the united employee were moving the passenger from the flight to make room for off duty united crew members who needed seats on the overbooked flight. the man said he was a doctor and that he needed to get home to see his patients and that's why he did not want to get off that flight. passengers are upset, but we asked them if they're upset enough to boycott the airline. [ screaming ] >> i could consider it. >> i would consider something else if there's an option, yes. >> i don't fly united but this would make me more hesitant to fly united, at least for a while. >> reporter: united's ceo is standing by his employees saying he regrets the situation but emphatically stands behind his workers commending them for helping them fly right. but this isn't going away for united. this topic is trending online. people online are creating new slogans for the airline and are calling for a boycott. live at sfo, amy hollyfield, abc 7 news. >> thank you, amy, secretary of state rex tillerson says russia must choose between aligning itself with the united states or syria, iran and hezbollah. tillerson made

we agreed it was outrageous. >> according to united airlines, employees on an express flight called forle to give up their seats because the flight crew needed the seats. they were offered money but there were no takers. they picked four people at random but this pea passenger refused. united said the customer was disrupt i have and belligerent. then today they said it's never too late to do the wrong thing. we are going to fix what's broken so this never happens again. >> when we as citizens step on a plane we don't automatically lose our rights as citizens. >> brendan boyle called for an investigation. ten senators ordered united to investigate best practices as to how this could happen by a person cleared by the ts and with a purchased ticket. governor chris christie called on the governor of transportation to do a thorough review to be completed april 30th. annie mccormick, channel6 "action news." back to you. >> annie, thank you. tomorrow the united ceo will give an interview on "good morning america" at 7:00 a.m. >> a street is closer to reopening as crews made significant progres

and then finally sending another note to united employees taking full responsibility.harm. to think, though, that he did all that after he had time to watch the video. and think about it. that's bad, isn't it? brother. but, this is important, and why i want to talk to you tonight. while we all slap united around, let us not forget united airlines has more than 82,000 employees, and all those 82,000 employees minus a couple, they didn't do that. in fact, they do their job every single day. they do it with great honor. they do it very effectively, and they also get us to all our destinations very safely. so all of those people, 82,000, it's only a couple who do this. i know lots of you have gripes about the airlines, but remember there's so many who do do their jobs well. i'm sure you work someplace where there are a few bad apples too and you do not like to be blamed when they do bad things. with so much outrage in the news, i thought you might like to see this. our friend the brits, queen elizabeth and prince philip feeding bananas to elephants at a new care center. th

united employees must now book a seat at least an hour before takeoff. >> that's a good change, but i think -- i don't know if it's necessarily going to address the root of the problem. >> reporter: now, passengers like you just heard want airlines to address the underlying problem of overbooking, but so far no airlines have said they are going to change that policy. live at san francisco international airport, tiffany wilson, abc 7 news. >>> tiffany, thank you. >>> prince harry opens up about dealing with the death of his mother. hear his message to others dealing with mental health issues. >>> facebook promising a range of faces at the >>> prince harry sends a strong message to those dealing with men fall health issues. he struggled for decades dealing with the death of his mother, princess diana. here's more on his mission to stamp out the stigma of mental health. >> reporter: prince harry reveal he went into therapy, still struggling in his late 20s with losing his mother, two years of what he calls total chaos. brother william urged him to seek help. >> complete breakdown on nume

lottery of sorts after no passengers would take compensation to give up their seats for for united employees who needed to get the louisville. >> normally bumping happens outside of the plane before passengers get on. >> founder of flyers rights at national consumer advocacy group.>> i think it's illegal and i don't understand how they can see people who a paid for a seat and even attempt to remove them.>> an aviation accident and injury lawyer says there over the line. this is no longer an issue of bumping someone for whatever reason. sometimes you can do it for cause. it is an area of the law. what you got here is assault. this man was assaulted. >> this may be a gray area of law but it is completely black and white to united passengers that we met today at san francisco airport. >> i think it's highly inappropriate for them to physically track someone off a plane. i think that that should be legitimate. >> it's unfortunate and unfair for someone who has purchased their ticket in their guaranteed a seat. for them to change the rules is highly unfair. >> it's outrageous. to pull a person of

