susan hogan, news4. >>> breaking news on the roads, a big backup on the innerloop of the beltway. parkway chopper just got over it. we'll talk about that coming up. >>> also ahead, house speaker talks to nbc about why he won't run for the presidential nomination as he >>> customer at a car wash in texas stayed cool and calm after a vacuum cleaner burst into flames. look at this, the video shows the vacuum going up in flames while being used at a car wash that dallas. the man calmly walks away and comes back with the hose and just puts the flames out. apparently, he forgot the car wash owner thinks the fire may have been caused by the customer trying to vacuum up spilled gas. >> using anything electronic around a gas station gives me cause for concern. >> and gas prices are low, you don't need to vacuum it back up like that. that's a little on the dangerous side. for us this morning, the biggest danger you face say shock to the system about how much colder it is. minus 31. not minus 31 degrees. but 31 degrees colder than yesterday. you'll need the coat. sungla sunglasses, temperatu

susan hogan, news4. >>> doug's here with the weather. just like you said, they got the game in. there was a delay in there. but it did work out. >> thank goodness. >> yeah. it's cold tonight, though. >> yes. and if you have plans this son has practice on thursday. windchills in the 30s. soccer practices have started now so a lot of us are supposed to be outdoors and it's supposed to feel like spring. it's feeling like winter. the rain moved in early today and we saw more showers and thunderstorms in the city. right around 5:00 outside of the studios here in the northwest. you can see the wind blowing that flag around and rain coming down. we even had a severe thunderstorm warning. now, much nicer. across our region. 51 degrees. winds out of the northwest at 10 miles per hour. 43 in martinsburg. it's going to be a chilly morning and not as cold as it was a couple of mornings, down to the south. it will move in in southern portions and just light rain. it's all part of the same system that is rotating. look at this storm. this is why i love weather. look at this big area of low pr

this consumer reporter susan hogan went to find out why and what you should know about your car. >>> little girl saves her dad's life. what her mom taught her as a 3-year-old that stuck with her my school reunion's coming fast. uld be a blast. will they be looking at my hair? won't be the same without you bro. ♪ when it's go, the new choice privileges gets you there faster. and now, stay two times and you can earn a free night. book now at choicehotels.com >>> welcome back to news4 this week. imagine driving along when your car's sunroof suddenly shatters. it happened to one local family and as ore consumer reporter discovered, they're not alone. >> it happens in a split second, drivers describe the terrifying moment their sunroof shattered. >> we were just running some saturday errands. >> angela didn't get far on loudon sun sun a and the glass just came down on to my husband who was dr even tookh her phone after her husband pulled over. >> we didn't know what happened. >> she said she and her daughter were sitting in the back when the glass

my colleague susan hogan is going to have the responses and the broader impacts for those of you ahead at 5:45. wendy? >> all right, david culver. >>> an in virginia with a driver pulling out a gun. this was in the busy neighborhood of arlington. jeffrey volan said he pulled out a gun because another vehicle was pulling him too closely. he's charged with brandishing a firearm near a school. >>> a little boy who was hit while riding his bike over the weekend has died. 10-year-old james maple died yesterday. he was with his mother and two friends when a car hit him. it happened sunday afternoon here along mcdaniel road in waldorf. maple was in a crosswalk at the time and did have a helmet on. police are looking into whether the driver may have been distracted. >> reporter: don't expect to see atlanta's hector olivera when the braves play the nats tonight. he was locked up here in ar the scene, a hotel room. the victim, a woman. the story, coming up. >>> and i'm chris lawrence following the candidates as they turn their focus to maryland. how some democrats and republicans are vying for l

susan hogan, news4. >>> well it's ahead of schedule and under budget. the project to fix the dome of the u.s. capitol is nearing an end. house speaker paul ryan gave nbc news an exclusive look at the renovations which are the first in more than 50 years. the cast iron dome was constructed just after the civil war. it's been beaten down by weather and age. the restoration project began since then crews have worked to restore the iron, replace the decorative ornaments and even repair the windows. they're now in the final stages of painting. that outside scaffolding will come down in july. and the scaffolding on the inside of the rotunda is expected to come down in august. >>> when you hear hacker you usually don't think it's a good thing. this past week 350 college students were challenged to hack through fire walls. it was all part of a coordinated effort between local companies and northern virginia community college. news4's david culver explains. >> reporter: armed with their laptops and determination, these college students share a common fascination

