i'm consumer investigator chris chmura.bc bay area responds next. >>> but first, happening now at 4:52. spacex will try again to launch its upgraded falcon 9 launch. right now flight controllers are trying to figure out what caused an automatic abort yesterday. today's launch is scheduled at 1:00. the rocket has improved boosters which can be reused more than ten times. plus, flooding concerns growing in washington state. spring runoff is making its way into rivers, at least eight rivers are at or above flood stage. people who live nearby are placing sandbags along the river banks. more news after the break. stick around it's 4:52. vacavilla dispute with contractor they >>> nbc bay area responds to a vacaville condo owner who had a dispute with a contractor that didn't even hire. >> turns out they mistakingly gave the wrong guy a lot of money. as consumer investigator chris chmura and the team to get it back. >> good morning. it is a story about a simple oversight that caused severe headaches. it all started with flooring a

i'm consumer investigators chris chmura, nbc bay area responds. next. >>> but first happening now, you'll have a harder time finding a sears store. the company closing 72 stores across the country. a list of the stores will be revealed later today. we'll chink and see if any bay area stores are on the list. plus another sight for your family to see hearst castle neptune pool will be filled. the state is spending to fill it up. no word on when it will be open. more news after the break. maybe you could save energy by weaving your own shoes... out of flax. or simply adjust your thermostat. do your thing, with energy upgrade california. >>> welcome back, everyone. 4:55. nbc bay area responds to consumers who have something in common with stormy daniels. >> we're talking about a confidentiality agreement. consumer investigators chris chmura said you, too, could easily encounter a confidentiality clause. >> exactly right. you don't have to get into a spat with the president to end up face-to-face with a contract that says you've got to keep your lips s

i'm consumer investigators chris chmura. nbc bay area responds next. >>> happening now in just a few hour nra convention starts in downtown dallas. police prepare for large protests by gun control advocates. president trump and vice president pence will speak friday. plus call it ping-pong diplomacy north and south korea with teams at tble tennis championship. the samehingfor women's hockey during winter olympics. interesting to see the unification going on there. more news right after the break. nch the golden gate bridge today we )re talking about the intense bridge inspection that )s been going on this week. take a look- inspectors are literally checking every we're talking about the going on this week. inspectors checking every inch of the bridge. walking along there you have to be brave. 4:55. a woman couldn't get help she needed. >> consumer team steps in to help. here is consumer investigator chris chmura. >> in 2016 she bought a sfung samsung washer. it started vibrating and moving around. a few months later she foun

i'm consumer investigator chris chmura. nbc bay area responds next. >>> first happening now, beware of bugs, the illnesses from ticks and mosquitos and flea bites tripled. 60,000 cases were reporteded from 2004 to 2016 and scientists discovered nine new germs during that time. brand-new this morning, a study showing women may be settling down their wine glasses and switching to pot. they say they are nixing the extra calories from wine for marijuana. california is a long with eight states all have recreational pot. more news after this break. jose7 interchange >>> a very good morning to you. it's dark out there this morning, taking a look at the 280/17 interchange in the south bay. waiting for folks to get up and at them. halfway through the workweek. let's get it going. >> 4:53. nbc bay area responds to a livermore woman who believes an airline owed her more than $800. >> chris chmura explains her case and three letters which might help any frustrated traveler. >>> she booked her son christopher to fly home from state coll

i'm consumer investigator chris chmura. nbc bay area responds next. hunda schoolchildren are going back to cl >>> but, first happening now at 4:51. hundreds of thousands of school children going back to class today. state lawmakers passed an education deal giving teachers a 20% pay raise by 2020. arizona the latest state before teacher led strikes disrupted schools. >>> no nobel prize it literature this year, it will postpone the award until 2018. a sexual abuse scandal engulfing the panel that selects it. the nobel prize is not affected. more news after this break. you could save energy by living off the grid. completely. or... just set the washing machine to cold. do your thing. with energy upgrade california. >>> for right now, it's fair to say if you haven't booked that flight to louisville, you can stay at home. don't forget you can still put on the fancy hat and pull it out of the closet and start sipping on your mint julep because the kentucky derby is here. >> nbc is your home for the kentucky derby tomorrow. bob costas will lead coverage from

i'm consumer investigator chris chmura, nbc bay area responds next.anctuary state law. >>> but first happening now at 4:52, a so cal city might be fighting against the sanctuary state law. the santa clair rita will vote on a vugsolution, may be the fi to dispute that law. >>> we've been telling you for weeks about reported sexual harass xt xt. . new york times reported that red skin cheer leaders were required to be topless in a photo shoot. more news after the break. jose >>> welcome back on this wednesday morning. thanks for waking up with us on "today in the bay." live from the south bay, a little mist and drizzle as you head into work this morning. kari has a look at the full forecast coming up. 4:55. >> nbc bay area responds to a san jose man whose contractor was a no show. >> chris chmura tells us this is the type of case they see far too often. >> good morning, contractor problems are among the most frequent complaints we get. viewers like mike ivy, he paid money up front but the work was never done. last october mike hired a home improvement c

