i'm consumer investigator chris chmura. nbc bay area responds, next. >>> but happening now, thousands of north koreans lining the veets of pyongyang to greet north korea leader kim jong-un and south korean president moon jae-in, holding the third summit and will attempt to improve ties in the disarmament talks. kim jong-un says the wit president trump stabilized the regional political situation. plus rescuers in the philippines say it is unlikely they'll find any more survivors from a landslide triggered by a typhoon. the landslide engulfs the chapel sheltering them. the death toll in asia stands at 66 in the philippines and four in china. more news in a few minutes. nbc a peninsula couple whose door dash account was hac . well come back everyone. it's 4:55 right now. nbc bay area responds to a peninsula couple whose door dash account was hacked. >> apparently hungry thief 2400 miles away run up a huge tab. the couple asked chris chmura to investigate. >> reporter: they live here but all of the sudden door dash started char

i'm consumer investigator chris chmura. we'll walk you through the process, next. >>> but first, happening now at 4:51, are you getting tons of robo calls? a new report out this morning predicts that -- calls. it analyzedmonths, the company adapted technology to detect the scam calls. we'll be right back. i'll get some tea. >>> welcome back, everyone. taking a life look outside. looks like folks are getting up and at 'em and out the door. look at fremont, vianey is i mi. >> right now nbc bay area responds to a lot of viewers who have problems weft. >> we all just got new power to maybe get ahead of some of thei. consumer investigator chris chmura shows us how to protect ourselves. >> good monday morning. for the first time, you now have the ability to freeze your credit, basically lock out thieves free of charge. new federal law kicked in friday. it requires the big credit bureaus to let you freeze your credit file for free. freezing prevents anyone like scammers from opening loans, credit cards or other recounts in your na

i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first, happening now, we're waiting the formal charges against the man suspected of killing oakland native and iowa college student molly tibbits. in hours he will be arraigned for murder. cornfield a few weeks ago before going missing for a months. the arrest of the farmhand. more headlines in two minutes. you could save energy by living off the grid. completely. or... just set the washing machine to cold. do your thing. with energy upgrade california. our money-saving consumer team just hit a great new benchmark for our viewers. >>> 4:55 for you right now, and our money saving consumer team just hit a great new benchmark for our viewers. >> consumer investigator chris chmura has the exciting new numbers. >> good morning, we've been fighting to get money back for consumers a little more than two years now. we track every get people back and as of today, we are proud to tell you we have now recovered more than $2 million for nbc bay ar add our at a

. >> well, a san jose couple called consumer investigator chris chmura because they never saw a doctor yet somehow ended up on the hook for more than $2,000. then they needed our help to straighten it all out. >> i enlisted in the u.s. air force in 1951. >> daniel duarte comes from a proud military family. >> my five brothers all served in the service from pearl harbor to the vietnam war. >> public service is one of many duarte family traditions. this story hinges on their annual pre-christmas tamale tradition. >> the week before christmas everybody gets together. >> reporter: the duartes documented their batch with photos and it's a good thing because in february, the duartes got an unexpected bill claiming daniel owed $2,200 for a four-day stay at el camino hospital in mountain view the week before christmas, the same time they were making those tamales. >> have you ever been to el camino hospital? >> no. >> have you ever been admitted there? >> no. >> called there? >> no. >> rita and daniel duarte as well as their daughter lisa called el camino hospital to point out the error. >> i

she asked chris chmura to turn up the heat on the store.: e sad sears when her steph weove went.d and she expected a replacement, but that didn't happen. after a month of asking and waiting and not cooking she called us. we contacted sears and within three days the company says it welcomed her to choose a new range up to $630. shipping and haul away would be free. a spokesperson wrote us a note and said our member services team rue viewed and resolved ms. reyna's situation. we look forward to welcoming her into a local sears store to select a replacement. extended warranties get mixed reviews. consumer reports for one says you might be smarter to actually set aside the money you would spend and cover the cost of repairs yourself. and yet the service contact council says 250 million of them are sold every year. before you buy an extended warranty or service plan, do some homework. it's a form of insurance. figure out what's covered and what's not and look for scheduled fees you might be responsible to pay. see if there's an obligation to cancel. if you have a consumer complaint pl

