i am chris chmura, and "today in the bay" responds next. >>> and then the amazon rain forest had a record number of fires. this last thursday the center says satellite images spotted almost 10,000 new forest fires mostly in the amazon bases. we'll be right back. it's 4:52. >>> good thursday morning to you. looks like traffic is picking up outside a little bit as we look outside at dublin. mike's got tabs on the morning commute across the bay area, and he will help you out shortly out the door if that's where you are headed. >>> a couple thought they were being over charged on a lease, so they turned to chris chmura' team. >> roberta and her husband leased a 2017 rogue like that one there, and at the end of the summer they wanted to buy the rogue. the price would be $18,270 plus a $300 purchase option fee. they say that is not what nissan sunnyvale quoted. >> they wanted to charge me $695 in additional fees that were nowhere on the lease and nowhere in writing, and so we took our issue to you guys. >> we took a look at the lease agreement and did not see the fees either, and we contacted n

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> but first, happening now,usands are being evacuated in the canary islands due to fast-moving wildfires. 42 acres have been burned so far. nine helicopters and two planes were aiding at least 600 firefighters and an army of emergency personnel who were working in shifts. evacuations ended in at least 40 towns. we'll be back after this break. >>> good mondaor taking a golden gate bridge. we see a few cars on the road and that commute this morning, how will it be? mike inouye has a look at that for you. it is 4:55. >>> nbc bay area responds appliance delivery team dropped the ball. >> also dropped the delivery. she asked consumer investigator chris chmura and his team for help in getting the washer repaired. >> amaought a washer and dryer from lowe's. the crew dropping the washing machine on the stairs, damaged a wall, a handrail and light switch. she asked the delivery company to repair all that but they didn't so she turned to us. we contacted lowe's headquarters, it stepped up and worked with that delivery com

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> happening now, the u.s.efense secretary mark esper is meeting with military personnel at osan airbase in south korea today. earlier today he met with the south korean president and the defense minister. it comes as tensions continue to rise in the region. north korea just completed its latest round of missile tests and earlier this week president trump pushed for south korea to pay more to the u.s. for american troops stationed in that country. oh thaphenomenal!, that's unfair. that's so unfair. c'mon jay-bo. let's go. let's go. woahh! try my $4.99 bbq bacon double cheeseburger combo. only at jack in the box. ♪ try my $4.99 barbeque bacon double cheeseburger combo. just logged another successful week fighting for consumers like you. mer investigator chris chmura with a look at some of the money people are getting back. >> good morning, let's start with susan in novato, had trouble getting an electric recliner repaired under warranty saving $26. kathryn in pittsburg a $178 charge a full refund and carl in san

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> but first, happening now,uerto rico's embattled governor is set to officially leave office today, it comes after the island's legislature delayed confirmation of a new secretary of state who could have succeeded him. now a small protests are breaking out amidst growing skepticism about who the next governor will be. we'll be right back, after the break. buttermoh manscuits now we're talking fried egg want it melty cheese want it sausage want it or bacon i want it! try my 2 for $4 breakfast biscuits and add 4 donut holes for just a buck. only at jack in the box. sausa4 donut holes. for just a dollar. dang!! try my 2 for $4 breakfast biscuits and add 4 donut holes for just a buck. only at jack in the box. >>> right now, taking a look out at sfo on this friday morning. getting started with our day. meteorologist kari hall is tracking those temperatures for us today throughout the bay. she'll have that in just a bit. 4:54 right now. >>> nbc bay area responds with two consumer teams under roof. one helping viewers

i'm consumer investigator chris chmura, "nbc bay area responds," and telemundo responde next. >>> but first happening now, 400 residents evacuated in utah as an out of control fire grows by the minute. the gun range fire is burning in the city of bound i feel, north of salt lake city. the fire is set to be so big crews from nearby counties are being called in. >>> well come back, everyone. taking a live look at the richmond raph bridge. not a lot of folks up and out the door just yet. maybe they got a jump on the weekend already. we'll see, keeping tabs on the morning commute for you. it is 4:54. a big debate is brewing over driver's rights, ride share and delivery apps are pledging $09 million to mount a california ballot fight against legislation that may be approved as soon as today. lawmakers are debating a bill to make it harder to classify ride share drivers as independent contractors rather than employees. companies including uber, lyft and doordash are against it. they say it would destroy their business model built around employee flexibility and they're willing to put theiro

