munoz and his people need to look at. the public relations problems that they have aren't just limited to this video. yes, ma'am. >> [question inaudible] >> my dad is a wonderful father. he has raised with my mother five great children that have gone on to do great things and continued to do great things. he's a loving grandfather. at the end of the day, that is the person that who we are trying to protect and take care of. thank you. >> [question inaudible] >> my immediate family and husband are here in chicago, we are deeply affected by it. our lives are interrupted. our normalcy is not where it was on sunday morning. further more, my siblings that all have all been interrupted. some of you may know, they're in the healthcare field and they're trying their best to do their job without further interruption from local media, whomever that might be stepping into their lives right now. >> that handsome gentleman in the silver hair. >> [question inaudible] >> well, i think short term they need to -- i mean, mr. munoz said th

munoz said yesterday will never, ever happen again. yes, ma'am. >> from "chicago crusader" newspaper. might this end up being a class-action lawsuit? >> no. class-action lawsuits are a whole different breed, and i don't believe this will be. i'm hoping -- i'm hoping that dr. dao is the only one who has ever been so physically forcefully, violently removed from an airplane. i'll be shocked if someone else surfaces. >> andy wilson from "the louisville courier journal." did the united crew make errors before dr. dao is removed from the plane? if so, what were they? and should the captain have been involved in the negotiation for people to leave? >> yeah, i think -- and i think airlines try to do this routinely, and that is, all issues of overbooking are usually done at the counter, outside the jetway to the plane. so, it's, thankfully, few and far between, where actually, after everybody's seated, then the removal begins. so, i don't know that the united employees did anything wrong. i don't know why it took until after everybody was seat

munoz was asked if he thinks dow was at fault in any way? >> no, he can't be.was a paying passenger, sitting on our seat, in our aircraft, and no one should be treated that way, period. >> and we posted the full abc news exclusive interview with munoz on our website, abc7news.com. the city of san francisco is taking action in the wake of the united scandal to prevent something similar from happening at sfo. >> supervisor is asking the city attorney to draft a policy about sfpd officers who work at the airport. it would ban them from forcibly pulling passengers off a flight because of over booking. >> what i am disturbed by is when there's policies that have passengers forcefully removed from their seats. this bad business policy is not something that we -- that our police department should participate in enforcing. >> a travel industry expert we talked with says despite the bad business, he predicts united will come out of this okay. he's banking on consumers for giving and forgetting, saying this will be a distant memory by the summer travel season. >>> and we

munoz and his people need to look at. because the public relations problems they have aren't just limited to this video. yes, ma'am? >> [ inaudible ]. >> thank you for your question. my dad is a wonderful father. he has raised with my mother five great children who have gone on to do great things and will continue to do great things. he is a loving grandfather. and at the end of the day, that is the person who we are trying to protect and take care of. thank you. >> [ inaudible ]. >> as my immediate family, and my husband and children are here in chicago, we are deeply affected by it. our lives have been interrupted, and our normalcy is not where it was on sunday morning. furth furthermore, my siblings, who all have thriving careers and are in graduate schools, their lives have been interrupted. as some of you may know, they're in the health care field. they are trying their pest best to do their job without further interruption from local media, whomever might be stepping into their lives right now. >> that handsome gent

oscar munoz, the third time was the charm.hat was the response that should have come. >> he was watching the stock price -- >> if this doesn't follow your policies, you should have different policies. >> i highly recommend you watch jimmy kimmel's play. >>> an streakist link between explosion hitting a bus carrying a german football team on tuesday. one player was injured when at least three devices hit the bus with 50 people aboard. people say police -- police say one of the devices failed to go off. it happened as the team was heading to a championship match. investigators found a handwritten letter claiming responsibility for the attack nearby, and they say it referenced the deadly berlin market attack in december. the match has been rescheduled for tonight. >> all right. it is a war of words between president trump and north korea. the president issuing a stark warning to kim jong-un. we'll go to seoul next. hey allergy muddlers are you one sneeze away from being voted out of the carpool? try zyrtec® it's starts working ha

