susan hogan is working with you with what you should know before you book your next flight. >> reporter: when we purchase an airline ticket, we are always looking for the cheapest fare. but sometimes you may not realize you have chose a nonrefundable flight. what happened to a damascus woman may have you looking twice at the fine print. mary has been suffering from crohn's disease for 25 years, so when she started to feel a little better, she decided to book a trip. >> i've never been to denver. it was on our bucket list of things to do. >> reporter: so she and her husband booked a flight. but not long after, her health began to deteriorate. >> i was hospitalized. >> reporter: so they had to cancel the trip and asked for a refund. >> i told them i'm in the hospital. i cannot fly. i don't know how long i'm going to be in the hospital. i need a major surgery. >> reporter: that's when mary realized she purchased nonrefundable tickets. but she says it's not clear. >> what does nonref mean? why doesn't it say that? i had no idea. >> reporter: and united stuck to its policy, nonrefundable mea

susan hogan she's been busy. she has different spin that your family is ready for the school year ahead. >> reporter: it's so hard to find time to get back to school shopping in with everything else you have to do. as a busy mom, you work or what have you. so we are going online shopping but ts here we go again. time to figure out how to tackle our back to school shopping without breaking the bank or wasting hours in line. fortunately finding the best deals in 2017 doesn't have to involve clipping up newspapers or going to the store for savings. you can do it all with the click of a mouse. websites like honey and kick box let you skip that crowded back to school aisle and get the job done in a matter of minutes. check this out. honey a google plug in will find the best deals for whatever you're online shopping for. it automatically finds and applies discount codes without having to search for them yourself. you can earn cash back on purchases with >>> you have heard of rent the runway or la tote, but there's a si

what our susan hogan found when she took a visit. >> reporter: faith leaders and others from across the country march from the mlk memorial to the u.s. department of justice. on news 4, out watching on the march on washington means to everyone here. darcy spencer. >> reporter: a woman had a medical emergency. and when witnesses called 911 and went to the wrong dispatch even he's checking to make sure he didn't miss anything or anybody. luckily every car was empty here. more breaking news from president trump's news conference that wrapped up a couple of min the decision joe arpaio. he said he pardoned him during the hurricane because he "assumed the ratings could be far higher". he also called the sheriff a patriot. >> sheriff joe loves our country. sheriff joe protected our borders. and sheriff joe was very unfairly treated by the obama administration. i stand by my partner sheriff joe, and i think the people of arizona who really know him best would agree with me. >> the former sheriff has been found guilty of filing a judge's order to stop arresting people he thought they were hispan

ahead, why some moms are upset over this effort to helphe >>> susan hogan with an offer you might wantrefuse when you're >>> many are upset over the ad. >> the mom who is uncertain what the day first day of school. the mom who can't remember what time soccer practice ends and don't let your yoga pants get tied in a knot. >> i feel like this feeds into the patriarchal society and the woman i know that are mothers are strong. they're leaders. they have their lives together. they're multi taskers. and um, >> the school district pulled the ad in a similar video. they declined to talk to us on camera but said in a statement, in part, we're produced a video using broad satire, hoping people would not mind a little fun being poked at out landish depiction at hectic lifestyle in our area. we're apologyize to anyone who might have been offended. also allowed, kristin does appreciate the school district's quick response. >> i like that. >> the video did receive mostly positive feedback on their facebook page. leon and angie, we're did not here much of that today, back to >> all right. kristin, t

. >> all new after the break, susan hogan hits the water with the trade organization tasked with settingt of the standards. >>> it was a hot and humid day today. 91 degrees across our region. 88 degrees today in hagerstown, but i'm tracking the chance of storms, some could be strong possibly s, ev ♪ hey, is this our turn? honey...our turn? yeah, we go left right here. (woman vo) great adventures are still out there. we'll find them in our subaru outback. (avo) love. it's what makes a subaru, a subaru. get 0% apr financing for 63 months on all new 2017 subaru outback models. now through august 31. z2fwdz z16fz y2fwdy y16fy >>> new at 11:00, we're uncovering a trend in the boating industry that has safety experts sounding the alarm. >> we've been bringing you the findings of our news 4 consumer investigation throughout this day. now, lawsuits filed by two families involved in boating tragedies reveal potential weaknesses on the water. >> you assume that a company that puts out a product is going to -- any company -- is going to test their product before they put it out to the consumers. >>

consumer reporter susan hogan joins us with a look at that. ♪ ♪ >> you know him. the kid creole.ice say he's a cold blooded killer. the murder charge this rap oneer is facing.pi fios is not cable. we're a 100% fiber optic network. and with the new fios gigabit connection... you get our fastest... internet ever. with download speeds up to 940 megs - 20 times faster than most people have. switch to fios gigabit connection with tv and phone for $79.99 a month online for the first year. plus hbo for one year and multi-room dvr service for two years, all with a two-year agreement. ract with up to a $500 credit to help cover your early termination fee. go to fiosgigabit.com >>> welcome back. it's 4:10 this morning. just about 4:11 now. take a look at some of the stories people are talking about this morning. ♪ >> a rap pioneer facing serious charges this morning. nathaniel glover, who performed as the kid creole from the grandmaster flash under arrest for murder. police in new york