i'm consumer investigator chris chmura. "nbc bay area responds" with a warning, too, next. >>> but first, happening now, a developing story out of egypt, where at least 17 people are dead, 30 more hurt after a car accident triggered an apparent explosion in cairo. that blast happened when a speeding car driving against the flow of traffic collided with three other vehicles outside cairo's cancer institute. more news after the break. >>> still a little bit of mist on the lens this morning, cool to start, b say warm lateon. a very big government settlement with equifax that happened. >> a major change in the payment plan along with a warning. >> good morning. this is the settlement that offered people 125 bucks or free credit monitoring because of an equifax data breach that exposed 147 million people's data. we talked about it on the news and people spread word on social media. so many people signed up that the federal trade comission says there's not enough money in the settlement to pay everyone completely. it turns out th

i'm consumer investigator chris chmura.ll have that story next. >>> but first, happening now, police in atlanta investigating an overnight shooting near a college campus, where four people were injured. the shooting happened around 10:30 last night near the heart of park atlanta university on the city's west side. it's actually unclear what led up to the shooting and so far, no arrests have been made. we'll be right back after this break. >>> and look, one car right there on san rafael bridge. of course the commute is going to be a lot more intense, coming up a little bit later. mike inouye will get us through the commute in the bay area coming up for you. oh, here comes another car. >> that's what we're used to driving in, in the morning. no one is out there, so when we're in the commute, whoa, does it throw us. >>> okay, so look, this next story say bit of a role reversal for you. a north bay woman responds to "nbc bay area responds." >> consumer investigator chris chmura is here with an entrepreneur who saw one of our st

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> butrst, happening now, taiwang for a typhoon. fears of flooding and high seas are prompting flight cancellations and the typhoon is now bearing down on the island's southeastern s say the storm co gain in strength and become the first typhoon to make landfall on the island in more than two years and already thousands have moved to safety. most of them tourists, on to islands off the eastern coast. we'll be right back after the break. >>> our response team saved viewers a couple thousand bucks this week. >> chris chmura is here with a few of the cases where we took action. >> good morning. let's start with tricia in san carlo. she had an ongoing dispute with a tire shop over some lost keys and $1,126 in locksmith fees. well we spoke up and the shop paid up in full. andre in san jose was getting absolutely nowhere with a shipping company. our team delivered and got andre $111 back. finally, sorian in san jose as well. he was having trouble with an "a" drive. we got him connected to the manufacturer for a replacement

i'm consumer investigator chris chmura. that's next. >>> police. open up. >> police, open the door. >> new at 11:00, a clip of video circulating on social media that some say is very disturbing. so disturbing that oakland police want you to be aware of it. it shows this group of men identifying themselves as police officers, banging on the door of a home and using a crow bar to try to get in. oakland police department says enough people saw it on their next door feed and want to send out a warning. >> we do not know where the video originated. we do not at this time have any similar reports. but we just want to make our community aware so they can notify police immediately if this happens to them. >> and part of the warning, when in doubt police say just barricade yourself in your home if this happens to you and call 911. >>> well, a mailman is apparently so rattled tonight that he will no longer deliver mail to some san jose neighborhoods because he ran into a rattlesnake. people who live along montego court in almaden valley will now have to go t

chris chmura loves his java and frizz the most because he often sums things up for us. the "nbc bay area responds" team log in another successful week fighting for consumers like you. >> that's right. consumer investigator chris chmura shows us some of the money that he helped to get some people back. >> good morning, let's start with susan in novato, had trouble getting an electric recliner repaired under warranty we helped get that fixed saving $26. kathryn in pittsburg was fighting a different furniture dilemma. she didn't get a store to correct an unexplained $178 charge and we helped kathryn land a full refund and carl in san jose was having trouble with a plumber, while replacing a sewer line that created problems in his yard. we brought both sides together and helped get carl $1,500 back. before we go a quick invitation to say hi in person tonight. join me, raj mathai, janelle wang and jeff ranieri at redwood city's music on the square from 5:00 to 8:00, the treat truck, too, that means free ice cream courtesy of nbc bay area. i hope to see you there. have a grea

i am chris chmura, and nbc bay area responds next. >>> and then appear dead bar at officers now say gang members burst into a bar and locked all of the exits and started a fire. 26 people were killed and a dozen others injured in mexico. we'll be back with more news. it's 4:52. >>> welcome everyone. it's 4:54 right now. some of the fire victims are facing an unexpected deadline that could cost them thousands of dollars. >> several families still rebuilding their homes tell us they are about to lose vital insurance payments for temporary living expenses. one man is building here and renting elsewhere. his temporary housing allowance will end at the two-year anniversary of the fires even if his home is not complete. he feels the two-year cutoff ignores construction delays so many face. >> it was pretty well stated in the first few months after these fires that this is not going to be just a regular rebuild process. >> brad and others told us they expected payments for living expenses until their homes were rebuilt and the insurance industry told us that's not how it works, and tonight we w