munoz smartly, i think, said we goofed up. united. we goofed up. it's our responsibility because under the law, the captain of the ship, united airlines in this case, is responsible for what occurs on that. should this forceful violent, my word, exercise of police power have been allowed once it was viewed and seen by the flight crew to continue? no. shouldn't have. so were these three officers, these stormtroopers for a moment, doing the right thing? no. not at all. this was not -- this was not a trouble troubled passenger. this was not a nut job. this was not a threat to anybody. should he have been dragged out of that plane the way he was? he's a 69-year-old man. is that really the way we want to treat the aged? >> does the city of chicago bear any responsibility for the officers' actions? >> yes. they are employees of the city of chicago. the city of chicago is -- yeah. just because united is responsible doesn't mean the city of chicago isn't also responsible. that will all be sorted out. more than one can be responsible for a single event. in

nuestro reportero edgar muÑoz lo sigue hasta conseguir hablar con Él.de la historia, pero antes vamos con el impactante accidente ocurrido hoy en mÉxico, un camiÓn repleto de combustible explotÓ luego de chocar contra un autobÚs en una autopista en el estado de guerrero. hasta el momento hay 24 muertos y 9 heridos. agustÍn oliais tiee el informe. >>> el humo y el fuego lo cubrÍan todo. el camiÓn cisterna que transportaba 2 tanques de gasolina, explotÓ tras impactar la parte trasera del autobÚs de pasajeros . la muerte llegÓ de de repente. en el autobÚs viajaban a lo menos 37 personas. en su mayorÍa turistas. varios quedaron atrapados y murieron calcinados. solo 9 escaparon con vida. los heridos entre ellos 2 menores, fueron llevados a hospitales en los estados unidos de guerrero y michuacano. >>> es una cosa muy triste, ahora sÍ que ellos van con gusto a sus vacaciones de cada aÑo. >>> el accidente se registrÓ minutos despuÉs de las 7 de la maÑana de este jueves, sobre la carretera morelia lÁzaro cÁrdenas en guerrero. cuerpos de rescate, policÍas federa

ceo oscar munoz speaking out about this clip seen around the world, showing a united flier, dr. david dow, being dragged off a plane. munoz said he was ashamed and promised united would never again use police force to remove paid passengers on overfilled flights. munoz came under fire for his initial reaction to the incident and he took the opportunity to clarif >> my first reaction to most issues is to get the facts and circumstances. and the initial -- my initial words fell short of truly expressing what we were feeling. and that's something that i've learned from, the expression of apology and specific to the folks i mentioned before is an important part of a conversation like this, because again, that shame and embarrassment was pretty palpable for me and for a lot of our family. >> munoz also said he would not resign despite the explosive backlash that has ensued following the video's release. on top of that united announcing all passengers on that flight with dr. dow will be depend fcod for the cost of their ticket. president trump weighed in, on an interview with "the wal

in an exclusive interview, united's ceo oscar munoz described to me the failures that failed dr. dao. >> i don't wish any lower point than this on anyone in the world. >> reporter: oscar munoz hoping this low point will also be united's turning point with what it calls an amicable resolution of an unfortunate incident, the airline settling with dr. david dao as it confronts mistakes and promises change releasing an internal report listing its failures that day, calling law enforcement despite the fact there was no security threat. booking an offduty flight crew at the last minute aboard an already sold plane. and not offering enough compensation to entice passengers to give up their seats. you needed to get that crew on that airplane to cover another flight. looking back, was there another way? could you have hired cars? were there solutions that would have avoided -- >> absolutely. that's the common sense process that i have failed our company to provide. we should have done that immediately. it just wasn't embedded in the policies and procedures. >> procedures the airlines says

oscar munoz speaking out. >>> earnings season kicks off.nd delta is up after mixed earnings. >>> and ford's mark fields will join us from the new york auto show. how is his company adjusting in the trump era? >>> first up, the united saga enters day three and munoz apologized saying that the company made a mistake and will fix it. now speaking to abc news this morning. >> united -- >> we're not going to put law enforcement officials to take them off the airline -- >> law enforcement official will never come on one of your planes again? >> to remove a booked, paid, seating passenger, we can't do that. >> do you think he's at fault in any way? >> no. he can't be. he was a paying passenger, sitting on our seat and in our aircraft. and no one should be treated that way. >> goes on to tell rebecca jarvis that passengers will not be removed like this again. >> right. >> he has no plans to step down. and that the initial responses did not fully convey how the company was feeling. >> no, it was law enforcement that took the people off, we were talk