since it )s labor day, consumer investigator chris chmura is here to answer some of the more common work-related questions. chris is here to answer some of the more common work related questions. >>> let start here. are they require today give extra pay? the answer is no. according to the california labor commissioner hours worked on holidays are like though on any other day of the week. it does not require employees be given the day off. that figure is for the society for human resource manager. is the boss required to give employees vacation time? that is also no. if you do give vacation time it is treated as a farm of wages. you earn it as you go. that means when you leave your job you're entitled to a payout. call us 888-996-tips. i hope you have a safe labor day. >>> all right. a lot of people off for this labor day. spare the air day. >> we will have warm temperatures across the bay area. here is a live look outside. we start out in the 60s heading into the upper 70s by afternoon. we'll take a look at all of our micro climate coming up next. >> i would say 65 is best. chp out there working

i'm consumer investigator chris chmura. nbc bay area responds next. many people living with diabetes monitor their blood glucose every day. which means they have to stop. and stick their fingers. repeatedly. today, life-changing technology from abbott makes it possible to track glucose levels. without drawing a drop of blood, again and again. the most personal technology, is technology with the power to change your life. life. to the fullest. san jose man, who said an auto dealer wasn )t paying attention to "detail". on its promise to >>> nbc bay area responds to a san jose man who said an auto dealer wasn't paying attention to detailing his car. >> chris chmura joins us. did you help clean up this problem? >> yes. >> did you get the details? >> reporter: roy vaughn loves his 2015 cadillac srx. he wants to keep it looking like new. it's the detailing. he brought it at a dealer in fremont. when he did he says he prepaid $560 to get two detail services per year for five years. he says the finance rep also promised him three years of a loaner car each an

i'm consumer investigator chris chmura. nbc bay area responds next. ♪ welcome to monowi, nebraska, population one. me. i'm mayor, secretary, treasurer. every decision you have to make yourself. four out of five women will become solely responsible for their finances. i like the independence and every woman should have that, you know? i make my decisions, and if they're wrong, i live with them. if they're right, i'm very proud of myself. plan your financial life with prudential. bring your challenges. the time. >>> welcome back everyone. it is 6:24. nbc bay area responds to complaints about phone scams all the time. >> we all get those annoying calls. some of us every day. so we ask consumer investigator chris chmura to take a closer look at this growing problem. >> if you think you're getting more robo calls than ever you might be right. a telecom analyst called first orion predicts next year nearly half of all calls to mobile phones will be what it calls scam and nuisance calls. researchers found such calls have doubled si

i'm consumer investigator chris chmura. nobodies bay area responds next. migrant children. >>> developing this morning, the department of health and human services says it has lost track of nearly is a hundred migrant children. in most cases the agency says case managers cannot locate them based on follow-up safety checks with sponsors that originally took them in. this is the second time in less than a year that the federal agency disclosed case managers can't find the children. the senate subcommittee has introduced new legislation aimed at making the agency responsible for the care of migrant children even though they are no longer in custody. >>> nbc bay area responds to a sante matteo man who said his tablet went haywire. >> and that's only half of his struggle and he turned to us and investigative reporter chris chmura is here with the response. >> reporter: the screen on his new $2,700 microsurface tablet was scrambled and said microsoft agreed to swap it out and they shipped it back to him. he gotting in in return. for two and a half weeks we -- he

sam brock and chris chmura and a couple talent.et the mexican independent celebration. there's a ton of them throughout the bay area. this one takes place at civic center plaza and it starts at 5:30 and into the overnight hours, you can see the temperatures will be in the 60s. so if you'll be out there having a great time celebrating, enjoy yourself. its a good one. 67 degrees tomorrow. 65 as we head in toward monday. we go from comfortable 70s. that's going to linger and stick around at least through tuesday and then come wednesday and thursday, those temperatures will start to rise with that high pressure. kira? >> thank you. 7:47. if you're looking for something to do today, we have something for you. the second annual bay area proud blood drive is today. garvin thomas reports live for us in just a bit and tells you how you can get involved. sayint who is headed to the moon. and - a bay area couple got a 45- hundred-dollar bill. for 1 fast food delivery! how we helped solve the case of the "hacked food app." )today in the bay. )