let's bring in our consumer investigator investigator, chris chmura who stepped in to help. let's talk about neil tweety, his nissan pickup is a bit banged up. thieves stole it and took it on a joyride. neil got the truck back along with $6 bill from fast track. that joyride included a trip over the bay bridge. neil says he told fast track what happened, he even provided a stolen vehicle report from the california highway patrol. right there. and this is the response he got. based on our review of the documentation you provided and our records, we have determined you are responsible for the violation. well with neil team, we reached out to fast track. a manager told us this was the first time he had heard of a complaint like this. he said fast track's policy is to drop tolls for stolen vehicles. he blamed this on human error. neil got a letter from fast track, dismissing the toll charge, 6 bucks, back in his pocket. might seem trivial, even if it's a small amount, and you feel you're not being treated fairly, we want to hear from you. contact us online like neil did, nbcbaya

i'm consumer investigator chris chmura. area responds, next. >>> nbc bay area responds to a family in danville that was seeing double. >> they noticed two charges for the same tv service on their credit card. they asked consumer investigator chris chmura's team for help. >> this is your biweekly reminder to check auto pay. >> oh, yes. >> anita can tell you all about that. she tells us she was helping her elderly parents go over their bills when she found they were being billed for not one, but two directv accounts, even though they only have just one. anita says the second account was from a previous address and her parents have been paying for it for more than two years via auto pay. anita says she made several calls to directv and its corporate owners, at&t, but got nowhere. that's when she turned to us. we asked at&t to take a look and it did. the next day, it closed the old account and credited anita's parents $1,525. in a statement, at&t told us that they had worked with the family to resolve this and apologize for any

i am chris chmura, and nbc bay area responds, next. >>> 6:23 for you this morning. north bay fire victims are facing an unexpected deadline that could cost them thousands of dollars. >> they asked consumer investigator, chris chmura, to take a look. >> good morning. several families still rebuilding their homes told us they are about to lose vital insurance payments for temporary living expenses. brad is one of those people. he's building here while renting elsewhere. brad says his temporary housing allowance will end at the two-year anniversary of the fires even if his home is not complete. brad feels that two-year cutoff ignores the construction delays so many faced. >> it was pretty well stated in the first few months after these fires that this is not going to be just a regular rebuild process. >> brad and others told us they expected payments for living expenses until their homes were rebuilt, but the insurance industry told us that's not how it works. tonight at 11:00 we dig into this predicament. we will explain how there are likely deadlines in your policy,

i'm chris chmura, nbc bay area responds next. >>> new this morning a tennessee woman serving a life sentence for murder is out of prison this morning and again free. you might remember her story. the 31-year-old was convicted of killing a man when she was 16. 43-year-old johnny allen hired her for sex and brown claims she shot him in self-defense because she thought he was reaching for a gun while they were in bed. prosecutors argued she was committing robbery. her story got national attention as well as celebrities who paid attention like rihanna. they advocated for her freedom. tennessee's governor allowed her release in january. >>> a former "empire" actor, jussie smollett, is asking a judge to toss the civil suit filed against him by the city of chicago. the city is seeking $130,000 tied to the costs of investigating that attack against him that he claimed was a racial attack. prosecutors dropped his hoax related criminal charges. he always maintained he was attacked. >>> the china trade war so far appears to be having minimal impact on shipping volume through the port of oakland. port l

i'm consumer investigator chris chmura.area responds" next. >>> mike inouye celebrating international pet day, which is yesterday. he posted this photo of his new family dog saying his daughter thought our dog might like basketball shorts. i think it worked out, mike. you can follow mike on on facebook, twitter and instagram. >> the pants work until you take him for a walk. >> then the cleanup happens in more ways than one. we'll be right back. >>> 6:23 right now. "nbc bay area responds" to a danville family receiving double. >> they noticed two charges for the same t slnchts service on their credit card statement. they asked chris chmura's team for a solution. >> they found they were being build for not one but two directv accounts even though they only had one. anita says the second account was from a previous address. her parents had been paying for it for more than two years via auto pay. anita says she made several calls to directv and its corporate parent, at&t. but she got nowhere. that's when she turned to us. we as