i'm susan hogan, news4. >>> coming up now on 4:26 this morning.time to send things over to the goff and chris lawrence filling in this morning. our big story, this rain, of course. not the pink dress memo, angie. >> we're doing our best to try to brighten the day, right? >> that's right. >> somebody on the phone bright and early this morning. >> because we had nothing better to do. >>> now on news4 today, gunfire erupts inside a metro train. what the agency is telling passengers ahead of this morning's commute. >>> tough talk from rex tillerson. the sound just coming in from the secretary of state about north korea. >>> and a heads up for some of you beltway drivers. the ticketing that begins this morning. >>> hi, everyone. good morning. i'm angie goff in for yang. >> and i'm chris lawrence filling in for aaron this morning. >> a look at the commute with jack taylor. he's filling in for melissa. we'll have that coming but first we want to look at what you face as you get ready to head out the door with chuck and gina. chuck, i know you talked earl

consumer reporter susan hogan working for you on the fire safety concerns. >> tonight at 5:00, we're have new guidance on when and often fios is not cable. we're a 100% fiber optic network. and with the new fios gigabit connection... you get our fastest... internet ever. with download speeds up to 940 megs - 20 times faster than most people have. switch to fios gigabit connection with tv and phone for $79.99 a month online for the first year. plus hbo for one year and multi-room dvr service for two years, all with a two-year agreement. and switching has never been easier. get out of your contract with up to a $500 credit to help cover your early termination fee. go to fiosgigabit.com from fields and factories they worked hard. we helped them work harder. they are the students of strayer university. for 125 years, we've supported as they've rewritten the future. and to all who seek their true potential, we say, let's get it, america. >>> living in off campus housing,

susan hogan is working for you with one woman's story about contacted us after her samsung galaxy s6e caught fire. it's an experience that sounds all too familiar but it is different than the millions of phones that were recalled last year. nbc4 responds. >> all i could see was flames. >> reporter: sylvia adams says this is all that's left of her samsung galaxy s6 phone after it caught fire in her bedroom. >> i was talking on the house phone, and then all of a sudden i heard this sizzle. and then i looked and i saw flames. >> reporter: sylvia showed us the damage, burn marks through her blanket, top sheet, fitted sheet, and right down to her mattress. once she knocked the phone off her bed, it even burned her hardwood floor. >> this phone almost burnt my house down. >> reporter: her samsung galaxy s6 is not on any recall list, unlike last year's galaxy note 7, millions because their lithium ion batteries can overheat and catch fire. >> i was terrified. immediately, i called samsung. then i called you all. >> reporter: we contacted samsung and soon after, sylvia got a call. >> all of

susan hogan, is, she is here what you need to know about that.mer reports shows you how to get the biggest bang for your buck. >> when it comes to plastic, 20 billion consumers have never changed the preferred held on to their favorite card for at least a decade. >> i will say about 20 years. >> 20 years. >> 20, 25 years. >> loyalty has some of its own rewards, but cash back may not be one of them, about half of all credit cards that offer rewards offer cash back as an option. some purchases can earn you as much as 6%. you have the option of receiving the reward. since different cards offer higher rewards for purchases, consumer reports found using two cards tra teej cli could boost the benefit earning you as much as 40% cash back. >> you can use a new cash preferred card to get 6% back on your groceries and double cash card and get 2% back on overajs. >> how do you know which cards will work, consumer reports has a tool on its web site. >> you plug in how much you spend. then the tool compares your spending against the programs of 66 different c

now, consumer reporter susan hogan is working for you with a look at the changes in place to keep you safe after one woman almost lost her life in a boating accident. >> reporter: should statutes of confederate soldiers that are being removed also be >> the latest new now on that breaking news in spain. investigators are looking for more suspects after deadly van attack. it stands at 13 after somebody plows a van into very busy tourist area. they've arrested two people but neither of them was the driver of that van. the arrest was at the side of gas explosion. it does appear to be a link to the attack today. nbc news terrorism analysts malcolm explains why these attacks are so hard top. vehicle as they -- for the cost, have a few, of the deposit vehicle, we're now have a weapon system that can go out and kill with impunity. >> we'll bring you any new developments as they happen on nbc nightly news at 7:00 p.m. >> staying on top of the breaking news at dulles airport. you can see in the live pictures, a suspicious white van in the departures area. police dog alerted authorities to this

in the district, darcy spencer, susan hogan doing what she does best, she went shopping to show you howhe promise of lower prices at whole foods stacks up against other grocery stores in our area. >>> plus tropical storm harvey could drive up prices at the pump. first, here is doug. >> tracking the storm off the southeast coast, that one is going to have a big impact on your tuesday. we'll talk about that and the impacts of >>> in case you haven't heard, amazon bought the grocery chain whole foods and promised to cut prices starting today. >> how deep are the discounts you ask, susan hogan working for you. she went shopping to try to figure this all out. >> such a tough day today. you know, we always -- avocados they are so differently priced at deferent places if you look at all three, same. they're all priced totally different. we'll get you the price comparisons in just a second. you know, the whole purpose of this, really, is to make healthier food more affordable for everybody. if you think you're thinking you're going to cut your grocery bill in half, that's not going to happen. a