i'm consumer investigator chris chmura. we'll walk you through the process next. in an emergency, minutes can mean the difference between life and death. proposition 11 saves lives by ensuring medical care is not delayed in an emergency. proposition 11 establishes into law the longstanding industry practice of paying emts and paramedics to remain on-call during breaks and requires they receive fema level training in active shooters and natural disasters. vote yes on 11 to ensure 911 emergency care is there when you or your love one need it. >>> it's an issue for a lot of us, right? nbc bay area responds to a lot of viewers who have problems with i.d. theft. >> we all just got new power to maybe get ahead of chmura shows us how you can protect yourself, all of us included in this. >> free. that's the best part of it all. all right. so for the first time now you have the ability to freeze your credit, basically lock out thieves free of charge. a new federal law kicked in friday. it requires the big credit bureaus to let you freeze your credit file for free. freezing

i'm consumer investigator, chris chmura. we'll walk you through the process, next. you could save energy by living off the grid. completely. or... just set the washing machine to cold. do your thing. with energy upgrade california. lots of viewers who have problems with i-d theft. >>> nbc bay area responds to a lot of viewers who have problems with i.d. theft. >> we all just got some new power, though. to maybe get ahead of these thieves. consumer investigator, chris chmura shows us how to protect ourselves. >> reporter: good monday morning. for the first time, you now have the ability to freeze your credit. basically, lock out thieves, free of charge. a new federal law kicked in friday. it requires the big credit bureaus to let you freeze your credit file for free. freezing prevents anyone like scammers from opening loans, credit cards or other accounts in your name. previously, the major credit bureaus charged a fee to freeze your file. >> on average, it takes about 30 hours to unwind identity theft. so you don't want to deal with that. you want to lock your credi

. >> but one san jose couple called consumer investigator chris chmura because they never saw a doctorthey somehow ended up on the hook for more than $2,000. then they needed our help to straighten it all out. >> i enlisted in the u.s. air force in 1951. >> reporter: daniel duarte comes from a proud military family. >> of all my five brothers, we all served in the service from pearl harbor to the vietnam war. >> reporter: public service is one of many duarte family traditions. this story hinges on their annual pre-christmas tamale tradition. >> we always do, yeah. the week before christmas because everybody gets together. >> reporter: the duartes documented their 2017 batch with photos. it's a good thing because in february, the duartes got an unexpected bill claiming daniel owed $2,200 for a four-day stay at el camino hospital in mountain view the week before christmas, the same time they were making those tamales. have you ever been to el camino hospital? >> no. >> have you ever been admitted there? >> no. >> called there? >> no. >> reporter: rita and daniel duarte as well as their d

i'm consumer investigator chris chmura. nbc bay area responds next.bc a san jose woman whose stove was out of service a lot longer than she expected. >>> nbc bay area responds to a san jose woman who was out of service more than she expected. >> she asked consumer investigator chris chmura to turn up the heat on the story. >> rena said she called sears when the stove went out. well, the stove was dead and she expected a replacement. but that didn't happen. after about a month of asking and waiting and not cooking, she called us. we contacted sears and within three days the company says it welcomed reyna to choose a new range up to $630. shipping and haul away would also be free and a spokesperson said that the member services team reviewed the situation by authorizing a replacement range and said we look forward to welcoming her into a local store to select a replacement. it's worth noting extended warranties get mixed reviews. consumer reports for one says you might be smarter to actually set aside the money you'd spend on an extended warranty and co

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> nbc bay area responds to a peninsula family whose door dash account suddenly spiked. >> they asked chris chmura to step in when thousands of dollars of unexpected charges appeared. i use door dash. this isn't me, >> i hopebout morgan and rushton. they have this deal with door dash. they live here, and yet all of a sudden door dash started charging their credit card for dozens of food deliveries around cleveland. and look at those amounts right there. over and over and over again. in all, it added up to 59 different orders in 14 days, a total of $4558.36 in unauthorized charges. morgan and rushton say they reported the hack to door dash and the company said it was investigating. but the charges continued multiple times a day. so they wrote us. we contacted door dash, and the very same day, morgan and rushton say they got an e-mail from door dash saying, well, they apologized first, and they were going to reverse the $4,500 in charges. they also froze th