. >> he asked chris chmura and his team to help him find a cure. >> good morning. dr.ack waxman operates a clinic in santa rosa. late last year he moved to a new location a few miles down the road. but the at&t phone lines at his new office didn't work. it took a month to get them ringing again. while he waited for the phone to fix dr. waxman and his staff hired an answering service and that cost $2,800. so dr. waxman asked at&t to pay for that service since the phone company took so long to transfer service to his new location. dr. waxman didn't get an answer, that's when he asked us for help. it took four months of back and forth, at&t agreed to credit the clinic $3,036.11. that's the cost of the answering service plus at&t's charges for the month the line was down. we asked at&t what happened, but it didn't say. got a problem with your phone carrier, call us any time. 888-996-tips if your phone doesn't work, go online to nbcbayarea.com/responds. >>> the giants this afternoon wrap up a three-game series against washington at oracle park. it's so hard for me to think

i'm consumer investigator chris chmura.a responds next. >>> nbc bay area responds to a man in the east bay who felt he got the cold shoulder over a mishap with a new fridge. get the play on words there? >> you knew that was coming, right? nbc investigative reporter chris chmura helped the team open some doors. double doors? >> fancy fridge. >> humorous tonight. it's silly, but this is serious. ruben in alameda bought a new fridge at the home depot. he says the water dispenser didn't work properly from day one. ruben said he tried to get it fixed under the manufacturer's warranty. >> for the past three months we've been working with samsung, back and forth, and with little or no progress. >> so ruben called us. our team contacted home depot because home depot's return policy says it handles problem appliances when they're documented within 48 hours of delivery. ruben said he reported the problem the same day home depot delivered. we didn't hear back from the store, but within a week ruben told us home depot refunded $1552.52

i'm consumer investigator chris chmura.bc bay area responds, next. >>> so are you literally driving your family into debt? there are consumer advocates that say millions of americans are doing just that. >> many have car loans that they may not be able to afford. consumer investigator chris chmura has more. >> reporter: most of us have a car for work or school or life. dealers sell 50,000 new cars and trucks every day. and consumer advocates are concerned that car debt has reached a record high. ah, the car show. >> more than 300 vehicles. >> reporter: the safe place where -- >> love to come and see all the new cars. >> reporter: you can check out dozens of new cars. >> we've got a 3-month-old baby that needs a new car. >> reporter: with no pressure or hard sell. >> there is no sales staff to really hound you. >> reporter: but there might be pressure on your wallet. car prices are up. kelly blue book pegged the average at $37,285 in june. at the same time, auto loan debt is the highest its ever been. >> americans now owe $1

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> 6:24. new details are coming to light about oakland police and their use of force during investigations. according to "the chronicle" the department's inspector general office found more than a third of 47 studied cases last year, officers never reported instances when force was used. all of those unreported cases involved in a non-white suspect. the department previously reported those cases were down last year, something this independent audit says was likely exaggerated. in response, oakland's police chief promised to follow the inspector general's recommendations to fix that issue. >>> a comeback for six-time olympic gold medalist ryan lochte is making serious strides this weekend in the stamford swimming pool. weesday he swam the fourth fastest time by an american in the 200 meter medley at the u.s. national championships. with the win he also qualified for next summer's olympic trials. lochte is just back from a 14-month ban for improper vitamin infusion. you might also remember the 2

i'm consumer investigator chris chmura.ea responds" next. >>> but first, do you join us on instagram? i shared that photo last night, watch laura anchor the 5:00 and 6:00 with news with raj while i was making dinner, after working with her in the morning. she was a busy lady last night. follow me on facebook, twitter and instagram. we'd love to have you in the conversation. roxana: our students don't have part-time needs. so they absolutely cannot have part-time solutions. angelia: one of changes that we need is smaller class sizes. rosanne: we need a lot more school nurses, a lot more school counselors. rodney: counselors provide that social, emotional core that's needed. marisa: schools need to be safe places for our children to learn. ever: every student has the right to quality education. no matter what neighborhood you live in. angelia: we are cta. rosanne: we are cta. marisa: we are cta. narrator: because we know quality public schools make a better california for all of us. >>> 6:22 and happening today, the man accus