consumer reporter susan hogan is helping you understand your rights when it comes to car buying. >> it's right here in prince george's county. i'm tracy wilson. coming up on news 4, i'm going to take you for a tour of >>> a $110 million muslim center opened this week in prince george's county. it's the largest such facility in the western hemisphere. the massive complex is on good luck road. and bureau chief tracee wilkins got a tour just before that grand opening. ♪ >> it feels really good when you walk in. you seem to be transported to another world. ♪ >> reporter: the center is the la it's located in the predominant african-american and christian community in prince george's county. >> why not here? >> reporter: our tour guide, sharif, lives just down the road. >> they spared no expense putting this together. you probably didn't know all this was over here. >> reporter: the center goes three stories underground and includes an indoor pool, basketball court, fitness center, and then there's the incredible beauty of what's above ground. >> we have a mosque. we have a fellowship hall whi

this consumer reporter susan hogan went to find out why and what you should know about your car. >>> little girl saves her dad's life. what her mom taught her as a 3-year-old that stuck with her wall street. the nra. they're powerful. they usually get their way. but not with democrat donna edwards. she won't take cash from wall street banks. and when washington insiders wrote a loophole to let the nra spend dark money to kill gun safety laws, donna edwards said 'no' f our communities first. because to democrat donna edwards, the special interests aren't special. we are. women vote! is responsible for the content of this advertising. fios is not cable. we're wired differently. in the last 10 years our competitors have received a few awards. but we've received a few more, including jd power who ranked us highest in customer satisfaction for the third year in a row. only fios has the fastest internet on the most awarded network. now get super-fast 100 meg internet tv and phone for just $69.99 per month, onli

consumer reporter susan hogan joins us "first at 4."i>but sierra club chooses jamie raskin for congress they all talk about climate change. because only raskin wrote laws to reduce our carbon footprint and is leading the fight against fracking in maryland. raskin: i'm jamie raskin, and i approve this message. >>> you're watching news4 at 4:00. >> all hands on deck. that's what lawmakers say it's going to take to reduce the number of uncompleted vehicle recalls. >> yeah. a house subcommittee held a hearing today on capitol hill. consumer reporter susan hogan joins us with more about what she learned today. >> that's right. well, the issue of uncompleted recalls got a lot of today. as you may remember, a 17-year-old texas girl was killed last month when her recalled takata air bag inflater ruptured. her car had been recalled but never fixed. right after her death, the government said its website where you can check to see if you have an open recall spiked from 50,000 to 175,000 c

. >> consumer reporter susan hogan has details of a lawsuit against george washington university. it's a story that's first on news4. >> reporter: george washington university prides itself as one of the nation's first major universities to launch online programs. but the lawsuit against school claims students didn't get what they paid for. george washington university is a private university with a renowned reputation, and like many colleges, offers online programs. >> i didn't have the time or financial means to take off of work to attend graduate school full time. >> reporter: that's why brice bradford, a consultant to the u.s. marshal's service enrolled on the online masters program in security and safety leadership. >> i was interested in learning more about national security, homeland defense, cyber security. >> reporter: but when bradford and other students who included high-ranking police and military officers started taking the online program -- >> first impression for all of us was, wait a minute, where is the instructor? >> reporter: they were incredibly disappointed. n

. >> susan hogan is here to explain who you the government wants to change that. >> $30 billion was spent on vet care supplies and medicine according to the american pet products association just last year alone. the expenses can easily bust our budgets. that issue landed on capitol hill today. a contentious debate over affordable pet medications. whether the federal government should pass legislation to lower the cost of pet prescriptions, a proposed measure would require veterinarian their prescription so they can shop around. the policy could increase competition. >> access to affordable medications is a huge part of taking good care of your pet. i think if more consumers have those conversations with their veterinarians, i think that those conversations will ultimately start to effect the marketplace. >> now the ftc was manufacturers' exclusive distribution policy limits medications to specific pets. manufacturers and vets are concerned the legislation would cut into vets' profits and force them to actually raise their prices on medication. >> has anyone ever had to pay surgery on the

susan hogan is joining us with some developing details. >> i do. that word trillion i capitalized because it is incredible to think of that. a recent survey actually shows there is a huge disconnect between the two, but now the federal government is helping to bridge that gap. the consu bureau along with the department of education and treasury announced a new initiative called payback playbook. it is designed to help borrowers understand their options and exercise their right to a student loan payment they can actually afford. >> i know a lot of people that have graduated are still paying them off. they graduated ten years ago and they're still paying them off. >> payback playbook will have information about a new set of repayment rights. for example, borrowers have a right to receive personalized information about a payment plan. when borrowers fall behind, they should be able to depend on well-trained staff to reach out. federal officials are asking the public on how to make this payback playbook more informative. go to our search student loan d