i'm consumer investigator chris chmura. nbc bay area responds next. poli identifying him >>> 6:25. do you recognize this man here? police need your help in identifying him. they say he's behind a credit card skimming operation at a brentwood gas station. police believe he's installed a skimming machine in may or even june, then used stolen information to withdraw money from different banks in fremont. >> 6:25. >>> nbc bay area responds to a peninsula couple whose door dash account was hacked. >> apparently hungry thief 2400 miles away run up a huge tab. the couple asked chris chmura to investigate. >> reporter: they live here but all of the sudden door dash started charging their credit card for lots of food deliveries around cleveland, 59 different orders over the next 14 days, a total of $4,500 in unauthorized charges. they say they reported the hack to door dash and the company said it was investigating but the charges continued multiple times a day. so they wrote us. we contacted door dash and the very same day they got an email from door dash that apologized, reversed the $4,5

i'm chris chmura. nbc bay area responds, next.n jose homeowner who wasn )t >>> welcome back. nbc bay area responds to a san jose homeowner who was not happy with how her house was repainted. >> so she called consumer investigator chris chmura's team for help. >> back in 2016, ann hired done right remodeling to repaint her house. ten months later, it looked like this. the paint was already peeling and chipping away in some spots. it just wasn't done right. ann told us she tried to reach the contractor to get it fixed, but didn't get a response. so she asked us for help. we contacted done right remodeling. a manager told us ann was calling the wrong person. then done right made things right and repainted the entire house and threw in a three-year warranty. all worth about $3500. ann later sent us a photo of what the house looks like now. looks pretty good. now, when you have work done on your home, we recommend snapping photos before, during and after the work. just in case something goes wrong. save them, along with the contract an

. >> chris chmura's team helped clean up the problem. >> roy vaughn loves his 2015 cadillac srx and wantso keep it looking new. he bought the luxury desantis from a dealer in fremont and also prepaid $560 to get two detailing services each other five years. ron says a finance rep. promised him free use of a courtesy car each time a loaner. the first five times he got the courtesy vehicle no questions asked but the sixth time he was told no. the dealer would no longer honor the finance rep.'s verbal promise. ron complained to the general manager but didn't get a response so he called us. we called the gm and the very next day ron told us the gm called him and assured him he will have courtesy car for his four remaining detailing appointments. here's what ron might have done a little bit differently. get the courtesy car offer in writing. if the salesman won't put a promise in writing, i'd ask him why not? maybe that's not someone you want to do business with. you can also call us any time. the number is 888-996-tips or visit nbcbayarea.com/responds. >> thank you, chris. if this doesn't wor

i'm consumer investigator chris chmura. we'll show you how, next. deadly. a first of its kind emergency alert system will be put to the test today in sonoma county. >>> 5:24, nearly a year after being ravaged by deadly fires an emergency alert system will be put to test in sonoma. people can expect a call to their land lines or cell phones if you're signed up for the so co alert system. on wednesday the county will activate its wireless emergency alert system. our investigative unit recently sat down with sonoma county emergency manager and you can see our report on nbcbayarea.com. just click on the "investigate" tab. >>> nbc bay area continues to respond to north bay fire victims and we've been helping people tackle insurance issues. chris chmura is here to tell us about a new research project and how people who lost their homes last year can speak up and possibly trigger big changes. >> it's been almost a year since the devastating fires. in advance of the october anniversary, a nonprofit group is trying to gauge how fire victims are recovering. san franc

i'm chris chmura. nbc bay area responds, next. when the day turns into night, my hash browns turn into my $3 munchie mash-ups. crispy hash browns and tasty white cheese. mashed up with your choice savory egg and bacon, buffalo chicken and ranch, or jalapeños and bacon. try my $3 munchie mash-ups, back for a limited time. only at jack in the box. for just three bucks! crispy hash browns and tasty white cheese. mashed up with your choice of savory egg and bacon, buffalo chicken and ranch, or jalapeños and bacon. try my $3 munchie mash-ups, back for a limited time. only at jack in the box. san jose man who said an auto dealer wasn )t paying attention >>> welcome back. nbc bay area responds to a san jose man who said an auto dealer wasn't paying attention to detail when it promised to detail his car. >> chris chmura's team helped clean up the problem. >> roy vaughn loves his 2015 cadillac srx and wants to keep it looking new. he bought the luxury sedan from a dealer in fremont and also prepaid $560 to get two detailing services each y