susan hogan joins us now with what she has learned. >> safety experts are warning that boait dangerouss are making their way on to the water. our investigation took us to florida and california where we met two families whose lives changed in an instant. >> it is a journey you wouldn't wish on your worst enemy. >> when you are the parent of a child that is lost you know that every day you think about this. it is on your mind all the time. >> forever tie together their children involved in horrific boating accidents years apart. their stories are exposing surprising details about the recreational boating industry. tonight you will hear the emotional stories and will tell you what the boat manufacturers are saying about the tragic accidents. and then at 6:00 and 11:00 we have the surprising findings of our investigation. you may think a government agency is watching closely over boat manufacturers and rigorously testing new boat designs but we found that's simply not the do not want to miss. you can also follow us along on the nbc washington app and facebook page right now and posting li

our consumer reporter susan hogan is working for you with the latest ways you can fight them. >> they so annoying. just this summer a federal judge ordered dish network to pay million for making millions of illegal calls to numbers on the national do not call registry. the problem is getting worse. we have robo calls ringing cell phones. consumer reports explains what you can do now to stop them. >> receives a ton of calls to her mobile phone. >> i get about five or six per week. the area codes are from all over the country. i have a baby and i'm always concerned it could be something about the baby. >> reporter: according to recent consumer reports survey at least 62% of at&t, century link and verizon customers reported receiving six or more calls per week and now consumers are getting more of these aggravating messages. >> we are hearing where the call goes without the phone ringing. we think it is important for consumers to have protections >> for calls that aren't by passing the ring at&t has a free app for its customers that automatically blocks scam calls. t mobile offers free s

susan hogan explains why consumer reports pulled its recommendation for the tablet and why microsoft disagrees. now a week after the accident tey sent a firefightero the for years, fios has been promising fast internet to small businesses. but for many businesses, it's out of reach. why promise something you can't deliver? comcast business is different. ♪ ♪ we deliver super-fast internet with speeds of 250 megabits per second across our entire network, to more companies, in more locations, than fios. we do business where you do business. ♪ ♪ >>> a lot of people have been concerned about the rookie who was seriously injured on the job last week. we get an update on his condition. we've learned he is still critical and has a way to go to recover from his injuries. we also heard from some of his fellow firefighters and for some of those who trained at the dc fire academy. >>> engine company three just a mile away got there fast and on the first arriving truck attempting to get around a second arriving struck him leaving him seriously injured. nd -- shared some storeys. >> he always want

consumer reporter susan hogan is working for you with one woman's story. >> a d.c.an contacted us after her samsung it was an experience that sounds too familiar. it is different than the millions of phones recalled last year. news 4 responds. >> all i could see was flames. >> reporter: she says this is all that is left of her samsung galaxy s 6 phone after it caught fire in her bedroom. >> i was talking on the house phone and then all of a sudden i heard this sizzle. and then i look and i saw flames. >> reporter: sylvia showed us the damage, burn marks through her blanket, top sheet, fitted sheet to the mattress. it even burned her hard wood floor. >> this phone almost burnt my house down. >> reporter: her samsung galaxy s 6 is not on any recall list. millions of phones recalled because their lithium ion batteries can overheat and catch fire. >> i was terrified because i couldn't believe what immediately i called samsung. then i called you all. >> reporter: we contacted samsung and soon after sylvia got a call. >> my phone was ringing off the hook. >> reporter: sam

i'm susan hogan. >> thank you, susan. a group of dc police officers at the center is at the center of a new controversy because of a picture that surfaced on social media showing members of the narcotics and special investigations unit displaying this banner. some civil liberties group say it contains threatening symbols that celebrate a culture of death. dc police tell us they are aware of the photo. it was posted on a member's personal account and there's now an internal investigation. today members of black lives matter and the officers who have been seen displaying the logos to be fired. >> they had the white supremacy symbol in it, obviously, this is meant as a form of intimidation for the community. it's meant to establish a reputation amongst this unit. >> this comes just days after a controversy involving another dc police officer who was seen at dc superior court wearing a t-shirt that the civil rights group considers to be racist. that officer was set to testify in court that day. the judge ended up dismissing t

proposed an $82 billion fine because the company allegedly made more than 21 consumer reporter susan hogan joins us with all the details. >> hey, there, chris. well, first of all it is illegal for anyone to deliberately falsify caller id information. it's a practice we now know, call spoofing. in other words this person purposely is trying to with intent to defraud you. so today's proposed action is against a company that actually goes by two names, best insurance contracts and wilmington insurance quotes. the fcc found a company's and its owner apparently make millions of illegal spoof robo calls to consumers nationwide. and they were an attempt to sell health insurance, which according to fcc targeted the elderly and low income families. against this company is part of a major crack down recently against similar robo callers, but also in big fines. if you are a victim of a robo call, you can file complaints we'reo by providing you with that on our nbc washington app we want to search the word robo call. now the fcc is responding to your complaints about these annoying spoofing calls. the

susan hogan with more on how it's adding up for those who use it. storm team 4 tracking some late showers that can be arriving tonight. tie latest >>> if you think about going back to the mountains, we've got a good friend of ours. it's going to be phenomenal weather for that. >> extremely happy. >> it's going to be chilly. >> especially tomorrow night, and saturday. >> we kind of like hearing t had. >> felt pretty good. >> yeah, yeah. >> it really is. last couple of days, it's been hot, humid, thunderstorms just about each day. we're not seeing that yet, we have a chance of storm late tonight, dinner should be fine if you're doing that for the weekend. right now, nice little plane landing over there at dca. 88 degrees current number. dropping down to about 78 and notice at 11:00, notice at 11:00 that's where i've got good chance for thunder not at 7:00 and 9:00, 10, 11, 12, if you're out to the west could hit you sooner. one of the warmest days of the week back towards those areas, 89 degrees right now in fredericksburg. here is the radar, once aga