i'm consumer investigator chris chmura, "nbc bay area responds," and telemundo responde next. >>> new video shows a houston girl nearly being hit by a car after she got off the school bus. it happened earlier this she sc putting out its sign and a car just zips right past. you can hear the mother scream for her daughter to stay put. luckily, the little girl was not hit. her mother says it could have been a very different outcome. >> after this incident, didn't stop, i asked if my daughter was okay or anything and that's just what hurt me the most, because it could have ended very differently. >> she now hopes what happened to her daughter served as a reminder to other drivers to stop, pay attention when you see the school bus extend their stop sign, slow down in the school zones as well. >> absolutely. >> sponds to help viewers like you. >> here is consumer investigator chris chmura with some cases. >> good morning. we work hand in hand with our sister station telemundo responde to make things right when you get stuck in a spat with a company. together we've helped people get back aro

i'm consumer investigator chris chmura. "nbc bay area responds" next.gs >>> but first our team is always on social media. this is an artist painting a mural at the sf festival over the weekend. follow nbc bay area team on facebook, twitter and instagram. you're watching "today in the bay." >>> 6:22. continuing coverage. hong kong is returning to normal today, this is after a weekend of massive protests. streets were filled with workers right now while organizers, according to organizers i should say, more than 1.7 million people filled the streets during sunday's demonstrations, despite heavy rain. the protests were overwhelmingly peaceful, after violent clashes last week between police and demonstrators. >> i we are not demanding something else or something extra. >> last week, police and protesters battled each other at the airport and hundreds of flights were canceled. >> 6:23. >>> new today, southern california homicide detectives are investigating the mysterious death of a man at joshua tree. authorities found his burned body in a dry lakebed there

i'm consumer investigator chris chmura. "nbc bay area responds," next. >>> but first find our team on social media. check out this photo of kari shared on her instagram of her and her husband enjoying the sights in san francisco. be sure to join kari on facebook, twitter and instagram. you're watching "today in the bay." >>> 6:23. developing new a new look at the damage in brazil from an onslaught of fires in the amazon. the country's satellite monitoring agency recorded more than 41,000 fires in the region so far this year, with more than half of those coming this month alone. experts say most of the fires were set by farmers or ranchers who were clearing existing farmland. brazil's federal police agency announced yesterday it would investigate those reports. >>> a popular south bay park remains closed because of mountain lions. >> people are being turned away from rancho san antonio and the cupertino hills. the reason why you'll see in just a second. we want to show you there, rangers posted video of two mountain lions, w

i'm consumer investigator chris chmura. "nbc bay area responds," next. >>> but first, happening now, a health alert for people who have recently visited tourist hot spots down in l.a. public health officials there say a teen aimiager from new ze was infected with measles when she landed at lax between august 11th and august 15th, visited disneyland, universal studys and santa monica pier. measles is a highly contagious and severe disease causing fever, rash, cough and red, watery eyes. we'll be right back. >>> and good monday morning to you. taking a live look out at sfo this morning. beautiful sight. are you going anywhere this morning? stick around, stay with us for a bit. 4:55. >>> nbc bay area responds to an east bay man who felt he got the cold shoulder over a mishap with a new refrigerator. >> good morning. ruben job in alameda bought a new fridge at home depot. the water dispenser didn't work properly from day one. he tried to get it fixed under the manufacturer's warranty. >> for the past three months, we've been wo

>> josh from our promotions department, chris chmura. you have an ice cream sandwich.and why? >> beautiful night. >> you chose the drumstick. s >> i chose the drumstick. >> it's going to be a great night. i'm going to toss you to raj. >> it is a beautiful night. we're going to come over here where all the people and bands are starting to start. up there, the historic redwood city, the old courthouse, i think built in the early 1900s and the historic fox theater, one of the best venues around. not only do we have all our tv friends but our personal friends, jeff ranieri, our chief meteorologist. >> hey, what's up. >> you picked a heck of a time to take the forecast outside. >> i said let's get out of the studio, right? i know, yes. >> take it away, jeff. >> we got them free ice cream. what a great time-out here tonight. that weather forecast, even though we have blue sky right now, going to be changing as we head through this weekend. let's take a hook if ylook if y heading to redwood city. we'd love to see you from Ñi5:0 to 8:00. we'll be out here with the treat truck.