i'm consumer investigator chris chmura. nbc bay area responds next. but people on both sides are preparing for a controversial >> but first, people on both sides preparing for a controversial protest at cal straight. sacramento, the westboro baptist church plans to protest tomorrow. plus, vladimir putin takes the oath of office for the fourth time as russian president. he won a six-year term in march elections where he gained 77% of the vote. more news after the break. fremoa >>> good monday morning, a live look at fremont. people getting their day started and we'll continue to help you get your day started here with us this morning. nbc bay area responds every week to complaints about cars that quick working soon after they leave the lot. >> did you know some of those used car deerls are required by law to offer you a warranty? chris chmura has been looking at this one for you. >> they are called buy here, pay here dealers talking about used car lots that typically target buyers with bad credit. these dealers sell mostly older cars, the kind that oft

i'm consumer investigator chris chmura. nbc bay area responds next. >> but first happening now, a controversial video game which depicts school shootings is pulled from online stores. we told you about the game active shooter yesterday on "today in the bay." steam which sells video games online pulled the game as parents and school survivors started a petition. >>> and plus, in a couple of hours, president trump will speak at a physical fitness and sports event at the white house. dozens of children will be there playing flag football and volleyball and soccer. president trump declared the month of may as national fitness and sports month. more news after the break. franc a reminder from our nbc bay area >>> welcome back, take being a live look outside at the trans america pyramid there. not shrouded this clouds this morning. we'll have a full look at the forecast. things cooling down. >> a reminder from our nbc bay area responds team. >> if you've ever wired money to a scammer consumer investigator chris chmura says you ha

i'm consumer investigators chris chmura, nbc bay area responds next. >>> first happening now after an amazing 2017, housing stocks are on pace for the worst year since the financial crisis. experts say there's more problems ahead as recent rise in interest rates pushing mortgage rates to a seven-year high. reports say security troops on u.s. nuclear bases took lsd. none of the airmen were accused of using drugs on duty. disciplinary action taken against 14 airmen. more news after the break. quick which state has more volcanoes? california or hawaii? its >>> all right. it's early but a geography quiz. what state has more volcanoes california or hawaii. >> california does, none as active as kilauea. nonetheless, wondering about volcano insurance, chris chmura has some answers. >> reporter: i sure seems like kilauea is too far away from the west coast to worry about. don't forget about mount saint helen's up the road. because of that we set out to figure out if home owners and insurance policies will cover damage from volcanoes. we got conflicting answers. information institute language

i'm chris chmura, the milestones and recent wins for bay area responds next. >>> but first, happening now at 4:53 the president will deliver the academy class graduating in annapolis maryland. >>> and a decision on abortion rights with the strictest laws in the world and recently turned more liberal. >>> speaking of providing an abortion in ireland is punishable by 14 years in prison. we're back with more news in two minutes. stick around. >>> scott and i were just talking about it, but it is hard to believe it is two years since nbc bay area first introduced our response team. >> and since then we've helped hundreds of viewers get thousands of dollars back. >> here is chris chmura with the first case that started it all. >> it is a lucrative two years for viewers like you. we solved rose and saved her $160. it is our first win. since then, we've received more than 10,000 more requests for help and we've saved bay area $1.75 million. gina in santa clara needed a hand settling a dispute involving a rv and she got $10,000 back. and marcus asked to step in with a fast track case and put

. >> nbc bay area responds -- >> i'm consumer investigator chris chmura. renting a car? the two easy things you can do to protect yourself from damage claims, expensive ones. nbc bay area responds next. >>> first happening now, a new study says the brains of transgender people are wired in a way that matches the gender they identify with rather than their biological sex. researchers found that whether a person identifies as transgender can be tied to how their brain develops in the womb. >>> hunters can soon be targeting grizzly bears in wyoming. a state officials are voting soon as many as 22 grizzlies may be killed outside of yellow stone and the grand teton national parks. the grizzly bear lost its federal protection last year. more news for you after the break. gate bridge nbc bay area responds ta >>> welcome back, taking a live look outside. this is the golden gate bridge. a lot of fog over the city by the bay yesterday and today. we're going to check the full forecast coming up in just moments with meteorologist kari hall and it's 4:54 right now. nbc bay area respo

i'm consumer investigator chris chmura. nbc bay area responds next. >> but first happening now, seattle's biggest businesses are being hit with a new tax to help the homeless. the so-called head tax would raise $48 million a year to build new affordable housing units and provide emergency homeless services and nearly 600 businesses would pay the tax starting in 2019. amazon would take the biggest hit. plus, muslims around the world are prepare forge ramadan, the holy time with muslims fast and pray to grow closer to allah. fasting begin tomorrows. we'll have more news after the break. city newlyweds whose big y nearly went up in smoke. >>> 4:54. nbc bay area responds to newlyweds whose big day nearly went up in smoke. >> chris chmura looked into trouble they had with a vendor who didn't want to return their deposit after the venue burned down. >> good morning, henry and lauren planned their dream wedding for the last weekend in october at the hilton in santa rosa then ten days before the ceremony, the north bay fires destro

