jessica willey from our houston station has the story. >> 922 receive. >> reporter: it was a typicalon county sheriff's office dispatch center. there were the usual calls. >> poor thing was by herself. >> reporter: and then there was this. >> 911. what's your emergency? >> mommy, mommy, it's cassidy. the house is on fire. >> reporter: the 911 operator was laila ray. her 14-year-old was calling interest their home now in ruin about six miles away. >> hold on, hold on, i'm going to get somebody out to you, okay? is everybody okay? everyone is out of the house? >> yes, but -- >> okay, okay, hold on. >> zoe and the puppies like -- >> dispatch, madisonville fire. need you en route to a house fire. >> reporter: she worked to ease her daughter's home. her son, husband and dogs were at home. at one point you can hear the teen crying. >> pom economy, it's -- it's going to burn us all. >> all right, all right, calm down. calm down. i've already got somebody en route, okay? it's okay. >> reporter: but ray on the job a year and a half. >> she never lost it. never lost it. >> reporter: never brok