. >>> our reporter susan hogan is doing the hard work for you. the web sites that help you skip the lines and start the savings. >>> you remember this deadly state fair tragedy. we're learning what caused that ride to break up midair. >>> weather alert for you on a monday. the possibility of some heavy rain has a flash flood watch issued for the d.c. metro area. so heavy rain on the way for today. sunshine should be making a comeback by tomorrow. then some great weather cing up somec for years, fios has been promising fast internet to small businesses. but for many businesses, it's out of reach. why promise something you can't deliver? comcast business is different. ♪ ♪ we deliver super-fast internet with speeds of 250 megabits per second across our entire network, to more companies, in more locations, than fios. we do business where you do business. ♪ ♪ where you do business. the moment you could put this iyourselfment. in the driver's seat of a new mercedes-benz. de giveaway. the more you play, the more chances you earn to win your share of $35

joining us now to talk about her investigation is consumer reporter susan hogan. susan, i heard you spoke to two families impacted by boating tragedies for this series. >> yes, we did, actually, molette, it took us to florida and to california and we really wanted to share their stories with you, and these are two families who say the boats their children were on were defective. they claim lack of testing and oversight for their horrible tragedies. this is nikki. she's 34 years old now, but in 2006, the boat she was riding in started to swamp in the bow, washing her overboard, right into the path of a propellor. remarkably, she is alive to talk about it today with us in her very first televised interview. >> it just sucks because i can't see out of my left eye. i can't taste, can't smell. i can't drive. >> now you're going to also hear from 7-year-old ryan's mom. unfortunately, he did not survive his accident. you're going to hear more about that coming up as well. >> wow, so you're going to be rolling out what your investigation found all throughout the day. >> a

we september consumer reporter susan hogan shopping. this is what she found. lots of fruits and veggies on sale. fuji apples had a good discount. normally $2.99 a pound. went down a dollar. $1.99. it cost us price is $1.49 each. so the price for six apple ls was about $9. at safe way, $1.12 apiece or $6.72 for half a dozen. the bottom line, if you're thinking of going into whole foods and suddenly cut your grocery bill in half, it's not like you're going to be slashing the whole bill. it's not for every item. >> if you're a whole foods devotee, you only go there, you might save money. >> it puts the dent into the whole paycheck going to whole foods that you hear so often about. like you mentioned, handful of products. >> check out susan hogan's full report on the nbc washington app. search whole foods. >>> good morning. i am landon dowdy at cnbc headquarters. the insurance industry is from hurricane harvey. jpmorgan says the best quote estimate is 10 to $20 billion in insured losses. however, thousands of victims whose homes are damaged or destroyed could lack

. >> susan hogan checked into it. >> reporter: it's a popular way to get around with more of you choosing capital bike share to pedal to your destination. >> this is my third time using it. >> reporter: and for a fee you can ride around as long as you want. but what you pay depends on how you understand the fare structure. >> so my understanding was it was going to be $2 for a going to have the bikes for ten minutes for riding down the hill. >> reporter: but that not what she was charged. >> on the next day i happened to be checking my bank account and saw i had this crazy charge. the charges ended up being $157. >> reporter: here's what happened, chantal's bike didn't lock when she went to dock it. she didn't wait for this green light to go on. so the fees just kept adding up. >> i physically had to come down to this kiosk, locate the bike and dock it properly. >> the first time i was like why is it still unlocked? >> reporter: jessica purchased a bike share pass at the kiosk and didn't read the disclosure agreement on the screen, all 133 pages of it. >> i skimmed you withrough the time.

news4's susan hogan explains. >> my teenagers were psyched with the first paycheck and shocked to findout how little they got. saw words like social security, withholding, taxes. became clear to me they were clueless to something called the irs. here are four tips for your teenage taxpayer. withholding and estimated tax. every teen receives a w 4. if the child isn't going to make more than $5700 during the year, it is worthwhile to claim the exemption from income tax. self employed teens. if you baby-sit, mow lawns, other jobs that pay cash, remember that this income is taxable. if you make more than $400, good rule of thumb is hold out 15% to cover any taxes you may be liable for. tip income. all the waiters and waitresses out there, those tips are taxable. you have to report tips of $20 or more in a single month to your employer. newspaper carriers, special rules apply for you. if you're under 18, you may be exempt from social security taxes and medicare taxes. to see what applies to your child, go to o app and search taxes and teens. good luck. >>> now on news4 today, exclusive work

consumer reporter susan hogan is working for you with what you need to know before you b your next flight. >> when we purchase an airline ticket, we, of course, are always looking for the cheapest fare, but sometimes you may not realize you chose a nonrefundable flight. what happened to a damascus woman may have you looking twice at the fine print. >> it doesn't hurt. >> mary donaldson has been suffering from crones disease for 25 years, so when she started to feel a little bit better, she decided to book a trip. >> i have never been to denver, it was on our bucket list of things to do. >> she and her husband booked a fight, but wasn't long after mary's health began to deteriorate. >> i got very sick. i was hospitalized. >> so the couple had to cancel their trip and asked united airlines for a refund. >> i told them i'm in the hospital, i cannot fly. i don't know how long i'm going to be in the hospital. i need a major surgery. >> that's when mary realized she had purchased nonrefundable clear. >> if you're somebody like me, what does that mean? why doesn't it say nonrefundable on the tic