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> i'm chief meteorologist jeff ranieri. a cool 52 in san jose right now, but it's warming up tomorrow. we'll let you know who reaches above 75 degrees. that's in eight minutes. >>> yes, that's a rat. it will make you squirm. a bay area city councilman dangling a live rat. he says it's evidence of a problem that's out of control. his unconventional plan to get rid of those rodents. >>> tonight we traced billions of dollars worth of unnecessary waste to your kitchen trash can. >> many of us find those out of date foods and we just toss it. but hold on. consumer investigator chris chmura found confusing food labels that are outdated themselves, just like the food. all ears. we're very interested here. >> reporter: we're going to talk about expired food. i'm using the air quotes on purpose because the date you see on food probably isn't an expiration date at all. we found a surprising silence in federal law that's causing confusion. but we also tracked down

i'm consumer investigator chris chmura. how a savvy move backfired on a family. plus the red line you should never cross with a contractor. >>> i'm tracking the next change in our weekend forecast, plus when some rainfall might actually make it back to the bay area in my seven-day forecast coming up in about eight minutes. posts that officials sae >>> a san jose high school senior reprimanded for social media posts that school officials say are just too sexy for school. natasha has been disenrolled from archbishop midi high school just weeks before graduation. these are photos from her instagram page. you can see her in her workout gear. some of the pictures that we're not showing you show the teenager in her underwear, though. it is a private high school. officials asked her to take down the post, which they say violated school rules. she's protesting the decision and started a petition to help get her reenrolled. she says her posts were meant to inspire others and herself about fitness goals. we did reach out to the school but officials have not contacted us ye

i'm consumer investigator chris chmura. we investigate and discover why the state can't discipline him or any other mechanic. >>> plus injured and stranded overnight on the face of a cliff. the world famous rock climber from the bay area who survived a frightening fall on yosemite's el capitan. >>> i'm chief meteorologist jeff ranieri. after plenty of sunshine and 80s today, a system is approaching from the coast, and we'll tell you exactly what this will mean for your weekend forecast coming up in about seven minutes. there's only one word for the all new together forever-a pixar night time spectacular. ooohhhh. ahhhhhh. okay, maybe two. celebrate friendship and beyond at pixar fest. staring april 13th at disneyland resort. . >>> remember that movie ferris bueller's day off. this is reminiscent. nbc bay area responds to a man in santa clara who says his dash cam caught a mechanic up to no good. >> chris chmura has the video plus a simple strategy to keep your mechanic honest. >> good evening, guys. we hear about auto repai

chris chmura. we have a possible safety net for brides, grooms and their parental financiers. nbc responds next. cupertino coug album never mad >>> welcome back. nbc bay area responds to a cupertino couple whose wedding album never made it out of the print shop. >> chris chmura has the story and what brides and grooms can do when wedding venders say i don't. >> good morning. many complaints from newlyweds often involve caters and limos and photographers who don't deliver. that is what happened to this woman. it included a printed album but it never arrived. so she waited and kept asking the photographer to deliver-for two years. peggy said she still only has digital files stuck on her laptop. >> i couldn't look at my own wedding photos without feeling that -- with that feeling from inside. so it just was very unpleasant. >> we contacted the photographer and helped peggy get back some of the $4,500 she paid but it is possible she could have gotten most or all of the money with wedding insurance. ton

here's consumer investigator chris chmura. chris chmura: good evening, and thank you for joining us this evening. it's been two years since we've launched "nbc bay area responds" and the consumer investigative center. we're working for you to help you when you're cheated, ripped off, ignored, or treated unfairly. since our debut in 2016, we've heard from more than 10,000 bay area residents with complaints of all sorts.

i'm consumer investigator chris chmura. nbc bay area respond next. >>> okay.ay area responds and fights for a little guy. today a small business in marin having some trouble with a big business. >> big business. investigator chris chmura is here. it is a goliath type story. >> yes, it is. lance up in marin has a little small mom and pop business and he has a website for it, too, which he hosts through one of the biggest web hosting companies there is out there, go daddy. well, lance says an e-mail marketing campaign was part of his package, but lance says that service simply stopped working about a year ago. he says he tried and has tried ever since to get tech support but go daddy has blamed his browser or network. lance says that wasn't the problem because he's tried different browsers and different networks, even different devices. during all of this, lance says his business has suffered because it needs that e-mail marketing. well, so he reached out to us for help. we contacted go daddy, and right away lance says the problem was finally fixed. he even got

i am consumer investigator chris chmura, nbc bay area responds, next. dollars to the wrong compa mistake. ...and then, that company fails >>> imagine paying thousands of dollars to the wrong company by mistake, and then that company fails to give it back to you. >> that's exactly what happened to one family in vacaville. they turned to our responds team for help. consumer investigator chris chmura shows us what happened when that person confronted the company. >> you often hear me say, you should always get multiple estimates before beginning a remodeling project. well, in this case that savvy move backfired with a five-figure price tag. >> it's a rental. >> the duncan family condo needed remodeling. >> it was painting. >> after a tenant moved out last year. >> the kitchen had to be pretty much redone. >> the duncans did their homework and got several estimates including a quote from carpets and more in vacaville. >> they had very good reviews. >> ultimately the duncans chose a different company but keith's mom, who is in her 80s, was confused. >> she s

