plus, fallout for united airlines. people around the world outraged by this. >> come on. >> my god. what are you doing? >> come on. >> no, this is -- oh, my god. look at what you did to him. >> united ceo finally apologizing but it's not over yet. the family of the man dragged off that plan says he's being treated at a chicago hospital. let's get right to our breaking news first though on the trump administration charges of improper surveillance by the obama administration. we're learning more about the claims of house intelligence committee chairman nunes improperly requested the identities of americans appearing in intelligence reports. here is what congressman nunes said previously. >> there's some information in those documents that concern me and the reports that i read that i don't think belong there. it would make me uncomfortable. >> some of it it bothered me enough that i went over to the white house because i think the president needs to see these reports for himself. >> i was concerned about americans identities being either not masked properly or being unmasked in intelli

united airlines stock lost $250 million in market value just today. his is really a global problem for united there's been a lot of outrage on china's version of twitter after seeing dr. dow who's vietnamese being dragged off the plane. their pr cleanup needs to go beyond just the united states. >> now our legal analyst paul callan, former prosecutor, it is shocking, you see dr. dow at one point running through the aisle. >> i have to go home. i have to go home. >> saying i have to go home. he's got a bloody face as he does this. you hear him screaming, he says just kill me with that bloody face. how does this play in a court case? >> lawsuits are about two things, what are the damages to the person who was hurt and who are you suing? and here the damages did not look enormous, although he is still in the hospital sand maybe it's triggered another heart attack, so it could be a catastrophic injury, but the target here, united airlines, this is a public relations disaster for them. they, just today they were going between 250 million and 500 million in

united airlines, the police, enough to go zblarnd obviously united airlines asked the chicago airportolice to eject this person. it's their airline policy to involuntarily pull someone off the airplane. i don't think the chicago airport police should have cooperated in the way they did. but this was driven by the fact united airlines and other airlines involuntarily ask people to involuntarily get off of airplanes after they are boarded and as i'm saying, don, that should not be allowed to happen. i mean the airline should say to the passengers here's what we'll offer if someone doesn't want to take it they should offer more. >> right. >> apparently there's an overall cap on what you can give when you eject someone but no cap on what you can offer. we should look at all of those things. >> since you're there in new jersey govern chris christie is there he's written a letter to secretary of transportation asking for immediate suspension of this over booking authority. do you support that. do you think airlines will ever consider over selling tickets given this incident? >> well i think

for united airlines, it‘s a communications catastrophe. anging tone. tonight, chief executive 0scar munoz said: as if flying in america wasn‘t overcrowded and stressful enough, on top of all that it seems you can be dragged from your seat on an overbooked flight. now the federal transportation department is investigating whether united followed the rules on overbooking. for the long—suffering flying public, this is a new low. yeah, i thought it was pretty horrifying, you know. do you think airlines should be able to drag people off planes? no, no. not because they were overbooked, that's their issue, not the issue of the passengers who are already seated. tonight united insisted they did not remove doctor dao because the flight was oversold, rather it was to accommodate four crewmembers needing seats, a distinction which may be lost on many. performing together with a single united purpose... slick commercials couldn‘t stop united‘s shares closing down a little over 1% and the airline faces bumpy skies ahead as it tries to ride this one out

yes, for united airlines. no, i'mjoking. but he wasn't it? yes, for united airlines.l could have worked for them, given their pr. i did read tweets something this morning —— did retweet this morning. that old joke about holding your beer, let me have about holding your beer, let me have a go. the us is known for a few things. one of them is great customer service. things. one of them is great customer service. this is truly horrific, as described by the ceo of united airlines, oscar munoz. but belatedly, after he has been defending his staff. and, again, and other social media phenomenon. how quickly did that viral video spread with that unfortunate chinese—american man being dragged off the plane. vietnamese, actually. i only learnt that this morning. again, it is about smartphones being everywhere. you cannot hide. you cannot spin things when everybody cannot spin things when everybody can see from the footage. nobody can doctor this. there is a phrase that has come out of this. if you hear the words" involuntary deboarding", grab onto your armrests. pr, for any org

bumping. >> reporter: in the wake of a disturbing video showing the removal of a passenger from the united airlines flight yesterday dozens of people gathered in sfo to protest airline's treatment of passengers. >> never seen anything like it. >> reporter: 40,000 travelers a year are bumped because of over booking. >> best thing to do is cooperate, get off the plane and negotiate the best deal you can. >> reporter: that's right. you can negotiate. although it is better to negotiate before getting on the plane. listen for the announcement the airline is looking for volunteers. >> they have negotiating room to offer you, in the case of delta airlines, when they had all their cancellations some people were getting $2,000 or more for their flights. >> reporter: he helped organize yesterday's protest. he said it is not about the money, it st. about drag -- it is about dragging people off a plane. >> we are not luggage. >> the problems go beyond united airlines. and change needs come from the federal government. >> we choose the federal building because federal building is the whole passenger policy need

