suhr and the director of the office of complaints joyce hicks. it is good to have you here and there is certainly a lot to talk about and a lot to report, it was a busy october and i want to let my colleagues know that as you known it is a tough couple of weeks for the state wide law enforcement community, between october 24 go ahead and october 29th, four officers were killed in the line of duty in california. and very sadly, i will ask my colleagues for us to adjourn today's meeting in their memory. so, with that, inspector please call the first line item. >> line item one, presentation of the certificate of appreciation action, mr. christopher patrick traughber. >> commissioners, good evening, the public and director hicks. this one is mine, first president loftus thank you for that acknowledgment and it really was a tough time. it is not often that we get to do this, but we try to get the public's help whenever we can. and sometimes some people do things and it is just amazing the presence of mind, and the selflessness where people do things

. >> good evening, madam president and members of the board of appeals, my name is joyce hicks and i am speaking on behalf of the owners, i would urge you to up hold the decision of the planning commission and allow the design and to para phrase, commissioner moore, this is a modest renovation, project and i would also like to reiterate, that the family have lived in this house for 28 years, and i have known them since 1996 and they are decent, hard working family that has made valuable contributions to the community, as we first knew her she is a pediatrician who has treated our children and tort and organized medical organization, and clay has been a volunteer youth soccer coach and president, and i have also put in enormous amounts of time and energy at the children's schools. as the family grows up more needs changes, more bathroom and over all space is needed. this is san francisco. and the kids come home, after college. as represents are too high when they want to get started in the real world. they are now and ready to do the work and make an significant financial investment i

loftus and members of the commission and chief suhr and captain and members of the community, i am joyce hick, the director of san francisco office of citizen complaintser in addition here from the occ is very investigator sherry hall in front and it is a pleasure to be here this evening to speak with you about the functions of the office of citizen complaints. we are also known as the occ. and we are the third largest of the oversight of law enforcement agency in the united states, only surpassed in size by new york and chicago. the occ was created by a board of supervisors sponsored charter amendment in 1982, and we became fully operational in 1983. and that makes us 32 years old. we were originally an office in the san francisco police department, but later we were placed under the direct supervision of the san francisco police commission as an independent agency separate from the police department and the police commission and also a civilian body, and the function of the occ is to assist the police department in building trust with the community. by being the bridge between the public an