i'm consumer investigator chris chmura. nbc bay area responds, next. >>> and happening now, foray second day, classes are canceled for millions of students in mexico city. smoke from nearby brush fires are creating an intense problem with people's breathing. mexico city declaring a partial driving ban. they hope seasonal rains could clean out the air and dampen the fires. more news after the break. 4:53. dozens of consumer complai every week. consumer investigator chris chmura is here to share us what his team )s been up to lately. >>> welcome back, everyone. >> consumer investigator chris chmura and his team are here to share with us what they have been up to lately. >> good morning. we're not even halfway through 2019 and already nbc bay area responds has helped recover or helped consumers save $1.43 million. let's talk about kang in san leigh-ann tkrandro leandro. they came waiting for a furniture delivery four months after he got it. we got a $622.71 reimbursement. bienvenido in san francisco needed help with an airline

i'm consumer investigator chris chmura. nbc bay area responds, next >>> sweden taking the first steps to have julian assange extra indicted. he is accused of rape in that country. he was arrested by british police and is serving a 50-week sentence. and allegedly conspire to go hack into a pentagon computer. a lot more news ahead. 4:52. >>> 4:54 right now. nbc bay area responds to an east bay man with a question about his receipt. >> consumer investigator chris chmura and his team learned something about a relatively new state law. >>> good morning. peter in san leandro was puzzled after a recent visit to ikea. he wanted to know what is this $10.50 recycling fee all about right there on the receipt. he said he asked ikea workers, and they didn't have an answer. so he called us. and we asked ikea corporate. it told us the fee is tacked on all mattress sales in california. and that money goes into a pool that pays for mattresses instead oyear created the mattr recycling council which tells us it has collected more than 4 recyc

consumer investigators chris chmura. nbc bay area responds, next. >>> and happening now, southwest e texas preparing for more rain. take a look at this video from houston. flash flood watch in effect until saturday night. rising waters turn the busy interstate 10 into a parking lot last night. the houston area is expected to see two to four inches of rain, while some areas could see as much as a foot of rain. >>> 4:56 for you right now. nbc bay area responds to consumer complaints in english and spanish. >> consumer investigator chris chmura is here with an update on his team's accomplishments. >> we're coming up on our third anniversary here. nbc responds and 48 responde have helped consumers like you save or get back more than $2.8 million. two of our most starting with pauline in sunnyvale. she told us about a problempurc. we see these cases a lot. our team helped get $500 back from the car that sold the gift cards. consumer iti fernandez helped fermin with a problem with a satellite tv bill with a refund of $600.32.

i'm consumer investigator chris chmura. nbc bay area responds, next. >> a very good friday morning to you from the east bay this morning, we take a live look at the oakland skyline sparkling. should be a nice day ahead. in fact, ubgs something is returning to oakland. >> thousands comeo telegraph avenue between west grant and 27th street. and you can expect that live music, spoken word performances, art for sale, as well as tons of straight booths. sounds good to me. the first friday event since january. organizers tell us it's the first time anyone can remember that has happened. three times in a row. >> no kidding. people having a good time-out there. >> oh, yeah. it's a fun time. >> all right. the weather will cooperate as well. >> it will be cooling down going into the weekend. still very warm today. pretty much like yesterday. temperatures reach into the mid to upper 70s. here's a live look in palo alto this morning. a nice, clear, cool start with low 50s. a few more clouds in the mix today. kind of peeking out from th

i'm consumer investigators chris chmura. nbc bay area responds, next. >>> happening now, missouri under a state of emergency. severe weather is moving through the state right now, but there is some good news. a tornado watch for the st. louis area has been canceled. a fast-moving chain of storms moved eastward through illinois and toppling trees. flooding is now a problem there. we'll have a look at our nice, calm forecast. >>> and good wednesday morning to you. a live look now out on palo alto. you can see cars on the roads right now getting started with their day. mike inouye will track the commute coming up in just a bit. it's 4:55 for you right now. nbc bay area responds to an east bay woman who says new her dishwasher flooded part of her home. >> she asked consumer investigator chris chmura's team to help clean up the mess with the installers. >> they bought a dishwasher for their castro valley home back in august. they hired a crew from best buy to install it for them. well, a month later the couple found water damage

i'm consumer investigator chris chmura. nbc bay area responds with an anniversary next. >>> happening now,ng up the sweltering hot lava. it was streak down europe's most active and highest volcano. it spewed ash over the mediterranean sea. [ sitar music playing ] chloe, why is there a lamp shade on your head? shhh. my owner might have given me a little bit of catnip. uh. [ laughing ] that's great. listen... it is great, gidget. everything is grand. [ meow ] [ purring ] [ growl ] are fi that was weird. [ growl ] oh sister it's going to get way weirder. >ate. >> three we turned rkinto help you. in that three-year period, we have responded to more than 14,000 complaints, and we have helped bay area viewers save or get back more than $3.5 million. that is real money. we're proud to put it back right where it belongs, in your pocket. we worked to change laws and corporate policies along the way. >> after watching your story, we decided that we will go to fire resistant. >> how many realtors should be using those kinds of account