it is enough to make taylor stop flying united airlines. will you fly united anymore? >> no i don't think so. it rubbed me the wrong way. >> reporter: she flew united back to philly. >> after something that is so fresh i have all of my family concerned and they are texting me. >> reporter: passengers say the 69-year-old doctor and his wife voluntarily gave up their seats but changed their minds after he realized he had to work. the situation that followed has since gone viral. it lead christie to call for a suspension of airline booking saying this conduct is abusive and outrageous. the statements of united airlines displays their callo callousness towards the traveling public. nearly 2,000 u.s. senators and pennsylvania's bob casey are -- they want the department of transportation secretary and trump administration to take action. >> the trump administration is a statement to air travelers assuring them this is not going to be business as usual, and that this sort of behavior will not be tolerated. >> reporter: i asked the president of fliers rights.org what he could

on united airlines, you do what we say when we say and there won't be a problem. e a problem. but the incident is no joke for united and could cost the airline a lot more than the goodwill of its customers. shares opened down 3% on tuesday, and forecasters predict more turbulence ahead. jane 0'brien, bbc news, washington. the man suspected of carrying out last week's stockholm truck attack has told a court that he committed a terrorist crime. rakhmat akilov, an uzbek national, appeared in court for the first time today and confessed to driving a lorry into a department store in the swedish capital. four people died in friday's incident. the 39—year—old is the only suspect. the japanese electronics giant toshiba is warning that it may collapse after reporting losses of around £4 billion. the compa ny‘s financial update hasn't yet been signed off by its auditors. it means plans for a new nuclear power station in cumbria, which toshiba is supposed to build, are in serious doubt. almost 1000 care workers who look after the elderly and the vulnerable left theirjobs ever

(pam) it is going from bad to worse for united airlines. en reporting about the doctor, dragged off a united plane. now... a scorpion... stings a man on a united flight.(steve) what are the chances? but that's what one man says happened to him. grant lodes is here with his story. (grant) united airlines just can't catch a break. a scorpion...not this exact scorpion... fell out of an overhead bin and landed on a passenger. richard bell was flying with his wife from houston to calgary. he said the creature landed on his head and stung him. bell flicked the scorpion onto the floor, where a flight attendant covered it with a cup. when the flight landed, bell was taken to the hospital and told he would be fine. richard bell/passenger: "we were on the plane about an hour, having dinner, and -- then something fell on my head, so i grabbed it, and i was hanging on to it. and then i-- realized what it was. it was lucky that it hit my nail more than my skin i think so it kind of-- maybe my thumbnail saved me a little bit."(grant) united reached out ye

but the public needs to understand, technically though this is united airlines, it's a wholly separateirline is republic airlines. a different set of pilots with a different set of rules. jesse: is that a russian? that could be another whole scandal we could be looking into. gotta run. i love delta airlines. all right? still to come within "watters world" -- "watters world" heads to texas to drain the swamp one rat at a time. >> we have some great designs coming in. i think the wall is going to >> i think the wall is going to start very soon. we had almost 200 bidders to build the wall. we have great pricing coming in. i think the wall will start very soon. jesse: will you pick the design for the wall? >> i'll be have much involved. when it comes to design i'm good at that kind of stuff. building on time, on budget, that's what i do. jesse: that was from my interview with president trump last month where he says the what else ahead of schedule. but arizona democratic congressman is suing the department of homeland security to stop the construction of the wall because indangerred specie

we asked why and they said because we were in the wrong seats. >> reporter: united airlines got the do you happen costa rica this morning but he promises that is the last flight he will use using the airline. >>> in the bay area a man decided to explore san francisco's sewer system. he got lost and had to be rescued. around 9:00 a.m. this morning a police officer heard a man yelling in through a grate. he is not hurt. it is not clear how long he was in the tunnel. >>> lots of umbrellas on display for the last day of the northern california cherry blossom festival. this was the 50th year of the biggest celebration. 200,000 showed up every year for the arts, dancing, music and food. >>> the rain came in, sun came up, rain came down. not a heck of a lot. we will revisit the doppler to show you there are a few sprinkles tonight. vacaville, dickson. winters. snow up in the mountains. for now it is over for the bay area until 24 hours from now. midnight tomorrow night light showers. we will start out monday morning cloudy. later in the day a peak or two of sunshine. tomorrow night more rain.