wired money to a consumer chris chmura says you have one more day to possibly get some of it back. >> the deadline is tomorrow to apply for your share of a special half billion dollar fund. here's what's happening. the federal government accused western union of turning a blind eye to scammers who repeatedly used its money transfer service for fraud. the company admitted some wrong doing and settled. that settlement created a pot of $586 million to compensate people who fell for scams. the justice department mailed a half million letters to potential fraud victims but even if you didn't get a form in the mail, you can still apply online through tomorrow night. the website is western union remission.com. you're going to have to help make your case here by providing the date of your loss as well as documentation. so give yourself ample time to complete the application before the deadline tomorrow at midnight. we put a link to the settlement application on our website, nbcbayarea.com/responds. that's also where you can tip us off to our next story or call us, 888-996-tips. >> thank you

i'm consumer investigator chris chmura. nbc bay area respond next. banned military-style assault weapons, banned workplace discrimination, and more. antonio for governor. we can now use a blood sample toh care, target lung cancer more precisely. if we can do that, imagine what we can do for asthma. and if we can stop seizures in epilepsy patients with a small pacemaker for the brain, imagine what we can do for multiple sclerosis, even migraines. if we can use patients' genes to predict heart disease in their families, imagine what we can do for the conditions that affect us all. imagine what we can do for you. >>> nbc bay area respond, solving consumer problems and recovering over $1 million. if you want help, call us or visit nbcbayarea.com/respond. . >>> okay. amazon is getting into the pet food business. the company now has a new brand called wag. its first product is a dry dog food. so far wag is only available though to amazon prime subscribers. >>> okay. nbc bay area responds to a campbell woman who couldn't get help

i'm consumer investigator chris chmura, nbc bay area responds next.s your business internet provider promise a lot? let's see who delivers more. comcast business gives you gig-speed in more places. the others don't. we offer up to 8 hours of 4g wireless network backup. everyone else, no way. we let calls from any of your devices come from your business number. them, not so much. we let you keep an eye on your business from anywhere. the others? nope! get internet on our gig-speed network and add voice and tv for $34.90 more per month. call or go on line today. >>> it's 7:28 this sunday may 20th, 2018. we want to start you off with a live look at downtown san jose. low clouds and if you're waking up grab a jacket. it's a little cooler this weekend to your start there. good morning, thank you so much for waking up with us. i'm vickie nu win. we have a little bit of af may gray. >> yeah, we are. it's been cloudy all weekend long. we've got a couple of breaks of sunshine in inland spots but right now in san francisco, it's 55 degrees but i want to turn yo

i'm consumer investigator chris chmura. nbc bay area responds. t san jose man who placed an online order, for an audio >>> welcome back, everyone. nbc bay area responds to a san jose man who placed an online order of an audio speaker and heard nothing. >> he asked the respond team for help and here's chris chmura with the story. >> good morning. renee bought a $100 portable speaker from the website purchase popular.com. his receipt says it was supposed to be delivered four days later. well, that did not happen. over about four weeks renee says he heard zilch from the company. he tried to get a refund and that didn't happen either. he turned to us for help. we contacted purchase popular and a week later it issued renee a $100 refund. the company blamed its payment processor saying the payment processor wouldn't refund the money and said if he created an account instead of being a guest it would have been able to process the refund. that's something we have never heard before. you know, renee actually had a u.s. government protection here. the fede

i'm consumer investigator chris chmura, nbc bay area responds next.ra driver who say >>> welcome back, everyone. nbc bay area responds to a santa clara driver who said the mechanic took his car for a risky joy ride. >> he turned to our team for accountability and to chris chmura. >> good morning. when a mechanic works on your car you expect a test drive at the end. but this one seemed to be off the charts. jeff chatterton took his dodge in for minor work and when he picked tup sh the trip computer said someone had driven it 20 miles. >> i thought that seemed pretty excessive for something that i described as -- something you could reproduce in a parking lot. >> that is not all. jeff said the trip computer also indicated someone drove his car more than 100 miles an hour. tonight at 11:00, what the dealer did after we spoke up for jeff. plus why we were surprised when we looked up the mechanic's license number. i've confident the things we learned will empower you for the next trip to the shop. if you have a consumer complaint call us at 888-996-tips or

i'm consumer investigative reporter chris chmura. nbc bay area responds next. put more police on the streets and cut violent crime in half. california's police chiefs trust antonio for governor. online order for an audio speaker, >>> well, tonight, we respond to a man in san jose who placed an online order for an audio speaker but then heard nothing. >> he asked our response team for help. consumer investigative reporter chris chmura is here for help. >> rene called us. bought $100 portable speaker from purchasepopular.com. the receipt showed it was supposed to be delivered four days after placing that order, but that simply did not happen. as a matter of fact, over about four weeks, rene says he heard zilch from the company. he never got the product. he also tried to get a refund. that didn't happen either. rene turned to us for help. we contacted purchasepopular. a week later, it issued a $100 refund. the country blamed its payment processer, saying it wouldn't refund the money. also said if rene had created an account with them in