munoz, he need apologize no more, passenger to whom he found it so difficult to apologize, will very likely see him in court. where he will be more interested in justice, and significant compensation for his pain and public embarras ament than any half heart apology from a stamerring ceo of united airline. quote of the evening, from wood house. it is a good rule in life never to apologize, the right sort of people do not want apologies, and wrong sort take a mean advantage of them, we're coming right back. stay with us. >> former speaker of the house newt gingrich calling for removal of syria and north korea's de dictator,. >> i think that best result in north korea and syria to get military to replace the dictator in both cases, you would have a more rational government. >> we'll talk about the surprisingly competitive contest for the congressional seat, that newt gingrich once held. >> here next. >> this thrill seeker turns this skyscraper into his personal playground. we show you his terrifying series of tricks, high above hong kong. that video and much more straight ahead. lou: v

sot oscar muÑoz/ dir.de united 0'28 the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on that flight, our customers, our employees. that is not who our family at united is and you saw us at a bad moment and this can never, will never happen again a, thats my promise" 0'54 "la primero y la cosa mas importante que tengo que decir es pedir disculpas al dr. dao, su familia, los pasajeros de ese vuelo, nuestros clientes, nuestros empleados. asi no es nuestra familia de united y ustedes nos vieron en un mal momento y esto no puede y nunca volvera a pasar, esa es mi promesa" muÑoz prometio ademas tener los resultados de la investigacion completa para el 30 de abril. sot oscar muÑoz/ dir. ejecutivo de united 05:03 he was a paying passenger sitting on our seat and our aircraft and no one should be trated that way, period!! 05'12 "él era un pasajero que pago, sentado en uno de los asientos de nuestra nave y nadie merece ser tratado de esta manera, punto final pero par

en tucson, arizona, edgar munoz, noticias telemundo.os huracanados que con su fuerza arrancaron decenas de rboles ocasionndo mayores daños... gaby cam intro gaby take 2box -- decenas de arboles caidos a causa de los vientos dejaraon autos destrozados y viviendas aplastadas --tambien varis postes electricos caidos dejaron a cientos de residentes en la oscuridad -- un tramo d la autopista 5 permanecio cerrado por varios horas por arboles tumbados -- y el servicio de tren ligero tambien interrimpio sus servicios por el mal tiempo take vo 2 --ahora pasamos al sur de florida donde un incendio de maleza consumio varios acres de terreno.. -- los bomberos indcaron que el incendio comenzo en la interestatal -275 en sain peterrburg la cual permacio cerrada por varias horas -- los visibilidad de los conductores afectada por el humo.. --un bombero fue trasladado al hospital por inhalacion de humo --se investigan las causas del incendio.. gaby outro -- las condiciones del tiempo hiceron dificel controlar el incendio cesar --espere en minutos en su n

munoz did not tell all the facts and did not tell the truth.ow let's assume i do assume as an honest mistake, but he didn't start with the facts. there was no overbooking problem. and what they did is replace people who were already paid in their seats with crew members. and that wasn't their first factual accurate explanation. so they didn't tell the truth. honest mistake, let's assume. secondly, now we know they didn't tell the truth and we all know it, where are they? they should have put ahmet facts out. the final thing is when you apologize, as mr. munoz tried to do, on "good morning america" there is no "but" after the words "i'm sorry." you say i'm sorry. we will fix the problem. and here are all the facts. they've done none of those. i'm sorry i don't have their perspective, i tried, but this is one of the textbook cases that now replaces exxon in the spill in alaska that was always my textbook example of how to get everything wrong, now united has replaced that one. >> sean spicer at the white house, he violated the cardinal rule of tr

en glendale, edgar munoz, noticias telemundo. con 2 autos y mal crdito pagara poco ms de 2 mil dlares por aÑo en primas, en comparacin con una pareja similar con buen crdito. ---esto segn un anlisis de "consumer reports", en el que se indica que una pareja con 2 violaciones por conducir bajo la influencia del alcohol paga alrededor de mil 750 dlares en multas. ---el reporte revela que no pagar sus cuentas a tiempo le puede afectar ms que tener 2 "dui". cesar --- caos el que se arm en la ciudad de dallas cuando un hombre armado se atrincher en una sala de juntas, luego de disparar a diestra y siniestra --- blanca ---las autoridades lograron controlar la situacin, que dej un saldo mortal. ---andrea aguirre nos tiene los detalles. :01 :06 :22 :42 1:08 pkg ..testigos de los momentos caoticos que se vivieron en este lugar pasaron momentos de horror. cg sot maria sanchez, testigo 11:14 mucho miedo mucho temor porque..por todo lo que esta pasando andamos todos de cabeza..pensando muchas cosas malas nada mas..y mucha gente haciendo cosas