airlines has issued a new statement about the passenger dragged off a flight bleeding so that a united employee could have his seat. with outrage growing, now there are questions about whether the flight was actually overbooked. details ahead. >> busted his lip. >> oh, my god! look at what you did to him. americans - 83% try to eat healthy. yet up 90% fall short in getting key nutrients from food alone. let's do more. add one a day women's complete with key nutrients we may need. plus it supports bone health with calcium and vitamin d. one a day women's in gummies and tablets. ♪ ♪ ♪ ♪ sfx: engine revving ♪ (silence) ♪ if you have moderate to severe ulcerative colitis or crohn's, ♪ music plays throughout) and your symptoms have left you with the same view, it may be time for a different perspective. if other treatments haven't worked well enough, ask your doctor about entyvio, the only biologic developed and approved just for uc and crohn's. entyvio works by focusing right in the gi-tract to help control damaging inflammation and is clinically proven to begin helping many patients achieve both s

you have seen this video showing the passenger being dragged off the flight to make room for united employees. also we have learned the lawyer for the man removed from the plane will hold a news conference tomorrow. the united ceo has apologized and says police will never be called again to remove a passenger from an overbooked flight. >>> the city of wilmington has a new police chief tonight. >>> the mayor introduced new commissioner robert tracy this afternoon. tracy is a veteran of the new york city police force and more recently the chief of crime control strategies in the chicago police department. tracy says he looks forward to gettingen o the job friday ask to getting out in the neighborhoods. he will try to protect. >> job number one is to get to know the community, get to know my police officers and look at the department and the strategies we have in place and make sure the methodologies are in place and the department structure so we can carry out those things. >> the mayor says he interviewed 35 internal and external candidates for the toch job. he wants a big city candidate becau

united tried to bump the man from the oversold flight it make way for four united employees. this man was at his back. >> you see the man hit his head on the arm rest and he was knocked unconscious and they pulled him off the plane. >> they called the passenger disruptive, but the security officer has been suspended. last year united forced more than 3700 people off oversold flights. >> the fbi is offering a $25,000 reward for information leading to the arrest for a man who fatally shot a judge outside his chicago home. raymond miles, 66-year-olds was gunned down yesterday. a woman with him was hit and is in serious condition. it's not known if the judge's murder was connected to his work. >>> in south carolina, nine life sentences for dylann roof. he pleaded guilty in state court, admitting he fatally shot nine people in a 2015 massacre at a black church in charleston. the plea is little more than an insurance policy. roof is headed for the federal prison system where he will await execution. coming up on the morning news, the second time around. a federal judge rejects texa

. >> the united employees come on the plane, the other passengers were just berating the employees, sayingike, you should be ashamed of yourself, you should be embarrassed to work for this company. >> reporter: and sparking a major backlash against the airline on social media. united airlines first explaining in a statement, normally, when this ocurs, passengers are asked to voluntarily give up their seats for compensation and the situation was resolved. however, this was not the case on sunday night's flight and united was forced into an involuntary deboarding situation. united ceo, oscar munoz, later addressing the situation on social media saying, quote, i apologize for having to reaccommodate these customers. our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. munoz later calling the passenger, quote, disruptive and belligerent in an e-mail to employees. >> well, i've never seen this happen before. i've never, ever seen a passenger roughed up and dragged off a plane to put a flight attendant on. that's just idioc

not have announce the plane was overbooked and that four people had to give up the seats for united employees of the statement which united airlines ceo oscar munoz saying on twitter. "i apologize for having to reaccommodate these customers. " now think security guard you saw on the idio has been placed on administrative leib. but her is a clip from governor chris christie on fox and friends wednesday morning blasting united airlines and prepping president donald trump anticipate administration to end the rack tis of airlines boeing able to bump passengers off of planes. >> well, review how the airlines are really using the overbooking and suspend them. stop them from doing. what we saw the other night, unfortunately is typical of the attitude of the united airlines. >> to weigh in on the lee bally ty of this issue is legal analysts. i think he is going to sue them for assault, and tingsal infliction of emotional distress but i don't think the lawsuit will get that far, he has lots of claims he could load on but i think what will happen is that this will be settled because it turns in a real