i'm consumer investigator chris chmura, nbc bay area responds next. daly city newlyweds whose day nearly went up >>> 6:24, nbc bay area responds to a daly city newlywed couple whose big day nearly went up in smoke. >> chris chmura looked into the trouble they had with the vendor who didn't want to return the deposit after the venue burned down. >> good morning, henry and lauren planned their dream wedding for the last weekend in october at the hilton in santa rosa. then ten days before the ceremony the north bay fires destroyed the hotel. and that is video of the hotel burning. the couple got fulg refull refunds from hilton own other vendors but their limo driver offered less than half fl $1300 deposit. lauren and henry contacted us for help. he said they lost nearly all of the business for months and offered them limo services wherever else the wedding would take place but they couldn't agree. the limo company offered an additional $525. companies can ensure themselves for times when their business drops off due to disaster. the limo owner says he's

i'm consumer investigator chris chmura, nbc bay area responds next. >> nbc bay area responds. solving your consumer proeshls a -- problems and recovering more than $1.5 million. in you want help, call us or visit nbcbayarea.com/responds. nbc bay area responds to daly city newlyweds whose big day nearly went up in smoke. >>> welcome back. nbc bay area responds to daly city newlyweds whose big day nearly went up in smoke. >> chris chmura looked into a trouble with a vendor who didn't want to return their deposit after the venue burned down. >> henry and lauren planned their dream wedding at the hilton in santa rosa. then ten days before the ceremony, the north bay fire destroyed the hotel. and that is video of the hotel burning. the couple got full refunds from hilton and other vendors. but their limo provider offered less than half of the $1,300 deposit. they contacted us for help. the limo company owner said his business was a fire victim, losing nearly all of the business for months. he said he offered henry and lauren limo services wherever else their wedding would take plac

i'm consumer investigator chris chmura. nbc bay area responds, next. only one candidate for governor when students were stuck in failing schools, led the fight to turn them around. as mayor of l.a., antonio villaraigosa invested in classrooms and security. graduation rates soared. antonio for governor. to a campbell woman who couldn t get the help she needed with a recalled appliance. >>> nbc bay area responds to a campbell woman who couldn't get the help she needed with recall appliance. >> a consumer team stepped in to help. here is consumer investigator chris chmura. >> good morning. >> reporter: in 2016 stacy bought a samsung washer. it started vibrating later. a few months later she found samsung had issued a recall for the washer or that exact issue. stacy contacted samsung, it sent out a technician to fix it, but the repair didn't help. stacy said the problem got worse and she even noticed a burning smell. nervous about all that she asked samsung for a refund but couldn't get an answer. she contacted us. we contacted

and chris chmura is here with the story. >> good morning.man has a website through go daddy and an e-mail marketing campaign was part of the package but he said that service stopped working about a year ago. he said he's tried ever since to get tech support but go daddy blamed his browser or network. lance said that wasn't the problem. because he's tried different broz -- browsers even on different devices. during all of this, lance said his business suffered because it needs that e-mail marketing. so he reached out to us for help. we contacted go daddy and right afterward lance said the problem was fixed. he got personal help from a go daddy representative and lance said i gave him my two cents and told him his support team is in need of repairs. you made me so happy. lance also got free service for a year. that is a $400 value. in a statement, go daddy didn't address exactly what went wrong, just said we have worked with our customer and resolved the issue. if you have a consumer complaint, call us at 888-996-tips or log on to nbcbayarea.c

i'm consumer investigator chris chmura. we have a possible safety net for brides and grooms and their parental financeers, nbc bay area responds next. ne more time. s >> laurel. laurel. laurel. >> okay, you know as we head to break we wanted you to listen to that one more time. that clip there did you hear laurel, yanny. let us know what you think. you can post and talk to us on facebook and twitter. let us know what you think. the time is 6:22, you're watching "today in the bay." i'm dianne feinstein and i approve this message. i support the affordable care act, and voted against all trump's attempts to repeal it. but we need to do more. i believe in universal health care. in a public health option to compete with private insurance companies. and expanding medicare to everyone over 55. and i believe medicare must be empowered to negotiate the price of drugs. california values senator dianne feinstein to negotiate the price of drugs. we can now use a blood sample toh care, target lung cancer more precisely. if we can do tha

i'm consumer investigator chris chmura and nbc bay area responds next. make ross your destination for savings. if you're looking for an incredible selection of the brands you love, this season's newest trends for a fraction of what you'd pay at department stores, ♪ you gotta go to ross ♪ for the latest styles where you'll spend less. ♪ spring dress. ♪ ♪ you gotta go to ross. if you want to save big on dresses for every occasion, you gotta go to ross. was a no-show. >>> nbc bay area responds to san jose man whose contractor was a no-show. >> and so chris chmura tells us this is the kind of case we soo often. >> good morning. contractor problems are among the most frequent complaints. viewers like mike ivy paid money up front but the work was never done. last october mike hired a home improvement company to build a patio cover. mike paid $1,000 down and waited five months. mike tells us no one from the contractor reached out during that time period. by march his patience had run out and requested a refund. mike said the company ignored him. so he turned to

i'm consumer investigator chris chmura. milestones and some recent wins for nbc bay area responds, next. at at&t, we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. area first introduced our >>> it is hard to believe that two years have flown by since nbc bay area first introduced or response team. >> since then we've helped hundreds of viewers get back thousands of dollars. >> here is chris chmura with the first case that started it all. >> it is a lucrative two years for viewers like you. we debuted with the story of rose, solving her towing dispute saved her about $160. it was our first win. since then, we've received more tha