is oscar munoz's place under threat?st things that happens in a crisis is somebody dives in front of a camera and says the thing that has to happen here is the ceo has to resign. that's absolutely nonsense. i think the idea that in every crisis you have to sacrifice a virgin in the volcano to appease the gods is really a ridiculous thing. the truth is, is that a lot of the ceos, and the teams that are managing a crisis are the right team to stay on and resolve it. and firing people just to appease short-term anger accomplishes absolutely nothing. >> but you don't think, eric -- >> a lot of business from companies today? >> you don't think if he had come out within 24 hours and said, wow, i looked at that, and i was horrified. i couldn't believe it happened on my airline. and i'm going to figure out why it happened on my airline and i'm going to figure out how it never happens again on my airline. you're all right to be just as horrified as i am. that would have been pretty good, wouldn't it? instead of what we got? >> it

oscar munoz/ ceo united airlines: "that is not who are family at united is."noz says the airline is conducting an internal review and will look at how to best let employees use discretion when it comes to compensation for passengers. and, what the role of law enforcement on planes should be. oscar munoz/ ceo united airlines: "the use of law enforcement aboard an aircraft has to be looked at very carefully. they're clearly there for a purpose of safety, and we want to make sure they protect us, but for other reasons, i think that's a policy we have to absolutely re-look at."among the backlash being felt by united, officials are also chiming in with ways to prevent situations like this, some even suggesting ending the entire "over booking" process gov. chris christie/ -r- new jersey: "dot, the federal department of transportation, has to stop the overbooking rules and give them latitude and take a breath. passengers are fed up. and they should be." (grant) closer to home...san francisco supervisor jeff sheehy has asked the city attorney to draft an ordinance or

oscar munoz said h munoz said hd when she saw a passenger being dragged from his seat. >>> and the cityd to draft a policy to ban officers from forcefully removing passengers from flights because of over booking. >>> it's a damp start to our wednesday. we have drizzle and light rain touching all of our neighborhoods, including our bus stops. it's warm, 50 to 58, by morning standards. more rain coming this evening. >>> number five, traffic overall has not been terrible. we only had a handful of incidents and one new one for the north bay. southbound 101 before spencer avenue, a solo rollover vehicle crash. i am just starting to see a little backup on the southbound side. >>> the nfl playoffs begin today and the sharks are fighting for the stanley cup. sharks kick off round one of playoffs tonight in edmonton. and the series comes to the center on sunday. >>> look at the situation this dog got into. the pup got his snuck a dryer vent, and the firefighters didn't have to use vaseline or anything, they just massaged the skin and pushed his head back out and hopefully he learned his lesson.

rlance rive rivetes cuando se aggradue, p r pensara en su s pares que sn e . >>> soy edgar muÑoz. >>>racias por el priv e privilegio de su tiempo, buenas tardes. >> - tenÍa mucho trabajo y entonces, decidÍ compartir... - me mandÓ a los peores lugares habidos y por haber ahÍ, dia, tarde, noche, madrugada. - pobrecita. - ¿drogÁndose en tu instagram? - puso fotos desnuda [bip] con un chiquito. todo eso en mi pÁgina que me costÓ tres aÑos construirla. - tÚ fuiste la que causaste todo eso. me dio ella una pastilla... - ¿de quÉ? - pero eso yo lo tomo siempre... - pastilla que me desgraciÓ. - el niÑo tiene dos mamÁs y Él, que es el papÁ. - ¿quÉ Óvulo se uso? - el mÍo. y Él dio la esperma y ella prestÓ su vientre. - el hijo legalmente es de los

. >> reporter: the ceo oscar munoz took to twitter saying i apologize for having to re-accommodate these customers. he promised investigation and is reaching out to this passenger to talk directly and resolve the situation. the passenger rights advocates point out even after you buy a ticket the airline can legally bump you without consent, though they must offer compensation. >> a public relations disaster but not just a public relations disaster. this is an example of how not to treat a passenger that you've already boarded. >> reporter: chicago police suspended one of the officers involved. >> really doesn't make sense, does it. in the letter obtained strikes a different tone. calling the passenger quote disruptive and belligerent saying he emphatically stands behind all of his employees. >> the chairman of the fcc says a proposal introduced in 2013 that could allow passengers to eventually make cell phone calls on planes isn't happening. he says airline pilots and flight attendants didn't want it. and that taking it off the table permanently will be a victory for americans across the