. >> susan hogan reporting there, this is an important story you will not want to miss. we'll be revealing more details on news4 midday and at 4, 5, 6 and 11 tonight. you can follow along on the nbc washington app and facebook page. >>> at 4:26. news4 continues with aaron and eun. >> thank you. i am aaron gilchrist. >> there's blame on both sides, i don't have any doubt about it, you don't either. >> president trump doubles down. this morning, new calls for him to step down sides for violence in charlottesville. >>> and new details about last year's massive apartment explosion. what officials say they found at the scene. >>> you can say it is something that will make a big stink. we're standing bias the corpse flower starts to bloom. fog is envelope the suburbs. >> look at how it will impact the commute. we begin with storm team 4 meteorologist, sheena parveen. >> we have fog. take your time on the road. the day shapes up nicely. >> as long as you like heat and humidity. >> i do, so does eun. >> two people that will be happy with how the day turns out. yes, indeed, a for

susan hogan is working with you with ways to fight them. >> that's right.t this summer, a federal judge ordered dish network to pay more than $280 million for making robo calls to numbers on a do not call registry. there is no doubt robo calls are getting worse. they're finding their way on to our cell phone. now consumer reports has a way for you to stop them. carol receives a ton of robo calls to her mobile phone. >> i get about five or six robo calls per week. the area codes are from all over the country. i have a baby and i'm always concerned it could be something about the baby. >> according to a consumer report surveys 62% of at&t, centurylink and verizon customers reported receiving six or more robo calls per week. now consumers of the aggravating messages. >> we're hearing that a call goes into your voice mail box without your phone ringing. we think it's important for consumers to have protections against them. >> for calls that aren't by passing the ring, dpoen caphones are offering help. it automatically blocks scam calls for iphone 6 and higher.

susan hogan is working for you this morning and she has a short list of the best used cars. >> consumer reports is out with new results about which used cars will save you a lot more money and also keep you on road for thousands of miles. >> consumer reports >> in addition to reliable, they're fun to drive, high tech features or luxurious cabins. >> besides the initial price of the car, you need to take a hard look at maintenance costs to see if the vehicle will work for your budget. >> we broke down the data to look at 3 and 10-year-old vehicles. they'll have the hottest safety and comfort features. while a 10-year-old model is less expensive, you have to figure in the cost. >> a toyota camry will cost you between $13,000 and $18,000 and $55 in repair costs. at year ten expect to pay between 6500 and $7800. but $370 in annual maintenance costs. no matter the age, consumer reports test owners found you can't go wrong with these two small suvs. the honda >> consider the honda odyssey or toyota sienna. both are likely to make it to 200,000 miles or more. finally, subscribers, like the toy

consumer reporter susan hogan is working for you and has the answer. >> reporter: it is so tempting,10, 20% off the entire purchase. consumer reports did their home work for us and say when it comes to store credit cards, they don't make the grade. this time of year finds betty shopping, son in grade school, daughter in kindergarten, the list is long and pricey. >> per kid 130 to 200. >> reporter: when a salesperson asks if she wants to save 20% by opening a store credit card, she thinks about it. >> it is tempting at the register, you're going to be spending a lot of money you feel uncomfortable about, they tell deep discount. >> reporter: however, consumer reports says store credit cards rarely rise to the head of the class. for one thing, the interest rate is higher, on average, 24%, well above the national average for credit cards in general which is around 15%. applying for a new card can temporarily lower your credit score. >> every time inquiry is made on your account, it hurts. it may not seem like much but it can be the difference. >> if you do open it, don't shut it down. t

susan hogan has found great deals for kids of all ages. >> honestly, every single year, my kids are tryingo hit me up with the latest and greatest on their tech gadgets, from their phones to laptops. before you make that purchase this year, check to see what the school or the college says you should have. >> it seems like there is always some new electronic device being released. it is worth investing your money in technology, specially if you have a junior high or high school student. apple i pair of free beat head phones whether you buy a mac or ipad. looking for more, best buy is offering students hundreds of dollars this savings on a variety of electronics. you can only get the discount if you register online. if you want to get your little ones started early in electronics, consider the amazon fire, which comes in a kid addition. these tablets are more durable, have strong parental control options and if they break, amazon will replace it, guaranteed. >> back to school shoppers plan to spend more than $8 billion this year alone. if you have your kids heading off to college in a few we

consumer reporter susan hogan is working with you to explain what went wrong. >> an annual fee for peaceof mind. it's worth it and this couple says all they wanted was to be termite-free. in the end, they got something else. >> we can show you where the termites were rotting out the door. >> christopher and meredith clark had their home treated last year for termites. >> they treated the entire house, around the perimeter, drilling holes in the garage and the hole thing. >> the clarks wanted the insects gone for good. when the couple paid for their ten-year warranty. $95 a year for yearly inspections, which included any additional treatment if termites returned. >> just about a year after we had the treatment done, we started to notice wings on the floor that looked like a recurrence of termites. >> the couple called the company to come out. no one responded. >> tried to get them to come out and inspect. we're unable to connect to anybody. >> the clarks found out that tru green bought out the original pest company they had a warranty with. there were two problems. >> when we contacted th