so, she turned to consumer investigator chris chmura to turn up the heat on the store.oming up next on today in the bay-- coliin kaepernick continues to make headlines... his much-anticipated nike ad aired last night... and this morning social media is responding. plus... a controversial training course for bay area police will soon come to an end. what critics of "urban shield" are saying. ♪ ♪ ♪ i put a spell on you ♪ yeah, because you're mine ♪ with chase atms serena can now grab cash on the go, all with the tap of her phone. ♪ stop the things you do no card? no problem. life, lived serena's way. chase, make more of what's yours. for joining us. i )m laura garcia. and i )m marcus washington. lots of activity out there today... another setback this morning for san jose commuters looking to jump on bart to get into the east bay and the city. today in the bay )s kris sanchez is live with, yet, another delay for people who have been waiting for so long for this bart extension. happening today - the official kickoff - to a controversial first responder drill-program .. tha

. >>> coming up next on "today in the bay," chris chmura is here with cake because nbc bay area >> yes, we have something to celebrate. little bit of a celebration, just a little bit. seven figures, two languages and one mission to save people money. nbc bay area responds next. team benchmark for our viewers. >>> 6:22. our money saving consumer team hit a great new benchmark for out krur hes. >> chris chmura joins us live in studio with new numbers. >> we've been fighting to get money back for consumer ace little more than two years and we track every single penny we get back for people. we are proud to tell you we have now recovered more than $2 million for nbc bay area viewers. we add our tote board one case at a time every morning u.s. se we closed for mauro in hayward. he wrote me a letter and sent it in the mail, about an auto repair bill he thought was inflated by more than $1700. we contacted the shop's corporate office and mauro got a refund of $1781. our sister station telemundo 48 responde is helping viewers in spanish. consumer investigator arlen fernandez and her team helpe

she asked consumer investigator chris chmura to turn up the heat on the store. coming up- kickoff controversy. this reaction pouring in this morning after the nike commercial featuring colin kaepernick during the n-f-l season )s opener delayed... again. new this morning: a new wave of troubles for bart )s expansion into the south bay. and the reason why this weekend will mark an end to a series of controversial emergency response drills in the east bay. east bay. it was time to update the bathroom but we wanted to work with a company we could trust. rebath gave us the bathroom we always wanted. call 925-233-6471 and save $1000 off your complete bathroom remodel fast, reliable internet is crucial. does it every go down? yes. can't do my job. business grinds to a halt. our gig-speed network not only downloads files up to 20 times faster, we go beyond fast with 4g backup for complete reliability. so if the unexpected happens... (snaps fingers) you stay up and running. we lost power... but not to that. i want that. (laughing) for a limited time get fast, reliable in

i'm consumer investigator chris chmura. we'll talk you through the process, next. lots of viewers we problems with i-d theft. >>> 6:22 right now. nbc bay area responds to lots of viewers who have problems with i.d. theft. >> we all just got new power to maybe get ahead of some of the thieves. consumer investigator chris chmura shows us how to protect ourselves. >> good monday morning. for the first time, you now have the ability to freeze your credit, basically lock out thieves free of charge. a new federal law kicked in friday. it requires the big credit bureaus to let you freeze your credit file for free. freezing prevents anyone like scammers from opening loans, credit cards or other accounts in your name. previously the major credit bureaus charged a fee to freeze your file. >> on average, it takes about 30 hours to unwind identity theft. so you don't want to deal with that. you want to lock your credit down ahead of time. it's really smart to put a freeze in place before problems occur. >> freezing works in three steps. let me help guide you through them. firs

. >> let's check in with sam brock, chris chmura. hey, guys. >> reporter: garvin, good evening. yes, you are celebrating baseball. we are celebrating mexican heritage at independent day for so many central american countries and mexico as well and of course we are celebrating ice cream. you guys have been giving those out. >> nieva in spanish. >> helado. >> reporter: we've been watching people streaming in here all afternoon, sharing ice cream. we have t-48, our sports anchor and director there. what is the significance of this day? >> it's very important for us, having a space outside of our country, being able to celebrate our heritage, being in contact of our roots, having a little bit of our music in the background, having some ice cream and tacos on the street. this is awesome. >> norteno. >> that's a little banda now so you got to get with it. >> reporter: chris and i have been having a competition of how much we can actually understand. we're progressing. we do understand ice cream and our philosophy has been try a little bit of everything. >> free ice cream. that's the m