it is a bad pr incident coming off yet another incident a few weeks ago for united airlines. ne travel, a regarding the pretty negatively these days. no one says that airline... flying on airlines is something that's great, it is viewed as one that can be taxing to the consumer. with regards to questions about how much this will impact united and how people purchase their tickets, flying is already quite expensive and generally customers will be looking for the best deals possible. it has been a big day for british fashion after vogue magazine said it appointed a ghanaian stylist as its new editor. it is the first time a majorfashion publication new editor. it is the first time a major fashion publication has appointed a male and a black person as editor. a first for vote in its 100 year history. earlier i spoke to the guardian newspaper editor and asked what she thought of the appointment. i think it is brilliant and it really is a big day. british folk has in the past been criticised for lack diversity. —— british vogue. for 12 years there wasn't a single solo black model st

a united airlines passenger caught in a travel nightmare. >> come on, come on. >> reporter: dr. y shaken as he's forcibly yanked out of his seat and then dragged down the aisle and off a united jet by law enforcement. after refusing to give up his seat. >> my god, look at what you did to him! >> reporter: the episode unleashing a pr crisis of epic proportions for united airlines. >> united airlines is in hot water tonight -- >> kicked off several passengers -- >> united better fasten its seat belt -- >> reporter: everyone asking, how could this have happened? >> it was a system failure. we have not provided our frontline supervisors and managers and individuals with the proper tools, policies, procedures, that allow them to use their common sense. >> reporter: united ceo oscar munoz sat down with me for an exclusive interview. what did you think when you saw that video of a man being dragged off of one of your planes? >> probably the word shame comes to mind. when i think about our business and our people, the first thing i think is important to say is to apologize to dr. dao, hi

what you did to him. >> reporter: witnesses say the flight crew was trying to free up seats for united airlines >> once they dragged the guy off, subsequently the united employees come on the plane. other passengers were just berating the employees saying you should be embarrassed to work for this company. >> reporter: united said the flight, quote, was overbooked. normally, when this occurs, passengers are asked to voluntarily give up their seat for compensation. the situation is resolved. however, this was not the case on sunday night's flight. united was forced into an involuntary deboarding situation. passenger rights advocate faults the airline for not offering more compensation. >> the maximum denied boarding which the government requires you to pay is $1350 in cash. they could have offered maximum. that would have taken care of the problem. >> reporter: it sparked outrage and tweets like this. united airlines is pleased to announce new seating on all domestic flights, in addition to united first and economy plus, we introduce fight club. the backlash prompted the ceo to respond tweeting,

. >>> the growing outrage following that united airlines fiasco. the new video this morning showing what happened before the incident. plus, a passenger on another overbooked united flight saying he was threatened with handcuffs. >>> and caught on camera, look at this. a truck plows through a storefront, but this was no accident. >>> we do say good morning on this busy wednesday. i'm kendis gibson. >> and i'm linsey davis in for diane macedo. we begin with those high-stakes talks getting under way in moscow this morning. secretary of state rex tillerson holding face-to-face meetings with russian officials amid a growing divide over syria. >>> and following a major fumble by white house press secretary sean spicer, he had to apologize for a comment about hitler and the holocaust. that sparked international criticism and calls for him to be fired. abc's maggie rulli has the latest from washington. >> reporter: the u.s. puts moscow on notice just as secretary of state rex tillerson is set to begin a tense day of meetings with russia's foreign minister.

paying customer literally dragged off a united airlines plane. >> no. >> hey, hey, come on, come on. >> come on. got to go. >> no this is -- oh, my god, look what you did to him. oh, my -- >> the latest on how united is facing this fall out tonight. so, renee, good evening. united airlines ceo called the passenger disruptive and beli bebeligerent. >> but since has sent a third message, and oscar munoz finally got his tone right but it took two days of videos and backlash before the airline made the direct apology to the passenger who was dragged off that over booked flight on sunday night and he says i deeply apologize to the customer forced to be

removal of fat passenger from that united airlines flight. deepestoffering apologies for what happened and said the airline would review its policies by the end of the month. let's look at the stock price. .nitially, a decline of 4.4% it did recover. he did apologize for having to re-accommodate passengers, but did call that passenger that was removed belligerent. well, that has been taken to task by experts. telling us it was probably the most tone than death response he had seen possibly ever, "it is as if they literally sat around and thought how can they make a bad situation worse/" you were too rated out of 10, a minus one. the other side of the story is how it is playing out in the negative way in the chinese market, backlash, potentially a boycott when it comes to chinese travelers. you saw an impact on the share price. howbig question is travelers and consumers change their behavior as a result of this pr incident. we are 30 minutes away from the open in singapore and taiwan. a little easing from that risk off session on wall street, b

