and nerissa, when you called police, what happened?ed police and they said they can't come now. we have to come to the station. i said, sir, we don't know where the station is. we just got robbed. we don't know the area. we are afraid. can you come and help us? they said no, they can't come. we called them three times, and they don't come once. when we asked them what's the address, they said -- they give us the address. when we go around -- when we go around the station, they takes like 15 minutes to open the door or more, because we were on-gentleman was passing by and we asked him can you assist us to go into the station where do you walk? and he said we have to press the button, keep on press the button until they come out. and when we call them on the phone, hey, we just called you about our van that got robbed, smashed out and got robbed, and they pressed the button opened the door we get in. >> carley: nerissa i'm sure that was so disheartening because you were just the victim of a crime and to hear that, we can't come to you yo

. >> nerissa murray watson says she's devastated and everything totally gone.was traveling from florida to oakland to register her son, romel, at lincoln university at around 615 saturday evening. they left their rental car parked to pick up food at a nearby jamaican restaurant, only to find broken glass and five suitcases stolen. >> $3,000 in the bag. my husband puts under the seat with three passports, three social security is high school diploma, my son high school diploma, birth certificate, everything totally gone. >> it happened about a block away from the university at 15th and franklin, and when they got back to their car, they say a witness told them men driving a car without a license plate masked, broke into their car and stole all their things. of course, this is something people here in oakland have seen many times. i didn't know that these things happen in america, so it's strange, really, really strange to me. she says she called the police, but was told to file a report in person at a police station to me, it's lawless because we even called the

. >> nerissa murray watson says she's devastated. >> everything totally gone. her family was traveling from florida to oakland to register her son rommel at lincoln university at around 615 saturday evening. >> they left their rental car parked to pick up food at a nearby jamaican restaurant, only to find broken glass and five suitcases stolen $3,000 in the bag. >> my husband puts under the seat with three passports. three social security is high school diploma, my son high school diploma, birth certificates, everything totally gone. >> it happened about a block away from the university at 15th and franklin, and when they got back to their car, they say a witness told them men driving a car without a license plate masked, broke into their car and stole all their things. of course, this is something people here in oakland have seen many times. i didn't know that these things happen in america. >> so it's strange really, really strange to me. >> she says she called the police but was told to file a report in person at a police station. >> to me, it's lawless beca