i'm consumer investigator chris chmura. nbc bay area responds, next. [ grunting ] it's snowtime baby. [ screaming ] oh, it's just this weird little guy. ow! ow, ow, ow! ow, ow, ow! [ screaming ] not cool. have the fastest internet and now the best mobile network too? yeah and get them together and save hundreds on your wireless bill. wow, that's great. oh, and this looks great. are these words for sale? no. go, go, go, go, go. now the fastest, most reliable internet can help you save on your wireless bill. that's simple, easy, awesome. taxi! should i have stopped her? save hundreds of dollars a year when you get internet and mobile together. plus ask how to get $250 back when you switch to xfinity mobile. >>> good wednesday morning to you. we continue to follow breaking news. sky ranger flying overhead. this is on the westbound incline of the bay bridge this morning. three of five lanes have been closed down because of that accident. mike is keeping us updated on alternate routes and when it is expected to open up. look at

. >> chris chmura and his team stepped in to help him cash in. >> good morning. forget a free toaster. when lou opened a new account at hsbc he got a $350 cash bonus. he was offered more if he referred a friend. he would get $100, and the friend would get $250. so he referred his son, james. james's application hit a snag, and hsbc didn't finish activating until afterheionexpi. he went back and forth with the bank for month and gave up. more than a year later, he saw one of our nbc bay area responds segments right here and reached out to us for help. we contacted hsbc. it took another two months, but we landed lou and games their $350 bonuses. banks off offer cash incentives to recruit new customers. keep a copy of whatever they're offering until they pay up. if they don't deliver on your incentive, speak up. if that doesn't work call us at 1-888-996-tips or nbcbayarea.com/responds. >>> thanks so much, chris. well, when it comes to the silver screen, actor anthony hopkins knows all about cliffhangers. he is dealing with a real cliffhanger when it comes to his hom

i'm consumer investigator chris chmura. nbc bay area responds, next. cre >> and a good monday morning to you. a live look out of walnut creek there. a few cars on the road already getting started fwith their wee. if you're like me, have you seen the avengers? a lot of people are asking me that this weekend. and if you're like me, we are not alone here. because avengers, well, it's dominating the box office, shattering records in the process. it has raked in $2.2 billion. that's a lot of money there. the total makes it the second highest grossing film ever worldwide. just this weekend alone, the movie made nearly $300 million internationally. for comparison for you, the movie in second place this weekend, the intruder earning just over $11 million. >>> i'm happy when 20 people watch my video. >> du channel or something? >> i do. >> my son has one. he said, mom, guess how many people follow me? can you talk about it on tv. no. >>> looking at weather, a lot of opthat. >> it got crazy toward the end of the weekend. i wanted to loop this back 18 hours to sh

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> and happening now, people in virginia cleaning up this morning. strong weekend storms spawned a tornado. ef-1 touched down in suffolk, virginia. more news right after this break. >>> 4:55 for you right now. nbc bay area responds to a north bay country whose round trip flight to the philippines nearly left them stranded. >> and it cost more than they budgeted. >> good morning. andy gutierrez and his wife were at the airport in manila in the philippines said to fly to taipei and then on to san francisco, home. but the airline told them they only had a reservation from tie pie to sfo. on spot in manila, they had to book a separate flight and that cost them $380 on the spot. they asked expedia to pay for that. >> correct process was followed. we regret to inform you that my request for refund was fully denied. >> we contacted them. a week later andy got his $380, plus a $200 bonus voucher for the hassle. in a statement expedia said, our executive team dete

here's chris chmura. >>> good morning.were told their son needed surgery that would cost $30,000, they got their ducks in a row. >> we did obtain a preapproval letter from aetna prior to the surgery. we were expecting aetna to pay us their portion. >> but after the approved surgery, aetna only paid about $3,600 of the $30,000 surgery. the shirleys fought with aetna nine months and then turned to us. they got a check for $26,335. aetna told us, we apologize to the shirley family for improperly processing their claim and any in convenience this may have caused. the error affected our error. you can't always plan out major medical procedures. but when you can, like a scheduled surgery, we suggest you contact your insurance company first. get preapproval in writing. then check back with your doctor and hospital to make sure everyone is on the same page. ideally, in writing. if that doesn't work out, let us know. maybe we can help. nbcbayarea.com/responds or 1-888-996-tips. >>> thanks, chris. the warriors continue their winning