today first blaming the doctor for the incident, united ceo, oscar munoz changed his tone. in a statement saying, i deeply apologize to the customer forcibly removed and to all other customers aboard. munoz is promising a full investigation with the results by april 30th saying, i have committed to our customers and our employees that we are going to fix what's broken so this never happens again. the flight attendant's union applauded. >> this was inexcusable from start to finish. it was not right. it's being looked at. procedures are going to be changed, training is going to be better. >> meanwhile it turns out dr. dao has a checkered history in kentucky. in 2004 he was convicted of trafficking in prescription drugs, placed on probation and had his medical license suspended. he resumed practicing in 2015. but it's united's handling of the way he was treated on board flight 3411 that led to an all out public relations disaster. >> united stock was down as much as 4% today but when munoz apologized, it rebounded closing down just 1%. but the question is how much lasting dama

. >> section a accessibility information for the public as has been announced excuse me - munoz are reminded if they wish to address the board of

. >> but since has sent a third message, and oscar munoz finally got his tone right but it took two days of videos and backlash before the airline made the direct apology to the passenger who was dragged off that over booked flight on sunday night and he says i deeply apologize to the customer forced to be

munoz issuing an apology for reaccommodating passengers.an internal memo about the incident that dr. dao was disruptive and bridge gent. >> pretty clear right from the beginning they lacked the number one thing you need in crisis communications, and that is empathy. >> why did it take until tuesday to offer a more full-hearted apology? >> i think my first reaction to most issues is to get the facts and circumstances. and the initial -- my initial words fell short of truly expressing what we were feeling. >> what do you say to those out there who believe that this is too little, too late? >> it is never too late, first of all, to do the right thing. again, as i said, my initial reaction to the process was to get facts and circumstances and my words failed. >> this is one of those cases where it was truly, truly, truly viral. and the public couldn't get enough of it. >> reporter: especially on social media. where the incident has quickly mushroomed into memes like these. some twitter users even trolling the airline with hash carry on, we carr

but munoz had nothing but praise for his customers last year:oscar munoz/ united airlines ceo: "all good relationships are built on trust, we know that and we know we have to earn yours, every day, on every flight." but his response to dao's removal has been widely criticized.initially, he apologized for having to re- accomodate him and three other passengers. then, in an email to staff monday night, he promised to stand by his employees and expressed regret over the situation. but he also called dao disruptive and belligerent, and said "employees followed established procedures."when oscar munoz became united's c-e-o in september 2015, he worked not just on building trust with customers, but building it with his employees too. oscar munoz/ united airlines ceo: "my first big strategic move was to determine that we have lost the trust of our employees. so how do we regain the trust of them, and therefore our customers."5 weeks into his position at united, he had a heart attack and underwent a heart transplant only to come back months later. but whether he can come back from this is still

. >> section a accessibility information for the public as has been announced excuse me - munoz are reminded if they wish to address the board of education an individual can complete a speaker card prior to the item and present it to say

. >> no lo dejÓ desamparado, joaquÍn muÑoz muÑoz. >> nos visitan los protagonistas verÓnica falcon yvalientes. personas que, estadísticamente, son más propensas a hacer frente a un aggressor, o a hacer una postura difícil de yoga, y ser parte de un acto de magia. listerine® mata al 99% de los gérmenes del mal aliento para que puedas sentirte 100% vivo. demuestra de qué estás hecho™. ¿quieres un sabor menos intense que todavía limpia toda tu boca? ¡prueba listerine® zero alcohol! receta de beneful fue que el primer ingrediente es carne real. (dog) la carne está quísima. también hay vegetales y granos. esásicamente la bolsa perfecta. (avo) prueba beneful originals. con carne real como el primer ingrediente. obtén la superfruta de extracto de cactus en el nuevo garnier fructis moisture lock. cabello 2 veces más fuerte. 48 horas de hidratación fija hasta las puntas. nuevo fructis moisture lock. superfruta. supercabello. garnier. panecesitas comer algo especial. ♪ ♪ i love it empieza tu día con hojuelas crujientes de grano integral... y fresas naturales. special k. come. disfruta. siéntet