oscar eunos, ceo of united airlines. "this is upsetting events to all of us here at united".ing as the poor bloke being dragged down the poor bloke being dragged down the aisle. i think they probably need to understand. there is an enquiry under way, probably by the department of transport, as to whether procedures were really followed. there are procedures that these sorts of things, including removing people from aircraft. it has to be some thing quite extreme for physical action. speaking of chief executives taking responsibility. they are being forced to let barclays and wells fargo. this story is bad news for the chief executive is particularly, wherein barclays' case their ceo is being taken to task and he will lose his bonus about this issue of whether or not he acted properly in the way that he tried to identify a whistleblower. and in the case of wells fargo, a former chief executive who didn't take tough enough action against some abuses that were taking place in the company. this is a good story in other ways. it shows that people are being held to account. in the

the viral video of a man being dragged off a united airlines ulight. =nited is now responding to the second time today. and making people even more upset. >> it's a beautiful day in oakland. the sun out rain has stopped why hasn't the cleanup started with the mudslide started up here where i'm standing wentdown hill slamming into four homes. that story coming up. >> i'm meteorologist jeff rain area but check this out a new storm system offshore i'll have details exactly when rain returns tuesday that's coming up at 5:20 tonight. >> at nbc bay area. thromeno hoowns itheakldhis >> first a river of mud slid into their homes. now home orange in the oakland hills don't know when the city will help dig out. the concern of rain in the forecast could blake. barry joins us liver in the neighborhoods. any updates on when anything will be done. >> well, let's go back to thursday. that's when the rain started coming down and then first in road aiken drive broke apart, broke away, gave way. leading to mudslide that roared down that hill, slamming into four homes. n

to over-book flights, until the review of united airlines incident has been completed. >> united airlines stock was hammered overnight and in early trading. it fell as much as 6%. you can see the initial drop on the screen. but the stock did recover most of the losses and ended down about 1%. >>> over all, the markets were mostly quiet ahead of the easter holiday. gains lie real estate companies were canceled out by declines in the tech sector. in the tech sector. >>> family went to demand answers after their 16-year-old daughter was shot and killed last month. she was shot by fremont detectives on march 14. the detectives were in hayward in an unmarked car, staking out people wanted in connection with a number of armed robberies. alana was a passenger in the car. police say she was shot when the driver rammed his car into the police vehicle. she was pregnant, in her first trimester. [ inaudible ] >> i want the driver to be held accountable. >> police have not been forthcoming about the event, they say. the family is asking for the release o

. >>> the united airlines video that had a lot of people talking, facing a pr nightmare, the united airlines has changed course and apologized to the passenger violently pulled from his seat so airline employees could fly. instead, that passenger is still in the hospital being treated for his injuries. tom costello has new video that shows what happened in the moments before the chaos. >> reporter: new video taken moments before sunday's altercation on a united airlines flight. >> no, i'm not going. >> we now know the passengers is 69-year-old dr. david dao of kentucky. the doctor and his wife at first accepted the offer of $800 to give up their seats but returned when they realized they wouldn't get home in time for work. >> a long time. >> reporter: moments later security not police officers dragged him out of his seat. >> my god. what are you doing? >> reporter: the video of dr. dao appearing unconscious and bloody went viral. in china a critical market for united airlines, social media exploded on concern that the doctor was singled out for being asian with calls for a united boycott. af

united airlines in a statement, said: that's what makes the world's leading airline flyer friendly.ed for its handling of the situation that some say clearly contrasts with its claim to fly the friendly skies. earlier, an anonymous passenger who was sitting next to the man ejected from the plane spoke to the bbc‘s phil williams. a guy that came from, i don't know who he was, some airport authority, was very calm about it, wasn't rude, wasn't even forceful. i think he was just there to intimidate and say "look, you need to come off", but he didn't use force. there was another officer that came on and then another man who you see in the video, the one with the hat and thejeans, he had a badge but it's probably helpful to say who you are as an authority figure before you start yanking people out of seats and he didn't do that. the guy who yanked him out of the seat, did he say anything to him before yanking him? "get off". that's it. very direct with his words. as soon as he got on, he wasn't cooperating with the two other authority figures, and as soon as he got on, he just said "get

the new united airlines motto trending. pense. >> when we say you fly, you fly. if not just [ bleep ]. >> reporter: the ceo of ute