susan hogan has a different spin on getting everything you need so your family is ready for the schoolear. >> it is so hard to try to find time to get back-to-school shopping in, with everything else that you have to do, especially a busy mom, if you work or what have you. so we are going online shopping, but this is a little different than all the rest. ♪ ♪ here >> here we go again, time to tackle shopping without wasting hours. finally it doesn't have to inlv or going to the store for savings. you can do it with the click of a mouse. websites like honey and kick d , let you skip the aisle and get the job done in a matter of minutes. honey, a google chrome plug-in will find the best deals for whatever you're online shopping for. it automatically finds and applies discount codes at check-out without having to search for them yourself. you can also earn cash back on purchases made with honey. you've probably heard of rent the runway or le tote, but there's a similar option for your kids. skip the dressing room drama and sign up for kid box. just take a style quiz for your kids, and kid

eco-friendly fashion is going mainstream and susan hogan explains where to find it. >> well, first ofl, i have to confess, i had no idea what sustainable clothing is. well, it's taking plastic bottles and other recyclables and turning them into clothing. i'm not kidding. and you could actually look good and also be eco-friendly. take a look. >> reporter: fashion forward wi shopping for the perfect first day of school outfit and fall wardrobe can put you at the head of your class. the subject? eco-friendly fashion. clothes made with repsychled materials. jcpenn jcpenney, h and m and target all accept a line sell a line sustae clothing. these jeans are partially made from plastic bottles. yes, you heard right. plastic bottles. the cost? about $42. comparable to traditional jeans. h&m brands itself conscious using fibers from wood pulp. other apparel is recycled from old clothes. when it comes to shopping for sneakers, we found nike has a way you can minimize your car done footprint. it recycles old shoes. and target features thingst and they're all members of a group called the sustaina

consumer reporter susan hogan working with this special report. >> the experts are warning boats with potentially dangerous designs are making their way out onto the water. our investigation took us to florida and california to meet two families whose lives changed in an instant. >> i remember feeling that anxiety, thinking sorry, i am planning a funeral. >> the first night you're thinking it is impossible to survive. so you're thinking about how you'll end it. there's no end, i thought. >> two mothers forever tied together, their children involved in horrific boating accidents years apart from each other. their stories exposing explosive details about recreational boating industry. >> we trust manufacturers because we are taught to trust manufacturers. >> follow us throughout the day to find what our investigation uncovered. >>> a d.c. landmark defaced. lincoln memorial targeted by vandals. t the message left behind and action being taken now. >>> take a look at the visibility. manassas, frederiksberg, close >>> 6:30 now. thanks for waking up with us. it is a foggy morning. >> visibi

susan hogan working for you has more on what she found. >> we received a call that says her samsung phone caught fire. says this is all that's left from her phone. >> she showed us the damage her phone is not part of last year's recall involving millions of galaxy note samsungs. we found reports of other overheating, and catching fire. >> you now have two chances of jackpots of more than $300 million. so many of you are buying them and the power ball jackpot is now $307 million. drawings for both games of this weekend came and went without winners this past time. it happens tonight at 11:00. the power ball drawing is tomorrow. good luck to everyone with particul particularly. >> you don't need to win the lottery to get in on one on the and getting away from its unsofisticated reputation. i've been drinking it for years people. it's also the social media buzz that's upping its popularity. entire companies have been built on the hashtag yes rose. research shows sales are up 60% over the past year. >> more men are drinking. >> that's right. that's right. >> that's good stuff. >> today is int

consumer investigative reporter susan hogan has this special report. >> safety experts warn that boats with potentially dangerous designs are making their way out onto the water. our investigation took us to florida and california to meet two families whose lives changed in an instant. >> anxiety, thinking sorry, i am planning a funeral. >> the first night you're thinking it is impossible to survive. so you're thinking about how you'll end it. there's no end i thought. >> two mothers forever tied together, their children involved in horrific boating accidents years apart from each other. their stories exposing explosive details about recreational boating industry. >> we trust manufacturers because we are taught to trust manufacturers. >> follow us throughout the day to find what our investigation uncovered. >> this is an important story you don't want to miss. more "the daily sho more details at noon and later today. we will post links to our reports also online. >>> and dense fog advisorys morning as you're about to leave, whether you are heading to work or dropping off the kids at sc

susan hogan is working for you with this special report. >> before we tell you what our investigation found, we want to introduce you to a florida mom who would give anything for you to have met her little boy. three years ago 7-year-old ryan died in a horrific boating incident. the family refuses to call his death july 17, 2014 started out like any summer day. >> we all loved being on the water. >> reporter: the family gathered along the shore of lake burton in georgia. >> we were commenting earlier that day that it was like heaven there. >> reporter: a possible foreshadowing about what was about to happen. >> did ryan love boating? >> he loved being in the water. his room is decorated in a nautical theme. >> reporter: at the family's home meg walked us through ryan's short life in pictures. one of her favorites this photo still wet from a plunge in lake burton. >> this picture was taken a couple days before the accident. >> reporter: the last time meg saw ryan alive he was climbing aboard this malibu with his brother, cousins and uncles. according to a police report all four kids we