i'm consumer investigator chris chmura and nbc bay area responds next. >>> and what did do you this weekend? i went pedaling on my bike but my little dog went along for the free ride. join our conversation every morning @ lauragarcianbc. you're watching "today in the bay." nbc bay area responds ever week to complaints about cars that qu >>> welcome back, it's 6:24. nbc bay area responds every week to complaints about cars that quit working after they leave the rot. >> lot. >> chris chmura has been looking into this for you. >> they are called buy here, pay here dealers, talking about used car lots that typically target buyers with bad credit. these dealers sell mostly older cars, the kind that often needs repairs. state law requires buy here pay here lots to offer a free warranty that covers you bumgpe for 30 days or 1,000 miles. rosemary helped write that law which she said might still protect you regardless of what the dealer says. >> even if the sticker that's on the car, the used car buyer's guide says it's being sold as is, you may have a warranty. >> so how common is it for the used c

i'm chris chmura.bc bay area responds next. led california's fight ofor clean, renewable energy.or he cleaned up pollution at the port of l.a. and created more good-paying jobs. antonio villaraigosa for governor. mechanic took his car for a risky joyride. he turned to our team for accountability >>> nbc bay area spo aey area r santa clara driver. >> chris chmura looks into it. >> good morning, when a mechanic works on your car you expect a test drive at the end but this one seemed to be off the charts. jeff chatter ton took his dodge in for minor work. when he picked up his challenger, the trip computer said someone had driven in 20 miles. >> i thought that seemed pretty excessive for something i describe as something that you could reproduce in a parking lot. >> that's not all. jeff says the trip computer also indicated someone drove his car more than 100 miles an hour. tonight at 11:00, what the dealer did after we spoke up for jeff. plus, why we were surprised when we looked up the mechanic's licens

i'm consumer investigator chris chmura, nbc bay area responds next. >>> mike made a new friend but he doesn't say much. he found a mannequin sitting by his desk. every morning join the conversation and behind the scenes sneak at "today in the bay." to move california forward, we need to help more californians get ahead. that's why antonio villaraigosa brought both parties together to balance the state budget with record investments in public schools... and new career training programs. as mayor of la, he brought police and residents together to get illegal guns off the streets and keep kids out of gangs, and on the right path. that's antonio villaraigosa. a governor for all of california. airline owed her more than 800 dollars! >>> 6:24 right now. nbc bay area responds to a livermore woman who believed an airline owed her more than $800. >> chris chmura explains her case and three letters that might help any frustrated traveling. >> good morning, daria book her son christopher to fly home from state college, pennsylvania but there was a delay. so the airline added an extra leg on a di

chris chmura is looking into this. >> they are called buy here and pay here.king about used car lots that target buyers with brad credit. they sell mostly older cars, the kind that often need repairs. the state law requires them to offer a free warranty that covers you bumper to bumper for 30 days or 1,000 miles. rosemary shahan helped write the law which she said might still protect you regardless of what the dealer said. >> even if the sticker on the car -- the used car buyer's guide said the car is being sold as is, you may have a warranty. >> so how common is it for the used car dealers leave out the warranty they are required to offer you and is the dmv enforcing the law. tonight at 11:00, find out what happened when we went car shopping. and what we learned when we asked the agency to show us whether it is protecting consumers or not. if you have a consumer complaint, call us, 888-996-tips or nbcbayarea.com/responds. i'll join you again tonight at 11:00. >> well speaking of complaints. one thing you can't see too much of, i don't think so, are complaints

i'm consumer investigator chris chmura and nbc bay area responds next. >> nbc bay area responds, solving your consumer problems and recovering more than $1.5 million. if you want help, call us or visit nbcbayarea.com/responds. every fire department every police department is part of a bigger picture. that bigger picture is statewide mutual aid. california years ago realized the need to work together. teamwork is important to protect the community, but we have to do it the right way. we have a working knowledge and we can reduce the impacts of a small disaster, but we need the help of experts. pg&e is an integral part of our emergency response team. they are the industry expert with utilities. whether it is a gas leak or a wire down, just having someone there that deals with this every day is pretty comforting. we each bring something to the table that is unique and that is a specialty. with all of us working together we can keep all these emergencies small. and the fact that we can bring it together and effectively work together is pretty special. they bring their knowledge, their tools

i'm consumer investigator chris chmura, nbc bay area responds, next. to move california forward, we need to help more californians get ahead. that's why antonio villaraigosa brought both parties together to balance the state budget with record investments in public schools... and new career training programs. as mayor of la, he brought police and residents together to get illegal guns off the streets and keep kids out of gangs, and on the right path. that's antonio villaraigosa. a governor for all of california. airline owed her more than 800 dollars! >>> nbc bay area responds to a livermore woman who believed an airline owed her more than $800. >> chris chmura explains her case and three letters that might help any frustrated traveller. >> good evening. darria booked her son to fly home to sfo from state college pennsylvania and there was a delay so the airline added an extra leg on an airline and that happens from time to time. but here is the problem. when they get to the connecting flight, the new airline said no one paid for his ticket and $835 wa