the move comes after a new viral video shows chicago police forcibly removal a passenger so a united employee could take the video. that prompted the anti- demonstration in san francisco today. organizers tell us the protest is about demanding respect and calling out airlines to put profits before passengers. >>> a man accused of stealing an autographed football from a bay area charity event is under arrest. he is 45-year-old patrick lamb of san jose. former 49er greater jerry ice auctioned off the football to raise money for chinese or orphans with special needs. the winning bid was $4500. the football disappeared when lamb turned up with on surveillance video. according to paris he brought -- police, he brought the football and surrendered. he's in jail for burglary and grand theft. a second suspect is at large. >>> here's what's left after a two alarm fire started not far from el camino. from chopper 5, you can see firefighters on the ground spraying hot spots and others on the roof brushing away the debris. no word on what started this fire. >>> the state could award a contract as soon as

united airlines had overbooked the flight and needed four seats for its own employees.hen no passengers volunteered, flight attendants chose four at random and ordered them off. three walked, kris van cleve shows us what happened to the fourth. >> oh, my god. [screaming] >> oh, my god. >> reporter: a scream heard across the internet today has embroiled united airlines in a social media crisis. this passenger on a united flight sunday from chicago to louisville was dragged from his seat by aviation police after turning down united's offer of money. he was refusing to be bumped off the oversold flight to make way for four united employees. >> it was a wild scene. >> reporter: tyler bridges was five rows back. >> you see the man hit his head on the arm rest and they... it looked like he was knocked unconscious. then they pull him off the plane. >> reporter: the passenger argued he was a doctor who needed to see patients in the morning. today authorities played the security office everybody in the video on leave. united c.e.o.'s oscar munoz issued a statement calling the si

after a united passenger was dragged out of his seat and off a chicago flight to make room for united employees united has vowed they will no longer use law enforcement officers to remove a "booked, paid, seated passenger." now a san francisco supervisor wants to make sure that applies to all airlines.sot jeff sheehy/san francisco supervisor 19-28i don't want our law enforcement enforcing these private contracts and i think what we saw over the weekend was horrible.san francisco supervisor jeff sheehy has asked to city attorney to draft an ordinance or policy which would prevent san francisco police officers from removing airline passengers from their seats simply because a flight is overbooked. sotat a minimum i hope this pushes airlines such as united to look at policies that don't require passengers involuntarily removed when they overbook their flights. united passengers agree leaving a flight due to overbooking should be voluntary, but they would prefer no overbooking at allsot no overbooking, i don't see a purpose for it no in the long run when it comes to customer servicesoti would prefe

dragged the guy off, then subsequently the united employees come on the plane. engers were berating the employees saying things like you should be ashamed of yourself, you should be embarrassed to work for this company. >> reporter: in a statement united said the floight, quote, was overbooked. normally when this occurs passengers are asked to voluntarily give up their seats for compensation and the situation was resolved. however this was not the case on sunday night's flight and united was forced into an involuntary deboarding situation. perhaps the compensation was not good enough. the airline didn't get all the volunteers it needed so its computers picked which passenger to kick off. families and unaccompanied minors were given priority to keep their seats. it's unclear what the offer was, but passenger rights activists says the airline should have offered the maximum. >> the maximum which the government requires you to pay is $1,350 in cash. they could have offered the maximum. that would have taken care of the problem. >> reporter: the incident sparked outr

for united they need to relearn friendly. >> they need to shift the entire corporation and every employee in it to a customer-oriented culture. if it's not about the customer, it's not going to work. >> reporter: united took a step in that direction today. the airline is now refunding all the passengers on dr. dao's flight, and, scott, united has also apologized to fir for the handcuff threat. >> pelley: kris, thank you. the arkansas prison system is rushing to execute seven men in 11 days. nationally, executions have been on the decline. last year, there were 20, future since 1991, but arkansas is in a hur tow kill because its smgd about to expire. here's mark strassmann. >> reporter: if the state of arkansas has its way, all of these convicted murderers will be dead by the end of the month. defense lawyers like jeff rozensweig, appeal to a federal judge to decide whether the rush to execute constitutes cruel and unusual punishment, especially the state's planned use of a controversial drug called midazolam. it's a sedative used to put inmates to sleep before chemicals are injected to st