>> all of us get those annoying calls almost every day so we asked consumer investigator chris chmura to take a closer look at this growing problem. >> if you think you're getting more robo calls than ever you might be right. first orion predicts next year nearly half of all calls to mobile phones will be what it calls scam and nuisance calls. researchers found such calls have doubled since 2017. phone scammers are changing their tactics. they are spoofing caller i.d. to hide behind what looks like a number from your area. it's prompted most of us to just lose all trust in caller i.d., but scammers, they are persistent and greedy. >> they just make more calls. keep trying over and over and over again to get through, and volume as more and more people stop answering the phone or use tools that protect their phones. >> we wanted to know what are phone companies doing to stop scam calls. tonight at 11:00, we'll show you just how easy it is for scammers to trick you with fake caller i.d. and tell you about a a solution on the horizon that could sharply reduce the number of unwanted calls

. >> she called consumer investigator chris chmura's team for help patching things up. >> back in 2016 ann hired a company to paint her house. 16 months later it looked like this. the paint was already peeling and chipping away in some spots. it just wasn't done right. ann told us she tried to reach the contractor to get it fixed but didn't get a response. so she asked us for help. we kkted done right remodeling. manager there told us ann was calling the wrong person. then done right made things right, repainted the house and threw in a three-year warranty worth about $3,500 and sent us a photo what the house looks like now. when you have work done onomme photos before, during and after the work, just in case something goes wrong. save them, along with the contract and the warranty, both of which you insisted on in writing, right? call us any time with your consumer complaints. the number is 888-996-tips or visit nbcbayarea.com/responds. . >>> all right, muggles, listen up, can you believe it, it has been 20 years since the release of the harry potter book. >> it became a worldwide phe

i'mestitor chris chmura. we'll show you how next. >>> also, the bold move that this shoplifting suspect is accused of making if a local walgreens that had ambulances rushing to the scene. . >>> get ready for changes as we head into the weekend. in case you haven't heard, we'll have the chance of a few showers. my updated timeline for two chances over the next five days coming up in about seven minutes. fast, reliable internet is crucial. does it every go down? yes. can't do my job. business grinds to a halt. our gig-speed network not only downloads files up to 20 times faster, we go beyond fast with 4g backup for complete reliability. so if the unexpected happens... (snaps fingers) you stay up and running. we lost power... but not to that. i want that. (laughing) for a limited time get fast, reliable internet for a low price. call now. comcast business. beyond fast. shoplifting, >>> we have new details of the pepper spray incident at a vallejo walgreens. police say a woman suspected of shoplifting released pe

all kinds since it )s labor day, consumer investigator chris chmura is here to answer some of the more-related questions. >> chris is here to answer some of your more common work related questions. >> seeing how today is a holiday let's start there with our first question. are employers require today give workers holidays off or extra pay? the answer is no. according to california labor commissioner hours worked on holidays are treated like hours worked on any other day of the week most work doers get today off. last year 94% let work rs stay home on labor day. it is from the society from human resource management. is the boss require today give employees vacation time? that's no. if you get vacation time it's important to know it is treated as a form of wages. you earn it as you go. you're entitled to a payout up until your last day. dp you a consumer complaint call 888-996-tips or online at nbcbayarea.com/responds. >>> all right. it's coming up on 6:26 right now. what keeps you up at night? a new report finds three in four older millennials are losing sleep because of stress. people

all kinds since it )s labor day, consumer investigator chris chmura is here to answer some of the more common work-related questions. >>> since it's labor day we decided to answer some of your more work related questions. >> seeing how today is a holiday let's start with this question. are employers required to give workers holidays off? the answer is no. according to california baillab- california law does not require workers be given the day off for any holiday. last year 94% of companies closed. sheer another common question. is the boss require today give employeeing vacation time? the answer the no. if you get vacation time it is important to know it is treated as a form of wages. you earn it as you go. when you leave your job you're entitled to a payout of what you earned up until you last day. if you have a consumer complaint call 888-996-tips or online at n nbcbayarea.com/responds. >>> tomorrow kicks off season 16 for ellen. >> and we have a sneak peek of her first guest. she has an empowering message for women. >> my whole adult life i used to feel like i had to have a man. i