a lot of our team members a kno show, hello to chris chmura. what are we going with, a rainbow pop? the doors just opened here. they're expecting a few hundred people. hi. how you doin'? it's awesome. they do this every friday night. when we talk about fremont, it's not just a quaint suburb, which it is, but there are legendary people who come out of this town, kristi yamaguchi, she is from fremont. she was rolling around here earlier, bill walsh. before sanford, before san jose state, he started at washington high school. also dennis eckersly, the baseball hall-of-famer. the as hall-of-famer went to washington high school. ms. wills moody, the tennis star, the serena williams of tennis in the 1920s. a lot of star power in fremont. before we go, it's not just the treat truck, garvin and anoushah, we've done something different. there are food trucks here. guess what i'm going to be doing in the next hour or two? eating a lot. we'll he sao yee you later in t newscast. >> definitely jealous. food, dinner, dessert. >> i want a drumstick. people come up and say where's the drumsticks. >

. >> here is chris chmura with more. >> let's start taking photos. >> steven and susan are documenting every possession in a sand rafael home. >> here is another piece. >> in every room. >> opening a stranger's kitchen drawers is new venture for this brother sister team. >> we have been running a bookkeeping business about 20 years now. >> but after the north bay fire susan start add new business. helping people document their belongings. >> it broke my heart. >> susan saw our story hundreds of fire victims explaining how many north bay fire victims and insurance companies required tlem to turn in a detailed list of every item that burned. >> every spoon and fork. >> if people didn't provide the contents list the insurance money could be cut by thousands. >> who got everything out of their insurance policy they expected? that's nobody. >> nobody raised their hand. >> yeah. >> yeah. >> and it struck me. i mean really deeply. >> you saw that story and decided to start a business. >> yes, clkt right. it was inspiring. >> now susan and steven create a proactive contents list for you. >> an

. >> they felt they were being overcharged on a lease so they turned to us and chris chmura. >> they270, plusut they say that in >> they wanted to charge me $695 in additional fees that were nowhere on the lease and nowhere in writing. after talking to the sales guy and the sales manager, we took our issue to you guys. >> we took a look at the lease agreement and didn't see those fees either so we contacted nissan sunnyvale and corporate. she got a call from the dealer letting her know that those extra $695 fees were history. these leases look complicated. they're super long. but they're not terribly complicated. if you dissect the lease line by-line like roberta and her husband gary did, you'll find everything is spelled out and there should be zero surprises. if something doesn't add up you can complain to the statebu of automotive repair. a link on our website, nbcbayarea.com/responds, or 888-996-tips. >>> a major crack down on robocalls is on the way. 51 attorneys jgeneral and 12 phone companies agreed to crackdown. at&t, sprint and verizon among those taking part in the plan. th

. >> they thought they were being over charged on a lease, so they turned to chris chmura' team. >> they leased a 2017 rogue like that one right there and they did that lease for two years and at the end of the summer they wanted to by the rogue. the way they ad their contract, there would be a $300 purchase option fee, but they say that's not what nissan sunnyvale quoted. >> they wanted to charge me $695 in additional fees that were nowhere on the lease or in writing. after talking to teshe sal guy and the sales manager we took our issue to you guys. >> we took a look at the lease ant a did not see the fees either so we contacted nissan sunnyvale and nissan corporate and they did not get back to us, but roberta said she got a call from the dealer letting her know the $695 fees were history. vehicle leases look complicated and they are super long to begin with but they are not terribly complicated. if you and a patient sales person dissects the contract line by line, there should be no surprises. a link on our website, nbcbayarea.com/respond, or call us 888-996-tips. >>> a deadly hit-and

i'm chris chmura. bay area responds, next. >>> a doctor in the north bay with a phone probable plem at his office. >> he asked for help to find a cure. >> find us a cure. >> for the phone. >> we're going to talk about an answering service. remember those? they're actually still around. >> with people? >> yes. ask dr. jack waxman. he operates a clin nick santa rosa. he moved to a new location down the rohone lines at his new office didn't work. month to get them ringing again. well, while he waited for the fix, dr. waxman and his staff hired an answering service that cost $2800. those people cost money. so dr. waxman asked at&t to pay that money since the phone company took so long to transfer the service to the new location. he didn't get an answer. that's when he asked us for help. it took four more months of back and forth but at&t agreed to credit the clinic more than $3,000. that's the cost of the answering service plus service charges for the month the lines were down. we asked at&t what happened.

i'm chris chmura.a responds, next. >>> each night at this time we tell you how our responds team gets results rs and usual, and about money. >> we get ice cream in return? >> you're always at the food truck. >> a service. this is something we've never seen before. we love to see more of this. it seems we have inspired two north bayviewers viewers to st business. something we've repeatedly recommended you do ever since the wildfires. >> reporter: they are documenting every possession in a san rafael home. in every room. opening a stranger's kitchen drawers is a new venture for this brother/sister team. >> we've been running a bookkeeping business for about 20 years now. >> reporter: but after the north bay fire, susan started a new business, helping people document their belongings. >> it just broke my heart. >> reporter: susan saw our story, hundreds of victims explaining how many insurance companies were requiring them to turn in a detailed list of every item that burned. >> every cup and saucer. ever

