. michael j. berkeley donna m. bernaerts david w. bernard. [ bell tolls ] >> may god bless our fallen brothers and sisters, their families, their friends and their loved ones. this is "i'll see you in my dreams." ♪ the road is long ♪ ♪ and seeming without end ♪ ♪ the days go on ♪ ♪ but i'll remember you my friend ♪ ♪ and though you're gone and my heart's been emptied it seems i'll see you in my dreams ♪ ♪ i got the old guitar here by my bed ♪ ♪ all your favorite records and all the books that you read ♪ ♪ and though my soul feels like it's been split at the seams, i'll see you in my dreams ♪ ♪ i'll see you in my dreams ♪ ♪ when all our summers have come to an end i'll see you in my dreams ♪ ♪ we'll meet and live and laugh again ♪ ♪ i'll see you in my dreams ♪ ♪ yeah up around the river bend for death is not the en