new policies from united airlines. what the -- what the airline is doing about the fallout from a passenger dragged off of the plane. >> and big changes from the white house. the moves from the trump administration on taxes, healthcare and veteran's affairs. >> and we have traffic that is going to be busy. we have better news. we got word the richmond b.a.r.t. station reopened. things are moving back to normal quickly on b.a.r.t. and we'll tell you about that and the rest of the commute coming up. >> and cloudy skies, cool temps and drizzle might be taxiing on some of you, but we have sunshine and warmer temps on the way. the way. well it's a perfect nespresso hold on a second.orge. mmm. ♪ [mel torme sings "comin' home baby"] hey there. want a lift? ♪ where are we going? no don't tell me. let me guess. ♪ have a nice ride. ♪ how far would you go for coffee that's a cup above? i brought you nespresso. nespresso. what else? . >>> welcome back. this is a busy weekend. in washington, lawmakers have work to do to prevent a g

this morning united airlines coming out with their own report on what went wrong with the incident two weeks ago. >> just a little wrong? >> passenger forcibly removed from his seat. tha a for one i's business. >> not really. frequent dragging miles. united airlines says the failures included booking four seats for a crew on an already overbooked flight, not offering enough compensation and calling

united airlines under fire tonight. people all over the country, all over the world are stunned by that video. joining me now on the phone is one of the passengers of united airlines flight 3411, his name is john clausen. john, thank you so much for joining us. i appreciate it. how are you doing this evening? >> doing all right. i mean, sweas well as you can. >> this was just stunning. what did you think? >> i'm sorry? >> this is stunning. tell us what you saw. >> well, from the beginning when we got on board the flight and the united airlines representative came on and told us that we were stuck on the tarmac until four people volunteered to leave the flight, we knew it was -- it just ramped up really fast. and then when the police came on, two fully decked out police officers came on trying to convince him to leave then the third officer came on who actually you see in the video pulling him off, a plain clothes police officer. it was traumatic. no doubt about it. >> we could hear in the video -- you can see the blood

questioned. >>> for the first time we are hearing about the extent of the injuries suffered by that united airlines was dragged from his seat on sunday. the video has sparked national outrage and a pr crisis for the airline. now dr. david dao's attorneys told us their intention to file a lawsuit. >> reporter: good morning. dr. dao's attorneys say they plan to take legal action against both united airlines as well as the city as we get a very compelling description of dr. dao's injuries. >> oh my god. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened to him. >> reporter: his attorneys today said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: and he says he has no memory of running back on board the plane bloodied and distraught after bei

united. this was republic airlines. no. united airlines has completely taken responsibility. the ceo. oscar munoz. it was a gait agent who called the airline security. it was the entire thing on behalf of united airlines. it is all flagged. united airlines. there is not a lot of hair splitting here when both the airport authority and the airline have accepted responsibility. so now you may ask, if they're going to sue united airlines and the airport authority, or the city, which is as the attorney said, highly likely, how much money are we talking about? what could dr. are dao get? i've been talking on aviation attorneys. today when they started detailing out the extent of his injuries, then you started seeing the dollar signs going higher. and i heard one aviation expert say, i think we may be now talking about well north of $10 million. >> and then again i'm sure he would trade any amount of money to take back that entire incident. >> yeah. >> phil, there was a lot of talk about changing the culture. this is from dao's lawyer, thom thomas. >> i would say there is a culture

united airlines in a statement, said: that's what makes the world's leading airline flyer friendly.icised for its handling of the situation that some say clearly contrasts with its claim to fly the friendly skies. earlier i spoke to gary leff, author of viewfromthewing.com — an aviation blog. he gave more details into what happened. here we had a full flight where the airline realised they needed to take some crew and send them to louisville to fly the next morning so they had people that were going to work on another plane, that if they didn't have the crew there, that plane would be delayed or cancelled. so all of a sudden they had four more people that needed to be accommodated on this aircraft and there were seats are they began by asking if there were any volunteers who would take compensation, a hotel night and a flight the next day. they offered 400, they offered 800. there were no takers. finally, they said, ok, we have four more people that seats, we need to take some people off the aircraft and they have a procedure for that. it appears that they followed it but one of the

ahead, united airlines explanation adding to the outrage. passenger removed from an overbooked flight, and what happens now. lder people when they actually did start saving. this gap between when we should start saving and when we actually do is one of the reasons why too many of us aren't prepared for retirement. just start as early as you can. it's going to pay off in the future. if we all start saving a little more today, we'll all be better prepared tomorrow. prudential. bring your challenges. we're on the move. hey rick, all good? oh yeah, we're good. we're good. terminix. defenders of home. actually making your body feel better... that's exactly what tommie copper does for people everywhere. they call it "wearable wellness," and tommie copper has infused it into everything they do. why not experience the difference tommie copper can make in your life? go to tommiecopper.com, enter your e-mail to become part of the tommie copper community, and get 15% off your entire order, plus free shipping. life hurts, feel better. >>> tonight the wh