. >> susan hogan has been following this story for you and has the latest. >> today really served aseadline for volkswagen. the automaker and the u.s. government reached a deal. the owners will have the option to either sell back the vehicles to the company or get them repaired at volkswagen's expense. drivers who leased the vehicles would be able to give them back. the effected models are two liter four cylinder diesel engines dating bae inine ining . they will have to set aside other money to promote green technology. regardless of what choose, the deal will also give them substantial compensation that could amount to thousands of dollars. today's agreement by the way does not settle lawsuits by state and local governments, which are seeking billions of dollars from the automaker. it is a substantial amount for these consumers. >> thank you, susan. >>> a mandatory evacuation order in southeast texas. right now the colorado river is rising putting homes and residents at risk. it is forcing a lot of people into local shelters. one resident says it's the worst flooding he's seen in ye

not only floor mats, another pricey feature, but susan hogan explains at 4:00 what you don't get thatomises you. >>> tonight, students will walk out at a loudoun school. this walk out comes after a senior at the school took his own life. >> news4's david culver will be at that walk it will be on news4 later on today. prince williams police officers they're throwing out the first pitch at tomorrow's home opener at nationals park. the officers were injured in that tragic shooting in woodbridge where officer ashley guidon was killed. before the game, the nationals will hold a moment of silence for guindon. a way to honor their bravery. >> unfortunately there have been too many of those opportunities of late. >>> a dramatic police chase that turned to a rescue, why that officer is being called a hero. >>> also pressure to reconsider a name change at george mason university. the people now trying to stop and honor supreme court justice scalia. >>> as you look live at union station, it's not going to help as you step storm team 4 meteorologist chuck >>> right now -- you're probably digging

. >> susan hogan has the latest on mitsubishi's mileage investigation. >> we have a lot more information for you. as we told you last week, mitsubishi admitted it lied about how much fuel mileage hundreds of thousands of its vehicles actually get. after employees made the mileage look better. today mitsubishi's president said the company's investigation found mileage on vehicles had been tampered with dating back to 1991. he went on to say as the probe continues, more irregularities might be found. and with so much unknown, it's not sure what action the company will actually take. the inaccurate mile test includes more than 500,000 vehicles. mitsubishi motors had promi massive scandal 15 years ago after covering up auto defects then. >> thank you, susan. >>> for eight years he was the nation's third in command. the new setback involving a former speaker of the house. >>> and for weeks hundreds of you couldn't stop watching the national arboretum eagle cam waiting for d.c.'s newest >>> we continue to track the chance for showers and thunderstorms. again, not expecting a lot. not expecting

susan hogan joins us now with the details. >> a trillion dollars in debt, it is crazy, this number. by the end of march last month, nearly 8 million americans had failed to make a monthly payment on their student loans. today, a new initiative was announced called the payback playbook. now, it will let borrowers know what their rights are in terms of everything from defaulting to personalizing their loan repayment options. it's just another step to prevent another debt bubble from bursting. >> it's having an effect live our lives because we're overwhelmed with this debt right out of school. >> the student aid bill of rights that president obama signed a year ago let students pay less when they earned less and pay more as they earned more. 70% of those in default didn't even know about that. the payback playbook will define the terms going forward. to see a draft, go to our nbc washington app and search student loan debt. they're asking for feedback from the public. > >>> high school seniors have a lot of important decisions to make about their future. >> take a look. twins got into

let's go straight to consumer reporter susan hogan who has more on the case. susan. >> that's right. former students of george walk university are a part of a lute just filed against the institution. the private school prides itself as one of the nation's first major universitys to launch online programs. but, the lawsuit against the school claims graduate students did not get what they paid for once enrolled in gw's online master's program in security and safety leadership. the complaints say it's fraudulent misrepresentation. students say the program lacked instruction and online tools. >> a lot of us have multiple degrees. i had multiple college degrees. i wasn't look diplo diploma. i wanted to learn what they advertised. >> students a part of the lawsuit say they each paid nearly $30,000 for the online program. gw would fought respond to specific allegations at this point due to federal privies laws. it said overall, the program has been successful for many of its students. now, tonight at 11:00, a closer look at what the grad students say they actually pai

consumer reporter susan hogan is here now with the new numbers that show the impact of credit counselors susan? >> we all know about debt, right? this is really interesting. if you are buried in debt or know someone who is, listen up to this. according to new research released today, it shows people who got credit counseling from a seeing improvement in their finances, get this, in just three months. now ohio state university conducted the study. it looked at the national foundation for credit counseling's program called sharpen your financial focus. the study compared 6,000 consumers who received credit counselling to 6,000 of those who did not. now the study found people who received help showed significant improvement in reducing debt. they had better money management and improved financial confidence compared to those who did not receive the counseling. now the nonprofit plans to expand its program with an e-coaching feature it would help clients stay on track to meet their financial goal throughs direct emails and texts. of course you can learn more about the national foundation for