consumer reporter susan hogan took a look into it. >>> it's a popular way to get around with, more of you choosing capital bike share to pedal to your destination. >> this is only my third time using it. i'm new to the area. >> for a fee, you can ride around as long as you want. but what you pay really depends on how you understand the fare structure. >> so my understanding was it was going to be $2 for a 30-minute ride and i thought well we are literally going to have the bikes for ten minutes, for riding down the hill. >> that's not what shantelle was charged. >> the next day in the afternoon i happened to check my bank un charge. the charges ended up being a total of $157. >> so here's what happened. shantel's bike didn't lock when she went to dock it. she didn't wait for the little green light to go on to let her know her bike was secure and locked up, so the fees kept adding up. >> i physically had to come down to this kiosk, locate the bike and then dock it properly so that the charges would stop accruing. >> the first time i didn't fully lock it in i was like why is it still un

consumer investigative reporter susan hogan is here with the story you will see only on news 4. >> what you are looking at, those are the actual boats involved in both accidents. the lawsuits filed on behalf of ryan and nicky are revealing industry wide practices that some safety experts say are putting you and your family in danger on the water. 80 million boats are on the water in the united states. in the summer it is a rite of passage for people of all ages. this lawsuit is exposing potential witnesses in the boating industry. questioning who is designing the boats and actually testing them. ryan's family is suing malibu boats claiming negligence. they say the 2000 response lx the family rented at a lake in georgia three yea defective design which led to their son's death. >> i thought we were in a safe situation. obviously, there is inherent dangers in boating. >> reporter: news 4 obtained several video tape depositions including former ceo and founder of malibu retired from the company in 2009. >> we try to test it. >> reporter: described how the company created the response lx in

susan hogan working for you with the consumer alert. >> wendy, we're talking about significant spike. wells fargo now says three-and-a-half million customers have been effected in its fake account scandal. dramatic increase from the 2.1 million it originally said. wells fargo it admitted almost a year ago, employees opened fake accounts with customers permission, so it now plans to pay out 7 million more dollars to impacted customers in a separate its employees signed up about half million customers for online bill pay when they didn't even ask for it. so the bank says it will also pay $900,000 in refunds to those customers, so here is how you can check and see if you have one of those unauthorized accounts. it is very easy, you just have to log into your bank account and make sure you recognize each and every one of those accounts and you can also request a copy of your credit report, that will also show you if there are any open accounts. jim. >> susan, thank you. well, redskins final preseason game here tonight on nbc 4. news 4 sherree, they're playing for their nfl futures in this

susan hogan is working for you tonight and has found great deals school. >> every year my kids are tryingme up with the latest and greatest on their tech gadgets from phones to lap tops. before you make that purchase this year check to see what the school or the college says you should have. >> reporter: it seems there is always a new electronic being released. it is worth investing if you have a junior high or high school student. apple is offering students a pair of free beat head phones when you buy a mac or ipad for qualifying purchases. best buy is offering students hundreds of dollars in savings on a variety of electronics but you can only get the discount if you register online. and if you want toget your little ones started early in electronics consider the amazon fire which comes in a kid edition. these are more durable, have strong parental control options and if they b replace it guaranteed. the national retail federation said back to school shoppers plan to spend more than $8 billion this year alone. if you have your kids heading off to college in a few weeks like i do, do you

susan hogan shows us the short cuts to dorm shopping that will help your family be ready for the new. >>> i am sending kids off to college, so it only makes sense that we make the transmission go as smoothly as possible especially on move-in day. it's go time, parents spend 18 years prepping for this big moment. college move-in day. if you want to save space in your trunk, create a registry students create accounts and pick out what they want. and friends and family can buy some of the items taking off financial stress for the student especially at the beginning of the school year. bed bath & beyond offers what is called pack and hold. you just scan all the items you want to buy and organize a pickup date at the nearest store in your college town. bed bath & beyond says they will have it all ready to go at no extra cost. want even bigger savings? bundle will let you buy packages, everything you need in one box from bedding to storage, lights, fans. they literally take the guesswork out of what you need to bring to college. also another great idea that we did is we took advantage of o

susan hogan is here to tell us how it all turned out. >> you get caught up in that moment right here on vacation, you've got the beautiful sights and sounds. they baug some jewelry and their experience -- they bought some jewelry and their experience is one they won't soon forget. >> they're both lost their spouse. the two found each other a few years ago and they've been together ever since. >> i said all in good time. >> the couple recently vacationed on a cruise with royal caribbean. during their travel, the ship stopped at belize city, the couple not knowing where to shop, they said the cruise line made recommendations from where to buy jewelry, a place they said diamonds international. >> go to diamonds international. you can trust them. they're reliable. you'll get the best deal. >> so they went. and it didn't take long for her to see something she liked. this ring. more than two-and-a-half carats. >> when i saw it the stones, it popped out at me and that's the one i wanted. >> so he agreed to pay $2,008 for the. >> it's a commitment ring. >> that's when the salesperson showed

susan hogan has a short list of the best used cars. >> reporter: consumer reports is out with new reportsbout which used cars are going to save you a lot more money and also keep you on the road for thousands of miles. consumer reports polled more than 2 00,000 subscribers to see how >> in addition to being reliable, they were fun to drive, got great fuel economy and had high-tech features or luxurio luxurious cabins. we broke down our data to look at 3 and 10-year-old vehicles. the 3-year-old models are a little more expensive but they will have the latest features. a 10-year-old model, you have to figure out the cost of repairing it. >> reporter: the toyota camry hybrid will probably cost you between $13,000 and $18,000 and about $55 in maintenance and repairs in year three. at year ten, expect to pay between $6,500 and $7,800. but $370 in annual maintenance costs. no matter the age, consumer reports test as well as owners found you can't go wrong with these two small suvs, the honda cr-v or the toyota rav-4. need a minivan for the family? consider the honda toyota sienna, both of which