but united ceo oscar munoz says no one has been fired over the incident. that there was never consideration of firing anyone. munoz calls the whole thing a system failure and he says united is changing policies to make sure it never happens again. >> family members are still hopeful searchers will find a woman and her step grandson who went missing in the grand canyon. >> the 62-year-old woman and the 14-year-old boy lost their footing in a rugged area, while hi with more on the search. >> reporter: the search on for jackson standdeffer and grandmother, louann meryl. >> this kind of incident is extremely rare. >> hiking the grand canyon with family and friend saturday when a family member says as the group was crossing this creek, four people including jackson's mother fell in. the 14-year-old and grandmother were swept away by fast moving water. the other two were rescued. >> the two people would be washed away in a creek crossing is something that is -- almost unheard of in our local memory. >> reporter: 14-year-old jackson we are told is a swimmer. and

the ceo of united oscar munoz who received a public relations award as communicator of the year last month -- yesterday called the passenger quote "disruptive and belligeren,t" but tonight in an about face now apologizing directly to the passenger, saying "no one should ever be mistreated this way." >> it's a teachable moment for united to look and say how do we make sure something like this doesn't happen again. >> reporter: but the damage may have already been done, united losing $700 million in market value before settling at a $255 million loss for the day. and fliers wary, many asking that, even if the airlines have the right to remove passengers in similar situations, should it ever come to this? >> and alex perez with us live tonight from the united terminal there in chicago. the united ceo calling this a quote truly horrific event that requires immediate investigation? >> yeah, that's right -- david. the ceo says they're investigating the incident and any possible changes to their policy on oversold flights. he said that review will be made available by the end of the month.

munoz wrote this afternoon: "i deeply apologize. no one should ever be mistreated this way," retreating from an earlier statement in which munoz raised questions about the passenger's behavior. >> i would say it's the worst response to a public relations crise that i have ever seen. >> reporter: airfarewatchdog.com founder george hobica said while hdssengers are entitled to compensation of up to $1350 for being bumped, they have knew other rielts. dao was one of four passengers designated to leave flight 3411 between chicago and louisville to make room for four republic airways employees to needed to get to louisville to staff the flight on monday morning. it's up to the airlines to .hoose who must leave in these situations. united's computer system weigh several factors including ease of rebook, final destination, whether the traveler is alone, with a family, or an unaccompanied minor. even frequent flier status. >> airlines will be more likely to bump you if you have no status in the frequent flier program, if you paid a super low

en baja california, edgar munoz, noticias telemundo.otro sospechoso de haber asesinado a un oficial fronterizo de estados unidos.. --el detenido es el quinto arrestado por la muerte de "brian terry" quien fue asesinado en diciembre de 2010. --el arrestado es "hera-clio osorio arellanes", quien al parecer apreto el gatillo para dar muerte al oficial. --osorio arellanes sera extraditado a estados unidos. cam pan / blanca --las fuertes lluvias provocaron inundaciones en fresno este jueves. --varios automoviles quedaron bajo el agua y tambin se reportaron retrasos en el aeropuerto. --los expertos indicaron que aunque la parte noro-este de la ciudad estaba completamente seca, el sureste estaba inundado. --adems se confirm el paso de una tormenta con granizo... no se reportaron heridos por las inundaciones. take vo / lorena --y anoche se report un incendio en el famoso hotel y casino bellagio, en las vegas... --segn los equipos de bomberos desplazados al lugar, el fuego inici poco antes de las once de la noche... --el conocido vegas boulevard

. >>> today, the ceo of united airlines issued a new apology, oscar munoz said, i continue to be concerned with what happened on the flight and i apologize to the customer that had to be removed. nobody should be mistreated this way. even the white house is now weighing in. >> reporter: it's a viral video seen by millions. chicago aviation police pulling a passenger to the ground. passengers on the plane said they were terrified. >> it was rude and harsh. >> reporter: now united is feeling the backlash. the airline's stock is falling on wall street. initially oscar munoz put the blame on the passenger, he said he violated aviation law. >> they are trying to spin this as a denial of boarding. that is something that has to occur at the gate. this is a refusal to let the guy fly. >> this could have been handled a bit better. >> reporter: others claim that neither the cops nor the airline did anything wrong. they said involuntary deny denial is a legal practice. the passenger was removed to united employees could take their seats. >> rarely do we have a situation like this. i have never seen a

in munoz's first statement he only apologized for having to reaccommodate passengers. this has been a disaster for the airline. the press office has not really been responsive and today lawmakers are demanding the department of transportation launch an investigation. we know that the agency said that it was reviewing the incident to determine if the passenger's rights were violated. back to you. >> all right. there will be investigations. there's a company investigation. there's a department of transportation investigation, and there will be business school case studies of how you respond. >> we mentioned earlier at one point they had lost almost a billion dollars yesterday. >> the stock hit about 4%. we'll watch and see if it recovers. i think it might. in many markets your only choice is united. most customers choose the flight that they want at the cheapest price so that is the overriding -- >> i have to tell you, christine, i'm excited about this story. we don't have a lot of miami marlins highlight. cat like quickness not by a marlins player but by an actual cat w