. >> she fears many others are getting the same call so she alerted chris chmura' team. >> we have heard from three people reporting the scam, judy in sunnyvale, art in milpitas, and preston in san francisco, all getting a call from a supposed pg&e representative claiming their power would get disconnected in 30 minutes due to a pending balance on the account. he instructed them to call the direct billing number, an 888 number, to call to avoid getting disconnected in 30 minutes. that did not sound ride to judy, so they alerted us and we alerted pg&e, and it said the calls are a scam tricking people into forking over credit card information. real payment problems are addressed by mail with 15 days notice, not 30 minutes. right after we alerted pg&e about the call, it posted a tweet warning its 84,000 twitter followers thanks to an alert customer reporting a scam call demanding immediate payment. if you get this call hang up and then report it to pg&e. you can also call us or online. >>> still continuing, breaking news in the south bay. astonishing images coming to us of a deadly fiery cr

so they asked chris chmura and his team to turn up the heat. >>> good morning. pierre and his family moved into their new home last october. they were covered bay home warranty from old republic home protection. a few months later as winter arrived the furnace quit. pierre says old republic denied his claim calling the problem pre-existing. pierre says the inspector they sent out didn't even open the furnace, so he has no idea how they came to that conclusion. that's why he called us. we reached out to old republic. they didn't get back to us but they did contact pierre and paid him $3,600 to replace that furnace. we've received about 50 home warranty complains since 2016. before you buy one, please read the policy start to finish, the full thing, all of it. in many cases people have told us they missed something in the fine print, like maintenance requirements or special exceptions. if you run into a home warranty issue, maybe we can help, 888-996-tips or nbcbayarea.com/responds. >>> 6:25 for you right now. the countdown is on. tick. tick. tick. can you hear it

. >>> a thought this was interesting our consumer reporter chris chmura was tweeting about the safety video from japan airlines, different from american safety briefings. warnings about this guy, don't take your luggage with you when you go out onto the slide. then causes all these problems. you remember that crash in moscow in may that caught fire, the plane did, after a bumpy emergency landing. video showed people exiting with their luggage and there was the entire possibility -- people died on that flight. there is the possibility that some of that was people getting their luggage. >> exactly, because other people behind them couldn't get off. >> which is insane. >> people have that instinct to grab their stuff. >> an interesting "new york times" article about the psychology when you've lost all control, you do stupid stuff. stop and think. >> 6:15 right now. >>> two-time world cup soccer champion carli lloyd appears to be kicking her way into the nfl. maybe if she accepts a possible opportunity from an unidentified team to join the roster. the offer comes after this video of her a

consumer investigator chris chmura shows us how you can claim unclaimed life insurance policies. >> whenhunt down his family to pay them. that means many policies go unclaimed. that's why the national association of insurance commissioners set up this online data base to help you solve that mystery. searching is simple. you could find hundreds, maybe thousands of dollars there. fair warning though, there is work involved. before a life insurance company cuts you a check they'll demand proof you're entitled to uncle joe's policy. we have a link on our website, nbcbayarea.com/responds or you can call us, 888-996-tips. >>> looking live at the s curve in san rafael. starting over, jury deliberations again today as alternate jurors take over in the ghost ship warehouse trial. we'll get you up to speed and talk live with our legal analysts to make sure you have a sense of what happened and where the trial goes from here. >>> plus -- >> it also will provide the government with recommendations on how to move forward. >> big news out of hong kong as protests continue. the new effort to hold polic

i'm consumer investigator chris chmura. we'll have that story next. >>> and 6:22 for you right now, and take a look at these two little ones. that is sophia and noah, they are headed back to school, their first day was yesterday in the alum rock school district and sophia is headed to tk and noah to fourth grade. welcome back to school little ones. send us your post if you're headed back to school. we want to see them and show them like we did with noah and sophia. have a great back to school. you're watching "today in the bay." >> cuties. >>> 6:25. a north bay woman responds to "nbc bay area responds." >> consumer investir chr chmura is here with an entrepreneur who saw one of our stories and started a business. >> good morning. ever since the north bay fires we've repeatedly encouraged you to create a home inventory, a detailed list of your belongings. well susan small has decided she can do that tedious task for you. susan said she was inspired to start the company she calls video safe, after seeing our reports from the