i'm consumer investigator chris chmura. nbc bay area responds, next. hal trouble.sumer investigator >>> nbc bay area responds to a half moon bay family's -- chris chmura talked to the airline and found a lesson for millions of other airline passengers. >> yeah. we've got a virtual secret here. just in time for summer travel. let's talk about pam aught. she took her family to europe last year. along the way, they encountered a long flight delay. it triggered a domino effect that cost them hundreds of dollars. pam filed for reimbursement. >> i waited a couple of weeks and they responded by saying, no, sorry. we don't owe you anything. >> pam did not think that was right. so she called us. we agreed with her. we know a little something about the airlines that most airline passengers do not. some air carriers have to pay passengers for certain flight delays and cancellations, the kind that occur every single day. tonight, at lichb cl11:00, we'l you how we got pam close to $2,000 and what you need to know to make sure you get paid. if you encounter travel trouble and ca

right amount you are due from an airline, let us know there, or give us a call, 888-996-tips. >> chris chmura ideas. thanks, chris. >>> it is 7:54. much more ahead on today in the bay, coming up, it is our clear the shelters, featuring pets, and kittens you don't want to miss coming up next. to simone, i leave the van gogh. to harrison, the wine collection. to craig, this rock. the redwoods to the redheads. the rainbows to the proud. i leave these things to my heirs, all 39 million of you, on one condition. that you do everything in your power to preserve and protect them. with love, california. with our friends from pets in need. executive director al >>> welcome back. it is time for "clear the shelters" segment with our friends for pets in need. the executive director is here with polka dot who you may recall from a few weeks ago came in, is she a she? >> yes. she. >> polka dot came in with her litter, her siblings, a week old, and now you, as a saint you are, fostered them and seven weeks old and just about ready for adoption. this is polka dot, this black and white one here. and you are g

i'm investigator chris chmura. we investigate and help you try to beat the ticket b togo's fans, the pretzelrami is back, with our famous pastrami and a bigger soft pretzel roll. and try the new turkey bistro with warm turkey and smokehouse bacon. don with dijon mayo and black forest ham. how far would you go for a togo? >>> right now at 6:30, an empty chair, a pusbucket of chicken a ceramic prop. political theater on full display on capitol hill after attorney general william barr is a no show. today was supposed to be day two of congressional testimony for the a.g. instead, barr skipped out because of the format of the hearings. nancy pelosi is accusing him of breaking the law. our janelle wang following all this drama. >> reporter: the bad blood between the attorney general and democrats. it's been brewing for some time and after today's no show it's at an t k of holding the top cop in contempt. an empty chair at today's house judiciary committee committee hearing after attorney general william barr skipped out

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> first here's a look at what we're posting on social media. check this out. everyone is talking about the "game of thrones", avengers. and if you're like me, you're like ryan reynolds in the middle, you haven't seen either of those. this illustrates my life right now. you can follow me on facebook, twitter, instagram for a lot of updates. what's going on in my world. let's start a conversation this morning. 6:21. you're watching "today in the bay". ♪ flintstones! meet the flintstones. ♪ ♪ they're the modern stone age family. ♪ ♪ from the town of bedrock. ♪ meet george jetson. ♪ ♪ his boy elroy. with instant acceleration, electric cars are more fun to drive and more affordable than ever. electric cars are here. plug into the present. are we tnot yet.? at crystal geyser we put our mountain source on our bottle... that's cool. ...because we bottle at our mountain source. crystal geyser alpine spring water. always bottled at the mountain source. according t

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> and happening now, utah police looking for a missing 5-year-old girl. elizabeth shelly's uncle is in custody and not being cooperative. he had a criminal history and drug problem. search teams will be out looking for the little girl today. fremo >>> and welcome back to you on this monday and memorial day. we take a live look outside. obviously traffic is not going to be much of a factor for you. an east bay woman says a new dishwasher flooded part of her house. >>> she asked our consumer investigator to the mess. >> artis and ralph bought a dishwasher back in august. they hired a crew from best buy to install it for them. a month later, the couple found water damage in the kitchen. they say it was coming from the dishwasher was because it was leaking. it was soaking the floors, the walls, and the base cabinets. they tell us they spent months going back and forth with the manufacturer and the installers. we contacted everyone involved including the reta