. >> our consumer investigative reporter chris chmura says choose wisely if you're traveling across the atlantic. >> i've seen ads that focus on covering medical expenses on a trip. ask your self, do i really need that. see if your health insurance already covers it. as for delays, lost luggage, turn to your credit card. many of them offer free travel insurance. >>> if you have a consumer problem we can solve for you, please call us. the number 888-996-tissues. or visit us only nbcbayarea.com/responds. >>> 4:52, happening now, a video of a new york city man threatening to call ice is going viral and getting heated reaction. he was in a cafe and got mad when he heard workers speaking spanish. mayor responds the city's diversity is its strength and everyone is welcome. >>> also right now making gaming more inclusive. microsoft launching adjustable xbox controller to make it easier for folks with disabilities to play the games. it comes out later this year. we'll have more for you on the break. ehud barak )s book tour cs in the >>> welcome back, everyone. it is 4:55. former prime minister

i'm consumer investigator chris chmura. our milestones and recent winds for nbc bay area responds. that is next. years has flown byc >>> welcome back. it is 6:25. it is hard to believe for us that two years has flown by since nbc bay area first introduced our response team. >> and since then we've helped hundreds of viewers get thousands of dollars of their own money back into their pocket. >> here is consumer investigator chris chmura with the first case that started it all. >> it is -- it is a lucrative two years. rose got saved about $160 an it is our first win. since then, we've received more than 10,000 more requests for help. and we've saved bay area viewers more than $1.75 million. most recently, gina in santa clara needed a hand settling a dispute involving an rv purchase and got $10,200 back. marcus asked us to step in with a complicated fast track case. we helped figure it out and put $1,680 back into his pocket. layla in daly city had ordered a prom dress on line but received the wrong one. after our team spoke up the company delivered a full $157 refund. over the past t

i'm consumer investigator chris chmura, nbc bay area responds next. fights for the little guy. today: a small business in marin that had trouble with a behemoth >>> nbc bay area responds to the fight for the little guys, today a small business in marin that had trouble with his business. >> he turned to our response team for help. chris chmura is here with the story. >> good morning, lance thorpe has a website through go daddy for his mom and pop business. lance says an e-mail marketing campaign was part of that package. he says the service stopped working about a year ago. he says he's tried ever since to get tech support but go daddy blamed his browser or network. lance says that wasn't the problem because he's tried different browsers and networks in on different devices. during all of this, lance says his business suffered because it needs that e-mail marketing. so he reached out to us for help. we contacted go daddy and right afterward lance says the problem was fixed. he got personal help from a go daddy representative and lance said i gave him my two cents and said my su

i'm consumer investigatisher chris chmura. we have a safety net for brides and grooms and financeers, nbc area responds next. >>> teachers in north carolina are protesting and pushing for more education funding. teachers were inspired by rallies in other states and number of north carolina school districts canceled classes for the day. plus, guatemala opens a new embassy in jerusalem, becoming the second country to do so after the united states. israel prime minister say it's fitting because they followed second in the country to recognize israel 70 pair gay wi embassy. cupertino couple whose g album never made it out of the print shop. >>> 5:54. nbc area responds to a cupertino wedding couple whose wedding album never made it out of the print shop. >> what brides and grooms can do when vendors say i don't. >> many complaints often involve caterers and limos and photographers who don't deliver. that's what happened to peggy lou, hired a photograph and the deal included a printed album but it never arrived. so she waited and ke

. >> consumer investigator chris chmura has says you have to do work before you buy the policy. >> european airlines are held to far stricter standards, in the event of a delay, you could be due reaccommodation or cash compensation that u.s. airlines aren't required to offer. nbcbayarea.com/responds. >>> happening now, more than a dozen google employees are no longer at the company. the website reporting because of a controversial military program. the program uses artificial intelligence to automatically classify people and objects in drone footage. >>> danny glover will be speaking in sacramento, kicking off a national campaign aimed at reamping voter laws. it is sponsor by the california poor people's campaign. stick around, it's 4:52. jose do >>> good monday morning, back here on "today in the bay," looking at downtown san jose, getting our workweek started. >> i might soon see police patrols at one san francisco b.a.r.t. station. police may step in at the civic center station. the mayor sat down with b.a.r.t. and leaders after reports and complaints of people injecting drugs around the

. >>> i'm consumer investigator chris chmura.aying twice as much for heat as her neighbors. how you can make sure you're getting the very best utility rate. nbc bay area responds, next. >>> welcome back, everyone. nbc bay area responds to a contra costa couple who learned they were paying twice as much as neighbors for propane heat and called for help. >> no one wants to do that. so chris chmura and his response team looked into the huge heating bill and learned something important. >> good morning. linda heinz and her husband spent $1,600 for just two months worth of propane to heat their home over the winter. the bill said they paid $4.85 per gallon for liquid propane from amerigas. here is the thing. neighbors said they were paying around $2.50 per gallon. same street and same gas provider but very, very different prices. linda said amiri gas wouldn't explain why so she turned to us. and we called and learned there are four different ways to pay for home propane. and you get to choose. let me show you how amerigas website lays