but what about for the asian travel and using united airlines as a gateway to north america? of legacy carriers. singapore airlines, cathay pacific, china airlines in the middle east. they have a lot of airline options. they can fly next year on singapore airlines direct to the us. they can use emirates, qatar through dubai and doha. 0therwise they can use european carriers which are they can use european carriers which a re less they can use european carriers which are less abrasive, shall we say, than the north american airline. that being the case, they still have a lot of influence globally. among the four of them, american, delta, continental, united, they control a lot of the marketplace. there will be relevance for those. a public relations headache for the owner of snapchat. they have seen for the owner of snapchat. they have seen sharers fall. they have faced criticism for comments made by the chief executive allegedly about not prioritise and growth in india and spain because they were poor countries. the company is on track to close at its lowest level in a month, j

the people who pulled him off the plane were not united airlines employees, that was the police department. >> abrams says united's ceo is not smart in saying the airline did nothing wrong. more coverage obstruction of justice jooem mgma at 7:00. >>> welcome to the live desk where i've been monitoring live images coming in from moscow, russia where secretary of state rex tillerson is set to arrive at any moment. you're seeing the live images of the press bool waiting for his arrival in russia. but i want to show you video from a few moments ago before the commercial break where we actually monomonitored the airport where he was supposed to land at any moment and you can see there's a huge black plume coming from what appears to be a plane. it could be behind that plane. we're not sure. we don't know how this might impact secretary of state rex tillerson's arrival in moscow. he is there to talk with his counterpart in russia about developments in syria as tensions remain very high between u.s. and russia. the u.s. has alluded to possible sanctions against russia so we are monitoring the sit

let's get right to that united airlines story, though. i want you to take another look at one of the passengers forcibly removed from one of its flights. >> you busted his lip. >> oh, my god. look at what you did to him. >> so similar details for you. the flight was overbooked. when no one volunteered to give up their seat, the passenger was dragged off the plane. the next video was shot by another passenger who wishes to remain anonymous. >> i have to go home. i have to go home. i have to go home. just kill me. i have to go home. just kill me. i have to go home. >> joining me now is doyle davis who was sitting a few seats away and witnessed that. how are you doing? >> i'm doing well. how about yourself? >> so you were seating a few seats away. tell us what you saw. >> well, to begin with a gentleman on the plane was asked to deboard, he originally before the event began he actually volunteered to deboard the plane with his wife in exchange, you know, for credit for the airline. then they told him he wouldn't be able to get to louisville

and united airline stream of a paying passenger, sparking outrage. first, annuitie united ceo apologized, defending his staff's actions and now he is really, really sorry. we take up that and much more ahead. stay with us, we'll be right back. i've spent my life planting a size-six, non-slip shoe into that door. on this side, i want my customers to relax and enjoy themselves. but these days it's phones before forks. they want wifi out here. but behind that door, i need a private connection for my business. wifi pro from comcast business. public wifi for your customers. private wifi for your business. strong and secure. good for a door. and a network. comcast business. built for security. built for business. ways wins. especially in my business. with slow internet from the phone company, you can't keep up. you're stuck, watching spinning wheels and progress bars until someone else scoops your story. switch to comcast business. with high-speed internet up to 10 gigabits per second. you wouldn't pick a slow race car. then why settle for slow internet? co

i shouldn't have done it. >> that pr nightmare for united has a price tag. >> united airlines is tailis is "new day" with chris comey and alisyn camerota. >> welcome viewers in the united states and around the world. this is "new day." it is wednesday, april 12th. 6:00 in knnew york. we have breaking news. rex tillerssecretary of state rn and his russian counterpart are meeting. it is generating headlines. there is a possible meeting with rex tillerson and vladimir putin. >> we have major developments in the russian interference investigation. a very different conclusion of surveillance than what devin nunes tried to sell and a big blow to trump's claim that obama officials broke the law on unmasking officials and a new report of the campaign aide investigated as a russian agent. a big day. 83 days of the trump presidency. let's start with michelle kosinski live in moscow. >> reporter: we saw the meeting begin with rex tillerson and the russian foreign minister with the handshake. the russian foreign minister calling the u.s. air strikes a violation of international law and saying the

but $800 in united airlines flights. all they had to do was raise that a little bit higher, i'm sure they would have gotten volunteers. >> i want to ask, you're looking at this video. i'm going to play it. i want to play a clip of something. i believe this is when he got back on the plane. let's listen and we'll talk about it. >> can't they rent a car for the pilots and have them drive? oh, my god. >> oh, my god. oh, my -- [ muted ] god. my god. no! oh my god. my god, what are you doing? >> i have to go home. i have to go home. i have to go home. i have to go -- just kill me. just kill me. kill me. just kill me. >> relax, relax. >> i have is to go home. kill me. kill me. kill me. kill me. i have to go home. i have to go home. i have to go home. i have to go home. i have to go home. i have to go home. >> so, john, listen, i don't know the condition of this man, and, again, they're still investigating, but if someone had tried to pull me off a plane like that, i just think about myself as you said earlier, i think i would