. >> tonight a major manufacturer responds to reporting by changi changing policy, chris chmura is hereh the shift. >> took concerns east to company that patented thest00 years ago. 100ted factory, set s on years of history. we're in the heartland. >> gypsum blends. >> every batch. >> craftsmen. >> about 110 people in the plant. >> and machines. >> ten hours a day. >> making safes and fire cabinets intended to survive inferno. fire king. >> called fireproof so long. >> patented about 100 years ago. used term ever since, not much longer. last year revealed it's misleading. >> melted, yeah. >> north bay firelearned that h. fireproof saves melted. >> disintegrated. >> revelations reverberated in indiana. fire king president gary weisman saw o rort and learned term is meaningless for most of us. >> it's manufacturer's label, no one is testing it. >> pulling the term. >> after watching your story we'll say fire resistant, not fireproof. >> told how many hours safe is fire resistant based on independent lab tests. >> does rest of the industry need to follow you? >> they should, consumer being

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> a very good morning looking out to the east bay this morning. a look at walnut creek. mike has his eye on that traffic there on the left-hand side as he always does. we'll check in with him in a moment. of course kari has her eyes on the skies. everyone still buzzing about fashion's biggest night in new york city. did you check this out? stars turned out pretty serious looks at met gala. that's lady gaga. >> four different looks this year. here are three of them. we can't necessarily show you the last you can imagine what it is. she even got more undressed there. all right. >> check out cardi b.'s dress. it was decorated with 30,000 feathers. it took 35 people more than 2,000 hours to actually make. when it was all laid out it was beautiful. >> comedian amy schumer having the last app. she posed before the peacock was even laid out. she posted this on instagram saying she was on the way to the hospital. she later gave birth to her first child. so congr

consumer investigator chris chmura is looking into how people are buying up all the tickets. >> good morning. imagine you're waiting in line to get tickets for your favorite performer or band and suddenly someone shoves everyone out of the way and buys up all the seats. it happens all the timement scalpers are using an army of bots to scoop up as many seats as they can and resell at a much higher price. the bots are tough to identify because they mimic human behavior. >> they may even solve captions, those annoying letters that everyone hates seeing. that is a technique being used. >> it is also illegal. tonight at 11:00, we'll take you inside the scalpers web. we will show you how they easily cut in line and ask law enforcement what it is doing to shut down ticket hoarders. if you run into trouble, let us know at 1-888-996-tips or nbcbayarea.com/responds. i'll see you tonight at 11:00. >>> thanks, chris. >>> house speaker nancy pelosi is likely dusting off her cap and gown. >> she is often asked to speak at college graduations. this year she won't have to travel very far. she will b

. >> they asked chris chmura's team to make a tech company make good on its seven-figure promise. >>> good morning. this revolves around this destructive fireback in 2017. the homeowners have rented out the home to app users for the weekend. the tenants escaped the fire, but the house was a total loss. the homeowners figured the rental app had their back with rebuilding because of a $1 million promise. attorney robert actutoler said should be careful. >> frequently their actions are inconsistent with their words. and that's a real serious problem. >> tonight at 11:00, what happened with the house after we stepped in, and the important insurance lesson we learned that every want-to-be landlord needs to know before their next guest checks in. if you have a consumer problem you can't settle yourself, call us 888-996-tips or nbcbayarea.com/responds. please join us again tonight at 11:00. >>> all right. looking forward to that, chris. now, to this video of rescue crews freeing a horse. you heard me right, a horse. he is stuck deep in mud here. this is in los angeles. they were able to pull

chris chmura was there to get the reaction. >> there is a computer in this box, and i'm planning ongoingege after high school, so it will be really important to do schoolwork and things like that. >> reporter: did you have any idea today that's what you were going to get? >> not really, not at all. >> big surprise. >> perfect halftiming. the campus plans to host a graduation about a month from now. >> it was nice while it lasted. the warm temperatures, clear skies, sun and now we're going to get rain. >> some changes. >> aren't you peppy. >> way to be a debray downer. >> if you have allergies it's a positive if you get some showers. >> this is the guy you wasn't to talk to that's positive. >> glass halful realype rain, it's not going to be that way. we'll see a chance of showers probably this time tomorrow night. right now still a party atmosphere out there at s.a.p. center as sharks took a game from colorado now, one game away from the conference finals. right now 52 degrees. highs 70 today. we'll probably see temperatures the in san jose in the same range tomorrow. but for most places,

we asked consumer investigator chris chmura to check it out. bots, is that even legal for them to buy all the tickets? >> it is not. it is not legal at all. and yet these mysterious digital middle men continue to drive up prices at a staggering scale and rapid speed. if you feel like you never have a chance to buy a ticket at face value anymore, blame the bots that buy in bulk. and you're about to see, the people who can enforce thely the stop them, aren't. ♪ >> reporter: "hamilton" returned to san francisco in february, yet it's still the hottest ticket in town. >> i got online the day tickets went on sale, and we were number 11,000 in line. >> reporter: 11,000th. jennifer competed with other hamilton fans, but an bots also crowded the ticket line online. >> the moment that they go on sale, the bots are in million seconds purchasing tickets. >> reporter: edward roberts and his team at distiltws t improve your odds of paying face value. it's a 24/7 battle. distill discovered bots dominate 40% of all websites. that doesn't mean they get 40% of s