he refused to give up his seat for a united employee. dao's family says he does plan to file a lawsuit against the airline. >>> and now on this easter weekend president trump is warning terrorism system the greatest threat to religious freedom t the president is spending is the holiday at his golf club in west palm beach florida. during his weekly address president trump couldn't seemed the isis attacks on christian churches in egypt and he called the united states a nation of believers. >> we pray for the strength and wisdom to achieve a bet tomorrow. when we're gun people of all faiths, christians jewish muslim and hindu can follow their hearts in worship according to their conscience the president acknowledged the jewish celebration of passover. he said israel stands as a monument to the jewish people's faith and endurance. >>> vice president pence is on his way to my south korea to discuss the security. also the economy amid tension in that region. the vice president departed joint base andrews in maryland today. this comes as north

put in the international spotlight when a passenger was dragged off of a plane to make rum for united employees to be on that flight. ktvu's lee martinez is at sfo san francisco international airport with more on some of the new policies. good morning. >> reporter: good morning. it was a pr nightmare for united. now, they're saying if a passenger ends up making it on board and into a seat, united airlines promises that passenger won't be asked to give up their seat. on april 9th, passengers on board united flight recorded passenger david, dr. david dao being dragged from a seat and down the aisle by a police officer for refusing to give up his seat. his lawyers he suffered a concussion, broken nose and lost two feet. the video went viral internationally. united airlines announced new policy changes like offering up to $10,000 for passengers who volunteered to change flights. all crew members travelling to other airports must be booked and sitting in seats an hour before departure. later this year, it wants to create a check-in process that asks customers about their willingness to give up their

the united ceo said employees followed established procedures and called the passenger disruptive andelligerent. in a public statement earlier yesterday, the ceo apologized calling the incident an upsetting event. amazing when these things drag on for a second or third day, we're still focusing on them. but you can understand it. the outrage relating this is huge. not only is it a very sort of brutal and forceful removal by law enforcement operatives, not united employees, but following united's request to do so, but people were already on the plane. it's not like they decided to shift passengers off while they were at the gate. it adds to the confusion that this guy had grounds to say, no, i don't want to get off. >> in that video we can see the reaction from passengers, the surprise and shock as we watch that passenger be forcibly removed. in separate news, the airline is raising its forecast for first quarter flight capacity. the company says this is the result of a number of completed flights relative to the number of flights scheduled. united now expects q1 capacity growth of 2.6

, former employees of united, former employees of united, with respect to what we all saw.is i have concluded the following. that for a long time airlines, united in particular, have bullied us. they have treated us less tha n bullied us. they have treated us less than maybe we deserve. i conclude that based upon hundreds, literally hundreds, of tales of woe and mistreatment, by united, is that here is what we want as a society. we wa nt here is what we want as a society. we want fairness in how people treat us. we want respect, and we want dignity. that's it. not a big deal. this seems so simple. forget the law for a minute that requires common decency in the treatment of passengers. but just decency in the treatment of passengers. butjust treat us with respect. make us feel like we really care. and i must say, i don't believe it's limited to the airline industry. i think corporate america needs to understand that we all want to be treated in the same manner, with the same respect and same dignity that they would treat their own family members. if they do that, wouldn't it

dao suffered a concussion and a broken nose and teeth when he refused to give up his seat to a united employee. his family says they will file a lawsuit against united airlines. ( darya ) a toddler is recovering this morning after nearly drowning in the east bay. it happened last night at a home in concord. police say a 20-month-old child fell into a hot tub. family members quickly rescued the child from the hot tub and performed c-p-r until an ambulance arrived. the child was taken to the hospital where he is in stable condition this morning. ( darya ) happening now... police are looking for two men who broke into a car, stole credit cards and spent thousands of dollars in marin county. here is a look at pictures of who police are searching for. it happened on thursday at the dickson ranch. the men broke into a woman's car while she was horseback riding and stole four credit cards. they then spent about five-thousand dollars at nordstrom and macy's. police say there have been numerous break-ins at different trails in the area.