-- protesters at the united airlines terminal at chicago o'hare airport accuse them of discrimination against asian-americans. the footage has been seen around the world. the force involved sparked fierce criticism of united. >> i feel angry as a vietnamese. i do not understanding why a -- i do not understand why a person taking a flight got beaten up like that. >> i'm serious. any airline, even a cheap one, cannot ask such a way towards a paying customer. >> i think this kind of behavior is not ok at all. >> despite the uproar, some experts maintain the airline acted lawfully. >> the passenger did not have the right to stay on the airplane. airlines have the right to bump people with compensation. the captain's word goes. you have to respond to that. >> lawful or not, the damage has been done. united stock has taken a hit. the accusation of racism against asian-americans could be especially damaging. united makes one to five flights and serves more chinese than any other carrier. in the area desolate area of social media, there's little chance of a debacle like

united airlines [bleep] >> similar things have sparked the trending hash tag new united airlines mottos. many former customers are boycotting over the incident. outrage is on social media in china with the video viewed more than 130 million times, many commenting on it from a passenger who said the man was dragging was selected because he was chinese. taking a closer look at the impact on the company financially, the stock is down a little bit over 2% on this tuesday afternoon. >>> new at noon, a group of immigration advocates in the east bay as part of what they're calling a caravan. this is part of a trek towards the texas mexico border for a massive may day demonstration. it will happen against president trump's immigration policy. >> lee martinez is outside and joins us now with more. >> reporter: a couple dozen people are here calling themselves the caravan against fear. this is their second rally. the first was second in sacramento. they're making their way down california. the group unites over opposition to president trump's immigration policies which they say are based on hate

when we come back, the united airlines debacle.lenty of new information and legal ramifications moments awa away. >> bill: things for staying with us. and a law and order segment tonight, amanda forcibly removed from a united airlines flight, which was overbooked. you've seen the video plenty of times, but for those few who aren't up to speed on my going to it to you once more. >> oh, my god, ! >> oh, my god! no! what my god, what are you doing? no, this is wrong. oh, my god. look at what you did to him? oh, my god, . >> bill: here now, our lawn order team. so this new information about the guy they dragged off today. i'm not really sure whether that's relevant to the situation, but you tell me. >> i appreciate you selling that, preventing the question that way because there is information we learned about this man's background that some people might consider unsavory that he has had felony convictions. he is a doctor, but he's had his license revoked. >> bill: some kind of beef with overprescribing and prescribing drugs. so from a

one is, this isn't united airlines. tract carrier that -- they have fly united, all these regional jets. stuart: okay. >> secondly is, the plane was two hours late getting out of there, finally in chicago. how much of that two-hour delay was them negotiating with this guy? they got the manager to come on board, say, please leave. no. so they finally got a police officer to come on or security officer to come on, please leave.cond police officer, secuy officer comes on, please leave. and at some point when you have, on your stuart varney coffee shop door, no shoes, no shirt, no service, you can throw somebody out. you don't have to do business with them. under the contract of carriage under transportation law, we have no rights. the airline can say we don't want to fly you, get off. stuart: and look what they have done. that is a pr nightmare. >> it's a pr nightmare. stuart: the job of the ceo -- >> let me ask you something. let me ask you something. first of all, ashley was telling his story how he -- ashley: yeah. >> yo

smartphones capture the moment a passenger is forcibly dragged off an overbooked united airlines flight. the firm issues a sort of apology but there is outrage online. the oil giant shell admits dealing with a convicted money—launderer to negotiate access to a vast off shore oilfield in nigeria. thousands of police line the streets of london for the funeral of pc keith palmer — killed in the westminster terror attack. hello. there is growing international pressure on russia to abandon its support for syria's president assad, in the wake of last week's chemical attack. but there's little sign russia will risk its strong military interests in syria. western foreign ministers from the g7 group — the uk, the us, japan, italy, france, germany and canada — have been meeting in italy, trying for a co—ordinated response — which could include new sanctions on moscow and damascus. from lucca — our diplomatic correspondent james robbins. contemplating italy's past glory and syria's present horror, boris johnson and america's secretary of state rex tillerson are in lucca to turn up the internationa

but the public needs to understand, technically though this is united airlines, it's a wholly separaterepublic airlines. a different set of pilots with a different set of rules. jesse: is that a russian? that could be another whole scandal we could be looking into. gotta run. i love delta airlines. all right? still to come within "watters world" -- "watters world" heads to texas to drain the swamp one rat at a time. >> we have some great designs coming in. i think the wall is going to my insurance rates are probably gonna double. but dad, you've got... ...allstate. with accident forgiveness they guarantee your rates won't go up just because of an accident. smart kid. indeed. it's good to be in, good hands. they carry your fans shpassions, hopes, and dreams.s. and maybe, a chance at greatness because shoulders were made for greatness. not dandruff. >> i think the wall is going to start very soon. we had almost 200 bidders to build the wall. we have great pricing coming in. i think the wall will start very soon. jesse: will you pick the design for the wall? >> i'll be have much involved.