reporter susan hogan has a different spin on getting everything you need so your family is ready for the school year ahead. >> it is so hard to try to find time to get back-to-school shopping in with everything else that you have to do, especially a busy mom, if you work or what have you. so we are going on-line shopping. but this is a little different than all the rest. here we go again. time to figure out how to tackle our back-to-school shopping without breaking the bank or wasting hours in lines. fortunately, finding the best deals in 2017 doesn't have to involve clipping up newspapers or even going to the store for saifr savings. you can do it all with a click of a mouse. web sites l let you skip that crowded back-to-school aisle and get the job done in a matter of minutes. check this out. honey, a google chrome plug-in, will find the best deals for whatever you're on-line shopping for. it automatically finds and applies discount codes at checkout without having to search for them yourself. you can also earn cash back on purchases with honey. hey, moms, get this. you've probably

susan hogan found some great deals for students of all ages. >> every year, my kids are trying to hit me up with the latest and greatest on their tech gadgets, from their phones to laptops. but before you make that purchase this you should have. it seems like there's always some new electronic device being released. it's worth investing your money in technology, especially if you have a junior high or high school student. if you're thinking about buying a laptop but you need some incentive, apple is offering students a pair of free headphones when you buy a mac or iphone for qualifying purchases. best buy is offering students hundreds of dollars in savings on a variety of electronics, but you can only get the discount if you register online. and if you want to get your little one started early in electronics, consider the amazon fire, which comes in a kid edition. these tablets are more durable, with strong parental control options. and if they break, amazon will replace it, guaranteed. the national retail federation said that back-to-school shoppers plan to spent more than $8 billion

ecofriendly fashion is going mainstream and consumer reporter susan hogan has what you need to know and where to find this new trend. >> reporter: fashion forward with recycled clothing? shopping for the perfect first day of school outfit and fall wardrobe can put you at the head of your class. the subject? ecofriendly fashion. clothes made with recycleed materials. jcpenney, h&m and target all sell a line of sustainable clothing. jcpenney sells jeans that look like just any other denim jeans but they're partially made fro yes, you heard right. the cost, about $42, comparable to traditional jeans. h&m brands its conscious using materials of sustainable fabric made from fibers from wood pulp. other apparel is recycled from post-consumer textile waste, in other words, old clothes recycled. when it comes to shopping for sneakers, we found nike has a way you can minimize your carbon footprint. and target features some ecofriendly apparel just for kids as well. h&m, jcpenney, and nike and target are all members of a group called the sustainable apparel coalition. dozens of businesses focused

consumer reporter susan hogan working for you. she has a short list of the best used cars. >>> that's right consumer reports released new reports about which used cars will cost you less over time and keep you on the road for thousands of miles they polled more than 2,000 subscribers to see how satisfied they are with their vehicles. >> they were fun to drive. great fuel tack features. >> aside from the initial price of the car, consumer report says you need to take a hard look at maintenance cost to see if the vehicle will work for your budget. >> we broke down our data some of the three and ten-year-old victims the three-year-old models are a little more expensive. they'll have the latest features. while a ten-year-old model is far less expensive to buy you have to figure in the cost of repairing it. >> a mid size favorite, toyota camry will probably cost you between 13 and $18,000 and about $55 in maintenance and repairs in year ten. expect to pay between $657,800. $370 in annual maintenance cost. as well as owners found, you c

. >> susan hogan explains what went wrong here. >> reporter: an annual fee for peace of mifrnd nd is worth it. but in the end, they got something else. >> we can show front of the door. >> reporter: christopher and meredith clark had their home treated last year for termites. >> they treated the entire house all around the perimeter, drilling holes in the garage and the whole thing. >> reporter: the clarks wanted the insects gone to good, so when the couple paid for their treatment, they also bought a ten year warranty. $95 a year for yearly inspections, which included any additional treatment if termites returned. >> so just about a year after we had the treatment done, we started to notice some wings on the floor that looked like a recurrence of ter matetermites. we tried to get them to come up, were unable to connect to anybody. >> reporter: the clarks found out that trugreen bought out the original company that they had a warranty with. >> but when we contacted them, they don't do termites. they said you're not our customer, we don't have any record of you. >> reporter: fearing t

news4's working for you consumer reporter susan hogan breaks down what that label means. >> reporter:if you're like me, i am a label reader at the grocery store. and i've always wondered, what does no antibiotics mean? is that a good thing or a bad thing? well, according to consumer reports, the answer may surprise you. restaurant owner leslie lamp ert says she makes every effort to make sure the meat for her restaurant is locally produce and had raised without antibiotics. >> does it cost more? yes. but do i feel great at the end of every night knowing that's more healthful? yes. >> reporter: research shows there is a connection between the overuse of antibiotics in food animals and drug resistant infections in people. >> in other words, our arsenal of antibiotics may no l caused certain illnesses. we calculate that about one in five people who got an antibiotic-resistant infection got it from something they ate. >> reporter: to avoid antibiotic. >> treated animals, check the labels carefully. this label says, no growth promoting antibiotics. that means those used to enable quicker w