. >> consumer investigator chris chmura responded to a half moon bay woman whose flight went south. chris got her cash using some little publicized airline lingo that he's about to share with all of us. >> big publicize now. >> this is the megaphone. this is an announcement you will not hear on the p.a. system at the airport. some airlines are required to pay you up to $700 cash, cash, when a flight is later canceled. it's because of something called the eu261. and that little code is buried in the airline lingo. most people have absolutely no clue. >> it was amazing. totally amazing. >> reporter: the family's european vacation spanned two mesmerizing weeks and one bad night in london. >> we slept on the floor of the airport. >> reporter: not by choice. they were flying british airways from croatia to morocco via london when a crew issue triggered a monster flight delay. >> seven-hour delay. >> reporter: the otts missed their connecting flight as well as a prepaid tour the next day. they also wound up paying for the hotel room they couldn't get to. in all, they were out $601. when pa

they asked consumer investigator chris chmura )s tem to make a tech company make good on its seven-figure. >>> a million-dollar dispute in sonoma. >> they asked a tech company make good on its seven figure promise. that's a big figure. this story revolves around a destructive house fire in 2017. the homeowners had rented out the home for the weekend. they escaped the fire right there. but that house was a total loss. the homeowners figured rental app had their back for rebuilding because of a $1 million promise. the attorney says you should be careful with start-ups and their lofty promises of protection. >> frequently their actions are inconsistent with their words. that's a serious problem. >> tonight, what happened with the house after we stepped in? and the important insurance lesson we learned that every want to be land lord needs to know before you check in your first or next guest. if you have a consumer problem you can't solve yourself, cactus. >> that would be terrible to have a home and lose it. >> we'll try to figure it out. >> facebook is cracking down on live streaming. peopl

we ask our consumer investigator to look into it, chris chmura. >> they're not legal.ddleman continues to drive up ticket prices at a staggering scale and furious speed. if you feel like you never had the chance to buy ticks at face value, anymore? blame the box. >> people that can enforce the law to stop them, all right. >> reporter: "hamilton" returned since february. >> we were number 11,000 members in line. bots also crowded the ticket line. >> the moment they go on sale. the "bots." it is a 24 lumber 7 battle. distill discovered 40% online traffic. >> that does not mean the bots are getting more perce. >> a ram and the earest that were attacked lie bombs. >> concert as and plays and gam. making millions for skcalpers. how many people has the stage charge? none. >> the attorney general office did not explain. >> congress passed add national school district in 2016. kansas stater jerry mirrand sponsored it. >> tba. >> we asked the justice department for a list of all cases. they were zero. >> senator muir ran told us, law enforcement can't track the box. >> engineer

. >> consumer investigator chris chmura has surprising rights on unwanted merchandise ends up at yourront door, chris. >> a product arrives addressed to you. you never ordered it. do you have to pay for it? >> the federal trade commission says no. federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. as for the product, the ftc says it's yours. you have a legal right to keep it as a free gift. if you have a consumer complaint, let us know. the number is 888-996-tips or online at nbcbayarea.com/responds. >> thanks, chris. >>> evening the playing field for college students, california wants to provide grants to reduce exam fees for a.p. tests. many are often deterred from taking them because of the cost. >> if you want them to be successful, you want to provide equity for all students. there should be no barriers -- >> it would reduce testing fees from $100 to five bucks. >>> this may surprise you, one of the fastest growing cities in the country is dublin. dublin is the 11th fastest growing city. population increased almost 5% last year. more than

chris chmura is here to share some of our most recent wins for >>> our nbc responds team has been solving consumer problems for almost three years. >> chris is here to share some of the our most reason wins for viewers. >> we've now helped bay area consumers get back or save more than $2.56 million. we're adding more to that total every day with cases like these. let's start with karen in san jose. she was hung up on a billing problem after she switched her business phone line to a residential line. sarah and linda in walnut creek say they spent months trying to solve a newspaper home delivery problem. we landed a solution and a $24 refund. and in san francisco, a dispute between an online store and a delivery company. we got everybody together and they got back their money. call us any time. the number is 888-996-tips. have a great weekend. thank you. >>> a new phone scam that could wake you up. phone calls from the 222 area code. the caller hangs once and hangs up. then does it again and again. it's in africa, by the way. the goal is to get you to call the number back. that's the hook.