susan hogan, news 4. >>> and in decision 2016, we are just one puig away now from the new york primariestracie potts joins us now live from capitol hill with more on what we can expect. tracie, good morning. >> reporter: expect complaining from donald trump as we've heard about whether or not the system is rigged as he put it. we looked into it, he's now got 45% of delegatedelegates, only the popular vote and he's not the only one concerned about the outcome of some of these states. ted cruz now also saying that the voting that happened within the party in michigan over the weekend, he accuses the trump conta campaign and kasich of colluding to squeeze his people out of key committees at that con strengve that will decide the rules on how they proceed. mean time to the democrats, hillary clinton is talking gun control, something that really hits at the heart of a lot of people especially in t criticizing bernie sanders for trying to shield gun manufacturers from liability. meantime he's upstate in buffalo talking about jobs and trade and the fact take clinton voted for trade deals that h

i'll >>> i'm consumer reporter susan hogan at the live desk. the nation's highway saeflt watch dog says there are about 85 million takata air bag inflaters that have not been recalled. that means there are vehicles on the road right now that potentially have those defective air bags. takata's inflaters can explode with so much force shrapnel can propel into drivers and passengers. all the inflaters would have to be recalled if takata cannot prove they are safe. this latest number is in addition to the 29 million inflaters already slated for replacement. a recall this massive can take years to complete and cost approximate takata millions of dollars. >>> william and kate's tour of india is taking an adventurous turn. they went on a wildlife safari in a remote part of the country. >> oh, to travel without children. i can empathize. as keir simmons reports, one of their goals is to help endangered animals. >> reporter: the duke and for a close encounter with india's rhinos. or as close as you'd want to get. last night they were welcomed with danci

or consumer reporter susan hogan explains what the auto industry plans to do to correct this ongoingroblem. >>> there are plans to build a mosque on this site in culpeper county but they are on hold. why ifor all the wrong reasons.gical you may be muddling through allergies. try zyrtec® for powerful allergy relief. and zyrtec® is different than claritin®. because it starts working faster on the first day you take it. try zyrtec®. muddle no more®. >>> i'm chris lawrence at the live desk. back to our breaking news on the beltway. right now a maryland state trooper is in baltimore shock trauma center critically injured in a crash on the outer looped. it happened near annapolis road in lanham. the northbound lanes of the outer loop are still closed. the trooper had pulled his car onto the shoulder investigating a crash. that's when another vehicle slammed into his patrol car and trapped him inside. police had to shut down the highway so a medevac helicopter could land. the trooper works out of college park barracks. th

consumer reporter susan hogan joins us now from our newsroom with what you need to know before you panic susan? >> that's right, wendy. we have been warning you about tax refund fraud, so no wonder why you might be a little worried if you still have not received your refund. so here is the deal. when the irs processes your tax return and approves your refund, it will give you a personalized refund date. now, even though the irs issues most refunds in less than 21 days after it receives your tax return, it is possible your tax return may require additional review and take a little longer. you can check the status of your refund within 24 hours after the irs receives your e-filed tax return or four weeks after mailing your paper it has been more than 21 days since you filed and more than six weeks since you mailed your tax return. now, to check the status of your churn and your refund as well, just log on to the nbc washington app and search where's my refund. wendy? >> thanks, susan. >>> well, when you eat, you need to thank a bee because bees play an incredible role in producing about a

you have got until monday to file the returns, and news4 consumer reporter susan hogan is here with someminute tips to get you through april 18th. >> that's right. bottom line, there is no lack of tax help out there for you. the irs says help is literally at your fingertips. clock access to information. here are four last-minute tax tips to get you going. use the irs free file tool. you can prepare and e fail yoil federal taxes for free. pay your taxes online. electronic payments are a vent and safe way to pay your taxes. the irs direct pay tool is the fastest and easiest way to pay the tax you owe. use the online payment agreement. if you cannot pay all of your taxes in full, you can apply for an installment agreement. figure your withholding so next year filing your taxes is a little less painful. use the irs withholding calculator to avoid having too much or too little income tax withheld in your pay. we have all of this information for you right now including links to help you get through this. it's all in our nbc washington app. just search tax tips. >>> thank you. two fairfax count