. >>> a thought this was interesting our consumer reporter chris chmura was tweeting about the safety video from japan airlines, different from safety safety briefings, warnings about this guy, don't take your luggage with you when you go out onto the slide. you're going to get caught up and this happens. this is a graphic look at what could happen if you do. we've seen video from crashes of people taking hand luggage out of the planes. don't do that. i'll take one more controversial idea here and say don't take video, and we shouldn't be running the video of those sorts of things either, because just get off the plane. >> it's an emergency. >> it indeed is. >> thank you very much. >>> right now a warning for parents really important if your kids drink from the contigo reusable water bottles check the lid. the company is issuing a recall. it says the spout can come off and choke a child. contigo says it got 149 reports of those spouts coming off, so it's recalling 5 million water bottles. no doubt a lot of people getting their lunches ready for their kids so make sure if you've got th

i'm consumer investigator chris chmura. "nbc bay area responds" with a warning, too, next. >>> 6:23. albany police are sounding the alarm this morning after two recent home burglaries that happened while the homeowners were sleeping. thieves broke into the homes during the overnight hours friday near albany hill park and in both cases the homeowners woke up and scared the burglar away. the break-ins are similar and could be the work of the same person so they're asking neighbors to check their home security cameras. >>> we've been fielding questions about that big government settlement with equifax that happened two weeks ago. >> good morning. this is the settlement that offered people 125 bucks or free credit monitoring because of an equifax data breach that exposed 147 million people's data. we talked about it on the news and people spread word on social media. so many people signed up that the federal trade comission says there's not enough money in the settlement to pay everyone completely. it turns out they only set as

you were there, rob mayeda was there, chris chmura was there, having a great time.ou can see the lady fanning herself. it was a little bit warm. one ever the largest art festivals in the united states. >> i think i saw bob redell in there as well. it was a nice treat the reusable water bottles, folks are looking to hydrate. >> we made it into the low 80s. it was a little warm in the sunshine but you really can't get much better than that with the sunshine and the nice little breeze pic iking up. for this weekend we'll kick things up again. we'll have a cooldown throughout the week. we see our inland valley temperatures reaching into the mid 80s but then we start to head back to the upper 80s and low 90s for saturday and sunday. looking at san francisco's forecast, we are still seeing the upper 60s, but we'll be a little bit warmer on sunday with a high of 70 degrees. if you're planning to head to the sierra this weekend, here is a look at our live camera over lake tahoe and it's going to reach 72 degrees on friday. saturday the cooler day but then it heats up on sun

you can hang out with raj mathai, janelle wang, jeff ranieri and chris chmura at the redwood city music on the square starting at 5:00. such a nice community. stop by, say hi and get free ice cream, happening today. >> that is something amazing, we own an ice cream truck. >> i know, it's cool. >> how cool are we? >> and i watch tv all day, those are things my parents said would never happen. >> take that, mom and dad. >> it's a good weekend for ice cream. >> it will be a great evening if you're planning to head out to music on the square and our temperatures will be in the upper 70s, and that's once again from 5:00 to 8:00. music on the square will have some beautiful weather and then as you make your way up toward san francisco, maybe going to the giants game tonight, that's at 7:15. we'll be at about 64 degrees, a cool evening with some breezy winds and more clouds moving by. as we check out our saturday forecast, it still looks good with inland areas reaching the mid 80s. if you're going to the raiders game, it's going to be in the low 70s, just a few clouds passing by, and breezy wi

. >> chris cha chmura has a look at some of the money we helped consumers get back. >> nbc bay area respondsegan our joint mission with responde a little more than three years ago. since then, we've helped viewers like you get back or save more than $3.789 million. including caitlin in san jose. caitlin told us she was having trouble with getting money back from the unclaimed property department in the state here of california. we helped her retrieve that $47.78 that was missing. >>> kevin in santa clara, told us he was being billed for somebody else's streaming video service. we helped him with a refund of $155.88. >> we helped adelia in valley city deal up a $960 refund after a phone bill dispute and in union city, maria ran into trouble with insurance after a car accident. the responde team got her $789. we'd love to help you too. in english, 888-996-tips. in sfanish, 844-408-4848. >>> thank, chris. >>> about 16 million americans fought in world war ii and seven decades later, they're trying to live out their lives peacefully. >> we're introduced to one veteran still on a mission. >> when