. >> chris chmura takes a look at three years of fighting for your money. >> good morning.his week we turned 3. since may of 2016, we have been working to help consumers like you. in that three-year period, we have responded to more than 14,000 complaints, and we have helped bay area viewers save or get back more than $3.5 million. that is real money. we're proud to put it back right where it belongs, in your pocket. we work to change laws and corporate policies along the way. >> after watching your story, we have decided we will go to fire resistant. >> how many realtors should be using those kind of male accounts. >> none. zero. not one. >> maybe your consumer complaint will be the next one we resolved. tell us about it at 1-888-996-tips or web w nbcbayarea.com/responds. >>> a woman getting caught in a train door, and the effort to make sure trains are working right. >> is it safe. a boom of cbd oil use across the country and here at home, regulators weigh in on its future. >> ending the food desert in one east bay community. it solves a problem there people have dealt wi

. >> chris chmura has a little known fact about dealing with doctors. >> people make mistakes, and thatctors. you may be surprised to learn that california law does not require doctors to carry malpractice insurance. the same goes for dentists. now the office or hospital where they work might require malpractice insurance, but the state does not. you have a right to ask your doctor if he or she carries malpractice insurance. if you don't like the answer, can you find another doctor. call us with your consumer complaints, 888-996-tips or online at nbcbayarea.com/responds. >> well, by now you've probably heard between flooding and tornados, it's been a deadly and destructive 24 hours in the midwest and tonight we could see more damage. ohio and on okklahoma among the hardest-hit states. >> tornado on the ground! >> reporter: panic in the heartland. >> it's like out of a movie. >> reporter: but this horror is all too real. multiple tornados tearing apart western ohio. daylight revealing the extent of that damage. homes ravaged. tree the and power lines snapped. entire communities left in r

consumer investigator chris chmura responded to a half moon bay woman whose trip was wrecked when her>>> this next story could save hundreds on your next trip. >> chris responded to a half moon bay woman whose trip was wrecked when her flight was canceled. chris got her cash using airline lingo that we want to share with you. >> here's an announcement you will not hear on the airport pa system. some airlines are required to pay you up to $700 in cash when a flight is late or canceled. it's because of something called e u261. it's buried in airline code and most people have no clue. >> it was amazing. totally amazing. beautiful countries. >> the family's vacation spanned two weeks and one bad night in london. >> we're slept on the floor of the airport. >> not by choice. they were flying british airways from croatia to morocco when a crew issue triggered a monster del delay. >> seven hours. >> they missed the connecting flight and a prepaid tour and they paid for the hotel room they couldn't get to. they were out $601. when pam got back home, she asked british airways for reimbursement.

i'm consumer investigator chris chmura. nbc bay area responds next. sunn was getting a free i- phone. when she ended up p >>> nbc bay area responds to sunnyvale woman who thought she was getting a free iphone. >> when she ended up paying for it, she turned to us and our investigators. >> pat chow took advantage of a buy one get one iphone offer from at&t. she says she had to buy both phones up front. but at&t reps assured her she would get a $700 credit for the second iphone within two months. well, that didn't happen. patty says she spent the next ten months trying to get the $700 she was promised. finally, she turned to us. we asked at&t to take a second look. and two days later, patty got that $700 credit. we asked at&t what happened. but it didn't get back to us. when you hear buy one get one free. say buyer beware to yourself. in patty's case, there was a disparity between what the salesperson told her and what the promotion rules actually state. when a salesperson offers up something enticing, don't just ma type to make sure the offer is in writ

i'm consumer investigator chris chmura. nbc bay area responds, next. ♪ ♪ with the chase mobile app, jason wu could pay practically anyone, at any bank, all while putting on a runway show for new york fashion week. or, he could make it even easier - for cat sitting. (meow) whoa. you've groomed her, too. (cell phone vibrating) fes wa chase. make more of what's yours. man, that's a cool looking hot tub. we should check on the baby. he's so sweet. maybe too sweet? internet's down. go! your home is only as smart as your internet. get reliable at&t fiber and get speeds up to 300 megabits per second and directv. bundle for 75 dollars a month for 12 months. limited availability. may not be in your area. more for your thing. that's our thing. call 1-800-call-att. >>> it is 6:13. temperatures in the 50s. it will be climbing into the 60s and low 70s in the north bay. a look at your forecast. dublin bart station, again, cloudy skies, combination of sun and clouds into the afternoon. 10:00 a.m., still in the 50s. a little cooler this mo

