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blue cross blue shield of illinois said although doctors did run tests on her, they did not test her for the coronavirus that causes covid-19. apparently due to testing restrictions in place back in february. >> i wouldn't have gone to the e.r. if i didn't go to japan. i knew how contagious it was. you can kill someone if you expose someone else. if you had it. now i'm stuck with this big bill that they don't want to try to even do anything about. >> reporter: stories like hers are cropping up, despite the fact that under legislation passed by congress in march, covid-19 tests and related charges are supposed to be covered. sabrina co-directs georgetown university's health reforms. >> congress made a promise to the public. you will not have to pay for testing. is the promise holding up? >> it's not. there are far too many people who are either falling through the cracks because of the loopholes that the health plans are taking advantage of, not to pay for it. >> reporter: there are cases like alex. he went to a colorado emergency room in april. >> i had trouble sleeping for two nights in the middle of april. it felt like it was because that it was difficult for me to breathe. as if i couldn't breathe in as much. >> reporter: doctors did do a covid-19 test. he got a bill from his insurance company. >> it said that my total was a bit over $3,000. >> reporter: you were going to have to pay? >> i was going to have to pay. >> reporter: goodman, a nasa employee, did digging and reached out to a doctor who wrote this article warning about billing problems. sg >> i want people to mow if they get a covid test, they should not pay for that test. they should not pay for the visit. if they do get a bill for either the test or visit, call their insurer and contest the bill. >> reporter: he did. his insurance company reversed the bill in a few days. some leading members of congress say recent administration guidance on insurance company payments for testing presents a bigger problem. in a letter, congressional democrats write, the administration wrongly claimed covid-19 testing for surveillance or employment purposes are not required to be covered. under the families first coronavirus response act. they said now there have been troubling reports regarding some health plans refusing to provide coverage of tests, for example, for employee return to work programs. is that from your perspective a problem? because we need testing for people. >> it's a huge problem. it's one of these crazy situations where we have a lot of people who are going to be required to get a test to get back to work. there's no requirement that their employer plan pay for it. >> reporter: the first woman did get her bill paid after fighting for three months. her insurance company bluelinois reversed course this week, one day after we called to ask about her case. the company told us, all customers have the right to appeal if they feel they were wrongly denied benefits. as for alex goodman, anthem blue cross told us in a statement if members feel that their bills should have been waived, it's encouraging them to raise the issue or to file an appeal. >> it's the craziest thing. when you call, suddenly, the bills get erased. it's a funny thing. who knows why that happens. appreciate your reporting. if they want to share their medical bill stories about testing for covid-19 treatment, email us at healthcosts@cbsnews.com. >>> we will look at the stories you joint pain, swelling, tenderness. my psoriasis. cosentyx works on all of this. cosentyx treats the multiple symptoms of psoriatic arthritis to help you look and feel better. don't use if you're allergic to cosentyx. before starting, get checked for tuberculosis. an increased risk of infections and lowered ability to

blue cross blue shield does for ava. and with plans that fit your life and budget, you can count on us when it matters most. this is medicare from blueof blue. >>> we are back now. >>> we are back now. 7:40 with in-depth "today. this morning we have new details on the arrest of jeffrey epstein's confidant ghislaine maxwell. >> we do the 58-year-old who is accused of grooming underage girls for sexual abuse and even participating in that abuse herself, remains in jail in new hampshire. and overnight, one of epstein's main accusers reacted for the first time nbc's stephanie gosk has the latest she's been following this story for us steph, good morning to you >> reporter: craig, good morning. you know, it was a year to the day that jeffrey epstein was arrested now it's his longtime associate ghislaine maxwell who's in jail leaving many to wonder what will happen to others in epstein's world. for months prosecutors say ghislaine maxwell hid away in this new hampshire mansion but thursday fbi agents moved in arriving in about a dozen cars a plane flying above to make sure the only way she left was the handcuffses. now jeffrey epstein's cl

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all for profit we are familiar with like cigna and aetna and humana but there are plenty blue cross and blue shield plans that remain not-for-profit and still have costs that are just as hig high. >> can you give a comparison of friends quick. >> it was a country we looked a at. it's hard to do it justice in a minute or two but that's an interesting case the contrast is with canada. france covers a lot of healthcare services that pays a very small amount. 95 percent of people in france have to buy supplemental insurance to cover co-pay and other elements to the statutory health system. they have comprehensive services but the payment by the government is low. they need supplemental. people have a very good choice of doctors they like having the choice of doctors and specialists. if there is a real problem in france, it's the lack of coordination for care and i lack of focus that's not the only one but i would heavily emphasize that we saw repeated the they are very interested to get better coordination of care. interestingly it has a smaller benefit package than france that is zero co-pay at the po

insurers and a lot of the blues are and we are familiar with the big for-profits united, cigna, and some, aetna, humana but there are plenty of state blue cross and blue shield's which are not or remain not-for-profit and they are still have costs that are pretty much just as high. >> okay, tina. was france a country you looked at? if so, could you give us a comparison of france to the u.s. >> france was a country we looked at and it is hard to do with this justice in a minute or two but let's say france is an interesting case and its interesting contrast this with canada. so, france covers a lot of healthcare services but pays very small amounts and so everyone, 95% of people in france have supplemental insurance to cover the co-pays and other elements supplement to the statutory health system. so they actually have comprehensive services but the payments by the government is low and people need supplemental services. i say people have a very good choice or free choice of doctors and they like having the choice of doctors, both primary care doctors and specialists. but there is a real problem in france. it's the lack of coordination for chronic care and reall