. >> magician from texas named oscar munoz woke up to a threatening phone call after being mistaken fornited airlines ceo who as we heard had the same name. munoz is shaken up, and really struggling to understand the motive. >> it was really scary when you wake up to a phone call saying they will kill you because of the way you treat people in an airplane. >> munoz says he has gotten dozens of angry e-mails about the united airlines incident through his company's web site >> company web site, what are people dope i they don't realize he is a magician. >>> boston marathon organizers are using security from a four years after a tragic boston marathon bombing, massachusetts authority say that drones will whoever aboard the race's starting line. device will fly 400 feet above the crowd and they can see a mile and a half in all directions. the race is this coming monday >>> cargo smashing through a fence and end up in the bottom of the backyard pool in california. can you imagine coming into this house. homeowners out of town fortunately. a 19 year-old man fell asleep, at the wheel, while tr

edgar muÑoz nos amplia.g 0;01 0;10 0;38 0;59 pkg se pierde en medio de la multitud, cesar arena, quien llego a este pais con una visa de turista y se quedo por mas tiempo al momento de expirar su permiso. cesar arena/ inmigrante yo me quedo aca porque me enamore, no me quera quedar aca pero me eamene,orntonces me quede aca, mi esposa es ciudadana en cesar arena se encarna casi la mitad de los 11 millones de indocumentados que hay en el pais. alrededor del 45 por ciento de la poblacion indocumentada en estados unidos ingreso de manera legal con algun tipo de visa, en su mayoria por avion, segn datos del pew hispanic center. y ahora estan en la mira del gobierno, confimo el secretario de seguridad nacional, john kelly. mandatory credit nbc news / "meet the press with chuck todd" abril 16 john kelly/secretario de seguridad nacional there"s a lot of people out. there that need to be taken into custody and deported according to the law. visa overstays is quite a large number of the illegals that are in the countr

munoz and united under fire for their handling. former chrysler and home depot cdo and bob lutz, gentlemen, good to have you. we have two bobs on the set. i'll call you by your last name. mr. nardelli, can you see why oscar munoz came out with that initial statement where he didn't simply say i'm sorry? >> physical an interestiit is a. with all of the disruption that's happened over the last couple of weeks on every airline, i think passengers have to be patient, they have to be measured. there are going to be situations where they are going to have to bump passengers because it is important to get the crew on-site to be able to lift the next plane where you have 400, 500 people depending on the size of the plane ready to go. i'm not sure it was handled appropriately but i'm not sure the passenger acted appropriately either in this situation. >> regardless, mr. lutz, you see a passenger on your plane getting dragged off, physically taken off an aircraft, a paying customer, don't you just say, i'm sorry, even if the plane has a righ

oscar munoz hit it on the head, they can't use the police to solve their customer service issues.hat happens far too often. power-tripped airline attendants. they say we're going to boot you off the plane. passengers need to understand, sometimes you will get booted off a plane. there are federal air marshals. >> just not dragged. >> not dragged. sometimes when a pilot or police officer asks you get off and you may not understand the reason, i don't want there to be a rash of people say i'm never getting off the plane now. you have to stand up for consumer rights but sometimes if the plane is overweight, it's unsafe. sometimes it stinks but you have to get off sometimes. >> brian kelly, thank you. >>> by the way, we're minutes away from this news conference over at the white house between the head of nato and the president of the united states there. the room is filling. we'll take that live at the top of the hour. first, take a look at this new piece of technology that could revolutionize train travel and make it green. >> the advantage of this train is that you can drive on line