. >> consumer investigator chris chmura is here to share what his team has been up to this morning. >even halfway through 2019 and already nbc bay area responds has helped recover or helped consumers save $1.43 million. let's talk about kang in san leandro. they came waiting for a furniture delivery four months after he got it. we helped get things moving. we got a $622.71 reimbursement. bienvenido in san francisco needed help with an airline bag a pblg baggage fee dispute. we landed him a refund $23.99. cynthia in san jose said a car dealer didn't follow through on taking care of her new car's license plates and extra keyfob. we drove in a solution and that saved $403. maybe we can help you, too. 1-888-996-tips or nbcbayarea.com/responds. have a great weekend. >>> you, too, chris. >>> 5:57. investigators in alaska is getting a look at what is planes carrying tourists which collided on monday. new video of wreckage being recovered. the plan is to piece together to get a better idea what led up to the crash. >>> sources tell our investigative unit as many as a third of all guns are unt

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> but first our team is always on social media. which ebg this o check this out. mike inouye sharing how he celebrated cinco de mayo. will be packed this week for the )google i-o developer >> welcome back, everyone. 6:22. shoreline amphitheater will be packed for the google i/o developer conference. they will share the latest on nest, pixel phones, google assistant. in will likely be a few surprises. it will start with a key note address on tuesday morning. the event will run through thursday. >> new this morning, time to check your refrigerator. we have another major recall to tell but this morning that could affect your kids' lunch. tyson foods is recalling 12 million pounds of chicken strips over contamination concerns. used by date october 1, 2019 through march 7, 2020. if you have these products, toss them out or return them to the grocery store. >>> when you talk about new construction you hear not in my backyard. new this homeowner tells us he dec

. >> chris chmura and his team followed up and learned something about a new state law. >> good morning. peter in san leandro was puzzled after a recent visit to ikea. he wanted to know what is this $10.50 recycling fee all about right there on the receipt. he said he asked ikea workers, and they didn't have an answer. so he called us. and we asked ikea corporate. it told us the fee is tacked on all mattress sales in california. and that money goes into a pool that pays for a new program that lets people recycle mattresses instead of sending them to the dump. a state law that kicked in last year created the mattress recycling council which tells us it has collected more than 4 million mattresses. if you have a mattress to recycle, you'll find drop-off locations around the area. we posted a link on nbcbayarea.com/responds. let us know if you run into any mystery charges on your receipts. or call us at 1-888-996-tips. >>> thanks, chris. >>> right now at 6:00, standoff over. >> it's a wakeup call. >> an east bay neighborhood rattled by an eight-hour standoff. what people who live there tol

. >> including our consumer investigator, chris chmura. you're here to explain. >> she punches your name, elongates your name. you have answers. >> we have action here. when north bay fire victims told us their saves melted, they found out there's no standards to label a safe fireproof. we recently challenged safe manufacturers. that took us east to indiana where we witnessed this fireproof safe ablaze after a short time in a test oven. he was concerned how quickly his competitor's fireproof safe burned up. >> this is not good for our industry. we hate to see this. >> he's taking action. tonight at 11:00, we'll tell you about the policy shift our reporting prompted. what you need to look for on your safe or the next one you buy to figure out how long you can expect it to hold up in a fire. that's tonight at 11:00. >>> if you have a consumer complaint, 888-996-tips. see you again tonight at 11:00. >> this was a big deal after the north bay fires. i remember you reporting. a lot of people w had the safe and our valuables went up in flames. >

i'm consumer investigator chris chmura. nbc bay area responds, next. >> but first our team is always on social media. i'm posting about national teacher appreciation day. i was fortunate enough to run into my high school english teacher. what a great influence she had on my life. happenin ♪ flintstones! meet the flintstones. ♪ ♪ they're the modern stone age family. ♪ ♪ from the town of bedrock. ♪ meet george jetson. ♪ ♪ his boy elroy. with instant acceleration, electric cars are more fun to drive and more affordable than ever. electric cars are here. plug into the present. new york city. it happened shortly after a speeding, out of control car >>> 6:24. authorities have yet to sift through the rubble of a late night building collapse in new york. a speeding out of control car slammed into the building late last night. the first floor was vacant. people on the second level luckily were not home at the time. the driver ran from the scene, but officers were able to catch up with him. look at all the emergency personnel. the dr

so, consumer investigator chris chmura stepped in. . >>> an nbc bay area man had a problem with a parkot. >> good morning, bill gibbons wrote to us and said he budgeted $22 a day for parking. that's what it was on the telephone hot line, when he exited the lot, sjc charged him $30 a day. he filed a complaint and we called the hot line saying this was $22 a day when the price was there are 30 a day. we contacted sjc. they told us it was outdated and didn't request a price increase, they took action immediately, first they gave bill a full $90 refund and changed the recording the same date. >> >> we can talk to a live human being for live pricing. in a statement, the airport said, we apologize for any inconvenience mr. gibbons, thanks for bringing there to our attention. if you paid more for something, perhaps we can give it a call. >> well, 5:57 right now, ride share has been in the news lately, it was once sold as a way to lower traffic congestion. this case researchers found uber and lyft are behind two-thirds of the traffic increase over six years. they find ride sharing calls are ca