they aren't necessarily saying that they are, and we saw evidence of that today after united airliness from an overbooked chicago-to-louisville flight sunday to make room for four united employees. the problem is the airline did not get enough volunteers so the airline called in police to forcibly remove this man. a fellow passenger captured this video showing the passenger literally being dragged down the aisle and off the plane. cnn's renee marsh is with me here. what on earth does united have to say? >> reporter: well, they have a lot of explaining to do, but for starters they are saying sorry as they should. i mean, the video is pretty unbelievable considering this happened because the airline overbooked the flight, and just a short time ago chicago's airport police says that the officers seen in that video dragging that passenger, well, he has been placed on administrative leave. a unit airlines passenger was dragged off of an overbooked flight from chicago to louisville when he refused to give up his seat. >> you busted his lip. >> reporter: passengers were horrified as they saw

this is when he was forcibly removed from a united airlines plane in chicago. s needed for a commuting crew member. here's united's new statement this weekend saying we issued an updated policy to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure, ensuring situations like flight 3411 never happen again. cnn's r a's rene marsh reports what's next for the injured passenger. >> reporter: attorneys for david dao, the man dragged off a united airlines full flight said they will probably sue. >> if you are going to eject a passenger, under no circumstances can it it be done with unreasonable force or violence. >> reporter: dao was released from the hospital but suffers a long list of injuries, including a concussion, broken nose, injured sinuses, he lost two front teeth and is set to undergo reconstructive surgery. after the incident dao appeared dazed as he rambled just kill me. >> just kill me. just kill me. >> reporter: his attorney explained. >> he said that he left vietnam in 1975. when saigon fell. and he was on a boat a

united airlines ceo making good on that promise. now other airlines following suit. >> southwest airlines, for example which bumped the most passengers from their planes last year today saying they will not overbooked future flights. they cited united for that. and jetblue say they will not and do not overbook their flights. passengers with their phones have a lot of power here. >> they're documenting it all. >>> we do move on now tonight to that siege we told you about last night. a suspect killing a delaware state trooper and then barricading himself in a home. today, we watched as authorities blew the home wide open. abc's gio benitez on the scene. >> reporter: tonight, this destroyed home, windows and doors blown out, siding torn off, is all that's left after a dramatic day-long standoff in this delaware neighborhood. police say 26-year-old burgon sealy jr. shot and killed 32-year old state trooper, corporal stephen ballard, a father, and eight and a half year veteran, before barricading himself in this home for nearly 21 hours.

>> united airlines' long time slogan, fly the friendly skies. isis mode over a video that is anything but friendly. a passenger dragged off a plane. that's not friendly. today, ceo oscar munoz issuing an apology saying, quote, no one should ever be mistreated this way and saying united takes full responsibility. a day ago the ceo sparks fury for an e-mail in which he called the passenger disruptive and belligerent. today the airline's stock price closing only 1% down but losing over a billion dollars in total value. today an attorney for the pastor putting out a statement saying the family is thankful for the outpouring of prayers and support, and their main focus is on dr. dao's medical treatment. several lawmakers are also getting into this, calling for an investigation. the founder of travelers united, ah nonprofit, is here. >> good to be here. >> what do you think? >> i think united as created a real mess. this entire problem was created by united airlines. first, they don't know how to keep track of their own people, and they are rushing the

iwonder what this does to the staff of united airlines, 99.9% of whom do the best ican. would you feel about the company you work for? awful. i would about the company you work for? awful. iwould be about the company you work for? awful. i would be really embarrassed. how did that happen if i was crew on that flight? none of the crew stepped in and said you are pushing this too far. the captain is in charge of that aircraft regardless if it is on the ground. i didn't he come out and do something. why did he allow that to happen? lots of questions need to be answered. but when security is involved like this, don't they take overin involved like this, don't they take over in effect? yes and no. the captain has to allow them to take over. the art airport security. they weren't chicago police department. i don't know the legalities of airport security in the us, but overall the aircraft is the and's responsibility. whoever has made that decision to get them on board, it could've been the captain. the passengers may not have wanted to disembark and he could have requested tha