. >> i'm consumer investigate is chris chmura, renting a car? the two easy things you can do to protect yourself from damage claims. expensive ones. nbc bay area responds next. medi! kris sanchez tweeted out the full rundown for our six a-m >>> and we're always on social media. kris sanchez just tweeting the full rundown for the 6:00 a.m. newscast. you can see what's coming up. you can follow her @chrisnkrisn. you're watching "today in the bay." marshall tuck will change that. in california, 3 million kids can't read at grade level. tuck turned around struggling schools, raising graduation rates over 60%. marshall tuck for state superintendent. marshall tuck. ripped off. >>> 6:23. nbc bay area responds to a berkeley man whose car rental in ireland left him feeling ripped off. >> chris chmura looked into his damage dispute. >> good morning, thomas o'shea rented a car from europe car, while he visited the emerald isle and paid about 440 bucks. a few weeks after he got back to california, thomas show europe car had billed him on his credit card clo

. >> i'm consumer investigative chris chmura, she was paying twice as much for heat as her neighbors, how you can make sure you're getting the very best utility rate. nbc bay area responds next. >>> but first happening now, an intense manhunt in baltimore. police are looking for suspects who killed a female officer last night. that officer was apparently hit by a car after responding to a burglary call. plus, it's been one year since the manchester bombing at an ariana grande concert. 22 people were killed. t singer tweeted about it this morning. they'll join survivors and emergency workers for a remembrance service. more news after the break. contr who learned they were paying >>> welcome back, nbc bay area responds to a contra costa count it who learned they were paying almost twice as many as neighbors for propane heat. >> c chmura and his response team looked into the huge heating deal and learned something important. >> reporter: linda and her husband spend $1600 for two months worth of propane to heat their home over the winter. their bill said they paid $4.85 per gallon for liq

. >> the owner returned it our response team for help and chris chmura joins us with the story. >> good morning, lance has a website through go daddy for his mom and pop business. an e-mail marketing campaign was part of that package. but lance says that service stopped working about a year ago. he says he's tried ever since to get tech support but go daddy blamed his browser or network. lance says that wasn't the problem because he tried different browsers and networks even on different devices. during all of this, lance says his business suffered because it needs that e-mail marketing. so he reached out to us for help. we con facted go daddy and right afterward lance says the problem was fixed. he got personal help from a go daddy representative and lance said i gave him my two cents and told him his support team is in need of repairs. it made me so happy. lance also got free service for a year, that's a $400 value. in a statement go daddy didn't address exactly what went wrong. it just said we have worked with our customer and resolved the issue. if you have a consumer complaint, cal

. >> i'm consumer investigator chris chmura. she was paying twice as much for heat as her neighbors. how you can make sure you're getting the very best utility rate. nbc bay area responds next. look. behind bars in a patrol car. >>> in the dog house, look at this cute little convict behind bars. sonoma county sheriff's office wrote a cheeky post about the so-called escapee. you'll want to read it. follow me on twitter, i just shared that story. @lauragarc @lauragarcianbc. you're watching "today in the bay." contra costa county couple who learned they >>> welcome back, 6:24. nbc bay area responds to a contra costa county who learned they were paying almost twice as much as neighbor for propane heat but called for help. >> chris chmura and response team looked into the huge heating bill issue and learned something important. >> good morning, linda and her husband spent $1600 for just two months worth of propane to heat their home over the winter. their bill said they paid $4.85 per gallon for liquid propane from amerigas. here's t

. >> chris chmura says you should remember it about tax time. >> theft can be a federal tax deducti deduction, if someone breaks in, you might be able to deduct your losses on your income tax form. there are rules and restrictions so ask a tax pro. look it up in the tax software or check with the irs. >>> if you have a consumer problem, you can call us, 888-996-tips or log on to nbcbayarea.com/responds. >>> but first happening now, oliver north set to become the nra's next president. north, you'll remember from the iran-contra scandal is already drawing comparison to former nra president charlton heston. ready, set, action on the french rivier riviera, hollywood stars flocking to the 71st annual cannes film festival that runs for the next ten days. more news after the break. >>> welcome back, we're getting breaking news early on this tuesday morning. a reported earthquake near palm springs. this map really kind of shows you -- it widens out in the area but it was a 4.6, what we know so far. we're checking the fault lines to see if there's reports of damage in that area. we're being told right

. >> and consumer investigative chris chmura brings one into focus for us. >> here's a federal protection contact wearers know about, you don't have to buy your lenses in the same office that gives you the exam. the federal trade commission requires the doctor to give you your prescription. you can take it other places to shop around for the best price. send us your consumer questions, 888-996-tips or online at nbcbayarea.com/responds. only 2 >> happening now at 4:53. is the bar set too high? only 27% of law students who took the exam in february passed. that is a record low. several law school deans are calling on the state to reduce the score needed to pass. plus, parag umt ay opening an embassy in jerusalem. romania and czech republic and honduras also considering doing the same. president trump moved the american embassy from tel aviv creating controversy and several protests. we'll be right back with more news on this monday morning. 4:53. for the second straight ye kenyan )philemon cheboi [ applause ] >> and you see it right there for the second straight year, kenyan chebboi won the