consumer reporter susan hogan clears up the confusion and gets results. >>> helping people before tragedy strikes, how one local group is working to halt the rise in domestic violence one family at a time. greatest college basketball games in the history of march madness. villanueva stuns north carolina with a buzzer-beating shot by a young man with some very close ties to our area. news4's carol maloney is in the news room with the story of villanueva's chris jenkins. what a star. >> it was an amazing moment. chris jenkins is a name no one will soon forget. one of the most legendary shots in the history of the ncaa tournament. and he honed that shot growing up in this area. the heroics of the modern day and gonzaga grad lifting the entire community. jenkins' high school coach from gonzaga steve turner said he's seen him hit shots like this many times before. but to do this on this stage made the local coach jump for joy and have tears of joy for his former player. >> i just feel like i'm on a high. almost as if i was the person that took the shot. just happy. i mean just -- i know the th

consumer reporter susan hogan is here with a new way to knoll what you're getting before you sign up. >> we're all familiar with nutrition labels on food products, right? now we could soon see those similar labels from internet service providers. broadband labels that you see right there will replace information on calories and fat with details on speed and commission unveiled the labels. they're created to make it easier for consumers to understand exactly what they're paying for with mobile and fixed service. >> it is designed to meet the transparency requirements of the open internet order and to be used at point of sale as well as online. >> now, the fcc says the labels are not mandatory but rather recommended to meet transparency rule requirements. the fcc receives more than 2,000 complaints each year about surprise fees associated with consumers' internet service bills. back to you. >> thanks, susan. >>> we're following a developing story. a scary scene. a car blows up in a maryland transit agency lot. we have new details about the incident that brought in bomb-sniffing dogs. >>

consumer reporter susan hogan is watching the story closely and will have an update on today's hearing first at 4:00. >> thanks, erika. >>> metro is in the hot seat after a bus hit a woman in arlington last month. the woman just filed a $25 million lawsuit, accusing the driver of being negligent. she claims she was in the crosswalk with a walk sign when the bus hit her. her attorney says she got a concussion and broken arm from that incident. >>> well, do you have plans for summer vacation? new numbers this morning may make you think twice about flying and drive instead. >>> plus, get ready to rock the red. slapshot isere in our h in annapolis, she battled republicans joseline peña-melnyk for congress... yes! and the nra to pass the toughest gun safety legislation in the country. i'll take on the tough fights to expand social security and keep the doors open to planned parenthood. my mom is so tough she's willing to fight anyone who's going to pay him more than us for doing the same job. i'm joseline peña-melnyk, and i approve this message. ♪ ♪ ♪ don't you just love it ♪ ♪ >>> a heartb

. >> consumer reporter susan hogan is in the newsroom with developing details. >> medstar health justnnounced 90% of their systems are finally back online. its three main clinical information systems supporting patient care, it's inpatient and outpatient electronic health records, and its registration and scheduling system are now all functioning. numerous other systems are also back online. medstar is one of the biggest hospital systems in the d.c. area. as you may remember prices leaving patients unable to book appointments and staff locked out of their e-mail accounts. medstar tells news4 there is no evidence so far that patient information was ever promised and cyber security experts continue their investigation into the hacking. back to you. >> all right. thanks, susan. >>> right now all eyes are on the weekend and storm team4 says buckle up, it could be a bumpy one. >> rain, wind, even snow. hard to believe but we could see all four seasons over the next four days. lauryn ricketts is in the storm center. she's been tracking the radar. lauryn, let's start with the rain. is that w

. >> consumer reporter susan hogan is here with which ones rank the best and the worst. >> that's right. this is really the time for customers to be able to vent about their airlines, and this year's airline quality rating report found overall airline pe year, but it shows customers in general aren't happy and they're letting their airlines know it. virgin airlines claimed the top spot for the fourth year in a row. the report looked at on-time performance, baggage handling, being bumped from a flight, and customer complaints, and there are a lot. in fact, complaints overall went up almost 35% from last year. >> airlines are doing fairly decent. 80% on time for a system like this is pretty good, but they're still not happy as customers. so hopefully the industry and the flying public takes something away and says, good, i'm glad i complained. maybe they will do something about this. >> well, that's right. alaska airlines had the fewest number of complaints. spirit airlines had the highest. in a statement spirit says the vast majority of complaints come from the first-time spirit flyer wh

i'll >>> i'm consumer reporter susan hogan at the live desk.

consumer reporter susan hogan joins us "first at 4." but sierra club chooses jamie raskin for congress they all talk about climate change. because only raskin wrote laws to reduce our carbon footprint and is leading the fight against fracking in maryland. raskin: i'm jamie raskin, and i approve this message.