consumer investigator chris chmura has the exciting new numbers. >>> our consumer investigator has exciting new numbers. good morning, we have been fighting to get money back for consumers a little more than two years now. we track every single penny we get it back for people. we have recovered more than $2 million for nbc bay area viewers. we add to our board of one case at a time, just like the one we closed in haywood, for mauro. we contacted the auto repair shop and mauro got a refund of $1,781. our sister station telemundo is helping in hortensia, she was upset with her d she got a refund of$3,000. today combined of telemundo and nbc bay area responds, if you have a consumer problem, call us 888-99-tips or in spanish. >>> happening today the final piece of san francisco sales for transit center is almost done. the much anticipated g ondolas. there is some buzz going around that it may debut in a matter of days. on date.far there is no holdin sono ride it. idea of the >> if you go the park there and huge park. i want to check it out. >> next time you are in the city. >> it is a beautifu

chris chmura is here to talk about a research project and how people who lost their homes can speak uptrigger big changes. >> it's been almost a year since the devastating fires. in advance of the october anniversary, a nonprofit group is trying to gauge how fire victims are recovering. san francisco-based united policyholders wants to know if insurance companies are treating survivors fairly. if your home was damaged or destroyed, the group invites you to participate in a survey about the experience. the group is hopeful that it sheds light on insurance practices. >> lawmakers look at them. we want to go back to sacramento again and try to get reforms through, we need that survey data. >> so far, attempts to pass new state laws that protect consumers have not been advocates say the fight is not over. if you'd like to add your voice to the survey, we put a link to the united policyholders' website. nbcbayarea.com/responds. while there, you can send us consumer complaints or call us 888-996 hfr tips. >> thank you, chris. >>> new technology creating new danger for firefighters. santa cla

chris chmura and sam brock teamed up with telemundo 48 to hand out free ice cream.ut at any bay area event. you never know where we'll show up next with treats in tow. >>> don't forget the 70th annual emmy awards airs 5:00 p.m. tomorrow night. hosts are makele che and colin joest from "saturday night live." watch the emmy awards on nbc bay area. >> i will tune into that and i'll be jumping on facebook live after the show to give you an update on the last days of summer. >> for some parts of the bay area, the good weather is still on its way. october will be nice in the city. no 5:00 or 6:00 p.m. news tonight. instead it's sunday night football in america. ng ng ♪ ♪ ♪ i put a spell on you ♪ yeah, because you're mine ♪ with chase atms serena can now grab cash on the go, all with the tap of her phone. ♪ stop the things you do no card? no problem. life, lived serena's way. chase, make more of what's yours. and i am a certified arborist for pg&e.ughes i oversee the patrolling of trees near power lines and roots near pipes and underground infrastructure. at pg&e wherever

so we ask consumer investigator, chris chmura, to take a closer look at this growing problem for us. >> if you think you're getting more robocalls than ever, you might be right. first orion predicts that next year, nearly half of all calls to mobile phones will be what it calls scam and nuisance calls. researchers found such calls have doubled since 2017. phone scammers are changing their tactics. they are spoofing caller i.d. to hide behind what looks like a number from your area. it's prompted most of us to just lose all trust in caller i.d. but scammers, they are persistent and greedy. >> they just make more calls. they keep trying over and over and over again, to get through. and so we see a big increase in volume, as more and more people stop answering the phone or use tools that protect their phones. >> we wanted to know, what are phone companies doing to stop scam calls? tonight at 11:00, we'll show you just how easy it is for scammers to trick you with fake caller i.d. and we'll tell you about a solution on the horizon that could sharply reduce the number of unwanted calls yo

so, she turned to consumer investigator chris chmura to turn up the heat on the store. many undocumented familiesd. we have new information this morning on the numbers of children still seperated from their parents at the u-s-mexico border. those numbers are just into our newsroom. 497 of the nearly 27-hundred kids are still in custody. the parents of 322 of those children have already been deported. and the trump administration claims the parents of 167 of those still-separated children .. gave up their opportunity to reunite. two of the biggest races in the state this november .. are starting to tighten. here )s a look at a new poll jut released by "probolsky research." lietenant governor gavin newsom leads republican businessman john cox 44 percent to 39 percent. 17 percent now say they are undecided. senator dianne feinstein leads progressive challenger kevin de leo"n 37 percent to 29. with 34 percent undecided. coming up on today in the bay they )re concerned. it )s a story you )ll only see n nbc bay area. visitors to san francisco )s presidio have a new, greener o