now oscar munoz says he's sorry and he'll fix it.e says he's disturbed by what happened on flight 3411 and apologized to dr. david dao. no one should be treated this way, he said, of his employees. dao was at one point called belligerent. angry customers cut up their united credit cards and promming to boycott. on tuesday the company's stock took a hit, at one point losing about a billion dollars in market value. >> it's been unbelievably tone deaf. >> he says united created its own public united relations issue. >> they would have handled it much more sensitively than they handled this. >> reporter: dr. dao is being treated for a disease at hospital. a lung specialist refused to get off the plane, claiming he was seeing paetstients the next morning. records show he only resumed practice a year august. he was arrested after trading drugs for sex, senators sent a letter to united saying they were deeply concerned about the incident. >> the term reservation reserva actually paying the money, getting a ticket, should have a place on any

munoz apologized again today to the passenger dragged off a plane. munoz said he takes full responsibility and he said it's too early to tell if the incident is hurting ticket sales. >>> a deediodidas is the poorly-marketing e-mail. adidas sent an e-mail with the subject line, congrats, you survived the boston kwrpwaubos . adidas replied they are incredible sorry and called the e-mail insensitive. with a check of your weather. >> let's talk about what is going on as far as your weather. you can see i was working on the headlines right there, but we'll start with live doppler 7. there you go. what you are looking at is your area of our part is going to weaken as it heads over the top of us. let's talk about the storm impact scale and it's going to be for tonight's storm, moderate and then light showers. the north bay is up to quarter of an inch, so not a tremendous weather maker whatsoever, but tomorrow's morning commute probably going to be damp once again. you can see pockets of sunshine, the gray, those are the clouds, and there are green and yello

asiento y arrastrado por el pasillo de un avion de united, el director ejecutivo de united, oscar muÑozu decision, muÑoz indico que revisaran sus procedimientos y politicas para que algo asi no se repita. --a las seis, ivette machin nos tendra mas detalles. blanca ---ya no slo los telfonos celulares explotan.... esta vez los cigarrillos electrnicos estn haciendo noticia despus de haber ocasionado quemaduras en el cuerpo de varias personas. ---brenda brito nos cuenta que debemos hacer si algo como esto llegara a pasarle a usted. take pkg :01 banner :38 luis 1:11 brigido aumenta la preocupacion debido a dos nuevos casos de explosiones de los populares cigarrillos electrnicos. el mas reciente el de una mujer en la ciudad de tempe al este de phoenix, quien iba manejando cuando el aparato exploto repentinamente... en otro caso similar un hombre en las vegas termino en el hospital cuando estaba a punto de abordar un avin y su cigarrillo estallo causando un fuerte estruendo. nat "there was a ball of flame. the sound of an explosion. y es que al estallar estos dispositivos, las llamas pueden ll

. >> oscar munoz left a statement. later in a letter to employees the ceo munoz called the passenger disruptive and belligerent. >> some people say this has damaged united's reputation. >>> time is now 4:09. more than 300 pounds of marijuana and more than a million dollars in cash was seized in alameda county after a cellphone traffic stop. of the sheriff's department posted this photo of the money on their page. they tried to pull over a van because the driver was talking on a cellphone. that's when another car cut off police trying to distract the police officer and the van got away. officials eventually arrested both drivers. they say they found 200 pounds of marijuana in the van and 100 pounds more in storage units connected to the suspects. the suitcase filled with money was also found in one of those storage units. >>> some dog owners are looking for answers. a park in san francisco is reportedly making some dogs sick. in 20 minutes what may be the cause. >> plus the secretary of state has a new challenge. what r

en california edgardo muÑoz noticias telemundo. >>> a diferencia de las ciudades santuarios en las quelaborar con autoridades de inmigraciÓn en detener a indocumentados. vÍctor hugo rodriguez nos cuenta. >>> el esposo de la seÑora mÓnica gonzÁlez fue deportado por conducir su camioneta con una luz de trasera rota >>> cuando mi esposo le mostrÓ la licencia y Él se dio cuenta que la licencia estaba ya vencida, fue cuando le dijo que lo tenÍa que arrestar >>> de los 252 condado s en el estado de texas tienen acuerdo con el gobierno federal y 13 han solicitado recientemente a la agencia de inmigraciÓn que los incluya como participante de este programa y verificar el estatus de las personas >>> que si hubiera sido como un, una persona americana dice o sea, nada mÁs le dan un tiquet >>> esto ocurre con frecuencia porque el presidente trump firÓo una orden ejecutiva pidiÉndole a las agencias de orden que participen en el programa 287 g >>> este programa permiten que los oficiales de policÍa cooperen con agentes ice >>> aquÍ viene todo porque es ilegal porque es brown, marrÓn es el problema >>