the video of that passenger being dragged off his flight to make room for united employees, seen by hundreds of millions around the world. >> oh, my god. look at what you did to him. >> he said, "why am i being chosen, what did i do." >> even after being pulled from the plane, the passenger bolting back into the cabin. >> out of nowhere, we saw him running back towards the end of plane, he had blood streaming down his face. he appeared to be very, just distraught. very confused, he was not in the right state of mind, at this point. >> i have to go home, i have to go home. >> reporter: tonight, that passenger identified is undergoing treatment at a hospital. his license suspended involving his prescribing of drugs. tonight, the investigation ongoing with one of the aviation security officials put on leave. the ceo of united oscar munoz who received a public relations award as communicator of the year last month -- yesterday called the passenger quote "disruptive and belligeren,t" but tonight in an about face now apologizing directly to the passenger, saying "no one should ever be mistreated t

he refused to give up his seat for a united employee.amily says he plans to file a lawsuit against the airline. >>> nasa scientists released new global maps of earth at night and the results are stunning and breathtaking. nasa says this new view is the clearest composite view of the patterns of human settlement across our planet. this is the first time an image has been released to the public since 2012, christians across the region and are preparing to mark easter sunday tomorrow. >> ♪ >>> archbishop charles chaput celebrated the easter mass at the cathedral basilica of saints peter and paul. liturgy of the word liturgy of baptism and liturgy of eucharist. many who have been preparing tend to the church become full members on the night before easter. >>> priests blessed easter food baskets in northern liberties today. "eyewitness news" at the ukrainian catholic cathedral. there were prayers traditional ukrainian singing. the father will differ a message of peace and joy during easter service tomorrow. >>> more than a thousand people fel

>> in an e-mail to employees last night obtained by cnbc, ceo of united os consider munoz said employeesllowed established procedures. he called the passenger disruptive and belidgent. munoz said the company could learn a lesson from the incident but said he emphatically stands behind his employees. >> it wasn't united employees who dragged him off the plane. >> right. it was -- >> it would have been the gate agents or whoever those officials are. >> the police -- >> it was just united's responsibility to deal with the situation. >> -- i mean whoever wrote that for him, i hope somebody wrote that for him. >> if he wrote that himself -- >> or at least explain why. what was happening? that's the missing piece of all this. >> he's walking around backing his employees. >> certainly. >> from the pr nightmare that they're involved in. >> unfolding. meanwhile today the white house economic advisory group which is led by steven schwartzman is due back at the white house. let's get down to kayla tausche with a look at what's on the agenda. what are they looking to get out of this today? >> they'r

united employees called for volunteers to give up four seats on sunday because another flight crew needed seats. there were no takers so they say they picked four people at random. that didn't go so well with 69-year-old david dow. he refused and law enforcement dragged him off the plane twice t lawmakers are vowing to make the airline change how they handle best practices including passenger rights and overbooking. >> we as citizens as consumers step on a plane. we don't automatically lose our rights as citizens. >> 12 senators including senators bob casey and cory booker sent a letter with specific questions to united and new jersey governor chris christie has called on the secretary of transportation to complete a thoreau review. sh that video that of man screaming you still can't get over it. >> and it just keeps going. >>> all right. your time now 4:39. still to come penn state's president says problems could doom the school's fraternity system. >> music forms are mourning the death of a music nonfuel big 80's pop record. >> more clouds out to the west. if you're dressing the kids a

the flight was overbooked and there were four united employees flying to connect to another flight.what normally happens. so the computer chose four people at random. a couple left and this guy was the next and he said he wouldn't go. he claimed to be a doctor and he said i have got to go and see my patients the airline called airport security staff and they knocked him about a bit. he was bleeding from his nose and mouth and social media has gone nuts and united airlines response has been typical of a company that just doesn't get it. not really an apology from the chief executive la st apology from the chief executive last night and it was the second statement, the first response...m was terrible. the first response was a spokesman saying we had an overbooking incident. the second one, we're sorry if anybody was distressed. it wasn't something like we got this completely wrong. let's jump we got this completely wrong. let's jump into some tweets. a lot of comments. 0ne here from a viewer who says, " let's comments. 0ne here from a viewer who says, "let's stop saying the flight was