i )m consumer investigator chris chmura. n-b-c bay area responds, next. back how you feeling? ♪ ♪ (both) exhausted. but finally being able to make that volunteer trip happen was... awesome. awesome. you have to scrub. what do they... they use for washing. ♪ ♪ let's do it every year. we'll do it every year. i thought you'd say that - let's do it. ♪ ♪ see how investing with a j.p. morgan advisor can help you. visit your local chase branch. north bay couple whose round-trip flight to the philippines nearly left them stranded. >> nbc bay area responds to a north bay couple whose round trip flight to the philippines nearly left them stranded. >> it cost a lot more than they budgeted for. they asked our consumer investigator for some help and maybe try to get a refund. that is hard to do with the airlines. >> put yourself in andy gutierrez's shoes. they are overseas in manila, set to fly from manila to taipei and then all the way home to san francisco. but the airline told them they only had a reservation for the second leg from taipei to san francisco. so on t

they asked consumer investigator chris chmura and his team get them a refund. >> good morning.rrez and his wife were at the airport in manila in the philippines said to fly to taipei and then on to san francisco, home. but the airline told them they only had a reservation from tie pie to sfo. on spot in manila, they had to book a separate flight and that cost them $380 on the spot. they asked expedia to pay for that missing flight. here's what happened. >> correct process was followed. we regret to inform you that my request for refund was fully denied. >> andy contacted us. we contacted expedia. a week later andy got his $380, plus a $200 bonus voucher for the hassle. in a statement expedia said, our executive team determined there was an error made in reissuing the customer's airline tickets. call us at 1-888-996-tips or nbcbayarea.com/responds. >> thanks, chris. soon you will be able to visit a galaxy far, far away. but only for four hours. >> disneyland is announcing it is employing storm troopers to impose strict time limits. during the first three weeks after opening, you

. >> consumer investigator chris chmura is here with an update on his team's accomplishments. >> we'reup on our third anniversary here. nbc responds and 48 responde have helped consumers like you save or get back more than $2.8 million. two of our most recent wins starting with pauline in sunnyvale. she told us about a problem with a gift card purchase. we see these cases a lot. our team helped get $500 back from the car that sold the gift cards. telemundo 48, alen fernandez helped fermin with a problem with a satellite tv bill with a refund of $600.32. 1-888-996-tips. 844-408-4848 in spanish. have a great weekend. >>> thanks a lot, chris. city college of san francisco discussing cutting classes. and supervisors are already expressing concerns about the impact to students. city college of san francisco is free for san francisco residents, but it is facing some budget problems. the meeting starts at 10:00 a.m. >>> new for you, good news that may help the housing crunch. nearly 200 more affordable housing units are coming to santa clara. take a look at the artist's endering here. it will

chris chmura joined volunteers in paradise, a community still dealing with the aftermath of the devastatingse high, volunteers showed up with rakes and shovels. comcast fathered all 200 graduating seniors and gave them all laptops. chris was there to get their reaction. >> there is a kpao uttcomputer box. i'm planning on going to college. it will be important to do school work and things like that. >> did you have any idea that's what you were going to get? >> not really. not at all. >> it was perfect timing. they plan to host a month from now. students lost all of their belongings. what a wonderful ending. >>> still ahead on "today in the bay", political analyst larry gerson joins us to discuss gavin newsom's first four months as governor. >> a tense playoff games for the warriors and the sharks. nbc sports bay area is next. >>> i'm joe castellano with xfinity sportsdesk. the night went to quadruple overtime in the conference match up. warriors and rockets needed bonus time in their tilt as well. the warriors looking to take a commanding 3-0 series lead against the rockets. and under a min

. >> here's consumer investigator chris chmura. >> good morning. helped bay area consumers save $2.56 million. we are adding more every day with cases like these. karen in san jose was hung up on a billing problem after she switched her business fine line to a residential plan. we helped karen get a refund of 98.55. sarah and linda had trouble with a newspaper home delivery issue. we landed a solution and a $24 refund. naveet in san francisco was stuck between an online store and a delivery company. naveet got back $303.79. call us at 1-888-996-tips or nbcbayarea.com/responds. have a great weekend. >> thanks, chris. >>> 6:00, breaking news. a double carjacking and crash into a home in the east bay overnight. what we learned about the suspect's age and the yon going problem now for the people who live there. >> and finally finished. a nearly eight-year project is one of the area's largest reservoirs is complete. this morning a brand-new look at the end result. ♪ everywhere you look >> everywhere you look we are looking inside the "full house" this m